I chose this cruise because of the ports being visited and the low cost. The internet service was horrible, and when I complained and asked for a refund, I was told that it wouldn't be possible. They canceled two of our pre-booked shore excursions - one because it was on disembarkation day (hello - why was it even offered, and why did they let us book it?), and the other because there were not ...
restaurants was of poor quality and service was poor.
The crew were rude and not very helpful. You ask a question and the crew person would turn away and walk away.
We were 12 people from the USA and all 12 of us felt like costa did not want our business.
The crew just made you feel unwelcome
The room did not have towels or wash cloth
After a meal if you want coffee or another ...
This has been my absolute worst trip ever (I have travelled to over 60 countries) and never experienced such a lousy service and environment in all my previous trips!
-Paid over 1500 Euro for a inside cabin per person with unlimited drinks for this trip for me and my girlfriend.
-I was lied to about price of drink from bartender and later, I AM NOT trusted by the receptionist. (Johnie Walker ...
Wanted a exclusive dining experience for Christmas. Got Hell
Costa Diadema Christmas in the 'Med'
18th Dec to 31st Dec 17 B2B.
The term 'never again' comes to mind unfortunately we have already booked this ship again for five weeks' time.
Making allowances that it was the lead up to Christmas we expected a full ship & lots of children, fair enough we have been with Costa lots over ...
My husband and I have taken many cruises, (and quite a few with Costa) in the past, and we have always been impressed with the cruise line, its staff, and the services provided. We belonged to Costa’s Loyalty program, and were quite high up due to our numerous cruises. We also have been Carnival Shareholders for a number of years.
Never before have we been so disappointed in a cruise or a ...
myself 67yrs and my son in law 57 with his father 88 were recommended a Costa med cruise on the flagship Diadema from the start it was obviously not the cruise we were expecting I have done cruises before so had some idea how things go.
The cabin was OK comfy.. but very noisy door locks,we found the staff [some] moody and stroppy having at one time witness a full blown argument between barman ...
was recommended cruise by iglue,had cruised twice before with different lines if your thinking of a Costa cruise I highly advise you look elsewhere ,the ship was spotless that's the good point over and done ....English is the last language spoken,its pot luck if you get a waiter whose not moody, the buffet is like a cattle market free for all with pushing in and general bad manners,we waited 1 ...
I am an experienced cruiser,4 star Holland America and Platinum Cunard and I hated my first and only cruise with Costa. I hated it so much I packed my bags to leave the Diadema in Palma after 1 night! I think that says something. I only stayed on board because of the cost in abandoning ship... hotels and flights.
I did not expect the sheer and vast difference of a Costa cruise.
NO hots ...
We looked forward with great anticipation to our trip on the Costa Diadema. We last cruised with Costa some 13 years ago and expected changes - but oh dear, this was much worse than we expected.
We flew to Barcelona where we spent 2 happy days before embarking on 16th March for a one week cruise to Palma Mallorca, Naples, La Spezia, Savona, Marseilles and back to Barcelona.
In no particular ...
I have never been on a cruise this poor. The quality, variety and availability of the food was terrible. Having to pay for the thing such as ice cream, pizza, water, just a snack was absolutely ridiculous. The nightly meals were also very sub par. The chicken breast tasted like fresh out of the freezer. We were not the only ones who felt this way! The food never varied especially at ...