33 Barbados to Caribbean - Southern Marella Cruises Marella Dream Cruise Reviews

Spent two weeks on the Thomson dream early April & had great time. The itinerary was called Caribbean charms / Latin Gems & took in Bonaire,Aruba,Curacao,Grenada,Barbados,St Maarten,St Kitts,St Lucia,St Vincent & Tobago. I wont ... Read More
Spent two weeks on the Thomson dream early April & had great time. The itinerary was called Caribbean charms / Latin Gems & took in Bonaire,Aruba,Curacao,Grenada,Barbados,St Maarten,St Kitts,St Lucia,St Vincent & Tobago. I wont go its too much detail regarding ports of call as all had good & bad points. Unfortunately sometimes our ship seemed to dock in the what can only be described as the secondary port.This happened in both Curacao & St KItts and both were not very scenic. In saying that it was only a short stroll to the town centre in Curacao and we had a free shuttle bus in St Kitts. Not being a very experienced cruiser ( 3 in total ) I have to say the crew were exceptional. When I say crew I refer especially to the bar staff & waiters. These guys always go the extra mile to make your holiday extra special. They all seem to work extremely hard and very long hours. Although not big drinkers our favourite place on board was the Ocean bar. Over our 2 week stay all the staff who worked this bar were courteous & polite and when possible took time out to ask about our day. Special mention to Rico,Sakar,Lito,Made,Quivren,& Ronaldo. Thanks guys for for making our stay extra special. I would gladly book another Thomson cruise based solely on the service I received from the above mentioned crew members. Hope to see you again sometime in the future. Cheers Mr Gary & Mrs Annmarie. Read Less
Sail Date April 2014
This was our second cruise (other was with Carnival) and as such we can only make comparisons based on this. Thomson I have to say really went out of their way, as we were booked for the 2nd week in a Couples hotel which was bought out by ... Read More
This was our second cruise (other was with Carnival) and as such we can only make comparisons based on this. Thomson I have to say really went out of their way, as we were booked for the 2nd week in a Couples hotel which was bought out by Sandals and then promptly closed just prior to us setting sail. Sandals customer service is appalling thankfully Thomson saved the day. Embarkation was excellent, quick efficient and much better than Carnival. The ship is tired and in need of a revamp, but we knew this prior to booking and it was as expected. Room was nice, we were lucky enough to be upgraded to ocean view room. Entertainment whilst worth watching was a little "panto" although the Comedian was excellent. The bars were OK although there was a strange smell in the main bar area and a real shame about there not being a soft drinks package. All of the staff were very friendly and went the extra mile, Vicky the future cruise hostess was excellent and Langdang kept our room spotless. Pool areas were fine but unable to get sunbeds on the sea day. Spa prices not bad but did feel pressured into buying extra products. Massage was very good. The food sadly was not good enough and fell far short of our expectations after cruising with Carnival which was a real shame. Having to pay extra for steak was indeed a shock. However we enjoyed the option of eating with other people and met some really nice couples. All ports were very good, it was disappointing Mayreau was changed for St Vincent. The Dream had an older British clientele, we are 43 and 50 and felt young, but this wasn't a problem, merely an observation. Overall Carnival had a superior ship with much better food quality and choice, that said we would return on a Thomson trip for the right price and itinerary. Read Less
Sail Date April 2014
We have just returned from a 2 week cruise in the Southern Caribbean,aboard the Thomson Dream, sorry to say we will not be returning. I have cruised on this ship on 2 previous occasions in the past three years, and have always felt ... Read More
We have just returned from a 2 week cruise in the Southern Caribbean,aboard the Thomson Dream, sorry to say we will not be returning. I have cruised on this ship on 2 previous occasions in the past three years, and have always felt satisfied and have enjoyed the holidays, and felt we have a good holiday at a reasonable cost, with friendly and helpful staff. The ship has had some refitting of the floor coverings and soft furnishings in some of the public rooms and cabins. The ship is kept clean and the staff work really hard to achieve this. There are some major issues that Thomsons need to address; the food was awful, bland, cold, poor quality food, the leftovers were on the menu the following day, although presented slightly different! There were long queues at the self service restaurant. The ice cream machine remained empty for 4 days. The pasta bar has now been re- located on Sirens deck, but this is not open all the time, Although you can now purchase steaks in the ORIAN restaurant at an additional charge! The theatres are not big enough for the amount of people on board, and there is a great rush and a queue forms 60 minutes before the start time! Thomsons have addressed this issue by selling VIP SEAT TICKETS AT £9.95 per person for a 45 minute show, which guarantees you a seat. The hard sell is very evident throughout the boat, constantly pushing extras, such as water bottle holders, wine packages.- guess the weight of the cake- how many sweets are in the jar- you name it they did it. They even sold £10 tickets for a raffle for one of the suites for 5 nights.-Obviously it was vacant, but they were going to get there money for it come what may. Lack of sun beds, comfortable sets is disgusting, on days at sea, people are putting towels on the beds at 5.30 am, we spent sea days sat on our towels on the deck floor, as it was impossible to get a seat outside, and many other people did the same. The staff did not address the issue, although they did say towels would be removed from the beds if they had been left unattended for more than 45 minutes, however nobody implemented this. It was like a free for all. The onboard internet is very slow, and has a poor connection, this obviously is due to the satellite delivery and is fair enough, however Thomsons still charge you from the moment you try to log on,which was unacceptable, you paid for 30 minutes and if you were lucky you got 10 mins usage. Other reviews as the ship being like BUTLINS at Sea, and I would endorse this opinion.   Read Less
Sail Date March 2014
We were met at Manchester Airport as we walked to the desk, our tags were attached to our suitcase we were given our cabin number and our bags were taken from us and we were told we would not see them again until they were outside our ... Read More
We were met at Manchester Airport as we walked to the desk, our tags were attached to our suitcase we were given our cabin number and our bags were taken from us and we were told we would not see them again until they were outside our cabin. We took off on time. When we arrived in Barbados, we left the aircraft, got straight on the coach and was on the ship within an hour. The cabin was small but adequate. Our cabin chap came to introduce himself his name was Adi, he kept our cabin spotless throughout the cruise. The food was excellent and the staff in the restaurants were excellent and always smiling, in fact all of the staff without exeption were always happy and extremely helpful. The shows were of a very high standard, we went to a different one every night. The itinery was excellent and we saw so many islands and have experiences and memories of a wonderful time at each one of them. We left our suitcases outside the cabin the night before we were leaving and again we did not see them until we arrived at Manchester. We liked the fact that the ship was not to big, despite the fact it did take us 4 days to find our way around. It was a very friendly ship and we made many holiday friends. We spoke to people who had cruised many times, with many different cruise lines and they said that this was one of the friendliest cruises we would probably ever experience. Excellent and well done to Thomson and all the staff. Read Less
Sail Date March 2014
Entertainment not as good as previous Thomson cruises. Seen some of the shows before and previously unseen shows nothing to write home about. Guest entertainers o.k but could be a higher quality. Entertainment in bard not bad. Staff were ... Read More
Entertainment not as good as previous Thomson cruises. Seen some of the shows before and previously unseen shows nothing to write home about. Guest entertainers o.k but could be a higher quality. Entertainment in bard not bad. Staff were very good. Service in Orion restaurant inconsistent but ok. Service in bars really good from an exceptionally friendly staff. Reasonable drinks selection which was helped by NOT being All Inclusive. Give free bottle of wine on arrival for being past customers of Thomson (thank you). Meals reasonable in the main Orion restaurant but sometimes very ordinary & could be warmer. Choice not bad although the embellished menu descriptions vastly over described the actual food. Breakfasts in Orion fair but sometimes cold. Lunch in the Orion fair but not too wider choice. Lido restaurant not too brilliant. Cabin o.k. for size & decor. Not the smallest we have endured on a cruise but took a little getting used to. Cabin steward left the ship after a couple of days but his replacement was excellent. a potentially dangerous electrical fault with bedside light was resolved quickly & efficiently. Fellow passengers were quiet & considerate except for our draw slamming neighbours during our second week. Sky Sports news was a life saver for us. Shore excursions from the Dream were quite expensive & not as good value as the majority we did ourselves. The 2 we booked gave us a little variety from island tours & beaches and so served a purpose. Loved the itinerary & islands visited. Fellow passengers were quite friendly. A minority gave the impression a Thomson cruise was below their standing in the world while another minority had graduated from the Chav university of life. We noticed how a couple of disabled people suddenly recovered when in suited them but how quickly their disability reappeared when it was to their advantage. The majority of passengers, young, old & disabled etc. were absolutely brilliant. You had to pay extra for a steak in the restaurant. You could pay for a meal under the stars!! Wine packages on sale at the beginning of every week. AI drinks packages were available at a higher price than in the UK. Some teas for sale. You could buy a photographer, sorry a photograph, for a king's ransom. Hiring a safe at £15 per week (£30 not £25 for 2 weeks) & this may be needed if you don't want to invalidate your travel insurance. Don't use the laundry use a stone & the river water. Embarkation was very quick for us but it may depend on the timing when planes land at the airport. disembarkation was a little confusing as the forms & information did not arrive in our cabin until late. On querying contradictory information with reception they admitted that some of the details given were out of date. Why!! Our delayed return flight was announced only once & could have been handled better. Given snack vouchers for a delay & free drink for no in flight entertainment facilities. Arrival at Birmingham airport diverted to East Midlands. Generally an ageing ship with a friendly staff losing its appeal as a cruise. Platinum marketing disguises the reality. Not a bad cruise if you have the itinerary as the main focus but the 'hotel' aspects need to improve at no extra cost to the customers.   Read Less
Sail Date February 2014
My wife and I booked our first ever cruise on the Thomson Dream, flying to Barbados and boarding the ship at the port in Barbados. After reading some negative reviews prior to this trip, I had one or two concerns before boarding. I.E. ... Read More
My wife and I booked our first ever cruise on the Thomson Dream, flying to Barbados and boarding the ship at the port in Barbados. After reading some negative reviews prior to this trip, I had one or two concerns before boarding. I.E. Cabin size, food and ship hygene. We had booked cabin 6087 which is an inside cabin on deck 6. The cabin was quite small, but the design has used the space to a premium. There was an adequate wardrobe, a four drawer unit, two bedside cabinets. There was a two seater sofa and table. There was another mirrored unit which hosted a kettle, two cups and coffee, tea etc. and a wall hung television. The double bed was really comfy and there was a small toilet/shower compartment that did the job. All in all the cabin more than met our needs. Although there was no window, I didn't see the point of paying a lot more for this when the ship sailed at night, therefore nothing to see and every other day we were disembarking the ship at different ports from approx 8.00am till 5.30pm. The cabin was spotless and maintained the same standard throughout the cruise, thanks to Andre, our young charming Philipino cabin steward. Most of the the crew are Philipino, who are the most friendly and courteous people I have ever met. Always smiling, like a joke or two, and nothing is too much trouble Any concerns about the standard of food was soon dispersed. Breakfast, lunch and evening meal had a great variety of food. I especially recommend the Orion restaurant for the evening meal. Waiter service, six courses of deliciously prepared food and the menu was changed every day. Never once was it repeated during the 14day cruise. The evening shows were excellent and very professional, but the highlight was the once a week crew talent show. Not to be missed. Tips:- Do not take the drinks package, not worth it. Dont buy the cruise ship excursions, grossly overpriced and can be bought at a fraction of the price at each port terminal.. To Summarise, The whole trip surpassed my expectations, hard to find any faults, and although the Dream is an old ship and one of the smaller Caribbean cruise ships, I would recommend it to anyone. Well done Thomsons, Good job.   Read Less
Sail Date February 2014
This is quite a difficult review to write because we really wanted to enjoy this Cruise. We had not cruised with Thomsons for a very long time. Our last Cruise was on the Emerald many years ago. Last year we cruised on P&O Azura ... Read More
This is quite a difficult review to write because we really wanted to enjoy this Cruise. We had not cruised with Thomsons for a very long time. Our last Cruise was on the Emerald many years ago. Last year we cruised on P&O Azura which is a much newer ship but we knew the Thomson Dream was an older ship and we were quite happy about that as the Thomson ships have a reputation for being very friendly ships. The Cruise was not a success because we had a very bad cabin. Cabin 9016 which is a Deluxe cabin on Deck 9 When we booked this cabin, many months before the cruise I did a lot of research about the ship, but have to admit I didn't really know what the Deluxe cabins were like so I sought advice from some of the nicest people you could wish to meet on the Thomson Forum. People were extremely helpful and I was very grateful for their advice. Unfortuanately we were not prepared for the noise we experienced in this cabin. Quite frankly it is shocking and I would like to challenge someone from Thomsons Cruises to spend a night in this cabin. The cabin is directly above the Set of drums the band use in the Medussa lounge. To say the cabin 'rocks' is an understatement. In fact one evening my husband was in the bathroom and his whole body was vibrating with the noise. Yes I know that sounds amusing but try putting up with this for a week ! I suppose it could have been worse it could have been a 14 night cruise. Unfortunately I have a permanent disability and spend more time than most in the cabin so it was a bit of a joke that I had requested a 'quiet' cabin when booking. Someone has a wicked sense of humour! We were also quite unprepared for the huge window in this cabin that has a notice telling you that you are advised to close your curtains in the evening as people can see in. It is extremely off-putting having people sitting in full view outside your window as Deck nine is on the promenade deck. We never got used to it and spent most of the time with the curtains closed. Psychologically it felt strange looking at people who seemed to be in the room with us ! Particularly when you wanted to get changed etc. We might just as well have booked an inside cabin. This upgraded cabin which we booked for our Anniversary Celebration was not the treat we expected. By the way The guy who kept putting his face right up to the window to try and look in. Yes we could see you perfectly ! On a more positive note the cabin was located in a very handy position for everything and we liked the inner door which presumably is supposed to shield the noise from the outside corridor. Having been in cabins where someone has burst in without warning this was a nice feature. We would like to know why cabin 9016 hasn't been finished off properly ? The wall partitions are shockingly put together. When we booked a day cabin for our final day we were put in the cabin next door and this one had been finished off nicely and the bathroom had been modernised. We enjoyed our meals on this ship. We didn't have any complaints but they weren't special. I think P&O Azura has the edge here. Where Thomsons do excel however is with their Staff. People were so friendly. In fact we preferred the mix of people on this ship too. However late we arrived for Dinner we always got a table for two and enjoyed meeting different waiters each evening. The wine waiter is an absolute star ! The itinerary was very good. We particularly like visiting Bonaire and it is not a port that features on many cruises in the Caribbean. One of the reasons we chose this cruise. Our biggest upset came when we visited the Future Cruises Representative to talk about 'quieter' cabins if we were to book a future Cruise with Thomsons. We had been to her presentation about future cruises and were quite interested in a very well priced Cruise on the Celebration. We were well and truly put in our place and told we MUST have known the cabin we had chosen this time round would be noisy and that ships all have evening activities that are noisy and it wouldn't stop just for us. We explained we have been on lots of ships where we have had cabins over bars. casinos etc but other ships have SOUNDPROOFING. How this young lady keeps her job I do not know as I gather from other reviews I have read that she can be very sharp with people and extremely pushy. We too, had the 'You must book now !' treatment. It wasn't nice and no we didn't feel inclined to book another Thomson Cruise. We are not saying we will never Cruise with Thomsons again ! If the itinerary and price are right we might try another ship or even return to the Dream in another quieter cabin. It was a really friendly ship and we met some really nice people. On the very last day we toured some of the empty cabins on the ship and decided that we should have been one deck down in an Outside plus cabin. I think it would have been less noisy. We also looked at the cabins on deck 10 but felt it would be difficult to book one of the 'Partly obstructed view'cabins as some were nearly totally obstructed. This is where the list of cabins on the forum comes into itself. I do wish cabin 9016 had been on it ! Even the cabin steward met us outside the cabin with a really worried look on her face as she knows only too well how Noisy it is. Please avoid this cabin if you possibly can. I hope I have given an honest opinion of the Dream. We had a nice cruise but it was memorable for all the wrong reasons this time round. We have sat down and talked at length about the Thomson ships and have decided they do need a lot of updating if they want to compete in the fiercly competitive Cruise market. Or they need to be considerably cheaper ! Read Less
Sail Date January 2014
Flight from GLASGOW was dire... Too cramped and food was vile! Arrival and embarking ship was fine and fairly smooth. Cabin was a total let down with marks on table possibly paint or something that couldn't be cleaned! Sink was ... Read More
Flight from GLASGOW was dire... Too cramped and food was vile! Arrival and embarking ship was fine and fairly smooth. Cabin was a total let down with marks on table possibly paint or something that couldn't be cleaned! Sink was chipped and a hole the side of a fist high up on the separating wall and the shower old and discoloured... In short it was nowhere near platinum standard! Our cabin steward DD provided exceptional service and he was the only reason that we didn't ask for a change of cabin! Public areas were immaculate! Drinks package wasn't worth it £199 per person per week and that was both of us drinking our fair share:-/ Lido area... Food was mediocre and at times bland though edible but Daniel and his team do an excellent job! Breakfast was always good, lunch was hit n miss as was evening meal while midnight buffet was decent! Orion... Didn't use it... Too pretentious and I don't do dress codes! Steak in the stars... Splendid! Five courses including a wonderful steak for £13 (we could only eat 4 courses) service of Fernando and his team was fantastic! Deck 9 omelette and burger bar the young man was great and nothing phased him:) Bar prices when on an AI drinks package... Supplements are a joke and full price on Caribbean specials left a bitter taste when staff said they were on a supplement charge and bill came through with two lots of £4.95:( Bar staff needing a mention hazel and Joel:) Entertainment wise the shows were good and one show with cabaret, Chicago and les miserables was outstanding! The lead vocals on other shows were weak at times but harmonies and choreography made up for it as did stage sets! Steve Johnson cruise director did a great show with drifters and Neil diamond music but when involved in dancing in one of the shows he was like a duck out if water lol Kate his assistant did a spot in medusa and she too has an exceptional voice! Martyn (in particular) and Mark presentation wise were very good but the young lady who presented some stuff was very weak:( bingo was a rip off with 3 games per day at £5 for one ticket covering three games a strip of three tickets with three games at £15... I only played once on my last evening when jackpot must be won! Jackpot was £1700 week 1 and £1400 week 2! Tina and Beakles were great music wise but weak vocally and she definitely is not strong enough as a lead vocalist... Harmonies were good but music n Vox mix is all wrong they either have to increase volume on microphones or reduce volume on amps on guitars!! Casino was excellent with FANTASTIC staff! They have fun plays whereby a meal for two is up for grabs and they teach you to play! They also have competitions for Black jack, Texas Hold em and stud poker and we won two of them! Laundry... What a rip off... Just for wash n dry a t shirt was £2.40 each a pair of socks 75p! Ironing is extra at around £1.40 per item! Shops on board it's over £3 each for mouthwash, shower gel and deodorant... Take plenty with you! Tobacco is cheaper to purchase in ports around half of what you pay on ship! Fragrances cheaper off boat too! The guy who deals with port shopping for jewellery (john daly) was the perfect gent and a source of knowledge! He finished working on the dream on our last day:( Itinerary both weeks was excellent but sea days if you don't have a Sunbed by 7am you are struggling! Not enough daytime entertainment either and only the serenade group fitted into that schedule! Would I do it again? Yes but only if I was paying £1000 less and drinks were included as this holiday was not value for money!   Read Less
Sail Date January 2014
After six cruises with Thompson we will be no longer sailing with Thomson. We are beginning to wonder why we are paying to be on so outdated ships when you see the fantastic modern ships when in harbour. This winter on the Dream in the ... Read More
After six cruises with Thompson we will be no longer sailing with Thomson. We are beginning to wonder why we are paying to be on so outdated ships when you see the fantastic modern ships when in harbour. This winter on the Dream in the Caribbean the lack of sunbeds was unacceptable, we had two days at sea first week ,first time ever, there were guests laying on the deck and having to sit on uncomfortable metal chairs all day, there is a large empty sports deck on deck 11 why could this not be used for sunbeds.The food in the Orion restaurant was of a low standard to what we have been used to. very slow service we had to sit through two baked Alaska parades and we were still sitting there after 2 and a half hours! Food was cold , very bland and unappetising. Food in the buffet restaurants was of a much higher standard. We were disgusted to find, that Thomsons, have brought a money making scheme of charging £9.99 pre booked VIP seats in the theatre. Which seems extortionate for a 45 minute show We always thought Thomsons was a one class ship. The drinks package, if paid for on board, would cost £900 for two people. There was a supplementary charge for premium drinks. All soft drinks only supplied in a glass, 14 varieties of cans, one would have to pay and extra 95p. Since when has a can of coke been a premium drink! There are 12 canned and bottled beers available, and all are subject to a supplementary charge of £2.00. Once again is John Smiths Extra Smooth a premium beer? There are many more examble of there supllimentary charges. Remember you have ALREADY PAID £900.00. We have enjoyed the drinks package in the past and there were not all these extra charges. As normal the excursion prices were extortionate, and everything was available on shore locally. Internet access was very expensive, if on this cruise internet is available free in most bars and ports. We had a discussion with the future cruise rep, we found her extremely unhelpful and tried us to pressurise rise us, by saying all cruise offers finishes at midnight, but as she finished at 11am we had to book immediately. Sounds like DFS sale technique !!! We declined her offer, in fact this convinced us we would be doing alternative winter holidays. Once again all the staff were friendly and worked really hard. Read Less
Sail Date January 2014
I have cruised many times before and previously with thomsons, we booked this Xmas cruise basically because it was affordable with it being Xmas , quite frankly it would have been cheaper and better if we had gone with one of the leading ... Read More
I have cruised many times before and previously with thomsons, we booked this Xmas cruise basically because it was affordable with it being Xmas , quite frankly it would have been cheaper and better if we had gone with one of the leading cruise lines. We were charged for a safe. Never have I known this on a cruise ship. The buffet dining was rediculous, I know Brits are very good at queuing but long lines of queues because the buffet is so disorganised, same queue for the hot and cold food instead of separating them, so that people who just want salad etc are not having to wait in long lines. The entertainment was less than mediocre, same band on all the time , so if you hadn't had enough of them all day, they were on again every night as well. We paid £800 for the drinks package which was a rip off, having to pay extra if you wanted a decent rum, in the Caribbean for gods sake. The ship sold bottles of spirits on board which they stated you couldn't drink on board but everyone was taking them into the lounges to drink, how annoying when you have paid all that money and quite frankly were treated like 2 nd class because you couldn't have a can of soft drink, and I was told that I couldn't have two ports in one glass???? Cheaper to buy the bottles on ship £6.90 and buy cans of mixers, could have had a cheap holiday for the price of the drinks package They now also charge for you to have a decent seat in the theatre £ 9.99 ridiculous !!!! Xmas day was a farce, no entertainment, no celebrations, didn't get .xmas dinner till 9.30 at night and waited 2 hours till desert which we gave up on. Definitely go with princess or p& o next time. Read Less
Sail Date December 2013
Thomson Dream ......HUH...DREAM ON ! Have cruised with Thomson quite a few times but unfortunately never again enough is enough. The restaurant service was crap,the food now arrives as very small portions and tasteless had better in a ... Read More
Thomson Dream ......HUH...DREAM ON ! Have cruised with Thomson quite a few times but unfortunately never again enough is enough. The restaurant service was crap,the food now arrives as very small portions and tasteless had better in a transport cafe . Our cabin was on deck 5 number 5052 and although quite spacious we were woken every morning at 6.15 am by an emergency exit used by the crew door constantly banging the door was opposite our cabin, we were supposed to be on holiday and relaxing not being woken up at that time of the morning. ( not amused ) and yes we complained constantly.... daily in fact but were fobbed off daily they just did not seem to understand or did not want to know....no chance of DREAMING after 6.15 am on that ship. The only good thing about the cruise was the crew talent show. The fashion show always used to be followed by afternoon tea where the selection of biscuits and cakes used to be fabulous all you get now is a luke warm cup of tea and a nibble on a stick , appalling. The ship itself is so tatty and tired . when you arrive in the ports alongside of the other ships you almost want to don a false moustache and a trilby hat just in case any one recognises you. You pay just as much for a cruise on this ship compared to the many grander cruise ships. One last thing the safe in your cabin......where you are charged weekly......other cruise lines are FREE......we did not use this facility just locked our valuables in our suitcase. The only good thing we were only on the ship for a week and stayed in Barbados in Butterfly Beach Hotel for the second week which was marvelous over Christmas, some poor folks were on the cruise for two weeks :( DO YOURSELF A FAVOUR AND GIVE THE DREAM A VERY WIDE BERTH. Read Less
Sail Date December 2013
We arrived on sunday 29/12/2013 for our new year cruise 3 couples all friends and we have all cruised before.The food on the ship was not what I expected from thomsons having been on 2 other of there fleet as well as the departed ocean ... Read More
We arrived on sunday 29/12/2013 for our new year cruise 3 couples all friends and we have all cruised before.The food on the ship was not what I expected from thomsons having been on 2 other of there fleet as well as the departed ocean village.You could find something to eat but tobe fair it was really boring,breakfast was a good English with plenty of fruit and cereals but no bananas for some reason this was rather taboo.lunch was again a mixture of salads fish and pie and meat from the carvery or you could have burgers pizza and hotdogs and chips.The puddings were rather poor and in short supply of selection.Dinner was roughly the same as lunch.The late night buffet was not late night as it closed at 1 am and breakfast was at 6am you could get food delivered to your cabin after 1am for a charge. I don't know where Thomson spent the money on upgrading to platinum but I didn't think it was any better then previous cruise we had been on.They do need to improve there service or they will be loosing a lot of customers.Go back to basics.right that's the moaning done ( I think)We had a great cruise itinery was very good all ports were excellent.The cabin staff and bar staff were very good,The entertainment was rather plain and never special it seem to be all about quizzes and repeated the 2nd week,The ships entertainment crew were very friendly and did a good job and got people into the swing of things.Overall I think all of us enjoyed our cruise but expected better for a new year party cruise. The worst part of our holiday was our flight home *8hours only 1 meal and 1 drink served never saw any cabin crew to ask why we didn't get breakfast until we started to descend.The excuse was no food had been loaded on to the plane in the uk and if they (cabin crew) had to prepare sandwiches it would have delayed our flight by 3 hours(smell the bullshit) when I asked why we had been informed he couldn't even make up a decent excuse,I asked for a drink of tea which he brought me then other guest wanted water to drink he was now panicking as other passengers started asking question.No rubbish was collected ,THIS IS BY FAR THE WORST FLIGHT I BEEN ON IT WAS NOT EVEN LOWCOST STANDARD VERY POOR Flight was tom587 east midlands 12/01/14(people who met us on this cruise will know who we are we were dressed as pirates for new year eve fancy dress party people shouldn't be put off cruising by reading this review but Thomson dream does need to take note so do the shareholders. don't get left behind other cruiselines ref 386/40146 Read Less
Sail Date December 2013
We had seen mixed reviews on the Thomson Dream but had been assured by friends who had travelled on it last year that all would be good. We survived the initial herding onto the boat, (rather annoying that some guests can buy priority and ... Read More
We had seen mixed reviews on the Thomson Dream but had been assured by friends who had travelled on it last year that all would be good. We survived the initial herding onto the boat, (rather annoying that some guests can buy priority and move to front of the queue), this is my main gripe with Thomson i.e. always looking to charge for extra services and goods. I was shocked to be charged �£15 to use a safe for a week in the cabin - excessive charge to say the least. You are charged extra �£5 to see a decent film on the flight too. But the main asset of the boat is the great staff on board who cant do enough for. Our cabin, maintained by Christina was immaculate throughout. One tiny gripe is that there is no milk for tea, but otherwise we were pleased with the cabin and its cleanliness. The food was good, though the Orion restaurant appeared to serve the best quality food, the service we received from Charlie and Yogi in the Orion was excellent. Make no mistake the staff work long hours, but somehow always manage to keep a smile on their faces. The public areas were lovely and well serviced by staff. On occasion we were pestered a bit in the main bar to buy drinks but difficult to criticise the staff for any other reason. We didnt use the pools; thought they looked a bit grubby and uninviting. We didnt see all the shows as what we saw we thought looked a bit 'homespun' but the entertainment people including Mark were very good at leading entertainment and games in the bar. We enjoyed Top Men and Island Dream but the highlight was the comedian Carl who was hilarious. We accessed trips off the boat and as a group of 4 were able to gain a taxi exclusively for us at very reasonable prices; it really wasnt too difficult to source trips off the boat, particularly at Tortola and Antigua. The highlight for me personally was Dominica a beautiful lush island with natural resources in abundance. Prices on board were fairly reasonable �£3.70 per pint. The duty free shop on board is also good with very helpful staff there to serve. The transfer to the hotel, (we were cruising and staying a week in Barbados) wasnt exactly carefree. We had to hang around until 3pm on the boat to then carry our cases across the dock yard to an awaiting bus. We were then told that there were insufficient seats on the bus to transfer us to the hotel. Two of the four of us got on board to find six seats free, we told the thomson reps who werent in the least interested and our partners had to travel separately half an hour later along with tickets and other docs which in turn meant we couldnt book into the hotel on our arrival.. The rooms werent ready anyway at the hotel, so in fact it was just a day of hanging around and travelling, (consider this when booking the cruise and stay) I have to say it was worth it though to relax at the Casuarina Resort and have a week in one place. All in all a great trip - great cabins, good food, good entertainment and fantastic staff on board.   Read Less
Sail Date March 2013
We travelled from Manchester 17th Feb 2013 for 2 weeks. The flight to Barbados was good, just 8.30 hours there and a little shorter coming back. I will concentrate mainly on reviewing the ship itself rather than the cruise ports, will ... Read More
We travelled from Manchester 17th Feb 2013 for 2 weeks. The flight to Barbados was good, just 8.30 hours there and a little shorter coming back. I will concentrate mainly on reviewing the ship itself rather than the cruise ports, will post my info on the ports on the Thomson forum. The ship is looking slightly better than last time we cruised on her in July 2012, the "platinum" upgrade has made some improvements but it is nothing more than what I would call routine maintenance. New carpets in some areas, flat screen TV's in the cabins that make them feel bigger than before, tea and coffee making facilities in the cabins, etc. I did notice that the Grill restaurant has moved to the opposite wing of the Sirens restaurant. The canopy over the lido deck makes a good addition, along with an improved burger cooking station and a hot plate serving area where they just used to put tables of food out before. The furniture out here has been improved greatly, nice wicker chairs that the staff supplies with cushions around 5pm. We enjoyed the itinerary, having been to all but 3 of the islands before we mainly did our own thing getting local buses etc, more detail on the forum when I get around to it. The weather was great, and the sea quite calm, the captain said some nights were force 8 but it didn't feel that bad to us. We had cabin 6110, and on the first week we found it to have a few rattles when sailing to the north of Barbados, but as we sailed south and west to the latin islands it rattled a lot less, maybe something to do with the prevailing sea conditions? The food was generally excellent; we ate in the Orion restaurant every evening and were waited on with impeccable service from Manny and Larry, with good service from Kurt the wine waiter too. The salads are great if you like lettuce and you can always find a main meal served with some kind of Spinach.... We ate Breakfast and Lunch in the Sirens as we prefer the atmosphere over the Lido, the only issue I had was the mushrooms were like rubber at breakfast, they were clearly tinned. I would think they would be hard pushed to find fresh ones in the Caribbean. If you like Weetabix but they are not out on display ask for them, they keep them out of sight on some days. I asked if they were running out and was told not, they just kept them hidden for control purposes, sounds like they are running out to me.... They also serve at the buffet lines on the first day after embarkation, this slows the line down, but they do this as a control measure against norovirus. The days after that you can serve yourself. The main reason that anyone would want to go on a Thomson cruise is of course the staff. They are wonderful. Everyone has a smile for you, and we liked the fact that many of the crew recognised us from our cruise last July. Manny remembered we had a scoop of ice cream to go with our desserts, Ruffino still knew our order of G&T's before Dinner. There are too many to name that we now think of as friends. The Crew show was brilliant, Ruffino doing his magic, Crew Cuts with the great dancing, Daniel just transferred off the Celebration signing My Way, and of course the wonderful Hazel, what a voice. Something not to miss on the sea day is the cocktail flaring at the Sirens pool, Lorenzo and Ruffino are brilliant. The entertainment was almost normal Thomson standard, the shows were good but not quite as good as last July, (can't put my finger on just why, maybe because we have seen most of them before) and certainly not as good as the shows on the Celebration. We were disappointed to miss Darren's only singing spot as it really wasn't well publicised and in the middle of the day as well, we saw him on the Celebration last time, what a great voice. Top Men were excellent as always, one of my friends on the same cruise said she didn't think they got the people up dancing enough, but I think it's just the type of audience in the Caribbean, there seems to be more atmosphere on the Med and Red Sea cruises in general. The atmosphere on the deck party nights was good though, with loads up dancing. We like the Dream and would sail on her again, however we find the Celebration a cosier ship and the crew are just as friendly, I would be hard pushed to say which our favourite is. Read Less
Sail Date February 2013
We set off for our cruise, with an open mind, determined to enjoy ourselves. The outbound flight, which i was concerned about, went very smoothly, food was reasonable and the transfer excellent. The embarkation felt like we were being ... Read More
We set off for our cruise, with an open mind, determined to enjoy ourselves. The outbound flight, which i was concerned about, went very smoothly, food was reasonable and the transfer excellent. The embarkation felt like we were being herded like sheep through a shed, but we were soon on the ship and were quickly shown to our cabin. The Cabin First impression were good, it was spacious and clean. The bed was comfortable and our cabin steward, Ujang was lovely. Noticed that the tea & coffee facilities, only had cream to use for tea, but we filled a cup with milk from the lido and put it in the fridge. We found out that the mattress was too small for the metal bed base after i hit my shin on the corner of it. After reporting it, makeshift padding was applied to each corner,in the shape of a flannel and masking tape, and i was left with a cut and bruising to my shinbone which remained with me for the duration. The shower was powerful but confusing and took a while to get use to. We also found that some of the metal skirting was coming away and around the headboard, there were quite a few splits in the wood, which had been filled with white filler, which looked really unsightly. A bit of vibration, and also the ceiling panels rattled quite a lot, we found wads of paper had been wedged around the entire panelled area which was strange. So although the cabin was comfortable it was a bit tatty. The Lido. The waiters in the Lido, were generally a friendly bunch, was not keen on the layout, it was a little cold at times, but clean and bright. Food choice was reasonable, though at breakfast, toast was always cold and hard and the beans and bacon, barely warm. Tea and coffee ok, and people were filling water bottles from the machine. Sirens. We found a some of the waiters in the bar at Sirens to be rather surly and slow to serve. However, the food was better and hotter than lido and we commented that we enjoyed the cowboy pie, which resulted in it being cooked especially for us on another day. The Jacuzzi was nice, didn't use the pools. Was hard to find a seat when it got busy. It was not too hard to get a sunbed on any deck if we wanted one, though towels were left out. Orion. We ate here most nights and the food on the whole was very good. Service was often slow as they got very busy, but we did enjoy it. We did not use the grill. The drinks We purchased a drinks package. The drinks were not very good, The coke was nearly always flat, the lager was not too bad, the cocktails tasted different depending on which bar you were in, and 2 different waiters insisted that Black Russian does not have coke in it. Usually too much ice in the drinks so i started having my cocktails without. One of the waitresses got rather stroppy with me when i mentioned my coke was flat and she took it away and banged the glass and tray on the bar! I suppose the long hours they put in don't help. For the smokers. Smoking allowed on Deck 9 and 12 starboard side and at the back on deck 7 & 8. Quite cosy on decks 7 & 8 The entertainment. We went to a lot of the shows in Broadway which were fairly good, but not the best we've seen. The CD got on our nerves saying arrrr at the end of each sentence and a lot of people commented on this. Top Men, very good versatile band catering for everyone. Would have liked to see people up dancing, like they did on Celebration, but this is not the band's fault. Elegant touch- Ocean Bar. Nice easy listening to be had in here and a few people were up dancing. Seemed quite popular. Island Wonder. Aaargh, my head. The female singer was awful, we only stayed for 2 songs. They also appeared outside in Sirens, and we gave her another chance but had to move decks after her screeching gave me a headache. The entertainment hosts. Aimie, Adam, Mark and the others. Worked very hard to keep everyone happy. Mark (who i wasn't keen on at first) turned out to be a very comical character. Crew show. Excellent Well done all! loved crew cuts and Hazel has a lovely voice. Last day. We were told to be on deck 4 for 3.55pm we were asked to stand outside for a while,whilst the bus arrived to pick us up, which turned into about 40 minutes. Transfer to airport ok. The flight home was a bit bumpy and the food not very nice. We had a rather bumpy, swervy, landing. All in all we enjoyed our Cruise, mainly due to the people we met on the ship, and not really the ship itself. Although it looked nice in parts, there was a lot of shoddy repairs, with white filler appearing in all sorts of strange places. Hubby said toilet fitting was loose and i noticed trim hanging off and screws sticking out of the toilet cubicles. Having been on the Celebration last year, we didn't think it was any better, despite Thomson classing it as platinum. We would not agree with this. For us we preferred the Celebration, the atmosphere, layout, crew and drinks were far better. Was lovely to meet Joe Holiday and his wife, we had a lovely trip with Cosol Tours, which i will mention in another post. Think i have covered most things and hope i haven't Read Less
Sail Date February 2013
The Thomson Dream needs renaming the Nightmare - what a let down this cruise turned out to be! There were 6 of us in 3 cabins and the only good thing I can say is that the cabins were spacious and beds very comfortable. How this ship has ... Read More
The Thomson Dream needs renaming the Nightmare - what a let down this cruise turned out to be! There were 6 of us in 3 cabins and the only good thing I can say is that the cabins were spacious and beds very comfortable. How this ship has been upgraded to platinum is beyond me, unless the tea/coffee making facilities in the cabins is a qualifier, I cannot see how Thomson can class this as platinum. The service was appalling in the main restaurant, we waited over an hour on a couple of occasions for our meal with one glass of wine being served throughout!! It did improve slightly after we complained but the service was still not good and the food was presented cold or over cooked half of the time so we stopped going in there. We paid £800 extra for the drinks package and were served non premium, cheap brands and at times were made to feel like children, a few times we were told "your glass is not empty so you cannot have another drink", some of the staff were very rude and downright miserable. I would suggest Thomson retrain their bar staff! The entertainment was rubbish and was non existent on the lido deck. This was our 3rd Thomson cruise, we did this cruise 2 years ago on the destiny and although the ship was tired the service, food and entertainment were 2nd to none and the Dream does not compare. I would say 80% of our fellow cruisers were complaining about this cruise. I doubt we would do a Thomson Cruise again. They need to get their act together on this ship! Most disappointing. Read Less
Sail Date December 2012
We have never cruised before but have both returned from what was the best holiday we have ever had and are now huge fans of cruising. Anyway the Dream was fantastic. We found absolutely all the staff to be friendly and helpful, ... Read More
We have never cruised before but have both returned from what was the best holiday we have ever had and are now huge fans of cruising. Anyway the Dream was fantastic. We found absolutely all the staff to be friendly and helpful, they could not do enough for you and that alone made the trip a delight. From the waiters and the bar staff to the cabin Steward Gunawan who deserves a special mention for his friendliness and his towel art,they were all great. The entertainment was top class and the talent/skills of the entertainment team in the Broadway show lounge are easily as good as those I have experienced in top West End shows. The fact that they do a new routine every night to such high standards is a credit to them. The other entertainment around the ship is also excellent. The group performing in the Medusa Bar - Top Men - were fantastic as were Elegant Touch in the Ocean Bar. Ship - It is not a new ship but it is kept spotlessly clean and also did an excellent job of keeping the norovirus at bay. Staff were dedicated to providing disinfectant gel as you boarded the ship at each port as well as there being dispensing machines around the restaurants on the ship and they did an excellent job although there were the moaning minnies who felt it was too much - they would have been the same people who would no doubt have complained the loudest if they had become unwell! Not all lifts go to all floors on the dream which apparently proved an annoyance to some people. Again this something that you quickly find out and learn to get around it without a problem it just meant sometimes turning right when coming out of your cabin and using the lift that way rather than turning left and using the lift on that side. Once you know where you want to go it is not an issue. Generally speaking getting a lift was never a problem unless you were amongst the throng coming out of the Show Lounge when sheer numbers made it difficult. Sometimes people going down just one deck should try walking.... Facilities on the ship are excellent. From the card room to the library to the internet lounge etc they all look good and are well equipped and sometimes a wonderful escape if you want a quiet moment. Excursions - we went on quite a few. We would do it differently next time but not because they were not good. Simply because we now realise how easy it is to get around yourself and as I like taking pictures can please myself where I go or stop to take them. It is more difficult when you are on a coach. Having said that the guides on all were very extremely knowledgable and friendly. Food - was excellent. Not necessarily piping hot but certainly never need to complain when in the Orion waiter served dining room and certainly not an issue in the other restaurants. A good choice was always available and we ate in the Orion for our evening meal most nights. Waiters were always attentive and topped up the glasses with water or wine. MY one tiny complaint would be the water which was always warm - however, they always brought ice to cool it when you asked. For the sake of not wasting staff time though it would be much better if they provided jugs of chilled water to pour yourself as this would save the staff much time and effort. As I said though a very minor point. Overall the best holiday ever and I thank Thomson and Captain Dearman and all the staff on the Thomson Dream for making it so. Read Less
Sail Date December 2012
My husband and I decided to splash the cash and have a Christmas to remember but this was one I would happily forget. Having previously sailed on the Thomson Destiny we were expecting the same high standards, however our experience on ... Read More
My husband and I decided to splash the cash and have a Christmas to remember but this was one I would happily forget. Having previously sailed on the Thomson Destiny we were expecting the same high standards, however our experience on the Thomson Dream was so upsetting we are considering never cruising with Thomson again. The food in general was the standard of school dinners. The self service restaurant was staff served for the first half of the holiday until people complained about the small portions (on one occasion I asked for more and felt like "Oliver"). There were 1700 guests on board split into 2 sittings for Christmas Day. We opted for 2nd sitting following the Captain's cocktail party. The Captain's cocktail party was a joke. We were taken to the main show lounge and given 1 glass of wine (no canapes ). After listening for what seemed an eternity to a violinist on stage we (850 guests) were shepherded to the dining room for dinner but it wasn't open. We queued on the stairs to get in for 40 minutes and the queue was escorted round and round the restaurant trying to find available seats. People were squashed in wherever there was a gap and after were eventually seated then came the big wait for food. Getting a drink was difficult, getting food impossible. I was expecting a nice sparkling wine with my Christmas meal but it was the usual white, pink or red table wine but to be honest any drink would do. I ordered Waldorf salad and got 3 pieces of apple and half a walnut on lettuce. We saw our main course delivered to the service station but no-one brought it over. My (cold) turkey dinner consisted of turkey and stuffing -- ok, 1 rosette of mashed sweet potato, 3 frozen sprouts, 1 piece of carrot and 1 piece swede. Other people had Christmas crackers but we had none. We asked many times for crackers but were just given excuses. I eventually went to get my own. We paid £200 each for 1 week's drink package and were so angry when we found out that we had to buy a bottle of drinking water for our room. I don't like rola cola but real cola had a supplement of .95p per can as did Sprite and Fanta. We were also miffed to find that once on board there were drink offers such as buy one get one free on cocktails and we could have saved a fortune by buying our drinks onboard. All in all we felt ripped off. The entertainment team was adequate but certainly not the standard we had seen previously on the Destiny. A comedian was brought onboard for one of the evenings but his 30 year old jokes were offensive and not pc in today's society. I also felt deeply embarrassed by his attempts at crooning. The holiday was a disaster even before we left Manchester. Our booking documentation stated that we had to go to the Thomson cruise desk to have our bags sealed before checking in but when we arrived there was no cruise desk. We were told to go to the normal check in desk and a Thomson rep was frantically running up and down the queue sealing baggage and distributing labels. The Thomson rep was holding up the checkin staff who were waiting with empty desks whilst she was messing around with bags. It took us 70 minutes to get through checkin and because of this delay we were unable to take full advantage of the Servisair Lounge we had paid extra for. All in all a very disappointing holiday. Thank you Thomson for spoiling our Christmas. Read Less
Sail Date December 2012
This is mine and my partner's fourth cruise and all have been through Thomson. This last one we were on was fantastic. All our cruises with Thomson have been good apart from the Norovirus outbreak when we were on the Island Escape. ... Read More
This is mine and my partner's fourth cruise and all have been through Thomson. This last one we were on was fantastic. All our cruises with Thomson have been good apart from the Norovirus outbreak when we were on the Island Escape. As with all the Thomson Cruise Ships the staff (ALL) were all wonderful so helpful and treat you as if you were the only person onboard. The one thing that I really enjoyed was after dinner in the Orion Restaurant, was going to the Medusa Lounge and listening to Top Men. We listened to them onthe Spirit and the Celebration before the Dream and they have just got better and better over time. I hope Thomson make it worth their while and keep them on their cruise ships as if they go it will be a very big loss. These guys are fantastic and can play/sing anything and if they do not know it or haven't performed it before they will go away and learn it for you. Food on the Dream was very good as was the waiter service Manny was our waiters name :-) I have already started looking for another cruise, the only down side is Thomson do not have any offers available for repeat customers.... Read Less
Sail Date December 2012
We sailed on the Dream 4th March 2012 for 1 week on Latin Gems. Me and my partner are 28/30 and my parents are 59/60. It was our first cruise and my parents had previously cruised with Celebrity. Transfer from plane to ship was great, ... Read More
We sailed on the Dream 4th March 2012 for 1 week on Latin Gems. Me and my partner are 28/30 and my parents are 59/60. It was our first cruise and my parents had previously cruised with Celebrity. Transfer from plane to ship was great, down steps of plane, onto coach, then taken straight to ship. Cases arrived a little later and were outside the cabin. The ship itself is very nice. Although a bit old it is well looked after and maintained. Public areas were all in good condition and nicely decorated. Yes, it could do with an update in some of the public areas, but this really didn't affect our holiday. Our cabin was an outside plus on deck 6. It was spacious with twin beds, small sofa and chair, coffee table and desk. The beds were very comfortable. The bathroom was small and at 6ft1 not too easy to shower but again, not a major issue. The bathroom was very clean, no smells and no problem with toilet. (I would like to note at this point that people have complained about toilet issues on this ship, it clearly states on all toilets not to flush anything down but the loo roll provided, so I guess most problems that do arise are caused by guests not following these instructions!) We ate breakfast in Sirens or the Lido, Lunch in the same and evening meals in the Orion. Breakfast and lunch were very good for buffets. Good selection of food which was served hot and it varied daily for lunch. The only negative would be that it often took a while to be served a drink at lunch time in the buffet restaurants. The Orion was fantastic, nice surroundings, excelent staff and very good food. We thoroughly enjoyed every evening in this restaurant. Also would like to comment that bottled water is on the table when you arrive, but if you ask ice cold tap water is provided, we did this first night and after that they knew us and it became automatic. The entertainment was very good, we enjoyed a few shows in the theatre and also the guest comedian who was amazing. The entertainments team clearly put in a lot of effort and this shows. Incidentally my parents who previously cruised with Celebrity, said the entertainment on the Dream was far superior. There was also live music in the other bars which was enjoyable. During the day time quizes, bingo etc were on in some of the bars, not my cup of tea, but certainly not an issue as I just didn't go!!! We did mainly Thomson shore excusions and found them all to be great. The one day we just disembarked and used a taxi, we didn't see half as much or really learn anything about the island like we had on the ships excursions. So whilst you can save money I would recommend Thomsons excursions. Will also add to be fair to the destination services team they will provide maps and info for those who wish to do it on their own instead of just pushing the excursions. We had the AI drinks package, for us it was worth it as we like a drink. To give an idea if it is worth it for you, wine is 3,90 per glass, 15,00 per bottle. ½ pint beer 1,90, cocktails from 4,50 and spirits from 3,50 plus mixer. Tea/coffee and cold water is available all day from the lido restaurant. Overall we had a fantastic cruise, staff, food, entertainment, ports of call all great. The bottom line is if you go on holiday to look for problems you will find them. Reviews were helpful to me before booking which is why I have tried to write a thorough review here. Hope it helps! Read Less
Sail Date March 2012
We loved our week on the Thomson Dream. We boarded in Barbados which is great for us as that's where we live! So no flights needed. Just pack a bag and walk on. The Entertainment in the Broad Way Lounge was fantastic each night. ... Read More
We loved our week on the Thomson Dream. We boarded in Barbados which is great for us as that's where we live! So no flights needed. Just pack a bag and walk on. The Entertainment in the Broad Way Lounge was fantastic each night. Paula and her crew in the Destination Services took fantastic care of all on board and helped with all our tours in each port. They were always on hand in the port to make sure we got on the right tour and that we were looked after. The Midnight Buffet on the Friday night where the Chefs showcased their talent was fantastic and well worth staying up for! We actually had tea, went to sleep and set our alarms so that we woke up and went to the Buffet! Had a fun tour "Rhumba on the Chiva" in Margarita Island, Venezuela. The latin music was blasting and we were dancing. My one disappointment was the when we stopped to shop for pearls. I bought a pendant and earings set for a real cheap price. Guess it was too good to be true. By the end of the day the 'gold' colour of the settings was already turning black! In Tobago we went on the Glass Bottom Buccoo Reef tour - which included being allowed off the boat to snorkel - right over a sting ray. Way cool! The cruise ended in Barbados - which is home for us, so we just packed our bags and walked off. Because Thomson considered us Independents, we were allowed to keep our suitcase and just pull it off with us when we were ready to leave. Though who is ever ready to leave that lovely ship? Read Less
Sail Date February 2012
Flight from Bristol was on time and after checking in our baggage, it was not seen again until it appeared outside our cabin. We were taken directly from the plane to a transfer coach and straight to the ship for embarkation. Effortless!! ... Read More
Flight from Bristol was on time and after checking in our baggage, it was not seen again until it appeared outside our cabin. We were taken directly from the plane to a transfer coach and straight to the ship for embarkation. Effortless!! We were last people to board and had to rush directly to lifeboat drill but once that was done the holiday began. Cabin (deck 6 outside plus) was really spacious with plenty of wardrobe space and drawers.It had a over bath shower which was quite powerful with 2 showerheads. Food on board was fabulous with plenty of choice day and night. We used the waiter service Orion restaurant for both breakfast and evening meals and the staff were amazing. Always smiling, willing to talk and entertain you. Service was sharp and efficient. Lunchtime buffet was also good but sometimes the queues were lengthy but food was replenished quickly. We only had 2 sea days so were ashore most lunchtimes. Only problem on sea days was the inevitable lack of sunbeds available and selfish people leaving them reserved whilst doing other things. Thomson need to sort this out somehow.Plenty of choice of entertainment in the bars and lounges and theatre. The crew show stole the limelight.They were amazing and had standing ovations. Some real talent there! Bar prices were reasonable, much like pub prices. Large spirit and mixer �£3.70, pint �£3.50, glass of rose �£3.90, bottle of wine from �£10.Large bottle of water was �£1.75 but tap water in the restaurant was free. Ship is not new but is well maintained and still in good nick. Occasional unpleasant whiff but nothing too bad. In my opinion Thomson offer great value cruises with the option to be formal or informal. We had 1 formal night per week. This shouldn't be too much effort for even the most casual cruiser. All those that dressed formally looked great.If you haven't tried Thomson, give it a go. We did and we haven't looked back. Happy cruising. Read Less
Sail Date February 2012
Just returned from cruise 12th-27th February 2012. After reading mixed reviews on here was a little dubious. First impressions of the ship was that it was old and desperately in need of updating.There was a dreadful smell of sewage on ... Read More
Just returned from cruise 12th-27th February 2012. After reading mixed reviews on here was a little dubious. First impressions of the ship was that it was old and desperately in need of updating.There was a dreadful smell of sewage on the Sunday when we boarded and again on the middle Sunday when re docking in Barbados, think this must be the day the septic tanks are emptied.The ship is very noisy, creaking, and cracking and staff up early up and down corridors with trolleys so you don't get much rest! The crew are very good and happy and do their best to make you enjoy however they are obviously on some sort of bonus for selling the drink as they are there as soon as you sit down pressurising you to have drink, and their if your class is less than half full, pressing you to get another round. All from Philippines except for the entertainment team. Food in all restaurants is good but repetitive, and just luke warm, this mainly because you have to queue in the same queue for cold and hot food, and by the time you get to the end it is cold.Sweets at night not very good very unimaginative and repeating the same night after night. Breakfast and lunchtime best time to eat for more selection. Barbie on deck and stir fry as well as food available in the restaurants. The usual reserving of sunbeds with towels from early in a morning which are left as people go off for food and off on trips and not removed by anyone for other peoples use. Evening Entertainment in bars is by the same people every night singing the same songs which after 14 nights gets rather boring. Showcase lounge put on some great shows but they are only 45 mins long, the same for the guest comedians who deserved a longer slot. Thomson's excursions we found to be very expensive and you can do your own thing by taking a taxi to beaches or tours to where you wish to go. On the whole we enjoyed the cruise it was value for money, but didn't compare with Ocean Village which was a much newer ship,better food, with tea and coffee making facilities in the cabin, and a launderette where you could wash & iron your own clothes and not have to pay for laundry, who ruined a top of my sisters which she sent for washing after the first week and had to pay her compensation. PS Not many lifts and a lot of stairs to climb is the alternative so if you have mobility problems this is not the ship for you. Read Less
Sail Date February 2012
Firstly should I state the good points, we had a direct flight to Barbados, the transfer to and from the ship was excellent and the itinerary was very good, this being one of the main attractions of picking the Thomsons cruise. Also may ... Read More
Firstly should I state the good points, we had a direct flight to Barbados, the transfer to and from the ship was excellent and the itinerary was very good, this being one of the main attractions of picking the Thomsons cruise. Also may I say that this is our ninth cruise, several with Royal Caribbean, P&O, Carnival & Air Tours our first with Thomsons, we always previously thought that anyone who complained about a cruise had something wrong with them, how wrong we were Firstly we paid extra to reserve a cabin on a certain deck, not to high up the ship due to possible noise from above and not to far down as we didn't want that, we get a call from First Choice Travel 2 days before departure saying we've got a different cabin, we'll refund the reservation price full stop. After 2 hours of ringing and speaking to the most arrogant customer service operatives we've ever come across we still could not get through to them that we only booked the cruise because the certain cabin was available. Eventually we had no choice but to go on the ship, basically feeling already like a 2nd class passenger, we were given and apology from front of house manager and got to jump the queue to check-in, not my style and I don't like 100 people giving me dirty looks as to why is he going first etc The Ship -- Didn,t expect "The Independence Of The Seas" which i have been on twice but this was very old, depressing decor nothing but a glorified overnight ferry, where the recent refit was done i don,t know, probably some carpet was replaced somewhere, the lifts were awful, no aircon, i got in one day to go from 8 to 11, after what seemed like an eternity i got out at 7, in need of fresh air and fed up of waiting for the doors to close, i walked up the stairs. The cabin, as soon as we opened the door the stench of drains and sewerage hit us, I waited until we put to sea as thought it may get better, it didn't, the first night we would wake up breathing in the stench of sewerage, also next door we had the family from hell, who had 4 cabins in a row, with all the doors open, and yes you can guess there kids were put in the cabin next to ours, screaming and shouting and literally bouncing off the walls I complained about there noise and the smell 3 times in 24 hours, to reception and cabin staff, asking for another cabin, I was told there were none, not alot was done about the noise either, on the evening of the first day at sea, my wife is in tears, no longer wishing to be there, I trod on the carpet by the bed, my foot squelched in the wet sodden carpet, water running between my toes, housekeeping came in with a "Henry" wet vac, expecting me to accept that, I basically had to go to the reception and lose control of myself and demand someone of authority come down to the cabin immediately ,the front of house manager came down in her Captains Night dress etc, I was then given another cabin. Absolutely unbelievable what we had to go through and level of complaint we had to deliver before anything was done, the ship were quite willing for us to put up with that squalor for the entire cruise. Amazing where this cabin came from. The Food, I cannot believe I've been on a cruise and not been able to eat a steak, there is a Grill restaurant with a '£20 a head fee, this just offers more of the same "a la Carte" by the looks of it, apparently they have a steak night once a fortnight, thank god I was only on for a week, the Orion restaurant is utter chaos, waiters most of them very pleasant but running around like headless chickens, seems to be poor organisation and poor service from the kitchens, our first night, we sat down and asked for a jug of water, we were offered a 1.5litre plastic bottle of water that wasn't chilled for '£1.75 and told we don't do jugs of water, unbelievable, we looked around the dining room and there were dozens of these plastic bottles on the tables, nice little earner for someone, most of the visits we made I came out more hungry than when I went in and I'm not that big of an eater, the last visit we sat for 90 minutes had a starter and a bowl of soup and what was called a gammon steak, more like the heel off a shoe, about the same size as well, it was inedible, we left it, the head waiter just came and collected our plates, proper canteen style, if you'd have left your main dish on a Royal Caribbean ship the waiter would have asked what was wrong, can we cook you anything else etc, here they just aren't bothered, we just got up, couldn't be bothered waiting any more for the sweet and went to the buffet, eventually we stopped going in and used the buffet, which wasn't that bad but have had alot better. Also the last two visits to the Orion, I had a breakfast, this arrived minus mushrooms and beans, we went in for lunch on day of departure both meals we had with chips, my wife's were hot mine were stone cold, may seem picky but this just does not happen on other cruise ships, its not what you pay cruise money for, this happens in backstreet cafe,s and takeaways. Enough said really. I must say that we were offered a complimentary trip to compensate for the cabin farce, strange how they waited all week before offering, we chose a catamaran trip at St Lucia, this turned into a nightmare as my wife was sea sick, the crew onboard were not interested, one came up and offered a plastic bag, my wife being curled up and basically unwell, no one came to offer any advice or nothing, this was also commented to us by other passengers, after 45 minutes the host of the trip came to us and said there won't be long to go, I think we all gathered that as we could see the ship. My wife spent the rest of the day in bed, so the full day a complete waste, also if I'd paid '£44 per head for that trip I'd have been seriously annoyed as it was nothing but a boat trip, cannot think what justifies that sort of fee. There is alot of people onboard who thought there was nothing wrong with the cruise, but you then find out they,ve never been on other ships with other companies or it was there first cruise, so basically they knew no different, most people we spoke to who had done others thought it was awful, and it is, as for the entertainment, not in the same league as RCI but acceptable and what you,d have expected, may i suggest though that the cruise director and the men in suits get from up there own backsides and get out there and go on a proper cruise and see how its done. Basically its just a 3 star European full board resort at sea, or Butlins as sea which is how one passenger described it to us, quite accurate i think , Read Less
Sail Date January 2012
We chose the Dream after enjoying a lovely caribbean cruise aboard the Destiny same time last year. Two days before we were due to depart Thomsons phoned to say they had over-booked and needed to change our cabin from 7096 to 7067, we had ... Read More
We chose the Dream after enjoying a lovely caribbean cruise aboard the Destiny same time last year. Two days before we were due to depart Thomsons phoned to say they had over-booked and needed to change our cabin from 7096 to 7067, we had purposely pre-booked this cabin 7 months earlier. We chose to hold judgement until we arrived and found we had been moved from a 2 berth to a 4 berth cabin. Now you needed to be a contortionist to get into bed, trying not to bang your head on the box above the bed, which served as the pull down bunk bed. Over the 2 weeks in this cabin I became quite proficient at diving, managing with one leap to dive from the foot of the bed to the pillow! We quickly found out that cabin 7067 is under the Medusa Lounge we could clearly hear the music and should a lady in stilettos be strutting her stuff on the dance floor you could hear the poor ceiling of your cabin groan. The party usually wound up by midnight, but bear this in mind if you want an early night. The linen in this cabin had stains on more than one occasion. The tiles around the wash basin were stained, which could easily have been removed by using bleach.We begruded having to pay £1.75 for bottle water at dinner, so we didn't! Ask for a glass of tap water (free) we drank it for two weeks with no side effects. Come on Thomson a jug of iced water at the dinner table isn't much to ask for. The food was at its best good, but not a patch on what we ate on the Destiny last year. We sat down at the dinner table on two occasions where there was an already open bottle of wine and asked if we would like it? Not enough sun-loungers to go around, especially on the days at sea. Captain Roy ( from above) was very informative, chatting with guests and also dining in the resturants, a true gentleman. If you want to meet a real live Fairy go to the Argo Lounge. A delightful young lady (her name is Fairy) who was so kind and helpful, a pleasure to meet her. The theatre is lovely aboard this ship, we always chose to sit upstairs. Steve's Dream Theatre Team, WOW!! Yes Steve, fantastic! Great shows and costumes. A different show each night for 2 weeks. A lot of talent here and these guys defied gravity. While the ship was rocking and rolling one particular night, they managed to put on a ballet performance and a can-can. It was all the guests, including me, could do to walk back in a straight line to the cabin! Yes Steve, we didn't have anything better to do, but we wouldn't have missed one night there for the world. Both comedians that Thomsons brought in were also very good.Note both the Medusa Lounge and Ocean Bar seem very chilly in the evening due to air-con, take a top. Is it us or does anyone else suffer being seated apart on Thomson flights, because I refuse to pay to pre book seats together? It seems you are penalised for not paying to sit together. We have never been asked to pay £30 to use a safe before on any holiday, needless to say the safe stayed empty. Slick transport to and from ship. Great itinerary and friendly, helpful staff. All in all a good holiday, but too many niggles to Dream again. Read Less
Sail Date January 2012
Marella Dream Ratings
Category Editor Member
Cabins 4.0 3.9
Dining 3.0 3.9
Entertainment 4.5 4.0
Public Rooms 4.5 4.0
Fitness Recreation 3.0 3.4
Family 3.5 3.4
Shore Excursion 4.0 3.6
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.0 3.6
Rates N/A 3.9

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