2 Royal Caribbean Grandeur of the Seas Cruise Reviews for Group and Theme Cruises to Bermuda from Baltimore

This cruise was a booking as part of a larger group booking with families of 25 teenage girls that had a chance to dance on the ship through their local dance company. This is why it was chosen, with the idea in mind that Bermuda is a ... Read More
This cruise was a booking as part of a larger group booking with families of 25 teenage girls that had a chance to dance on the ship through their local dance company. This is why it was chosen, with the idea in mind that Bermuda is a relatively crime free island and a place where we felt comfortable to take such a large group overall. This was my 4th cruise with Royal Caribbean and fell within our 20 year wedding anniversary. I usually do not write reviews, but this cruise with Royal Caribbean was less than stellar. First, this is the second time, of my past 2 cruises on Royal Caribbean; we were supposed to receive an onboard credit and did not receive it. Once on the ship, guest services told us, once again, there is nothing they could do, that we would have to contact our travel agent at the end of the trip. It was only for a lousy $50.00, but it is still the point that they couldn’t offer even something in exchange. Dinner service our first night was poor and slow until we complained, then it picked up the following services but it was still slow overall. We had the beverage package and it took nearly ½ hour to get a glass of wine. Service in Chop's Grille our second night was horribly long, we missed the captain's party because of it......2 &1/2 hours for dinner? The waiter was inattentive and the manager ended up clearing our plates. Again there was slow bar service at the table. The steaks and food overall in Chop's Grille were no better than in the dining room, I expected better quality for the extra $30.00pp it cost to eat there There was only 1 show time for most shows, we missed the welcome aboard show and the final evening show because dinner took so long, there were no late show seating’s offered. The shows and costumes were outdated and there were only late night comedian performances 2 out of the 5 nights, nightlife was dead. The ship has very little to do compared to many past cruises I have been on and there were not a lot of amenities, no mini golf, every ship at least has mini-golf for the kids. The rock climbing wall had limited open climb hours and for most of them, it was closed down due to wind while we were sailing. The jogging track was closed also 2 times when we wanted to use it and because the gym was so small, that was not an alternative option. My daughter and her friends went to the movie hoping they could swim while watching the movie, but they closed the pool when they got there and 2 of the 4 hot tubs were closed, the other 2 were filled with people. They also waited 1/2 hour in line at the movie for popcorn only to find out that they were selling it for $3.00, not giving it out like all other past cruises we’ve been on. Is Royal Caribbean really that hard up that they cannot give popcorn out for free with the movies like other cruise lines? The 24hr ice cream was not available after 9PM most nights, we found out later on the ship tour, that it was being rationed most of the trip because they did not have enough and that they later ran out of ice cream base because not enough was ordered. My mother in law had her walker taken and placed on the other side of the metal detector coming back in from port. After walking all day and with tired legs, she was asked to walk about 10 feet past the metal detectors to get it back. The next day, after complaining, she was offered a wooden cane to go through the metals detectors. When inquiring about a future cruise we were very interested in booking, I thought I would get a better deal booking on the ship, but the deal was actually $200-$300 more than what I pulled up online the week before for the same cruise. The future cruise associate was not engaged or very interested in making the sale, so we decided we would definitely wait for a better option. This being my 9th cruise, I've always thought Royal Caribbean was superior to other cruise lines, but not after this cruise or on this ship. I’ve since booked Carnival for my next cruise experience. Read Less
Sail Date June 2016
This was my 2nd experience on Grandeur of the Seas. My first cruise in 2013 was WONDERFUL! Excellent customer service on every level. From stateroom attendant (loved Ida Ashley) to each porter. To say this cruise was different would be an ... Read More
This was my 2nd experience on Grandeur of the Seas. My first cruise in 2013 was WONDERFUL! Excellent customer service on every level. From stateroom attendant (loved Ida Ashley) to each porter. To say this cruise was different would be an understatement. Part 1 I travelled with 16 family members and friends. My sister is handicapped, in a wheel chair and the 1st issue surfaced before we boarded the ship. She and my 83 year old mom got a late room assignment, so did not have the proper tags for their luggage. As a result, no one from Royal Caribbean would assist them with their luggage. It was pouring rain, they were in the main building, but had to get their bags to where the drop off point was. That job fell to my mom. Did I mention she was 83? My other sister rushed to get there to assist. They then had to push my sister up the ramp to enter the ship. No handicap access was available. Again, no assistance from any Royal Caribbean employee. My mom said another little old lady did assist and finally, between the two of them they shamed someone into helping. Part 2 began with me contacting guest services (another misnomer). What I was trying to find out was if there was a way one of my Bermuda cousins could drive up the walkway to the ship (there is a car lane) to pickup my wheelchair bound sister. I was told, repeatedly NO. Not only could they not access that lane to pick her up, no one from the ship would be able to bring her down to the road. Seems as if once again, they lied. When we departed the ship, my cousins had driven as far up the lane as they could, parked and were waiting inside the customs building when we exited. Part 3 We also had a slight snafu with our first seating dining. Seems some travellers did not understand the meaning of seating dining or assigned tables. Our dining room staff handled it better than I would have, and we received champagne for dinner the next night as an apology. If it were not for the dining room staff, Royal Carribean would only have receive a ONE! Our dining staff went above and beyond. In fact, they were the highlight of the trip (outside of all the family fun and games). Finally, there is the new fee of $67.50 for gratuities. I don't mind tipping, and tip based on actual service. Since tipping is now included for every person on the cruise, I feel their customer service reflects this as a given. Many people don't have the personality, the will or the heart to offer genuine customer service. Our last stateroom attendant did. The one we had for this cruise was MIA, he never once asked if we needed anything. Not once. Guess that sums up my disappointment with Royal Caribbean, and Grandeur of the Seas. My official renaming is Ghetto of the Seas for those in the know. I hope it returns to the glory of old - old as in 2 years ago! Read Less
Sail Date May 2016
Grandeur of the Seas Ratings
Category Editor Member
Cabins 3.5 4.0
Dining 3.5 4.0
Entertainment 3.5 3.8
Public Rooms 3.5 4.2
Fitness Recreation 3.5 3.8
Family 3.5 3.8
Shore Excursion 3.5 3.8
Enrichment 1.0 3.5
Service 4.0 4.5
Value For Money 4.5 3.9
Rates N/A 4.2

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