8 Barcelona Cruises for the Disabled Cruise Reviews

Previously sailed on the Epic twice, this was the third time but never again. The standard of the Haven facilities have seriously deteriorated, whilst the cabins areof a very high standard, the facilities and added luxury have ... Read More
Previously sailed on the Epic twice, this was the third time but never again. The standard of the Haven facilities have seriously deteriorated, whilst the cabins areof a very high standard, the facilities and added luxury have demised. On previous sailings the Haven had certain parts of the ship that accommodated smokers One being in the posh bar where you could have a relaxing drink and a cigarette the other being on the top deck. When we went to the posh bar we where told that this facility had been stopped and you were not allowed to smoke in either areas. We actually booked this cruise because it had smoking facilities and would not have Paid £6000+ to be told that if we wanted to smoke we had to leave the Haven and go Into the main part of the ship to smoke. The main part of the ship had two smoking areas One on deck 15 and one in the 02 bar. On asking why the facility had been stopped In the Haven areas none of the management could give as to why. So we advise any one who enjoyed a cigarette on their cruise do not go to the expense of booking the Haven save £3000 and go in the normal part of the ship NCL NEED TO STATE THAT ON THE EPIC HAVEN THERE ARE NO SMOKING IN THE HAVEN The food in the Haven was very mundane, the same menu every night so we went to the other restaurants on board. The night we had steak in the Haven restaurant my husband couldn’t eat his on complaining he was told it must have been the supplier and did offer an additional meal We only ate once for breakfast, because most mornings the breakfast was only served Until 9am, we like to stay out at night on holiday and think breakfast should be offered until 10am at least, again in the main part of the ship you could have breakfast till 11.30 So once again your better off not booking the expensive Haven. Read Less
Sail Date September 2019
This was my 6th cruise, very first with MSC. I have cruised with Carnival and Celebrity. This ship was so disorganized. Every person you asked had a different answer. The rooms were not cleaned well. The food was TERRIBLE. Not fresh. ... Read More
This was my 6th cruise, very first with MSC. I have cruised with Carnival and Celebrity. This ship was so disorganized. Every person you asked had a different answer. The rooms were not cleaned well. The food was TERRIBLE. Not fresh. They sent up wrong breakfasts and one day, no breakfast at all. 3/4 of the staff were rude. The dining room was awful. The first night our table of 4, we each ordered something different, and all 4 dinners were terrible. Never again on this cruise line. I required a wheelchair accessible room. The accessibility was awful. There were no automatic doors. I could not enter or leave our cabin without help. In the cabin, the phone was located across the room, not next to the bed. There was very little help to get me up and down the ramps to get on and off the ship for excursions. There were no onboard activities. Very poor. Read Less
Sail Date April 2019
The disappointment started with the embarkation. The process did not go smoothly at all. I have an injured left leg and should not walk for far lengths. The airport provided a wheelchair and the cruiseline said they would provide a ... Read More
The disappointment started with the embarkation. The process did not go smoothly at all. I have an injured left leg and should not walk for far lengths. The airport provided a wheelchair and the cruiseline said they would provide a wheelchair as well. When I got there, there was not chair for me. The women say my orthotic boot and gave me Priority Boarding. The issue it, there was absolutely no crown control. There was ONE line for priority boarding which included both handicap and VIP guests. All the guests, not jus the VIP guests packed all of the lines, and people were even pushing me to get on the boat. I left and told them that I can not get in line and I was told that cannot control what their guests do!!! Get ready to be RUN OVER by wild Europeans on the Fantasia. Do not purchase their excursions. They say that people speak English but in reality, the accents are so thick that you will no understand them anyways. Deborah in Rome spoke very poor English and during the whole tour in Rome the microphones did not work at all. We could never hear her. We took 3 excursions- Rome, Pisa, and Monaco. In all 3, you have very limited time to actually STOP and enjoy a site, or take a picture, or enter a small shoppe. They are so concerned with you being back by 3pm, even if the boat doesnt leave until 5:30pm!!! Its better to take a taxi or do a local tour. MSC excursions are not worth it. Also, only ONE local destination offered free shuttle buses into the city center, I think it was La Spezia, but should be all cities. With dinning, they are far too strict. You have to be seated by 7pm and if you are not you can loose your place in dinning and have to eat at the buffet. The buffet is NOT wheelchair friendly. I was only using a wheelchair temporarily, not permanently, but still, no staff offered to help me. The cruise itself is not very wheelchair friendly, which made me feel very bad for people who are actually permanently disabled. For example, there is no wheelchair only elevators. There were actually not enough elevators. There are also no automatic doors throughout the entire ship so you have to rely on other people to help you through the doors. Also, the counters in the dinning room are far too high for anyone in a wheelchair to take a plate, see the food, and serve themselves. My husband had to help me every day, because the staff never assisted. Once, a kind waitor assisted me when he saw me limping with coffee. Definitely the worst part of our trip and what ruined our whole trip was when our cabin was flooded with water when a pipe burst at 2am. I woke up to water in our room in the middle of the night and had a panic attack. They later told us that we were LUCKY they had an extra room available for us to sleep in that night. They even wanted us to go back to the soiled room the next day. Our items were soiled with dirty pipe water and many of our items were not cleaned for when we were scheduled to disembark 2 days later. They refused to return our money for the price of our cabin for those 2 nights and refused to provide any compensation for our shoes or even let me fill our a complaint form. We have been trying to contact customer service for the pipe even specifcially but no one has returned our contacts. All in all, this cruise line is NOT wheelchair friendly, has no automatic doors or dinning assitance, and did not own up to their responsiblity for our cabin and items. Read Less
Sail Date August 2018
We chose this cruise because it was included in our Wyndham timeshare package. Boarding the ship started one hour late, which created a line of passengers snaking for 3 blocks in the searing sun with no bathrooms. During the check-in ... Read More
We chose this cruise because it was included in our Wyndham timeshare package. Boarding the ship started one hour late, which created a line of passengers snaking for 3 blocks in the searing sun with no bathrooms. During the check-in process no one could explain our "priority embarkation / disembarkation" benefit as listed on our ticket. Upon arriving on the boat, our VIP reservation was not recognized because we had an internal cabin. After a long wait with the concierge and showing VIP on our tickets, they reluctantly gave us our strawberries, wine, VIP recognition. We wanted to enjoy the various hot tub spas available on deck 15, but to our dismay they were all quite cold with cold bubbles. We also quickly learned that the cruise was catered to 2 groups: a younger crowd only on board to drink and gamble, and an older crowd on an extended vacation from Florida to Europe. The shore excursions were an absolute fiasco. Gathering for disembarkation was completely disorganized, not ADA compliant, 100% of the time late to disembark. One tour was scheduled to leave at 0800, and we did not leave the ship until 1030. This late departure was caused by the crew not launching enough ferry boats to shore. The shore excursion descriptions did not mention the lack of wheelchair access, disabled access, and walking over uneven or severely inclined terrain. There were several excursions, namely Pompeii and Rome where the elderly on the tour were physically unable to complete the tour. One every tour, there were at least 2 patrons that needed significant assistance getting into the bus. One one tour, an elderly lady fell out of the buss because she could not step safely from the last step to the pavement, leaving the bus. At every turn, it seemed like the crew had no idea what they were doing. There were voices of panic on the walkie talkies almost constantly. The musical Priscilla of the Desert, was not appropriate for the audience on the cruise. About 30 minutes into the performance, about 2/3 of the crowd walked out. If I would have known that it was a gay pride performance, I would have never attended. The constant announcements morning and night from both the captain and the "Cruise Director" were intrusive and exceedingly loud. They also offered not useful information during their announcements. The elevator wait time was, on average, 25 minutes throughout the cruise (yes, I timed it; I'm an industrial engineer). Wait times were even worse on days where there was disembarkation. Many times you had to get on an elevator going the wrong direction just to get to the desired deck eventually. "Haven" members abused the "priority" service on the elevators, reducing capacity through poor utilization. Contributing to the capacity issue was the fact that only 2 of 4 elevators showed movement at any given time. The floor and movement of the elevators were displayed atop of each elevator door. Read Less
Sail Date April 2018
Hi the bedrooms are so cramped ! my ankles where hanging over the edge ! you couldn't pass each other in the bedroom ! There was a smell on deck 8 near the lifts ! not good! The entertainment in the bar was terrible! could not ... Read More
Hi the bedrooms are so cramped ! my ankles where hanging over the edge ! you couldn't pass each other in the bedroom ! There was a smell on deck 8 near the lifts ! not good! The entertainment in the bar was terrible! could not hear them. and if you did they sounded awful ! lots of complaining !! they are the ones who bring people into the bar aren't they! Most of staff could speak English properly! and they where directing us ! Other staff said they have had this trouble before !!! Shuttle in Palmer 15 euros walk across road bus AERO is 2 euros, Shuttle to train for Florence 9.15 am arrived at station 9.10 am had to wait an hour for next train , !! had trouble in main restaurants, the food service is so slow must have been 15 mins waiting for food ! Read Less
Sail Date July 2017
Tour Meditteranean : Norwegian Spirit needs to be totally refurbished! Worst food ever, I have taken over 10 cruises and have never seen additional charges for dinner entrees in the main dining room! The Spirit served two Italian entrees ... Read More
Tour Meditteranean : Norwegian Spirit needs to be totally refurbished! Worst food ever, I have taken over 10 cruises and have never seen additional charges for dinner entrees in the main dining room! The Spirit served two Italian entrees & both were so horrible, we sent them back. Entrees included Jamaican, Indian, Oriental and Cajun while sailing around Spain & Italy - WHY?, If your cabin was Midship or forward, you had to go two decks up to walk to the other end then down two decks to get to the main dining room which was Directly Over The Engines Causing you to shake during dinner & cause sea sickness! Disembarking in port was totally impossible if you were in a wheelchair or walker. You could pay for bottled water to take into ports, but you were not allowed to bring the same bottle back onboard. Ice was a premium commodity onboard. Read Less
Sail Date February 2017
Service all around the ship was terrible, the staff was rude and angry. Every activities is spoken In Italiano. The food was really bad, on every restaurants, i tried Them all. The samsara spa was A mess, bad service, not ... Read More
Service all around the ship was terrible, the staff was rude and angry. Every activities is spoken In Italiano. The food was really bad, on every restaurants, i tried Them all. The samsara spa was A mess, bad service, not organised og planned at all, They Can not handle A situation In rough sea, the staff gets sick, the guest gets sick, and the guest who Can handle the rough sea is not informed about Any delays, it was panic all over, They are not trained to manage A situation like that. We took our kids to the squok babysitting, not once They we're offert something to drink, when we Pick Them up, They we're thirsty and scared. The safety was scaringly bad. 3 times i ask for kids life jacket to our cabin, once at the drill, and once to the service information, and finally to the manager, WE NEVER GOT THEM !!!! Thinking about costas history, Thats unacceptable. We spent more than 10.000 euros on that Cruise, it was not even worth 1 euro. the only positive onboard was Mario, the guy who clean our cabin, he was always smileing, always knock on our door and informed us what he was doing, and best of all informed us immedly when there was something he could not do Right away. That was service. the rest of the staff could learn A lot from him. Costa cant afford to loose A guy like him Read Less
Sail Date October 2015
I agree with everything that Treeburn (July 2015) said about his/her cruise. This is my 3rd cruise (2nd with Royal) and was responsible for booking this cruise for my family of 14 (me, partner, Mum (who paid for the whole family), ... Read More
I agree with everything that Treeburn (July 2015) said about his/her cruise. This is my 3rd cruise (2nd with Royal) and was responsible for booking this cruise for my family of 14 (me, partner, Mum (who paid for the whole family), brother, 3 sisters, partners and 3 children). As I had been on an RCCL cruise before I really sold it to the family saying that they will have the holiday of a life-time. I went on the Sovereign of the seas >20 years ago and to say that this cruise company has changed for the worse is an understatement. To compare the experience from e.g. The Ritz to Butlins is about right. RCCL have done as much as they can to reduce the exclusive experience and appeal to the masses. Kerching (that's the sound of a cash register) for drinks, decent coffee (after dinner), unexpected transfers from port to main towns, towels ($25 if you didn't return it, even if someone else stole it), photos and the list goes on and on. Outdoor swimming pool packed and murky - didn't want to venture into it! Jacuzzis too hot. Indoor adult pool - too cold. The entertainment was average apart from the soul group - they were brilliant! On the positive, our cabin guy (Rodney) was great. The kids loved the monkeys, snake, gorilla, dog, rabbit, goat he made out of the towels. Our two waiters (Alex and Ruchie) were the star rating that I was expecting everywhere else on the ship. They were charming and gave the best service you would experience in a top restaurant. Some nights the food was lovely, other nights just ok. We loved all the ports we visited. I would also recommend you book your excursions with a private company - loads cheaper than RCCL sell them for. I worked out that we could have paid half the price for the gondolier experience if we had just got the water bus from the ship and arranged the gondolier ourselves. I would strongly advise to research a lot before booking a cruise. What upsets me more about this experience is that my Mum paid for all of us - this was supposed to be a holiday of a lifetime, but very much the opposite. Read Less
Sail Date August 2015

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