Viking touts it's luxury and wonderful excursions.I just returned from the worse cruise experience of my life and I blame it on Viking
River Cruises. Viking is not the image they advertise! Their website didn't work for months before my cruise. It took an hour to get through the phones.
My flight back -which Viking arranged - was canceled and they never informed me (Luckily I looked ...
Your detailed feedback is appreciated, Roadwatcher. While itinerary deviation is sometimes necessary, it's disappointing to learn the efforts made to minimize the impact of these changes on...
We chose this ship as it is brand new... never again.
The design of this ship is dreadful as there is almost no seating areas outside and if you do find a seat outside if the helecopter is in operation the noise is unbearable. For some reason they have put the swimming pool inside the restaurant along with sunbeds and showers! With water from the pool splashing on to the restaurant floor ...
This was our second cruise with Viking. The first cruise in China was very good. The ship was clean and looked newer. Our cabin was not overly spacious, but comfortable for the two of us. There were enrichment lectures that were informative, the entertainment was a singer and a man playing the piano every night. The service of most of the ship members was good, what you would expect, with the ...
This is my sixth Viking Cruise and the 22nd cruise Viking Cruise I have personally paid for (children, parents, in-laws) and it was a complete and total disappointment. The ship's Cruise Director and his staff were completely disorganized and when politely and confronted after several inexcusable mistakes, responded with, " this is our first cruise of the season and we're having to work out the ...
Many,many passengers on this cruise caught a virus/chest infection within a few days of boarding, even crew had illness as I pointed out to a waiter who was serving us, his reply was that the on board doctor had given him an injection for this problem. Surely he should have been confined to his cabin and not let into the restaurant. Not withstanding this terrible problem, if you like to sit on a ...
This was our first time with Viking River Cruise. It was disappointing. My husband and I always want to visit Russia and Viking was the only river cruise line that went there in 2016. There is a pole in the center of the cabin and you have to be careful not to trip over it..
The flights Viking booked us was really bad with 3 connections. They could have get us there with only 1 or 2 ...
We were eager to visit Russia and the river cruise seemed to be the simplest method of doing so.
We had to request the Letter of Invitation from Viking, because they did not send it automatically. About 10 days after the emailed request, we received the documents by email, written entirely in Russian and immediately applied for the Visas. We paid ILS an additional fee to transfer the ...
Three friends and I booked a 12 night Viking cruise from St. Petersburg to Moscow. Viking advertises that their motor coaches have restrooms. Unfortunately, the restrooms were locked the entire length of our cruise. I spoke to the program director, about it the first day and she couldn't have cared less. I also reminded her of Viking's Service Guarantee, where a customer within the first 24 hours ...
I went on this trip with a travel friend of mine, we spent over a year planning this vacation. We wanted to take our time, since we just retired and had no kids with us, we expected to take everything in. With that, we have a lot to say, unfortunately its mostly negative.
First impression upon embarkment: Negative and cold
Reason: No music on board, never, no plants for decoration other than 3 ...
We were due to leave Australia after the floods in Europe were well publicised. We continually rang Scenic Tours only to be told that there was no problem as far as they were concerned. The waters were receding and we would be boarding our scheduled cruise (Scenic Crystal) as organised. The Mayor of Prague has requested that tourists not visit his City due to the risk of disease. We informed ...