The roomservice was exellent. Housekeeping spoke very good English. She took really good care of guests.
I was travelling solo, and the whole crew of the ship took really good care of me. The whole crew called me Madame. I dont like shows so much, and luckily the was a place on the ship where 2 gitarists sung songs from the last 30 years. I really enjoyed it, they played like pro's. Food was ...
Our friend selected this cruise for his first cruise and first trip to Europe. We are faithful Celebrity cruisers so I use that cruise line as my baseline. The price of this cruise included the cruise cost, airfare, and hotels on arrival day and day of disembarkation. The Diadema is a fairly new ship that accommodates about 5000 people. People are able to embark and disembark at any of the ports, ...
Booked this western Mediterranean cruise to visit most ports that I had not been to. I also had never been on Costa or any other Italian flag ship. I had cruised Carnival, Norwegian, Royal Caribbean, and Princess on a total of 8 cruises. The advertised cost seemed reasonable, but then came added things, like water package, drink package, and specialty restaurants like the ice cream bar and the ...
The Ship was amazing, we were well impressed with the Shows, the food was lovely and a good choice but it was never more than lukewarm which was a shame, the staff work so hard and are so friendly. We bought one of the middle drinks packages it and proved to be a godsend as the drinks were expensive. We did find it hard work getting back on the Ship after a trip. I also slipped up on deck 10 near ...
I chose this cruise because of the ports being visited and the low cost. The internet service was horrible, and when I complained and asked for a refund, I was told that it wouldn't be possible. They canceled two of our pre-booked shore excursions - one because it was on disembarkation day (hello - why was it even offered, and why did they let us book it?), and the other because there were not ...
We were offered a package with airfare and cruise. Seemed like a good deal. We had previously discussed visiting some of the cities on the itinerary,
First glimpse of Costa infrastructure technology was when we tried to log in to the MyCosta website
It asks for your first name, surname and your "BOOKING REFERENCE"
Login always fails unless you omit the first name..
We asked for where ...
This was our 3rd with Costa (and 26th overall) and we had always had great experiences previously with Costa so did not expect anything different on this cruise.
We were very disappointed overall.
The ship overall was very nice. It was well maintained and decorated nicely for Christmas. Whilst the layout of the ship is not the greatest (you have to go up or down to get where you want to go ...
Briefly;
SAMSARA SUITE #11005 - the second largest cabin size on the ship (I believe)
- ONE plug socket for guest use (oh and one behind the wall mounted TV)
- Massive balcony with tub but horrible blue fluorescent lighting (stops junkies I guess)
- Poorly designed bath screen needed a dressing robe cord to stop it banging all night
- WiFi signal practically non-existent
- Very ...
restaurants was of poor quality and service was poor.
The crew were rude and not very helpful. You ask a question and the crew person would turn away and walk away.
We were 12 people from the USA and all 12 of us felt like costa did not want our business.
The crew just made you feel unwelcome
The room did not have towels or wash cloth
After a meal if you want coffee or another ...
The good points are cabin excellent and kept clean. Boarding was efficient and the terminal very clean. Most staff were hard working although if you're English speaking some didn't seem to understand unless basic requests at the table. Entertainment was good, especially the Tenor singer. Wasn't keen on the night the staff provided the entertainment, some were good others pretty mediocre, bit ...