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1 Helpful Vote
Sail Date: March 2018
I chose this ship because of the amazing itinerary. The ports were wonderful.. had and a great time visiting Greece, Italy, France, Malta and Barcelona. However let me start off by saying, my entrance into the ship felt like I was at a ... Read More
I chose this ship because of the amazing itinerary. The ports were wonderful.. had and a great time visiting Greece, Italy, France, Malta and Barcelona. However let me start off by saying, my entrance into the ship felt like I was at a timeshare meetjng. They ushered us into the bar/reception area and proceeded to try to sell us a drink package. They were very persistent even when told NO!! The food was another issue, it was plentiful, but boring, the same food every day. It appears they used the leftovers from the night before to make up breakfast and lunch. Then your dinner waiter tried to sell you a prime rib or lobster dinner. There was one specialty Asian restaurant on board. The food was ok.. the room steward barely spoke English, but was very accommodating. The reception/excursion staff was not very friendly. The staff definitely needs customer service training. I'm not sure if it was due to the ship being s older one, but I can't say that I would travel on the MSC orchestra again. Read Less
Sail Date: October 2017
We were looking forward to the cruise, however as passengers on this ship we rarely existed to the crew, for example, we had to always go to deck 5 to find someone to find answers regarding anything. The problem was that so did all the ... Read More
We were looking forward to the cruise, however as passengers on this ship we rarely existed to the crew, for example, we had to always go to deck 5 to find someone to find answers regarding anything. The problem was that so did all the other passengers, so, you had to waste time in the que,on 4 occasions the person I spoke to was not very polite, and when I requested to see her superior I was told they were to busy. on other cruises we have been on the staff were available around the ship and you just had to ask your question. The most annoying part of this cruise was that it was very difficult to find HOT food, even in the restaurant we had to send food back to be re-heated or cooked better. The cabin was fine however you had no contact with the young man looking after your cabin, you had to contact deck 5. Read Less
3 Helpful Votes
Sail Date: June 2017
I have got a very good information about MSC trips from Italian friends as we are leaving in Slovenia, we, my friends and us, decided to join this cruise for celebrating the 60th anniversary for my husband and our friend . We were ... Read More
I have got a very good information about MSC trips from Italian friends as we are leaving in Slovenia, we, my friends and us, decided to join this cruise for celebrating the 60th anniversary for my husband and our friend . We were enjoying our trip together and we were all exited. Unfortunately, our friends found their theft on 3rd day from inside the cabin and could not find their money. For us we found the theft of our camera and wallet upon arriving home taking into consideration that our home keys and cupboards were inside the wallet (Belle red wallet) - This happened when we put our bags and handbags (myself and husband) outside the cabin the night before we left, following cruise instructions . I have already sent my complain to my travel agency in Cairo and didn't get any feedback. Embarkation and disembarkation was very smooth , Dining service staff were very friendly, accurate and perfect. Overall comment, I am warning everyone about their money and their stuff during any trip on MSC cruises . Read Less
1 Helpful Vote
Sail Date: October 2015
We chose a cruise on the MSC Orchestra after Norwegian Cruise Lines decided to change the dates of the cruise on which we had made a confirmed deposit (without notifying us, I might add). Since we already had flights to Barcelona paid ... Read More
We chose a cruise on the MSC Orchestra after Norwegian Cruise Lines decided to change the dates of the cruise on which we had made a confirmed deposit (without notifying us, I might add). Since we already had flights to Barcelona paid for, we looked for alternatives and found an MSC cruise, out of Barcelona with interesting destinations ( Marseille, Genoa, Malaga, Casablanca and Lisbon) on the MSC Orchestra. Not knowing anything about MSC we researched it on line and found that half the people liked it, and the other half were extremely disappointed with it. The complaints ranged from the lack of adequate pillows on the bed, poor attitude of the crew, and the quality of the food. Since my wife and I are the adventurous types, we decided to take a chance and reserved the trip. As it happens, the cruise actually “starts” in Genoa, but they allow people to embark and disembark at the other ports, at least the European stops. Our initial reaction was that either someone at the home office had been reading the online posts, or we were on the wrong ship . The boarding process in Barcelona was quick and efficient. Our room was ready for us and our luggage was delivered quickly ( probably due to the fact that there were not too many people boarding in Barcelona). Having packed a pillow for each of us, thanks to the online reports, we were surprised to find 4 large pillows on the bed for us. Our cabin attendant, Mark, made a point of meeting us and welcoming us on board. He, as well as all of the other crew members we had contact with were extremely pleasant and helpful. Then there’s the food. My daughter, who cruised on MSC in the Caribbean described the food as “beige”, and I have to agree with her. It wasn’t bad, it just wasn’t really good. The ship only has one specialty restaurant, serving Asian food, which was really good, but a 2nd specialty restaurant would be an improvement. We had a couple of problems on the trip. One was finding a dinner table at the first seating. Out of about 2500 guests on board, there were on 89 people who listed English as their main language. The head waiter, Alphonso, couldn’t find an English speaking table with room for us and went out of his way to accommodate us, arranging for a table for 2, for my wife and I. Like most cruisers, we reserved excursions for the ports we visited, but 2 of them were canceled for lack of participation. We went on alternative excursions, but these were not the ones we wanted. The excursion from Casablanca to Marrakesh was long, with a 3 ½ hour bus trip each way, and a lot of walking through the Souk, but disappointing as we only had a 30 minute window to go shopping in the main square, which was not nearly enough time. All in all, I would have to give the cruise a 3 out of 5. Read Less
MSC Orchestra Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 3.0 0.0
Shore Excursion 4.0 0.0
Enrichment 2.0 0.0
Service 3.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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