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48 Barcelona Princess Emerald Princess Cruise Reviews

We had a truly delightful experience aboard the Emerald Princess. We highly recommend going on a cruise with Princess Crusies, and we would also highly recommend spending a little more money for a balcony room. I had been on a cruise ... Read More
We had a truly delightful experience aboard the Emerald Princess. We highly recommend going on a cruise with Princess Crusies, and we would also highly recommend spending a little more money for a balcony room. I had been on a cruise years before, so my expectations were fairly open. We stayed in a balcony room and absolutley enjoyed the time spent coming into port and leaving port and viewing these moments from our balcony. The food experience we had was top notch, and I loved the flexibilty Princess provided us. Also our stateroom and the service provided was excelent. Great job Princess! There's no comparison regarding going on a cruise to see places verses driving or flying in to the various destinations and having to find lodging and going to expensive restaurants. The cruiseline provided everything and more. It's so worth having the convenience of having everything that you need on the ship and not having to pack up and move at every destination. Read Less
Sail Date September 2019
The Emerald was a good ship and had a great selection of ports. However, the food quality seemed to be off on this ship compared with the rest of the fleet. If you are looking for good food, this is not the ship for you! The general staff ... Read More
The Emerald was a good ship and had a great selection of ports. However, the food quality seemed to be off on this ship compared with the rest of the fleet. If you are looking for good food, this is not the ship for you! The general staff were very good with the exception of the front desk personnel. If you have an issue, be prepared if you speak English they may not understand you. For the price of the cruise, the trip was great. There were plenty of chairs available on the deck for sun lounging. Entertainment was good and had a nice verity of shows. The Gastropub was excellent, don't waste your money on Share by Chris Stone, selection not very good. As a premium class guest with Princess, embarkation and disembarkation was great with little or no time spent on the process. Some of the ports (Malta) the ship could have spent more time at rather than the Greek ports. Read Less
Sail Date September 2019
We chose a Princess cruise to celebrate our 50th wedding anniversary. We have cruised with Princess before and we were happy with our experience and that is why we chose Princess for this memorable occasion. Food and dining service ... Read More
We chose a Princess cruise to celebrate our 50th wedding anniversary. We have cruised with Princess before and we were happy with our experience and that is why we chose Princess for this memorable occasion. Food and dining service were excellent and despite the number of guests on board, the Emerald Princess never seemed overcrowded due to its size and layout. Both the quality and variety of food on the ship were very good. We were pleased with our stateroom and the cabin service was excellent. We enjoyed the views from our balcony. We took advantage of our Cruise Personalizer to book on shore excursions for most of the ports and found the descriptions and information of each accurate. Getting off the ship for excursions was very well organized considering the number of people and we would recommend the Princess excursions. In a couple of ports we explored the area on our own without any problems. We would recommend Princess cruises and look forward to cruising with them again. Read Less
Sail Date September 2019
This was technically a 22 day cruise, but we only did the 11 day portion of Barcelona to Rome. We chose this cruise because of the itinerary plus the price and the perks were good. There were 7 of us and overall, it was a great ... Read More
This was technically a 22 day cruise, but we only did the 11 day portion of Barcelona to Rome. We chose this cruise because of the itinerary plus the price and the perks were good. There were 7 of us and overall, it was a great experience. The staff was excellent and the passengers were very friendly. We all made new friends. It is a beautiful ship. The piazza midship is stunning. We all agreed the cabins could do with a freshening up in decor; it was a little bit dated. However, the rooms were spotless. The mini-suites are large and roomy with a full size bathroom and lots of storage. My parents and sister had electrical and plumbing problems with their room, but Dennis, their steward, handled the situations promptly and efficiently. The food experience onboard got mixed reviews amongst our group. My parents and sister did not enjoy their main dining dinner experience the first night onboard and never went back. The group went to Steamers one night and those that had the mussels enjoyed the experience, but those that had the fried platter were disappointed. We all enjoyed: Share, Crown Grill, World Market Buffet, The Salty Dog Grill on the lido deck, Slices, The International Cafe, Room Service & Coffees and Cones. We only saw a couple of the shows in the Princess Theatre and they were fun. Karaoke in Club Fusion was good. The Maitre D wine tasting experience was excellent as was the Love Boat disco party. Embarkation was poorly done, but disembarkation was a breeze. For our group, the shore excursions booked through the cruise ship were the biggest disappointment, specifically those that took ship tours to Marseilles, Florence and Capri. It's a lot of money to put out and not have a wonderful time. All in all it was a great time and we would definitely consider another Princess cruise in the future. Read Less
Sail Date September 2019
My friends and I were looking for a Mediterranean cruise but late to book so many were already sold out. I thought Princess was rated similar to RCCL and Celebrity ...oops, I was so wrong. If the was one Improvement I'd. ... Read More
My friends and I were looking for a Mediterranean cruise but late to book so many were already sold out. I thought Princess was rated similar to RCCL and Celebrity ...oops, I was so wrong. If the was one Improvement I'd. Suggest, it would be to stop nickel and diming people with stupid drink packages!!! How ridiculous to offer a water and coke package which only serviced INSIDE or Outside your cabins. It was, like much of the programs...petty. nightly entertainment limited to early only crowds. After 9pm, there's few options. The best experience was in the spa where I got 2 treatments that were e excellent. I did pass on the $60.00 manicure tho. Placing an automatic 15% gratuity was insulting. Lastly, as most cruises, the food is bountiful however what's the purpose of having different dining rooms if you're serving the same menu in each? Where was the variety? Even the 2 additional restaurants you had to pay additional for had pretty much the same menu as the others. Simply unimaginative and a basic 3 1/2 star cruise line. A touch above costa and same as NCL. And don't waste 2 days at sea just to get cheap fuel in Gilbralter ! Read Less
Sail Date August 2019
We chose this cruise because of itinerary and the flight included package. Loved the stops. The ship was great except for food. I am not a fish or seafood eater so I found limited choices for me in the dining room. I am a fussy eater so I ... Read More
We chose this cruise because of itinerary and the flight included package. Loved the stops. The ship was great except for food. I am not a fish or seafood eater so I found limited choices for me in the dining room. I am a fussy eater so I thought just me but after sitting with others in dining room, they too, were disappointed. There were very few kids on this cruise so pools were good but I would guess they could get crowded with little ones at other times. I didn’t see a kids pool. The shows were nothing to crow about. The casino was dead, no competitions etc. I did enjoy the entertainment team. They were great. The game shows were also good. I also find the buffet to be small and again heavy on fish.our room was quiet and clean so no complaints there.enbarksion and disembark both great. Read Less
Sail Date August 2019
This was our eighth cruise with Princess and probably our last ... The Emerald is12 years old, and it shows: the cabins need refurbishing, although the carpets have been replaced recently, the main areas are in better condition and the ... Read More
This was our eighth cruise with Princess and probably our last ... The Emerald is12 years old, and it shows: the cabins need refurbishing, although the carpets have been replaced recently, the main areas are in better condition and the buffet area has been totally updated.. However this ship needs a major overhaul mechanically as it vibrates a lot (confirmed by a crew member). A number of passengers, including my husband and I, found the vibration in our cabin unbearable at times, we tried to relocate but the ship was fully booked, never encountered this before on a cruise ship, maybe a ferry ... The food was pretty good in the dining room and the buffet was very good too although there were no theme nights for Greek food which would have been nice. In general, the entertainment was okay; 2 comedians, one American (excellent) and a young Brit (improved second night). Tried a theatre production, bit lame for us ...not into Trivia or bingo or gambling .... The excursions were very good although expensive,, we do our own thing as much as possible... sadly we were not able to visit Mykonos due to high wind and spent the day at sea in a force 8 gale, really unexpected... All in all loved the cruise, despite not being able to sleep properly for 2 weeks, my advice would be to book with the newer “Royal class” ships like the Regal or the Royal and stay away from the older ones ... Read Less
Sail Date August 2019
We booked this cruise a few weeks before sailing, as we were in need of a de-stress break. The Emerald Princess certainly delivered. We've cruised with Princess before, so we knew what to expect in terms of the ship and its ... Read More
We booked this cruise a few weeks before sailing, as we were in need of a de-stress break. The Emerald Princess certainly delivered. We've cruised with Princess before, so we knew what to expect in terms of the ship and its layout. The Emerald Princess has recently had some updates, with a restyled buffet and top deck areas. The whole ship was beautifully maintained and extremely clean. We booked a balcony cabin; be aware that Riviera deck cabins are fully covered, and as such it was rarely in the sun. This wasn't a great problem, but we'd avoid that deck again, as we like to sunbathe on our balcony which we didn't really do on this cruise. Our cabin steward was excellent, the room was always cleaned to a high standard, and he always seemed to appear when we needed to ask a question, or if we had an armful of plates from the buffet to take to our balcony! Dining across the ship was consistently very good. We did miss the selection in the buffet that you find on the larger Princess ships, but we always found items that we enjoyed. Lines at the burger bar were very short when compared to other ships, even at peak times. Sometimes it puts you off seeing a long line to wait in, there were no long lines on this ship. We also enjoyed the pizza, and snacks from the international cafe were of high quality. Try the Passion fruit Chocolate slice - it was delicious! Food in the main dining room was on the whole excellent, and in the main staff were really warm, friendly and accommodating. One night we had wait staff who were less interested, and this really stood out as all other staff on the ship were amazing, always with a smile, and always ready to help. So two less interested staff out of a huge crew was not a big deal, but noticed. Particular mention to Franco, a Mexican waiter (I think I have his name right), as he was even more smiley, friendly and warm than the others. We were pleased to be say on his table twice. No wait or pagers for main dining room was an added bonus. We tried Curtis Stone one night, the meal was suitably longer, service was attentive, and the food was different in a good way. We were unsure as to whether we would feel it was worth the up charge, but agreed it was well worth a try. Highlight was the pasta, not how we were expecting it at all, but truly delicious - give it a try. Entertainment was very good, we enjoyed three production shows in a week with a high standard of singing and dancing. We also enjoyed the British comedian. We were so pleasantly surprised to see Arny G on board, a lounge pianist and singer we'd enjoyed watching on a previous cruise a couple of years back. It was great to be acquainted with him again, and we enjoyed watching his shows each evening. The piano bar was packed every night as Arny has an amazing singing and playing style, with an infectious personality. He is very generous in involving his audience, encouraging requests and even twisting my arm to join him on stage for a song (or two)! He even showed us round Marseille, somewhere we hadn't visited before. Arny you are an inspiration and now a true friend! Thanks for playing such a big part in making the cruise so memorable. Wonderful ports and weather, you really can't go wrong with a Med cruise on Princess, something for everyone on and off the ship. As relatively regular Princess cruisers, we are usually impressed - but we were still struck by how almost every single staff member we encountered was so eager to provide top service. Consistently high standards of food, service and entertainment across the whole ship. Princess is definitely up a notch from other cruise lines we've tried (Royal Caribbean, Celebrity, P&O), everything seems to be done with more care. Can't wait to repeat on the brand new Sky Princess on the 27th October - we're hooked! Read Less
Sail Date August 2019
The ship was an average ship, Some of the employees needed more training and experience, service was average, food quality was average. Need lots of improvement in food service and quality of service. The front desk employees, either they ... Read More
The ship was an average ship, Some of the employees needed more training and experience, service was average, food quality was average. Need lots of improvement in food service and quality of service. The front desk employees, either they were not knowledgeable or not feeling to assist or they were tired. At least the one who was helping us. Food was average quality, we return our food back in the dining room because it was not cooked and or was not prepared right. Our waiter in dining room was a very nice guy. Fitness center was clean but they were permitting kids in the center, kids were all over on the equipment creating a danger first to them and others. The cruise company leave the responsibility on the parents. Entertainments were not as interesting as it should be at least to our test. Maybe some customers that have not seen other cruise ships was satisfactory. Read Less
Sail Date August 2019
Chose the cruise because the price sounded good and was "inclusive". Was disappointed certain cities and port fees were added to the trip and the way it was presented and the experience we had. Excursions were not what was ... Read More
Chose the cruise because the price sounded good and was "inclusive". Was disappointed certain cities and port fees were added to the trip and the way it was presented and the experience we had. Excursions were not what was expected and not what I thought they would be and the cities were not tourist oriented and only wanted the tourists dollar. Socialism has ruined these countries and it shows it: no park benches to wait for a bus, charge for public bathrooms, bothered by street "vendors" not being chased by police, trash in the streets and next to restaurants, terrible roads in cities, every restaurant charges like they are Michelin operators ( don't even get bread for your meal but are charge if you want some. Also be aware that the charges upon debarcation include VAT taxes in certain cities and also port taxes in some places that appear on your bill. Do not appreciate wanting a daily charge for the internet ( all American Hotels have FREE internet and the hotels in Europe). Did not appreciate no seating in the World Market: go in, get your food, and then look for a seat and then wind up upside to eat with cold food! Being charge extra for the 2 "special restaurants", having the cruise lines saving money on these venues and also when people are on their tours do not eat on the boat so there again, they save money. Putting water bottles in your room with a sign for purchase on them! Sold as a seven day cruise and never told that you could go for another 14 days: poor marketing on the operator. On our flight over could not sit with my wife and coming home, supposedly, my reservation was canceled. Read Less
Sail Date August 2019
This was my family's first cruise on Princess and I have to say we are extremely disappointed. We experienced so many issues, the most important being with poor quality of service. Here is some of what we experienced: - Nights two ... Read More
This was my family's first cruise on Princess and I have to say we are extremely disappointed. We experienced so many issues, the most important being with poor quality of service. Here is some of what we experienced: - Nights two and three we had horrible (and by horrible I mean nonexistent) service at dinner. Our other tables in our large party were literally finishing their entrees and we had yet to receive our appetizers. I still could not tell you who our assistant server was after our 7 night cruise because he was nowhere to be found. On night three no one came to our table for over a half hour. - The toilet in one of our rooms clogged like clockwork every night for the first three nights and instead of apologizing and fixing the problem the plumber essentially accused us of putting something other than toilet paper down the toilet (we didn't). When we would try to call the desk to have someone repair it no one would answer the phone, forcing us to walk to the lobby each time. After the third time the toilet broke, we went back to the desk and I could see one of the women at the desk mocking me as I spoke to her colleague. In front of my face. I work in the hospitality industry and can assure you that while direct and frustrated, I was very polite and calm while interacting with him. Completely uncalled for. Finally the next morning the plumber actually disassembled and repaired the toilet instead of the usual quick-fix from the previous nights. It worked fine after this. - The toilets in the public women's rooms were often filthy and would remain this way for hours. - The currency machines were out of order 80% of the time. The machines to check your account balance were down the last two nights of the cruise, causing insanely long lines at the front desk. When directed to the desk to exchange money, they acted as though guests were a bother. Every crew member we spoke with at the front desk was incredibly unprofessional and far from friendly. - In fact, most staff we interacted with on the cruise were unprofessional, unapologetic, and rude, making it very apparent they do not enjoy their jobs and do not wish to be there. After constant issues, sometimes all you want is a seemingly genuine apology, and we never received that. Not once. - Like I said, the attitude of most staff we encountered was poor to say the least. A couple examples: We watched an employee in the photography studio on the last night of our cruise yell (loudly!) and berate an elderly woman who took a photo of one of her pictures, not realizing this was not allowed. He followed her around the store yelling loudly for everyone to hear, demanding she delete the photo immediately. This was NOT the proper way to handle this situation and everyone around was mortified and embarrassed for her. Another night while shopping in Calypso Cove if you needed assistance from a staff member you would not receive it. Why? The two working were arguing in front of the store. - Want a drink at night? If you are directed to a bar that is supposed to be open until 11pm, prepare to get there only for them to be completely shut down and unable to pour you a drink by 10:30, a half hour before closing time. This happened twice at Adagio. - Spa staff was polite and helpful, until there was a concern with one of the treatments. Their demeanor then completely changed and became curt and defensive. - Disembarkation was chaotic. We did the walk-off option as we had to be off the ship early, and our entire group had to carry our 50+ pound suitcases down over ten flights of stairs because it was impossible to get an elevator. Three of the five elevators were marked 'R' for reserved and the other two were at capacity for over twenty minutes before we opted to take the stairs. Two people in our party who were unable to take the stairs waited over 45 minutes for an elevator. Children, seniors, and everyone in between were lugging their gigantic suitcases down the stairwells. POSITIVES: - Our stateroom, while dated, was always very clean. Our steward Winston was so friendly, always asking about our day with a genuine smile. - The restaurant 'Share' by Curtis Stone was excellent. We loved our food and entire experience here and agree it was definitely worth the up-charge. We wish we came here more than once - The Ports of Call were great. We loved each destination. It should be noted that we did not book any of our excursions through the cruiseline, only outside companies. - Embarkation was smooth, quick, and efficient. As first-time guests on Princess, we are beyond disappointed. After one day of this, we thought 'maybe this is a one-off.' But the continuous issues and unapologetic staff day in and day out made this vacation far from relaxing. We had high hopes and expectations and this cruise did not live up to them. For all of these reasons I would not recommend Princess cruiseline. I have no experience on their other ships but this one specifically was disappointing. I have sailed with three other cruiselines and have never experienced such poor service. My family spent a ton of money for what should have been the trip of a lifetime and while the ports were fabulous (again, excursions not booked through Princess) our time on the ship was stressful, agitating, and honestly shocking. Read Less
Sail Date July 2019
Went on this cruise for my friends 50th Birthday. The whole cruise was amazing onboad the crew were great they could not do enough for me. They made my experience priceless. The on shore excursions are a must and I pre booked before ... Read More
Went on this cruise for my friends 50th Birthday. The whole cruise was amazing onboad the crew were great they could not do enough for me. They made my experience priceless. The on shore excursions are a must and I pre booked before leaving so I did not have to line up to book and took my time researching them. All the places we visited were amazing to see and plenty to do. You don't have to go a shore if you don't want to but would be mad if you didn't. The bar and wait staff in the casino were a lot of fun and I liked how they remembered your name and your drink. Also top deck and pool side were great too. The daily activities were fun and a great way to meet new people. Entertainment by the cruise entertainment people were quite funny and enjoyable. All in all had the best time ever. Thank you Princess Cruises Read Less
Sail Date July 2019
It seamed like an ideal way to relax after a busy work schedule and as a way to see other parts of Europe in transit to Turkey. It is a matter of choice how busy one can be on a cruise and this one did not disappoint. The sea days provided ... Read More
It seamed like an ideal way to relax after a busy work schedule and as a way to see other parts of Europe in transit to Turkey. It is a matter of choice how busy one can be on a cruise and this one did not disappoint. The sea days provided the necessary relaxation to reboot the energy for the day excursions and in preparation for the long hikes ahead. A taste of three different cultures during the shore excursions provided the enrichment and entertainment that I enjoyed. Gibraltar provided the English/Spanish history. At Marseilles, although it was disappointing that our first option was not available due to the bicycle race Avignon provided another historical visit and a glimpse at the countryside. Genoa and Livorno both gave us the opportunity to see the countryside and observe the enormous engineering feats that the Italians have accomplished with roads through hills with tunnels and viaducts. The picturesque beaches were a treat. Leaving the ship in Rome was inevitable but a place previously visited. The excursions are as described in the brochures and efficiently organised at each port along with the apparent seamless process for embarkation and disembarkation. The activities provided were a huge range and everyone should have found plenty of a high quality to meet their needs. Emerald Princess is a great ship. Read Less
Sail Date July 2019
We chose this cruise as we had a large party and it was basically the one that suited all. That said there was some thought that there may have been better cruise available - that was proved incorrect as we all loved it. The ... Read More
We chose this cruise as we had a large party and it was basically the one that suited all. That said there was some thought that there may have been better cruise available - that was proved incorrect as we all loved it. The embarkation process was seamless and very fast. Baggage assistants on the wharf helped the process and our luggage was in our room when we opened the door. The condition of the ship at present is very good with no real sign anywhere of wear and tear. Common areas are very nice and well maintained. The stateroom was above our exceptions in size and condition. The itinerary from Barcelona to Athens was very impressive and some notable surprises for us in Gibraltar and Kotor. We all agreed that what we saw of Marseilles made it our least favourite port. Stateroom steward was perfect....there when you needed him otherwise rarely saw him. he kept the room spotless. Meals were spot-on. Be aware that if you are doing a 14 or 21 day Med cruise that your menu will basically repeat every 7 days. Shore tours were very good and ran smoothly. Read Less
Sail Date June 2019
On the whole this was a fantastic cruise. Gibraltar, Marseille, Genova, and even Pisa (once you manage to leave the port of Livorno) were all fantastic. I can highly recommend the itinerary. Buffet areas were busy but we always managed ... Read More
On the whole this was a fantastic cruise. Gibraltar, Marseille, Genova, and even Pisa (once you manage to leave the port of Livorno) were all fantastic. I can highly recommend the itinerary. Buffet areas were busy but we always managed to find a table for the four of us. Food was good, generally no complaints, although they were running out of basics like honey and muesli by day 5 and the watermelon were past their ‘use by date’ by then. Waiting staff were great, all of them although I could hear a rather heated work discussion from the ‘kitchen’ area which was a bit awkward. We embarked straight after our flight in Barcelona at 2 p.m. planning to head out to the city afterwards. This plan fell through because we were told we had to attend the safety demonstration at 5 p.m. with all the usual threats about not attending. They didn’t tell us there would be a second safety demo at night, which would have suited our plans much better. So we missed out on Barcelona. Gibraltar was perfect as a cruise port. The town entrance is a 15 minute walk from the pier. Another 15 minutes walk to the cable car. Took a shared taxi (as advertised everywhere on bill boards everywhere for 35 euros) up the mountain due to long cues for the cable car. The driver/guide was fine but spoke in as few words as possible. The monkeys/apes/macaques/whatever they are were present. The caves worth a short visit and the view stunning. Sailing away from Gibraltar is a sight worth seeing. I did not expect much from Marseille but the city proved us wrong. Finding your way through typical French streets leading to the steps all the way up the steps to the Notre Dame de la Garde Cathedral was one of the highlights of the cruise for us. Took a City bus tour in Genova, but you can see the same sights by foot if just head out from the cruise terminal to the aquarium and then enter the inner city. You can enter the city straight from the terminal but the area looked a bit ‘rough’ at first sight. I could be wrong. I loved walking through the narrow streets and alleys of Genova and the aquarium is one of the best I’ve seen with an impressive dolphin tank. Make sure to take a picture from the ship of the city just before sunset. The light is stunning. Now onto Livorno. The shabby port of Livorno left us with a very sour taste and we will avoid this port in the future. Why? Because you have to pay to get off the ship. Even though the town centre is less than a mile away, passengers still have to pay five euros per person for a shuttle bus. I get it, the harbor area doesn't lend itself to pedestrians, but at least offer the shuttle service for free (like in Marseille and many other ports). It's a matter of principle. But what really ruined this day for us is how we and others were treated by the shuttle staff: -As is my custom on almost any cruise destination, I like to start the day with a morning run through town as soon as the ship is docked. It's a great way to get a feel of the town while the wife and kids are still asleep. At least that was the plan till a local member of staff rudely blocked my exit from the terminal: you cannot exit the terminal by yourself, you have to pay for a shuttle. So far for my morning run. -Due to a small miscommunication both my wife and I ended up buying those shuttle tickets for the family.Totally our fault and we spotted the mistake immediately. But guess what, the shuttle service flatly refused to reimburse the two surplus tickets. We were the ONLY passengers in the terminal, the tickets were bought less than a minute ago form the same employee, so it was obvious we did not use the tickets. But nope, they flatly refused to take the tickets back. -We rented an extravagantly overpriced car from Avis. There were 3 ships in town, so yeah, I get it, the price goes up. But at least clean the diesel fuel spill that covered most of the rear passenger door and booth. Driving is fine if you are used to Southern European roads or confident enough behind the wheel. -Pisa was fine. The tower is there. It leans. We took the same cliché pictures as every other tourist and went back to the port, returned the rental car, and waited, waited, waited, 10, 20 30, 40+ minutes for the paid shuttle to arrive. In the sun. At least five other shuttles passed us by, just not the very specific one for our ship. Our ship which was just a stones throw away.. -Oh and a fellow shuttle passenger got shouted at for not presenting his ticket on the spot. I'll end my rant here. We had six fantastic days during this cruise. Just not in Livorno. If you buy an official tour then you will probably be just fine. But if you like to do your own thing like us, then you know now what to expect. Read Less
Sail Date June 2019
We have travelled on Princess before and hold Elite status so are very familiar with the standard of service etc. Although it has been 8 years since we last cruised with Princess partly circumstances and partly better ports and itineraries ... Read More
We have travelled on Princess before and hold Elite status so are very familiar with the standard of service etc. Although it has been 8 years since we last cruised with Princess partly circumstances and partly better ports and itineraries from other cruise lines. Their overall standard has certainly slipped in this time I have seen reviews from other cruisers with an opinion very similar to some of our . The ridiculous charging for bus transfers to get you from the port if you hadn't booked one of their excursions. EXCURSIONS were well over priced More so than in the past. Internet was very highly over priced and ate up your package very quickly as they were slow in loading, however we did discover that some PC were always being occupied because they were fast operating ENTERTAINMENT was certainly not up to a high standard on a 14 day cruise to have the same entertainers performing the same acts or songs repeated in the same order was very disappointing they need to take a look at what the opposition cruiselines are doing give me Royal Caribbean Cruiseline entertainment any day it is far superior. Princess nedd to be changing entertainers not using the same ones throughout a 14 day and 21 day cruise. The Sounds band was excellent, but too loud especially in open areas. FOOD The buffet with the idea of having cutlery on the tables and the food had a great variety I wish I could say the same about the main dinning rooms who had a repeated menu every seven days. Part of enjoying a cruising is the main dinning rooms variety and the Captains Welcome and farewell dinners of which have gone it is just like a normal night no lobster tails just a normal menu with the Bomb Alaska offered as a dessert is the only thing still offered on the last night. We shared a table by accident with an American couple accident several times and they had been on a long cruise on the same ship in February and said there was none of this repeat entertainment and menu every 7 days they were discussed. If it was a cruise over 18 - 21 days I would expect the menu to repeat. FORMAL NIGHTS We got information with our cruise papers there would be 3 formal nights on a 14 night cruise but when we got on board we discovered there were 4 formal night which is ridiculous considering cruising is now taking the more casual approach to what it use to do years ago. It appears they are cutting costs and not keeping up what use to be their good standard which is a shame as it doesn't exactly give first time cruisers a good impression and does leave you thinking what will my next cruise with them be like or do we have to do a short 7 day cruise which we don't like to avoid repeats Read Less
Sail Date June 2019
We wanted to see some of Europe and this looked to be a great way to see a lot of the places we wanted to see and cruising is one of the best ways to holiday. unpack once and let them take you to the places you want to see. The ship ... Read More
We wanted to see some of Europe and this looked to be a great way to see a lot of the places we wanted to see and cruising is one of the best ways to holiday. unpack once and let them take you to the places you want to see. The ship is very welcoming lots to do well set out very clean. Was impressed with the food on board especially the dining room, all food groups were catered with. service on board was exceptional couldn't fault it. Activities on board were ok some needed to go on longer as passengers were enjoying themselves, and some games, etc just stopped. some activities were only available on port days but we were off on shore would have liked some of these to be done later or on sea days. the Ports were very interesting and different we did x2 tours with Princess a bit more than we wanted to spend but very happy with the experience. Overall it was a rewarding experience and one I would recommend to anyone Read Less
Sail Date May 2019
My husband and I were celebrating our 10-year wedding anniversary and wanted to explore Italy and Greece. I loved the itinerary Princess Emerald had to offer which covered a lot of the places we wanted to see...and more. The ship was very ... Read More
My husband and I were celebrating our 10-year wedding anniversary and wanted to explore Italy and Greece. I loved the itinerary Princess Emerald had to offer which covered a lot of the places we wanted to see...and more. The ship was very nice and had a lot more amenities that I wanted such as the "adult only" pool areas as well as the sanctuary pool/areas. Our cabin, while an inside one, was more than we expected too. Surprisingly, it had enough space not to feel cramped up and storage for our things. Our stateroom service was exceptional too! Everyday she made sure we were comfortable and happy with our accommodations. Our dinning experiences were great too. We had anytime dinning so we got to enjoy the different rooms and waiters; all the Major Ds were good too. We tried two of their restaurants: Crown Grill and Share - they are a must do! Food and service was phenomenal at each. Entertainment and activities were good too...it was nice that they balance it out (not a 24/hr party nor a lack of one). The ports and excursions were nice and many of our guides were good. We enjoyed those trips and it was well organized. Overall we had a great time, met a lot of interesting people from all over the world, and it was the vacation we were hoping for. We enjoyed everything Princess had to offer and how it provided an amazing experience for us; that we literally cried when we stepped off the ship for the last time. Looking forward to planning the next adventure. Read Less
Sail Date May 2019
We choose this cruise as it had only 3 sea days and 18 ports so it was all about small group tours to maximize the locations. We are experienced cruises and decide in advance if it is a cruise to relax and use the ship board activities, ... Read More
We choose this cruise as it had only 3 sea days and 18 ports so it was all about small group tours to maximize the locations. We are experienced cruises and decide in advance if it is a cruise to relax and use the ship board activities, for the ports, or a mixture, hence we did not use and on board activities. We were a little disappointed that there was no cards on board on the sea days "bridge" but in the end we bought cards and organised it ourselves so still managed to play. We used two ship excursions but only for transport in Florence. The anytime dinning was horrid, bad service, cold food, so after the first 7 days we changed to fixed early dinning and the experience went from horrid to excellent, so we will think a lot before choosing anytime again. We had a week in Spain which was great and this also enabled us to be on the spot for our embarkation so boarding was easy. Our cabin D320 was a mini-suite and was in a good position so I would recommend it. In summary, we had a great cruise with many lovely ports and nice entertainment at night. Read Less
Sail Date September 2015
First time on Princess and I was very impressed. Food, service and entertainment were all top notch. The best part of this cruise was the itinerary. We left from Barcelona and the first stop was Marsaille and Aix-en-Provence in France. ... Read More
First time on Princess and I was very impressed. Food, service and entertainment were all top notch. The best part of this cruise was the itinerary. We left from Barcelona and the first stop was Marsaille and Aix-en-Provence in France. Beautiful area and I got to practice a liitle French! Next stops was Florence/Pisa. All buildings in Pisa were gorgeous besides just the tower. Cathedral in Florence took my breath away. In Rome we saw the Trevi fountain (still under renovation), Sistine chapel which is awe inspiring, Vatican Museum, St Peter's Basilica (HUGE) and the Collisieum. We didn't do an excursion in Kotor, Montenegro but we enjoyed walking the cobblestone streets and looking around. Beautiful little town with mountains everywhere. Pleasant surprise because I didn't know what to expect. Highlight for me was Athens and Santorini. Seeing the Acropolis and Parthenon was a dream come true and Santorini was just or more beautiful than I hoped it would be. Turkey was also another pleasant surprise. Our excursion in Rhodes was cancelled but we were able to book another one easily and the tickets were delivered before we woke up. Only downside was that we couldn't go to Crete due to Hazardous weather conditions so the port was closed at Midnight and we didn't leave until that morning. We had gotten up early for the expected excursion but spent the remainder of the morning relaxing on deck. Safety first! The final excursion was in Amalfi and Pompeii. I couldn't believe how well preserved and big the city was (162+ acres). All excursions were booked through Princess and they were wonderful. Only recommendation is possibly giving us more time to browse, shop and take pictures. The activities that I enjoyed on the ship were the Comedy and production shows. The martini demo was great and the singer in the Crooners Bar was entertaining and interacts with the audience. Had fun dancing in the nightclub and much more. Embarkation and disembarkation went very smoothly as well as the the distribution and disembarking of shore excursion groups. I highly recommend this cruise. Truly trip of a lifetime and best vacation ever! FYI: Excursions that I took involved A LOT of walking so plan excursions accordingly. Read Less
Sail Date September 2015
This was my 7th cruise with Princess, my 2nd on the Emerald. Sailed on it 2 years ago, and there is a noticeable decline in many areas. Entertainment is the biggest change - the old Vista lounge (now Club Fusion) used to offer a second ... Read More
This was my 7th cruise with Princess, my 2nd on the Emerald. Sailed on it 2 years ago, and there is a noticeable decline in many areas. Entertainment is the biggest change - the old Vista lounge (now Club Fusion) used to offer a second evening entertainment venue. It sits empty 95% of the time now, its used for the Captain's Circle events. I would expect they'll convert it into another pay restaurant or something to take your money when refitted. The few dance shows at the Princess Theater are the same ones I saw 2 years ago, You'll only see the dancers and shows a few times. The entertainment has really gone downhill, they hire lousy comedians and unknown singers now. Not sure if this is a trend on all Princess ships, but its definitely disappointing. There was one group, the Mosaic Trio that I enjoyed. The crew put on trivia shows and the like to entertain you, rather than hire entertainers. Food - every breakfast in the Horizon court is the same and disappointing. Service is hit and miss there. Coffee is terrible. They even have plastic fruit on display there now! Fruit selection is not as good as before. A lot of dinner items they serve in the Horizon court are things people would never want and just sit there untouched. Dining Room main courses were generally good, but the waiters there are a far cry from what they used to have. Most can hardly speak English, ours always abruptly shoved our menus into our faces when we greeted fellow diners. They used to remember your preferences & name. They put no effort into that now. Don't expect a good cup of coffee in the dining room, its now the same crap they serve in the buffet. You have to buy a $30 (+15%) coffee card now to get a decent cup of coffee. ANY kind of coffee or tea in the International Cafe must be had with this card. Picking your pockets. A lot of little things that made the dining room feel like a classy restaurant have disappeared - the service, poor coffee, cheap quality ice cream, even the baked Alaska is terrible. Touted pasta dishes were dried out and lacked flavor. Ship - expect to find elevator buttons that don't work. Exterior windows used to be washed regularly - they never were for the entire cruise - salt stained windows from the dining rooms/buffet detract from the experience. Ship shudders like an unbalanced washing machine when docking, wakes you up at night. Embarking and disembarking were fine. Internet - the worst I've ever seen on any ship. Passengers were livid about the snail speed and it locking up all the time, tech support unavailable (I asked purser's desk) as passengers struggled to print boarding passes. As a platinum member I got 250 free minutes that were pretty well useless to me as my ipad just kept freezing. Technology on the ship not able to keep up with the bandwidth demand of increasingly tech dependent passengers. No weather information on the ship channel. Shore Excursions- Prices have gone from ridiculous to obscene. You can go ashore and hire a taxi and literally save over $200 on some excursions (for two adults) compared to ship excursion costs. No wonder they never sell out anymore. Ports were generally good - esp Malta, Genoa, and Kushadasi. To summarize, Princess has been going downhill for some time and it was the first time my wife was really disappointed with them. She has been sailing with them since 1980 and used to love Princess. Carnival Corp is not maintaining the quality level of the Princess line where it should be. If costs are rising they should consider raising the cruise fare, instead of cutting the things people look forward to (esp. food, entertainment) and add new charges. If I want a cheap low quality experience there is Carnival lines. I expected a better experience with Princess and they missed the mark. I wonder if they are ruining Cunard....... Read Less
Sail Date August 2015
We spent 28 nights on Emerald Princess August/Sept and had a fantastic trip as did many others we befriended on the cruise. The ship and crew were absolutely fantastic and most were happy to have a chat and some even gave us advice re how ... Read More
We spent 28 nights on Emerald Princess August/Sept and had a fantastic trip as did many others we befriended on the cruise. The ship and crew were absolutely fantastic and most were happy to have a chat and some even gave us advice re how to get around in ports we were doing on our own. The ship is lovely and we can't understand why it is being refurbished soon other than to modernize some areas. We found all areas clean and tidy at all times. We ate most of our meals in horizon court as we did not want to be spending a couple of hours in the dining room and prefer to have sun and fun. (We also get over listening to people bragging about how many cruises they have been on etc, etc you would think it is a competition). The food was tasty and the variety at every meal extensive. Others also expressed the same thing. I do not know what some people expect...we often ate at the back of the ship to enjoy the view. We never found any area crowded.the meals we had in the formal dining room were of a high standard and everyone was friendly and worked hard to please people around us. We and others noticed a minority of cruisers who just don't know how to enjoy themselves and pick everything . Honestly do they have a slave at home?, the way they act and complain you would think so. I heard one person whinge to others that their cabin steward did not put fresh ice in their fridge. Boohoo. All they had to do was make one call and it would have been delivered OR they could get some from an ice machine. We loved the international cafe and every dessert on the ship was the best and tastiest we have had. Before we left we thought we would avoid pastries/desserts etc so we would not put too much weight on and decided most cakes etc look good but taste the same....well we broke our rule as every mouthfull was devine and by the amount of people constantly lined up for the treats they obviously thought the same. The only thing I do slightly agree with is some of the evenings were light on entertainment however we were on 28 days..and to be honest with our extensive port tours etc were too tired to stay up late but I do understand some people go for the nightlife. Korey Simon was on the last week of our cruise and was brilliant. So much fun we did stay up late and regretted it the next day... lol. I also want to comment re the formal nights. There were 8 during our month on board and we only attended 3. Live and let live. Not everyone wants to get tizzed up and attend. Once again it seemed like a competition between the women as to how OTT they could be. Not everyone's scene. so if you want to get dressed up fine but don't be rude about those who don't want to. Everyone's holiday is exactly that, Their experience not yours. Congratulations to all at Princess and we would not hesitate to recommend people to cruise with you. We will be back. Every minute of every day is up to you to make the most of it. life is too short. We thought all the trivia sessions were fun with David from the cruise directors staff and Cassie etc Read Less
Sail Date August 2015
I have been on many Caribbean cruises, but this was my first European cruise. I was very hesitant, thinking language was going to be a problem. No problem at all. Everyone spoke English or was able to get their point across from dealing ... Read More
I have been on many Caribbean cruises, but this was my first European cruise. I was very hesitant, thinking language was going to be a problem. No problem at all. Everyone spoke English or was able to get their point across from dealing with tourists. We embarked at Barcelona, where we spent two extra days before the cruise. What a fantastic city. So much to do. I highly recommend it and want to go back. We stayed at the Alma Hotel and they treated us like absolute royalty, and we're just T-shirt wearing midwesterners. Boarding was very quick. Our boarding time was 2pm, but of course, we went at noon and got right on with no problem. We were in room C-108 with a balcony. It was perfect and our room attendant Jirasin was great. We were on the Ruby Princess twice in the past, and this ship is an exact replica so we knew our way around well. Marseilles. France was a pretty little sea town. We were there on a Sunday, so not as much open. We walked around their market area. You had to take a bus $16.00US each, to get to the town from the ship. Monday was Florence and Pisa. We did a walking tour where they just dropped you off and we explored each place ourselves. This was fine. Again, some of the main sights in Florence are closed on Monday, so I would like to go back and spend more days there to really see all the art, etc. On to Rome to see the Vatican and the Colliseum. Definitely pay for the full tour with Guide for this day. The crowds were unbelievable. If we were not able to bypass the lines for tickets, we would still be there! The Vatican really rushes you through the Sistene Chapel, but our guide was great on gathering us up and explaining things before we were rushed through. We had a great BIG meal at the "MoMo" Restaurant in Rome which was included in the tour price. Flowing wine, water, and lots of food and dessert were included. The Colleseum was great too, and again we were able to bypass the LONG lines to get in with our prepaid tour. We spent a day at sea and had no problem at any time finding chairs for sunbathing. Love the movies under the stars. Makes sitting in the hot sun much more bearable. The waiters didn't hound us as much as they do on RCL. Our next stop was Kotor, Montenegro. Now I had never even heard of this place and we were all hesitant about even going ashore. Wrong. This stop is so beautiful. Cruising into the fiord setting was the most beautiful port, and we have seen plenty. This place is so quaint and beautiful! And cheap. We had Large beers for 1.20 Euros each. The shops handle more hand-crafted beautiful items, at very reasonable prices, instead of the usual touristy stuff. The town is a bunch of narrow twisting little streets that were so cool to explore. Make sure you grab a map at the town welcome area. About the ship, our meals were all very good. Princess still beats out RCL when it comes to the food. here was only one night that the selections were iffy. For the first time, we ate at a Specialty Restaurant, the Crown Grill. Our kids bought this as an Anniversary Gift for us. OMG, I ordered lobster and the rest ordered steak and lobster. I got 6, yes 6 lobster tails. And the guys who ordered steak and lobster each got three also. We were so full we could not eat the fantastic desserts they were offering. I was disappointed that the running machines didn't open until 8am. Runners are usually earlier risers. By 8 we have run, cleaned up, and eaten breakfast! I could use the Ellipticals, but not the treadmills. Weird. I'm guessing whoever roomed beneath the treadmills complained of too much noise?... We didn't get the drink packages since we were off the ship so much. We didn't do the Entertainment shows either, except for the welcome party. Read Less
Sail Date July 2015
This was a disappointing cruise for us because of the air venting in this cabin. We choose Princess because of the non-smoking policy onboard and instead of cigarette smoke, we had to endure the smell of cooking meat every morning at 3:45 ... Read More
This was a disappointing cruise for us because of the air venting in this cabin. We choose Princess because of the non-smoking policy onboard and instead of cigarette smoke, we had to endure the smell of cooking meat every morning at 3:45 am! The ship itself is well maintained, and we did not think the comments of her needing to be refurbished were justified. Our waiters and room steward were excellent. The staff were friendly and polite. The dinners were not quite as gourmet or creative as our 2011 Emerald Princess cruise, but definitely very good. The entertainment was passable, but not as creative or polished as the entertainment on the Royal Princess in October 2014. A Med cruise is pretty intense if you've signed up for excursions. As most of the attractions are more than an hour from port, most mornings start at 7:30 and last ten hours. Nightlife tends to be cut short anyway but there just wasn't much of a party vibe for us. I liked the Royal Princess much better for the entertainment staff and cruise director, so that may have affected things too. The ports: Barcelona- We stayed two nights pre cruise and really enjoyed ourselves. Stayed at Hotel Emelia and loved it. Marseille- We did the Luberon and Aix excursion. People who didn't have a tour paid $16 each just to get to Marseille. Our cruise guide Sophia told us nothing about the towns. She basically just sat there and talked to the bus driver. It would have been nice to have some benefits of a "tour". Towns were interesting and we found good places to explore and taste the local food. Livorno- We did Cinque Terre and realized what we had missed in the previous tour. Our guide Lorena never stopped talking on the bus ride and was so charming and informative. In LaSpezia we picked up our walking guide who was also excellent. It was a whirlwind day with coach rides, boat rides, walking tours and a train ride. Very jam packed day and crowded with thousands of tourists but worth it. Rome-did the private train coach which lets you off a good 15 minute walk from The Vatican store. You meet there and walk together back to the train coach at the end of the day. They encourage you to buy the Greenline one day hop on bus tickets from them. Save your money. Green line hop on bus is terrible. Buy a different bus line and buy tickets for attractions ahead of time, at least in the summer. Rome is great city to explore but a guided tour might be a better option if it's your first time. Kotor- We waited until we no longer needed a ticket to board the tender and had plenty of time to explore this interesting old town on our own. The Astoria has an upscale place inside or outside for a drink and a lunch. Lots of people-watching opportunities. Athens- Since we were flying to Paris on disembarkation, we did the disembarkation tour which included a running commentary in the coach from our well spoken and intelligent guide, Gabriella. She guided us up the Acropolis with prepaid tickets to the Parthenon included. Excellent tour and well worth it to be dropped off at the airport at the end. Well it was a lovely ship with above average customer service, but somehow the cruise seemed to lack an excitement or sense of joy that other cruises have had. Perhaps it was our unfortunate choice of cabin that impacted our enjoyment, or the amazing experience we had on the same ship in 2011 that couldn't be met. We did cross off a few more places from our bucket list, but all in all our experience on the ship could best be described as lacklustre. Princess has every opportunity to improve this by upping the quality of the entertainment (use some of Carnival's singers and comedians), inject some fun or surprise into the cruise, improve some of the waiting times for excursions with entertainment or at least some staff that know how to make waiting fun. We tried our best but there is only so much you can do on your own. Hope this helps! Read Less
Sail Date July 2015
Just returned on Monday, nice vacation. We added a few extra days in Barcelona before boarding the ship and extra days in Rome. Well worth it and allowed us to see Barcelona and Rome. Dining - I'm a vegetarian and didn't have ... Read More
Just returned on Monday, nice vacation. We added a few extra days in Barcelona before boarding the ship and extra days in Rome. Well worth it and allowed us to see Barcelona and Rome. Dining - I'm a vegetarian and didn't have any issues with finding something to eat. I've only been on one other cruise but with Royal Car. There were two differences I noticed: On RC we did not have a per person fee for our formal dining nights and the open buffets were pretty small as compared to our RC cruise. Princess charged us $25/per person for our formal nights where RC had no charge. This may have changed on RC, but as of three years ago there was not a charge. Laundry- If you are planning to do laundry, bring US quarters. Washer and dryer are each $2.00. There were four of us and I did three loads of laundry. The line to get quarters was insane, I spent 1 hour waiting to get quarters as I didn't expect to spend US dollar in Europe :) I must have been like the other people on the boat, as I was told by another passenger that they ran out of US currency. Stewards/Crew - Very nice and accommodating. Our steward, Jose (14 deck / room 309) was great. We had two of our kids with us (16/19) in a different room. Some days when I knocked on their door to wake them up for a early morning excursion, they didn't answer, Jose would let me in :) Lines at front desk - Not so great, never another staff but once you made it to the front of the line, they were very helpful. Rooms - We were on the deck 14 Rooms 307 and 309, close enough to the elevators and stairwells. We had an adult pool on 14 which was nice. It was also nice not to have to take the elevator to the main deck on 15 where all the pools and buffet, pizza, etc...were located. It was a short walk up the steps. Excursions - We took two excursions through Princess. I would not recommend either; Milan for a day (horrible) we were basically driven to Milan and given 30 minutes of a tour and then dropped off to meet in 3 hours. I would highly recommend private tours for all shore excursions. My travel agent booked everything through ShoreTrips. The cost is the same and well worth it. Gratuity - Plan on $11.50/per day per person. We were surprised at the $300 add at the end of the week. Pools / Seating - Lots and lots and never had an issue with finding somewhere to sit. Read Less
Sail Date June 2015
Emerald Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.5 3.8
Entertainment 4.0 3.5
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.0 4.2
Value For Money 4.5 3.8
Rates 4.0 4.0

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