2 Bangkok (Laem Chabang) Viking Ocean Viking Orion Cruise Reviews

This was our 3rd cruise on Viking Ocean, before on the Star & the Sea. Both were quite enjoyable. This one not so much! We boarded the ship in excellent health (and I have the blood work to prove it having been tested just 48 hours ... Read More
This was our 3rd cruise on Viking Ocean, before on the Star & the Sea. Both were quite enjoyable. This one not so much! We boarded the ship in excellent health (and I have the blood work to prove it having been tested just 48 hours prior to embarkation). Within 48 hours on the ship, developed ottis media (inner ear infection) which was a cause of concern. Went to sick bay & the treating doc gave me 500 mg of amoxicillin 3 times a day for 7 days. The interesting thing is while in sick bay, the nurse was a bit frazzled since they had a big emergency the evening before, no other details were provided. I can only guess. A day or two later the ship was put under quarantine and all swimming pools, and the spa were put off limits for 3 days. In The restaurant, no more self serve at the buffet. Consequently long lines developed as the staff was not equipped to handle this. After taking the amoxicillin I went again to sick bay, and requested anti diarrhea medicine as I was under the impression it was a side effect of the amoxicillin. I was told in no uncertain terms "no way this was possible" and in turn was quarantined to our cabin. Anyone can google "side effects for amoxicillin" and diarrhea is a common side effect listed. What were they talking about? So I in turn was quarantined for 3 days to my stateroom. They told me I was contagious. Guess what, my wife slept with me and stayed in the room with me for 3 days, she never developed diarrhea. And the bland food they sent up, frankly was inedible. Regarding the ports of call, we couldn't even sit out on our terrace as the air in the ports they took us to had an extreme foul smell! Fortunately we stayed in a penthouse veranda which made our 3 days incarceration a bit more comfortable. However we were warned by the ship's captain if we left the cabin we would be subject to being kicked off the ship and returning home would be our problem. Nice, you would think I could order reasonable food instead of their inedible "bland diet". Finally we gladly disembarked in Bali. Frankly we should have just booked our stay here and by passed the Viking ship. Upon returning I contacted their customer service to articulate my concerns. The person I spoke to seemed unaware that the ship was under quarantine for 3 days and she would research it and get back to me. She never did return the call, hence the impetus for my posting. We are now almost two weeks being home and are just getting over whatever we contracted on the ship. My wife while on the ship developed a cough and also ear infection which she to this day still has. Viking offered us a $300 pp credit for our next trip. A mere pittance considering we had spent in excess of $20,000 on our trip. For those considering booking this trip, it certainly did not replicate our past experiences with this line and I dare say it will be a long time before we re-book another cruise with them., Read Less
Sail Date November 2018
My husband and chose to go on Viking’s Orion Bangkok to Bali cruise with our good friends. They have been on a number of Viking river cruises and we have been on 6 cruises however not with Viking. The ship is beautiful and the rooms ... Read More
My husband and chose to go on Viking’s Orion Bangkok to Bali cruise with our good friends. They have been on a number of Viking river cruises and we have been on 6 cruises however not with Viking. The ship is beautiful and the rooms were as expected, small but nice. However, the “free excursions” were terrible! The ship docked so far away (1.5-2 hours each way) from what they included in the sites that the tours were mostly bus rides to, from and around the cities. We could not take one of the included tours and also pay for one of the extra tours in one day because they were scheduled so that they overlapped my 1/2 hour. Which means when the pool was closed because of the norovirus (yes, norovirus was part of this cruise) and you were back from one tour, there was not much to do other than playing games because the pools were closed and they did not add any extra activities. The crew was very attentive and friendly however there were problems that could be attributed to management (room service tray only picked up after 2 phone calls and finally put out in the hall, ice requested never delivered, unresponsive staff at pool cafe (requests for sweetener and refills) and serving out of date diet sodas in all areas of the ship dispite that being pointed out to servers). But the most unbelievable event was that we had an opened bottle of bourbon on our desk. We had 2 drinks but noticed 4 days later that the bottle was half full. We did not say anything even though we had not had another drink. A few days later, we noticed the bottle was 3/4 empty. We reported it to guest services, who said they would investigate. The next day we were told the only people that went into our room, was us! When my husband said that clearly was not true (someone came in to clean and another came in to fill mini bar) the response was that it could not be the crew because “ they are not allowed to drink”. No apology, basically we were called liars. The cruise was called Bangkok to Bali. We arrived in Bali at 6pm. There was no included excursion there because we were required to leave the boat at 8am the next morning. If we had not scheduled an extra stay there, we would not have seen anything of Bali. I would definitely not do this cruise again. I would tell anyone that if they were interested in seeing any of the cities included in the cruise to just fly to that city and hire a car to take you to the sites (as we did in Bali). We have written to Viking Cruises and although we did get a call from a representative, we were not satisfied with what she said and requested that her supervisor call. That was 6 weeks ago. It appears that Viking does not care about customer satisfaction. Read Less
Sail Date November 2018
Viking Orion Ratings
Category Editor Member
Cabins 5.0 4.7
Dining 5.0 4.3
Entertainment 4.0 4.1
Public Rooms 5.0 4.8
Fitness Recreation 5.0 4.3
Family N/A 4.3
Shore Excursion 4.0 3.8
Enrichment 5.0 4.3
Service 4.5 4.6
Value For Money 5.0 4.1

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