15 Bangkok (Laem Chabang) Viking Ocean Viking Orion Cruise Reviews

We really loved our Viking cruise and as Viking regulars appreciated the familiarity and excellent service from the very friendly staff. I will get the negatives out of the way straight away - there are administrative shortfalls on board. ... Read More
We really loved our Viking cruise and as Viking regulars appreciated the familiarity and excellent service from the very friendly staff. I will get the negatives out of the way straight away - there are administrative shortfalls on board. These may be common to all the ships - there are many minor administrative errors between finance, guest relations and excursions. There has been some reorganisation since the early days and things have definitely gone backwards in this area. We had several finance errors on our account which needed resolution. On the other hand we do love Viking - the food on board was very good indeed - I don't think we had a bad meal in a month, We enjoyed all the restaurants several times. There were a few issues with room service breakfast on the first sector, and also the bar staff could be "variable". There were a lot of crew changes during the month we were on board and this could make things difficult I am sure. Our cabin stewards were amazing for the full four weeks. The entertainment is low key which we like but there is always something to do if that is what you want or a nice corner in which to read and chill. We went from Bangkok to Tokyo and enjoyed the schedule very much indeed. It can be a challenging programme and those with limited mobility should think twice before heading out into Asia . Overall we were very pleased and have no hesitation in booking with Viking again. We think the value for money equation compared to the competitors is excellent and are very satisfied. It could be really excellent if the problems are properly addressed. There is no point in expanding fast if the standards cannot be maintained. Read Less
Sail Date April 2019
This cruise was a little different from all the other ones that I've been to. It is more relaxing, and more intellectual. The ship is newly commissioned, mid size but spacious for the number of guests. Except in the main theatre, ... Read More
This cruise was a little different from all the other ones that I've been to. It is more relaxing, and more intellectual. The ship is newly commissioned, mid size but spacious for the number of guests. Except in the main theatre, and in the World Cafe where breakfast and more casual meals are served, I was able to find a spot all to myself. The ship has all the amenities that are expected, including a fitness centre, (free) Nordic hot and cold spa and whirl pool experience, and a mini planetarium. In room entertainment is excellent, consisting of many live TV stations, a wide variety of movies, TV series, recorded TED talks, and of course all kinds of music stations. The main shipwide entertainment include shows performed in the theater by a 4 members band and a 4 members singing and dancing group. On some nights local artists performed traditional dances. The ship also has a resident pianist, a guitarist, and two classical string instrumentalists. The planetarium provides three 3D shows, but unfortunately, after the first show, the 3D equipment did not work. What I enjoyed most was the lectures given by various speakers, some of whom are very knowledgeable, and spoke with lots of energy and passion. One of them spoke about the Vietnam war, which changed my perspective of what I used to believe - that the war was a struggle between communism and democracy. The performances in the theatre usually lasted about an hour, leaving me with enough time in the evening to finish watching all 10 episodes of the National Geographic series on Albert Einstein. The food was good, with the usual choices, and wine and beer and specialty coffee were included with every meal. I like the large selection of fruits, and the generous but not overwhelming portions of the sit down meals. There are two alternative restaurants which required booking. One of them pretended to offer oriental cuisine but I wasn't impressed. The menu consisted of a four course meal, each with a different choice of wine. The on board staff was efficient, very courteous, and eager to please. Service desk is open 24-7. Services were offered with smiles and humor. All my request for information and change of land excursions were resolved promptly. The itinerary includes a free excursion for each port visited, with a reasonably good selection of alternatives for additional fees. The ship stayed more than one day in most ports, which means that you will have plenty of time to explore on your own, if you do not sign up with the offered alternative excursions. However, some of the excursions were "sold out" as soon as booking became available. Many of the excursions lived up to expectation; the scenic boat tours of the beautiful Ha Long Bay were memorable. For some excursions, the descriptions on Viking's web site were more enticing than the actual trip, e.g., the "Ream National Park" trip in Sihanoukville, Cambodia, was no more than a long boat ride on a river. It was a relaxing ride, but I failed to see the flora and fauna mentioned in the Viking brochure, neither did the local guide point out any interesting features. Some of the land excursions took more than 2 hours to reach the destinations, because the ports were far from any interesting sites. I wish the long traveling time was clearly stated in the trip description. One of the excursions that I signed up was modified one day before the trip, without a clear explanation of the reason for the change. One of the places I really looked forward to visiting was Haikou, China, but this was taken out of the itinerary a month before the cruise started. The stated reason was "poor feedback from past guests" which I doubt was the true reason. My email to Viking requesting further explanation was never returned. Another feature which attracted me to this cruise was the advertised $600 deduction for air fare. Before I joined, Viking assured me that I could choose any airline, but in the end, they could not book me on the airline of my choice, and I had to forgo the $600 deduction. If you are looking for a relaxing cruise, with high quality enrichment programs and lots of free time, and don't mind paying a little more for the services, this cruise is for you. Read Less
Sail Date April 2019
What a disappointment Viking proved to be. On a cruise from Bangkok to Bali and beyond thank goodness I got off in Bali and not beyond. The plus was the food was quite good. The penthouse veranda does not live up to its name and lacked ... Read More
What a disappointment Viking proved to be. On a cruise from Bangkok to Bali and beyond thank goodness I got off in Bali and not beyond. The plus was the food was quite good. The penthouse veranda does not live up to its name and lacked even sliding glass doors to the veranda. The ports of call were a bad choice on Vikings part most of which I am sure management never stepped foot onto. The included excursions were pathetic as there was nothing to see in theses container ports in Indonesia yet we only spent one day in Singapore and no overnight and in Bali there was no included excursion, the two highlight ports of the trip. The entertainment was mediocre luckily highlighted with Balinese dancers brought on the ship on the last night. Enrichment lectures lacked spunk and basic information on the ports of call. But if you like seeing reindeer hides, fireplaces, and the guest service dressed in Nordic sweaters while cruising through the tropics then this cruise is for you. Oh did I mention everything was shut down for a couple of days due to Norovirus? Read Less
Sail Date November 2018
We were looking forward to a stellar Viking experience-such as we've had previously on Viking River cruises. This Bangkok, Bali & Beyond embarking from Bangkok on November 16, 2018, was a rather dismal journey. 1. The ports and ... Read More
We were looking forward to a stellar Viking experience-such as we've had previously on Viking River cruises. This Bangkok, Bali & Beyond embarking from Bangkok on November 16, 2018, was a rather dismal journey. 1. The ports and excursions were not that interesting nor enjoyable. The Viking contracted buses were almost shoddy and had no bathrooms (some of the drive times, exceeded 1.5 hours). We heard very negative reports from passengers who took the additional ($$) excursions. 2. After a norovirus break-out, the ship instituted CDC precautions--this is very understandable. However, this caused the serving staff to dole out the buffet food and many times it felt like high-school/college cafeteria lines. The serving staff seemed unprepared for this process, were not literate in English, and usually unattentive (backs turned) when one needed some particular food item. 3. Due to CDC precautions, spa and pools closed for a few days ( not Viking's fault, but again, disappointing). 4. At our reserved dinner at Manfredi's Italian restaurant, wait staff was particularly unskilled in serving. After our appetizers, we waited for almost 30 minutes for our main entrees to appear, but were only given the dessert menu!! at that point. Manfedi's staff seemed chaotic at times and not all the tables were in use. This dining venue had poor supervision. 5. A lovely classical violin/cello duo played in the evenings in the main atrium, but was situated a mere 15 feet from the noisy and at times boisterous bar and crowd?? I believe this cruise was not up to Viking standards. They have a beautiful ship and it's cruise was majorly marred by the the poor port/excursion planning and more than occasional, sloppy buffet/restaurant service. Disenchanted we were... Read Less
Sail Date November 2018
This was our third time to travel with Viking Cruises. In spring of 2017 we traveled the Danube river from Bucharest to Budapest. This was such a fun and exciting trip beginning in Bangkok with a two day pre-cruise stay. We enjoyed the ... Read More
This was our third time to travel with Viking Cruises. In spring of 2017 we traveled the Danube river from Bucharest to Budapest. This was such a fun and exciting trip beginning in Bangkok with a two day pre-cruise stay. We enjoyed the city market and the temples including our favorite, the Golden Reclining Buddha. The cruise journey found us visiting Jakarta, Singapore, several stopes in Malaysia and Indonesia. Bali and Komodo Island were exciting and then we were off to Darwin Australia. The first part of our curse we experienced very warm temperatures with high humidity which allowed us to spend most afternoons in the beautiful on board pools. From Darwin we experienced may beautiful cities as we cruised down the eastern coast of Australia with Cairns, Hamilton Island Brisbane and Sydney some of our favorite locations. The service was excellent throughout the ship. Our suite was top of the line with the wrap around balcony for outstanding views. The food was excellent in all of the locations, although Manfredi’s has always been our dining experience. The journey was not complete as we left Sydney on our way to Auckland New Zealand with these last fifteen days were the cherry on top of the wonderful trip. Beautiful landscapes, cities and people. Read Less
Sail Date November 2018
We have taken numerous Viking river and ocean trips. I never write reviews, however travelers need to know this trip is not worth the time or money. Until this trip we have had wonderful experiences with Viking. Picked the Bangkok, Bali ... Read More
We have taken numerous Viking river and ocean trips. I never write reviews, however travelers need to know this trip is not worth the time or money. Until this trip we have had wonderful experiences with Viking. Picked the Bangkok, Bali and Beyond because we hadn’t been to this region and the ports looked interesting. The trip started off rough when we missed a connecting flight, bad weather, and the ship. No biggy, we made our own arrangements and connected with the ship at their next port stop. Our disappointment was the excursions consisted of riding around on buses and the points of interest were not interesting. One tour in Surabaya was terrible. We were suppose to see ancient temples and we went to a temple at a run down theme park! Seriously! The port stops need to be re-evaluated, maybe not stop at so many ports, and pick the quality stops and stay longer. The staff at guest services need more training about the region and Viking systems. This ships staff in general need more training in customer service. The biggest slap was when we learned after we were on board that the “two days” in Bali amounted to four hours before we disembarked for the airport and the flight home. The 13 day trip is really 11. Is Viking’s desire to grow their company impacting their quality for quantity! Would not recommend! Read Less
Sail Date November 2018
Chose countries I was interested in exploring...Thailand, Malaysia and Indonesia. I have traveled on Viking Riverboats twice before, and I was disappointed in the ocean cruise experience with Viking compared to other lines (I have ... Read More
Chose countries I was interested in exploring...Thailand, Malaysia and Indonesia. I have traveled on Viking Riverboats twice before, and I was disappointed in the ocean cruise experience with Viking compared to other lines (I have traveled on Holland America, Celebrity, Royal Caribbean, and Silver Seas). Overall, I felt the excursion experience lacked attention to the travelers, as excursions sites were poor, and we spent most of the time on the bus driving around. The local tour guide companies were less than well experienced, and the guides themselves were simply not helpful beyond the script they read to us. I realize that several ports were primarily for commercial travel with few amenities geared to the passenger ships, but Viking did little to compensate for that. When we exited the ship there were no personnel in the 'tents' at the bottom of the gangway, and as a passenger you were on your own to find your way to the terminal or to the buses (somewhat dangerous in an unknown country). The preparation for off-board travel lacked useful information also. I must give complements to the onboard staff who were wonderful, taking good care of my roommate who contracted the 'noro' virus and was isolated in the room for 2 days. In my opinion, the overall experience was 'not up to Viking standards'. Read Less
Sail Date November 2018
This was our 3rd cruise on Viking Ocean, before on the Star & the Sea. Both were quite enjoyable. This one not so much! We boarded the ship in excellent health (and I have the blood work to prove it having been tested just 48 hours ... Read More
This was our 3rd cruise on Viking Ocean, before on the Star & the Sea. Both were quite enjoyable. This one not so much! We boarded the ship in excellent health (and I have the blood work to prove it having been tested just 48 hours prior to embarkation). Within 48 hours on the ship, developed ottis media (inner ear infection) which was a cause of concern. Went to sick bay & the treating doc gave me 500 mg of amoxicillin 3 times a day for 7 days. The interesting thing is while in sick bay, the nurse was a bit frazzled since they had a big emergency the evening before, no other details were provided. I can only guess. A day or two later the ship was put under quarantine and all swimming pools, and the spa were put off limits for 3 days. In The restaurant, no more self serve at the buffet. Consequently long lines developed as the staff was not equipped to handle this. After taking the amoxicillin I went again to sick bay, and requested anti diarrhea medicine as I was under the impression it was a side effect of the amoxicillin. I was told in no uncertain terms "no way this was possible" and in turn was quarantined to our cabin. Anyone can google "side effects for amoxicillin" and diarrhea is a common side effect listed. What were they talking about? So I in turn was quarantined for 3 days to my stateroom. They told me I was contagious. Guess what, my wife slept with me and stayed in the room with me for 3 days, she never developed diarrhea. And the bland food they sent up, frankly was inedible. Regarding the ports of call, we couldn't even sit out on our terrace as the air in the ports they took us to had an extreme foul smell! Fortunately we stayed in a penthouse veranda which made our 3 days incarceration a bit more comfortable. However we were warned by the ship's captain if we left the cabin we would be subject to being kicked off the ship and returning home would be our problem. Nice, you would think I could order reasonable food instead of their inedible "bland diet". Finally we gladly disembarked in Bali. Frankly we should have just booked our stay here and by passed the Viking ship. Upon returning I contacted their customer service to articulate my concerns. The person I spoke to seemed unaware that the ship was under quarantine for 3 days and she would research it and get back to me. She never did return the call, hence the impetus for my posting. We are now almost two weeks being home and are just getting over whatever we contracted on the ship. My wife while on the ship developed a cough and also ear infection which she to this day still has. Viking offered us a $300 pp credit for our next trip. A mere pittance considering we had spent in excess of $20,000 on our trip. For those considering booking this trip, it certainly did not replicate our past experiences with this line and I dare say it will be a long time before we re-book another cruise with them., Read Less
Sail Date November 2018
The ship was absolutely beautiful - new and very well designed. PRE-ARRANGED TRANSFER: Had a bit of a problem upon our midnight arrival in Bangkok when there was no one to meet us, despite assurances that there would be. After several ... Read More
The ship was absolutely beautiful - new and very well designed. PRE-ARRANGED TRANSFER: Had a bit of a problem upon our midnight arrival in Bangkok when there was no one to meet us, despite assurances that there would be. After several hours passed, we rented a van for the 1.5 hour ride to the ship (for which we were reimbursed). EXCURSIONS: Included excursions were so-so. There seemed to be a formula for sightseeing in each port: flower market, national monument and temple. Quality of guides was inconsistent with respect to understandable spoken English and initiative. BALI EXTENSION: The Bali extension excursion consisted of hours of driving to visit 3 different temples - extremely long day (10+ hours) to visit sites that were similar to each other. Would have preferred to visit some sights in Ubud, which is well known and also located closer to our Nusa Dua hotel. The Laguna hotel was very nice, and we enjoyed having 2 nights there after we disembarked from the ship. ONBOARD THE ORION: Experiences on board the Orion were lovely - variety of activities, excellent staff, well run dining venues, and public spaces that were suitable for private reading or social gatherings. So many pluses about our time on the ship! A norovirus red alert prompted the closing of pools and public parts of the spa for several days. While we appreciated the precautionary measures, the exclusion of those activities was very disappointing - especially on days at sea. Nonetheless, I loved the cruise overall and love traveling with Viking. Read Less
Sail Date November 2018
My husband and chose to go on Viking’s Orion Bangkok to Bali cruise with our good friends. They have been on a number of Viking river cruises and we have been on 6 cruises however not with Viking. The ship is beautiful and the rooms ... Read More
My husband and chose to go on Viking’s Orion Bangkok to Bali cruise with our good friends. They have been on a number of Viking river cruises and we have been on 6 cruises however not with Viking. The ship is beautiful and the rooms were as expected, small but nice. However, the “free excursions” were terrible! The ship docked so far away (1.5-2 hours each way) from what they included in the sites that the tours were mostly bus rides to, from and around the cities. We could not take one of the included tours and also pay for one of the extra tours in one day because they were scheduled so that they overlapped my 1/2 hour. Which means when the pool was closed because of the norovirus (yes, norovirus was part of this cruise) and you were back from one tour, there was not much to do other than playing games because the pools were closed and they did not add any extra activities. The crew was very attentive and friendly however there were problems that could be attributed to management (room service tray only picked up after 2 phone calls and finally put out in the hall, ice requested never delivered, unresponsive staff at pool cafe (requests for sweetener and refills) and serving out of date diet sodas in all areas of the ship dispite that being pointed out to servers). But the most unbelievable event was that we had an opened bottle of bourbon on our desk. We had 2 drinks but noticed 4 days later that the bottle was half full. We did not say anything even though we had not had another drink. A few days later, we noticed the bottle was 3/4 empty. We reported it to guest services, who said they would investigate. The next day we were told the only people that went into our room, was us! When my husband said that clearly was not true (someone came in to clean and another came in to fill mini bar) the response was that it could not be the crew because “ they are not allowed to drink”. No apology, basically we were called liars. The cruise was called Bangkok to Bali. We arrived in Bali at 6pm. There was no included excursion there because we were required to leave the boat at 8am the next morning. If we had not scheduled an extra stay there, we would not have seen anything of Bali. I would definitely not do this cruise again. I would tell anyone that if they were interested in seeing any of the cities included in the cruise to just fly to that city and hire a car to take you to the sites (as we did in Bali). We have written to Viking Cruises and although we did get a call from a representative, we were not satisfied with what she said and requested that her supervisor call. That was 6 weeks ago. It appears that Viking does not care about customer satisfaction. Read Less
Sail Date November 2018
Our voyage on the Viking Orion from Bangkok to Bali was certainly one of the most memorable cruising we have the pleasure to partake. Viking has a way to pick the best crew, and this is no exception. As this is a new ship, our review ... Read More
Our voyage on the Viking Orion from Bangkok to Bali was certainly one of the most memorable cruising we have the pleasure to partake. Viking has a way to pick the best crew, and this is no exception. As this is a new ship, our review reflects the fact that every detail has not been worked out, and polished on this ship. Our cabin configuration was very well thought of, with plenty drawers. The under bed has enough clearance to easily stow our empty luggage. A little quirk; the shower stall is designed in such a way, that one is forced to exit the stall completely to get to your towel! An extra hook adhered to the side glass panel just outside the door would solve that problem. We prefer fantail room for its views, and we enjoy sitting on the balcony for that reason. That is the reason we booked cabin #4123. Disappointingly, because of a design flaw, which blocks water drainage, we constantly have inch-deep water pooling on the balcony; and the water is not only from rain. The infinity pool above us constantly splashes water to our balcony! Our cruise mates, in the cabin directly above us (deck 5), does not have this pooling problem. We were not able to enjoy the balcony as we have in past cruises. We recommend avoiding booking cabin #4123, and #4122, for this reason. We enjoy wine pairing with our food, and definitely it is worth purchasing the beverage package. Viking wine selection and premium liquors are extensive, and the package allows liquor enjoyments outside the dining room. We were able to sample some of the best wines on a cruise, in part because of the expert guidance from our knowledgeable sommelier, Kat! We were truly excited that there is an onboard planetarium and with an astronomer crew member. We feel that the planetarium and the astronomer are not utilized to their full potential. People have to book ahead for the 3D shows, as the facility has limited seating capacity. I love watching 3D movies. Unfortunately, only one of the shows (Space travel) requiring tickets, pertained to space, or astronomy. The best presentation was conducted by the astronomer, unfortunately also have limited times. My recommendation is to try to see the Space presentation and attend the astronomer's lecture, and skip the rest. Karaoke is not for everybody, but having no karaoke in an Asian tour seems a bit extreme. We asked the Cruise Director if a karaoke session is possible, and was told that the company CEO forbid that activity on board! The trip from Bangkok to the ship docked in Laem Chabang, because of traffic, took over 2hrs! Is there a nearer port from Bangkok, other than Laem Chabang? Wouldn't it be a unique experience to for passengers to be shuttled to the ship on a fast boat, like a hydrofoil? How boarding a hydrofoil from Klong Toey on the Chao Phraya River, and shuttle us to the ship in it, if Laem Chabang is the only cruise ship friendly port from Bangkok? There is nothing worth seeing in Laem Chabang, so all tours are centered in Bangkok. Realizing how long it is to reach Bangkok, we even skipped an included 9hr tour, because we know we will be wasting at least 5 of those hours, just for the commute! Our only disaster, was our pre-cruise tour of Bangkok. The guide failed to provide us with rain gear, and we were soaked to our skins in the downpour! Viking learned from that goof, and we were given rain ponchos at every shore tours after that. Read Less
Sail Date November 2018
Viking reputation. We have been disappointed with this cruise. Most of the ports have been one to two hours bus ride from the city of destination and tours to the attractions sometimes more. We have been for the most part docked in large ... Read More
Viking reputation. We have been disappointed with this cruise. Most of the ports have been one to two hours bus ride from the city of destination and tours to the attractions sometimes more. We have been for the most part docked in large commercial ports which are not very appealing. The cabin is very nice and good service by the room attendant. Some of the other staff seems a little unenthusiastic. The “vibe” has not been great. We find the the restaurant Chefs Table is not for everyone. We had a 6:30 reservation and walked out at 7:45 still waiting for our main course. On the other hand the Italian restaurant is wonderful. It is not Vikings fault but the Norovirus has changed the onboard experience. Meal service has changed in the World Cafe. The spa, hot tubs and pools have been closed for several days. Very good haircut by hairdresser. Read Less
Sail Date November 2018
We love to cruise, but we are getting weary of the giant cruise ships. It takes forever to get from one space on the ship to another and there are crowds everywhere. We have read the great reviews of Vikings new ocean ships and had a ... Read More
We love to cruise, but we are getting weary of the giant cruise ships. It takes forever to get from one space on the ship to another and there are crowds everywhere. We have read the great reviews of Vikings new ocean ships and had a wonderful Viking river cruise a few years back. Once we had picked Viking we looked at itineraries that would take us someplace new. That's how we ended up on this trip form Bangkok to Hong Kong. What a great decision! This itinerary was new to Viking as well and there were a few rough spots, including the boarding process in Bangkok. They were all minor in the whole picture. The ship is beautiful and never crowed. The size allows you to quickly pop down to your room if you need a sweater and you're back in a jiff. Service was nothing short of amazing. Some areas of the ship were overly air-conditioned. We were happy we added a couple pre-trip days in Bangkok to recover from the jet lag. Our tour guide helped us arrange an in-Hotel massage that made me wish we had a couple more days. The stops in Cambodia, Vietnam and China were all fascinating and well run. Viking will be my first choice (and second choice) from this point on when we are ready to cruise. Read Less
Sail Date September 2018
We chose this cruise because our travel agent brought it to our attention. She and others from our area were going and it was going to a part of the world we had never visited. The ship is great and the food is very good. With multiple ... Read More
We chose this cruise because our travel agent brought it to our attention. She and others from our area were going and it was going to a part of the world we had never visited. The ship is great and the food is very good. With multiple restaurants, there was enough variety. They were also able to accomodate my gluten free requirements. We had a wonderful suite on the 7th floor. Some of the tour descriptions were more about flowery words than about where the tour would be taking us so sometimes we were signed up for two tours that were doing basically the same thing. They were very good about allowing us to cancel tours. Some of the areas we visited were very poor. Wouldn't go back. I did enjoy seeing Haikou, China and Ha Long Bay in Vietnam. We were usually too tired in tht evening to attend the shows. Read Less
Sail Date September 2018
We had never been to Asia and were interested in exploring this area of the world. We also had never done a cruise before as a couple but were impressed with the Viking review and reputation. The trip was fascinating as we got a chance to ... Read More
We had never been to Asia and were interested in exploring this area of the world. We also had never done a cruise before as a couple but were impressed with the Viking review and reputation. The trip was fascinating as we got a chance to learn about this area of the country. Each stop was a new experience and learning adventure. At the same time, we had time to relax. As my husband and I both work, it was wonderful to have this combination. The Viking experience was excellent with only a few minor glitches. The boat was beautiful and comfortable. Excellent food choices. They did a great job of offering local food that tied into each of our stops. WE also greatly enjoyed the fitness center. Our only issue was that some of the shore excursions needed improvement. This was the first time that Viking had done this itinerary and that showed in a few places. I am sure that they will iron it out as they were very interested in feedback. Based on our trip - we just booked our next trip to Australia with Viking Read Less
Sail Date September 2018
Viking Orion Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 4.1
Public Rooms 5.0 4.8
Fitness Recreation 5.0 4.4
Family N/A 4.4
Shore Excursion 4.0 3.8
Enrichment 5.0 4.3
Service 4.5 4.6
Value For Money 5.0 4.1

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