18 Barcelona Cruises for the Disabled Cruise Reviews

We did both this cruise and the subsequent leg (Transatlantic in Cabin 4060. Positives --The ship is well laid out and easy to get around. --With the exception of the Officers' BBQ (come early!) and the White Night (come ... Read More
We did both this cruise and the subsequent leg (Transatlantic in Cabin 4060. Positives --The ship is well laid out and easy to get around. --With the exception of the Officers' BBQ (come early!) and the White Night (come early!) it was easy enough to get a seat at any dining venue whenever you liked. --The crew was well trained, helpful, and seemed to enjoy their work. --The local entertainment brought in from off the ship was good, especially the Portuguese Tuna Band. Embarkation/disembarkation dead easy. Neither Positive nor Negative (or some of each) --The food was middling. Or rather, sometimes it was pretty good and sometimes it was pretty poor. Overall we would say it met our minimum standard for cruising, but there were mistakes. When I say mistakes, I'm not talking about subjectivity of taste, I'm talking about basics like food temperature and doneness. Gazpacho is supposed to come cool, not warm. Rare steak is supposed to be red inside, not brown. --The Chef's tables were hit and miss as well. The Stateside one was, in out opinion, worth the money. The French one was not. The Italian one was a pinot-grigio drenched crime against food. --The regular entertainment staff ran from great (Amanda Poulson, CD) to competent (most of the musiciands) to High School Musical Reject (three of the four "Signature" singers, who screamed their way though numbers) --There seemed to often be no rhyme nor reason as to whether the gangway was set up on Deck 3 (piece of cake) or deck 4 (treacherous stairs). --The people who liked White Night seemed to like it a lot. We found it pathetic on the first leg, and gave it a miss on the second. Negatives --Air quality in our OV room was bad --A lot of people on the TA leg (pax, crew, officers, Captain, CD) got very sick. Re: above two points: I wish I'd thought to ask to have the air filters changed in our cabin, as I later found out other people did. It might have helped. --Included wines were generally vile (exceptions: rosé [same every day, drinkable]; Portuguese red blend [very good] and cabernet sauvignon from California and Chianti from Italy [drinkable]; viognier [drinkable]). --They kept cancelling ship-sponsored shore-ex for lack of interest. Thank heavens we mostly went private. Read Less
Sail Date November 2019
How can they have a Mo Town Review with no black performers? They put one man in a black afro... In other performances, wonderfully talented singers and dancers were stuck with mediocre material. The Crown Band was great. The Magic ... Read More
How can they have a Mo Town Review with no black performers? They put one man in a black afro... In other performances, wonderfully talented singers and dancers were stuck with mediocre material. The Crown Band was great. The Magic to Do show was fun. We liked Eileen Gray and the 3 Tenors. There was a problem with people saving seats. Princess needed to give out tickets and if people didn't show, open up the empty seats for standby. I would have liked to have known in advance the activities and entertainment, not just the night before so we could plan ahead. A full third of the ship was Chinese with limited English. It would have been nice if Princess had subtitles overhead as the opera often does so they could follow along, especially with the comics. The music in the atrium was wonderful and I caught the tail end of a band on the top deck who sounded great. My nook broke so I went to Princess's library...There were maybe 200 books with a very odd selection to choose from. Princess need to spend some money on enlarging the choices. We did not do any Princess excursions but booked on own for half the price and travelled in Mercedes Mini vans instead of a big bus. We loved the afternoon tea which was so relaxing after a busy day. The tea and food was exceptional. The food in the main dining room was good but not particularly adventurous. The steak was overcooked the night we had it. The vegetables, on the other hand, were exceptional. They were a delight each night. Read Less
Sail Date October 2018
Based upon other reviews, I would not have selected this cruise but as it was a family affair booked from points halfway around the world, it was done. Let me first say there were many positives about this cruise - our typical social ... Read More
Based upon other reviews, I would not have selected this cruise but as it was a family affair booked from points halfway around the world, it was done. Let me first say there were many positives about this cruise - our typical social interaction with the servers at bar areas was generally most excellent, our cabin steward provided us with a tidy stateroom with fresh towels at all times, the wait staff in the Red Velvet dining area was good, though understaffed for our evening table of 13. We were very impressed with the cleanliness of the ship as a whole. That waned a bit as the cruise went on, especially after the arrival of passengers (and flies!?!) from Genoa. The main dining was generally bland. There were no excellent proclamations about any of the main courses although I will say a few of the desserts were quite tasty. I think we all expected more from the Italian meals that were served but none were outstanding. We saw one show - the dancing and choreography was very basic but the costumes were quite nice as well as two good singers with one of them being exceptional. It speaks quite a bit that nobody was interested in seeing another show. We were given the run around on a couple of occasions as the where to go, especially trying to go ashore in Cannes via the lifeboats/ferries. We stood in line to get tickets, told to be in the theater at 1140, arrived early and was then told we were late, the tickets didn't matter and it was 1st come, 1st serve to go ashore. We scurried back to the other end of the ship, saw the horrendous line waiting to go ashore and eventually didn't leave until ~1300. It appeared badly mismanaged as if it was everyone's first day on the job. Disembarking on our last day was nearly as bad, so I won't rehash it - going ashore at the other ports was relatively pain free. Several members of our group took shore excursions. All felt they were ripped off, from the exorbitant prices to not being delivered what was promised. Let me reiterate there were many positives about this ship and I would like to name every crew member that provided us with joy and service but unfortunately we did not keep a tally. There were a few crew members that were disinterested but by and large, they were positive interactions throughout. As a whole, I cannot rate this cruise/cruise line favorably with the cruises we have been on with Royal Caribbean other than they don't annoyingly push their products like RCCL seems to do. Take note, RCCL. I would do this again only if, as before, we did not have a choice. Our favorite ports were La Spezia and Palma, with the least enjoyable being Genoa by far. We also liked Barcelona (mainly because we spent a couple days there beforehand), Ajaccio and Civitavecchia. We did not go to Rome, as there is too much time pressure. Forgive my scattered approach to this review, we were up nearly 24 hours and I am feeling a bit tired since coming back to home sweet home! Read Less
Sail Date June 2018
My husband and I have always sailed Carnival, and this was one of the few Carnival cruises to port in Europe. Let me start by saying overall I had fun not enough to justify the cost of this vacation and not enough to recommend it to other ... Read More
My husband and I have always sailed Carnival, and this was one of the few Carnival cruises to port in Europe. Let me start by saying overall I had fun not enough to justify the cost of this vacation and not enough to recommend it to other people. I had many friends on the ship who disagreed with my assessment. Here's what I think happened... Carnival doesn't usually sail in the Mediterranean so it probably won't be a problem for most people, but I feel like cruising is not the best way to experience Europe. We stopped in Sardinia, Florence/Pisa, Rome, and Naples (Italy), and Marseille (France), and we sailed from Barcelona, Spain. Most of our stops were not close to our actual destination and required a long bus ride (1-2 hrs) to reach the points of interest... Which left less time to explore and made for longer excursions. We only had one day at sea which was at the beginning of the cruise so all of our really long excursions were back to back. We were so tired by the time we reached our last stop that we actually skipped the expensive excursion we had already paid for. We just couldn't do another full day starting at 5:30 am (that's how early we had to get up to get ready, eat breakfast, and get to the meeting point in time for the excursion to start.) Plus, we were constantly rushing on and off the ship. On the excursions we were running to cram in as much of the sights as possible or to keep up with the tour group. I feel like we didn't have nearly enough time to really see anything Europe has to offer, which is A LOT. On the ship we were rushing to make it to some meal before the restaurant closed, or to some show, or to some other activity before they closed. Which brings me to my next point - I can't understand why Carnival had so many things closed so much of the time. It seemed like every time I turned around something that I wanted to do was closed and there didn't seem to be a good reason. On our last day on the ship we found only one of the four whirlpools on the ship was open. We had to wander around for twenty minutes looking for it. We did a lot of that - wandering around the ship looking for something that was open. I purchased the bottomless bubbles (soda) package which means you are supposed to be able to get free unlimited soda any time of day or night. I paid a lot for it. But there are so many catches... for one- you can only get a soda at one of the official bars (does not include the coffee shop or theater), which means yiu have to wait in line, there are no soda fountains. Second, you can only get a soda in a glass, (no cans) and only one at a time. So you can't use your bottomless bubbles to stock your in-room fridge. Last and most frustrating of all, not all of the bars are open at all times and not even the same times from day to day. Which means you have to wander around the ship all day and night searching for a bar that is open, or you need to constantly have your nose in a schedule trying to figure out which bar is open at that time that you happen to be thirsty. Most bars close at 11 or 12 at night and don't open again until 6 or 8 the next morning. If you want a soda between those times you have to go to the casino bar. If you're a non-smoker like me this can be exceedingly frustrating because the casino is a smoking area. You'll have to wade through the clouds of smoke to get a soda. I'm not complaining about the smoking, I'm complaining about the fact that the only bar open is in a smoking area. That's not very inclusive for people who don't smoke, and there doesn't seem to be a good reason for it considering there has to be at least 15 bars on the ship. Another example is the main buffet restaurant. During the day the buffet is almost always open, but only half of it... which makes for bigger crowds and longer lines. Why, Carnival? That's the main eating area, it's the busiest restaurant on the ship... seems like a really bad idea to keep half of it closed all the time. And if you want to eat between 12 and 6 am (hey, I'm on vacation... I'm allowed to eat late) the only restaurant open is the pizza place... Which will probably be packed since it's the only option. Or you can get free soft serve ice cream (If you can find a machine that isn't out). So basically late night entertainment and food is QUITE slim on this ship. Sometimes they have a night club open if you like that kind of thing... But I don't know if they have food. For those people who have babies and children under 2 yrs of age (there are a few of us at least) they do have a babysitting option but there are a lot of catches. It costs extra, of course but it's quite reasonable in my opinion. (6.75 per hour plus 15% gratuity). They only take babies 6 months to 2 yrs old at night from 10pm to 1am, and then in the mornings at different times depending on the day. Most days for us it was 6:30am to 12pm. That's a lot of hours but you have to work around the excursions you planned and the opening hours for all the activities on the ship. I felt like most of what I wanted to do was closed during most of those hours - not all of thise hours, and not everything. I did have a few small windows to take advantage of the baby sitting service but it took careful planning, and a lot of rushing, again. And one of those times was during the time I would have been on an excursion had I not been too tired. So I basically traded an excursion for a little bit of fun on the ship. So just be aware if you have babies. Lastly, the elevators. I don't know what they have done to the elevator system but I didn't meet one person on the ship who wasn't disappointed or angry with it. They have some kind of smart technology or poorly designed algorithm controlling the elevators. In the middle of the ship they have 6 elevators but I could only ever get 2 to work at a time. This meant you had to wait a long time for an elevator and sometimes it would be so full you had to push the button again and wait for the next one, or even the next one after that. I waited for 10 minutes for an elevator more than once on my cruise. Doesn't sound like a long time but when you're standing there doing nothing and you're in a hurry, AND there are 4 other elevators doing nothing at all... It gets frustrating. You can take the stairs but if you're on deck 3 and you want to get to deck 10 - who wants to climb 7 flights of stairs every day? This says nothing about people who don't even have that as an option. (Wheelchairs and strollers?!?) Another complaint I have is the amount of entertainment and food that costs extra now. Is it just me, or has Carnival started charging for a great many more things that used to be included? And it could have been my frustration clouding my judgment, but it seemed like the activities and food options that are included are closed more often than those things you pay extra for. I felt like a lot of the free "entertainment" was a sales pitch in disguise to get you to spend more money. There were faaaaar too many spa demonstrations and not enough live shows on the itinerary. The shopping was quite limited on the ship. A lot of expensive jewelry and watches, and not enough souvnire type shops. I was dissapointed. I really liked carnivals new candy shop, however. That was a fun place to go. I spent a lot of money on souvenirs for my children there. Another thing I really enjoyed was the service. Carnival always employs the hardest working and the friendliest people. I give them 5 stars for service. Also, the ship is always immaculate. There were never a shortage of clean tables to sit at in the main dining area (unless the dining area was straight up full - which didn't happen very often.) I loved the water slides, the sports square, and the skyride. The sky ride is soooo fun. You must try it if you cruise on the horizon or Vista. The sky course looked like a lot of fun too but I never got to try it. (I had a baby with me.) The ship is beautifully decirated as well. I loved my cabin which was just the right size. (A regular balcony room.) I love the addition if the mini fridge in the room. I also really appreciated the new hand washing machines in the main dining area. Those things were so cool and convenient. Overall, I had fun on this ship but it was very expensive and I feel like we could have gotten a much better value for our money if Canival had planned things just a little bit better. For that reason I do not recommend this ship to other people (especially families, people who don't drink or have conservative taste in shows and entertainment, or those with disabilities) and we probably won't sail with Carnival again. Read Less
Sail Date April 2018
Background This was the ninth Princess cruise since our first one in 2008 for my partner and me, meaning we are Captain’s Circle Platinum members. We started cruising with Celebrity Cruises in 2014 and became Celebrity Elite members ... Read More
Background This was the ninth Princess cruise since our first one in 2008 for my partner and me, meaning we are Captain’s Circle Platinum members. We started cruising with Celebrity Cruises in 2014 and became Celebrity Elite members after just four cruises because some very good offers allowed us to book Suite Class on two occasions (no wonder Princess‘ on-board future cruise reservations can be handled by one person, while at Celebrity ships a whole team is busy with that). It was the second Princess cruise for my parents accompanying us (73 and almost 89). We choose this cruise because it suited their needs (mobility issues) as routing (no tendering) and season fitted them best. Most of the negative aspects mentioned in the following text were not specific to Royal Princess but we experienced them on every Princess cruise we took so far. Embarkation and Disembarkation We arrived at 2 p. m., so about one hour after check-in had begun. Check-in was perfect – no room for improvement. Ship We didn’t expect the interior design of this newly built ship to be that outdated and so bad! Atrium and Allegro Dining Room were gorgeous, but the rest? Concerto Dining Room, where Club Class Dining was located, was a nightmarish mixture of Princess‘ old design from decades ago with some new design features thrown in adding insult to injury: Those murals! Were they results of a Princess Arts & Crafts lesson? Has the „artist“ ever heard of perspective? Why those new floor-to-ceiling blue light features? Who wants to eat bathed in a light color they normally use to prevent drug addicts finding their veins in public restrooms? The screamingly brightly lit Club6 without any atmosphere! Our advice: hire the Allegro’s designer and fire the rest! Maintenance: Many non-working lighting fixtures all over the ship. The ceiling of the Horizon Court’s outside terrace looked as the ship would be scrapped the next day: rotten wood, dislocated halogen spots, missing sprinklers (fire security???) For a newly built ship surprisingly many strong vibrations although seas were totally calm, especially when maneuvering in port. Worst thing: the elevators! This is an issue among passengers for decades and Princess and Fincantieri are still seeming to ignore it. Endless waits! As my father has mobility issues taking the stairs was no alternative solution. Why not introduce the system where you key in your desired deck and the system assigns you an elevator number? At least send some staff who manage the lines upon return from shore as the present situation is „elbows out - survival oft he fittest“. Why is that no problem on Celebrity ships? Cabin stewards Marlon (M105) and Sang (M106) did a great job cleaning our staterooms. Sang was more cheerful, but by mistake threw away two free drinks vouchers. Not that much of a problem, but although he spoke to his supervisor they were not replaced. Marlon, at times cleary stressed out by the amount of work he had to do, was not very happy to take care of a skirt we returned to him, because after sending it for pressing it came back with more wrinkles than before. But in the end, he had the skirt re-pressed and the item removed from our check. When we entered our cabin, the bedding of M105 was not Queen as ordered in advance, but we left it that way. The main lighting fixture on the ceiling as well as the ceiling lamp in the bathroom in M106 were not working which leads to the question if the cabins are not checked properly by housekeeping or technical supervisors. Staff in general Apart from the cabin stewards and the dining room staff no one would great you when you passed them by. Front desk and security staff as unfriendly as on all our Princess cruises. Sure, the before-mentioned can’t expect to be tipped at the end of the cruise, but what does Celebrity do that this is not a problem on their ships? Dining First things first: Club Class Dining is genius and almost as good as Aqua Class or Luminae Suite Restaurant on Celebrity – regarding flexibility, wait times, quietness and personal attention. NOT regarding food presentation: as on every of our Princess cruises we were served plates no Celebrity chef would have dared to let leave the kitchen: on the last night my bad quality NY strip steak was thrown on top of the grilled tomato and the watery zucchini side, sauce spilled over the edge of the plate. Salads were just thrown in a deep dish and not even mixed with the dressing. As always with Princess we got the same food we know for years without any focus on the region you cruise in. Just marking standard dishes served worldwide with a „Mediterranean Flavors“ stamp doesn’t make it any better. Not very local, too, was the Kingklip in curry sauce with red cabbage (or was it red onion confit?) – in fact, it’s a good thing this combination is not known anywhere in the world except on Princess ships. Norman Love’s chocolate creations were the highlight of every meal as were the petit fours offered along with dessert. MDR breakfast closed at 9 a. m. even on sea days, which we found too early. Strangely enough, the espresso was served in a regular coffee cup which made it cool down far too quickly. „Alfredo’s“ and „International Café“ are two free dining venues which have no counterparts on Celebrity. Kudos to Princess in this respect. Another sign of cookies cutting (literally), though: fruit tartlets at „International Café“ which before were made from pastry dough, vanilla custard and adorned with strawberries, raspberries and blueberries now consisted of a shortbread cookies, vanilla flavored whipped cream and cheap chunks of melon. „Horizon Court“: offerings between main meal times were too limited. Staff was unenthusiastic as always. Wine was far too expensive with almost every bottle over 30 $. Club Class restaurant staff: one of he best restaurant experiences we had on any Princess ship. Courteous, personal and very attentive, especially taking care of my parents. Standing out were the host, Xaviera, our waiter Peter and the assistant waiters Adonis, Rhodra and Danja. Dress Code: not enforced as always. Shorts and open sandals at dinner, leasure wear on Formal Nights. If you’re not willing to enforce it, abolish it. Platinum/Elite perks The best thing: a generous free wifi allowance. Is it really smart to treat the most loyal customers to a Captain’s Circle party lasting exactly 30 minutes (as announced in writing) and serving them exactly one cocktail which - to be frank - was an insulting undrinkable cheap imitation of the cocktails served in the bars? The Platinum/Elite cocktail lounge was located in the horrible Club6 which is normally operational from 10 p. m. as an additional bar. During the day it is the deck 6 path from the front of ship to the atrium. Not a great setting for a lounge, when hordes of people pass you by! Apart from sail away evening the lounge closed at 7 p. m., while galley staff were already standing by with their racks 15 minutes before to close and remove the buffet noisyly at 7 p. m. sharp. All that made us use this lounge only on the first two evenings. The new reduced price 6.50 drinks menu featured cocktails so unknown to passengers and staff that they provided us with their laminated cocktail recipe card. Entertainment We didn’t see any of the shows but noticed that enrichment lectures were non existent. The port lecturer basically passed on information you can find on Cruise Critics or Wikipedia, while on Celebrity they always have a historian providing insightful information on board. Music volume of singers and orchestra in the Atrium on the very last evening could make you deaf if you not already were. Ports/Itinerary Very good. Why „all aboard“ in Marseille was at 4:30 p. m. was beyond us as the next port of call, Genoa, was practically a stone's throw away. In Livorno, the shuttle (run by Port of Livorno) ran very infrequently and it took us one hour to get from the car rental parking just outside the port grounds back to the ship. Some more positive things? We liked the very generous free TV programming (unknown to Celebrity). The „Princess@Sea“ mobile website was surprisingly sophisticated and useful. The Club Class canapés were much better as the Celebrity ones they serve you in Suite Class. Unfortunately, the last days of the cruise order forms were not provided anymore by any of our two cabin stewards. Bottom line As long as you have no comparison, Princess performs ok. In case of a very good routing we would consider booking Princess Cruises again. Otherwise Celebrity offers a lot more for less money, therefore our next three cruises are booked with Celebrity which so far never disappointed us. Read Less
Sail Date August 2017
This was our 1st cruise with NCL, the actual cruise and destinations were superb , however the actual ship had its problems. Our room was on deck 11, 11629, directly underneath Raffles buffet, there was some noise during the day as you ... Read More
This was our 1st cruise with NCL, the actual cruise and destinations were superb , however the actual ship had its problems. Our room was on deck 11, 11629, directly underneath Raffles buffet, there was some noise during the day as you would expect, this continued right through the night even though the restaurant was closed. It sounded like a hot water boiler had been left on, coming up to temperature and switching on and off all night. We did complain but there were no suitable bedrooms available, to move us to, so had to put up with it. They must have received complaints before because we like a drink at night and still woke us up. Our only other gripe was the poor quality of entertainment apart from 3 production shows over a 2 week cruise and an illusion show. The rest were sub standard, esp a so called circus, which featured two amateur artists and hula hoops. The band Prism in the Galaxy of the stars room sounded jaded, like they were due a rest, you could hardly here the vocals at times. Well below the show quality of other lines. On a plus note, I must mention the high quality of food in the Windows / Garden restaurants, was no need to pay extra for the specialist dining rooms. I must also praise all the staff for their excellent service and friendliness. I would try NCL again but on one of their larger ships, where we have been told the entertainment is superb, shame they dont give the Spirit the same treatment. Read Less
Sail Date May 2017
Firstly i wish to draw attention for other travellers to what happened to us: It clearly states on our invoice to pay by bank transfer, we were told initially when to do so which we did, however Costa subsequently made a deduction for ... Read More
Firstly i wish to draw attention for other travellers to what happened to us: It clearly states on our invoice to pay by bank transfer, we were told initially when to do so which we did, however Costa subsequently made a deduction for the same amount of 3000 euros from the original card which we had used to make the deposit 12 months earlier, despite my saying not to use this card again. I called to point out and was told it would be refunded straight away, 2 weeks later nothing and each time i called no one seemed aware what was going on with different variations and different people each time i called. They have a free call back service to make a booking, but once you have done so they do not seem to want to know and you have to call at your own cost! Eventually 3 days before the trip we did receive most of the money back but with a shortfall of 70 euros which was due probably to a difference in exchange rate/ bank charges ( we live & so booked in Spain and the original card was a UK card) however through no fault of our own do not see why we should be out of pocket at all. I complained again and was told it would be refunded to us before the cruise, but again No! Once on board i went to speak to customer service, in my opinion and for the sake of keeping our group of 8 people happy i felt they could add this relatively small amount of money to our on board account to use on the ship, it was our own money we were simply asking for it to be given back. The attitude I was met with was one of total indifference, a fob off and go away, stop bothering us approach, yes yes it will get sorted but its Xmas so theres no one available, come back in 3 days!!! I did this and by now am seething only to be met with more of the same! No one on board, so i am told, had the managerial authority to just make a decision, i had all the bank account evidence and an email from Madrid office which agreed that it was an error BUT they STILL could not authorise to give us the missing money. I asked to speak to someone in authority and again was fobbed off with an english speaking supervisor and finally a department head but still without any authority to do anything..... NOT Even APOLOGISE! Not once did they say sorry to us! I was told they now had to wait for email authority, i said just pick up the phone! Finally on the penultimate day of our cruise they added the 70 euros to our on board account, still not an apology or gesture of goodwill, it was as if it were my fault, how many customers has this happened to, and how many people simply pay the full balance which is on the invoice they sent out 3 times, on booking, on the 25% due date and on final bal due date, never do they send an actual statement showing the DUE amount, i am sure some people forget they have paid the 50 deposit & i doubt Costa would tell you because had we not noticed the extra 3k disappearing and calling to chase it we would never have had it back! Now on to the cruise itself: The dining experience was a pretty hideous event, we had the second sitting beginning at 9.15 pm which for us it is far too late, (& the 6.15 one is too early) and took far too long, exacerbated by the fact they had just implemented a new electronic hand held device for taking orders. The result was our poor waiter was in a state of total confusion for the entire week, he told us he was supposed to have an assistant but he was always deployed elsewhere. The food came in erratic order, eg of the usual 5 courses available not all of us ordered each one, but instead of bringing all the first courses followed by second course etc he seemed to bring them randomely, this resulted in one person eating the main second course whilst someone eating desert, on one occasion one of our children got nothing even though he had ordered the same as other people. We laughed when one person got something as we tried to work out which course it was saying ooo i have got that to come next! Each course should be served together. Although a lot of effort was put into the gala Xmas eve & Xmas day menus, and it was followed on the 3rd night with an extra special menu by a celebrated chef, this meant for 3 nights in a row there was "gala" type food and was too much on consecutive evenings, the portions were too large in my opinion, i would have preferred smaller "taster" size portions of each dish to enable us to try more without over eating and judging by the amount of waste returned to the kitchen, i think others felt the same. Breakfast in the foirentina restaurant was nice if you just want an alternative to the buffet, but dont expect the hot food to be so! The pancakes i ordered were far too thick and freezing cold with little or no syrup. The Eggs benedict turned up freezing cold, as if they had never been introduced to a pan! and on our final day the hot waffles i ordered never materialised at all! The bars and entertainment were on the whole great and we loved the variety available, always somewhere to enjoy live music, our favourite was the country rock club where the band and duo were fabulous. Disabled facilities are very good, level access to all areas, mums window cabin was amply spacious for a wheelchair to turn and manoeuvre & level floor shower and spacious bathroom. Some of the disabled loos however opened the door when they should not have done so beware! On a final note i booked the holiday 12 months in advance and as we were travelling as a family with 4 cabins one of which was for a wheelchair bound person i asked for our rooms as close together as possible, especially for mine to be close to hers so i could help her when necessary. We initially had 9003 & 9131 which is half the ( huge) ship away, and the others on another deck, despite emailing each month to ask for closer cabins i was always told that there had been no more cabins released yet, finally in October to be told the ship was almost full!! How had that happened when there had not been cabins released - ridiculous, how far in advance must one book in order to get what you want! In the end by coincidence i called once when a closer cabin was located so i ended up with a cabin around a quarter of the ships length from my mother, i still had to trip along the corridor each morning to let in her breakfast server but that was not so bad, but it would have been nice to have been next door. Disembarkation was good, they allowed mum to keep the room a little longer and there was no rush to disembark for us all. On the whole we enjoyed the cruise, but next time I will try another company! Read Less
Sail Date December 2016
This was my first NCL cruise and not sure of what to expect. The ship was very dated and is going in for a refurb in March so that is a good thing because I am booked on it again in September 2017. Embarkation was good, Disembarkation a ... Read More
This was my first NCL cruise and not sure of what to expect. The ship was very dated and is going in for a refurb in March so that is a good thing because I am booked on it again in September 2017. Embarkation was good, Disembarkation a nightmare. Ship size for me is perfect. I am more comfortable on a smaller ship. Staff: Cabin attendants very pleasant. Bar staff were very rude and disinterested in helping you. I'm used to happy engaqing staff and they were just plain miserable. Grand Pacific Dining Room staff were a bit more pleasant. As far as the food was concerned it was maybe average. Nothing exciting. When I cruise I am always excited to see what they have on the menu. In the Jade's case, it was a matter of should we go to the buffet or see if there is anything worthwhile on the Grand Pacific Menu. The second week seemed to improve a bit and more enjoyable choices. The Buffet crew were always pleasant and helpful. The food was good with lots of choices for breakfast and lunch. I think we only ate dinner there once. Topsiders grill had great burgers and the Great Outdoors had a mini-buffet which was pretty good. Cagney's was a disappointment. We shared a 32 oz. Porterhouse and asked for medium rare. Got close to well done. The Moderno was extremely disappointing. The gauchos rarely came around and the choices were minimal. Salad bar was extremely minimal as well. The only good thing was the lamb and their specialty steak. Not worth the extra money. Maybe I am used to better quality Brazilian steak houses or maybe because it was the last night of the cruise and they just weren't interested. We thoroughly enjoyed the entertainment although the seats in the Stardust Theatre uncomfortable. They seemed to slant forward. I can't say it was a terrible cruise. Just disappointing. Communication with passengers seems to be the most difficult issue. I went on this cruise to find out how they deal with "accessibility" passengers and there were horror stories about how some passengers were treated. This was very sad. I didn't personally encounter an issue even though I had a cane but speaking with other passengers about their issues was disarming. If the Jade has a decent refurbishing and improvement in quality of cuisine it will be a wonderful ship. It's just the right size. And if they do some customer service training with bar staff that would be a vast improvement. At this point I am booked on 2 other NCL cruises. Getaway and the Jade again. I'm happy to try this cruise line again and hopefully the issues above will be much better. Read Less
Sail Date October 2016
The best aspects of this cruise was the warm weather for November and the Solo Program that Norwegian offers for cruisers travelling alone. Departing from Barcelona with stops in Tenerife, San Juan, and Orlando pretty much guarantees the ... Read More
The best aspects of this cruise was the warm weather for November and the Solo Program that Norwegian offers for cruisers travelling alone. Departing from Barcelona with stops in Tenerife, San Juan, and Orlando pretty much guarantees the best weather possible when returning to the United States from Europe in November. Each and every day of the cruise guests could enjoy the pool deck and the warm sunny weather. Also, though travelling alone on a two week cruise, there was not one night that a group was not available to go to dinners, shows, or clubs with. This is because of the evening gatherings in the Solo Lounge where individuals signed up to participate in activities, if they want, with other solo travelers. The ship, cabins, service, and dining were all standard fare, though Norwegian does seem to be cutting back on variety in the buffet. And for a Transatlantic with few stops I thought the entertainment was very good. Read Less
Sail Date October 2016
We have never posted a review on cruise critic before. We are not sure if we are just not so much in awe of this class ship as we previously were on the Oasis and the Allure but we felt this ship did not compare. We were happy with our ... Read More
We have never posted a review on cruise critic before. We are not sure if we are just not so much in awe of this class ship as we previously were on the Oasis and the Allure but we felt this ship did not compare. We were happy with our Ocean balcony cabin but our cabin steward was mediocre. The dining room food was decent but again, mediocre. The Windjammer had better food than the dining room. We feel that there seems to be a decrease in the quality of the dining room food probably due to the speciality restaurants. Also, the dining room food service was slow and the food always just room temperature. The worst part was disembarking which was a nightmare. My husband was in a wheelchair and they lost a piece of our luggage and we found it ourselves & the tags were intact and it was with a group of odds and ends of luggage. It took us one hour to locate it. Then no one knew where we could get the rental car shuttle and the porter took us to the taxi stand. We are sailing for the third time on the Oasis and had we not already booked this, we may have cancelled. There is certainly a lot to do on the ship and probably great for most cruisers but being diamond plus left us with a lot to be desired. Read Less
Sail Date October 2016
I have been on 4 other cruises with all but one being on RCCL. I normally don't do reviews for my trips that due to all the negativity about the ship I thought it be necessary to give what I feel is a fair and realistic review of the ... Read More
I have been on 4 other cruises with all but one being on RCCL. I normally don't do reviews for my trips that due to all the negativity about the ship I thought it be necessary to give what I feel is a fair and realistic review of the ship and my experience. I have not cruise for over 10 years so my experiences and interpretations of various things maynot be accurate. Please understand that my review is from the perspective of a traveler who has normal expectations or a vacation. This review will be from the point of view of an every day individual who may only have been on a few cruises and it's not a lifetime cruiser. In regards to services area are I observations. In regards to General service and expectations for a cruise ship I found that the crew themselves seem to be friendly and more than happy to fulfill any needs that you have. But if you expect someone to come up every five minutes and offer you a drink or something that isn't going to happen and I believe is too much to expect on a ship of this size. The crew also seem to be generally happy and willing to help as compared to my previous three cruises with Royal Caribbean. I will agree that the quality of the food service is not as impressive as when I originally started cursing. This may be from simply that I am getting used to their food and it no longer got the wow factor.don't interpret that as saying that their food is horrible or is not enjoyable. I do have a couple of things I'd like to bring to attention those who may be disabled in regards to the ship. One exiting the gangway to go we sure can be difficult with the scooter as there is a gap between the gangway plank and the entry to the ship going to and from the shop I wish they could do something about that. The second thing is that if you are in a wheelchair or scooter you will have to wait longer for the elevator I will also very is that the variety a free beverages has changed. It is hey surprised that soda tea and most coffees were not provided free of charge as I've experienced in my past cruises. By no means is did it have a dramatic impact on my vacation. I did attend to specialty restaurants 154 Central Park and Wonderland. 154 Central Park was a more enjoyable experience only because it's food choices peeled on my palate. Wonderland on the other hand is a great experience though in regards to food choices it is more geared to those who like seafood . In regards to the cabin set up let me tell you that I am disabled so this review is it in respect to the handicapped accessible room which is significantly bigger than your traditional cabin cabin. I was very impressed with the way out of the room and the amount of space it allowed me especially in the bathroom which had a nice roll in shower. The betting was comfortable are cabin attendant did an excellent job. And that my expectations. The only negative I have about my cabinet is the fact that the entry door did not have a pushbutton entry on it which would be helpful for those in a wheelchair and scooter. Also as I traveled the hallways with the state rooms were at the metal separators between parts of the ship did become a bit of a hazard and more difficult to manuver and got in the way. I will have to say that harmony of the seas is not my first choice of ship only because I am an individual who doesn't like crowds but in regards to the level of traffic it wasn't as bad as I thought it would be. I don't know if this is because it was in the fall and instead of in the summertime when it will be more crowded and have more kids. I will see if you're in a wheelchair or scooter you will have to wait longer for a available elevator because of so many people on the ship it is difficult to get an elevator that has enough room for you to use your wheelchair and scooter. At times my friends and I had to wait as much as 10 minutes for an elevator. It would be great if royal Caribbean would designate couple of elevators for the elderly and those with disabilities and make them only Accessible by use of your seat see pass card. Read Less
Sail Date October 2016
Chose this cruise cuz it fit a block of time between already booked flights and it was rt barcelona and had a good itinerary and was new and bigger than other carnival ships. Boarding process was a nightmare and the food esp breakfast in ... Read More
Chose this cruise cuz it fit a block of time between already booked flights and it was rt barcelona and had a good itinerary and was new and bigger than other carnival ships. Boarding process was a nightmare and the food esp breakfast in the dining was often inedible. im talking poorly made omelettes and rancid bacon on 2 occasions!! eve meals hit and miss--only got enough to eat if you ordered 2 or 3 of every course and were lucky if you liked one or 2. red meat and melons tended to be best options.the waiters tried their best but kitchen staff definitely lacking as was the quality of some of the ingredients. shore excursions ok but cant say i really enjoyed ay of them. Avoid dine as you wish as their check-in system was diabolical. Really glad i was able to get assigned to a mixed group table for 10 at the late seating. spa was nicer than most but the people were loud and inconsiderate so not very relaxing. Music options and room stewards were great as were guest services if you didn't mind standing in line for ever to see them. you must bring debit card to change money at atm as they dont handle cash at the desk. Might possible try vista again for carrib cruise but not for europe. just glad i met some nice people on my own as no planned singles lunches or breakfasts. Read Less
Sail Date September 2016
The ship was old. We had a room in the 3rd desk, in the room 3596 and we could not sleep at night because of the noise from the propellers, Also the air conditioner wasn´t working. They went twice to the room to try to fix it, and finally ... Read More
The ship was old. We had a room in the 3rd desk, in the room 3596 and we could not sleep at night because of the noise from the propellers, Also the air conditioner wasn´t working. They went twice to the room to try to fix it, and finally they had to turn it off because it was making a terrible noise. So we were like in a 2 star hotel. They offer a credit certificate for next cruise, but did not accomplish what they offered neither in the amount and the date of expiration. I had to call 3 times and wait on line a long time, and they still do not send me the certificate with the conditions of the one they gave me aboard. I do not like when people offer something and do not accomplish, so I decided I am not going to cruise RC again Also the coach was visible very dirty when we arrived, I had to ask them to clean it, and they took 2 days to do it Read Less
Sail Date June 2016
After a terribly long boarding, the ship was pleasant, the kitchen is really good, the staff makes measurable efforts for good service. With an European eye the programmes on the ship are a little poor... Bingo, quiz about ... Read More
After a terribly long boarding, the ship was pleasant, the kitchen is really good, the staff makes measurable efforts for good service. With an European eye the programmes on the ship are a little poor... Bingo, quiz about American football teams... Havana interior cabin is too small, too stuffy and too loud...Every night until 1:30AM the Havana's (two percussion, three brass..) big band was playing next door to our stateroom. The itinerary of the ship was fantastic, we visited all the major Mediterranean cities. The excursions, proposed by the ship are overpriced, we, Europeans made these tours for 20-30 euros for 2 person. Unfortunately, the breakfast is to be challenged, only carbohydrates served for breakfast. There is not enough salad, vegetables and fruit, which we European used to eat for breakfast. The restaurant was nice and pleasant, the kitchen is excellent, both for lunch and dinner, we were pleased. The "your time" system worked great, we get a table right away. The waiters were polite and well trained, thank them! Read Less
Sail Date May 2016
I had only ever cruised with Royal Caribbean before so I thought going with a different cruise line would make a nice change. The Norwegian Epic was such a bit ship with so much on offer I thought I would give it a go. I was slightly ... Read More
I had only ever cruised with Royal Caribbean before so I thought going with a different cruise line would make a nice change. The Norwegian Epic was such a bit ship with so much on offer I thought I would give it a go. I was slightly disappointed. I had been on big ships before but the Epic seemed crowded and it was a struggle to book tickets for any of the shows unless you went on the first day and booked for the whole week of activities. We could only pre-book the Precilla Queen of the Desert online before hand (which we did) but it wasn't mentioned that the show was split in two so you had to book two different shows. We only saw half the show in the end. We never got to see any other comedy show or ticketed show the whole rest of the week. If we were going again we would know to get our tickets for the whole week before doing anything on the first day (although the desk was rarely open when we passed it so I don't know how we could have done that). On RC cruises you know you are paying for drinks etc. but you could do the whole cruise without paying out much more than your original cruise cost if you really wanted to. On the Epic we felt we were paying out extra every single day. On RC the solarium/sauna/steam rooms are free to enter, not fancy but under cover and quiet. The spa area on the Epic was $40 per day to enter or over $100 for the whole week. The hot tubs upstairs were actually really cold so we were forced to pay to use the spa a few days. It was awesome when you were in there (the hot pools and thermal baths were out of this world) but I begrudged having to pay extra for it. Plus there was no clock on the wall so you could easily miss any appointments/plans/dinners you had. I chanced that my watch was waterproof. Luckily it was. The restuarants on the Epic always seemed very busy but I didn't think they were any better or worse than the RC ships i had been on. I understand the Epic has alot of passengers but everywhere just seemed busy and crowded. Queues for everything. The itinerary was why I booked this cruise. No port disappointed and I would visit Florence and Cannes for longer in the future. I wouldn't ever book with Norwegian again unless I got an amazing deal, and I mean an amazing deal. Read Less
Sail Date October 2015
Food and service in main dining room was excellent. The Park Cafe was good for light lunch or snacks. The Windjammer was poor, just like a large canteen. I didn't try any of the speciality restaurants. Cabin was clean and a good size ... Read More
Food and service in main dining room was excellent. The Park Cafe was good for light lunch or snacks. The Windjammer was poor, just like a large canteen. I didn't try any of the speciality restaurants. Cabin was clean and a good size for disabled use. It was very cold though. There were no suitable excursions for my disabled son. RC quoted $1200, $1200 and $1100 for private excursions to Rome, Athens and half day to Herculaneum. Needless to say I didn't take them up on them and booked my own excursions to Rome and Athens for €600 and €390. No one on board at guest services could tell me if there were wheelchair accessible shuttles at any of the ports and told me I would have to go down and find out for myself. The entertainment was awful, very holiday camp at times. There were not enough teens on board to have teen club activities, so I cannot comment. I bought the unlimited wifi package for two devices on the first day and paid $239 the next day you could get it for $15 per day. Some of the staff in the bars were offhand and didn't look as if they could be bothered. I couldn't get any information up front about what was freely available to drink onboard and pre bought 24 bottles of water. Then found out you could get water, tea, coffee and fruit juices for free. Also purchased the soda package for my son and then found they didn't charge for draft soda anyway. We didn't take any formal clothes with us and asked at guest services if we could eat in the main dining room on formal nights and we were told no. Next night the waiter asked where we had been and we explained we had no formal clothes and he said we were fine as we were. We ate in the main dining room on the next two formal nights and there was no problem. We were restricted in what we could participate in because of my sons disability so realise I may have had a more negative view than most, but I don't see us cruising again. Read Less
Sail Date May 2015
Just returned from canaries cruise on the jade, On boarding went to our mini suite, a bit tired but very comfortable. Did a tour of ship never seen such ghastly decor or clashing colours, some areas need refurbing badly, Le Bistro very ... Read More
Just returned from canaries cruise on the jade, On boarding went to our mini suite, a bit tired but very comfortable. Did a tour of ship never seen such ghastly decor or clashing colours, some areas need refurbing badly, Le Bistro very dull and smelt very stale, Eat here on first night, Paid cover charge $25 0r $30, only to find some dishes carried a supplement, meal was okay. Ship very crowded pool deck on sea days like a holiday camp from the 1970s, lot of trouble getting a sunbed or even a chair. Food on ship mostly very good, but was ill after eating some fish tried to deal with this myself went to doctors after 5 days of feeling less than great went to medical centre explained was told i would still have to pay $100 plus $50 for medication, spoke to cruise director met with food and beverage, very indifferent told no one else was ill, well lucky them. I am sure a one time this was a lovely ship, but now apart from the Grand pacific dinning room, every bit of style and taste had been thrown overboard, This ship use to be in the Hawaiian islands, some areas were no better than a cross channel ferry. Service very good and friendly. What a shame this cruise seemed to be a poor standard offering just the basics whilst trying to extract a lot of money from you at every opportunity. I did a cruise on the Norwegian crown many years ago its was excellent. Could someone remind me if this was a 3 or 4 star ship!! Read Less
Sail Date April 2012
In planning a cruise for someone with a movement disorder, I purposely sought a travel agent who had experience with travelers with disabilities, or so I thought. I also had many contacts with RCI online to assure information about taking ... Read More
In planning a cruise for someone with a movement disorder, I purposely sought a travel agent who had experience with travelers with disabilities, or so I thought. I also had many contacts with RCI online to assure information about taking the scooter and using it on excursions. Let me first say that I had never spoken with anyone who traveled to Europe with a medical scooter, just a wheel chair. This was not an option as my husband has Parkinsons Disease and is too large for me to push, and he can not move himself manually. A power wheel chair would have probably been a better choice, as it is more stable. Using the scooter on the ship was a wonderful experience. We got around easily and except for the humanity that would never move over for us to pass, we got around just fine, including in the dining room, the cafe and the movie theatre. Our handicapped accessible cabin was large enough to keep the scooter inside and have a party. I have never seen a larger cabin for an inside stateroom at this level. It had an automatic door and a very large bathroom with accessible shower. Our room stewardess was very accommodating. We dined about equally in the dining room and the Windjammer Cafe..due to the fact that my husband never wanted to change into long pants for dinner, but that was our personal preference. The food in the Windjammer exceeded out expectations and the food in the dining room was below our expectations. All ship services were great and although we did not participate in much, we enjoyed people watching and sitting on the deck. I fell in Florence and when I got back to the ship the medical services were not available and the room stewardess was off, so I went to the Windjammer Cafe and asked for ice. the gentleman there made me two great ice packs out of garbage bags...he went well above and beyond and my injuries healed quite fast. As far as the excursions are concerned, this is were we had a breakdown. I strongly suggest that a notation be made that excludes medical scooters on excursions . While they are fine for even surfaces, they do not ride well on cobblestone and uneven pavement and are actually flimsy, compared to a wheel chair. We were not able to go to some places, due to the lack of available excursions to that particular area. Some of the tour guides were quite insensitive to our needs and had to be reminded not to leave us on the bus and walk away when our equipment is under the bus and has to be taken out! At one point in Athens when I asked the tour guide where I could get onto the sidewalk where she had gone, she replied " Walk in the street and meet us there." This is not acceptable. Our hotel in Barcelona was terrible for us. That was the travel agent's fault as she did not research if there were handrails and a ramp, not to mention a tub too high for even me to step into. The Hotel Dante was lovely, but very overpriced and not at all suitable for a disabled person. We had a wonderful transfer company..Barcelona Day Tours, and they also took us on a 4 hour tour of Barcelona in a van. They picked us up in a van each time so I would not have to disassemble the scooter. All in all we had a good time. I now know that traveling with disabilities means you must read between the lines and try and get in contact with others in your circumstances that have taken the trip you want. I reiterate, a medical scooter is NOT appropriate for land excursions, especially on uneven cobblestone or sand. ( One of the ship agents tried to get us to go to the beach as there would be no walking!) Be realistic and don't bite off more than you can chew! Read Less
Sail Date June 2011

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