We were travelling in a party or 4, myself and my fiance along with his sister and best friend. We stayed in Barcelona for 2 nights, then joined this cruise for 6 mights returning to Southampton. We have previously cruised with P&O, Royal Caribbean, Celebrity and once on NCL Jade. This was our 10th cruise and I have to say the last with NCL!
The more positive bits first....
The balcony ...
I've recently returned from a cruise with my sister on NCL Epic. I've been meaning to get a review written, but never seem to find a moment, anyway just filled in a survey that NCL sent me, which didn't really allow me to express my opinion, which has prompted me to get round to this review.
The ship itself was beautiful, very well laid out and designed, we loved the cabin layout with the ...
Went on this cruise to celebrate my early retirement with friends and not knowing that the ship was heading from Barcelona into dry dock for a refurb. The ship wasn't full but still the crew could not cope. Breakfast to your cabin arrived on time but no chance of getting a drink before your dessert was served in the restaurants, the 'hot water' for the tea was so cold that the tea bags would not ...
This is the first time on Norwegian and we were travelling with a large family party to celebrate a special birthday. We arrived in Barcelona in good spirits and embarkation was good and quick and the cabins were ready and clean. We had several inside cabins and a studio and all were clean and surprisingly spacious.
Unfortunately things did not continue problem free. The first thing we all ...
Was really looking forward to my first ever Cruise. Embarked the NCL Epic at Barcelona.
Within the first hour of going on board, I experienced 3 separate incidents of totally rudeness and unhelpfulness.
Bar Staff - especially the Deck bar - ignorant to understanding what it meant by serving people in order of attendance, when challenged became rude and unhelpful. Reception staff again ...
shows you had to book in advance, not told about this, so stood in stand by line as we were told there were no seats left, the epic theater was only 2/3 full, the same for the headliners. the seats in the headliners were not very comfortable. trhe theater seem to close completely half way thru the cruise. the shows were good. Service in taste resturant was not brillant. Coffee in Taste for ...
We are gold latitudes members for NCL and are still in shock over the difference between this cruise and ones we have been on previously. It's almost as if a whole new management philosophy has taken over, and it isn't for the benefit of the passengers.
The first thing we noticed was the extremely poor service in the bar areas. There was often nowhere to sit (unlike previous cruises where we ...
We just completed a cruise from Barcelona to London on the Epic. It was the worst cruise I have ever been on. The ship was going in to be refurbished after this cruise and many of the crew were going on vacation so they did not care about the service to the guests. The cruise was unorganized, the debarcation was a "cluster". We were in line for over an hour and a half to get off the ship.meanwhile ...
The ship was fine but the large number of people and lack of any sort of organization at disembarkation caused massive headaches at two stops and on final day 1.5 to two hours to get off the ship on all three occasions Also another 1.5 hours to clear UK official on the ship. All could have been avoided with better control and organization. Also found all the common areas where crowded in the ...
To say that the recent cruise of the Norwegian Epic from Barcelona to Southhampton was anything other than an unmitigated failure on the part of the ship's leadership and crew would require a complete denial of reality.
The total lack of organization during the cruise has been well documented by several other reviewers in this forum. From the hordes surging toward the exits at ports of call to ...