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3 Helpful Votes
Sail Date: July 2019
1. Room 8040 was terrible we keep hearing super loud thumping sounds from somewhere, my four year old who always sleeps like a baby woke up so many times and said it’s just too noisy 2. Food service was terrible, they ask you how you ... Read More
1. Room 8040 was terrible we keep hearing super loud thumping sounds from somewhere, my four year old who always sleeps like a baby woke up so many times and said it’s just too noisy 2. Food service was terrible, they ask you how you want the meat cooked but it’s never cooked to our preference and most things are cold when they reach us. We weren’t very happy that there were many times when we were hungry but there wasn’t any food available to us other than soggy fries and pizza that tasted like plastic. The dining rotations were so bad by day 3 we wanted to skip it and just go to the buffet but only to realize there is no dinner buffet! Desserts were unbearable! Breakfast buffet was so 1980’s. No gluten free options and it’s just a bunch of flour and sugary foods but are not even considered real food. We could choose either cheap waffle pancake or donut, with lots of sugary dressings, or we go for boxed cereal that aren’t even real food but synthesized. The butter wasn't even real butter it was margarine! People who care about their bodies and health and watch what they eat don’t eat these packaged processed foods. My daughters are gluten/corn/soy sensitive, they ended up having no appetite for breakfast. I am not sure about you but from where I live everyone is aware that eating like that causes obesity and diabetes. But I don’t mind eating that stuff if it’s good but it wasn’t even good! 3. Most of us were so seasick we couldn’t really enjoy it, and I have never been seasick at all on any cruise ship, not to mention one time I was on a cruise when I was in between first and second trimester. But this time I felt so sick I was lying down one time for 36 hours straight and one of the kids threw up right in the middle of the show that’s how bad the ship was moving and swaying. 4. The Club House was terrible, they just hand my 4&6 year olds iPads! For the money we pay we would think the people there would have been giving them some more interesting things to do but our kids come back and say they are bored because they just get an iPad which my 4 year old never got any instruction and isn’t even fluent in English, so she had no idea what she was doing and was utterly bored! 5. The UK customs clearance was unbelievable, we were in line for almost two hours only to have to give up because we didn’t want to miss the Lion King premier and then had to go back in the line again after the movie! That’s just really poor coordination, we wasted so much time and it’s quite obvious that people were pissed too. They even asked us if we had any intentions to work in the UK! As if anyone would pay 17000 USD just to sneak in and find illegal work? 6. Laundry was so frustrating when half of the machines would always be broken at any time! So the functional machines were scarce and people ended up having to bite or fight each other to use them. It just reminded me of my college dorms! And people were taking my stuff out of dryer even before I got the message from Disney Cruise app! I had semi dry clothing lying all over when I got there a few minutes before my dryer time is up! 7. When we got to Dover, the shuttle bus to Dover train station actually cost 10 USD per person including our small children, that’s 40 USD in total while local taxi which we ended up taking only costs 10 pounds! 8. For all the coffee at our dining rotations, it actually costs money! For a coffee to go with the dessert after our meal, it costs 2-3 dollars I think that’s just too obvious Disney is trying to charge for whatever they could. We paid 17000 USD for 7 days and we couldn’t get a coffee to go with our dessert? 9. The Disney Cruise wasn’t even very Disney, I thought it would give us the feeling when we walk into Disney Orlando but it was nowhere near. Other than the shows and occasional characters posing for photographs (which again costs money), nothing was Disney! No Disney Music, no Disney decor, no Disney colors, not even the famous Disney parade....which we actually had even at non Disney Cruise Ship one time, the Oasis. For 17000 USD I think we definitely have many other options. Read Less
6 Helpful Votes
Sail Date: June 2019
In reflecting on our 11 nights aboard the Silver Spirit, I can honestly say we couldn't think of a single thing we would have liked to change. This ship and crew are the epitome of why we sail with Silversea again and again. Every ... Read More
In reflecting on our 11 nights aboard the Silver Spirit, I can honestly say we couldn't think of a single thing we would have liked to change. This ship and crew are the epitome of why we sail with Silversea again and again. Every single crew member we encountered was friendly and professional with some being old friends that we were happy to see again. I personally like the decor of the Spirit as it has a bit of the darker wood and warmth that I thought was lacking in the newer Muse. Our suite was kept immaculate for the entire voyage and all the public areas were clean and well-maintained. My daughter even commented on how the crew was painting and repairing something every day to keep it all looking fresh. The ship never felt crowded and the crew always had something planned to try and keep us busy even if we were at sea. We love the daily trivia, golf putting, and the special events such as chef's cooking demonstrations, and galley tours. The singers were very good although we didn't attend all the shows. We are late diners so many nights we were still enjoying dessert at that time. We found the food in all restaurants to be very good. The menus in Atlantide and La Terrazza did have a few changes during our voyage. Service was excellent and the wines were generally very nice as well. My glass of pre-dinner champagne only had to be requested for the first few nights and then magically appeared for the rest of the cruise. My daughter enjoyed that caviar was offered as an appetizer choice--I'm not sure I remember seeing this on any of our other voyages. Compliments to the chefs and staff as each dining experience was very good to excellent. Not to be missed...there were some seriously talented bartenders on board as well. If I had to nitpick, Silver Note was our least favorite food-wise but the jazz duo was lovely so we counted it as a win as well. The spa was beautiful and we enjoyed some services there. They were giving tours on embarkation day and some giveaways so it was a fun introduction. The gym is a bit small for this size of ship and my only comment about the fitness classes is that the yoga classes and such were only offered at 7 am but tours went out around 8:30 each day so I didn't get to go to any classes. I was disappointed as I brought my yoga gear and was ready to practice. Most of the afternoon classes where paid classes such as booty boot camp, etc. In general the excursions were very good and I was impressed with how organized they were even on the days we had to tender. Everything went quite smoothly. Embarking in Barcelona was easy but there was an actual line to board which I've never experienced before. I think flights must have come in just before we went over to board so many arrived at the same time. Mallorca- Caves of Drach was very pretty and interesting. The added on Majolica pearl factory tour was really a store to purchase jewelry with one person demonstrating how the pearls are made... no commentary. We weren't there long so not a big deal but a little underwhelming. Cadiz--Andalusian Horse show was fantastic. What gorgeous creatures and the trainers have really worked magic with them. No photos or video allowed which was a bit of a bummer but actually made everyone stop and watch the horses. Not to be missed! Lisbon--We did a city drive and river cruise on the Tagus River. The city drive was ok but our guide was my least favorite and the river cruise was not too good. Not much to see and there weren't enough seats on the top deck so those of us that sat below had dirty and scratched windows to look out of and a very limited sound system so we didn't hear much of the commentary. Cascais and Sintra--both towns were very cute and the drive up the coast and through the mountains was lovely. Our guide was exceptional and we enjoyed walking around. Maybe a bit more time especially in Sintra would have been nice as it was very crowded and we didn't have time to see the palace and finish the shops. It was quite cool when we got up there as well. Porto--LOVED this town. Wish we had more time here as there was a lot we would have loved to have seen on foot. We had a great guide who was an architect and offered much educational commentary on the buildings including the stunning port terminal where we docked. We took a bus tour and a river cruise on the Douro with its many bridges and then went to a winery to taste the port wines that the area is famous for. The river cruise was much better than the one in Lisbon and the entire visit made us want to go back to Porto. St. Malo--Went to Mont St. Michel and had our exercise for the day--up 350 steps. The guide was very knowledgable and we enjoyed the tour. I think it was probably handled as well as it could have been given that it was a Sunday and every person in France and four other countries much have been there....crazy crowded. Our only complaint was that we were given several hours of free time to shop and eat afterwards and the crowds made it impossible to shop and the food was not very good in any restaurant. We would have preferred to have been taken back to St. Malo and allowed to dine there and see the town. We were very disappointed not to have seen it but very happy to have seen Mont St. Michel...it is stunning. Guernsey--What a charming little place. We did not get to see the whole island as we opted to take the powerboat ride and just walk around the town where we docked. We did get to see puffins and seals and has a fun ride so we are not complaining but hoping to go back again and see more. Portsmouth--Home of the Royal Navy...felt very safe. Interesting tour to the town of Winchester and the beautiful cathedral. Jane Austen is buried here and the remnants of the castle nearby have some ties to Henry VIII so that was interesting. Probably a little too long in town for us though as we had nothing to do after the guide dropped us off. I think there were some pubs open and some passed the time there. Disembarkation in London was very easy. Cruise Director Roy was delightful and a wonderful addition to the Silversea family. Overall, one of the best cruises we have taken and an itinerary that we would do again given the chance. Read Less
14 Helpful Votes
Sail Date: September 2018
Since 1999 my wife and I have sailed 300+ days with Seabourn. It goes without saying that over the years we have been very satisfied. Not so with our last two week cruise on the Encore in the Med. It has been a while since we last ... Read More
Since 1999 my wife and I have sailed 300+ days with Seabourn. It goes without saying that over the years we have been very satisfied. Not so with our last two week cruise on the Encore in the Med. It has been a while since we last sailed on a Seabourn cruise and it will be a while - if ever - before we try again. The interior of the Encore including the suites is fabulous, but we cruise where the weather is good and the outside spaces are crammed and chaotic. The pool deck (serving simultaneously as a bar, as a restaurant and as a sun deck is at least 30% smaller than on the Odyssey class - for 150 more passengers. You will have lunch (if you can find a table) less than 10 inches from a sunbed maybe inhabited by a very large person in a very small bathing suit. Even if the food was good you could easily loose your appetite: You reach for the ketchup and you wind up with a bikini top in your hand.... But this goes to the core of our grievances: The food is actually horrible at all of their restaurants. We did not have one good meal out of the 40 odd meals we had during the two weeks. We could not fault the main Chef (from Bologna). He did what he could with an insufficiant budget and inferior ingredients: Dry, tough and tasteless meats. Tired fish. Too few mushrooms to make the mushroom soup taste of mushroom - not dish water. Ill smelling and ill tasting pork belly with a scallop on top with the texture of jelly. Mushy berrys at the breakfast buffet way past their last selling date. Now they have the new specialty restaurant to which Thomas Keller has sold his name. Shame on him. We dined there four times with exacly the same result: The cook has a better budget hence better ingredients. But the guy on this particular cruise did not have any idea whatsoever how to prepare them: The cured salmon was so salty that your palate burned. It was uneatable so it did not matter, that he had forgotten to remove the plastic wrap from the dish. A “grilled” Rib-eye for two was burnt to a crisp on the outside. The proud cook pronounced that it weighed 900 grammes. He cut it up in 14-16 slices at the table and slammed half of the slices down on my wife’s plate and the other half on mine. The plates looked like what you would feed a very big dog. We tried all the sides during our four visits. All of them were seriously over-cooked. Mushy and tasteless. For the first time ever we had a sinewy Lobster Thermidor. It is beyond me how he accomplished that. Once before on all of our Seabourn cruises we have had food as bad as on this one. On that particular one the Chef had a nervous breakdown and was totally unable to function. They had to fly in a trainer/replacement. My guess is that Seabourn has now finally been 100% “incorporated” in Carnival’s HQ in Seattle and has been forced to “piggy back” on deals with the vendors supplying their 4 star cruise lines even though they still charge six star prices. Finally a word about the ratio between newbees and experienced staff. It is way too high. My guess is 80:20. In fact Seabourn rely on the guests to train the majority of the staff who are on their first contract. As a guest you need to in order to get what you want..... Read Less
9 Helpful Votes
Sail Date: August 2018
I love approaching the terminal right before embarkation. The anticipation has been building for so long, the ship is finally in sight, and you’re almost there! But here’s a tip: in Barcelona, Seabourn ships may not be docked with the ... Read More
I love approaching the terminal right before embarkation. The anticipation has been building for so long, the ship is finally in sight, and you’re almost there! But here’s a tip: in Barcelona, Seabourn ships may not be docked with the others. Our taxi driver (who did not speak English… I’m not sure many in Barcelona do) wanted to go where the larger ships usually dock; we had to motion to him to turn around and take us to Terminal S, as in South. First Impressions No doubt about it; the Encore is a beautiful ship. I had watched many videos about it beforehand, but it wasn’t until I was on it that I appreciated its design touches. We’ve only been on one other cruise ship: Celebrity Solstice. There is simply no comparison. I especially love the colored glass accents… the fish in the Observation Lounge, the auburn bottles in the Thomas Keller restaurant, and the chandelier in the main restaurant. These whimsical accents complement the classic, handsome nautical decor throughout the ship. Who can resist sail away from the first port? You’ve finally made it, with nothing else left to do except enjoy your cruise vacation. We loved the Cruise Director, Chris -- a total sweetheart who is enthusiastic without being over-the-top -- and we appreciate the fact that opera is one of his passions (he has a beautiful voice). But to me, sail-away is the time for fun, get-the-crowd-revved-up music. Instead, we heard opera and more opera -- which can really add weight to the mood. Granted, it was a small point in what was otherwise a lovely experience. Our Suite We lucked out being assigned to a suite on Deck 11; I’m grateful to Cruise Critic members who told me, via the boards, that our suite -- the most forward on that deck -- would be quiet. It most certainly was, as the soundproofing was amazing. The suite was comfortable and felt high end. We loved having a walk-in closet. And our cabin stewardess, Patricia, was absolutely lovely and a great representative of the Seabourn brand. She was extremely efficient, a hard worker, warm, and personable. The Food In addition to the suite, I give high marks to the restaurants with wait staff, especially the main dining room. Not one false note the entire time, and we found the cuisine to be inventive and of high quality. We’re American -- and Thomas Keller fans -- so we loved The Grill. I liked Sushi -- service was a bit uneven -- but we only dined there once. The Colonnade Buffet has many fresh and appealing options, but no real exciting/offbeat presentations. If you’ve ever been to the Bacchanal Buffet at Caesar’s in Las Vegas, you know what I mean: gourmet sliders, red velvet mini pancakes, chicken-and-waffles baskets… that kind of thing. I don’t know why I thought I’d see some of that inventive energy on Seabourn, but that wasn’t the case (not even on our final night, when they touted “epicurean delights” on the pool deck). I found the 1 o’clock lunch opening of the Patio Grill to be odd and inconvenient. And there’s really nowhere to get a late-night snack (Seabourn Square’s little cafe shuts down pretty early, and even when it was open, its snack choices to be rather sparse and not terribly appealing, IMO). I realize that for night owls with a grumbling stomach, the expectation is to call room service. But sometimes I don’t want to wait. And sometimes, when one person is asleep and the other is hungry, room service is not practical. But believe me, I did not starve. Booze Flows Freely I’m not a big drinker on land, so while I definitely enjoyed imbibing on the ship, I’m sure I didn’t get my money’s worth… and that suits me just fine. That’s because on Celebrity, even though we sprung for the drink package, there was something rather dispiriting about having to proffer my room key to get any little thing, be it a bottle of water or a mai tai. That’s why I loved Seabourn’s all-inclusive policy: you ask, you receive. Simple as that. Ports My reviews are mixed. I didn’t find Mahón, on the island of Menorca, to be a particularly compelling stop. But the timing of it was good; since it was our first port, I preferred to continue exploring the ship and only walked around outside for about an hour. Corsica was another place that didn’t really hold my interest. Saint-Tropez was much more of a laid-back beach town than I was expecting. It was OK. Monte Carlo, Marseilles, and Portovenere (Italy) were very cool and interesting. I’m glad we got to experience them. Other Things I Loved The Observation Lounge. We began just about every evening there, enjoying the live music, a cocktail or two, and snacks. Relaxing just about everywhere. Except for the main pool, which is fairly high energy, there are many places to get away from it all. I found the forward whirlpool on one of the days we were in a port that didn’t interest me; and I hung out in it, without seeing another soul, the entire morning. I liked that there were only about 600 passengers, but I wouldn’t want to go any smaller. As it was, we started running into the same people, and part of the enjoyment of cruising is seeing new faces. Things I Would Change I wished that the pools were open later into the evening. Seabourn’s performers are talented, but the themes of the shows just didn’t hold my interest. Seabourn Website is old and clunky… could stand an overhaul. We had a wonderful voyage. We would definitely book on Seabourn again, although we’d also like to give Silversea a try. It’s hard to imagine going back to a mass-market line after such a great experience. Read Less
5 Helpful Votes
Sail Date: August 2018
Our 7th Seabourn cruse, first on the new Encore-size which carries about 150 more passengers than the previous 'Odyssey' class. We were on for 14 nights, most passengers were on 7 night cruises and the ship was full, so that made ... Read More
Our 7th Seabourn cruse, first on the new Encore-size which carries about 150 more passengers than the previous 'Odyssey' class. We were on for 14 nights, most passengers were on 7 night cruises and the ship was full, so that made it a very busy cruise for the staff. The ship is beautiful as the Odyssey class ships were, very much the same style. The suite was super, everything on the whole ship was clean and maintained and to a very high standard. Public spaces, the pool deck, the main restaurant, the theatre haven't been increased in size as much as the passenger numbers have increased. That led to the pool deck being pretty crowded on an afternoon when people came back from trips. The main dining room doesn't have the same feeling of space on the previous ships, it's ok, but some of the ambience is lost. The second restaurant, "The Colonnade" is much larger and brighter than before which is an improvement. Since now not everyone can fit into the theatre at the same time there are two shows a night instead of one, which does give you some choice. Service has always been key to the whole Seabourn experience and is why we have returned again and again. Overall we received the same excellent Seabourn service from friendly, well-trained staff, there really isn't a bad staff member and many are very good at their job. We did have some lapses, the main dining room did not always work well when it was busy with tables left unattended for longer than you'd expect on a luxury line. There were other issues in other venues with forgotten orders, late room service. There weren't many lapses, but Seabourn usually hits 99% perfect service, here it was perhaps 90%. Food. Everyone cares about food. This cruise it was mostly very good but with, for the first time on Seabourn, a couple of meals which were terrible, badly cooked, bad presentation. The choice was good, there was never a day you couldn't find a venue and menu you were excited about, didn't always deliver however. The ship now has the Thomas Keller Grill for which you can have one reservation per segment, and if you ask nicely and look hungry you might be able to add a second evening. The food there from the fixed menu was excellent. The ship also has a sushi restaurant we tried once, that was also very good indeed. We feel the food on Seabourn is usuall very good with occasional excellent, this cruise was very good with occasional excellent (in Thomas Keller) and a couple of meals which were dire. Entertainment was as good as you can expect from a small cast on a smaller ship. We thought the shows were the best we've had on Seabourn. We were fortunate to have Jeffrey Archer on the ship as a guest lecturer and each of his talks were very well worth attending. Overall it was Seabourn but a bit diluted. Ship is lovely but feels a bit crowded compared to the smaller ships. The staff worked incredibly hard but still the service and the food fell a little short of what we think of as Seabourn standard. We'll definitely continue to sail Seabourn but will favour the Odyssey class ships if we can and if Encore class, try to find cruises which are sailing less than totally full. Read Less
4 Helpful Votes
Sail Date: August 2018
This was a fabulous cruise in so many ways , but our cabin allocation was very disappointing. We generally cruise with Silversea and assumed that all the verandah cabins on The Encore would as on Silversea, be of the same standard, ... Read More
This was a fabulous cruise in so many ways , but our cabin allocation was very disappointing. We generally cruise with Silversea and assumed that all the verandah cabins on The Encore would as on Silversea, be of the same standard, simply differentiated by their position on the ship- we have always found this to be the case with Silversea. Unfortunately we were allocated cabiin 851. This cabin is attached to the Wintergarden Suite and the balcony is miniscule.This cabin should only be offered for single occupation as two poeple could not sit on the balcony in comfort. On a previous voyage on this ship a friend on a guaranteed basis was allocated cabin 1032-a disabled cabin with no external view and a balcony overlooking the pool. Again, she was very unhappy with this cabin. On both occcasions we were told that the ship was full so there was no chance to change. We loved Seabourn Square and the multiple pool areas.The late night entertainment in the Observation Lounge with Barbara and Valerio was wonderful, this was a lovely venue to enjoy a late night cocktail. the Club area was rather small and very little used. The Tim Rice show was good,but the only other show offered was disappointing. Jeffrey Archer was a guest speaker on the cruise and both his lectures were very entertaining. The service was good ,but a little too formal and not especially friendly, even at the end of the week the only person who appeared to know us by name was our wonderful cabin attendant. We really did not like St Tropez or Monaco-both far too crowded,but the other ports of call were good. The smallest gesture to acknowledge the inadequacy of the cabin would have been very much appreciated,but none was forthcoming.Would we sail with Seabourn again? Not sure! Read Less
6 Helpful Votes
Sail Date: July 2018
We were a group of 11, spanning in age from 73 to 3. All in all, we really enjoyed ourselves and were more impressed by the cruise than we expected to be. Our cabins were even better than we hoped, and were very comfortable both for those ... Read More
We were a group of 11, spanning in age from 73 to 3. All in all, we really enjoyed ourselves and were more impressed by the cruise than we expected to be. Our cabins were even better than we hoped, and were very comfortable both for those in our party traveling solo and for our families of 3 and 4 to a cabin. The highs: 1. Easily, the most friendly and engaging staff on the ship were the photographers. Special kudos to Coco, Derek and Tobias for truly making our 3 year old have the time of her life! Seeing them was almost as wonderful as seeing the characters themselves by the end of the 7 days, and the cruise would have been much less memorable without them. Faby, from the hotel staff, too, went out of her way to make our daughter feel welcome and special. 2. The shows were truly fantastic. I can't imaging creating shows that would appeal to an audience as diverse in age as ours, but Disney did it. The teenagers in our group even went back to all three shows on the repeat nights because they enjoyed them so much. 3. The condition of the ship was fantastic. Being 20 years old, we were not sure what to expect, but DCL has done an incredible job maintaining and constantly painting. 4. The character appearances were great and well organized. Everyone in line was excited to be there, too, so even waiting wasn't a bother. The just ok: 1. The food, overall, did not impress. I am not sure how I could expect 10,000 meals per day that the kitchens turn out to not feel mass produced, but I feel that the theme parks do it a lot better than the cruise line. No one in our party ever had a "wow" dish, and some of the food just completely lacked flavor overall. No one got sick and everyone had plenty to eat, so no real complaints, but we were all expecting more (well, except the 3-year old). 2. The pool decks were disappointing. Maybe we were picturing in our minds much bigger cruise ships with elaborate pools, but there was not much here beyond a large hole filled with water and movies playing. The weather wasn't terribly warm, so it wasn't a big deal, but I would be hesitant to take this ship if it were operating a more tropical schedule. 3. The excursions are a difficult subject to rate, but overall we didn't think they were worth the money except for the tour to Santiago de Compostela. The excursion desk, too, was not very helpful in arranging our tours (we had a party of four that wanted to tour Lisbon, but were not able to book online even though all the others worked fine. Once onboard we figured out that each bus apparently had three seats open, but they were not able to move a party of two from one bus to another to allow our party to travel together.) Also, one group in our party was on a tour where the tourguide themselves was unaware of how to get her group from the bus parking lot to the sites in another port, and the bus driver got lost on the drive back to the ship.) The not good: 1. The bar servers were downright rude and purposefully unhelpful. I'm not sure if it was more apparent because the rest of the staff was generally quite pleasant, or because we were not drinking during evening hours, but it was remarkable. In the promenade lounge, one server was unable to tell us the difference between the "specialty" and the "standard" sangria, other than to condescendingly tell us that one was specialty and one was standard... and then walked away. In the cocktail lounge, one server told us that she could not get coffee, because it would be too long of a walk for her and not worth her time. 2. The nickel and diming was incredible, and prices are not posted. It leaves a very poor taste in your mouth to be offered a "welcome cocktail" immediately after boarding, never advised of a charge, and then to be asked for your "key to the world" without explanation, and brought back the bill some time later. Similarly, outside the movie theater, there is a popcorn and candy stand. Popcorn has gotta be included, right? WRONG... and there are no signs or prices to advise you of it. Even the kid operating the stand didn't know the cost, he had to pretend to ring it up first. 3. The internet is shockingly expensive and unreliable. Recommendation: don't even bother signing up. Enjoy everything else, and turn on your phone only when in port. 4. The kids club. This was probably the most surprising thing to us. We only went during open houses twice, so maybe it can be different, but we were shocked by how the programming essentially consisted of kids sitting by themselves playing Disney games on ipads. It didn't feel good, and even our 3 and 12 year old didn't want to do back after the open houses. Overall, though, we did enjoy ourselves. Knowing now what we do, we would probably enjoy a second cruise more, and eat more in port and ask questions about charges in advance of ordering on board. Read Less
10 Helpful Votes
Sail Date: July 2018
In all fairness, I will begin by the positive. One of the newer Seabourn vessels, the Encore is in great shape. Having sailed over 200 days on the line, many of the typical Seabourn standards were present right away at embarkation. ... Read More
In all fairness, I will begin by the positive. One of the newer Seabourn vessels, the Encore is in great shape. Having sailed over 200 days on the line, many of the typical Seabourn standards were present right away at embarkation. Walking through the hallways we were always greeted by the big smiles of the housekeeping staff who are always busy, busy, busy. The service in the main dining room was mostly perfect. The first "dancing under the stars" event was a blast as the departing CD really knows how to get a party started. The caviar sailaway to the music of live opera is always a treat. The service, however, was out of synch. With the exception of a handful of seasoned crew, the staff seemed inexperienced and we had many service issues, some minor, some unacceptable. We even had a confrontation with a server early on in the sailing that had us seeing things that we may have otherwise overlooked. I really do believe in the Seabourn brand, but will be taking a little break. I have 3 future cruises programmed, 2 of them are on a different line. Hopefully they will get it together before the next time we board. Read Less
6 Helpful Votes
Sail Date: June 2018
Have been on Seabourn a few times and decided to take our grown up family on this trip What should have been a super holiday was let down somewhat by mediocre service. On our previous trips with the line this has been their strong suit but ... Read More
Have been on Seabourn a few times and decided to take our grown up family on this trip What should have been a super holiday was let down somewhat by mediocre service. On our previous trips with the line this has been their strong suit but not this time. We were on recently in October and it felt like being on a different ship. The restaurant staff are always polite but there was a sense of a lack of control and communication especially in the main dining areas. We had had slow service in the dining room and complained and things got better until the last night when it all fell apart again. Two of our party have food allergies and these just did not seem to be taken note of. On one occasion my wife was served a starter that could have made her very ill if she had not detected very quickly that one of the ingredients was the one she was allergic too. On our other cruises staff were always quick to get to know our name and our preferences but this did not happen on this one. Not all areas were poor some were very good such as Seabourn Square , Patio and the Sushi restaurant. Bar service was also first class especially in the observation lounge. Entertainment was excellent particularly the host dancers and crew performers and entertainment staff. The only thing we would suggest is some new shows are in order. Have seen the Tim Rice experience more than once! The casino was very well run and had a friendly vibe about it. Cabin service was absolutely superb. All in all frustrating as what should have been a great family holiday was let down by the less than impressive dining experience. Read Less
7 Helpful Votes
Sail Date: June 2018
We sailed on the Encore last summer and looked forward to our next cruise this June. At every meal the featured meal involved pork whether carved or stewed. In general the food quality took a dive even in the dining room. If there is a ... Read More
We sailed on the Encore last summer and looked forward to our next cruise this June. At every meal the featured meal involved pork whether carved or stewed. In general the food quality took a dive even in the dining room. If there is a meat quality less than choice it seems like it was served. In the Collonade resturant the service was poor and often ran out of the food specialty of the evening. It is a failure when the food served in Keller, their specialty (one time per cruise) is better than the dining rooms food making a guest feel like for the cruise price, you are getting their parent Carnival’s cruise. The service on the cruise is still excellent especially beverage service on the pool decks. Room service was excellent and the caviar was available. In the dining rooms , quality seafood was absent unless it was ordered 48 in advance. The entertainment was above average for a small boat but the production shows were a repeat of last year with new performers who were good. The comedian was the same also. Lounge performers were good.. Since food quality is a major choice in picking a cruise, Regent, Oceania or Crystal has gotten back my attention . Read Less
Sail Date: April 2018
Always wanted to see the Mediterranean countries, particularly Italy. This was a wonderful cruise starting in Barcelona, Spain and ending in Venice, Italy. Viking Cruise Lines was a awesome experience. The ship is perfectly sized at ... Read More
Always wanted to see the Mediterranean countries, particularly Italy. This was a wonderful cruise starting in Barcelona, Spain and ending in Venice, Italy. Viking Cruise Lines was a awesome experience. The ship is perfectly sized at about 930 passengers (not crowded yet plenty of passengers to interact with). Meals were expertly prepared with several restaurant to choose from. We never had to wait for a table anywhere we ate. All ship personnel were very friendly, doing their jobs very efficiently, yet taking the time to have a conversation with passengers. Formal attire is not required meaning one less set of clothes to pack! Our trip took us from Barcelona to Marseille to Monte Carlo. Great tours of each city. We then got to Italy touring Florence/Pisa then Rome and Naples seeing ancient sites we had only seen in pictures. We sailed between Sicily and the boot of Italy on our way to Corfu, Greece. The next few stops were surprising gems of Dubrovnik and Split, Croatia. These are beautiful, ancient cities that we had not really heard of before. The walled city of Dubrovnik was beautiful and kept up very well. The retirement palace of a Roman Caesar in Split was very interesting. These two sites were used to film scenes in Game of Thrones. We did miss Krka waterfalls near Split which others raved about. Our final destination was Venice which was wonderful. We did the gondola ride and toured Doge Palace while roaming the city. This was a first class cruise I would recommend to anyone!! Read Less
Sail Date: April 2018
Beautiful ship, just the right size with less than 1,000 guests. Cabin was roomy with a nice size bathroom. Shower even had a ledge to sit on making it easy to shave your legs! Room steward kept the cabin nice & neat. Food was ... Read More
Beautiful ship, just the right size with less than 1,000 guests. Cabin was roomy with a nice size bathroom. Shower even had a ledge to sit on making it easy to shave your legs! Room steward kept the cabin nice & neat. Food was delicious! Tried a few of the specialty dining rooms, but the main dining room was my favorite especially since we ate at the same time every night and enjoyed our servers. They kept the wine glasses full and made excellent recommendations for the evening meals and desserts. The evening entertainment was very good and was over by 10 pm so we could get a good night's sleep. Excursions were very informative and varied. Tried to take the included tours and then an optional tour in the afternoon too. We were pooped! Just pace yourself and don't overdo. All said, I loved this cruise and would recommend it for a great European vacation cruise. Read Less
2 Helpful Votes
Sail Date: April 2018
This cruise went from and to all the places we had not been to in the Mediterranean and we had heard so much about Viking "hospitality." We changed from a Viking River Cruise from Amsterdam to this cruise. I would caution ... Read More
This cruise went from and to all the places we had not been to in the Mediterranean and we had heard so much about Viking "hospitality." We changed from a Viking River Cruise from Amsterdam to this cruise. I would caution anyone signing up for a Viking excursions to do their research on what the meaning of their "moderate" is. We, unfortunately, signed up for two full day excursions early in the cruise and found them exhausting. We normally don't sign up for many ship-sponsored cruises because of the "bus" issues and we found many of the excursions were brutal. You know: Young people walking old people through their paces. Before you sign up or go, spend lots of time talking about WHAT you will be doing exactly, what you will see, etc. etc. You will thank me for that. If you are a track star or Senior Athlete you will do just fine. One MUST DO, is to take advantage of Viking's Spa facilities. It doesn't cost a thing and they have steam, sauna, excellent bath facilities for both men and women, and an excellent exercise room that is rarely used. I didn't discover this until the 6th or 7th day, and after that used it every day. The food was general excellent and the wine pourers seem to have a bottomless bottle. Since we had a suite we also had beer and alcoholic drinks in our suite's refrigerator. Just wish I had not been so tired or I would have taken advantage of that. One thing I would like to talk about is a comparison between Oceania and Viking. On Oceania, the greeter at the restaurant knew our names, table preferences and room number by the second or third day of our 18 day cruise. The Viking person, never got it, and we had to forcibly tell them we wanted a table for two next to the window each time we went to the restaurant. The only other places to eat were "hamburgers Ville" near the pool or the cafeteria on the 7th floor. We missed our first reservation in the Italian restaurant which was okay since we had lobster in the main dining room, but it was impossible to get reservations there after that. We finally ate there, and frankly the food and service was superior to the Chef's Table alternative. Most of the time you could walk in anytime and get a table at the Chef's Table. No way on the Italian side. The Chef's Table is really quite mediocre and if you happen to hit on Scandinavian night, good luck with all the raw fish. Yuk. In summary, the staff and officers are very interested in dong their best for the customers, but this is the oldest ship in their fleet and they have a lot to learn about us persnickety Americans. On a scale of 1-10 I would rate our cruise on the Star as a five at best. Oceania? An 8 or 9. Read Less
17 Helpful Votes
Sail Date: April 2018
We have cruised with MSC before and were really looking forward to repeating out previous and wonderful experience. Not to be. We travelled from Aust to Milan, bus to Genoa and were put in a grotty hotel - which was under renovation, ... Read More
We have cruised with MSC before and were really looking forward to repeating out previous and wonderful experience. Not to be. We travelled from Aust to Milan, bus to Genoa and were put in a grotty hotel - which was under renovation, sanding and painting going on and building surrounded by scaffolding. We met several other Aussie couples doing the same cruise. They had paid for interior rooms or ocean view, we paid top dollar to indulge ourselves after returning to work fulltime at out ages 65 and 69 for the previous 6 months just to pay for this trip. All the other Aussie were upgraded to a balcony cabin on Deck 14 and we on Deck 12 - as far aft as ya can get! They in mid ships. They paid $6,999 aus each and we $9,999 aus each. So in essence we paid $6,000 more than any other Aus couple and we got a crap cabin with limited view as our small balcony has half metal and half clear glass - restricted view. We were offered no upgrade or recompense. The food is crap at best 3/10. This ship is too big, too many people and staff don't give a damn about passengers. One has to pay for water - even in the restaurants. Everything is about the mighty dollar and not passenger comfort - shuttles to the towns are another cost - never experienced by us before. Buffet food is crap. Restaurant food sub standard and all done on the cheap. One meal was "seafood Paella" - it consisted of rice and one prawn and 1 mussel - no other protein or seafood. Disgusting !!! We have travelled from the other side of the world for this!!! We are devastated..........we are so disappointed and disillusioned .......We have cruised withe Holland American, P & O. Norwegian and on MSC Armonia (which we thoroughly enjoyed and recommended) BUT never again will we risk MSC. We are currently still on the ship as we took a 3 week cruise; we are looking forward to getting off!!! Embarkation was an all day affair and so so disorganised, it was a nightmare! Hope disembarkation is not as horrid - it will be cause for celebration for us to put this experience behind us. Sorry cannot recommend. Read Less
1 Helpful Vote
Sail Date: April 2018
Wife and I have been cruising over 25 years. These days we prefer suites on longer cruises so we upgraded to the Explorer Suite. Well worth the money. Great room and largest balcony we’ve ever had. Viking Sea is only two years old so ... Read More
Wife and I have been cruising over 25 years. These days we prefer suites on longer cruises so we upgraded to the Explorer Suite. Well worth the money. Great room and largest balcony we’ve ever had. Viking Sea is only two years old so we were definitely spoiled. Ship is in great shape and many things on board are fascinating like the shower in the suite. It’s walk-in with no ledge. Great drainage via great design. Heated towel racks etc. were all as one would expect in the top-rated suites. Room came with lots of extras and as the brochures say, all is included. Room service was great for early breakfast when shore excursions were leaving early. Service was impeccable. Food was great. Entertainment was so-so. The night club was fun. The house band playing in the night club was probably the best musicians on the trip. Had a great couple singing just about anything you could name and they hit it out of the park. Bar tenders do the flippy thing with bottles which is fun to watch as well. Pools, gym, etc. was all new and great. This trip was Barcelona and Beyond, a three-week cruise I understand they will no longer offer. Itinerary hit the Baltic region where we’ve never been. I’ll be brief and say this was the best cruise we’ve ever been on in over 25 years, but there are a few things that surprised us. 1. Shore excursions: The literature says shore excursions are included. Wrong. One shore excursion is included at no additional charge at each stop, but that excursion usually consists of a 3-hour bus ride with the tour guide talking about a site as you drive by. These are also what you get if you take the transfers onto the ship and off. They use the 3 hours to kill while the ship gets ready for boarding or the hotel is ready for check-in. I’d probably take a taxi in the future. Plan on paying for excursions the old-fashioned way if booking through the cruise. You can book your own through somebody like Viator.com but if they don’t get you back in time you’re screwed and the boat leaves without you. One thing about Viking, they stick to a schedule as far as departures. 2. Tips: The literature states a daily rate is charged per person that goes to handle all tips. Not really. At the end of the cruise we wanted to help out the crew and give more money by charging it to our room account and directing that to be split between members of the crew. After I already made the payment, I was talking to members of the crew. Each individual told me the same story. They get the same amount in their checks regardless of how full the ship is with guests. They never see any variance in the amount which strikes me as unusual since I’m sure other guests probably had the same idea of adding more to the account. So, if you want to add to the base amount go old-school and get envelopes from the passenger service desk and stuff your cash in them for tips at the end for those you believe deserve the additional amounts. 3. Hotels for before and after: Viking did an excellent job picking hotels. At least 4 stars for each. 4. Before and after excursions: You’re on your own for these. Viking only books those that occur during the cruise. At least they did on this one. We arranged our own. 5. Web site: Very useful. Fill out all the information for express check-in in the My Journey site. Site also had good info and videos of stops etc. Study it well in advance of your departure. 6. Travel insurance: Viking offers insurance that is good for the trip, but could use more for medical. You might want to augment this coverage with a medical that offers additional coverage. For instance, in states I had to be airlifted after an accident which cost over $40,000. In Europe and other parts of the globe, should the unthinkable happen, anything that flies costs 4 or 5 times that, plus the additional cost to repatriate back to the states. Just something to think about Summary ….. it will spoil you taking other cruises. Read Less
Sail Date: April 2018
Love the stateroom with high end toiletries, heated floor and the 24 hours room service. The specialty restaurants offers the best tasting menus. Love also the buffet restaurant. The crew were great friendly people. Very courteous ... Read More
Love the stateroom with high end toiletries, heated floor and the 24 hours room service. The specialty restaurants offers the best tasting menus. Love also the buffet restaurant. The crew were great friendly people. Very courteous and very eager to serve and help. Lost one of my favorite gloves and the crew made an effort to find it. It was found and I felt so special. Special thanks to the Filipino crew who made us feel so welcome and so at home. Love that the ship is not too big and felt more intimate. The ship was constantly being cleaned especially the restrooms. Twenty one days seemed very short because we enjoyed our cruise very much. We also enjoyed the excursions which were very educational and fun. We enjoyed especially the train ride to Berlin! Loved the refreshments Viking included on this train ride including the German beers. Every night is showtime and shows had a rich variety from broadway to opera. This is not the first cruise we did with Viking and we wish to have many more cruises with them in the near future. Viking has amazing ships, people and countries to visit. Read Less
7 Helpful Votes
Sail Date: April 2018
The old saying "you get what you pay for" does not apply to Viking. We paid for a high-end, upscale cruise and got a 3 star experience. At the price point paid I expect to get personalised service as has been experienced on other ... Read More
The old saying "you get what you pay for" does not apply to Viking. We paid for a high-end, upscale cruise and got a 3 star experience. At the price point paid I expect to get personalised service as has been experienced on other ships at this price point. It is the little things that make a big difference and Viking seem to be missing this point compared to similar cruise lines. If I had paid less I would have had lower expectations and possibly been satisfied with the service provided. On the plus side, the ship was clean and spacious with plenty of areas for you to sit and relax. Decorated in Scandinavian style with lots of light timbers and shades of blues and taupes. The no kids, no casinos is a winning combination for me. The crew were genuinely very nice people who worked hard to provide us with a great service. Disappointed the cabin steward did not get to know my preferred name in 3 weeks yet many of the restaurant staff did. This is one of the little things that make a difference. Embarkation was quick but we were not welcomed to the ship. After travelling for 37 hours I thought a welcome drink and being shown to my cabin might have been in order! Disembarkation went smoothly but I felt like they could not wait to get rid of us. I know they have a quick turnaround for the next cruise but this is the last impression you are left with and if it is not positive then you have failed your passengers. Cabin - comments are below. Restaurants - Breakfast we either had room service or ate in the World Cafe. Both were fine and service was good. Lunch was mostly taken in the World Cafe which provided a buffet style venue and once at the Pool Bar which provided burgers and hot dogs. We found enough variety in the food offered over the 3 weeks and if you didn't like/could not eat the days menu then there was the choice to have a chicken breast or prawns grilled in a minute. We dined in the restaurants of an evening. Main restaurant you could opt to dine in parties of 2,4 or 6 which was a great way to meet other passengers. Menu was varied each evening with a destination inspired menu offered as well but there was little variety offered if you could not eat what was on the given menu. My main concern was the lack of detail for someone with a life threatening allergy. This was reported prior to boarding the ship yet every day I had to check and recheck what I was being given. As is usual practice on a ship, I was asked to complete a menu 24 hours in advance but there was no evidence that this was checked by anyone with knowledge of allergies. There were several times where I was served my allergen and when I quizzed the staff they advised it was OK for me to eat. Fortunately my fellow passengers would alert me to the ingredients so I was able to narrowly avoid the use of an Epipen. This is not how I wish to spend my holiday continually wondering if I am going to stop breathing. On other cruise lines I found that my menu was checked by the executive chef who would then organise for me to have a special version of regular meals including desserts, and I felt confident with the staff knowledge. Wines were offered with both lunch and dinner. Wine was free flowing and different wines were offered each day - One red and one white - from different regions. We went to Manfredi's (specialty Italian restaurant) on several nights and had very good service (hence why we returned). There was a variety of Italian dishes to try and the staff were knowledgeable about the dishes. I would make a particular note of Lorraine who was an absolute delight. She was friendly, knowledgeable and ensured that her guests had a positive evening by popping back to the tables to check everything was in order. She would also step up and explain dishes to guests when the head waiter was busy and she could others were ready to order dessert. This level of initiative needs to be acknowledged and rewarded. The Chef's Table (specialty set course tasting menu) was a huge disappointment. I was expecting silver service and a great culinary experience but it was way short of that. We were booked into dinner for 8pm (the ship chose this time) and had not been served our final course when the staff started to clean the restaurant around us including sweeping the floor. This was totally unacceptable and we were left feeling like we had to rush our final course and get out of the restaurant. We certainly did not experience "your expert hosts will enlighten every sip and forkful with fascinating commentary as you experience a thrilling synergy of aromas and flavors" as advertised. Entertainment was average. Some shows were good and they did provide variety each evening. The pianist and the trio were good in the Atrium in the early evening and the Viking band did a fantastic job in Torshavn each evening. The Cruise Director (Drew) did not interact with passengers as I would expect from previous experiences on other cruise lines. Enrichment lectures were most interesting. We had a great variety of guest lecturers on a broad range of topics and this is Viking's strong point. Meet and Mingle - great idea and one that Viking do really well most of the time. Again it is the little things that are missing. We were invited to 3 meet and mingles - 2 for cruise critic (11th and 25th April) and 1 for Australian and NZ passengers (22nd April). Now this is where the organisers could have liaised a lot better. The Aus/NZ night was held to commemorate ANZAC Day (which is 25 April). WHY oh WHY did they not liaise with both groups so that the commemoration was done on the correct day??? Such a missed opportunity which could have been so easily fixed with a bit of thought and negotiation. Included Tours - very superficial and did not cover the major sites. For example, in Helsinki we were not even told about Temppeliaukio Kirkko (Rock Church) even though it is regarded as a main attraction. The provided tours and maps did not encourage passengers to independently explore the ports of call. Viking could learn a lot from other cruise lines in this price bracket. In St Petersburg we opted to take a private tour with TJ Travel and I am so pleased we did - this company provided a comprehensive tour for less than half what Viking were charging. This is the only ship I have been on where the officers do not greet passengers when they pass them in the hallways. All in all a very disappointing time. I think I will sail with the smaller boutique lines again as they do provide value for money unlike Viking. In this price bracket I am unlikely to use Viking again. Read Less
Sail Date: April 2018
Viking has been our cruise line of choice since our first river cruise in 2013 followed by another river cruise and an ocean cruise on Viking Star in 2015. My wife and I decided to take this most recent ocean cruise on Viking Sea (our ... Read More
Viking has been our cruise line of choice since our first river cruise in 2013 followed by another river cruise and an ocean cruise on Viking Star in 2015. My wife and I decided to take this most recent ocean cruise on Viking Sea (our fourth cruise) based on the quality services we received previously and the itinerary offered. Viking Sea is a beautifully designed and engineered ship with comfort and safety in mind in the cabins and in the public areas. The ship is meticulously well maintained 24/7 and is spotless. Our stewards were top-notch and ensured that our cabin was ready for us and met our every need. All we needed to do was ask and it was done.We have never met an unhappy staff or crew member on any of our cruises, and this cruise was no exception. Viking does an excellent job in manning the ships and it is evident that they are totally vested in the welfare and well-being of each individual employee. Just prior to our embarkation we were offered an upgrade to a larger Penthouse Veranda cabin which we jumped at. The additional space and storage were well worth it considering that it would be our home for three full weeks. This upgrade also provided free access to the refrigerator including alcohol. Our cabin was well appointed with a king sized bed, full sized couch and side chair, and a credenza with storage space. Our stewards attended to our cabin at least three times a day to include turning down the bed at night. We enjoyed the private veranda which is available with every cabin. Free Wi-Fi was available throughout the ship and was for the most part, reliable. There were some ports where the satellite coverage may not have been as good but overall we were satisfied with the service. Viking Sea offers six dining options to include two speciality resaurants open only at night; The Restaurant which offers full-service breakfast, lunch, and dinner; the pool grill; the Explorer lounge that offers lite fare for breakfast and lunch as well as late night when they serve their speciality "Split-Pea" soup and lastly the World Cafe (WC) that offeres buffet services for breakfast, lunch and dinner. The WC located on Deck 7 offers tremendous views of land and sea while dining and was our favorite hang-out. The WC has two full buffet lines which allowed us to pick and choose our meals. If we didn't see someting on the line, all we had to do was ask. The food and service in all venues is top quality and includes wine and/or beer with lunch and dinner. The pastries and desserts served onboard are superb but must be eaten in moderation :-).. Viking makes fresh ice cream and sorbets onboard each day. They are concious of all dietary needs and retrictions and so offer alternatives. Each day, the Wintergarten offers afternoon tea service to include pastries and sandwiches, A very relaxng venue. Dining on Viking Sea is very relaxing as it is not formal. The entire crew responsible for restaurant and beverage services do an outstanding job each day. There were many activites offered throughout the cruise which were informative and entertaining. On some days, especially sea days, it seemed like there was too much going on. We especially enjoyed the "Enrichment:" talks offered by the five experts traveling on our cruise. Their talks highlighted the history of each country to be visited as well as their perspecitves as to the current state of each country. Very meaningful. The Viking Singers and the Viking Band were both exceptional and provided some excellent muscial entertainment. The evening entertainment also inlcuded a comedian who was onboard to give two performance. The cruise director and his assistant were both equally as talented as they each performed some outstanding singing performances during hte cruise. Other entertainment included dance lessons, trivia sessions, cooking shows, etc. The Cruise Directors and the Shore Excursions Director held daily port calls which highlighted the next days port visit, arrival/departure times, tours, local things to know, etc. Very helpful! Viking Sea has a beautiful spa area to inlcude dry saunas, pool, jacuzzi steam room, snow grotto, and heated rock benches, The spa inlcudes a well equipped exercise facility as well as full-service massage and salon services. I enjoyed the spa and availed myself of the exercise equipment as well as the massage services. A first-rate amenity on Viking Sea. The quest services and tour excursions staffs on the Viking Sea were outstanding. They were always available to assist us and helpful in resolving any issues that we had. They were also very receptive to comments or suggestions that we had. We were truly impressed with how well organized each shore excursion was considering the logistics involved. For example, Viking chartered a train for 700 passengers to travvel to and from Warnermunde to Berlin, a two hour ride. In Berlin, passengers dispersed for their individual tours. As far as I know this trip was uneventful as all passangers were safely returned to the ship. I heard no complaints at all. This is a true testament to the superb planning that went into this day trip as well as the other shore excursions. We booked this particular cruise because of the many countries and ports that we would visit. We enjoyed the stops that we made as well as the tours offered at each stop. We like the fact that Viking includes a shore excursion at each stop which are generally basic but do give one a good overview of the area. Viking also offered a number of optional tours in each port. We had some excellent local guides and the vast majority were very knowledgable and proficient in English. One disappoinment that we had was the cancellation of two port calls that we had looked forward to. We fully understand that the Captain had no choice but to cancel these stops due to sea conditions and scheduling.. We do not fault Viking or the Captain as the safety of the ship and the passengers was paramount. We are always impressed with the professionalism of Viking both in planning and execution. After we booked the cruise we were continually updated by Viking and were able to manage our personal account, shore execursions, etc.on-line. We received our cruise documents well in advance of embarkation. We rely on Viking to arrange our air travel because it reassures us that we will not miss our cruise. The embarkation and deembarkation processes were well planned and organized. Since Viking arranged our air travel they also provided us transportation to the ship. Upon arrival at the ship we were quickly in-processed. We were issued individual access cards which were used when embarking/disembarking the ship, accessing our cabin and for enabling the power in our cabin. We were impressed with the enhanced security around and on the ship. Disembarkation went smoothly with no glitches. We did extend our stay after disembarkation which Viking arranged. The hotel was excellent and conveniently located. Again, because Viking arranged our air travel we were provided ground transport to the airport. The entire travel experience was superb and went without a hitch. The bottom line is that Viking is impressive. The company, the ships, and the staffs and the crews of each ship are top notch. Each employee is vested in ensuring that the paying passangers have a great experience. We appreciate the fact that the majority of the staff and crew work long hours over many months often separated from their family and friends. Read Less
Sail Date: April 2018
I chose Viking Sea because of it's reviews over the internet. I wanted an ocean cruise that did not have a crowded trip with casinos, children, and all types of commercial distractions. I was not disappointed and have signed up for ... Read More
I chose Viking Sea because of it's reviews over the internet. I wanted an ocean cruise that did not have a crowded trip with casinos, children, and all types of commercial distractions. I was not disappointed and have signed up for 2 more ocean cruises with Viking in 2019. The trip was well planned with the on-shore tours comfortable and very informative. The food and service were excellent and the boat was new with all of the comfortable amenities. The trip also had excellent on-board entertainment with seminars that were designed to inform us of the places that we were to visit. We only had 2 days of rough seas where the evenings were slightly uncomfortable. For the most part the vessel did not move about that much and we had no problems getting about. We missed two port calls because of rough seas (the Isle of Guernsey and Copenhagen). That was a bummer. In summary a great cruise on a great vessel with very attentive services. Read Less
1 Helpful Vote
Sail Date: April 2018
We chose Viking Ocean Cruise line because of the small ships, exciting itinerary, inclusive value, no sales pressure on board and adult only environment. The cruise offered everything we were looking for in a cruise without the high price ... Read More
We chose Viking Ocean Cruise line because of the small ships, exciting itinerary, inclusive value, no sales pressure on board and adult only environment. The cruise offered everything we were looking for in a cruise without the high price tag. One crew member stated it correctly in my view that Viking offers "Premium" cruising. I agree with that statement. The ship was pristine and very inviting. There were so many places to sit and enjoy some solitude. I am an early riser and it was like getting up at home each morning getting my coffee or cappuccino and finding a quiet place to read and watch the sunrise. The crew were friendly and attentive and there was no sales pressure AT ALL! There were plenty of enrichment activities on board as well. The embarkation and disembarkation were extremely well managed. We booked two more cruises while on board-one river cruise and one ocean. We look forward to many more cruise experiences with Viking. Read Less
Sail Date: April 2018
We select cruises based on itinerary and pacing, ship size and cruise line reputation. Viking Ocean did not disappoint! A big selling point for us was that the "Barcelona, Baltic and Beyond" cruise allowed us to stay overnight ... Read More
We select cruises based on itinerary and pacing, ship size and cruise line reputation. Viking Ocean did not disappoint! A big selling point for us was that the "Barcelona, Baltic and Beyond" cruise allowed us to stay overnight in several ports; Barcelona, Amsterdam, St. Petersburg and Stockholm.The Viking Sea provided a lovely atmosphere and exceptionally attentive service during this 21 day cruise. Dining offerings were varied and wonderful, with Manfredi's being our favorite and The Restaurant a close second. The World Cafe was fine for breakfast and lunch but service was a bit disorganized and the ventilation could be improved. We loved, loved Mamsen's! Wonderful waffles and pastries. The Wintergarden for tea and scones was a highlight for midday snacking. The best spot on the ship to enjoy the views and libations is The Explorer Lounge. It even has a fireplace! We took advantage of several of the included excursions and we're very pleased with them. We also purchased several excursions; very fine as well. On sea days we took advantage of the gym (our choices; rowing machine, weights and elliptical). This was a wonderful cruise and I look forward to our next adventure with Viking. Read Less
3 Helpful Votes
Sail Date: April 2018
Needless to say, we love Viking. We have taken seven River cruises and this is our first ocean cruise. The ship was fantastic with a 2 to 1 ratio of crew two passengers. The food was great with a large variety to choose from. No suits ... Read More
Needless to say, we love Viking. We have taken seven River cruises and this is our first ocean cruise. The ship was fantastic with a 2 to 1 ratio of crew two passengers. The food was great with a large variety to choose from. No suits required! Even offered free room service without additional charges. The included shore excursions were a brief overview and we would often ditch the your and strike out on our own. If the boat was Park more than 15 minutes away from the city, they would offer a free shuttle service from the boat to the center of the city. We found that we often had to take the paid shore excursions in order to see the top sites in the city. In St. Petersburg, we found Alla Tours that were about half the price of the Viking tours and were very convenient and our guide Alex was very knowledgeable. They provide the Russian visa needed to tour the city and I would highly recommend them. Due to weather, we were not able to visit the Gunersy or Copenhagen but that’s the risk you take on any sea cruise. On board the ship, they offer incentives to book additional cruises and in fact we booked two new ones. Read Less
Sail Date: April 2018
We had not been to some of the countries and we wanted an overview. The shore excursions were all very good and the guides were all very knowledgeable and friendly. It was a wonderful cruise and we enjoyed every moment. Viking Ocean ... Read More
We had not been to some of the countries and we wanted an overview. The shore excursions were all very good and the guides were all very knowledgeable and friendly. It was a wonderful cruise and we enjoyed every moment. Viking Ocean cruises are the VERY best! Lovely accommodation, fabulous crew and absolutely gorgeous ships. We enjoyed the onboard games, the sports deck and the entertainment was first class. The restaurants were all extremely good with a wide variety of food. The bar on Dack 1 was very good. Even though we had to miss Guernsey Island and Copenhagen, our extra time on board was great. The change of plan was handled extremely well. It would be hard to find a cruise line with better facilities, organization and fun. It was never crowded in any area and we never had to wait in line for anything except perhaps for ice cream! Everything was amazing! Read Less
Sail Date: April 2018
The itinerary went to many more ports than a 14-15 day cruise for the same money; greater value. The ship is smaller allowing it to dock in ports where larger ships have to anchor and passengers are tendered in. Because Viking ships are ... Read More
The itinerary went to many more ports than a 14-15 day cruise for the same money; greater value. The ship is smaller allowing it to dock in ports where larger ships have to anchor and passengers are tendered in. Because Viking ships are exact in size and configuration, if you have been on one, then you will be familiar with the layout and amenities of all their ships; a big plus for passengers and crew. A positive for us is no one under 18 allowed and no casinos. With only 930 passengers, meeting new friends is much easier and interaction with the crew is enhanced. We may pay a little more up front for the cruise, but it is all inclusive and we aren't "nickle and dimed" with extras like other cruise lines, At the end, we pay less and the cruise is more enjoyable. No upcharges for specialty restaurants, free Wifi, free laundry and dry cleaning(depends on cabin) with 24 hour turnaround. We opted for the upgraded wine and spirits package which is a tremendous value. The biggest enjoyment of our cruise was the interaction we had with the crew in all areas; Captain and his staff, Food & Beverage, Housekeeping, Officers are visible, professional, informative and respectful. We appreciated the fun interaction of the crew with each other and us. Who you can have fun with on a cruise is very important to us and we had fun! If we could have the same crew, we don't care where the ship was headed, we would be on it. Attention to detail is paramount with all Viking cruises, but this was taken to a new level from the time arrived at the embarkation terminal to the disembarkation terminal including the airport shuttle. We cannot say enough positive about Viking period. Read Less
1 Helpful Vote
Sail Date: April 2018
Loved our first trip (Mediterranean Odyssey 2017) so much, decided on this longer trip soon after arriving home. Hotel Barcelona excellent pre cruise hotel, short cab rides to see the Market, Musica Catalana etc. Embarkation was 15 minutes ... Read More
Loved our first trip (Mediterranean Odyssey 2017) so much, decided on this longer trip soon after arriving home. Hotel Barcelona excellent pre cruise hotel, short cab rides to see the Market, Musica Catalana etc. Embarkation was 15 minutes and on the ship and our room was ready early. Several of the days cruising around the south and west of Spain were rough sea days but only an annoyance and slept great in our 8th deck room! Lisbon and Porto great excursions with tram ride with refreshments and than a dozen of us to a winery outside of Porto! Paris excursion a mess with non-working VOX, everyone confused and meal on Eiffel Tower terrible. Knew when to meet at base, didn't know only 3 or 4 get on each time to go down on elevator. After 35 minutes waiting most of us began long trek down steps. At least we got our exercise! Only other disappointment was a trip thru Kiel canal at night instead of day because of accident damaged a lock a month before. Amsterdam was great, walked 6 mile round trip thru the city with friends from the ship. Stopped at a couple of pubs and markets! While on the English Channel a coast guard helicopter dropped 2 guardsmen on top deck with rope, flew off then came back and picked them up. We watched them from other side of deck overlooking pool! Berlin excursion great. A quick 2 hour train with refreshments, a solemn visit to Sachsenhausen Concentration Camp and then a bus tour of city with several stops and lunch. Tallinn walking tour with another excellent guide was very nice! St Petersburg was great, saw all the great palaces, Church of Our Saviour on Spilt Blood, an evening performance of The Ballet and a couple great meals, one with entertainment and Vodka! Helsinki bus tour was a little wet and cool but bought and ate several things at harborside vendors stop. Stockholm was great for after cruise stay! Explored old city for 2 days with friends from ship. A lot of shopping and excellent cafes, a little like Venice. Shipboard restaurants are all very good to excellent, wifi good enough for us to call and text home. Enjoyed a Viking Ocean cooking class on a sea day with 10 other people, we all helped prepare the meal then sat down and enjoyed it with some wine! Crew beyond great as they were on our first cruise. Enjoyed the size of ship could enjoy a drink by ourselves or with friends. Will never cruise on a large ship again! Debarkation very easy, put our luggage outside cabin on last night and didn't touch again till we got to our Radisson Blu Waterfront room. One more item, our plane was delayed out of Detroit. Got on Delta site got a flight out 4 hours late, connecting thru Amsterdam instead Paris. Got to Barcelona 4.5 hours later than expected! Figured we would have to handle our luggage and get our own transportation! Did not even put our Viking stickers on. Got near the the luggage conveyor and young man walked up to us, seeing our Viking luggage tags and asked us who we were by our last name! Turns out they were waiting for us and one other couple! They got our luggage and hailed and paid for our cab to take us to our hotel! What a relief and great great service! Read Less

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