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3 Barbados to Caribbean - Eastern MSC Cruises MSC Orchestra Cruise Reviews

We have cruised with many cruise lines and this was by far the worst experience. you were not even allowed to take on board water or soft drinks. you had to pay for almost everything. the service was awful and slow. the food was average ... Read More
We have cruised with many cruise lines and this was by far the worst experience. you were not even allowed to take on board water or soft drinks. you had to pay for almost everything. the service was awful and slow. the food was average and the buffet was only warm with pasta, pizza, burgers etc. the ship looks wonderful but a lot of the ship was reserved for select passengers. I would recommend looking at a different cruise line and enjoy your holiday. It appears to us that this is the ship that they send staff for retraining as they they were discourteous and not help full at all we asked our steward for ice 5 times and ended up fetching it from the buffet and fetched it ourselves. we should of read some of these reviews about the orchestra before we booked. we asked for compensation from MSC but they say there is no problem with the ship. Read Less
Sail Date March 2016
This was our 2nd cruise with MSC, having previously sailed on the Divina from Miami around the Caribbean in early 2014. We were attracted to the port intensive itinerary with no full sea days throughout the whole 14 day cruise. Embarkation ... Read More
This was our 2nd cruise with MSC, having previously sailed on the Divina from Miami around the Caribbean in early 2014. We were attracted to the port intensive itinerary with no full sea days throughout the whole 14 day cruise. Embarkation in Barbados was rather unusual in that there was no one from MSC to greet us upon arrival at the Port building and none of the usual queues of people expected when embarking a cruise ship. Port officials simply pointed to the ship and told us to take our cases up to the ship to embark. Upon reaching the ship our cases were taken for screening and we had to battle with passengers trying to get on and off for excursions whilst we handed over our passports and paperwork to security. After a few minutes we were welcomed aboard and 10 minutes later we had our cruise cards and were ready to find our cabin. A good start. The reason for the rather unusual embarkation procedures was explained to us by a waitress as we ordered our first drink on board. Only around 100 passengers were embarking in Barbados, the remaining 3,000 would embark at the weekend in either Guadeloupe or Martinique. More on that later. The ship, its outside decks and the public lounges are all in good condition and there are a good variety of bars on board. Due to the itinerary there were plenty of loungers available and the pools were relatively quiet until mid-afternoon. We ate breakfast and lunch in the buffet most days and the food was pretty good. Dinner in the main restaurant was a bit hit and miss. Our balcony cabin (11169) was a reasonable size and well maintained by our steward, although I had to request a change of bed linen after 7 days which is poor. The majority of passengers on board were French speaking and included a large number of natives from both Guadeloupe & Martinique. I think it is fair to say that some of these passengers had little understanding of cruise ship etiquette and this did spoil our enjoyment overall. Large groups spent hours in the buffet piling up their plates with food, and putting food into bags to take ashore on trips. If you sat at a table in the bar area on the outside decks you would likely be surrounded by a large group who would move chairs so that you were blocked in, or they would talk over you to people on neighbouring tables. This behaviour could be quite intimidating. Young children were taken in the swimming pool naked – and older children were unsupervised and spent all their time running and jumping in the pool annoying the other guests. The pool attendants seemed at a loss at how to deal with this behaviour and simply seemed to give up and move away from the pool area. Entertainment was certainly not geared towards English speaking passengers and most of the live music was terrible. Service was variable, we had a great waiter in the dining room and a few of the waiters and waitresses in the bars were friendly and efficient, but it was almost impossible to get a drink on the sun deck unless you went to the bar. Disembarkation should have been simple as there were so few people disembarking in Barbados, but we had a really bad experience. We went to the disembarkation meeting where the lady holding the meeting had the wrong information. The following morning our key card stopped working at 7.30am when we weren’t due to disembark until 11.00am. Two trips to reception and they couldn’t resolve this! There were only 2 groups leaving the ship, 11.00am for those making their own arrangements and 13.45pm for those with MSC transfers. We left the ship at 11.00am only to find my suitcase which was left outside our cabin alongside my husbands, was nowhere to be found. We had to wait another ½ hour for them to locate my suitcase (they didn’t seem too bothered about helping us as we had disembarked) and we didn’t even get an apology. All in all a good cruise due to a great itinerary and fabulous weather, but I wouldn’t cruise MSC again, service poor overall and English speakers were treated like 2nd class citizens. Read Less
Sail Date January 2016
we went on this cruise thinking it was wheelchair friendly the staff were very rude the only person that helped us was the cleaner I had to get my partner off the ship by myself twice as there was no one to help nearly lost him ... Read More
we went on this cruise thinking it was wheelchair friendly the staff were very rude the only person that helped us was the cleaner I had to get my partner off the ship by myself twice as there was no one to help nearly lost him overboard.the lifejacket drill was a joke,when you hear a certain noise you must go to your cabin an retrieve your life jacket do not use the lift then she spotted my partner an said I surpose you will have to .we couldn't get in the pools as they are 5 foot7 one end and 6 foot the following end an the steps are in the deep end.the disabled cabin was worse the only way you could tell it was disabled there was a seat in the shower it wasn't a none slip floor had we of known this we would of got a balcony cabin.we only paid to go on one excursion due to the fact when we went on the trip we had to get off at deck 4 others got off at deck 5 by time we got off the ship our group had disappeared I had to find someone who then accused us of being late which we wasn't we a just slower cause of the wheelchair no one waited they are more friendly off the ship than on it .if your a wheelchair user I wouldn't recommend this cruise it was an experience like no other.the dinning started off bad as soon as staff noticed the wheelchair they were mortified and our starter was missed the only good thing about the holiday was the places we went to an some of the other English on board . Read Less
Sail Date January 2016
MSC Orchestra Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.0 3.0
Entertainment 3.0 3.4
Public Rooms 4.0 4.0
Fitness Recreation 4.0 3.3
Family 3.0 3.3
Shore Excursion 4.0 3.1
Enrichment 2.0 2.8
Service 3.0 3.4
Value For Money 4.0 3.3
Rates 4.0 3.9

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