39 Barcelona Princess Crown Princess Cruise Reviews

My husband and I chose this cruise because we first took the Trans-Atlantic cruise from Fort Lauderdale to England. As long as we were in Europe we decided to take another cruise, a Mediterranean cruise. We traveled through England, ... Read More
My husband and I chose this cruise because we first took the Trans-Atlantic cruise from Fort Lauderdale to England. As long as we were in Europe we decided to take another cruise, a Mediterranean cruise. We traveled through England, Paris, ended up in Barcelona and embarked on the cruise there. We disembarked in Rome. The excursions were fine - the ship was not. There was a foul sewage smell half-way through our cruise that they never fixed. Having paid for a balcony that we could not use was very disappointing. The cleanliness of the ship was not up to par - there were many dirt spills on the carpets throughout the ship. The food was only okay. Our room steward needed more training on how to simply clean a cabin. I go on vacation to enjoy someone waiting on me - not me having to clean my cabin even after notes were left for the steward. Not the best cruise. Read Less
Sail Date May 2018
To see if Princess could make amends for problem laden Hawaiian cruise and restore faith in Princess. This was their chance, did they succeed, not only did they fail to resurrect their product in our eyes they reinforced our decision never ... Read More
To see if Princess could make amends for problem laden Hawaiian cruise and restore faith in Princess. This was their chance, did they succeed, not only did they fail to resurrect their product in our eyes they reinforced our decision never ever again. 1) Get on board just before 5.00 pm and hear announcement “Muster drill will commence at 5.30 pm” we immediately go to a bar and ask for two drinks, waiter says “Yes Sir”. Waiter go to sort out drinks his Manager says No. Waiter informs us, we ask to speak to manager, manager reluctantly appears and we question his decision, he says can’t serve whilst Muster drill has commenced. Announcement says “ Muster drill will commence in ten minutes “ We ask manager to reconsider, No. Not a good start to the Cruise. Picking up sunbed towels from the clean/new towel bin found several with large brown stains on them so threw them into the used bin, staff came to watch and as I found more stained towels and showed them one of them gave a classic Gallic shrug. Towels went in the bin. Sadly we found cabin towels also stained prior to our using them. In the cafe clients were filling their personal water bottles from the water machines and they were coming into contact with the taps, staff nearby said nothing and did nothing to stop it. I surely do not need to point out the ramifications of this to cruisers. Anytime Dining. Now I understand the word anytime to be just that, NOT princess, apparently anytime means anytime after 7.30 pm or if the maitre’d likes you. If you challenge the maitre’d he is quite happy to have a very public disagreement with you. Disembarking. Now does this have to be a problem? The ship docks early in the morning, your flight arranged by Princess is at 7.00 pm. You are requested to be at your disembarkation point for 10.0 am . At 10.15 am you are placed on coaches for a 75 minute ride to Rome airport and dumped to fend for yourself until your flight at 7.00 pm. All the better cruise lines leave you on board and allow you to use cafes/ sun beds etc until nearer your flight time. Princess comments are “you could have gone on an excursion or you could pay a fee and stroll around Rome for the day” . Anything but stay on board, we feel Princess attitude is we have had your money, either spend more or get lost. Their final comment is we do take great note of customer feedback, well take note never again. I have not listed all complaints. Read Less
Sail Date May 2018
This is a lovely ship but not the pride of the fleet,with so many new ships coming in to service the crown lacks a main atrium area,the atrium at present is to small.And the layout of the ship is very poor ,the general areas are confusing ... Read More
This is a lovely ship but not the pride of the fleet,with so many new ships coming in to service the crown lacks a main atrium area,the atrium at present is to small.And the layout of the ship is very poor ,the general areas are confusing to access from the lifts and stairs mainy times you are doubling back on yourself to go from a to b.The cruise was a sightseeing cruise with mainy American,Australian Canadian,and Japanese passengers,so the ship was empty during the day so there was plenty of sun beds etc.We found the food in the Michelangelo restaurant excellent very good with any time dining,service was very good and attentive,horizon court was busy all the time but you could find a table if you looked hard enough.The crown grill was exceptional at 29 dollars each well worth it for a special occasion.Our room was an inside cabin that was kept immaculate by our room steward towels changed 3times a day.Entertainment was I am sorry to say was rather poor David Copperfield was disappointing ,the chap in crooners bar was very good but only 2or 3 shows in the main theatre .The staff are excellent the cruise was excellent the food was exceptional the entertainment was disappointing so over all we would give the cruise a 90 out 100 Read Less
Sail Date May 2018
There were a few hidden cost that disappointed us, we booked direct with Princess paid the deposit and when we paid the final installment we were informed that there was a credit card surcharge and in the fine print it did say that, we ... Read More
There were a few hidden cost that disappointed us, we booked direct with Princess paid the deposit and when we paid the final installment we were informed that there was a credit card surcharge and in the fine print it did say that, we were informed that there was a gratuity surcharge of 15% but receiving the final bill it was 15% per person so our surcharge was 30%. Most staff deserved a gratuity payment especially our cabin attendant and the dining staff, but there were some staff members that did not. The photographer quoted us $25.00 for some portraits which in the end was $250.00 as the $25.00 applied for each photo. When we ended the voyage in Rome we picked up the bags in a big terminal and then had to find the shuttle bus, we ended up in the taxi row and after a few questions were guided to the shuttle bus line. Not much help here from Princess. A shuttle from the ship to the local rail station could be a good idea in the future. Prior to the cruise we received documents that indicated we would board at Terminal D in Barcelona and an email received the day before the cruise did not even mention our ship, when we arrived at the port our ship was not at terminal D. Information from Princess was below standard but the cruise itself was very good. We will try another cruise line for our next holiday. Read Less
Sail Date May 2018
We were extremely disappointed in the overall condition of the ship... They were grinding while passengers were up and about which spoils the Movies under the Stars... The ship's condition was not what you would expect... ... Read More
We were extremely disappointed in the overall condition of the ship... They were grinding while passengers were up and about which spoils the Movies under the Stars... The ship's condition was not what you would expect... especially one just coming out of dry dock... the laundry rooms are few and far between (3 for entire ship) with 2 washers and 2 dryers per room... there were 2 irons ...one ironing board.. wall shows there had been one because the holes in the wall...the money box was broken so you had to go 2 floors below to buy tokens to use in the machines.. the detergent dispenser would take your token and not drop detergent...washer leaked water onto floor, no air conditioning in room..not a pleasant experience... example of cost $15.00 for 2 loads. Dining/Food: Loved the Slice and ice cream shop on Lido. Crown Grill was terrific but here again the cover charges for these specialty dining experiences is a little aggravating but we had a terrific waitress from the Ukraine named Katrina. We found the Horizon Court staff lacking.. Horizon Court had a fairly wide variety of buffet food... There was a congestion of passengers during regular meal times ... understaffed and attitude of staff was poor.. We asked for coffee and the young man pointed over to beverage area and were told to go and get it. Main formal dining rooms were not up to what we had on Royal Caribbean.. limited menu choices not the extra special dining experience you would expect. Disgruntled employees: When shopping in onboard shops you could overhear employees expressing their unhappiness with the cruise line supervisors. Excursions: The excursions were great had 1 or 2 that were weak but for the most they were great. The ports were great especially enjoyed Montenegro and Greece... Attended a couple of on ship activities. The card making was a young lady sitting next to a plastic containers of craft supplies and nothing else... No instruction just "have fun". The napkin folding class was a piece of paper with written instructions and a container of napkins... so it was try and figure it out with others at your table... One instructor for about 40 people. While it wasn't what we had hoped for for our 25th anniversary... overall... it was satisfactory Read Less
Sail Date April 2018
We chose this ship based on a recommendation from a family member who loves Crown Princess. We loved the itinerary and the spacing of the 3 sea days as well as the ports of call. Everything with this cruise eithe rmet or seriously ... Read More
We chose this ship based on a recommendation from a family member who loves Crown Princess. We loved the itinerary and the spacing of the 3 sea days as well as the ports of call. Everything with this cruise eithe rmet or seriously exceeded our expectations. We flew into the departing port of Barcelona and arrived at 9:00am Sunday morning 4/15/18. Had 2 full days/nights in Barcelona before boarding ship on Tuesday. We arrived at the pier at 1:00pm and were in our room with all of our luggage, saying hello to our room steward, Reymond. Very easy embarkation. We did have a Club Class Mini Suite which included priority embarkation but I believe we were just checked in with the rest of the passengers and we all breezed through checkin together. The ship was gorgeous and very clean. Everything was so pretty and it looked like a luxury ship. The beautiful atrium....the pool decks, the shops and dining rooms/restaurants all were wonderful. Our cabin was lovely...deck 9, mid ship. Very stable and quiet room. D417. Since it was a mini suite, we had plenty of room with new luxury bed/linens, a nice big bathtub and a big living room area. We had nice new carper, new wall furnishings around the bed and 2 new flat screen 42” tv’s in the suite. It was lovely. We had Club Class Dining in the Da Vinci DIning Room which we enjoyed. Well worth the extra money for Club Class extras. We liked the special entrance and seating area , not ever having to wait for a table for 2 and we usually sat near a window so we could watch the ocean go by as we dined. The food was good, some nights better than others as expected when trying to feed 3000 people and the service was great. Staff on the ship knew our names almost immediately and we loved chatting with them when we saw them for dinner. Especially our hostess, Jel....she was so sweet. We ate at both specialty restaurants while on board...once at crown Grill and twice at Sabatini’s. Sabatini’s was our favorite but they are both very good and worth thee extra service charge. The service there is excellent! The buffet was ok...some food better than others (the chicken enchiladas were so tasty!). We only ate here twice doe dinner on nights we wanted to grab a blanket to watch a movie under the stars. My husband enjoyed fruit and yogurt at the buffet every morning with coffee. Love the Salty Dog - the Ernesto burger was worth the extra $5! Liked the chicken street tacos as wel. Fun, easy place to grab a quick bite of some tasty food. We did not use room service and actually kept to a fairly normal eating schedule. I actually lost 8 lbs on the cruise from sticking to the portions I was served and all of the walking on port days! But I ate what i wanted within reason and enjoyed everything! We really didn’t avail ourselves of the entertainment or the activities....we had shore excursions qt most ports and were getting up at 6:00am in order to meet our groups on the pier. After a long day on shore, we would come back to the ship, throw on our bathing suits nd either go to MUTS pool or hot tub and watch a concert while we refreshed and would then shower and change for dinner. We were in bed pretty early after such long, wonderful days. The service was magnificent. Really great staff...especially the Kostya and Avit in the International Cafe, Bing the bartender, Raymond the cabin steward, Anastasia at Sabatinis and Alex at Crown Grille. The ports were amazing!!! We did private shore excursions for all of ours and it was prefect. Small groups that were easy to manage and we had wonderful tour guides. Read Less
Sail Date April 2018
Always have a great experience with Princess. We wanted to see the countries in the Mediterranean. We love the fine dining, and the service we received was excellent. They always have great entertainment, and the ship had just gotten a ... Read More
Always have a great experience with Princess. We wanted to see the countries in the Mediterranean. We love the fine dining, and the service we received was excellent. They always have great entertainment, and the ship had just gotten a retrofit. This was our fifth cruise with Princess, and we are always impressed. We have been able to enjoy Suites on all but one of our cruises, and that adds so much to the quality of the experience. We had dinner in the Crown Grill and Sabatini's on 3 nights, and this again makes the cruise experience that much better. The new Club Class dining was also enjoyable. Princess does a good job rewarding customer loyalty. There were many people on board that have cruised many more times than us. Every request for help or service of any type was quickly addressed and well taken care of. We will be back soon! Read Less
Sail Date April 2018
The Crown princess went into dry dock just before we boarded. Princess has now provided only Duvets. There are no blankets available, in fact the staff just smiled when we asked for one. The Duvets make too hot and one sheet is not warm ... Read More
The Crown princess went into dry dock just before we boarded. Princess has now provided only Duvets. There are no blankets available, in fact the staff just smiled when we asked for one. The Duvets make too hot and one sheet is not warm enough. We went to the movies under the stars where Blankets were available for the taking on the Regal princess which by the way still had blankets but on the post dry docked Crown princess you had to sign them out and could not take them to your room for comfort. Apparently this no blanket policy will be rolled out fleet wide. So think twice about a cruise in nothern climates, those who love duvets will be thrilled. Two production show in an 11 day cruise The ports were amazing but the tour staff on board the ship were completely unorganized. We missed our first bus because of how long it took to get through the lineup. The excursion staff did give us a partial refund. Read Less
Sail Date April 2018
This is the second Mediterranean cruise we have done A previous cruise in 2015 on the Emerald Princess was much more organised than this cruise. Queuing up for shore excursions outside the Princess Theatre was a debacle and should ... Read More
This is the second Mediterranean cruise we have done A previous cruise in 2015 on the Emerald Princess was much more organised than this cruise. Queuing up for shore excursions outside the Princess Theatre was a debacle and should have been managed better. The number of tenders used for some shore excursions were totally insufficient for the number of passengers booked on shore excursions. Never seen such chaos as when over 2,000 passengers were all trying to get back to the ship at Olympia resulting in the ship leaving late and causing further disruption to the next day's shore excursions. Totally mismanaged and unprofessional. We were short-changed on some tours which were cut short and not given full tours that were paid for. Felt some of the entertainment was boring - didn't need to listen to someone playing musical instruments - needed more exciting entertainment. The specialty restaurant covercharge of US$29 per person was outrageous. I believe it should not be any more than US$10. The menu's were disappointing. Some of the dining staff in Michelangelo Restaurant left a lot to be desired. Took ages for food to be delivered to tables, then it was cold. Menu for 21 days at sea was boring. Each restaurant should have its own menu. Tea & coffee and juice should be free no matter where you order it from. The drinks packages are outrageous - anyone in their right mind would not have paid it. Drinks are extremely expensive - passengers have to keep remembering that everything is in US dollars and therefore a lot more expensive than they realise. Hair salon too expensive - two male hairdressers had no idea on how to blow-dry with a round brush. Had to return to cabin & redo it. Read Less
Sail Date April 2018
Chose this cruise as it visited the Greek islands and started and ended in my favorite cities in Europe of Barcelona and Rome Food was very good and better in taste than the newer and much larger Royal Princess that I was on year ... Read More
Chose this cruise as it visited the Greek islands and started and ended in my favorite cities in Europe of Barcelona and Rome Food was very good and better in taste than the newer and much larger Royal Princess that I was on year before The ship never felt crowded and actually thought it wasn't full until I saw it was sold out. Never wait for anything, buffet was small and limited compared to bigger ships but the quality was good and service excellent in buffet, dining room or the specialty restaurants. The Italian was my favorite and it was a very intimate experience as the big dining room wasn't that full at all and same with the steakhouse Movie under the stars with blankets, cushions and popcorn was great. Rooms doesn't have movies on demand like the newer ships but had movie channels I liked the star talk for narrated star gazing as well Room was fine, had a balcony cabin and good size except for the washroom and small shower stall with a curtain that sticks to you International cafe was my favorite place on ship for good snacks, drinks and quick bite for breakfast before going on shore or after coming back Excellent cruise and princess has the whole relaxation experience polished and much better experience than the new mega ships that's always a wait, crowded and qualify suffers One complaint is that the gym had low ceilings and I couldn't go on the treadmill as I bumped my head ..I'm 6'2, gym was on small size but was never crowded and they had cold wet towels and dry towels Read Less
Sail Date April 2018
Departure delayed by several hours with passengers waiting in lounges. Ship right out of dry dock but rugs not finished installing. New bedding and rugs plus new larger TV's were only apparent changes. Divers had to inspect ... Read More
Departure delayed by several hours with passengers waiting in lounges. Ship right out of dry dock but rugs not finished installing. New bedding and rugs plus new larger TV's were only apparent changes. Divers had to inspect underside of boat at first port as the thrusters were creating huge vibrations on ship, delaying departure by several hours. same thing happened at next port. Chairs in Skywalkers Lounge completely worn out and stained but not replaced. No more Happy Hour and drinks at Captain's Club more expensive. Menu offerings below average and not up to past experiences. Daily canapes for elite passengers used to be a plate full, now 4 tiny canapes for 2 persons ! Many people complaining about all kinds of problems like only a trickle of water in cabin, weak air conditioning, etc. Some of the laundry rooms were closed at sailing for maintenance, others had non-functioning or ripped out machines. Token dispensers not available on all floors or out of service. Several rest rooms had non functioning taps with "under maintenance" signs. Waiters did not remove lobster meat from shells like in the past even if asked Baked Alaska parade done at 8:45 p.m. on last day of cruise. Liked this cruise like all cruises but feel this ship was not upgraded properly at dry dock and had an overall feeling, like many other experienced cruisers, that this cruise was not at previous level of Princess excellence. But the staff, as usual is wonderful and makes up somewhat for the bad experiences. Read Less
Sail Date April 2018
Took this cruise to celebrate our anniversary. We had been on the Crown Princess before and liked the size of the ship and the itinerary it offered (Mediterranean cruise Barcelona to Rome). Our cabin (D217) was fresh (new bedding, new ... Read More
Took this cruise to celebrate our anniversary. We had been on the Crown Princess before and liked the size of the ship and the itinerary it offered (Mediterranean cruise Barcelona to Rome). Our cabin (D217) was fresh (new bedding, new couch, new tile in the bathroom) and was spotlessly clean! Had the best cabin steward ever (Jose) who was always "one step ahead" of us! Since this was a port-intensive cruise, we only saw one of the shows so I can't really comment on the entertainment and we had little time to partake in any activities. The dining room staff in the DaVinci Dining Room was excellent especially Mirkos the head waiter and Peter the assistant head waiter. They made each evening enjoyable! As for the food, while I am not really a fan of the food in the dining room but on this cruise it was better than some of the other ships. Read Less
Sail Date April 2018
I was offered onboard credit for being a veteran. The security was not handled properly and my wife's bag was lifted. It was not returned until we had occured over a thousand dollars is bills from the ship medical staff and 16 day ... Read More
I was offered onboard credit for being a veteran. The security was not handled properly and my wife's bag was lifted. It was not returned until we had occured over a thousand dollars is bills from the ship medical staff and 16 day from departure. Several request were made to look for the bag at customer service, but after being told the bag was aboard I signed for it. The ship's officer said it had been on board since embarkcation. When I asked that they recind the charges I met the rude Mr Steven. When I contacted Princess after the cruise, I got the 'WE DON'T CARE ATTITUDE!'' Embarkation was held up for hours in Valpariso. Going ashore was held up for three hours in Rio. Food on board had the frozen portion control taste, not at all what I have previously experinced on other cruises. This lenthly cruise was definatly marketed for older people , due to the fact that only retired persons could be away for a longer time. to matters even worse I was server tainted food and had symptoms of food posioning for a week. THen the ships medical service charged me 365 dollars for a single visit. When I told the doctor that the fumes from the midship elevator shaft made my eyes water and my throat to constrict, that was nothing and I had a cold. They chargred me 26 dollars for a flu test that I did not have any flu like symptoms for. I will not be traveling with Princess again! Read Less
Sail Date February 2017
Crown Princess Ratings
Category Editor Member
Cabins 4.5 4.1
Dining 4.0 3.8
Entertainment 4.0 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.8
Family 4.5 3.8
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.5 4.2
Value For Money 4.0 3.8
Rates 4.0 4.1

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