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30 Barcelona to Europe - Western Mediterranean Costa Diadema Cruise Reviews

The roomservice was exellent. Housekeeping spoke very good English. She took really good care of guests. I was travelling solo, and the whole crew of the ship took really good care of me. The whole crew called me Madame. I dont like ... Read More
The roomservice was exellent. Housekeeping spoke very good English. She took really good care of guests. I was travelling solo, and the whole crew of the ship took really good care of me. The whole crew called me Madame. I dont like shows so much, and luckily the was a place on the ship where 2 gitarists sung songs from the last 30 years. I really enjoyed it, they played like pro's. Food was really great, and all the crew was flexible to my wishes. I had a really good time from I landed on the airport in Barca, and got picked up by Costa. I went on one tour, to Monaco. The guide talked really good English, and was so good explaining the history and odd points about Monaco. The ship was very good organized, the crew was excellent. The best cruise I ever been on. I would do this again. Read Less
Sail Date September 2019
Booked this western Mediterranean cruise to visit most ports that I had not been to. I also had never been on Costa or any other Italian flag ship. I had cruised Carnival, Norwegian, Royal Caribbean, and Princess on a total of 8 cruises. ... Read More
Booked this western Mediterranean cruise to visit most ports that I had not been to. I also had never been on Costa or any other Italian flag ship. I had cruised Carnival, Norwegian, Royal Caribbean, and Princess on a total of 8 cruises. The advertised cost seemed reasonable, but then came added things, like water package, drink package, and specialty restaurants like the ice cream bar and the Pizza restaurant. Other high end restaurants are also available. The pizza at the pizza restaurant was the best food that I had on the ship. The Pia Gusto drink package was a reasonable buy which covers most drinks and coffees. The Illy coffee is probably the only thing that would get me on Costa again. Dining room food was the poorest I have ever had on a cruise line. Our waiter seemed burned out, but maybe he was near the end of his contract time.The fact that they board and disembark passengers at each port means less waiting at disembarkation, but annoying safety drill announcements in six languages at every port. The pay for pizza was nice because the pizza was excellent, reasonably priced and because it cost a little extra there was no waiting, which I’ve seen on other ships with passengers that can eat them as fast as they are produced. A small cost for exceptional coffee is much better than other cruise lines “swill coffee”. The passengers are probably 80% European, which means limited chatting with your fellow cruisers which to me is a disadvantage, interacting with fellow cruisers is usually part of the fun of cruising. Would I do Costa again? Probably not. Read Less
Sail Date April 2019
I chose this cruise because of the ports being visited and the low cost. The internet service was horrible, and when I complained and asked for a refund, I was told that it wouldn't be possible. They canceled two of our pre-booked ... Read More
I chose this cruise because of the ports being visited and the low cost. The internet service was horrible, and when I complained and asked for a refund, I was told that it wouldn't be possible. They canceled two of our pre-booked shore excursions - one because it was on disembarkation day (hello - why was it even offered, and why did they let us book it?), and the other because there were not enough English speaking passengers. The next day; however, we were on a shore excursion with 47 English speaking passengers and 4 German passengers, so we had to listen to the whole thing in both languages. Why couldn't they have done that for us on the previous day? The entire cruise catered to the Italians, and it was tiresome to have to hear everything in 6 languages, not to mention that it was clear that they were joking and laughing with the Italian passengers and not translating what was happening to everyone else. They were very chintzy when it came to game prizes (one prize for the whole team, and it was always a thin little tote bag), and the only activities were one or two video quizzes and dance lessons. Bingo was expensive, only played twice, and only one game each time. The food was awful - obviously frozen and thawed, not cooked fresh, and the same old items every day in the buffet, and only 3 choices in the dining room. Water, anywhere but the dining room or buffet, was not free, and in the dining room it was only free for the Americans. Staff was often rude for the most part and didn't offer any accommodation for any complaints or problems. Because every port was an embarkation/debarkation port, the elevators near our room were closed down all afternoon, and then we had to listen to the muster drill more than once. Your credit card is billed in daily increments that never match the daily charges, though the total did appear to be correct. Read Less
Sail Date February 2019
The Ship was amazing, we were well impressed with the Shows, the food was lovely and a good choice but it was never more than lukewarm which was a shame, the staff work so hard and are so friendly. We bought one of the middle drinks ... Read More
The Ship was amazing, we were well impressed with the Shows, the food was lovely and a good choice but it was never more than lukewarm which was a shame, the staff work so hard and are so friendly. We bought one of the middle drinks packages it and proved to be a godsend as the drinks were expensive. We did find it hard work getting back on the Ship after a trip. I also slipped up on deck 10 near the Lido Buffet and had to see the hospital doctor who's bill was €352.00 of which €100 was for a BANDAGE which is a bit extreme by any standards, really thought I would at least be able to use my EHIC as it was an accident onboard , this then spoilt my holiday as I had badly damaged my knee so was in a wheelchair for the 4 days out of 7 and unable to take the wheelchair on shore. Read Less
Sail Date February 2019
We were offered a package with airfare and cruise. Seemed like a good deal. We had previously discussed visiting some of the cities on the itinerary, First glimpse of Costa infrastructure technology was when we tried to log in to the ... Read More
We were offered a package with airfare and cruise. Seemed like a good deal. We had previously discussed visiting some of the cities on the itinerary, First glimpse of Costa infrastructure technology was when we tried to log in to the MyCosta website It asks for your first name, surname and your "BOOKING REFERENCE" Login always fails unless you omit the first name.. We asked for where it boards. "Barcelona" Which dock ( there are 3 or 4) crickets.. Got on board, and went to check on our pre-reserved packages for beverages, excursions, etc. Most could not be found by the staff. I went outside, where I could get internet on my phone. Logged in to the MyCosta website, and saw that all my bookings were still there. Never did completely sort this out, so every time we ordered a drink the staff would have to double check for our drinks packages as they did not show in our ship cards. First night we went to dinner. We had booked for the "Main dinner from 21 O'Clock" They had us down at "Early Dinner form 17 O'Clock We had booked the Fiorentino restaurant on Deck 3 They had us in the Adularia restaurant We did not care much which restaurant, but did not want to eat at 7. They changed this for us. Second day was to be at sea, and I had booked for my wife to have a Swedish massage - 50 minutes, in the spa. Cost of 99 Euros Of course they "lost" the booking. I checked on My Costa the next day in port, and it was still there. This did not help me that day, so I had the spa rebook it. My wife was booked at 4 p.m., so she went and had the massage. They gave her the "Elemis Asian hot stone massage - 50 minutes" and charged us 154 Euros. They told my wife at the end of the massage that her skin looked quite dry, and sold her a package of 3 different skin lotions to help that. She signed the slip, and did not look closely. When she got back to our cabin she mentioned, so I asked for the slip. They had charged us 595 Euros for the lotions! We went back to the spa and wanted to return these ( unused and unopened, same day, within an hour) They tried to refused. I asked for a manager, and was told that she was not available. I complained to the cruise service desk and asked to speak with a manager. They spoke with me and an appointment with the spa manager was booked for 7 p.m. the next day. We met, she acted all surprised, and accepted our request for a refund. She accepted that, but that the refund had to be done in 2 days later, at Savona, at 10 am. The next day ( and a day before the credit was supposed to happen) they processed the charges against my card for $1,015 CAD The next day ( as arranged) and time I went back to the spa, and ( of course) the manager was not available, and the staff could not do anything. Went back to the cruise ship service, asked for a manager again, and was asked to wait for 20 minutes. Apparently some decision was made in the background, as, when I returned 20 minutes later they offered us the credit, which we accepted, and was processed on the last day of our cruise.. On that day I told them that unless I could log in to my card website and see the credit there I was not going to leave the ship. Drink packages: We booked 2 drink packages: "WATER, COFFEE & BEER PACKAGE" for 69 Euros, to include: " package of 7 water bottles (1lt), 7 draft beers (40cl) and 14 coffees (normal or decaf)." This actually meant: 7 water bottles, 7 Heinecken drafts, and 14 espressos. If one ordered a coffee with milk, they made us cafe latte, and charged our card for 3 Euros. We finally learned that if we ordered an "Americano with milk" we could get this, actually made identical to a cafe latte, and put it against our prepaid coffees. They would not credit us for the 5 previous coffees we had, at a cost of 15 Euros. Cabins: We selected an inside cabin, midships. It was clean, comfortable, and very quiet. Only complaints: TV remote did not work ( they replaced) Only 1 AC power outlet in the whole suite. Bar fridge did not refrigerate. In general, the staff service was quite good. The sit down meals were Italian food and very good with excellent service The buffet meals were chaotic. Running out of many items very fast. They acted like they were preparing to feed 500 people and 1500 had shown up. They charge an automatic 15% gratuity on all purchases, food and beverages. This is not included with the prepaid drink packages, and is charged extra. They charge an extra 10 Euros per day, per person, service charge. Basically the practice is to "nickle and dime" one to death on everything. Most of the ports were as expected. One, Savona, in northern italy is a former industrial town with a population of 61,000. As Wikipaedia describes it: "Savona used to be one of the chief seats of the Italian iron industry, having iron-works and foundries, shipbuilding, railway workshops, engineering shops, and a brass foundry." There is little to see or do there, and apparently it is chosen as it is fairly close to both Genoa ( 56km) away and Monaco ( 132 km away. Pardon my saying and apologies to the citizens of Savona, but it is a bit of a :"shithole" In either case an excursion is a trip by bus for about half the days travelling by roads. I think that Genoa would have been a much better destination, See: https://www.cruisecritic.com/ports/newport.cfm?ID=181 I just looked on Google Maps and saw 2 Costa ships tied there as of the day they took the satellite pictures. In summary: Nice ship, good food, cheap and disorganized cruise company. Will not be back on their ships. Read Less
Sail Date February 2019
Briefly; SAMSARA SUITE #11005 - the second largest cabin size on the ship (I believe) - ONE plug socket for guest use (oh and one behind the wall mounted TV) - Massive balcony with tub but horrible blue fluorescent lighting (stops ... Read More
Briefly; SAMSARA SUITE #11005 - the second largest cabin size on the ship (I believe) - ONE plug socket for guest use (oh and one behind the wall mounted TV) - Massive balcony with tub but horrible blue fluorescent lighting (stops junkies I guess) - Poorly designed bath screen needed a dressing robe cord to stop it banging all night - WiFi signal practically non-existent - Very noisy cabin stewards outside door from 7am - Very noisy "vacuum flushing" system every 10-15 mins from 7am (not toilet) INTENDITORE Drinks Package - massive choice of two wines available at bars (majority of which are closed until 7pm/8pm) - Heineken the only draft beer available (or their own draft from one bar open from 7pm) - No cordials such as lime, blackcurrant etc (maybe too expensive at 30p a litre wholesale) SERVICE LEVELS - bar/lounge service ranged from OK to extremely slow - I go out of my way to be polite to staff but it made little difference on this cruise BUFFET RESTAURANT - went once - not to be repeated - cold food, limited choice and no method in its layout (treasure hunt to make a meal) THE CLUB RESTAURANT - staff training = zero - maitre'd was their for his benefit not to ensure the guests had a great experience - rushed courses despite asking several times for it to be slowed down - plates removed while my wife was still eating - new cutlery put in place even while my wife was still eating - extremely (EXTREMELY) limited choice but what we did have was nice - please, no more mozzarella or pasta dishes (Italians cannot eat only this surely) - vegetables twice in 7 days (5 runner beans one day and a carrot on another) - screaming children running around restaurant (its supposed to be a dining experience) SHOWS / Venues - Italian and in Italian (90% of the time) - but I expected it so was ready I guess - very little variety of music around the bars and minimal seating in most - theatre layout really poor - estimate 20% of audience could actually see the whole stage ENTERTAINMENT (quizzes etc) - italian and in italian BILLING - overcharged 114E so queried at reception only to be told I had to go to the Spa to get it corrected. I had never set foot in there so why do they expect their guest to do all the chasing - overcharged again by the Spa - this time for 210E. I went there this time as I was closer to them than reception. The Manager simply told me "you really shouldn't worry about these things, they will get sorted" - perhaps if they didnt happen TWICE for somewhere I had never set foot in, I would have been a little more understanding. DEPARTURE - carry your own luggage as this helps you to get off the ship faster (you will thank me) SUMMARY We have now taken 41 cruises, 6 of which were on another Italian line MSC. Costa is by far the WORST cruising experience we have EVER had. The noisy, rude groups of Italians weren't the issue as they're on MSC too. Just about everything about Costa was the problem - poorly designed ship - minimal staff training and therefore mostly poor service - limited bar times and extremely bad choice of drinks in each - poor but expensive wifi - limited food choices in The Club Restaurant - billing issues TWICE Yes, Costa are a cheaper alternative - but they don't even seem to want their guests there. Read Less
Sail Date December 2018
This was our 3rd with Costa (and 26th overall) and we had always had great experiences previously with Costa so did not expect anything different on this cruise. We were very disappointed overall. The ship overall was very nice. It ... Read More
This was our 3rd with Costa (and 26th overall) and we had always had great experiences previously with Costa so did not expect anything different on this cruise. We were very disappointed overall. The ship overall was very nice. It was well maintained and decorated nicely for Christmas. Whilst the layout of the ship is not the greatest (you have to go up or down to get where you want to go sometimes) and the public toilets are not well signed, it is functional. Getting on/off the ship in ports was possibly the easiest ever. Debark we were off the ship collected our luggage and on the bus within 5 min of our appointed time. Now for a quick review on each area - Cabin - Despite many complaints it never got below ~22/23c - the only person who cared was our cabin steward. Food - MDR - Very inconsistent in quality/taste/variety/service. The first night dinner took just under 3 hours and on average we were 2+ hours with the first dish coming to the table approx 1hr after sitting down. One night I ordered from the kids menu to find something I would be happy with (I am a picky eater, but can normally find something I can eat). Also Breakfast was always a Scrum, even though I thought they did a great Ham and Cheese Omelette, I could not handle the craziness. Buffet - Very inconsistent in quality/taste/variety/opening. It was a treasure hunt to put an actual meal together. Teppanyaki - By far the worst we have ever been to. It was tasteless with some poor quality meats and the show was not good either. Burger Place - Decent but nothing to write home about. PIzza Place - Yes you have to pay for the Pizza - This was by far our best meal on board. Staff - Except for 3/4 people I found most staff to be rude/unfriendly. Now I don't expect a lot but common courtesy goes a long way. Bars - Overall quite limited. We ended up in the Beer bar on deck 5. Even at €2.50 a beer with our package was worth it. Also the service was top notch! We did speak to the Hospitality Desk about some of our concerns and the International host called me back 2 days later to discuss them. Offered Pizza or Crepes as an apology, I suggested an OBC to cover part of the teppanyaki and she said she would see what they could do. Here I am at home and I am still waiting to hear. I want to be very clear, I was not expecting any credit when I complained, I really just wanted a colder room. I did however think the Panettone left in the cabin on Christmas Eve was a nice touch. I could continue, but overall we are just disappointed after great experiences previously. Read Less
Sail Date December 2018
Arrived home last night from our Christmas cruise around the Med. The Costa Diadema is a beautiful ship, a pity it isn't owned and run by Celebrity or Royal Caribbean. Our inside cabin, 2269, was comfortable and spacious. Part of ... Read More
Arrived home last night from our Christmas cruise around the Med. The Costa Diadema is a beautiful ship, a pity it isn't owned and run by Celebrity or Royal Caribbean. Our inside cabin, 2269, was comfortable and spacious. Part of the cruise experience is good food, unfortunately not on this ship. The food was awful, the only thing consistent was it's temperature, cold or tepid. The dining room was practically empty, which says a lot. My Christmas Day lunch was hamburger and chips, the evening Gala Dinner menu was mostly variations of fish. Our waiter forgot one course of my meal and then brought me the wrong main meal, when I pointed out it wasn't what I ordered he argued with me. The 26th December we settled down for our meal in the dining room, read the menu and promptly left. We ended up eating buffet food next to the swimming pool, totally over dressed. The food in the buffet was luke warm with the same choices every day, and the waiters slow to clear tables. The entertainment in the theatre was just the crew or ship's dancers, but we did find the groups around the various bars and lounges good. A huge ship but never felt overcrowded as there was plenty of seating area's to choose. We didn't take any ship's own excursions as English was the fifth language to be translated, which tends to grate on your nerves after a day or two. No, never again with Costa, we shall only book with Celebrity or Royal Caribbean in future. So that's Christmas 2016 finished for us and we was so looking forward to it. Read Less
Sail Date December 2016
Very disappointing cruise. After a great 2015 Christmas cruise, our 2016 cruise aboard Diaderma was a huge disappointment. Meal times were nothing short of a cattle market. Christmas Eve being the worst meal I've had in a long time. ... Read More
Very disappointing cruise. After a great 2015 Christmas cruise, our 2016 cruise aboard Diaderma was a huge disappointment. Meal times were nothing short of a cattle market. Christmas Eve being the worst meal I've had in a long time. We ate in the Adularia Restaurant which was clearly unable to cater for the number of guests. Queues of frustrated guests trying to get a table. Once we did finally get a table, the meals came out luke warm, some even cold. The delay in between courses sometime approached 1 hour. On one evening after being left for over an hour waiting for dessert, I tried approaching the restaurant manager who clearly didn't want to know and walked away mid conversation! Very poor customer service. Out of 7 nights on board we had one decent meal - and that was when we paid extra for it at the Samsara restaurant. With the exception of the professional dance troop, the evening dancing entertainment was also poor. Second rate tacky music circa 1970/1980. I'm sure Costa can do better - they just missed the mark on this cruise. Read Less
Sail Date December 2016
Costa Diademia Our Cruise December 24th 2016 We live in San Miguel de Salinas in Alicante, our trip starts December 24th 08,00am we drive to Alicante airport and leave our car with www.parking10.com 8 days for just 48 euro. We hop on a ... Read More
Costa Diademia Our Cruise December 24th 2016 We live in San Miguel de Salinas in Alicante, our trip starts December 24th 08,00am we drive to Alicante airport and leave our car with www.parking10.com 8 days for just 48 euro. We hop on a Vueling 1 hour flight to Barcelona at just 35 euro per person. We get Taxi from Barcelona airport to the Cruise terminal for 35 euro for 5 people and 5 cases. Queueing to get on was a bit of a pain especially having to write out and sign sickness form, but in less than an hour we were on board. We were pleasantly surprised by our inside Samsara cabin 12009 it was huge. And In a very privileged position. The ship is fantastic, clean, well laid out. Christmas day was Chrissmassy! Good points nice cabins, nice spa package, nice room attendants, and nice waiters in bars. Show every night, drinks package is well worth it. Facebook internet package is cheap. Bad point’s staff not so happy in their work, self-service buffet a disaster at breakfast and lunch. Spa wet are far too small. You have to buy water! Pizza area really really dirty. We have cruised with Costa before we had suites on the Concordia and the Serena, guess what Costa would not honor our accumulated points. So we have finished with Costa because of this forever.We should be VIPS! On the whole we had a great cruise totally enjoyed the Floretine restaurant for breakfast and evening meals. Managed to get a full English every day. We got free pepsis and 7ups instead of buying water. Trips, Calgaria, we did a coach trip to Nora, boring. Rome do it on your own, far cheaper , less walking, see everything in half the time with Civitachechia Cabs. La Spezia having done the leaning tower of Pisa many time before we went on a shopping tour to “Shoppin outlet village” What a con, very expensive. Not worth the bother visiting. Savona, here we went to Monaco and Monte Carlo, the best trip of the cruise, very impressive, clean and exciting. Marsella, what a dump, they are trying, we were very scared by the amount of Muslims around they spit at women in the street. Couldn’t wait to get back to the ship. Read Less
Sail Date December 2016
Firstly i wish to draw attention for other travellers to what happened to us: It clearly states on our invoice to pay by bank transfer, we were told initially when to do so which we did, however Costa subsequently made a deduction for ... Read More
Firstly i wish to draw attention for other travellers to what happened to us: It clearly states on our invoice to pay by bank transfer, we were told initially when to do so which we did, however Costa subsequently made a deduction for the same amount of 3000 euros from the original card which we had used to make the deposit 12 months earlier, despite my saying not to use this card again. I called to point out and was told it would be refunded straight away, 2 weeks later nothing and each time i called no one seemed aware what was going on with different variations and different people each time i called. They have a free call back service to make a booking, but once you have done so they do not seem to want to know and you have to call at your own cost! Eventually 3 days before the trip we did receive most of the money back but with a shortfall of 70 euros which was due probably to a difference in exchange rate/ bank charges ( we live & so booked in Spain and the original card was a UK card) however through no fault of our own do not see why we should be out of pocket at all. I complained again and was told it would be refunded to us before the cruise, but again No! Once on board i went to speak to customer service, in my opinion and for the sake of keeping our group of 8 people happy i felt they could add this relatively small amount of money to our on board account to use on the ship, it was our own money we were simply asking for it to be given back. The attitude I was met with was one of total indifference, a fob off and go away, stop bothering us approach, yes yes it will get sorted but its Xmas so theres no one available, come back in 3 days!!! I did this and by now am seething only to be met with more of the same! No one on board, so i am told, had the managerial authority to just make a decision, i had all the bank account evidence and an email from Madrid office which agreed that it was an error BUT they STILL could not authorise to give us the missing money. I asked to speak to someone in authority and again was fobbed off with an english speaking supervisor and finally a department head but still without any authority to do anything..... NOT Even APOLOGISE! Not once did they say sorry to us! I was told they now had to wait for email authority, i said just pick up the phone! Finally on the penultimate day of our cruise they added the 70 euros to our on board account, still not an apology or gesture of goodwill, it was as if it were my fault, how many customers has this happened to, and how many people simply pay the full balance which is on the invoice they sent out 3 times, on booking, on the 25% due date and on final bal due date, never do they send an actual statement showing the DUE amount, i am sure some people forget they have paid the 50 deposit & i doubt Costa would tell you because had we not noticed the extra 3k disappearing and calling to chase it we would never have had it back! Now on to the cruise itself: The dining experience was a pretty hideous event, we had the second sitting beginning at 9.15 pm which for us it is far too late, (& the 6.15 one is too early) and took far too long, exacerbated by the fact they had just implemented a new electronic hand held device for taking orders. The result was our poor waiter was in a state of total confusion for the entire week, he told us he was supposed to have an assistant but he was always deployed elsewhere. The food came in erratic order, eg of the usual 5 courses available not all of us ordered each one, but instead of bringing all the first courses followed by second course etc he seemed to bring them randomely, this resulted in one person eating the main second course whilst someone eating desert, on one occasion one of our children got nothing even though he had ordered the same as other people. We laughed when one person got something as we tried to work out which course it was saying ooo i have got that to come next! Each course should be served together. Although a lot of effort was put into the gala Xmas eve & Xmas day menus, and it was followed on the 3rd night with an extra special menu by a celebrated chef, this meant for 3 nights in a row there was "gala" type food and was too much on consecutive evenings, the portions were too large in my opinion, i would have preferred smaller "taster" size portions of each dish to enable us to try more without over eating and judging by the amount of waste returned to the kitchen, i think others felt the same. Breakfast in the foirentina restaurant was nice if you just want an alternative to the buffet, but dont expect the hot food to be so! The pancakes i ordered were far too thick and freezing cold with little or no syrup. The Eggs benedict turned up freezing cold, as if they had never been introduced to a pan! and on our final day the hot waffles i ordered never materialised at all! The bars and entertainment were on the whole great and we loved the variety available, always somewhere to enjoy live music, our favourite was the country rock club where the band and duo were fabulous. Disabled facilities are very good, level access to all areas, mums window cabin was amply spacious for a wheelchair to turn and manoeuvre & level floor shower and spacious bathroom. Some of the disabled loos however opened the door when they should not have done so beware! On a final note i booked the holiday 12 months in advance and as we were travelling as a family with 4 cabins one of which was for a wheelchair bound person i asked for our rooms as close together as possible, especially for mine to be close to hers so i could help her when necessary. We initially had 9003 & 9131 which is half the ( huge) ship away, and the others on another deck, despite emailing each month to ask for closer cabins i was always told that there had been no more cabins released yet, finally in October to be told the ship was almost full!! How had that happened when there had not been cabins released - ridiculous, how far in advance must one book in order to get what you want! In the end by coincidence i called once when a closer cabin was located so i ended up with a cabin around a quarter of the ships length from my mother, i still had to trip along the corridor each morning to let in her breakfast server but that was not so bad, but it would have been nice to have been next door. Disembarkation was good, they allowed mum to keep the room a little longer and there was no rush to disembark for us all. On the whole we enjoyed the cruise, but next time I will try another company! Read Less
Sail Date December 2016
This was our seventh cruise, the second with Costa. We previously sailed with Royal Caribbean and NCL. We booked a back-to-back cruise, doing the same six-day route twice in the Western Mediterranean. For the first cruise we received a ... Read More
This was our seventh cruise, the second with Costa. We previously sailed with Royal Caribbean and NCL. We booked a back-to-back cruise, doing the same six-day route twice in the Western Mediterranean. For the first cruise we received a free upgrade from inside to balcony, which was a real treat. My wife has special dietary needs and was looked after superbly by the crew, delivering food to the room every morning at no extra charge. The interior is tastefully done, certainly the most appealing of all cruise ships we have been on. The ship was kept impeccably clean. The entertainment was good with a variety of lounges where musicians perform. The food however did not compare well with the other two cruise lines mentioned above, e.g. cold buffet breakfast (it is called an Italian breakfast); so there is no bacon, eggs and sausages which I associate a buffet breakfast with. You can have an English breakfast in the formal restaurant, but it closes around 9:00. Being a late sleeper, I usually did not get to the formal restaurant, but the two times I did eat there the bacon and eggs were cold and not worth the effort. Free drinking water is not served at dinner, you have to pay for it. Ice cream is charged at Euro 1.50 per scoop. I thought that was a bit stingy on the side of Costa. On our NCL cruise earlier this year self help soft serve ice cream was freely available at the pool area from mid morning to late afternoon. The internet is expensive, slow and unreliable. I used the internet early in the cruise but had difficulty to log off ("unable to connect" appeared on the screen). I immediately went to the help desk to report it and found I was logged on for another six minutes after I tried to log off. I requested a refund, they "investigated" and "found" I had used the internet for the entire period and they would not refund. I did not make a fuss about it because it only cost an extra Euro 1.50, but after this incident I did my internet connections at internet cafes and coffee shops in the port cities. Despite the small hick ups we thoroughly enjoyed the cruise. Read Less
Sail Date December 2016
I just came back from Western Mediterranean cruise with Costa Diadema. It includes Palma de Mallorca, Civitavecchia / Rome (Italy), La Spezia (Italy), Savona (Italy), Marseille (France) and Barcelona (Spain). Overall it was a good value ... Read More
I just came back from Western Mediterranean cruise with Costa Diadema. It includes Palma de Mallorca, Civitavecchia / Rome (Italy), La Spezia (Italy), Savona (Italy), Marseille (France) and Barcelona (Spain). Overall it was a good value for the money. But it is hardly impressive, if you have taken other cruises. The main weakness is buffet food and the quality of nightly entertainments: low level and cheap. Lousy singers and dancers, short shows (max 40 min) and not much variety (almost every night is dancing and singing, with rare acrobatics). The buffet is very poorly arranged for the number of guests, so it's a constant struggle to get food. The main dining is very slow, min of 1.5 hours to eat, with small portions. Cruise line tries to rip you off in any way they can, including providing expensive buses from port to city, while not providing any information on what else you could do. The strong points are fairly new beautiful ship and great crew (mainly from Philippines and India). With so many options avilable, I will not choose Costa next time. Read Less
Sail Date November 2016
was recommended cruise by iglue,had cruised twice before with different lines if your thinking of a Costa cruise I highly advise you look elsewhere ,the ship was spotless that's the good point over and done ....English is the last ... Read More
was recommended cruise by iglue,had cruised twice before with different lines if your thinking of a Costa cruise I highly advise you look elsewhere ,the ship was spotless that's the good point over and done ....English is the last language spoken,its pot luck if you get a waiter whose not moody, the buffet is like a cattle market free for all with pushing in and general bad manners,we waited 1 hour and 15 mins in between the starter and the main when we went dinning...,making tea in the cabin is forbidden,you have to pay for everything other than breakfast time when tea, orange ,coffee is free,a small beer will set you back £4 every thing is overpriced and will make a big difference to your budget,there is nowhere to buy toothpaste or small items on board but you can get a high end watch or handbag,the constant having to pay out soon puts a damper on things,wouldn't be so bad if the prices were not so outrageous .The main theme is Italian so expect cold meat and sweet cakes for b/fast,we tried the full English and I am not exaggerating when I say the fried eggs were fridge cold and the rest was disgusting. evening buffet was OK with more variety available,the entertainment ranged from good to childish,my son in laws father collapsed in palma and we rushed him back to the ships doctor who would do nothing till the cost was explained,there are silent light switches in the cabins but very noisy door locks that wake you up in the middle of the night by some inconsiderate door slamming...the tv has over 80 channels but only 3 are English and 2 of them are news channels I could go on but I think you get my point ..look elsewhere . Read Less
Sail Date October 2016
My wife 53 and I 65, booked this cruise in mid May out of Barcelona for an anniversary. We actually found this Costa cruise after we could not get a booking on our first cruise ship choice.We are we glad it worked out that way. I cannot ... Read More
My wife 53 and I 65, booked this cruise in mid May out of Barcelona for an anniversary. We actually found this Costa cruise after we could not get a booking on our first cruise ship choice.We are we glad it worked out that way. I cannot say enough how much we enjoyed this cruise.ship and the pricing. We have cruised often but this was our first Costa cruise. Because we had never cruised on a non American ship that used Euros as its currency we didn't know what to expect We were leaving our comfort zone Our concern was soon allayed Diadema is very large and beautiful ship that has the European feel as it should while still welcoming to Americans from the US.with all communication also in English as well. The public areas are ,colorful, cheerful, modern and always very clean or you being polished. Munster was by video in the lounges which I liked. Check in was quick and, for us about 20 mins. and trouble free with the many layers of security which I found comforting. Our luggage and room keys were in our cabin when we arrived. I have usually received my key at check in . We had a deluxe balcony cabin #1037 on deck 10 about half way between mid ship and bow. . The room was arranged well with plenty of storage and ample area to move around in. The bathroom was typical of any ship with all the hot water we needed but the shower drain was slowed down during peak ship usage. The pushed together twin beds we had were firm but with only 2 pillows that we hated.. The balcony,which we used often,was nice with its' 2 chairs and a small table. Only on occasions did we smell some cigarette smoke on our balcony sailing past us from someone smoking outside their cabin but was not a major bad and we are non smokers. The TV carried BBC which we used to stay current and some movie channels. From our arrival, to departure, the cabin was maintained well and kept spotless. We found most of the staff spoke English, to be very well trained, helpful, and always spoke politely. The twice nightly shows were all very well done and we saw them all. There are many lounges with good service,, on par drinks, peanuts always offered,and live music located throughout the ship. Most servers remembered my drink of choice before all was done. We purchased the Beverage Package which is pricey but worth it to us. There are some ok pools , not too crowded when we were there in May and several well used hot tubs with a nice workout facility. Be warned that lounge chairs are in high demand so stake out one early. I saw fewer kids on this cruise but they have nice play areas on board. The food was ok, with good variety but nothing to rave about. We went to one specialty restaurant and didn't find it worth the money. Deserts were usually the cool whip variety. Tons of fresh fruits. Breakfast was good, coffee was ok with tons of pastry, meats, fruits and cheese but with very little eggs offered. The casino was very good and well used with a good mix of gaming tables and machines. Dealers were professional and helpful. The shore excursions were so so and we skipped most of them and did the 'On your own thing they offer instead which worked for us. With only one day at sea, it was exhausting if doing all excursions. Another sea daywould have been nice I highly reccomend this ship and cruise Read Less
Sail Date May 2016
This was my first Costa cruise. It was my honeymoon and because of that we splurged for a mini-suite. This gave us certain benefits such as first boarding group and first disembarkation group, a fruit basket refilled everyday and a bottle ... Read More
This was my first Costa cruise. It was my honeymoon and because of that we splurged for a mini-suite. This gave us certain benefits such as first boarding group and first disembarkation group, a fruit basket refilled everyday and a bottle of sparkling wine. We also had a "water package" which gave us water at dinner although since we bought the drink package we would have had the water anyway. We got to the port in Barcelona via train/metro/blue bus from the airport. We arrived just after 1:00 but could not board until 2:00. There was a bar in the waiting area and we were given a free non-alcoholic drink which I think was part of having a suite. There was also free wifi. The good points were the cleanliness of ship, the many lounges with live music and dancing, the cabin attendant and the entertainment. They did a good job of handling the multiple languages. As a member of the English speaking minority it was a little difficult to meet new people as so few spoke English. We knew that going into this and it was our honeymoon so it was not much of a problem. The bad was the high cost of the excursions, especially shuttles into town. We only took a shuttle once into Marseilles at 10.95 euro each. We were warned several times about possible danger in Marseilles because of terror threats and a marathon being held in the city the day we were there (just days before the Brussels bombing) At Palma de Mallorca there is a city bus just outside the terminal for 1.5 euro and a stop of the hop on hop off bus which we did use and found to be good. In La Spezia we were faced with a train strike and could not go to Cinque Terre as planned and instead took a city bus to Porto Venere a lovely village very much like the Cinque Terre villages. There was also a bazaar in town that day with plenty of shopping. In Civitavecchia we took the train to Rome. We took the port bus from the ship and then walked to the train station. There was also a bus for 2 euro to the train station from where the port bus drops you off. If we had known where the port bus drops off we would have just walked from the ship to the train stations it would have been a shorter walk. The train was just over an hour to Termini station. I'd suggest getting off at St. Peter's as it is less time on the train and right by the Vatican (and a long but interesting walk to other sights). If you never been to Rome it might be better to take the see-it-all-in-a-day tour. In Savona we rented a car and drove to Monte Carlo. We took a taxi to Europcar for a flat fee of 15 euro and walked back to the ship. Driving to Monaco is not for the faint of heart. The narrow street with switchbacks all the way down the mountain was scary and even worse going back up because we had a standard transmission and those hills were steep! The city is beautiful as is the scenery on the way to and from (mostly highway driving). Gotta love all those tunnels. Getting off in Barcelona we took the Blue bus to the Christopher Columbus statue and then walked to our hotel on Las Ramblas, dropped our luggage and then took a hop on hop off tour of the city. Great way to see the city. The ugly was the food service and sometimes the food. Our waiter had an bad attitude especially toward guests who arrived late which my husband did one night. Our beverage waiter was great and remembered what we wanted each night. If you miss your dinner seating you can go to the 10th floor but will have to pay 5 euro. We generally ate breakfast in the dining room where we could order off a menu and/or have some of a buffet. The breakfast buffet on the 10th floor had more variety but we didn't use that until the last day. I prefer my food made fresh. The "juices" were sweetened and watered down. The coffee started out great but as the week went on the quality diminished. One could always get a great fresh made cup of coffee, espresso or cappuccino at a bar. Since I had the drink package it was included. Fresh orange juice was not part of the package, however. There were various parts of the 10th floor buffet open at different times between noon and 5:00 for lunch. Sometimes it was very limited which was unfortunate for those boarding the ship later in the day. We witnessed staff pulling back trays of food while people were actively taking food off of them. As expressed by others it was sometimes difficult to find a place to eat and the silverware was hanging on racks at each table - something I found very un-hygienic. In general, I found the food unappetizing and some nights had trouble finding something that I would like. I may be somewhat biased because I did contract some intestinal illness on board and was very sick for two days and ate little for two days after that. My husband always found something to eat but found it heavy and heavily sauced. I was expecting Italian food such as I have had travelling in Italy but that was not the case. I am not sure that I would every cruise with Costa again because of the food issue and the poor service we had relating to the food. Read Less
Sail Date March 2016
A lot of hidden cost that makes me feel like low cost company that tries to charge you even for the air you breeze. Mandatory service charge 9 euros should be included in basic price to reflect the true cost as if you travel in 3 it sums ... Read More
A lot of hidden cost that makes me feel like low cost company that tries to charge you even for the air you breeze. Mandatory service charge 9 euros should be included in basic price to reflect the true cost as if you travel in 3 it sums up to another 200 euros. Water costs 3 euro per 1L plastic bottle and it is terrible not having water available when needed without having to pay for it. No water offered with dinner unless you pay, no hot drinks available unless it is for breakfast or if you pay The breakfast buffet pastry assortment was always the same Additional Fee to get from the ship to the cities you are visiting, shuttle bus should be free and in case of Marseille it actually was but it was not mentioned anywhere so you feel forced to book a shuttle bus service as there is no alternative unless you fancy to walk and hour to cross the port area. Disembarkation and leaving your cabin by 08:00 where your baggage is ready to be claimed only at 10;35. Internet- 19 euros+ 3 euros mystical service charge again for not being able even to log in into your gmail or use google not even to use the same connection from different devices unless logging in and out, basically as we are in 3 to use internet on our phones (Facebook and chats like whatsapp available only) we paid 60- euros only for that. Never again Read Less
Sail Date March 2016
This is the newest ship in Costa's fleet and its big. The design is modern, rather than classic, but tastefully done. Cabins and balconies are slightly larger than average and there is plentiful public area seating when the weather is ... Read More
This is the newest ship in Costa's fleet and its big. The design is modern, rather than classic, but tastefully done. Cabins and balconies are slightly larger than average and there is plentiful public area seating when the weather is wet. Food is very good and drink prices are not the worst on the high seas. The area that really surprised us was the excellent service levels. For a large ship the standard was really good and consistent throughout the ship. Embarkation in various ports was good, as is the disembarkation process. Be prepared for the vast majority of passengers being Italian, Spanish and French, all of whom can be a pain from time to time. But let this put you are off, their are a good few friendly one's too. We went with a drinks package and found it to be cost effective. No coffee or tea in the cabins. Read Less
Sail Date January 2016
The ship is first class, everywhere is spotlessly clean, the cabins are kept clean and tidy, the sheets, pillowslips and towels are pure white and changed frequently, as are the rubbish bins. There are various restaurants around the ... Read More
The ship is first class, everywhere is spotlessly clean, the cabins are kept clean and tidy, the sheets, pillowslips and towels are pure white and changed frequently, as are the rubbish bins. There are various restaurants around the ship, the food served is A1 first class and really cannot be faulted, do not expect English cuisine it is mainly Italian based. My only real gripe is, that unless you pay for it, water, tea and coffee is only available twice a day, in the morning at breakfast and again in the afternoon at tea time. On board activities are sparse and not very inspiring throughout the day, although the entertainment team are very congenial and at times quite funny and good for a laugh. The things that put me off the ship are, I thought going on a cruise meant everyone boarded at the departure point and all disembarked at the finish, not so, at every port of call people either left or joined the ship, it is in truth really a luxury ferry! The other problem is that at meal times in the served restaurants, the waiters show you to a table and take no regard as to the nationality of those that they seat or are seated, so it is likely that you will not be able to converse with anyone during the meal because of language difficulties, so instead of it being a pleasant experience it can be quite a drag. For my wife and I the Costa format did not work, and many of the (English) passengers told me it is probably the worst cruise line to travel on and that most other cruise lines are better. Read Less
Sail Date January 2016
Fantastic first time cruise with Costa! The ship is awesome, very glitzy and modern, clean throughout. Facilities are diverse and finished to a high standard and with the latest technology. A good feature is the costa mobile app which ... Read More
Fantastic first time cruise with Costa! The ship is awesome, very glitzy and modern, clean throughout. Facilities are diverse and finished to a high standard and with the latest technology. A good feature is the costa mobile app which allows you to chat freely amongst passengers using your device. Internet is affordable and they offer several plans to suit your needs Embarkation was a bit chaotic from a customer service point of view, and as a first time, they left us on our own and had a lot of questions. We boarded, was taken picture but still had no card. Then was told cards are in the room. We had questions and intuitively with the info in the cabin and help from guest relations felt more settled within couple of hours, at least before the first show commenced. I feel staff overall are very unfriendly. Possibly not by choice because it is a crowded ship, and possibly understaffed? Or just lack of emglish skills... First signs of this became apparent on an evening dinner At Corona blu restaurant with very slow service. On the other hand the girls at the hospitality desk were very attentive and courteous. Something worth mentioning is that the ship takes new passengers on every port. Can feel chaotic at times as new people embark and partake in the drill, etc No happy hour on drinks but they do have special promotions, the bellini and aperol spritz are worth a try. 5 and 8 euros respectively. Very satisfied with the Club Diadema restaurant choice. Generally if you have to pay you will be treated well. On this note, the spa is worth a look. At 35 euros the day pass it can be pricy but again the facilities are worth the price. Buffet crowded as you would expect but there was a varied menu each day and is worth highlighting the pasta. Very creative and tasty dishes as well as a generous salad bar Breakfast good, you have to go to deck 3 to get eggs. A lot of pastry generally as well as meat , peosciutto ham, cheese etc I recommend going on Diadema, although as an avid royal caribbean cruiser, if i see one option of each that i like at the same price , i will go with royal caribbean. Conversely if costa offers the best price, i will be happy to sail with Costa again. Truthfully , not knowing italian and staff not so friendly, possibly due to low level of english, makes me feel a bit dissatisfied. The ice creams from gelateria amarillo are amazing , at 1.50 euro the scoop. Plenty of choice. Discoteca pietra di luna is worth a look, very classy and great sound system with light functions. Read Less
Sail Date January 2016
What a wonderful way to spend Christmas! So wonderful we are already booking again for next Xmas! This was our second cruise first time with Costa, previous one with MSC. The highlight for us was the Xmas Eve Gala Dinner ( ... Read More
What a wonderful way to spend Christmas! So wonderful we are already booking again for next Xmas! This was our second cruise first time with Costa, previous one with MSC. The highlight for us was the Xmas Eve Gala Dinner ( lobster and fillet steak just 2 of the many choices) and believe it or not having eaten so much on Xmas Eve I had not expected to enjoy another gourmet Gala 6 course feast again the following Lunch time on Christmas Day - but we did and it was delicious!! During our 7 days we enjoyed 2 gala evenings pus the Christmas Day Luncheon. A real opportunity to dress up was a nice change and most people did so! FOOD: Overall the food was excellent, we ate mainly in the Adularia restaurant second sitting at 9pm, personally it is a little late for us, but the previous sitting at 6.30 is far too early. However the great thing on this ship is they do offer an "open" sitting option in the Corona Blu restaurant which next time we will ask for. The staff in the dining room could not be faulted and the service always excellent and efficient, the same waitress Katrina served us all week and offered both the food and wine which meant we were never left waiting with an empty glass! There was always at least 4 choices for starter main and dessert with standard alternatives if nothing appealed. Mostly my son and i ordered the continental breakfast in our cabin although breakfast in the buffet had something for all tastes, my husband preferred the table service in the Fiorentino restaurant where apart from a well stocked self service buffet you could order from a variety of international breakfast choices such as the English Full Monty, American Pancakes, German style sausage, salmon & eggs etc, i think there were about 8 options each offering the traditional fare of different countries - Fantastic!! * My only criticism is as a PIZZA lover i would have expected on an Italian ship at least pizza slices to be on offer in the buffet at lunchtime!! There is a separate pizzeria where you can enjoy a great choice of whole pizza's & dessert for @7 euros, we did try this any really enjoyed it, i dont think having pizza also on offer in the buffet would stop people enjoying the pizzeria too!! DRINKS: If you like a drink as we do then the Piu Gusto package is a must and very well worth purchasing if not already included in your fare. I don't understand the people complaining that they have had to pay for water or the price of soft drinks etc ( its a ship!! - drinkable tap water just isn't available - neither is it available where i live in Spain!, everything has to be brought on board so just get over it and pay for the bottled water, or buy a package, Costa go out of their way to offer a range of packages to suit all pockets so if you buy the basic package with no frills or drinks included then don't complain when you have to buy water / coffee etc - At the moment booking a classic package includes wine with dinner & if you pay a little more for the premium package then with Piu Gusto pretty much all you can ask for is included. ( The only exception being Ice Cream! - personally i would like to see this included in the kids Giovani package e.g @ the lido deck ice cream cart ( It costs 1.50 for a scoop so not that bad), if not in the Beautifully appointed Gelateria on deck 5. ENTERTAINMENT: In the various bars there is something to suit all musical tastes, we loved the rock and roll bar where 2 groups of musicians alternated and the atmosphere was lively and entertaining. The piano bar for us was also a great evening entertainment with fab music and dancing. Only saw the one show which was a very impressive acrobatic act. Dance lessons most afternoons really fun to join in, lots of other quizzes and activities. "Shopping precinct" impressive array of shops selling jewellery, clothing perfume and watches etc ideal for some last min xmas pressies. TV: With a 12 year old the TV was a little lacking for him, they could do with more English speaking entertainment channels not just news, Movies were available on a pay per view basis. @approx 9 euros each. INTERNET: BEWARE!!! There is no free Wifi. We bought the 25 euros pkg for my son, but this lasted approx 1 HOUR ONLY! looking at you tube etc, although there is a daily pkg for 4 or 5 euros which is for those who just need to check email / social media! DISEMBARKATION TIP: As a real Plus with Costa as opposed to MSC the disembarkation system was much better, although you had to vacate cabin around 8 am, you had been issued with colour coordinated luggage lables which indicated the time your luggage would be available to pick up in the arrival hall, you could then stay around to eat a leisurely breakfast and disembark at the allocated times between 9 and 11 ish. TIP: If you have an early or am flight out DO ask early enough to have the first slot for disembarkation / luggage collection - We received our green lables quite late on the eve b4 departure with a collection time of 10.30am - but as our flight home was mid am we needed to rush down to the luggage area as soon as they began unloading it @ 9 am BUT as they come off in order we had a nervous while waiting to see if our bags would arrive in time to shoot off to the airport! Luckily they were very quick at unloading the bags and within 30 - 40 mins all ours had arrived. OVERALL a lovely relaxing holiday with plenty to occupy all age groups, the weather in December around the med was warm and sunny most days 6/7, sunbatheable on a few days too!! Read Less
Sail Date December 2015
Whilst the onboard experience was generally great there was an issue caused by land-side booking team who need to dramatically improve to provide a complete customer service. It is not just about the onboard experience. More of this at the ... Read More
Whilst the onboard experience was generally great there was an issue caused by land-side booking team who need to dramatically improve to provide a complete customer service. It is not just about the onboard experience. More of this at the end We have now done about 15 cruises and this is the second time we have been on the Diadema at this time of the year. The motivation is that in the last week of November and first 2 weeks of December this line and nearly all others in have bargains to be had. As a pre- Christmas break this is excellent value at around £300 for the week. This time we were accompanied by mother-in-law at 91 years old. A little frail and a touch of Alzheimer's but still game for her first cruise. She had always maintained that she couldn't swim so would not go on a ship where you couldn't see land at all times. I think my pointing out that if we did sink, no matter how close land was, she still couldn't swim anyway so the distance from shore didn't matter, may have persuaded her to try it. Or maybe she just wanted to be with her son-in-law. The ship itself is very nice, clean, well maintained and modern. The facilities are excellent and the crew are outstandingly friendly and helpful. Moving around the ship was easy and even with 4300 people onboard it didn't feel crowded except for the usual peak time crowds in the buffet. The entertainment all round is excellent. The headline shows were varied and really well done and we never failed to find a decent seat but we did always go to the theatre at least 10 minutes before the start. The music around the ship was very good and even the cabin entertainment was OK, with 10 English language channels. OK they were mainly news and 1 kids channel but this is still better than most. For overseas readers of this review there were plenty of channels in all the main languages as well. Well done for the effort Costa. Mother absolutely loved the shows, dancing and music. Almost as much as the Asti Spumante. The inside cabins are a good size, better than most, and are well serviced. There was ample storage for a week the lighting is good allowing individual reading without having to have the main lights on (take note Brittania). I really do not like shower curtains though and the water pressure in the shower could have been higher for me. But it was acceptable. Only soap was provided but other items were available on request. The main dining rooms are very attractive and the service is very friendly and fast except for one occasion. The gala menu was new and presented for the first time on this cruise. Supposedly it was devised by and Italian 7* Michelin rated chef. I didn't work this night with an hour delay before most passengers got their first course and frankly the food was nothing special. Frankly the executive chef is better and knows what can be produced on his ship for 4000+ souls in a short period of time rather than a restaurant based chef. I appreciate the experiment and sincerely hope they have now got it right. The food itself on gala night was not as good as the regular menus. We never had a problem finding something that mother would not only eat but also enjoy. Often the food presented was very similar to UK food but with a fancy Italian name. OK there were items on the menu that were very Italian in orientation and we tried as many as possible. Most were superb but of course a very few were not to our usual taste. The buffet on the upper decks always had a very good range of dishes of many national orientations and everything we tried (not much admittedly as we tended to use the main dining rooms) was excellent. The services desk and land tours worked very well and always seemed to be more than adequately staffed with knowledgeable and helpful staff. The ship leant us a wheelchair for the duration for use both on and off the ship. The land based staff seemed to have the idea they were only available for use onboard. Any thank you very much for this, it made getting mother around and onshore sightseeing much easier and frankly less disruptive to other passengers. We all took the drinks package for around £20 pppd. This allowed unlimited beer, spirits, cocktails, bubbly, wine by the glass, and also gave water in the dining rooms if you wanted it, which is a pay for item normally, and included all taxes and gratuities. If you drink a total of 4 drinks per day as well as water with meals it becomes value. Less and pay for it as you go. The Problem We were allocated cabin not close together as requested but separated by 4 decks. This is despite 3 phone calls to Costa Customer services and 2 e-mails to ensure that due to the age and health of mother we wanted to be as close as possible. The customer services staff were lovely and understanding and reassured us that the request was on the system. Unfortunately whoever did the cabin allocations either didn't bother to read the information or ignored it. This upset mother quite badly and took a couple of days with lots of reassurance and phone calls between our cabins to comfort her. Eventually she was quite happy but it really was not necessary for us to go through this. Unfortunately as disembarkation is by decks this also gave us problems here as we only found out the disembarkation times on the morning we were getting off. I know if we had thought about it we could have resolved it but by the time we got back from the evenings entertainment we forgot to look. The disembarkation times and baggage labels were only delivered late after we had gone out. Also, as we had requested a specific disembarkation time it is not unreasonable for all members of the party to be allocated the same time. Disembarkation itself was fine though with a man to push mother and retrieve their wheelchair. No problems Perhaps if the authorities had not closed the M1 for an hour on the way down to Gatwick causing us to miss our plane and subsequent transfers causing us to rush around to purchase more tickets etc, then mother would not have been so upset. Hey Ho!! Read Less
Sail Date December 2015
First time cruising with Costa, enjoyed it very much. We found the staff very accommodating and helpful. However if you are expecting a formal night with ambience then forget it. Anyone thinking of going to the expense of buying Dinner ... Read More
First time cruising with Costa, enjoyed it very much. We found the staff very accommodating and helpful. However if you are expecting a formal night with ambience then forget it. Anyone thinking of going to the expense of buying Dinner suit or special dress then save your money! We arrived in the dining room on the 'Gala night' all done up to the nines with suits and black tie to be seated at our normal table,and next to us were our fellow diners dressed in casual attire. It would seem that formal on the Diadema is that Men wear a jacket. We and our friends were very disappointed. The all inclusive package is a must. If you are a light sleeper then avoid cabin 9244 as the staff start cleaning on deck 10, the outside eating area from about 5.30/6am each morning dragging tables & chairs about! Our friends were in this cabin, and to give Costa their due our friends were moved that same day to a much quieter area. Holly, the English rep on the ship was very helpful. Will we cruise with Costa again? Not sure as we were looking forward to a more formal way of cruising. Cannot understand why hot food was not available in th dining room on deck 10 for breakfast as it was served in the same place as hot food was served at lunch! Our friend is disabled and nothing was too much trouble to assist by all members of staff. Read Less
Sail Date April 2015
Costa Diadema Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.0 3.1
Entertainment 4.0 3.4
Public Rooms 4.0 3.7
Fitness Recreation 5.0 3.3
Family 4.0 3.3
Shore Excursion 3.0 3.0
Enrichment 2.0 2.9
Service 4.0 3.3
Value For Money 4.0 3.1
Rates 3.0 N/A

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