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1 Helpful Vote
Sail Date: October 2018
I chose this cruise because I did a similar "repositioning" cruise last year on the Preziosa and enjoyed it. This time we were going to New York, which I have never been to. Embarkation was not good this time - not enough ... Read More
I chose this cruise because I did a similar "repositioning" cruise last year on the Preziosa and enjoyed it. This time we were going to New York, which I have never been to. Embarkation was not good this time - not enough people and information at the port in Lisbon which resulted in us carrying our suitcases to the cabin ourselves. I didn't think the food was as good on Divina as it was on Preziosa last year. We asked to be sat on a table with other English speakers. Initially we were sat on a table with no other people. Then we were moved to a table with two very rude Chinese/Americans who didn't attempt to talk to us and talked to each other in Chinese. Next we were moved to another table on our own and at last were put on a table with 4 other English speakers, who we stayed with for the remainder of the cruise. In general the food was good, with lots of choice. A couple of times we were served inedible, tough meat which many people sent back. We had breakfast and dinner in the MDR and went to the buffet for lunch and snacks. Always somewhere to sit in the buffet and lots of food choices. Service was a bit patchy sometimes though. We also picked up a heavy head cold again - the germs must be travelling around the air conditioning system. A lot of people on the cruise were coughing and sneezing. We missed Ponta Delgada due to the weather, which was no-ones fault. We went to Tenerife instead which I've already been to and don't really like. Bermuda was good and we took a tour, booked independently, of the island which was a pleasant way to spend a few hours. The highlight was New York - the ship was docked within walking distance of Times Square and we took an excursion downtown to see ground zero. We also took a wrap around island tour on the river, which was good. Entertainment on the ship was mostly good - only went to the evening show a few times, most of which were good. Entertainment in the bars was better - a great duo in the piano bar, a good band in the Jazz bar and fun stuff going on in the Black and White lounge, including Irish dance lessons. Disembarkation was lengthy but well organised and we only had to wait about 10 minutes for a taxi to our hotel. Read Less
2 Helpful Votes
Sail Date: November 2016
Out of 21 days on the cruise I had to stay in my room for 18 days because of an injury, After 10 letters, different calls to main office, they were willing to give me a discount of 20% on a next cruise. They said that I refused at first ... Read More
Out of 21 days on the cruise I had to stay in my room for 18 days because of an injury, After 10 letters, different calls to main office, they were willing to give me a discount of 20% on a next cruise. They said that I refused at first to see a Dr. When you fall in front of everybody, the first thing you say is I am ok and do not touch me, I did not even know my name after the fall, so even if after 1 hour I decided to go and see the Dr. It was to late for them. So If I go back and see someone get injured, will tell them, see the Dr and decide afterward. It did cost me $400 in Dr's fee on that ship. Do not know if that is worth it Will be sailing on Jan 8th with Celebrity Being Elite on that ship I know their ships and safety measures. On the Divina, the Cafeteria is really dangerous, I was told that 1 person falls every trip Half of the staff did not speak English Embarkation in Barcelona took 4 hours, nobody knew what to do and we could not hear them Italian ship but their pasta was the worst To go for dining you had to take 2 different elevators, located in a space not easy to find Waiters at the dining were beginners and only one out of 10 understood some English, so we often did get surprises in our choosing. At least they were nice enough to go back if you did not like what you had. Read Less
3 Helpful Votes
Sail Date: October 2015
I was on a 17 day transatlantic and as an avid cruiser, this was by far, the worst experience of my life...the first and last on MSC. MSC, take a page from your top two competitors...you have a long way to go. The Pros: gorgeous ship, ... Read More
I was on a 17 day transatlantic and as an avid cruiser, this was by far, the worst experience of my life...the first and last on MSC. MSC, take a page from your top two competitors...you have a long way to go. The Pros: gorgeous ship, interior nicely decorated, lots of places to hid and bars. Food was better than good. A handful of staff were nice - meat carver, cigar lounge bar attendants, room steward, etc. The Cons: The employees on board the ship are the same ones to check you in thus creating a nightmare during embarkation. The list is so long that I am only going to point out a few. Shows were awful, IMO. Management extremely rude especially guest services who made you feel like you were worse than the floor they walked on. Two officers at the front desk - the supposed immigration officer and the other one with the goatee - are the two worst I had experience with. Lying and making false claims to me as well as not taking responsibility for their lies is the expected norm (wish I could post their pictures here so future cruisers will be aware). The supposed last white party was a joke. Singers started, then 30 minutes later, they left with no information only to return two hours later. Another experience, I ordered a drink from a server and she told me that it is on the other side and for me to go get it myself. I ordered an "orange drink in a can" with a glass of ice from another server, she bought me a cup of orange juice and a glass of ice. So I said I ordered a can of orange drink not orange juice and she got angry with me for asking the question. Bathroom in cabin smelled like urine was leaking...after repeated request, problem not resolved so smelled like I was in an outhouse throughout those 17 days. My experience was so bad that I was packed and ready to leave right after St. Thomas and when we ported in San Juan but I wasn't going to let them run me off. Instead, I didn't spend one dime. This was my first experience and certainly my last. For those who have had a great experience, you are one of the lucky few. I know on this particular cruise, the list of dissatisfied customers is one long list. Read Less
5 Helpful Votes
Sail Date: October 2015
My wife and I were on an 18 day Repositioning cruise from Barcelona, Spain to Miami, USA with 8 Ports of Call (including Miami) from Oct. 25 to Nov. 11 2015. Pros:1- Exceptional itinerary. 2- The MSC Divina is , for sure, a beautiful ... Read More
My wife and I were on an 18 day Repositioning cruise from Barcelona, Spain to Miami, USA with 8 Ports of Call (including Miami) from Oct. 25 to Nov. 11 2015. Pros:1- Exceptional itinerary. 2- The MSC Divina is , for sure, a beautiful ship, super clean and spotless. 3- Our cabin, with balcony, was spacious and roomy. 4- The staff delivered a commendable service and they were most accommodating. 5- The shows were mostly OK but 2 were outstanding. 6- And those 5 days in the middle of the Atlantic Ocean was a peaceful and relaxing experience. We have enjoyed every minute of it. Cons: 1- The food in the Main Dining room was average... or below. Mostly tasteless and barely warm. Nothing fancy! We would expect better for the cost of such a cruise. 2- The buffet - deck 14 - was OK but almost the same, day after day. Nothing fancy there too. There were so many people in that room that you need to look all around if you don't want to bump on people or be hit. When you finally got your plate filled, good luck to find a table!! I'm not sure how, but there must be a better way to handle such a crowd. Look for Disney for clues! 3- Internet: if it was for free, I would have said it's an absolute disaster!. But for half a USD a minute, it's a steel! Not only was it slow when near the coast but it cost me my last 14 min. to send a simple text message just to realize that it was never sent! And to top it all, ABSOLUTELY NO SERVICE during the 5 days crossing the ocean! I repeat: INTERNET IS A STEEL! 4- The chairs on the decks: If you're not up by 6 A.M. forget it. Rules are that if you leave your towel unattended on your chair for more than 30 min. it will be removed and the chair will become available for others. But this rule is not enforced. 5- The excursions: If you do not take the MSC excursions, you are almost left in the dark! They should provide some basic information on what you should know and see BEFORE disembarking and come up with a decent map to help you prepare your own excursion. It was even more important considering that you could not make your own research on Internet, (Please refer to #3) 6- Unless you are a heavy drinker, do not take the booze package: much much too expensive. The fact is that while waiting for the ship to duck, many employees from MSC sell you (not to say PUSH) the drink and whine package like as if it was the hottest deal in town. They manage to make you think it is going to cost you a fortune if you don't buy the package. Believe me, it's the other way around. Would I do this cruise again? Of course I would but most likely not with MCS. I've been on cruises with other cruise liner and to my regret, MSC quotes last on my list.. Read Less
Sail Date: October 2015
Just returned from a transatlantic cruise on MSC Divina and I must say I was most dissatisfied with the experience. while MSC can not be held responsible for the weather, the areas they do have control over need urgent attention. Food ... Read More
Just returned from a transatlantic cruise on MSC Divina and I must say I was most dissatisfied with the experience. while MSC can not be held responsible for the weather, the areas they do have control over need urgent attention. Food varied from night to night in the "Villa Rose" restaurant, some nights excellent others poor. In an 17 night cruise I can only remember 4 nights entertainment in the theatre that were of an exceptional standard. Most nights were a repeat of previous nights dressed up in a different guise and often lasted little more than 35 minuets. Shore excursions were invariably late departing by up to an hour and allways MSC had an excuse and refused to take any responsability. In fact critism was something they did not want to know about, invariably it was you who were wrong if you found fault. Being talked down to by staff in the reception area and the excursion office seems to be the norm.The best and most rememberable moments of the cruise are of the people I met and made friends with from around the world. fortunatly MSC could not mess that up. I have travled with an number of cruise lines and would have no difficulty returning to them again but this was my first and last time with MSC. Read Less
Sail Date: September 2015
I read many of these reviews and can relate to the disappointment lots of travelers have had with MSC Cruises. We recently did a Mediterranean cruise with MSC out of Barcelona and found the ship was good but the staff were lacking in ... Read More
I read many of these reviews and can relate to the disappointment lots of travelers have had with MSC Cruises. We recently did a Mediterranean cruise with MSC out of Barcelona and found the ship was good but the staff were lacking in excellence. We have cruised before on Royal Caribbean and they were fantastic. Food was amazing, staff were all excellent, organisation was also excellent. MSC could learn a lot from them. Organisation was poor. We found ourselves in a huge group of people all pushing & shoving trying to get onto shuttle busses that we paid dearly for then later found out weren't needed at all as there were sightseeing buses just outside the port 300m away. It was not a nice experience. They seem to be a bit sneaky like this. We found the food was less than average in both the main restaurant and the buffet. Meat & chicken was dry, thin, tough & mostly just warm. We went to a specialty steak restaurant and that was no better especially for the pricy extra cost. Breakfast foods were were all low cost items. Cereals & bacon etc were all pretty average & always just warm if lucky. They even served up baked beans for breakfast. Not sure about everyone else but when I go on a cruise I expect better than that. Some mornings not all the serveries were open & this meant more shoving & less variety. Wines were very expensive for a very average wine. Room was good, cabin staff where polite & helpful but didn't go that extra distance. A large majority of the staff had trouble comprehending English & most of the announcements on board and on the bus tours were impossible to understand for English speaking people. I agree with another review Italian staff don't smile. I must add to all this that we met many people on the cruise had the same complaints as us. There are many more disappointments but you get the idea by now. Also it's a waste of time complaining to MSC as they haven't returned my emails. Guess they just don't care? Read Less
1 Helpful Vote
Sail Date: September 2015
Just came back from our Meditarranean cruise on MSC and we have nothing but glowing reviews for the staff friendliness, multilingual, pleasant and helpfulness. The food was fabulous be it at the dining room or the buffet which had fresh ... Read More
Just came back from our Meditarranean cruise on MSC and we have nothing but glowing reviews for the staff friendliness, multilingual, pleasant and helpfulness. The food was fabulous be it at the dining room or the buffet which had fresh pizza all day long and a good spread of fruits, and for those insisting on unhealthy food there was a full Americanized section with burgers, fries, hot dog, etc excursions were well organized and the guide knowledgeable and easy to follow. Our balcony cabin was on the 8th bridge and that was fine, but next time we would opt for a higher level and a more central location to reduce the walking. Best meal and pizza ever in Pompei, which is worth the visit. Every night there is a different show which is actually very professional and worth seeing. Was pleasantly surprised. Read Less
4 Helpful Votes
Sail Date: September 2015
We have sailed on the MSC Divina in the Caribbean and was very pleased - however, our cruise in the Mediterranean was VERY disappointing. The ship is beautiful and well maintained - however, the food was TERRIBLE - the menu completely ... Read More
We have sailed on the MSC Divina in the Caribbean and was very pleased - however, our cruise in the Mediterranean was VERY disappointing. The ship is beautiful and well maintained - however, the food was TERRIBLE - the menu completely changed since our last sailing - food preparation AWFUL - even the servers, while nice and polite, seemed to get everything wrong!! The shows, while in the Caribbean were wonderful, we felt they fell short here on this cruise - 2 nights of the sailing no shows at all!! Also, the fact , which we were unaware of when booking this cruise, that people were getting on and off the ship at every port, was very annoying - truthfully, had we known this was their practice, might not have booked on this ship - having people and luggage clogging up the lobby every port day was not what we were expecting. There are many ships in the Mediterranean and we would definitely NOT go on MSC in the future! Read Less
7 Helpful Votes
Sail Date: September 2015
My wife and i travelled as part of a group of 27 travellers. We spent two nights in bacelona prior to joining the ship. Check in at barcelona port was very efficient and well organised. Divina is a big ship with capacity of nearly 4,000 ... Read More
My wife and i travelled as part of a group of 27 travellers. We spent two nights in bacelona prior to joining the ship. Check in at barcelona port was very efficient and well organised. Divina is a big ship with capacity of nearly 4,000 passengers and crew of circa. 1350. Service from staff on board was excellent at all levels from reception, buffet, bars, waiter/waitress, restaurant, cabin steward, poolside attendants and staff when leaving and returning to the ship when docked. Our cabin was very comfortable and extremely well attended to by our steward with ready supply of towels for both showering and for using at pool. Dining in the restaurant at a table of eight was most enjoyable each night with an excellent anjar who was very attentive and chatted to us each evening. The menu could have been a bit more varied but there was always something acceptable to each of the 8 of us at the table. I had read some very poor reviews of the food before we left on the cruise but could not find any evidence of this while on board either in the buffet or the restaurant. The shows each night were excellent. The only disappointment were the excursions which in our opinion and the opinion of other members of our group were overpriced, rushed and very poor value. For example we took the excursion to pisa on sunday sept 20th. It cost €125 and lasted about 5 hours in all including time spent getting off and back on the ship. In all we spent two hours on the bus, one hour in pisa with a local tour guide whose english was difficult to understand and who walked very quickly and then an hour free time which included making our way back to meeting point to board bus for journey back to ship. The objective of the two guides (on bus and in pisa) was to get job done and get us back to ship asap. Another couple in our group took excursion to capri from naples and spent over one hour and twenty minutes waiting for bus on Capri and length of excursion remained the same with no additional time added on. Difficult to establish what involvement MSC had in organising excursions as they had a disclaimer on their booking form on board yet were promoting the excursions on their daily bulletin delivered to our cabins. Disembarkation was very smooth and went very well. As title above says i would highly recommend Divina but keep away from organised excursions and better to make your own arrangements at each port. Read Less
1 Helpful Vote
Sail Date: September 2015
We are seasoned cruisers mainly CCL & RC and we decided to try an entirely different line to celebrate mom's birthday. MSC was offering a fly/cruise/hotel/ package that fit our budget; 7adults and 2 children. Ms Divina is ... Read More
We are seasoned cruisers mainly CCL & RC and we decided to try an entirely different line to celebrate mom's birthday. MSC was offering a fly/cruise/hotel/ package that fit our budget; 7adults and 2 children. Ms Divina is certainly a DIVA ship, no way to find any fault with the ship. Let's start at the beginning. Booking: we went through a travel agent and that helped a lot. Confusion came when our flight info was on the invoice it read Birtish Airway - operated by American Airline. Since we had to do our own checkin and seat selection it became fuzzy. Clear direction for who to contact & that process happened was frustrating. EMBARKMENT: after an 8hr flight from JFK we had hoped this part would be simple-NOT. Unlike previous cruises lines, MSC embarks & disembarks guest at each port. There was such confusion at the cruise terminal-not organized at all. The only other downfall was the pool area for the children. MSC definition of kids pool resembled a wading moat-like structure and was intergrated with the adults-NOT GOOD! No water games or interactive features. Best feature was staff-very friendly. Spa area - get a massage and facial. GYM - there were some that hogged the equiptment (need more). The buffet was good and our evening meals were good. Our wait staff made deal memorable. They were so welcoming every night and knew exactly what we wanted. The gelato on the upper deck was to die for. Evening entertainment was excellent. Other sea day activities were so-so. Pool-side activities were drab and not inviting to join in. Lesson needed from RC & CCL. The ship activities left me numb. I would try MSC - the backend portion of the trip - 2days in Barcelona was amazing. Read Less
1 Helpful Vote
Sail Date: August 2015
Just got home from a 10 Day Mederterain cruise/hotel pkg on the MSC Divina. MSC Divina is a beautiful ship and I have booked others on her and taken friends on cruises out of Miami with out too many issues. This was my 4th sailing on ... Read More
Just got home from a 10 Day Mederterain cruise/hotel pkg on the MSC Divina. MSC Divina is a beautiful ship and I have booked others on her and taken friends on cruises out of Miami with out too many issues. This was my 4th sailing on Divina. This time out of Barcelona there were several things that just weren't good. First, the name was misspelled of my cruise buddy and got corrected with MSC but they never corrected the flight manafest with the airline. Took a couple of hours at MIA to get her boarding pass. Also the flight was originally booked via British Airways but the actual carrier was American. We only found out by accident when we called British Airways to confirm our flight. No change info was provided by MSC. Our cabin was adequate and out room steward was exceptional. Wish I could say the same for other staff on board. Dinning room staff never smiled or said hello or good by to our group. The food quality and portions was below standard in the resturant. Looked like it was out of a frozen Lean Cuisine Box. It was even worse in the Garden Buffet. The speciality resturant, Eataly was very good. It was Holiday for the Europeans so the ship was full of rude kids running and pushing every where and no adult supervision. Pools were not relaxing due to loud splashing kids everywhere. Our first excursion was to the Isle of Capri and what a bust it was. The tour guide was rude and left the tour to get back to the ship while she stailed on the island. We stood and waited over an hour to get the bud to the top of the island. Very unorganized tour guide Ana. When I complained to the MSC rep that was with us he said it was his first time on the island and was just told to observe. He said he would have a complaint form sent to our cabin but after a day I had to go ask for one. Turned it in but waited a day and never got a reply from the Excursion desk. Went back to desk and was told that nothing coud be done. I asked to speak with the manager, Selma but she wasn't available, Two days later I got to speak with Selma but she said the same; nothing could be done. She also said that I had to be wrong about waiting for the bus so long as no one else had complained. I only now realized that the time stamps on my pictures supported my story but she really didn't care anyway. It was eassier for her to blow me off than to try to understand my issues and care about how I felt. That seems to be the method of operation of MSC staff on the Divina. They just don't seem to care about the clients experiences. Last time I sail or recommend MSC. Sorry MSC, Read Less
Sail Date: July 2015
Decor - MSc Divina's decor attempts to be an elegant and sophisticated, however its over the top sparkly and glittery appearance resulted in it looking extremely tacky. Service - There is a 15% service charge on everything ... Read More
Decor - MSc Divina's decor attempts to be an elegant and sophisticated, however its over the top sparkly and glittery appearance resulted in it looking extremely tacky. Service - There is a 15% service charge on everything including a daily standard charge. Personally i prefer to tip staff for good service at my own discretion. The staff were blunt, unmotivated and moody - service was extremely poor except from 1 waiter. Whist on our stay I was informed by 3 members of staff that the 15% service charge does not go to the staff - which is a complete joke! Food - Food on cruises is meant to be amazing according to others I know who have travelled on cruises such as P&O. The food was awful. It was bland boring and 80% is microwaved - such a disappointment. Wine - Honestly disgusting. When I complained to the waiter about this they laughed and said I know its horrible. Spa - Whilst on the cruise I had 2 treatments - a full body massage and a facial. The massage was good however after the treatment they try and sell you products like crazy. After my massage she tried to sell me toning cream - and she was extremely rude (i am a UK size 10, not overweight) and she said that i have fat legs. Ultimately making me cry. Such poor and unprofessional service. My second treatment was a facial which was okay however the staff member stank of smoke throughout at left the room half way through without saying anything. Pool - The ship has multiple pools which are tiny. Sitting around the pool on the deck is not relaxing it is chaotic and manic. Far too many people - barely find a free sun lounger and if you do all you can hear over the load speaker is either bingo or salsa lessons. The ship felt like a moving Butlins . Excursions - Complete rip off, you can do it for a 1/4 of the price and half the time travelling and waiting around. Bedrooms - Did not hoover the entire week we were there. The bed linen and towels all had slight marks and stains on them and the pillows were filled with broken up foam - extremely lumpy and horrible to lie on. Read Less
2 Helpful Votes
Sail Date: July 2015
Arrived In Barcelona Airport, MSC guys told us we weren't on there list so wouldn't take us to port. They were extremely rude. we had to pay for taxi to port even though we had it included in our package. MSC said they would put ... Read More
Arrived In Barcelona Airport, MSC guys told us we weren't on there list so wouldn't take us to port. They were extremely rude. we had to pay for taxi to port even though we had it included in our package. MSC said they would put €25.00 on each cabin but only put it on 3 cabins. When i went to reception about it they advised they would send email but wasn't that interested. I went down again 2 days after that but said they can do nothing about it. We were to have 4 cabins beside each other, we were all on floor 9 but 2 were on one side of the ship and the other 2 were other side of the ship, MSC were not interested Evening Restaurant was a joke. we had the late sitting which was 9pm you had to queue up the stairs to get into it and when you eventually did get your table we never got our meal till 11pm that night. Ship is like a cattle market not big enough for all the people they have on it. Not enough sunbebs pool attended put them in all the walk way which was very dangerous as you couldn't move around your bed if you moved you were on top of someone else which caused a lot of arguments between passengers. A lot of people said it to them and they just said nothing we can do. I booked this for my 30th Anniversary and was totally disappointed. This was my third cruise but would never go with MSC again or recommend them. We had a ball with Royal Caribbean they did everything they could to help that's what i call a cruise. Read Less
Sail Date: May 2015
Loved our time at MSC Divina. The restaurant staff was great. Ship is beautiful. ExceIlent food! Would go back again and recommend the Mediterranean cruise to anyone. The only thing I would suggest is to train the customer service better. ... Read More
Loved our time at MSC Divina. The restaurant staff was great. Ship is beautiful. ExceIlent food! Would go back again and recommend the Mediterranean cruise to anyone. The only thing I would suggest is to train the customer service better. They seem to not like follow up questions. Perhaps employ a native English speaker since majority of your international travelers speak English, the universal language. Read Less
2 Helpful Votes
Sail Date: May 2015
First, the website is horrendous and customer service representatives are downright nasty. We booked the Divina for a Med cruise in 2014 for this year. We were all excited as we were a group of 11. Everyone got the Premium drink package ... Read More
First, the website is horrendous and customer service representatives are downright nasty. We booked the Divina for a Med cruise in 2014 for this year. We were all excited as we were a group of 11. Everyone got the Premium drink package so we didn't have to worry about anything, yes it was worth it. Boarding in Barcelona went off fairly well as there were 800 persons boarding there. We went to the service desk once on board to validate we all had the drink packages. We found out that the the persons whom the rooms were booked under did NOT have the package on their cards, the rep was helpful and they had to reissue us 5 new cards, strike one. Once we got done there we went to the pool bar and sat at the bar. There was one bartender whom was not only not very enthused about being there, he also basically ignored us. We had to get a member of the waitstaff to order our drinks from Igor, we nicknamed him, strike two. We then hit the buffet real quick as we were hungry, food was edible not up to Carnival quality, strike three. We got into the cabins which were nice and roomy. The cabin stewards were fantastic and very accommodating for the entire cruise. We checked out the steak house as we were looking to go to a specialty restaurant while on board, it looked like Johnny Rockets so we passed, strike four. The public restrooms are few and with minimal facilities. We spent quite a bit of time going back to the cabin. WE had late seating, 9:30, in the dining room. Cannot say enough about the staff. They took good care of us. The food was a different story. Nothing to brag about. Day at sea was uneventful, went to the second pool bar and found a fantastic bartender and stuck with him for the next 6 days. Booked an English speaking tour through MSC for Capri, Sorrento and Pompeii. It was a mess, they added a Spanish speaking group from another bus, they over booked that group, made us miss half of the sites. The tour guide didn't have the tickets for the two ferries needed nor the cable car on Capri. It took an hour just get on the cable car. The lunch in Sorrento was good, but that was all we saw of Sorrento. Same problem in Pompeii, the tour guide spent half her time doing two interpretations, strike five. In Rome we had a private tour operator take us around so they couldn't screw that up. They cancelled the Pisa-Tuscanny winery tour with a poor explanation, at the last second and left us hanging. We got 2 cabs and off we went. Disembarking in Barcelona went well. We have zero intentions on sailing MSC ever again. Read Less
Sail Date: May 2015
It seems that not many Brits have heard of MSC Cruises yet - so we're going to do our best to keep it a secret for a while longer! Our family of 2 adults and 2 kids (10 and 6) had our first cruise around the Med in May half term week ... Read More
It seems that not many Brits have heard of MSC Cruises yet - so we're going to do our best to keep it a secret for a while longer! Our family of 2 adults and 2 kids (10 and 6) had our first cruise around the Med in May half term week on Divina. What a ship! From top to bottom, front to rear (or whatever the correct ship term is!) this ship was truly magical and beautiful. Once we had all got our bearings and worked out the best routes from our room to the restaurants, deck area, casino, theatre, gym, cafés, shopping mall, sports arena and most importantly all the bars we soon felt like the ship was our home. All the staff were very friendly and helpful, nothing was too much trouble for them, no matter where they worked on the ship and we did feel fortunate that they all spoke very good English. Our kids were kept well entertained, our son (aged 10) soon found lots of other boys from Germany his age and would spend large parts of the day playing football with them at the sports arena. Our daughter (aged 6) tried the kids club, but being the only English girl there she was a bit lonely, she enjoyed having her face painted and making a big cake though. All the public areas were kept spotlessly clean and the service was good (a bit slow at times though). The food, oh the food, an endless supply of everything that we could manage in the Calumet buffet, from breakfast, through to mountains of melons and meringues in the afternoon and in the event that you were still a bit peckish, pizza through the night! We did eat in the Villa Rosa for a few evenings, top marks to the wine waiter for remembering our order (little details that make a difference) and to our waiter for treating the kids so kindly. The pool deck area was well laid out, only once did we have to search for a free sunbed - lots of people were reserving theirs but with most days in port meaning that lots of people were disembarking for excursions, there was always a space somewhere. The theatre shows were amazing - our daughter was completely engrossed in them, they became a bit repetitive as the week wore on, but still outstanding to watch! My only criticism is that too many areas were still available for smokers, the Casino was particularly awful once the evening session was underway and some of the passengers could do with a lesson in lift etiquette!! Thank you Divina - we will be back!! Read Less
Sail Date: May 2015
My worst cruise ever! I’ve sailed twice with Tompson, twice with MSC Fantasia, with MSC Orchestra and MSC Lirica but MSC Divina brings shame onto an otherwise good cruise company. The staff was rude, unhelpful and poorly trained. The ... Read More
My worst cruise ever! I’ve sailed twice with Tompson, twice with MSC Fantasia, with MSC Orchestra and MSC Lirica but MSC Divina brings shame onto an otherwise good cruise company. The staff was rude, unhelpful and poorly trained. The schedules were confusing, and entertainment were not great. I get the impression that they care very little about the passengers enjoying their holiday. In fact, it’s more like they were there to ensure the “cattle” gives little trouble. You know the type? - the bored, uninterested girl at the checkout who is just waiting for her shift to be over, and please don’t ask for/about anything because she’s not in the mood! The only courtesy I got was from the Indonesian staff. Obviously, it’s dysfunctional management from the captain downwards. Almost all departments showed a lack of standard. I promise myself never to sail with Divina and I’ll be sure to spread the word. Call me old-fashioned but my view is that staff & officers on Divina has a duty to try their best to ensure passengers have a delightful holiday NOT ARGUE! My excursion was at 2:30pm but Junior Club opens at 2:30pm! Explain that! Even though in the leaflet given me on embarkation states that it'll open 15mins before 1st excursion! Stupid girl said it's my fault I didn't inform them the day before even though it was not stated ANYWHERE that I had to! Call that having passengers welfare in mind??? Other staff too demonstrated the bored, unhelpful attitude(e.g. Aurea Spa, reception etc). If you don't mind being treated like cattle, then board MSC Divina. Read Less
Sail Date: February 2013
The MSC Divina is a beautiful, new cruise ship. Our balcony cabin was very well appointed and appeared spacious, the best of our 8 cruises. The wait, room & reception staffs were courteous and knowledgeable. All the entertainment/shows ... Read More
The MSC Divina is a beautiful, new cruise ship. Our balcony cabin was very well appointed and appeared spacious, the best of our 8 cruises. The wait, room & reception staffs were courteous and knowledgeable. All the entertainment/shows on the ship were top shelf, many with a classical slant. The excursions were well done, without exception, and included Casablanca, Morocco; Tenerife, Canary Islands (our favorite); Funchal, Portugal; Malaga, Spain; Rome and Genoa, Italy. There were reasons this cruise was less inexpensive than Royal Caribbean International and Norwegian cruise lines. 1. The food at lunch and dinner in the dining room was, at best, mediocre. 2. The cafeteria breakfast was crowded; had a shortages of plates, silverware or napkins; and juices offered only one morning. 3. Drinks of any sort, aside from coffee and tea at breakfast, were at additional cost, that incudes water. 4. We like coffee after our evening meal. It isn't served and was ordered from a bar/cafe arriving, inevitably, lukewarm. 4. The ship boards at every port. Over 800 boarded at Barcelona, about the same number at Genoa and hundreds at Rome. After every port departure the newbies toured the ship and swamped the common areas. 5. Reception told us there were about 200 passengers with English as their 1st language. If not with a group this can be a lonely journey. If you are from North America we would suggest Royal Caribbean or Norwegian. Well worth the added cost. Read Less
Sail Date: November 2012
We were interested in a Mediterranean cruise over Thanksgiving holidays, and after doing some research, the MSC Divina became an obvious choice for the following reasons: 1) brand new ship, made it's maiden voyage in July 2012 2) ... Read More
We were interested in a Mediterranean cruise over Thanksgiving holidays, and after doing some research, the MSC Divina became an obvious choice for the following reasons: 1) brand new ship, made it's maiden voyage in July 2012 2) kids cruise free when booked with two adults 3) my mother was cruising with us, and they had a reasonable price for a single room occupant 4) great port-of-calls: Barcelona (our embarkation port), Canary Islands, Casablanca, Madeira Islands, Malaga, Rome, Genoa. We flew into Barcelona the day of embarkation, and in retrospect, we should have arrived at least a day or two earlier. There was a general strike in Barcelona, and we were fortunate to be able to arrive a day after the strike. The port was close to the airport, but since we were traveling with 5 adults and 2 kids (my wife and I, my mother, my mother-in-law and father-in-law, and my two boys ages 9 and 7), we were able to get a 1/2 day tour with Barcelona Day Tours, who picked us up from the airport, took us to all the highlights in the city (Sagrada Familia, Parc Guell, Las Ramblas, several Gaudi houses), and they also dropped us off at the port. The embarkation at Barcelona was OK, no major hassles, but we were VERY tired by mid-afternoon, because of jet-lag and time differences. It would have been nice to get on-board faster, especially with young children, but we waited for about 2 hours overall (we arrive by noon), and about 1 hour in line. Overall, the MSC Divina is an impressive ship, with all the bells and whistles of a newly minted boat. The cruisers were about 40% German, 40% Spanish and Italian, 10% other Europeans (mostly French) + Turks, and about 10% or less English speaking, mostly British nationals, and probably less than 1% Americans / Canadians. All announcements were translated into 5 languages, but we did not feel overwhelmed, it was fun to be amongst other cultures. Most people were very courteous, and the staff was all English speaking. We occupied 3 rooms in the front of the ship, one balcony and two inside rooms. The room was adequately sized, but the balcony wall was metallic white rather than glass, and this is the case for balcony rooms in the front and back of the ship. There was an unusual cracking sound when the ship was traveling at a higher speed, especially noticeable during the night, and we asked for an engineer to see if they can alleviate the sound, but he said it was structural, coming from the wooden frame, and cannot be fixed. I initially thought it was from the balcony doors. The bathroom was European style with liquid shower soap and shampoo, adequately stocked. I hope to comment on the following topics to help out future cruisers who might be considering the MSC line. FOOD/DRINKS: The main dining food was good, but more European, so there was an good mix of pasta / beef / veal / fish / turkey etc, but very limited in steak / seafood (no lobster/crab/shrimp nights), and the veggie selections were always good. The desserts were GREAT! The drink package is very unusual, in that water was not free. North American travelers get a free bottled water per room per day, but that is usually not enough with 3 meals to consider. So we opted for different drink packages, some with just extra water, and some with juices / soft drinks. We didn't drink as much wine or other alcohol as most of the Europeans, so we did not consider the Allegrissimo packages. Water and juices were free during breakfast in the all-you-can-eat restaurant in the 14th floor (the Calumet, I think), but strange enough, they block the same machines that off for lunch and dinner, so you end up having to buy all drinks or use coupons. It's just different from American cruise lines. Service was EXCELLENT throughout, very friendly wait staff in all sections. There were several "gala" and "formal" nights, and we did dress up for those, but noticed that they were not very well followed, maybe only about 50% of the cruisers observed the dress code. ENTERTAINMENT: We went to most of the shows during the evening, and they were all very enjoyable; talented actors / singers. The Michael Jackson tribute was the best! We also enjoyed the pool, the coordinated activities during the morning, bingo, and I rode the Formula 1 racer which was quite fun. KIDS CLUB: My boys enjoyed the Club Mini and they had great activities every day. Lots of crafts, games, Wii tournaments, and occasional group lunches and dinners. Kids have a choice of staying practically all day when the ship is docked on port. We took our kids on the excursions, but apparently you can keep the on the ship if you'd like. We had a very choppy night after the first port (Casablanca), and were told it was normal to have high winds in the Atlantic during the winter season. The boat was rocking so much that all we could do was stay in bed. Several adults in my family took pills for motion sickness which were being given by the concierge desk, and that helped a little. Strange enough, both my boys were not that affected, and they still insisted on going up to the Mini-Club, and on my way there, it appeared many other passengers were not as affected as we were. But we basically stayed in bed the ENTIRE day at sea, and didn't even get to the restaurants for any of the meals. After that one day, everything was calmer, and the rest of the trip was smooth sailing, especially after entering back into the Mediterranean. Lots of picture taking opportunities! We bought a few of the portraits, since it was not easy to get our whole family in a setting. The price was 50 Euros for about 5 pictures. I'll comment on the ports below separately. There is no option on Casablanca, which was our first port, and we took a city tour through MSC, and it was very nice, got to see an olive market, the historic portion of the city, a Catholic church (Notre Dame), and the very impressive Hassan II Mosque. Overall, we were pleased with our cruise experience with MSC, and would not hesitate to book with them again. It's different from American lines, but still a very enjoyable experience overall. Read Less
1 Helpful Vote
Sail Date: November 2012
We cruised in November and took in a little of Barcelona before hand due to a strike in the city, arrived at the port waited for 2 hours of general disorganised chaos and then welcomed aboard to be shown to our balcony room which was not ... Read More
We cruised in November and took in a little of Barcelona before hand due to a strike in the city, arrived at the port waited for 2 hours of general disorganised chaos and then welcomed aboard to be shown to our balcony room which was not really a balcony but more of a large porthole which was not made clear to us when booking, it was difficult to see anything unless standing at balcony, I believe the balconies above deck 9 are full glass which would have been much better.Our cruise started with the usual safety brief, I know this is mandatory but in 5 languages and every 2 nd or 3rd port this becomes unbearable for half an hour each time, we went up to the deck 14 buffet which was very busy , it was serving cold bland food mixed with people pushing and shoving to get to the food , the seating area is huge however it has to accommodate thousands and chances of getting a seat while you food is still warm is slim. Our worst experience of this restaurant was being pushed by a fellow cruiser rather than be polite enough to wait his turn for food, the service for drinks is sparse. Breakfast is also pretty poor in here.We ate in the black crab main dining room, again food is a bit of a hit and miss , not sure if any of the dishes were authentic Italian and mostly lukewarm. The entertainment inboard is not much better than silly games in the black and white bar to a man who looked like he had passed away many years ago while playing the piano in the jazz bar, although is really bad interpretation of Neil diamond was the highlight of our entertainment.Through no fault of msc we did endure bad weather whilst leaving Gibraltar into the Atlantic which caused around 2 days of the ship rolling all day and night and no chance of sunbathing,general sunbathing ares when the weather was ok we're very busy and the entertainment at poolside was truly awful.Our biggest gripe about the cruise was that our fellow guests that would just push and shove and shout amongst themselves and had no concept of queuing or indeed holding a door open for anyone , good manners does not feature ! The cruise has several ports which are accessible by car and although we paid quite a lot for our holiday our fellow mates were holidaying for a mere 200 pounds for an inside cabin, with this and a mix of general resentment from the staff to service there guests does not make for a special cruise.We tried to make good a bad holiday however the final straw was in Sacramento restaurant where the service was slow as the staff were watching the football on the tv and the guitarist decided to stop and also watch the football, our food arrived and appeared to all be prepackaged, we were served potato wedges which had a large black in edible piece in it and when I called the waitress she took it away to ask the chef what was going on and he went into a rant, arms up in the air and then gestured to us in disbelief that his food wasn't good enough, we decided to leave with the chefs eyes firmly planted on us, a real lack of customer service and disregard for the guests in every aspect.We cruised earlier in the year with celebrity from Miami and it is vastly superior to msc, great food, great people and great entertainment, msc needs to be much more customer focused and have better trained staff to compete with other cruise companies. Read Less
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.8
Rates 5.0 3.7

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