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56 Baltic Sea Senior Cruise Reviews

The Norwegian Spirit was our first Norwegian cruise. My husband and I usually cruise with Princess or Celebrity. When I saw this wonderful itinerary for the Baltic with so many ports, we decided to book it. When we arrived on the ... Read More
The Norwegian Spirit was our first Norwegian cruise. My husband and I usually cruise with Princess or Celebrity. When I saw this wonderful itinerary for the Baltic with so many ports, we decided to book it. When we arrived on the ship we were taken aback how dated it was. The decor, colors and public restrooms were all very very dated. The spa was decorated with Egyptian style decor. Having sailed on some of the newer ships, this is the worst ship we have ever been on. In speaking with the staff and other passengers, it is supposed to go into dry dock in January 2020. CABIN: We had a balcony room on the 10th floor and the main problem was the toilet not flushing, The bathroom was extremely dated and very tight. Having sliding doors on the shower and toilet area gives you less space. Our main problem with this room was the toilet not flushing. I had to call guest services no less than 6 times. The plumbing was a major issue. On a cruise that was a total of 16 days, the first 12 days we had to guess whether the toilet would flush or not! Finally they sent a plumber over to change a part. Then the toilet would not stop flushing for 3 or 4 times until it finally stopped. Very frustrating. The "balcony" was small and the floor was dirty. Staterooms are small on ships and other than the bathroom toilet fiasco, the room was average. BTW: trying to get a wake up call was impossible. They said it was not working. Trying to call someone about the toilet was also very frustrating because no one answers the phone. TELEVISION: Absolutely terrible. Norwegian Cruise advertisements constant on numerous stations. Cruise Directors usually have a show that updates everyone on upcoming and past activities. This cruise had the worst tv show by far. Plus the stations were limited or would scramble. Sometimes they had BBC, always had MSNBC and a few movies that were rotated in French, English and Spanish. On past cruises they have movies in the theater and on tv. Lots of choices for entertainment on board....not this cruise. I had to get on my phone at shore to see what was going on in the world. ENTERTAINMENT: We were not impressed with the entertainment on this cruise EXCEPT the Illusionist was excellent. The show Elements was really good though.It incorporated dancers and the Illusionist and acrobats who had previously performed. All the other entertainment was not up to par with other cruises we have been on. The singer at Henry's Pub was excellent. The live band in Galaxy and the Jazz band were all very good. The Theater shows at night were just ok other than the Illusionist. FOOD: The buffet was less than average based on other cruises. Very limited variety. The rice was always very dry. Meats over cooked and dry. Other cruises we would see a variety of cheeses and crackers, specialty items; designated area for pizza and burgers. The pizza looked like it was dry and just came out of a microwave. Breakfast was the same every single day. Poor variety and quality. We ate at all of the Specialty Restaurants and they were decent. Definitely Cagney's Steakhouse and Le Bistro were better choices than the dining rooms or the buffet. The Teppanyaki place was average. The prices for specialty dining are higher than on other cruises we have been on. If you are a foodie, you will be greatly disappointed. BARS: The bartender staff on this cruise was very attentive and it was always easy to order drinks. ACTIVITIES: This cruise had only one sea day and we were at a port nearly every day. Thus most people were too tired to get really involved in cruise activities. We went to the karaoke hour early on the cruise and there were 2 people. Bingo had to be cancelled several times because there were not enough people playing. The variety of "activities" was limited due to the port itinerary. SPA: I had a manicure/pedicure and was quoted $110. Once I got the bill I was told they made a mistake and it was actually $118. PLUS THEY CHARGE AN 18% AUTOMATIC GRATUITY on services. So I had to pay $138 for a mani/pedi. They also want to sell you products. The spa was really unattractive as well. I was not impressed with the prices, the service or the ambience of the spa. EXCURSIONS I wish they gave us more info in advance. Like you can pay for a shuttle to town at some ports. We bought excursions for every port. Some of the tour guides were excellent...some absolutely horrible. In Copenhagen we had a Guide whose native language was Spanish. No one could understand her. She really did not tell us anything about the area. That was a total waste of money. On several of the excursions we never were given time to shop or be on our own. Other cruisers told us they were frustrated with their excursions as well. LAUNDRY: There are no laundry facilities for the passengers on this ship. It is very expensive to have them do your laundry and it is charged by a per item fee. OVERALL: The Norwegian Spirit is an older ship in need of updating. Other cruisers told us they have been on many Norwegian cruises and the ships were great. Everyone basically agreed that we were not on this cruise for the ship. We were on it for the 15 day experience with one sea day to interesting ports. Overall experience for us was slightly below average. I would not cruise on the Norwegian Spirit again. Read Less
Sail Date August 2019
My wife and I have cruised many times in the past. we usually cruise with some friends who decided that we all should cruise the Baltic for our annual cruise in 2019. They chose Viking Ocean cruises, due in no small part to the excellent ... Read More
My wife and I have cruised many times in the past. we usually cruise with some friends who decided that we all should cruise the Baltic for our annual cruise in 2019. They chose Viking Ocean cruises, due in no small part to the excellent reputation of which they had read and the fact that what could be better than to take a Scandinavian ship to cruise the Baltic. At the outset, we were shocked to find that the entire cruise needed to be paid at least one year before the cruise. That has never been our experience in sailing with multiple lines and future patrons need to be aware of this requirement. The ship is beautiful.The public rooms are wonderful especially the Explorer Lounge. Our cabin was quite roomy and the bathrooms excellent. special kudos for a lovely shower without having to step over a tub.I found the heated floors in the bathroom to be a nice touch. The spa area is spectacular and if going to a spa with virtually everything-hot tub, small therapy pool, sauna and ice room is your thing, this is your ship The company touts its multiple channels of communication available to those who are scheduled, but that is primarily limited to receiving one way announcements from them, done well, but not to any dialogue or getting personal support for questions which arise and may not be answered in their stock announcements.Poor communication seems to be common on these cruises. For example,special meals opportunities, lobster tail and steak, special buffets, at the grill were never announced well and one learned to look for these each day by dropping by the grill itself or asking of the crew in a restaurant or bar. The ships plan is good but when the special meals take place in the grill area there is inadequate seating for the number of cruisers wishing to partake in the meal. The seating in the cinema is wholly inadequate for the number of passengers. Quite a few performances occurred with many passengers standing in the back to observe the show. The back two side areas were totally inadequate both for seeing the show and hearing it.The need to get to the venue 30 minutes before shows began was difficult for those of us who tended to to eat dinner at about 7 to 7:30. I was quite disappointed to discover that we did not receive services comparable to what we had received ion either Oceania or Azamara in spite of the fact that the per night per person cost to sail with Viking was considerably more than either of the other two. My concern with the cabin service is that when I wished ice, I had to go to housekeeping, when I wished lime I had to go to room service and when I wished to change my complimentary liquor and the amount of tonic I needed to speak to the drink steward.This in my view is rather poor considering the price of the cruise and the plaudits from other cruisers. Viking offers one free shore excursion at each port.The walking tours we took, 4, were excellent, but those in a bus were not worth the time spent at all. I was quite disappointed in the meals in the Restaurant ,in the Chef's special restaurant both times and at Manfredi both times. To be fair, one night the prime rib served at the restaurant was amongst the best I have ever had. The waffle at the Explorer Lounge was exceptional. On at least 4 occasions the cookies offered with the buffet were stale. the wines with meals were acceptable if unremarkable. One could upgrade wine selection and liquor for an extra daily per person charge. The speakers/lectures seemed excellent, for those we could make, but we missed the largest number as they were scheduled during dinner hour or just prior to dinner hour. Getting on, on the day of sailing from Bergen, and off the ship in Stockholm, with our luggage, were superbly handled even though we left the ship at 6 am to make our plane. Read Less
Sail Date August 2019
Total disappointment in the main dinning room Britannia (1) We are a party of six, setting of tables was unreasonably tight between tables. One end of our table was against a wall, waiters had to squeeze themselves to serve, particularly ... Read More
Total disappointment in the main dinning room Britannia (1) We are a party of six, setting of tables was unreasonably tight between tables. One end of our table was against a wall, waiters had to squeeze themselves to serve, particularly to the guest at the end. (2) Menu was not appealing, its quality below average standard, most food on the menu remained unchanged throughout the voyage including Gala evening, some courses portion was exceptionally tiny. can’t imagine lobster bisque tasted like clam broth, onion soup was tasteless, poached pineapple liked something just out of the can. (3) above (1 & 2) were reflected to a manageress when she approached us during dining time with a friendly smile, nothing happened. Nothing was even brought up as a courtesy when we met each other again. (4) the sommelier was slippery, in the first evening, we ordered a bottle of white wine for only 4 guests, 2 guests were acholoic free. he intentionally finished the bottle in one shot without asking, he may hope to save the work to have wine chilled, or hope to get additional orders sooner, but of course he got the first wish fulfilled but not the other. In the last evening, we ordered a “private label” red wine per his recommendation, I blamed myself didn’t check it before serving began, later on, we founf out the bottle was without a label on it. When he was questioned, the answer was “because it is a private label therefore without label” we never heard of such a ridiculous answer. (5) visited Britannia for a sit down lunch, two managers were chatting by the entrance booth when we walked in. Despite of greetings right away , they only said Hi after they ended their conversation. Service of waiters were cold, too. Needless to say, from there on, we only went to buffet lunch. (6) High tea was another disappointment which pissed us off totally. That is the reason I recorded it in deatail. It happened on the second day of voyage. 15:38 Two of us walked into the high tea ballroom, and sat down, we got no one serve us and waited for 10 minutes to get our first cup of tea. 15:48 we had our first cup of tea, finished it. It took another 12 minutes to have someone checked us out if a refill is required. 16:00 the most absurd thing happened. A waiter approached, but he was not asking whether we need anything even though two empty cups were sitting on the table explicitly. He picked up the jar of cream on our table , then offered it to the guests of the table next to us. After then, he asked ....do you need anything.......so on and so forth Catering is the primary service that interact with guest daily on board the most, one can appreciate why I put such a poor ratings Besides, below were my additional unfavourable experience on board (7) drainage in the cabin had problems, need a plumber to get it fixed after two visits (8) phone system was user unfriendly, difficult to navigate (9) movies was old and running repeatedly on different days (10) the meeting place on excursion was not printed on the coupons, thus created quite a confusions couple times. Read Less
Sail Date August 2019
We were two families of three generations (including grandparents and children) excited to be traveling to Baltic destinations. We stayed in a balcony family cabin (14814) that had a Pullman bed. I had previously sailed twice with ... Read More
We were two families of three generations (including grandparents and children) excited to be traveling to Baltic destinations. We stayed in a balcony family cabin (14814) that had a Pullman bed. I had previously sailed twice with my family on Royal Caribbean with similar accommodation so had an idea of what to expect. Overalll Royal Caribbean was by far more organised, pleasant and enjoyable. Left NCL in its wake. In summary: Good points: Easy booking Easy NCL bus transfer from airport to cruise terminal and cruise terminal to city Centre Loved Million Dollar Quartet Show Loved the Magician show Engaging staff at onboard bars Loved St Petersburg Clean cabin Spacious bathroom Enjoyed the water slides, climbing wall, mini golf and sports deck Bad points: Felt chaotic and overcrowded when first boarding the ship. I wanted to get off as soon as I got on. Absolutely terrible safety briefing- the children and I were crammed into the casino which stank of cigarettes and we couldn’t see anything because of the number of people The actual briefing was relayed in several languages which made the briefing excruciatingly long. RC was out on the deck in small groups and was far less time consuming My daughters Pullman bed was not made until almost midnight on our first night!!! Guest services was located opposite the central atrium which meant that you could not hear a thing the service personnel was saying if there was a band or other entertainment playing. I have excellent hearing and could not hear, so I felt sorry for the elderly people with hearing aides in the queue. Seriously bad location for guest services! The casino was centrally located in the middle of the ship on a middle deck. This meant that you had to walk through it to get to restaurants, bars or other services. As you are allowed to smoke in the casino it was disgusting to smell cigarettes whilst at the nearby noodle restaurant or to have to walk through it with children. RC has the casino at the bottom of the ship and out of the way. On the first day there was a problem with my credit card and when I went to guest services to sort it out I was quickly made aware that I was not the only one with problems. The queue was enormous. People had been waiting in line for hours!!!! Yet again, there was a band playing which made the whole experience frustrating. The queue was there the next two nights!! The free buffet restaurant The Garden Cafe, was nowhere near as good as the Windjammer on RC. The layout was like that of a school canteen with all the food stations located in a rectangular central hub that you walked around. The food was okay but not very exciting. The RC windjammer was more open and visually appealing with tastier food options. Paying 5USD for a bottle of water was absolutely absurd. The smoking area was right near the main swimming pool in the middle of the deck!!!! It was on the same deck as the outdoor seating for the Garden Cafe so on occasion the waft of cigarette smoke would blow towards you whilst eating. Disgusting! You would also have to walk past the smokers to get to the ping pong tables. Smoking on a ship is a health and safety risk. At the very least the smoking station should be away from areas that children and non smokers use. Specialty dining restaurants were not so special. Ocean Blue was the best of the lot. The others were all the same. The poor ship layout, food choices and inferior qualities compared to RC means I would never sail with NCL again. Read Less
Sail Date July 2019
We’ve recently returned from a trip to Scandinavia that included the 22 night Majestic Fjords and Vibrant Russia cruise. We started the trip in Finland and southern Sweden before joining the cruise in Stockholm. We also extended the ... Read More
We’ve recently returned from a trip to Scandinavia that included the 22 night Majestic Fjords and Vibrant Russia cruise. We started the trip in Finland and southern Sweden before joining the cruise in Stockholm. We also extended the cruise with the Bergen to Oslo rail trip plus extra time in Oslo. There are things about the cruise that were very good. The boat is small, only about 900 passengers, and the decor is neutral (somewhere between modern Scandi and neutral high end nursing home). The gym and jogging deck were great and we made good use of them. The service is fantastic. Daisy and Ronal, who looked after our room, provided a higher standard of cleaning and organisation than any 5 star hotel I’ve stayed in (and I’ve stayed in a lot of 5 star hotels on five continents). There were a couple of experts who provided lectures and held post lecture discussions. Some of these were excellent. And travelling by ship gave us some spectacular views. There were things that fell short of our expectations. The food fell way short of my expectations. There are a number of dining options including the World Cafe, which is essentially a cafeteria, Mamsen’s, a cafe open at breakfast and lunch with a number of Nordic inspired options, The Restaurant, which is open for breakfast and dinner and is described as the premium dining option, Manfredi’s, an Italian themed restaurant, and The Chef’s table which offers a degustation experience. We had our first two meals, and indeed most of our meals during the cruise, in the World Cafe. I was quite shocked to see that the offerings included pasta and pizza kept warm under lights (probably reflecting my inexperience with cruises). The Cafe has plenty of options, some of which change from day to day, but generally the options were a bit ordinary and the steamed vegetables were invariably cold and soggy (I like to eat a lot of vegetables). We had one breakfast in The Restaurant and the food was okay but the service was chaotic. This was on our first morning on the cruise and my partner declared he wouldn’t have another breakfast there (a point he was willing to concede after two weeks of breakfasts in the Cafe). We also had a few dinners in the Restaurant and on each occasion some part of the meal would be okay to good but invariably other parts of the meal were substandard. Overall we felt it wasn’t worth changing out of jeans to dine in the restaurant. While we were offered two dates to dine in The Chef’s table, we only dined there once. Two of the courses were excellent, one okay and one unpleasant. The Mexican theme seemed a bit at odds with both the Baltic location and summer season. We cancelled our second dining option. We had a few breakfasts and perhaps five lunches at Mamsen’s but became bored with the food. We also had about seven meals in an additional dining option, The Pool Grill, but hot dogs and hamburgers weren’t really my idea of summer holiday dining and I pulled the plug on further meals at the Grill. We did have two meals at Manfredi’s and some of the courses were good but others not (my partner described them as cafeteria food delivered by a waiter). I should add that the coffee and tea on board are abysmal. A good point about the dining options was that there was seldom a wait. I can’t believe we paid $2,000/day for a cruise with such disappointing food. On top of the food, after booking the cruise that was inclusive of wine with lunch/dinner, we received an offer to upgrade our alcohol options at a cost of about $60/day for the two of us. I was so angry at the suggestion we pay extra just to have decent wine that I refused to consider it. All of the wine we had was drinkable but few wines were good. The logistics for the excursions were stunningly poor. A number of excursions required guests to meet in the theatre. On several occasions the wait in line and subsequent wait in the theatre, before disembarking, were more than 45 minutes. The line to get into the theatre went past lifts which mean people leaving the lifts were joining middle of the line, often to the audible concern of people further back in line who were afraid they would miss their excursion. The information for meeting onshore for excursions was often vague or downright wrong. This is frustrating, because it wastes precious time, and was actually quite stressful for excursions in Russia where the trip through immigration is quite intimidating. I’d add that on one occasion, early in our cruise, I asked a question of one of the more senior, public facing, staff about the meeting place for an excursion. Instead of answering me her reply was ‘didn’t you have an excursion yesterday?’. I’ve only fired a couple of people in my career but I’ve had fired her on the spot for that. I really resented, and on occasion was infuriated, every moment I spent waiting or following poor instructions. Viking needs to bring in design thinking and behaviour economic experts to work through these processes. I was also very aggravated that Viking didn’t contact us after the Sky’s incident off Stavanger earlier in the year and only replied to my queries when pressed and then with a really insulting response. Had we not paid for our cruise, I’d have cancelled, even though I’d have lost the deposit, because of the way Viking handled this. I can’t comment much on the entertainment because we weren’t interested in attending performances. Several times we encountered the pianist or the guitarist. Both were very talented but the easy easy listening selection they played held no appeal. I have a list of quibbles but my overall feeling is that Viking isn’t a luxury experience. It is aimed at middle America (and while I live in Australia, I grew up in middle America). I couldn’t recommend the cruise to anyone among our Australian family or friends without a lot of qualification (i.e. I don’t know anyone who I think would be happy with the cruise). It appears to me that Viking is trying to appeal to customers from a wider range of countries. I think they have a lot of work to do for that to be a success. I also don’t understand how they have been rated so highly as a luxury cruise. I suspect this is largely driven by the large middle American client base which biases feedback. For us, we have two or three holidays each year but I can’t imagine that we’d look at Viking again. Read Less
Sail Date July 2019
We have cruised 3 times in the past 2 years with Azamara (twice) & Seabourn and have thoroughly enjoyed all the cruises. We prefer smaller ships and we decided to cruise the Baltic with Viking due to the excellent reviews and Which ... Read More
We have cruised 3 times in the past 2 years with Azamara (twice) & Seabourn and have thoroughly enjoyed all the cruises. We prefer smaller ships and we decided to cruise the Baltic with Viking due to the excellent reviews and Which star rating. The Good points The transfer from Copenhagen Airport to the ship was excellent. Viking representatives met us in the baggage hall and escorted us to the awaiting coaches, porters assisted us with the luggage. We were soon on our way to the ship. The check in at the cruise terminal was very quick, the best we have experienced, within minutes we were on the Sky with a glass of fiz in hand and 30 mins later we were in our cabin with all of our luggage. The ship is beautiful, the interior design is exceptional with light wood and relaxing furniture in abundance. The cabin bathrooms are well equipped with an excellent shower and fog free mirror, I know people complain about the lack of cupboard space but we were fine. The cabin attendants were great and were very polite and there were some excellent members of waiting staff. The entertainment was good, the shows, the musicians, we loved the pianist. The food at the buffet was generally good. The disembarkation was painless and well managed. The Bad (or not so good) points The service in the restaurants was at best adequate but more often absolutely dreadful. Wrong orders, painfully slow service and queues to get a table. Table allocation was unfair, the same people seemed to get the best tables. We eventually complained about this and were allocated a window seat on the last night. The food wasn't great and certainly not special. I recall the scallop main course which goes down as the smallest main course I have ever received!!!!! The food & service at Manfredis was no better. The service at the buffet was often erratic with no one taking responsibility for tables. It took forever in bars to order a drink and even longer to get them. I kept asking myself Do They Have Enough Staff ?..... They say they do but our experience indicated otherwise. The TV's in the cabins are slow to respond and have a poor picture. In simple terms the ship is beautiful but the service is awful. I had great expectations about cruising with Viking but I will stick with Azamara & Seabourn and consider Saga, Oceania and Regent. Read Less
Sail Date July 2019
We chose this cruise on recommendation from our travel agent. We flew to lovely Lisbon a few days beforehand, the joined the ship,looking very tiny berthed near some very large cruise ships. The welcome was decidedly perfunctory, and we ... Read More
We chose this cruise on recommendation from our travel agent. We flew to lovely Lisbon a few days beforehand, the joined the ship,looking very tiny berthed near some very large cruise ships. The welcome was decidedly perfunctory, and we found our way to our deck 4 cabin. It was pleasantly large, but definitely needed a good spring clean. The bed seemed hard and sagging, not a good start we felt. We liked the white marble bathroom and noted approvingly that the toiletries were quality Occitan. We explored briefly then went for a buffet lunch in the stern Verandah. It was a very ordinary buffet choice and we were astounded at the cost of the drinks on offer. We learned that many passengers had bought a drinks package, but as the wines were fairly mediocre in our opinion, we decided not to take up the package offer. It was lovely to note the teak decks , a small outdoor pool and hot tub, and plenty of deck lounge seating. We looked through the daily program, but it lacked variety or imagination, so we decided that a comfortable spot with a good book might be a good way to relax. Much ceremony was made of the sail away flag raising to the music of Vangelis’ 1492, used on other cruise lines we recalled. There was a comfortable lounge with busy coffee bar and a tiny library, but little else of note. It was a port intensive cruise with only one sea day, but we had visited all the ports previously, so did not read the excursion offers. In each port the ship laid on a shuttle bus to the centre of town , a useful service for those who wished to be independent . We were happy to wander, sample the local cuisine and bars in each port. We were right in our estimation... the bed was horribly saggy and worn, leaving us both with aching backs! Entertainment was decidedly limited, with a singing duo , but little else, with the exception of a lecturer with a sole topic. Dining was open seating, with varied menus and good service from the friendly Asian servers. It was not gourmet dining, but perfectly adequate. It would not be a ship we’d choose on future occasions, but it was an interesting experience. Read Less
Sail Date June 2019
From the beginning of the embarkation to the end I would have to say that we were sorry that we chose Costa. No communication had been given to us for getting to the ship from the airport. The phone number we were given was not in service. ... Read More
From the beginning of the embarkation to the end I would have to say that we were sorry that we chose Costa. No communication had been given to us for getting to the ship from the airport. The phone number we were given was not in service. We worked it out with a taxi at the beginning and end of the cruise at the cost of €100 each way. The itinerary was what we wanted and the tours were well done but for the language barrier. English was at the bottom of their priority list and messages were read after at least 4 other languages first. No one spoke English with less than a severe accent and making it difficulties follow. The crew was sour and rarely smiled. Our safety drill was a series of lining us up at the muster station. Pushed into rows of three, shoulder to shoulder I resented being touched by these serious crew members. Don’t touch me! Tell me. Oh yes, you can’t speak English. The food was mediocre at best. I’ve never lost weight on a cruise before. Communication and manners were lacking almost always. There were no substitutions in the dining room and vegetables were lacking. Any other cruise we’ve been on offer alternatives every day. The buffet was also lacking taste, variety, and tender meat choices. The same menus were offered every day. We could not have butter unless we asked for it and waited for someone to get it from the kitchen. Coffee was offered with breakfast and after that we had to pay for it at the bar. They actually have a drink pkg for coffee juice and water. Most of all, the waiters pushing past you with trays or reaching across you to serve or remove dishes was so rude. Whether you had to step aside for them as they rushed by or get shoved out of line as they filled the clean cup tray, the waiters were rude. Even in the dining room our orders were mixed up and waiters could not seem to serve plates in a mannerly way. They still reached across our faces to serve others. The entertainment was mediocre at best except for one singer and 3 acrobats. The dancers were not nearly what we have seen on any other cruise. Their poor synchronization accompanied poor routines. I guess what frustrated us most was the inattention to the English speaking guests with brief announcements which we did not understand. As well, the tour guides who could speak good English were few with a lack of ability to converse with us. Speaking of inattentive behaviour on the part of the crew, we were mainly ignored with little or no eye contact. The sour looks on most of the employees’ faces indicated a poor work climate perhaps and poor morale amongst staff. Wait staff never helped in any way but to clear dishes at the buffet. No smiles, no good morning, no ability to understand what you might be asking for, such as “Do you have hot cereal this morning, porridge, oatmeal, cream of wheat?” Our room steward was sweet and did his best with a stale-smelling stateroom. The pillows seemed to need washing and the carpets required a good shampoo. (So did our soap dispenser in the bathroom) Another warning is that the added 15% per day is a required fee. They do not regard it as a tip. In fact, they told us that we were free to tip individuals but we could not withhold any of the 15% per day charge for our severely poor service in the dining room. Speaking of money I’d like to say how angry I was at not being able to get an accounting of my charges. I had to have my husband with me because all room charges were put on his account only (even though we signed equal status for charges.) I was the one who booked the cruise, arranged for the tours, paid for our two watches that we bought, all on my Visa not my husband’s. When I asked them to change the accounting they told me that it could not be changed because of the system. All charges and payments would be under the man’s name in a cabin. Really, is this 1950? All said, our itinerary was ideal and the tours worth the money even without good tour guides. There was a lot of written information on each port to follow along. Within the opulence of this ship a number of disappointments seized us and threatened our joy of going to see the land of my heritage. But Norway out-performed this costa ship with its grandeur and awe inspiring beauty. Read Less
Sail Date June 2019
We chose this cruise because it seemed like good value for money and was visiting some ports not previously visited. We boarded Costa Majestica in Genoa and from then their organisational skills or non organisational skills became evident. ... Read More
We chose this cruise because it seemed like good value for money and was visiting some ports not previously visited. We boarded Costa Majestica in Genoa and from then their organisational skills or non organisational skills became evident. It took at least 4 hours to get on the ship with no regard for the elderly or disabled. The cruise was 28 days from Genoa to Stockholm. Most of the crew were not very friendly, the food was ok but always cold in the Buffet. Getting on and off the ship at most ports was a nightmare long ques along the ships passage ways or when coming back to the ship stretching hundreds of yards with people trying to push to the front which nearly caused some serious fights because of no crew supervision. Again with no regard for the elderly or disabled. Most of the shows and entertainment were in Italian ( which I suppose we should have known, an Italian ship leaving from Genoa). A lot of pre good excursions were cancelled because of the lack of English guides with some people having trouble getting their money back on some tours. We were also told by Costa that when filling in their feed back form only 9 or 10 score will be accepted for questions on the form or it will be discarded, Never agin will I sail. Costa. If anyone from Costa would like to contact me I would welcome it because no Costa represventive on the ship cared very much Read Less
Sail Date May 2019
What an absolute mess of an entire trip. Norwegian really really dropped the ball on this one. This was our 2nd time on that boat and the second trip was nothing like the 1st. The boat was right off of dry dock, all new staff, no one ... Read More
What an absolute mess of an entire trip. Norwegian really really dropped the ball on this one. This was our 2nd time on that boat and the second trip was nothing like the 1st. The boat was right off of dry dock, all new staff, no one knew what they were doing, never even met our room steward. No customer service to call, lines were hours long to get anything answered. Syd Norman nice addition with syd Norman band very entertaining. Burn the floor and million dollar quartet nice entertainment Dueling piano entertaining at first but played same songs over again No smoking in casino should be implemented. Smoke permeates bistro, makes whole 6th floor unusable Food in buffet was commonly cold, chicken over cooked. Indian food was not as wonderful as it was on the bliss. Specialty restaurants were exceptional - Brazilian, steak, Italian, raw bar. Missed 2 ports, one due to leaving 4hrs late and the other from what we hear was due to Norwegian passing it off as weather but it wasn't. The tendering was an absolute nightmare. Took hours to get off. Some ports you'd literally have 2hrs before having to come back and stand in another line for 90 mins to get a tender. HOT MESS. We are likely done with NCL after this one. First trip on Getaway in the Baltics was great, Bliss thru the Canal was wonderful, this was all unacceptable and they offered no refund for missed ports nor compensation for missed tours not refunded on the missed ports. Bad. Read Less
Sail Date May 2019
I have never travelled NCL and it was a great destination and very cheap last minute price. But for the poor management, disorganization, virus outbreak and lack of basic safety measures and most of all the lack of honest report of ... Read More
I have never travelled NCL and it was a great destination and very cheap last minute price. But for the poor management, disorganization, virus outbreak and lack of basic safety measures and most of all the lack of honest report of embarkation condition and time it will take and port and shuttle condition upfront. It makes us lost our preplanned land tours and wait in line for hours for cargo port shuttle transportation schedules that does not match cruiseship embarkation time. It is no longer as cheap and a good deal as it seems.Many things regarding this shipp can only be simply put in a nutshell as if it is either at the beginning of a cruise staff training test run or the employees are so mad about the management that they strive to achieve perfect imperfections as a retaliation to work on a ship they have contract. some simple exaples are 1.5 hours into beginning of main breakfast hours. one side of the main hotwater and coffee machine is locked up. everywhere is either running out of soup bowls or plate. with management stand by busy chatting among themselves and employee standing around. Service desk often can not even be reached by phone and lines in front of the service desk will take easily half an hour many days of the week. The ship claims to have certain currency exchange and either it is closed, in time conflict with your shoretime or meal time or has no currency to exchanged. No water is served till the end of the meal Read Less
Sail Date May 2019
Overall - The food on this ship was shocking. Typically it was to a standard I wouldn’t accept if I was cooking at home. On the plus side, nobody I knew gained weight from eating on the cruise. Deserts were limited and when ... Read More
Overall - The food on this ship was shocking. Typically it was to a standard I wouldn’t accept if I was cooking at home. On the plus side, nobody I knew gained weight from eating on the cruise. Deserts were limited and when available, nothing to write home about! - The only drinks available were water, tea or coffee. Some juices were available with breakfast - Waiters at breakfast and lunch were of Indian extraction and had very poor command of English, leading to poor service. - The entertainment was very 'Carry On', as though people's taste hadn't progressed in 60 years. It was often offensive on many levels. - I tried lodging a complaint after the cruise but none of the e-mail addresses for communication were working. All my e-mails bounced back and the help line is only for pre-cruise communication. They only communicate with people before a cruise. - My mother is an active 82 and she had been looking forward to this cruise. There are few pleasures in life when you are senior but food is one of them. Breakfast My mother (who is 82 and has blurred vision and poor hearing) would attend breakfast sitting at the Kensington Restaurant. The canteen on deck 10 was too much busy for her. She is careful not to trip and fall. 1. The eggs when requested were typically served hard when boiled (with a black ring about the yoke) or the omelette included ingredients, such as peppers, not requested. 2. The porridge was closer to concrete than pre-soaked oats. My mother eats porridge regularly and is not convinced that the raw material was, in fact, oats. She believed it to be some type of gruel. On one occasion an attempt was made to ‘top’ the offering with canned fruit cocktail. 3. The fruit ‘compote’ offered was actually canned fruit cocktail. 4. None of the pastries offered in any restaurant were freshly baked. 5. Accessing fresh drinking water was an issue in the Kensington. Water had to be requested and then was served luke warm. I don’t drink tea or coffee. The reluctance to put a jug of water on the table at all meals was not appreciated. 6. Juice was removed from the ‘bistro’ after breakfast and so for all other meals, water was the only beverage available to me. Most of the staff in the Kensington restaurant during breakfast / lunch have poor little English. Explaining to them that when ‘fruit compote’ was ordered, the guest didn’t expect what arrived, was an unnecessary burden. Indeed attempting to explain a problem was often likely to yield no benefit and cause further frustration to everybody involved. Lunch Again, my mother sought to have lunch, as much as possible, in the Kensington. If the quality of the food on offer was not good enough for her to contemplate eating, she found herself hunting for a meal on deck 10. In general, the hot meals served in the ‘bistro’ were of canteen quality – over cooked, lacking in flavour, stodgy and closer to the kind of food served at a busy truck stop or in a good café frequented by builders. A number of times, because of entertainment and excursion commitments, my mother was unable to lunch in the Kensington and so attempted to lunch in the bistro. However, the only food offered when she attended late was pizza, not food she has ever chosen to eat before this trip. While younger people with a different digestive system might welcome pizza, it is not suitable for an older person, who needs to ingest as little processed food as possible. Based on the demographic make up of the ship, why is pizza offered as the only food to bridge the lunch / dinner gap? Surely it is for the convenience of the kitchen than the comfort of a group who mostly senior citizens. Even an omelette, while also part of the breakfast menu, would be a soft, nutritious and freshly prepared food. For a lady of almost 82 to find herself moving from restaurant to canteen, seeking food, when she has paid so much for the service, is unsatisfactory. On the day of the BBQ, I was looking forward to, what should have been a good meal for her mother. This was a pool side event on Deck 10. Unfortunately, because the management were busy ‘upselling cocktails’, many guests who had been off the ship on excursions, were unable to find seating to enjoy this meal. The chaos of people hunting for chairs and tables as well as the noise generated by the team tangoing with cocktail shakers, detracted from what should have been an enjoyable occasion. The meat and vegetables on this occasion were satisfactory. Some more dry madeira cakes with various flavours were also presented. Indeed, ladies who were experience bakers offered their opinions on why the fruit fell to the bottom in one of the deserts. Dinner On the third day of cruising, when the new group of British guests boarded, a manager inquired at our table (Waldorf, 31 on the first sitting) if we were satisfied with the food. This was the first full day for the British guests to be on board and there was a marked improvement on the food offered in the restaurants on that particular day. I explained to the manager that, while the food that particular evening was adequate, the quality, on the whole, was not satisfactory. I noted that the potatoes offered in the bistro were overcooked so that they were unrecognisable. Other Irish guests had also wondered about potatoes served in the bistro that day. While I thought they were just boiled to mush, many agreed they were from a box. The people at the table were introduced to a cook and he listened to our concerns. When I discussed the quality of the food with the cook at the outset, he asked what could be improven upon. Not having any professional cooking qualifications, I was not in a position to advise the gentleman. I encountered that cook during the trip, but was never in a position to agree that the quality had improven on the whole. Often cheese or a cream sauce was put onto an element of the meal, for no apparent reason. It was assumed by the guests that this was to disguise something. Occasionally items appeared on the dinner menu that caused comment and guests to dare each other – the most amusing being Marmite Soup Henry IV. There was also a salad that was described as ‘greens with potatoes, turnip and carrots’. Most of the deserts offered both in the bistro and in the restaurants were not made on board and were very industrial. Frequently we would see a cheesecake with a pastry base or a variety of very dry madeira-based cakes (with pieces of quince and various other additions, in an effort to create flavour). Brownies were served in the bistro on the day when the British guests boarded and were never seen again. Toward the end of the trip ‘Chocolate afternoon tea’ was provided in the bistro. It appeared that the deserts missing throughout the trip had materialized in one fell swoop. Pretty looking deserts could be purchased in the coffee-shop next to ‘Sinatra Bar’ on deck 9 throughout the trip. However, I believed that we had paid for the food and were not about to pay more. Indeed, I learned that people who did pay more for the ‘surf and turf’ dinner, did not receive a satisfactory meal either. On the last night of the cruise, a ‘feast’ was held at 11 pm. Guests were invited to photograph this, including the ice sculptures and displays with company logo’s nearby. While the food was pleasant, it seems a poor idea to offer such a meal to people, mostly in advance years, at that time of night. Certainly, some elements of the ‘feast’ including the salmon and chocolate cakes could have been served earlier in the day to facilitate the guests. The infrequent presentation of food of an adequate quality demonstrated that the staff could perform but less for the benefit of the guests and more to make an impression worthy of photographs. It appears to me that strange menu choices, coupled with poor ingredients and limited skill resulted in the low-quality food offered on the Magellan. Strong flavours were routinely used rather than light subtle, natural flavours of the food. Occasionally effort would be expended to create a ‘display’ (such as the chocolate tea, Feast or the BBQ) but these served to highlight the poor quality of food offered on the other occasions. When discussing the food with guests, many people, including our clients, agreed that they could and did, cook better at home themselves. For many people food can be a pleasure but during this cruise, no meal was enjoyed to any degree because of the food served. It was nutrition with without the pleasure that food can bring. No meal included anything new or inventive. There was no culinary excitement but apprehension before each meal. There was no place on the comment card, provided at the end of the journey to outline issues with food, specifically and in details. The politeness and competence of the hotel management and captain were queried, in detail. It must be noted that hygiene on the ship was to a very high standard. However, poor nutrition can also leave an elderly person vulnerable to infection and this needs to be considered, particularly given the demographic of the ship. Read Less
Sail Date October 2018
Where to start? we have travelled for years both ocean and river cruising, and never on a mega-ship before! To begin with, if you like your sleep! forget it! this modern ship has cabin doors which are of the automatic slam shut ! variety, ... Read More
Where to start? we have travelled for years both ocean and river cruising, and never on a mega-ship before! To begin with, if you like your sleep! forget it! this modern ship has cabin doors which are of the automatic slam shut ! variety, consequently 24/7 doors are being slammed the length of the vast corridors, and no one thought to hang on to the handles as the doors closed, why 24/7? because of discos and casinos there was always something going on. As for the dining! being of a free style variety! you either joined the chaos of top deck diners, with all of its constant noise, and shoving to get food and find a table, or you joined a few free restaurants which in the evenings were so popular (no surprise!) that you then had to queue before a table became free. Obviously you could choose to pay extra and dine elsewhere. With most busy ships numbers of passengers can disappear with many activities but with 4,000 passengers and approx. 1500 crew there was no where to escape to apart from the llibrary and the smokers room!! A word of warning, if using the main theatre which is canted so everyone gets a good view, however near the top of the stairs two short steps follow each other so that the number of people stumbling and even falling, occurred each night we were there, one night an elderly gentleman stumbled down them and went crashing into a seat back, did anyone care? Needless to say a stop in Stockholm was cancelled because of bad weather (this is quite often the case as its a floating dock!), so we had to spend two days of a short 10 day break going slow to waste time. If we missed the stop why could we not have made it a day earlier to Copenhagen as compensation, as it was for the two days the decks were roped off! so had to stay inside, and as many ended up with the ships cough! at $250 dollars for a brief visit with the ships GP and a few antibiotic tablets. Read Less
Sail Date September 2018
We chose the cruise because the dates suited our vacation and because of the destinations. We boarded in Amsterdam and did the 12 days to Rome. The ship was very nice and the crew were great. I thought the main stage entertainment ... Read More
We chose the cruise because the dates suited our vacation and because of the destinations. We boarded in Amsterdam and did the 12 days to Rome. The ship was very nice and the crew were great. I thought the main stage entertainment was a bit boring and wasn’t for us. I actually fell asleep in one of the shows, that’s how much I thought of it. The comedian Jo Little was good but her humour was lost to a lot of the Americans. One night there was an opera singer on? We didn’t go as not for us, also a saxophonist one night. I like a saxophone when it’s part of a song or a solo but not the full show. They had the blues band and they weren’t bad but one night the 2 singers didn’t come out for the last set as BOTH of them had sore throats. So the band played their instruments and tried to do a so called funny ed and he said mime act. It wasn’t funny and they did that again on another night and it still wasn’t funny. The highlight of the entertainment for us was the piano bar 2 very talented girls. I think their names were Ivy & Paulini. Thank god for them as we would have went insane of a night. They entertained us every night except for their night off. Thank you The only bar that was open after midnight was the casino. We didn’t want to go there as we don’t gamble and we don’t smoke. Speaking of smoking in the casino we walked through there on the non smoking night to find people smoking and no one stopping them. Why wasn’t there any other bars open? It was like we were school kids being sent to bed. Totally unacceptable as far as we were concerned. We did enjoy the crows nest bar of an afternoon when we were set to sail. Food was good but on our last day it was an at sea day. At lunch in the buffet it closed at 2:30pm. I asked to speak with someone about this and an officer came and I asked him why it closed and he said because it’s time too. I pointed out to him that most people on the ship us included had a later breakfast and was hoping to have a later lunch. I also asked him what lunch finished the day before and he replied 4:00pm. So why are the times inconsistent? He really couldn’t answer just saying that they were the times. We had been through there earlier and I knew what I was going to have but wasn’t hungry thinking we could eat later. There are 2 sides of the buffet nearly a mirror image each side. I asked why they couldn’t have kept one side open at least? The officer was very good to try and accomodate us by saying he would get us what we were looking for. I wanted the buffet open I knew what my protein was but wanted other things as well. He also reminded us that there was the burger and pizza bars open and we could go there. That’s what we were going to do. I give him credit he pursued us and offered to make a reservation for us in the Italian restaurant free of charge. I thanked him but declined as I was upset with what had happened and wasn’t thinking about dinner I wanted lunch. In the end I said thank you please make the reservation but no sure if we will go. We ended up taking the offer up. The cabin was great and our room stewards were fabulous. The biggest disappointment though was when we went to the port of Heulva (I think that’s what it was called). It was Sunday and we didn’t really feel like going to Saville 90 minutes each way by bus. So we thought we will stay in the port town relax wonder around see what they have. There was a free shuttle bus from the port into the city. It was on the bus that we and most of the other passengers found out that the only places in town that would be open was food and drink places. The guide on the bus told us and she was 100% correct. That’s all that was open, I couldn’t even get a souvenir not even a fridge magnet. The bus dropped us off at the “tourist information centre” where there was 1 person working and a line up of about 50 people and they ran out of maps. Why would Holland America do this? What sort of itinerary is this? Honestly absolutely ridiculous. We weren’t the only ones unhappy with this. I did the survey that they sent us and they asked could they get in touch with us to discuss our rating. I said yes but we still haven’t heard so that’s why I have put my review here Read Less
Sail Date September 2018
We choose this cruise to explore Northern Europe. However, one of the major ports we were to stop at, Stockholm, we were not able to stop at. This meant instead of spending 1 night at sea, we spent 2. I have been on other cruise ships that ... Read More
We choose this cruise to explore Northern Europe. However, one of the major ports we were to stop at, Stockholm, we were not able to stop at. This meant instead of spending 1 night at sea, we spent 2. I have been on other cruise ships that could not make one of their scheduled stops, but they always made it up to us with another stop. Norwegian just failed to do this and offered no real explanation. When we asked for an explanation we were told for safety reasons. My question is if it was that unsafe why not just go back to Copenhagen rather than stay at sea for 2 days. There was very little entertainment on the ship and what they did have was poor at best. Other cruise ships I have been offered 2 shows per night. Norwegian offered shows at an extra charge. I never experienced that before. I scheduled our own excursions with a company called TJ Travel out of St Petersburg, Russia. They were excellent, best I ever had. I heard several passengers complain of the excursions sanctioned by Norwegian, especially the Berlin tour. Read Less
Sail Date September 2018
The reason for our low CABIN SCORE: Breakaway crew came to our “stateroom” to investigate my concern The non-physician said it wasn’t bed bugs. He decided it was in the fabric of the couch on which I fell asleep. They promised to ... Read More
The reason for our low CABIN SCORE: Breakaway crew came to our “stateroom” to investigate my concern The non-physician said it wasn’t bed bugs. He decided it was in the fabric of the couch on which I fell asleep. They promised to wash the fabic/replace it, BUT NEVER FOLLOW THROUGH; they did not deliver on the promise AND were wrong on their non-physician diagnosis!! Otherwise, room space was good, balcony was tiny, double size bathroom was awesome, room maintenance, other than the poor diagnosis and failure to deliver, was great. THE REASON FOR OTHER SCORES: Food was mediocre. For example, French fries came to the table cold in the TASTE dining room. In the sit-down dining rooms, spicy food was not spicy, etc. Restaurant service was excellent. Grill food was good, Specialty foods were mediocre at best. - Entertainment: if it ain’t gonna make them money it’s not part of the package. No comedy shows. I perceive that Bingo is such a stupid money making venture. And what the hell was the cruise director doing on stage of “Rock of Ages?” -One very BAD St. Petersburg EXCURSION- TOTAL WASTE OF MONEY! No easy way to let Norwegian know about this (LINES, LINES, limited hours!) - TRIED TO DO THE NORWEGIAN ONLINE FEEDBACK FORM AND IT FAILED FOUR TIMES. I guess it was because I scored everything as good, fair or terrible. Read Less
Sail Date August 2018
Wanted to try a new Cruise line. Embarking close to our location. “All Inclusive” drink package excludes many items, hard to know what’s included. Tiny library lacking any press, hardly any books etc. Restaurants (included ... Read More
Wanted to try a new Cruise line. Embarking close to our location. “All Inclusive” drink package excludes many items, hard to know what’s included. Tiny library lacking any press, hardly any books etc. Restaurants (included in the price ) are trying to sell lobster and steak for x-tra 19-22 €. Sahara and Oasis bistros: except for fresh fruit are not worth a visit. Aurea “privileges” include access to an area on deck 16, which is not wheel- chair accessible. Charge for room service food items! Your Choice dining hours prevent diners from attending earlier shows. 22 PM shows are too late for many. Impossible to get even an over-the-counter pain killer from the medical facility without a € 100 medical examination. Pain killers available on board only while at sea. Except for a few kind employees, we have encountered inexperience and nonchalance. We can hardly wait to get off this ship! Read Less
Sail Date July 2018
Even before the cruise Tui behaved poorly. Tui claimed the Kremlin was shut due to an extra national holiday when in fact it is always shut on a Thursday. We cancelled that excursion as a trip to a convent really wasn't worth almost ... Read More
Even before the cruise Tui behaved poorly. Tui claimed the Kremlin was shut due to an extra national holiday when in fact it is always shut on a Thursday. We cancelled that excursion as a trip to a convent really wasn't worth almost £700 per couple. I am still waiting for a response two months after submitting a written complaint about the misleading information. Not everyone was informed of the changes, there were some irate travellers after the excursion. The destination services team were fantastic, helpful, responsive, so apologetic when circumstances outside of their control caused issues but most of all they were willing to put themselves out for you. The cities we visited, the excursions and the guides were first class. Getting on was fine if you had priority boarding, for those that didn't I was told it took some 2.5 hours to check in. The ship is tired, dated and in many places needs refurbishing. The staff are amazing, they work so hard (particularly the cabin stewards) even though several told us they were severely understaffed, we were told over 100 short on board. Getting drinks sometimes took 45 minutes and the 47 degree restaurant struggled at busy times. We were new to cruising and when we asked the receptionist for a map of the ship so we could orient ourselves on the first couple of days I was told I should have brought a brochure if I wanted a map of the ship, the same receptionist was particularly useless when we had a plumbing issue. He was the only staff member who was poor. The food in the restaurants was excellent, the Glass House tapas was superb. Some of the bad points; I witnessed one man tasting the food off the spoons in the Islands self service and putting them back in the food (I did tell the staff they needed to change the dishes). During the first England game no security was present in the bar and there were pensioners pushing and shoving each other, arguing over the crowds blocking their view of the screen. The majority of people on board were lovely and as a couple sitting on tables with 2 or 3 other couples at lunch and dinner provided some brilliant conversations. Some of the clientele were incredibly selfish, reserved seating signs for disabled people moved on coaches so the front seats were taken. Seating in the show lounge was limited so when it was busy people would leave gaps so they had more room and tell others that the seats were taken. The constant noise around the pool during the day was more like Butlins or a resort in Ibiza - not relaxing. Fortunately we were able to relax on our balcony. The all inclusive drink meant so many people went on the beer early and all day with the expected consequences. You need to be careful for the extra costs, tea and coffee isn't free everywhere on the ship. Besides the coffee shop there's also a cost from the bar in the Glass House. Some areas were so busy that there was no where to sit during the day or evening - see earlier point about seating. The painting of the ship during port meant that our cabin was unusable due to the xylene fumes, although we were offered a move we really didn't want to pack everything up so if you experience this be prepared to stay clear of your cabin for several hours. Some of the great points; The staff Excursions Food Show team Destinations Most of the people on board The cruise was summed up by a young couple we spoke to from Birmingham, it would be interesting to go on a more upmarket cruise to see the difference. In summary, we chose this based on destinations and we have travelled with Tui before to Orlando. As a first time cruiser it is not what I had expected from the discussions with friends who are regular cruisers on other cruise lines. In hindsight from my perspective Tui are not good at cruising and Marella is a low end product in the market, it isn't for me but it obviously is for a lot of people as they go back time after time and the all inclusive booze is a big factor for many of the people we met. Read Less
Sail Date June 2018
The Norwegian Fjords have been on my bucket list and did not disappoint. The itinerary was absolutely gorgeous and if it wasn't for that, this cruise would be getting a much lower rating. The cabin was small and tired. This ship is ... Read More
The Norwegian Fjords have been on my bucket list and did not disappoint. The itinerary was absolutely gorgeous and if it wasn't for that, this cruise would be getting a much lower rating. The cabin was small and tired. This ship is due a major overhaul. Specifically little things like better outlets and charging ports for the number of devices we are all carrying these days. In-cabin entertainment was also limited and the ability to plug your own device into the TV to watch pre-recorded shows would be a nice amenity. We could get to an open input but the TV is preprogrammed so that you cannot change inputs and are forced to watch the Princess stuff. Our chair was completely broken (I completely fell through it when I first sat down) but was fixed quickly. The demographic on this cruise was VERY old and it made traveling with a teenager a little difficult although he doesn't complain, he was bored on-board. Luckily we had 11 stops so we got off fairly often. Too bad the shore excursions were so astronomically expensive or we would have done more. Also, the shore excursions seemed to rush from one attraction to another never giving you a chance to explore in any depth. All the on-board entertainment seemed to be geared for people 75+. You've got to mix it up a little. Not everyone is into big bands, show tunes, and stuff from the 1960s and earlier. I'm in my 50s and was simply flabbergasted at the lack of entertainment for even my generation, much less anyone younger. The real disappointment however was the food. This was by-far the worst food I've experienced on a cruise. (I've been on 6) The Horizon was awful and had no variety at all. Every piece of beef we had on this ship (even in Sterling Steakhouse) was overcooked and tough as leather. Sabatini's was the only really great meal we had. The pizza place in the Piazza was decent also. We've always had great food when it was an Italian or French food services crew but I think this one was British. I'm not sure if that had something to do with it but the food was bland, under-seasoned and every piece of bread was hard as a rock. Overall, service was top-notch and the crew treated us great. We had a very good time despite the short-comings compared to other cruises. One thing I have to note though is that Princess has gotten out of hand with the "nickel & diming" and charging extra for every little thing. Charging extra for things like regular coffee is no longer acceptable when I can stay in virtually any cheap motel worldwide and get free coffee. A cruise should be virtually all-inclusive for the amount we are paying. Bottom line: The destination was amazing and fun but the ship & crew need to be improved Read Less
Sail Date June 2018
We chose this cruise following a very pleasant cruise with Celebrity on the Equinox at Christmas and New year 2016/17. We thought the standards would be the same but what a mistake Although the layout of the ship is the same as the ... Read More
We chose this cruise following a very pleasant cruise with Celebrity on the Equinox at Christmas and New year 2016/17. We thought the standards would be the same but what a mistake Although the layout of the ship is the same as the Equinox the service and standards were certainly nowhere near as good. As we stayed in a suite we ate most nights in Luminae . The food was tasty but the selection was somewhat lacking. My wife is glutton free and on the Equinox the chef went out of his way to help whereas on the Sillouhette we never even saw the chef. The standard of service from the waiters was nearly as good but the Somelier was not so good . It was a good job we were able to use Michael's bar as this was the only bar on the ship that was able to make my wife's favourite cocktail a bbc ( Bailey's, banana and coconut). We chose this cruise mainly because we wanted to see St Petersburg and we chose Celebrity because of our very good previous experience on the Equinox. However double disappointment we never go to see St Petersburg as the ship failed to dock due to high winds and we were disappointed with the ship. Six days in ports and eight days at sea was not what we signed up for Read Less
Sail Date June 2018
Sailed with Fred Olsen several times..this was not what I expected after paying top rates for a luxury cruise. Not a sparkling ship, the windows were filthy, sticky chair arms and backs of chairs. Smears on tables, even the black pianos ... Read More
Sailed with Fred Olsen several times..this was not what I expected after paying top rates for a luxury cruise. Not a sparkling ship, the windows were filthy, sticky chair arms and backs of chairs. Smears on tables, even the black pianos were clearly unpolished. Double glazed windows had water inside and during the heavy seas the blinds could be heard rattling all over the lounge bars. The al la carte restaurant was excellent but highlighted how basic the rest of the food was. Due to be understaffed - according to a staff member - a two course evening meal could take between 1 1/2 to 2 hours. Paper? covering the safety rails on the stairways was pealing. Several drinking glasses had to be replaced, smelly and dirty. Inclusive canapes were dry bread and inedible. I have never had such a claustrophobic cabin. We had to sit on the toilet in order to close the door, it was so tiny. The noise from fixtures and fittings made sleep impossible during high seas. For the third time we booked this cruise to celebrate an anniversary, our 40th. On a last minute decision we booked a tour on the actual day. £216 to see the Glacier fjords and Hesteyri boat trip. The Glacier was a background view through a split in the mountains about 2 mile away, nearly missed because no one mentioned it. As for the scenery not what I would call spectacular. When it came to disembarking the boat was moored at sea, offshore, so it entailed climbing over the back rails and dropping 2 feet to a ladder and then sitting on the edge of a rubber inflatable. The first 10 to go had a 15 minutes wait on shore in the biting cold for the rest of the passengers. The highlight, a cemetery and deserted herring factory? Elderly people do not like to be seen as unable to do things but an awful lot were decidedly green around the gills. I refused to go because amongst other things I suffer from severe sciatica but in the UK health and safety would have been appalled. The entertainment was excellent, activities were rather short and sweet. When a deserted village or one with 2 shops and a small supermarket are included in the stops there is not a lot one can say. Read Less
Sail Date June 2018
having sailed on queen mary 2 to new york,found it better than flighing,and missed the ship for 3 weeks when i came home,that is why thought this cruise would be great.my fault did not know till on boared that it was not all-inclusive but ... Read More
having sailed on queen mary 2 to new york,found it better than flighing,and missed the ship for 3 weeks when i came home,that is why thought this cruise would be great.my fault did not know till on boared that it was not all-inclusive but full board,that is why no tea making in cabins like on queen mary,but fridge for wine and alcohol deals,at dinning room tea coffee $2.00 a cup.every night photoes being taken on stairways,selling on walk ways plus shops.photos leaving ship taken with crew dressed for that country $15.00 each for small one $245.00 for package of photos,Art sales some selling for $28,259.000.it was on going all the time sell sell sell nightmare.spoke to woman from newcastle on 4th day said she had a bill already for over $1000.00 said we have not bought any thing yet and only a few drinks said it was the daily tips,said i had put in letter not to pay tips will tip who look after me.but on coming home have had a bill on credit card my bank have payed for over $1,400.00,tours added but i payed for tours month before we left then tips for 14 days added.i could go on but you get the idear.also not very clean as no cleaning done round pool area's whole time of cruise.ship had water leaking in passage ways with buckets under.dont know what to mark for tours because some were very good but the one to poland was very bad every one complained plus tyres on bus no tread on them it was so bad changed driver and tour bus.still not heard from written complaint about poland tour,all tours were badly organised on board.no thought for people with disabilities. Read Less
Sail Date June 2018
The following events were my experience with the MSC Ship: 1. When you embark the ship you were instructed to follow a long queue to take photos, even you said you are not willing to do so and you were not allowed to leave. You have to ... Read More
The following events were my experience with the MSC Ship: 1. When you embark the ship you were instructed to follow a long queue to take photos, even you said you are not willing to do so and you were not allowed to leave. You have to wait for others photo taking, it was more than 10 minutes; 2. The restaurant waiter firstly refused to offer free iced water, when you asked the senior staff for reason, they were then willing to offer both hot and iced water free of charge. However, you had to wait for half an hour before the water was given to you. But on the other day, the waiter again refused to offer free iced water, I told him my previous experience in this request. Then the waiter went off and did not bring any water during the whole dining period. In this regard, we gave up the dining at the designated restaurant in the 9 remaining nights; 3. The ship only provided 2 tenders to transfer passengers ashore & returning ship on 23 May 2018. We stood on a long queue (more than 500 persons) waiting for the tender to return the ship. We took more than 1.5 hours at the pier under the windy and rainy conditions. I complainted to the staff-in-charge and requested more tenders to come. No response from the staff, his answer was telling us to wait patiently. When the tender arrived the ship you still had to wait on the tender because there was only one security check, we waited for another hour before embarking the ship, a total of 2.5 hours used to return the ship by tenders under severe windy and rainy conditions; 4. We never took photos but we received a charge of Euro 29.99. After clarification, the photo shop staff just simply replied an error without telling us who's error and why? One photo costed Euro 29.99, only stupid fool would pay for it; and 5. Our experience on this cruise was very poor and considered that the MSC staff were only eagerly to pick money from their guests without providing a minimum standard of service. Read Less
Sail Date May 2018
booked in january to see what the refurb looked like and to try a shorter cruise,, couple days away!!! full of hens and stag chasing around the ship, drunk on top deck, loud... ordering rounds of drinks at the bar for around 15 people at a ... Read More
booked in january to see what the refurb looked like and to try a shorter cruise,, couple days away!!! full of hens and stag chasing around the ship, drunk on top deck, loud... ordering rounds of drinks at the bar for around 15 people at a time.. couldnt get to the bars, not enough staff, service terrible, food warm in fine dining restaurants... long waits to be seated although time slot booked.. one man came out shouting he had waited over an hour and the service was disgraceful... at times i agreed!!! if your going to cruise.. book yourself a 5 day + break where i am sure you will get the service and quality that RC are typically used to delivering.. certainly wouldnt recommend 2 day tasters... was a waste of money and not a pleasant experience!! we also had a cabin on deck 7 which i though had been refurb.. very old fasioned ,. def needs a makeover! Read Less
Sail Date May 2018
Saw this cruise in the "Daily Mail". Should have been calling at places we had not been to before. Unfortunately for us the 3 places we had wanted to see was cancelled. Four days before getting to The Scilly Isles it was ... Read More
Saw this cruise in the "Daily Mail". Should have been calling at places we had not been to before. Unfortunately for us the 3 places we had wanted to see was cancelled. Four days before getting to The Scilly Isles it was announced over the loudspeaker that due to bad weather it was cancelled. Our friends should have been meeting a relative. When they spoke to the relative they were told that the sea was like a mill pond with clear blue skies and sun. Portree on the Isle of Sky also cancelled, as was Tobermory. We never heard a thing from the Captain unless it was to cancel a port of call. The food was mediocre, the service was atrocious, we used to get into the dining room for 2nd sitting at 8.30pm. We were lucky if we managed to get out for 10.50pm. 70% of the staff was so surly, A month before going on the cruise we received a letter requesting the money for the tips. We always request our tips are taken from the account as we like to tip the people who we think has given the best service. When I telephoned to query this I was told they had to have the money up front before the cruise. £14 a day tips!!!!! All in all a very disappointing cruise. I would not recommend the Columbus or Newmarket Travel. PS. Some Australian people who had done a very long cruise with them said they had many ports cancelled. Due to expensive docking fees. Do not know if that is true? Read Less
Sail Date May 2018

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