We were on a cruise of 3 eleven day legs and if not for the ports, which is what we took this cruise for, the experience of Holland America and the Noordam would turn you off from ever wanting to go cruising again. We are not novice cruisers and have taken at least 15 cruises on other cruise lines but this was the first and last on HAL and have never experienced such treatment.
We were in cabin ...
This was our 5th and last cruise with HAL.
From the moment we arrived in Barcelona to be met by a porter with no English (The HAL rep was 20 minutes late) and a taxi driver who could not find his cab in the airport car park we should have realised this was a sign of things to come!!!
The HAL ***** hotel was not conveniently located, had a trainee receptionist who took 20 minutes to check us in ...