Sail Date: September 2019
Chose this cruise primarily for the ports of call. Cannot really fault NCL and The Epic at all as everything was excellent for us. The staff,organization,food and entertainment was all first class.We left Barcelona to Naples > Rome > ... Read More
Chose this cruise primarily for the ports of call. Cannot really fault NCL and The Epic at all as everything was excellent for us. The staff,organization,food and entertainment was all first class.We left Barcelona to Naples > Rome > Livorno > Cannes > Palma > Barcelona. All excursions were first class but if you want to really explore then I suggest the full day options.We visited Pompeii,Pisa and Cannes and all were amazing.Embarkation was stress free and easy as was the disembarkation which all went like clockwork. There is an option to self assist with luggage but we chose the colour coded system which allows you to put all your cases outside your room the night before you get off the ship and it was all so easy.We were in stateroom 14141 on the 14th floor and it was also excellent. Great housekeeper in Wilfred and room was kept spotless.Met some really nice passengers from all round the world and everyone was so approachable including all ship management. We paid upfront for the premium drink package and gratuities and it really is worth looking at that option. Definitely would consider NCL and the Epic again. Loved every minute of it. Read Less
Sail Date: August 2019
Boat was amazing the food and service was top notch. Entertainment was excellent and the ports were amazing. Rooms clean and functional. Epic has a great staff with friendly servers and for a big ship never had to wait in line. Beatles ... Read More
Boat was amazing the food and service was top notch. Entertainment was excellent and the ports were amazing. Rooms clean and functional. Epic has a great staff with friendly servers and for a big ship never had to wait in line. Beatles show was alot of fun as was Broadway show. Western mediterian had amazing ports and the times in port were perfect. Also loved the cruise director whi had fun activities planned all day and night. The glow night party was also alot of fun. Maybe the pools were a little small would be the only complaint we had but didnt really go in any of them. Breakfast at taste on deck 5 was our favourite. Never waited for a drink and the casino was actually better than we thought . I would travel.on this ship again and would like to try this ship when it travels south in winter. Read Less
1 Helpful Vote
Sail Date: August 2019
This was my wife's and I first Norwegian Cruise and we picked this one because of the European ports of call and the fact Carnival does not offer the European cruises unless they have a new ship launch..The European ports we stopped ... Read More
This was my wife's and I first Norwegian Cruise and we picked this one because of the European ports of call and the fact Carnival does not offer the European cruises unless they have a new ship launch..The European ports we stopped at were fantastic and we visited places we had only dreamed of in the past. We have been on 13 previous Carnival cruises with 11 of them being balcony cabins with them all being on the Conquest class ships or the Dream class ships..This is what we found...Freestyle cruising and that's what Norwegian calls it is not for us .They want you to book ahead of your cruise any specialty restaurants or shows you want to go to..We had the Liquor package thrown in with our cruise along with 3 specialty dining restaurants..We picked Le Bistro(french),Madurno's a Brazillian steakhouse and Le Cuchinos a Italian restaurant...If we had to pay for these restaurants the bill would of been just under $300.00..The meals were excellent in the 3 specialty dining restaurants but were subpar in the main dining restaurants Manhattan and Taste.We found the main dining restaurants to be very noisy and several food items to be subpar with what you get on Carnival in their main dining rooms.With the free style concept you go to eat when you want or better said when you can get the reservation..My wife and I like the early dining option on Carnival thus we were not to pleased with the setup on Norwegian except for the superior quality food in the specialty restaurants and like I said before you pay for it....Also on Carnival your waiters get to know you and build up a bond with you night after night thus the service is better on Carnival. Another thing you do not get this on Norwegian and we found the service to be very impersonal. What we missed on Norweigen is that with Carnival your waiters put on a song and dance show during your meal. Your not going to get this on Norwegian. Another item we found sub par on the Epic was that the elevators were very slow compared to the 13 other cruises we have been on. It seems like they do not have enough elevators for the 4100 passengers on board. Entertainment we found not as plentiful on the Epic compared to the carnival ships...They had one Broadway style show which was very good however the Circus du Solei show was a pay show only so we decided not to attend.For the most part EPIC had less live music than you would find on a Carnival ship and most of the singers were sub par with the exception of the Epic Beatles and a Filipino singer named Allan who sang solo near the Whiskey Tasters bar. The balcony cabin that we had looks nice but was badly laid out and not as functional as on Carnival. Our room steward was good but did not have the same friendliness we have experienced on previous Carnival cruises. When you disembark you feel you are just a number not the feeling that you are leaving family on Carnival.Do not get us wrong this is a beautiful ship with a lot of polished wood but for our liking we would of been more than happy on Carnival Breeze or Dream.Yes we would take another Norwegian cruise but not on the Epic...Long story short my wife and I feel that Carnival has the best value for our vacation dollar. Read Less
1 Helpful Vote
Sail Date: August 2019
Extended family holiday - found a lot of staff rude and unhelpful - probably to do with pre paid gratuities. The only real exception was the cabin staff. Due to large number in group we were never able to sit together and found that ... Read More
Extended family holiday - found a lot of staff rude and unhelpful - probably to do with pre paid gratuities. The only real exception was the cabin staff. Due to large number in group we were never able to sit together and found that meals were brought up at different times - understandable in the main restaurants but not acceptable in the extra dining venues. In Le Bistro some were on dessert while we were still waiting for starters. Cabin was awful - think more suited to 2 people - not suitable for children also. Good points - food was lovely - drinks had a large selection - never had a problem with sunbeds. This ship is quite old and should probably have a refit its lets NCL down as this was our second cruise with them and we were very disappointed. Will try another cruise line next time. Customer service terrible so far since home sadly also. Read Less
4 Helpful Votes
Sail Date: August 2019
Just returned from from 7 night western med cruise from Barcelona. We have previously cruised with NCL 3 times. Embarkation slick and easy, taxi from Barcelona cathedral costing 13 euros. Not worth queing for the the 3 euro bus, tpoo ... Read More
Just returned from from 7 night western med cruise from Barcelona. We have previously cruised with NCL 3 times. Embarkation slick and easy, taxi from Barcelona cathedral costing 13 euros. Not worth queing for the the 3 euro bus, tpoo hot, too busy. The ship is showing signs of age and appears tired in places. The layout is easy to navigate however there was a lack of public space around the atrium. The bars were good, in particular the Whisky bar, great staff and some good music. Try out the quiet zone sun deck on deck 18. Great beds and some space to relax. We had a spa balcony which provided sufficient space for three occupants.There is a strage layout, the sink is in the main room. It is a rather silly idea, so much so we resorted to using the spa to shower etc. Our steward, Erold was super efficient and friendly. The dining rooms were good, however the ship was full with some very boisterous large family groups who had little regard for other diners. Children climbing over charis and tables in the main restaurant at 9.30pm is a bit much. Staff were patient and tried to manage these groups but on occasion dining was a scrum rather than a pleasant sociable event. Speciality dining. We ate in four restaurants; Cagneys - poor. Service was chaotic and the food undercooked and cold. On the evening we were there multiple diners complained about the service and the quality of the food. La Cucina - ate here twiceand found the food very good indeed.Great service from professional and efficient staff. Sushi - excellent meal. Prepared to order and a nice change. Le Bistro - nice ambience, good staff. The food was very good. The gym is very big and well equipped. The spa is good but dated. The best group/evening entertainment was the Howl at the Moon. Good fun, fantastic musicians who generate a great atmosphere. Our 16 yr old loved it! Read Less
Sail Date: August 2019
Chose this cruise because my friend was going but she later cancelled. When I arrived at the terminal there was some confusion at curbside re luggage checkin. When I got onboard went to Garden Cafe for lunch and the place was busy. I ... Read More
Chose this cruise because my friend was going but she later cancelled. When I arrived at the terminal there was some confusion at curbside re luggage checkin. When I got onboard went to Garden Cafe for lunch and the place was busy. I noticed many children with their families. I guess that’s to be expected during the summer season. I had an inside cabin that had a small stocked refrigerator. The toilet was in a small room alone, the shower outside and the sink on the counter. Eventually, I didn’t care for this setup. The toilet area should have a small self for personal items and there’s no privacy (I had a roommate). I saw 2 shows, “Priscilla, queen of the desert” and “Dance “? Enjoyed both shows but they shouldn’t allow kids to see Priscilla. It contained adult “gay” subject matter and language. I ate in both dining rooms, food lukewarm but The Hawaiian pork belly was good. Also ate at Moderno (delicious) and Shanghai ( good) restaurants. Excellent fitness center, attended the White Glow Party on outside deck 15. It was too windy, too cold and they played techno music. I had 1 drink stayed 40 min then left. It should be indoors like the Pride of America. Garden Cafe was good with a large variety. Room service breakfast was hot and timely. Cabin steward, Rene, attentive. My shore excursions were booked with private company. Disembarkation was ok with 2 exits. Ship’s internet ok, I ordered 250 min. Plenty of activities. Beautiful ship but too large for my tastes (4500+ passengers) Read Less
5 Helpful Votes
Sail Date: August 2019
We have just finished an amazing cruise on the Epic. We went with our two kids aged 10 and 7. This was our first cruise with kids but have done a couple of Cunard cruises with the two of us. Embarkation couldn't have been better - ... Read More
We have just finished an amazing cruise on the Epic. We went with our two kids aged 10 and 7. This was our first cruise with kids but have done a couple of Cunard cruises with the two of us. Embarkation couldn't have been better - we were on board within 30 minutes of getting out of the taxi. Thought the food was great throughout (although much preferred the sit down dining to the buffet as this was a bit hectic). I also really enjoyed the all inclusive beverage package with a great range of drinks available (including Newcastle Brown Ale on draught which I have never seen in the UK!) and delicious wine with lunch. The entertainment was fantastic - Priscilla was genuine west end standard, loved Burn the floor and all the other musicians and singers on board were really talented (especially Howl at the moon). It was busy on deck around the pool but we always got loungers and really enjoyed the waiter drinks service on deck. We did our own thing at the ports of call, which probably meant we missed the majority of the queues getting on and off - this was never really a problem for us. The cabin was comfortable but a too small for the four of us - there was very little space when the bunk bed was down but we didn't spend that much time in there so not too big a problem. All the EPL games were on TV which is a bonus if you like football. We booked most of the restaurants in advance but it was hard to walk up and get a table after about 8:30 (no issues earlier on) so we never managed to eat at Shanghai. The kids didn't want to do the kids clubs so just came along to all the entertainments with us - they loved it all too. Read Less
2 Helpful Votes
Sail Date: August 2019
The ship itself was beautiful, food and service was absolutely horrible from the Epic. There were so many administrative errors in terms of billing and credit card authorizations (including unauthorized charges to our rooms) that we had ... Read More
The ship itself was beautiful, food and service was absolutely horrible from the Epic. There were so many administrative errors in terms of billing and credit card authorizations (including unauthorized charges to our rooms) that we had 3 families (rooms) spending at least 12 to 16 hours over at guest services correcting these errors. They absolute worse was my cabin was flooded the whole week resulting in mould! I had to take prednisone during the trip because my lungs were in very bad shape as a result of the moisture and mould. My other sister had to take out a round of antibiotics as soon as we left the boat and landed on Barcelona.  I don’t think I can ever recommend Norwegian. Really disappointed that our families spent combined over 60K on this trip and we would have had a better experience on a 3 star cruise like carnival or a 5 star Mexican resort. Truly disappointed.  too much $$ spent on such a 1 Star travel experience.   I would like to file a formal complaint with Norwegian.   Thank you,  Read Less
3 Helpful Votes
Sail Date: August 2019
I wanted to write this review as its scared me to death reading all the bad reviews about this boat before, but looking deeper i realised that most bad reviews are made from Americans, and probably an older cliental. We are an english ... Read More
I wanted to write this review as its scared me to death reading all the bad reviews about this boat before, but looking deeper i realised that most bad reviews are made from Americans, and probably an older cliental. We are an english family with kids of 6 and 15, we loved this ship, we didnt want the holiday to end, my kids had the holiday of a lifetime, which is the reason i wanted to go, mostly for them. Ok it can get a bit noisy around the pool, but this boat is geared up for families, the kids were entertained so much, and my and my wife found time to relax, food fantastic, everywhere, we never went to specialty restaurants, just couldnt see the point, Manhattan and taste were superb, rooms brilliant, i thought all the shows were good, little tip, don’t bother with the magic show, it was really bad. Gym, awesome, we did a lot of the classes too Staff, all really good I would say 40% of us were brits, 40% Americans and the rest a mix of Europe and middle east So for anyone thats been reading the bad reviews, relax, my 3rd cruise all with different ships and i felt this one was great, i would go back Read Less
3 Helpful Votes
Sail Date: August 2019
Myself and my friend had a week stay in Salou then jumped on board the Epic at Barcelona for a week. My first thoughts on day one was of excitement and thought the ship looked amazing. I couldn’t wait to sample all the ship had to offer. ... Read More
Myself and my friend had a week stay in Salou then jumped on board the Epic at Barcelona for a week. My first thoughts on day one was of excitement and thought the ship looked amazing. I couldn’t wait to sample all the ship had to offer. So here the story begins. We had paid for all inclusive. Including tips and “ultimate food and beverages package inc coffee” - Epic’s wording. Well this didn’t include every brand of alcohol (not that I’m a huge drinker). It only included coffee from the machine at the snack bar (which one cup could have tarred the whole M25) If you wanted a cappuccino or latte etc you had to pay extra. Also not all the restaurants were included in this all inclusive package either. Quite a few you had to pay extra for and pay an extremely handsome price too! We were told it was our travel agent that should have told us that all inclusive wasn’t actually all inclusive. And our ultimate drinks package wasn’t actually very ultimate. As for the food on board, what we did have we couldn’t fault at all. Next complaint......TOO MANY PEOPLE ON BOARD. Now I know what a can of sardines feels like. It just had far too many people on it. This just made it all feel like a huge cattle market. People had no manners and just barged there way in to anything. I have never seen so many rude and ill mannered adults and children in one place. I don’t think they realised that there was enough food to go round everyone about 10 times over. Next complaint- I had items stolen from my cabin. Nothing if any great value, just small gifts I had bought for my son and some friends. Maybe 40 euros in total so not a financial loss. Never got to the bottom of it. And lastly, if you did have anything to sort out (or complain about), you were never alone......the queue at guest services was never quiet or short. I wonder why!! The great thing about the cruise was getting off the ship and seeing some beautiful places. So folks....word of warning....double check and triple check what you are actually getting in your package before you board. Read Less
Sail Date: August 2019
We're a family of 4 (kids 11/9) and we would not be regular cruisers, having previously only done a 3 day cruise out of Florida. Check-in was very speedy and efficient. We were on the ship within 20 minutes and our luggage arrived ... Read More
We're a family of 4 (kids 11/9) and we would not be regular cruisers, having previously only done a 3 day cruise out of Florida. Check-in was very speedy and efficient. We were on the ship within 20 minutes and our luggage arrived not too long after. General - everything generally spotless, seemed like there was a very high standard of hygiene everywhere. 'Washy Washy. Happy Happy' as they say. Main decks - the pools were pretty small and tended to get crowded - they were also very warm and not very refreshing. Even the showers on deck were very warm - they really should have a couple of colder showers. Staff - All polite to a fault. Don't know how they manage it TBH considering the stuff they must have to put up with. Food - Generally very good considering they're catering for 4,000. We got the specialty dining package so ate in 3 of the fancier restaurants - they were all very nice. Bars - we didn't have a drinks package so drinks were pretty expensive. We didn't tend to drink very much. They say you can't bring drink on with you but we did for most of the excursion days - they hardly check your bags at all getting back on. The Martini and Whiskey bars were very pleasant. One major annoyance was the ice bar - $25 to get in, even for kids, so $100 for the 4 of us!. No way was I paying that. There's an ice bar in Palma that was only €40 for the 4 of us and included a couple of drink as well. Much better value, shame on Norwegian for charging so much. Excursions - Didn't pay for any of the Ship excursions. It's perfectly possible, with a bit of forward planning, to arrange your own travel to all of the cities and pay a fraction of the price and get there quicker - for example, getting the train into Rome is much cheaper and faster than the cruise bus. Same goes for Pisa. Cannes you can just walk around yourself and a 10 minute walk will get you to the local bus station in Naples where you can get a bust to Pompeii. Do a bit of research and save a fortune. Entertainment - there was always something on. if you're bored on the ship, it's your fault. All in all we had a great time, got to see some amazing cities and really enjoyed our time on the ship, Read Less
3 Helpful Votes
Sail Date: August 2019
This vacation was on my bucket list and been dreaming of taking a cruise, so 2 of my friends and I decided to go for it and we did. The food at every place we ate was amazing. Everyone on board and tour guides were wonderful. We ... Read More
This vacation was on my bucket list and been dreaming of taking a cruise, so 2 of my friends and I decided to go for it and we did. The food at every place we ate was amazing. Everyone on board and tour guides were wonderful. We attended night shows that were so enjoyable. Fellow passengers that we has the pleasure to meet were so friendly. Loved the art auction we attended (3 times) lol. Everyone went above and beyond to make the experience enjoyable. I do have to say that we did not get the storeroom we paid for and was not corrected in any form. They are very very small for 3 adults to live in for 7 days. I also would have liked to have a way to was clothes instead of 20.00 dollars for a small sack of dirty laundry and wait 3 days to get it back. But even with those negative impacts it was still an amazing experience. I would travel with Norwegian again. Read Less
6 Helpful Votes
Sail Date: August 2019
This itinerary through Italy, Spain, and Cannes was really appealing to us. Checked off a lot of boxes for us. Cruising allowed us to visit many sites (Pompeii, Vatican, Florence, and more) conveniently. I am a teacher and I have a ... Read More
This itinerary through Italy, Spain, and Cannes was really appealing to us. Checked off a lot of boxes for us. Cruising allowed us to visit many sites (Pompeii, Vatican, Florence, and more) conveniently. I am a teacher and I have a very defined time that I can travel each summer. This specific schedule fit our calendar perfectly. Our cabin was clean, the food was excellent, the ship set sail and docked efficiently and on time. The security of having record of us boarding and disembarking at each port gave us peace of mind. The cons for us was that the ship was crowded. And every time we had a question, no one could answer or resolve anything except going and standing in line at Guest Services. I must have done that once a day! They are most competent, but less than friendly. It was usually a demeaning experience! The other aspect of this trip that really got us started off in a less than relaxing manner was having us wait for nearly four hours on the ship, just milling around with our carry on luggage, without being able to go to our rooms. We were led to believe from all of the info sent to us that we would be separated from our luggage for a time period and to have things with us that we would need, but we were never alerted to the time lag for getting into our room and being able to chill a little. I'm sure there's some reason for it, but it was not a great start to our trip. We grew so weary of being nickel and dimed throughout the week. Internet should be included. $30/day for Internet access is ridiculous. So is the mini-bar charges for beer, wine, and other drinks that are available at no extra charge at the bar. There are so many ways you can streamline general operations to make things a little more convenient and relaxing for guests and still make your money. For the most part, I felt like cattle being herded around - on the boat, off the boat, into a bus, waiting for dinner (although I will say meals were handled quite efficiently and the dining staff really had wonderful, welcoming customer service skills!). I felt tolerated, not warmly welcomed. Others we spoke with along the way had the same general feeling. I can say that this cruise served its purpose for us. We might do another when we have some ground we want to cover. But the experience itself was not the quiet, relaxing vacation we anticipated. This was, by far, the most expensive vacation we have ever had and, frankly, expected a tad more welcoming and pampering, but really I was the most average overall experience we have had in our travels, except for the sites we got to see. Those we will remember! The staff works so very hard and I appreciate their effort so much. But one of the crew told me that they are signed on for one-year contracts and work with only two half-days off each week, for 10 months straight. I think they need some time off occasionally to recharge their batteries a little more for themselves and for the guests. Read Less
1 Helpful Vote
Sail Date: August 2019
This was our ninth cruise, third with NCL. I am rating it poor simply because of the issues with the cabin, described later. We chose this cruise because friends had already booked this sailing. This was our first cruise in The ... Read More
This was our ninth cruise, third with NCL. I am rating it poor simply because of the issues with the cabin, described later. We chose this cruise because friends had already booked this sailing. This was our first cruise in The Haven and we were hoping for every good thing we've heard about The Haven and we were not disappointed. The experience was awesome, from the minute we checked in until we disembarked we were treated like royalty. Our butler, Helbert, brought us a pitcher of ice water daily, made sure we had milk in the fridge for morning coffee. When we returned to our cabin after excursions, he had left a snack (fruit or sandwiches) along with some sweets for us. The concierge, Omar, lived up to his reputation. He is perfect in that position. We ate in The Haven restaurant for most meals and the food was fantastic, service was excellent. Sharmila and Remi were our favorites, but everyone was friendly and provided great service. While we spent most of our time in The Haven area, all of our dealings with any crew members were pleasant. The washy-washy ladies when entering the Cafe could bring a smile to anyone's face. Other than the specialty dining, we had every meal in The Haven. We chose Cagney's, La Cucina and Moderno for our specialty dining and the food was fantastic. Service in La Cucina was a little slow, but the food made up for it. As for the entertainment, I walked out of Priscilla Queen of the Desert after about 20 minutes, as did many other people. My husband stayed hoping it would get better but it didn't. We had late reservations for Burn the Floor on the last night of the cruise, but had to skip it because of an 0615 disembarkation to catch our flight. We didn't participate in many activities around the ship because we preferred the solitude of The Haven and our cabin. There were a lot of children on this cruise and many of them were running around unsupervised and/or undisciplined. Since we had booked a Spa Suite, we also had access to the Thermal Spa. There wasn't much time to enjoy the spa on this cruise, but we did manage to get there twice and found it very relaxing and peaceful. The entire area was clean and well maintained. Read Less
2 Helpful Votes
Sail Date: August 2019
We choose this sailing because we were going with friends who seem to like NCL. This is my 3rd sailing with NCL and I’m still not impressed. Their itineraries and excursions are great, but their ships and customer service leave me ... Read More
We choose this sailing because we were going with friends who seem to like NCL. This is my 3rd sailing with NCL and I’m still not impressed. Their itineraries and excursions are great, but their ships and customer service leave me wondering if I’ll give them a 4th chance. I had hopes that this ship would be better since it is larger than the first two cruise ships I’ve been on. I was excited to see an adults only section right up until I saw kids in the area and no one telling them to leave. The rooms were set up horribly. The shower on one side, the toilet on the other, and then the tiny sink in the room. As if this wasn’t bad enough, the lighting was atrocious!! Don’t try to wear make up, brush your teeth, or remove your contacts. The room steward was terrible. It’s the first time I have EVER left a cruise without tipping my room steward an additional tip. Usually, the room steward, dining staff, and your bartender should always get an additional tip. The food leaves room for improvement. The Taste dining room was much better than the buffet options. I do like the freestyle dining to be able to go eat when we wanted versus having a set time. We did not see any of the Cirque shows, but others that I know did and really enjoyed. I met a couple who did the Cirque and dinner show. They said it was great, but I’m surprised there was an extra charge for this. Loved all of the ports of call. However, by the time we got to Palma we were all exhausted. Wish we an extra rest day at sea in the itinerary. Overall, I enjoyed my trip with my friends. Read Less
Sail Date: August 2019
We wanted to visit Spain, France and Italy. We have two older children who had never been to Europe. One had studied Italian and the other French. We picked an excursion each day that would be active and fun. We climbed up the volcano ... Read More
We wanted to visit Spain, France and Italy. We have two older children who had never been to Europe. One had studied Italian and the other French. We picked an excursion each day that would be active and fun. We climbed up the volcano over Pompei, then visited the ruins of Pompei. We climbed up to the top of the leaning tower of Pisa. We chose to spend the extra money to stay in the Haven on the cruise/ it was spectacular. The service was top notch. We were pampered and had a restaurant, bar, pool and sun deck all in our area. It was quiet and very upscale. The staff learned our names and favorite food/drinks right away. It was a fantastic experience! We were able to all stay in one cabin with enough beds for everyone- 3 adult children with us. The cabin was spacious with two separate bedrooms and two full bathrooms. I will always choose the Haven when it is an option. Read Less
4 Helpful Votes
Sail Date: August 2019
Overview- We chose this cruise based solely on the itinerary, which was excellent! The cruise was good, but the itinerary was great. This is a great way to explore the Mediterranean. Dining- The buffet (Garden Cafe) was average. ... Read More
Overview- We chose this cruise based solely on the itinerary, which was excellent! The cruise was good, but the itinerary was great. This is a great way to explore the Mediterranean. Dining- The buffet (Garden Cafe) was average. Breakfast had a wide variety of options, but was not the tastiest. If you have time, I suggest eating breakfast in the Taste dining room. Lunch was better tasting and offered pizza, burgers, hotdogs, pasta, salad, a deli, Indian food, Asian food, and ice cream, plus specialties and dessert that rotated daily. We chose not to eat in any of the specialty dining restaurants so each night we ate in either Taste or The Manhattan (the two main dining rooms on board). The Manhattan is supposed to be dressier than Taste, however we saw people wearing a range of athletic clothes to cocktail dresses in both. The food was very good, above average compared to other cruises I have been on. The selection was very wide and everything I had was tasty. Embarkation/Debarkation- very smooth proccess. We were on this ship in 10-15 minutes and off the ship in even less. We booked a Norwegian transfer to the airport so we were able to debark at 6:15 am and arrived at the airport by about 6:40 am. Entertainment- Burn the Floor an Priscilla Queen of the Desert were both very high quality shows. They were entertaining and fun to watch, but were odd choices for cruise ship entertainment. Aside from these shows, I felt like entertainment was lacking. There were a few other gameshows and magic shows to watch/participate in, but nothing too exciting. I felt myself getting bored at night. However, this itinerary is so packed that onboard entertainment was not all that important. Most of our time was spent in port so when we were on the ship we were fairly tired. Onboard experience- The ship did not feel overwhelmingly large. It was very easy to navigate. Once meeting people, it was very likely to run into them again, despite the 4000+ guests onboard. My only complaint is that there were not a lot of public places to sit and look out. Service- service was very good. One of my favorite parts about cruising is meeting the staff and getting to know them throughout the cruise. I was concerned going into this cruise that I would not be able to do that considering the size of the boat and the "Freestyle" setup. However, we met multiple staff who remembered us throughout the cruise, which was very nice. Most workers went out of their way to make us feel special. Barcelona- We flew into Barcelona a day early and did a free tour of the gothic city. It was very good. Nice introduction to Barcelona. We had dinner and stayed at SERHS del Port Hotel, which was very close to La Ramblas as well as the cruise port and well priced. They allowed us to check in early, spoke English well, and were very helpful. Breakfast is complimentary if you book through their website. Overall, Barcelona was our least favorite city on the trip. Naples- Here we used italytours.eu and did a tour of Pompeii, Sorrento, and The Amalfi Coast. First, we went to Pompeii, which is a MUST see. It was hands down one of the highlights of the trip. The tour was great and very educational. Then we had free time to eat lunch and wander in Sorrento. After this, we drove along the Amalfi Coast taking a few photo stops. Very beautiful. Rome- We used italytours.eu again and did the Best of Rome tour. It took us to The Colosseum(we purchased tickets ahead of time to go inside), The Pantheon, The Trevi Fountain, where we had free time for lunch, and then to The Vatican where we had a guided tour. This tour was amazing! Great way to see Rome in one day. Livorno- We used italytours.eu again to visit Pisa & Florence. We had a driver who dropped us off in each of these locations, and in Florence, we had a guide who met us for a tour then gave us free time for lunch. ***We loved italytours and would recommend looking into them if you are planning on cruising in Italy. Great, and much cheaper than going through the cruise line.*** Cannes- We took an NCL excursion here because it is a tender port. They take care of your tender for you. We did the Nice and Monaco tour, which gave us free time in both places. Nice was wonderful. It is along the coast and has a large market and several shops and restaurants. Monaco was pretty, but I would not consider it a must-see. Palma de Mallorca- In Palma we took the public bus to the city center. NCL offers the same exact transportation for 5x more. If you walk off the ship and down through the cruise terminal, here are signs pointing you to this bus. You can take line 1 to Place d'Espanya. Here we walked around and shopped and went to a café. Again, it was pretty, but I would not consider it a must-see. However, for 3 euros a piece round-trip, why not? Read Less
1 Helpful Vote
Sail Date: July 2019
We’ve had great cruises on both the Norwegian Epic and Norwegian Jade in the past, mainly because we loved the quality and wide variety of theatre and game shows. Okay, so we had a bad experience on the Norwegian Bliss recently, mainly ... Read More
We’ve had great cruises on both the Norwegian Epic and Norwegian Jade in the past, mainly because we loved the quality and wide variety of theatre and game shows. Okay, so we had a bad experience on the Norwegian Bliss recently, mainly because the way that ship is laid out didn’t make for a good entertainment experience for us. But because we had been on the Epic before, we were confident that our sons and their families would enjoy a Mediterranean cruise with us. When they threw in a free drinks package for us all, we were even more confident. Wrong! What we hadn’t realised is that since we last cruised on the Epic, it has been redesigned so that in many areas of the ship it resembles the Norwegian Bliss, and in particular the bits which we hated. For example, to reach the Windjammer restaurant you need to go across the 6th floor. Half of the 6th is a smoky casino and the other half a very noisy but drab pub. Not ideal for small kids to pass through, but it was hard to avoid doing so. Then there’s the Atrium, which is now the location for all the game shows, quizzes, live bands, and cinema shows. It also doubles as Guest Services, Future Cruises, and Excursions, as well as being the main thoroughfare in the ship. All in all it’s absolute bedlam, you can’t hear the quiz questions, you can’t hear what the guest services staff say, and the constant movement of people makes it a totally inappropriate place for entertainment. Now don’t get me wrong, we did enjoy this cruise, but to a large extent it was despite the Epic rather than because of it. The food was good, though the service in the Windjammer was slow: one evening it took over two hours for our party of 10 to get our meal. Hint: use Taste, the service is much better in there and the staff friendlier. The Garden Café buffet was always busy, but we always found a table big enough for us all at the very front of the ship. I’m sorry, though, Norwegian, but the quality and variety of the entertainment on the Epic has gone downhill since the last time we came. Where were the magicians, the flamenco show, the trapeze artists, and the comedians of old? We missed the Burn the Floor dancing show because of the slow service in the Windjammer, and we couldn’t take the kids to see Priscilla and the Desert because it was not suitable for under 18s. What are you doing putting on a show like that when the ship is full of children (school holidays)?!! And as for putting “The Beatles” and the Motown singers on in the Epic theatre as two evening’s main entertainment when the same singers had been performing all week in other venues: well, we really felt short changed. Thank goodness NCL have persevered with the Duelling Pianos: they are the only touch of class in the current entertainment team. One thing that I need to mention about the staterooms is that they all have glass sided toilets and glass sided showers, with nowhere to dress or wash your hands other than inside the bedroom. I was pleased we hadn’t volunteered to have any of the grandkids share our room! Other niggles:- - It’s impossible to find a bar without music where you can have a quiet drink and a chat - The price to get into the circus for a meal and show is now 48 dollars pp including children. Sorry, but I think that’s extortion. - We were constantly being asked to buy raffle tickets. Hadn’t we paid enough? - No fountains or splash areas for older kids. - When the lift goes straight past your floor because one of the Haven cruisers has used their lift override card, it makes you feel very second class - We forked out a lot so that my grandson could acquire tickets on the arcade games, only to find at the end of the week that all his tickets “won” him two plastic rings. Here are my comments about the places we visited - Naples: we walked across the road from the port into the town, which is interesting. The grandkids enjoyed the funicular railway. One of my sons visited Pompei; he said it was still in need of renovation. - Civitavecchia: took the free shuttle bus into town and walked to a nice beach. The kids enjoyed it there. - Livorno: they wanted to charge us 15 Euros pp for a two mile coach trip to the railway station for trains to Pisa and Florence. We stopped onboard…… One of my sons went to Pisa; he said there was a leaning tower in need of renovation. - Cannes: the highlight of the cruise. Lovely town, good shops, good beaches close to where the (well organised) shuttle boats dropped us off. - Palma: they wanted us to pay 15 Euros pp for a one mile return bus trip into town. Instead we took a taxi (9 Euros for 4 people) to the resort of Cala Mayor, a short trip South. Great beach which the kids loved. One thought, though. Why did the boat dawdle all the way from Cannes so that we only got to Palma at 1pm, by which time it was red hot? Were NCL cutting their costs? Would we sail with NCL again? I’m not so sure now. We might go on one of the smaller ships, but the entertainment would have to be getting rave reviews before I booked. Read Less
3 Helpful Votes
Sail Date: July 2019
We chose the Epic for its itinerary, which worked out very well. The ports visited allowed us to get a great overview of Europe for our first time to the area. Waking up in a new destination each morning without having to pack and unpack ... Read More
We chose the Epic for its itinerary, which worked out very well. The ports visited allowed us to get a great overview of Europe for our first time to the area. Waking up in a new destination each morning without having to pack and unpack or the stress of organizing transportation between destinations was fantastic and our primary reason for taking this cruise. As a mobile hotel room the cruise worked well. The cruise itself had little else to offer. We have stayed at multiple all inclusive resorts in Mexico and the Caribbean and the Epic did not come close to the resort experiences we have at in those land based vacations (which admittedly may not be a fair comparison). The food on the Epic did not meet expectations. We ate at 3 specialty restaurants, both main dining rooms and the buffet. Cagney's and Le Bistro were better than the rest but far from excellent or memorable. If they were restaurants near my home I would not return after eating there the first time. Our meal at La Cocina was not good especially given the premium paid. The main dining rooms had uniformly poor service with staff that was a mix of inexperienced staff with poor training and seasoned staff with less than stellar skills or motivation. The food ranged from inedible to passable with not one appetizer or entree being a standout. Our family of four would generally have one of four appetizers and entrees being good, 2 OK, and one really bad at each meal. A buffet breakfast is usually a fantastic start to a vacation day and hard to mess up. There were some good items here, but my wife appropriately compared the quality to the free breakfast at a Holiday Inn. The entertainment options were generally poor. Our teenage kids often stated that they were bored after dinner. They would go off and wander on their own for an hour but invariably end up back at the room well before we expected them. The two shows offered in the theater were not to our taste. We did go to see Queen of the Desert but left after an hour, not because of the subject matter (which did send many guests headed to the exits early in the show) but because the show was long and not entertaining. The pools are incredibly tiny, warm, crowded and oddly cloudy. Our stateroom metal ceiling panels rattled so much that we had to wedge sneakers in to prevent being woken up at night. Our room only had hot water in the sink. The customer service desk was a complete disaster with huge lines at all times even 3 days into the trip. We frequently received wrong information or contradictory information from different crew members. It felt like a bad department of motor vehicles parody. You would get to the front of the line only to be told you were waiting in the wrong line. After switching lines you would be directed back to the first line you were in. This happened more than once. There were many more small issues that would have been minor by themselves but when taken as a pattern showed a lack of commitment to customer service or a desire to please the traveler. There was some positive. The ship and our room were very clean. The bathroom layout, while odd, worked very well for us. Someone could be showering while someone else was using the toilet and a third person was brushing their teeth all at the same time. A great setup when rushing to get to and excursion or a dinner reservation. The balcony in our room was large and relatively private. The flip down bed gave each of the kids their own space without having to share a bed. Embarkation and disembarkation were incredibly easy, with no lines and efficient and timely handling of our luggage. We used room service breakfast a few mornings as a time saver when we had an early excursion and they were right on time. Overall our experience was fair to poor. We may just not be cruise people. If I was to try a cruise again we would book with a different line in hopes of a better on ship experience. Read Less
Sail Date: July 2019
I chose this holiday to take all my family who live in different parts of Europe on a cruise where we could all be together. The poor things outweighed the pluses , I would never do it again. The pools were inadequate, too many people ... Read More
I chose this holiday to take all my family who live in different parts of Europe on a cruise where we could all be together. The poor things outweighed the pluses , I would never do it again. The pools were inadequate, too many people using a small area . many of the guests refused to let their children use them. This should have been the centre stage for the trip but it wasn't comfortable. Always packed and difficult to find chairs. No crew bothering to see who were not using the beds occupied all day with towels which weren't used. The cabins were Ok but that's all. Food was fine, no complaints. Embarkation and disembarkation excellent. Entertainment good.The problem with this ship is that the on deck facilities aren't sufficient for the number of passengers. Had that been better then it would have made a huge difference to our holiday. We also had some issues relating to NCL general terms and conditions and found their later dealing with our complaint unsatisfactory. There were always long queues at guest relations desk so if you needed the simplest of requests or answers you had to expect a long wait. NCL should invest in better on deck facilities and give their Guest relations teams both on board and in London better training in customer service. Our children enjoyed the rides and there were many good things about the ship. yet as I stated the bad outweighed the good. Irregular Kev Read Less
Sail Date: July 2019
Chose this cruise because of the ports. Loved seeing all these amazing locations in one week! FYI Europe is hot and humid in summer!! Travelled with twin 17yr olds. Son and husband had a balcony room and my daughter and I had an inside ... Read More
Chose this cruise because of the ports. Loved seeing all these amazing locations in one week! FYI Europe is hot and humid in summer!! Travelled with twin 17yr olds. Son and husband had a balcony room and my daughter and I had an inside room. Balcony room was nice because of the balcony (and couch) of course but we actually liked the layout of our inside room better - it was more like a dorm room with seemingly more floor space between the beds than the balcony room. Beds and bedding were super comfortable! The Epic shower/toilet/sink situation didn't bother us at all, in fact, we kind of liked the shower and toilet separate with the sink out in the room better- only problem was no one could come into our room from the hallway when the shower/toilet were being used - doors were frosted but it would still be weird. Food and restaurant choices on Epic were amazing. We went to every "complimentary" eating location available and enjoyed them all. Didn't see a need to pay extra for the other dining options. We're non-drinkers so can't comment on that but it seems like people were sure enjoying their drinks! Favorite shows were Cirque Dreams and Burn the Floor. Very impressive. Also enjoyed the Howl at the Moon musicians - they were super talented, jumping to different instruments for different song requests. We cancelled our reservations for Priscilla after learning about some risque content - glad for the heads up on that. Activities on the ship were nonstop and really fun- game shows, a few dance lessons, some exercise classes, other music, etc. We aren't gamblers but there was a large casino. Fun sports court, rock climbing, trampoline, and water slides. Only disappointment was the TINY swimming pools- we didn't even bother going to "swim". Fitness room was huge. Didn't use the spa services. Kids really enjoyed teen club and teen activities and are still in contact post-cruise with people they met there. Must say service was excellent and cruise director team was a really fun group with nice personalities. Also, staff kept the whole ship spotless and also highly encouraged cleanliness with people spraying you with hand sanitizers before getting back on the ship and before eating at the buffet - much appreciated and we did not get sick. We didn't do ship excursions because we wanted more of a private tour situation than tour buses would have provided. By the end, we were exhuasted - it's a port-heavy cruise and then you get back to the ship and there's more fun stuff to do - but very worth it! Read Less
7 Helpful Votes
Sail Date: July 2019
We did a 7 night out of Barcelona (July 14-21). The trip was fantastic. To our group, this trip was about the ports - not nearly as much about the ship. However, both the ports and ship pleased on every level. I had read so many ... Read More
We did a 7 night out of Barcelona (July 14-21). The trip was fantastic. To our group, this trip was about the ports - not nearly as much about the ship. However, both the ports and ship pleased on every level. I had read so many reviews on CC that I was a bit nervous going into the trip. We had 7 people, 4 rooms (3 balconies, 2 of which were connecting, and one studio). Embarkation - we were amongst the first people at the dock in Barcelona (we had spend 4 days in the city prior). We were checked in and on board with little hassle. We were literally the second group at Guest Services and there were no Haven passes available upon boarding. No big deal. Our rooms were smaller than usual, and the setup is exactly as everyone describes. Yes the toilet and shower are odd... and the curvature of the room makes for a different layout. But the rooms were not any smaller than what you'd expect on a cruise ship. The room steward was excellent as they usually are. The beds did seem a bit short - but we've had the same experience on other cruises. While I didn't love the room setup, it was fine and pretty much exactly what was expected. One note - Thanks to the recommendations on CC here, we purchased the Thermal Spa pass. BEST MONEY YOU CAN SPEND. The spa is amazing, and we took almost all of our showers in the spa. That place is awesome and I can't recommend it highly enough. It is worth the investment. We had 4 specialty dining nights - and chose Cagneys (absolutely excellent), Teppanyaki (typical Japanese hibachi place, nothing great, but exactly as expected), La Cuccina (good), and the Cirque dinner show - which was such a mix. At the Cirque show, the service was the only time we felt neglected on the ship (they were terrible), but the food was pretty good (not outstanding, but good). However, the show itself was excellent. All the entertainment we saw (Priscilla, Burn the Floor, the Beatles show) was excellent. Back to food - we avoided the buffet at all costs, but the few times we were there at breakfast, seating was plentiful if you walked forward. Some people chose to go down one deck to La Cuccina where they had additional seating. We never once had a long wait at a bar for the drink (UBP). Granted, we didn't use the pool bar too often as we were in Spice H2O. But even when we did use the pool bar, we never had trouble. I was afraid after reading so many reviews on here that the wait for drinks would be insane. Not at all our experience. And our ship was packed. Casino was centrally located and we expected the worst. It was somewhat smoky but not as bad as other ships. The fitness center was quite large, and fit our needs perfectly. As for the ports after reading reviews here, we went with Italytours.eu and Barcelonadaytours.eu. I cannot state enough how excellent their services are. We were met as we walked off the ship in 3 Italian ports (Barcelona we were staying in a hotel, so it was easier). We had private tours in Naples (Pompeii, Sorrento, & Amalfi Coast), Rome (Best of Rome), and Livorno (Florence & Pisa). These guys took care of everything - handled it extremely well and took the stress out of everything. HIGHLY RECOMMENDED. Disembarked on our own and were amongst the first off the ship at 5:45 A.M. (We had an early flight and it was going to be close, but easily made it). We were off in a breeze and cabs were waiting already. If you're looking for a port intensive European itinerary, the Epic is great. I can't recommend enough Italytours.eu. Oh, and for those interested, the ship docks starboard side to in every port except Barcelona. We were on the port side with balconies on the 13th deck. Read Less
2 Helpful Votes
Sail Date: July 2019
I can not say enough about the Haven and the staff on the Epic. This was our first cruise and Norwegian and the Haven were recommended to us by friends. We had two families with us and were well taken care of by William our butler and ... Read More
I can not say enough about the Haven and the staff on the Epic. This was our first cruise and Norwegian and the Haven were recommended to us by friends. We had two families with us and were well taken care of by William our butler and Ray his assistant. William even decorated our room for our upcoming birthdays! We each had our own 2 bedroom suites which were well appointed and comfortable. There were only 3 of us in our suite so it felt very spacious. The rooms could do with a refresh, which I believe is being scheduled for dry dock in the near future. However i found them tasteful and clean. The Haven restaurant was superb and I never got bored of the food. Excellent wait staff and only busy on 2 occasions but still was a pleasure dining. Posh deck was a great retreat after a long day at port and Ed and Kerwin were our saviors with ice cold drinks and pleasant smiles. Always found a seat and loved the privacy. I do wish there was a pool or shower in posh just to cool off but the Haven pool was just a deck below. However, access to it required you to walk through the haven restaurant or concierge in your swimsuit/towel to get to it. The staff in the haven just blew me away with their always ready to please attitude. The concierge staff was also at your service and the priority on and off the ship at ports was much appreciated, especially the day of the tendering. Thank you Omar for an easy on and off the ship every time!! We didn’t do much else outside the Haven except a couple of shows, Cagneys one night, and the Ice Bar, all of which we enjoyed. My friend had a massage one night that I think she enjoyed. We walked around the ship but always found ourselves back in the Haven enjoying the perks that we paid for. I would do it again in a heart beat. We found the entertainment to be top notch and even our teenagers enjoyed it. The slides were fun at the pool and the kids enjoyed the ship activities. I do wish Posh would stay open later than 6pm. 7 seems more reasonable on such a port intensive cruise. I want to shout out to Captain Marco for taking the time to meet with us for our daughters birthday. That was a highlight of the trip. It was a pleasure learning more about the ship and what he does to keep this small city running smoothly. Clearly he leads by example for all the crew. Thank you again for being so generous with your time! My only regret is that we did not book our next cruise before we got off the ship. We were having so much fun we never made it down to talk to anyone. I can not review any excursions because we did private ones with our group of 8. I will add that I had no idea that as Haven guests we could exit the ship earlier in port. I would have left the ship on some days to get out earlier if I had known to schedule it in advance. However it is a minor detail in the scheme of things. One thing to note is that I really think Norwegian should include water in the beverage package. Not just for haven guests but for anyone with a package. At the very least, one liter per day, per beverage package. Again, a minor detail but sometimes the little things can make it or break it for some people. Overall, we would absolutely recommend our experience on The Norwegian Epic in The Haven. I don’t think I would have enjoyed this cruise as much unless I were staying as a Haven guest but we specifically booked it for the amenities included in the Haven. We wanted to feel pampered and that’s just what The Haven and the Epic staff did for us! Thank you Captain Marco and the entire staff of the Norwegian Epic and Haven!! Read Less
3 Helpful Votes
Sail Date: July 2019
If you have a choice between NCL and another company, choose the other company. I have been on 5 cruises now and this one was by far the worst. The staff were very unhappy and hated their jobs. If there was a word that was worse than ... Read More
If you have a choice between NCL and another company, choose the other company. I have been on 5 cruises now and this one was by far the worst. The staff were very unhappy and hated their jobs. If there was a word that was worse than “garbage” to describe the food at the buffet and free dining areas (Manhattan and Taste), I would use it. I have summarised the experience in detail below. Service - unenthusiastic, unhappy, rude staff We boarded the ship at Barcelona (14th - 21) and headed straight to Shakers, the martini where we were greeted by an unhappy, unenthusiastic bartender that looked like he hated his job (common theme amongst the staff around the whole cruise). No smiles, no hello’s, not even a name introduction in the formal dining areas. Additionally, I was appalled with the service at the pool bar...where I asked for a simple “blue lagoon” cocktail and the bar tender responded with “that’s just a pina collada” and then refused to make the drink for me. Overall, the staff on every deck were either unhappy, unenthusiastic or rude. Food - Horrendously bad (microwaved, store-bought sludge) Calling 90% of the food “food” would be misleading and deceptive. I’m glad from reading a lot of the reviews below that I’m not alone. At the buffet, the eggs are best described as yellow dyed pieces of rubber or milky sludge and the meat resembled overcooked road kill. At Manhattan and Taste, the meals tasted like frozen TV dinners. If I wanted to pay for reheated frozen reheated meals, I would have ordered weightwatchers. Additionally they were terrible at managing dietary requirements (see below). Dietaries - unorganised, clueless and constantly said they couldn’t help because “food was prepared outside” The staff were also clueless on how to deal with our simple dietary requirements. I am anaphylactic to walnuts meaning that getting my dietary correct is very important. Additionally, my boyfriend is vegan (which we let NCL know when we booked months in advance) but he nevertheless wasn’t expecting any special treatment other than there being 1 or 2 options. When we first got to our rooms, we received a letter that our dietaries had been confirmed by the staff and that were able to accomodate which we were happy with. However, when we went to the dining areas we were always met with “this food was prepared by another company so we cannot confirm it meets your dietary requirements”. At Manhattan, my boyfriend asked if there was anything that could be made vegan on the menu (there was nothing on the menu at the time) and the waiter offered him the steak without sauce... that’s right he was offered a steak for his dietary requirement. We didn’t expect NCL to go out of there way to accomodate us but we expected more than being told that they couldn’t confirm anything and my boyfriend especially expected to not be offered steak when he stayed multiple times that he is vegan and confirmed it months prior to embarkation. Scams - free money scam and spa scams If anyone from NCL is reading this, free money means money is given for nothing in return. Giving you a deposit for a future cruise and you giving back onboard credit is not free money. Please look up the definition of free and adjust this scam marketing ploys title accordingly. Additionally, my boyfriend had apparently “won” a second spa raffle (there was no public raffle for this mysterious second raffle) where he was offered a discount on acupuncture services. Instead of paying 600 they offered it at 480 (wow we won a discount!). The only thing separating NCL from your average hawker on the streets of any European city is that NCL hawks on a boat. Activities - boring if you are under the age of 65 Shows were okay (howl at the moon were good). That’s about as far as the good activities go. For some reason (making money) you had to pay for a lot of activities that are usually free on other cruises. The “free” activities they did have made me feel like I was in a retirement village or an infomercial. Would have been nice if more time was spent on the actual activity then being sold something whether it be photos, spa packages and other cruises. Positives The gym and their staff were the only good thing about the ship. We did meet some friendly staff here and there, however this was an unlikely occurrence. Read Less
2 Helpful Votes
Sail Date: July 2019
We had looked forward to a wonderful vacation, visiting great places with friends. The ports of call did not disappoint but the Norwegian Epic was an 'epic' failure. We have traveled extensively and we know that not everything ... Read More
We had looked forward to a wonderful vacation, visiting great places with friends. The ports of call did not disappoint but the Norwegian Epic was an 'epic' failure. We have traveled extensively and we know that not everything can go right, but we are baffled at how Norwegian Cruise Lines stays in business. We were looking forward to letting everyone know of the great cruise we had but unfortunately that's not the case. Here are the highlights (lowlights): 1. Food at the buffet breakfast was the same EVERY day. Horrible. One day I took a plastic cup for orange juice and there was lipstick on it. Awful !!! The sit-down restuarants were good but service was often very slow. Cagney's and La Cucina were the exception - they were very good and servers were very friendly and attentive. 2. The adult pool was incredibly small - any more than 10 people was a crowd - and we could never find a deck chair in that area. Very poor. 3. On our excursion to Pisa and Florence, the tour guide insulted my wife and then proceeded to tell stories about Asian tourists in Florence. Very rude and can't believe Norwegian would contract with companies that hire this type of employee. 4. On the final day of our cruise, there was a gasoline spill on deck 15. Fumes were released into the ventilation system. My wife and I awoke to the fumes. My wife became light-headed and nauseated. I tried calling the Medical Center but no one answered the phone. I called the operator and was told that "they are aware of it. Guests should leave their room or go out onto the balcony for fresh air". I proceeded to take my wife to the Medical Center where we we greeted very rudely by the receptionist who offered my wife Tylenol but wanted us to pay for it!! She was still not feeling well so we were taken to an examining room where a nurse and doctor examined her, took an xray, EKG and bloodwork. All tests thankfully were negative but the experience was horrible. I went to the cruise desk to discuss the situation and was eventually taken to discuss what happened with the General Manager Nelson Martins. He was very sympathetic to what happened and promised to let me know the outcome of his investigation. I spoke to him later in the day and he met us in the Taste restaurant. He provided a letter explaining that if we wished to pursue the issue further, we could contact NCL Guest Relations. Gee, thanks! We can now spend countless hours on the phone with NCL Guest Relations, write letters and in the end maybe get a small credit towards a future cruise. Thanks, but not going to waste my time. We wouldn't consider cruising on NCL ever again anyway. 5. The ship in general feels very overcrowded. There is very limited space for quiet relaxation on deck. The staff was overall not friendly and most of the time we did not feel that we were welcome on the ship. 6. The layout of the stateroom was awful. Toilet area separate from the shower and basically exposed to the entire cabin with no attempt in the design for privacy. Storage was minimal and somewhat hidden. We found some cabinets above the bed on our last morning while packing to go home. The curved couch was not only uncomfortable but basically not usable for seating since it is very narrow. The person who designed the room should be fired. 7. We discovered that some elevators did not stop at Deck 5. This was very inconvenient and was not at all marked on the ship. 8. As part of our 'deal', we received the Ultimate Beverage Package. It included soda, juice, wine, and other alcohol drinks with top shelf liquor. The only thing it didn't include was WATER !!! Norwegian is happy to get you sloppy drunk but if you are interested in staying hydrated and healthy after touring some cities during July summer heat, sorry - you need to BUY bottled water. I understand cruise ships have limited space and bottled water can take up a lot of storage area but you would think a multi-million dollar corporation would be able to figure this out and provide water to its customers. VERY POOR. 9. We would rate our overall experience at a 3 on a scale of 1 (very poor) to 10 (excellent). The only reason the rating would be that high would be because of the ports of call and all they had to offer. If we had to rate the NCL Epic and its staff, the rating would be a 1. This is a wonderful part of the world to experience - we would just recommend not using NCL as your cruise line. Read Less
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.8
Entertainment 5.0 4.0
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.5
Rates 4.0 3.7

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