6 Fred. Olsen Balmoral Transatlantic Cruise Reviews

For the Mardi Gras Celebrations in New Orleans - which were tremendous. The voyage started 7-8 hours late, this did not really affect us. Many passengers travelled down by pre-arranged coach from Scotland, Wales & North of England ... Read More
For the Mardi Gras Celebrations in New Orleans - which were tremendous. The voyage started 7-8 hours late, this did not really affect us. Many passengers travelled down by pre-arranged coach from Scotland, Wales & North of England and these passengers were held for 7 hours or so at Southampton departures terminal as the coaches would not/could not change their schedules. Very few disabled facilities were provided at Southampton departures terminal. Some tours very over priced, eg New Orleans Steam Boat tours both day and evening, we have a complaint outstanding with Fred currently. Food on board quite repetitive, breakfast and lunch time salads were very repetitive. We are still trying to work out why on St. David's Day we had a Scottish menu and on St Patrick's very little except expensive Guinness & Irish Whiskey was pushed in the Morning Light Pub. The itinerary was not well thought out; as for safety reasons linked to weather meant that the Captain quite rightly had to miss 4 ports of call. 1 Missed port - OK, 2 seems too many, 3 shows a profile and 4 means to me that who ever set the itinerary that the Ship and Captain tried to follow doesn't understand the weather patterns for the cruise very well at all for the time of year. Only 1 out of the 3 comedians was worth listening to. Other two were embarrassing/crude. The hot whirlpool tubs up on deck 11 were far too hot sometimes, too hot to get into, more like a cannibal's cooking pot... Our evening dinning room Waiter was rubbish and left most of the work to our Assistant Waiter who was great. We have raised two complaints back to Fred Olsen HQ, one has been rejected saying that the 10% off another Fred cruise with a sailing date of 31st March 2018 or before is low and just too soon for many of Fred's passengers to save up to book before the 31st. Lifeboat hoist problems meant that one of the Ship's life boats (our assigned actually) returned to the UK strapped on the foredeck and re were re-assigned. It could be some time before Fred gets our money again.... Read Less
Sail Date February 2017
I also just returned from this truly exceptional cruise. This was organized by the Miles Morgan agency and the speakers, activities, meals, etc. were well planned and enjoyable. However, as noted by the previous reviewer (Bollinger ... Read More
I also just returned from this truly exceptional cruise. This was organized by the Miles Morgan agency and the speakers, activities, meals, etc. were well planned and enjoyable. However, as noted by the previous reviewer (Bollinger Babe) departure in New York City from this cruise, the responsibility of the Fred Olsen operations staff, was a total fiasco. I inquired early in the cruise about arranging private transportation from the cruise terminal to the airport. I was assured the line had arranged "plenty of taxis" and that personal arrangements were unnecessary. Thankfully there were porters in the terminal to assist with the luggage but they had no choice but to dump all passengers and their bags in two very crowded waiting areas. There were nearly no taxis available and it was clear no arrangements were made in advance. After waiting nearly an hour for a taxi, and still a long line to go, I was lucky to find by phone a private transport company that was able to dispatch help immediately. The cruise thus ended unnecessarily with a very stressful day of transport. Fred Olsen employees were either totally ignorant of the conditions in New York City or simply didn't care and neither option is acceptable. I have sailed on approximately 75 cruises disembarking at ports all over the world and I have never seen such a disorganized departure. Given this very callous treatment of a large number of their passengers, I would never sail with Fred Olsen lines again. Note that my ratings apply to this very unique cruise that included special activities, entertainment and meals. Read Less
Sail Date April 2012
We have just returned from the much-publicised Titanic Memorial Cruise on board the MS Balmoral and we'll never experience another cruise like it again. My husband and I are veteran cruisers and this was our 29th cruise and 4th ... Read More
We have just returned from the much-publicised Titanic Memorial Cruise on board the MS Balmoral and we'll never experience another cruise like it again. My husband and I are veteran cruisers and this was our 29th cruise and 4th with Fred Olsen. The Balmoral is a similar size to the Titanic, being 43,000 tons against the Titanic's 46,000 tons. We sailed from Southampton in the wake of the Titanic, 100 years after this luxury liner's ill-fated transatlantic crossing. When we boarded at the cruise terminal, the staff (and a lot of the passengers) had really got into the spirit of the thing by dressing in 1912 period costume, and this was to be a theme throughout the voyage. I like the Balmoral because she is a proper, traditional ship and not a floating block of flats like some of the modern monstrosities. In fact we had been on the Balmoral when she was the Norwegian Crown in 2003, but the ship was refitted in 2008 and we didn't recognise anything from the NCL days. As we were commemorating the 100th anniversary of the Titanic's maiden (and only) voyage, everything had been organised and carefully thought out to the finest detail. As well as the excellent food and service that FOCL are renowned for, we were offered the Titanic "dish of the day" so we could enjoy fare typical of that which was served on the Titanic. In addition, there was a string quintet that played music from the Titanic bandsmen's repertoire and on the formal evenings everyone made the effort and dressed in the sartorial elegance of a century ago. Each day there were a couple of lectures / presentations given by maritime historians and descendants of Titanic passengers and crew members; they were superb and really gave Titanic buffs the chance to hear true stories that had been passed down through the generations, as well as dispelling some of the ridiculous myths that have sprung up about the Titanic in recent years. The highlight of the voyage was the special Memorial Service that was given on the evening of the 14th/15th April. The Balmoral was in the exact spot in the Atlantic in which the Titanic struck the iceberg and sank, 100 years to the very minute later. After a memorial service we were invited onto the aft decks, where the ship's padre blessed three beautiful wreaths before they were cast into the sea. At 2.20am, the ship's whistle was sounded in salute and we all sang "Eternal Father, Strong to Save" (the hymn of the Royal Navy) before the band struck up - yes, they even had a band on board - with "Nearer, My God, To Thee". There wasn't a dry eye on the ship. They even had the White Star Line pennant flying from the stern mast. The Memorial Service really did the Titanic victims proud, and was such a moving and dignified occasion. To be there in the exact spot 100 years later was quite an experience, and one that we'll never be able to repeat. Titanic aside, the entertainment on board the Balmoral was very good. They have an excellent orchestra and the featured artistes were brilliant and had something for everyone. There were also three Captain's cocktail parties with copious free drinks and the Captain, Robert Bamberg, always used to end his noon announcements with "A very good afternoon Ladies and Gentlemen and, from the Bridge, all is well", which because an absolute catchphrase by the end of the cruise. :-) As we were following the Titanic's route we only visited three ports of call and these were Cobh (formerly Queenstown)in Ireland, as well as Halifax, Nova Scotia and finally in New York. The ship stayed in port overnight in Halifax and New York, which gave a chance to explore these interesting places further. In fact it was nice to be on terra firma after seven nights in a very rough Atlantic ocean. The only fly in the ointment of the entire holiday was the way we were just chucked off the ship and dumped in New York at the end. We had been told that we would be disembarking the Balmoral at 10.00am and would be taken, by coach, to the Milford Plaza Hotel in New York to await our airport transfers at 3.00pm. Instead, we were called to disembark just after 8.30am and just left on the pavement at the pier, where we had an hour and a half to wait for the coaches. It was chaos with several hundred people and their bags milling around outside the cruise terminal. When the buses did eventually arrive, we were taken to the hotel as promised, but just dumped outside. When we went into the hotel, thinking they would have a conference room and maybe some tea and coffee facilities for us, they had no knowledge of anyone from the Balmoral coming at all; they were not expecting us. We therefore had to kill about four hours before our airport transfer, lugging our carry-on bags with us everywhere. Maybe they thought they were doing us a favour, giving us a few extra hours in New York city centre, but our overall impression was that no-one was happy with this arrangement. Nonetheless, we didn't let this spoil our holiday: the ship, the food, the entertainment and of course the whole Titanic theme were just first class and we'll be left with unique and priceless memories of this trip forever. Read Less
Sail Date April 2012
This special charter trip was booked three years ago at great expense. Unfortunately our devoted travel agent left the industry and from then on we were treated like a number and not discerning cruiser. Not only were we slugged with a ... Read More
This special charter trip was booked three years ago at great expense. Unfortunately our devoted travel agent left the industry and from then on we were treated like a number and not discerning cruiser. Not only were we slugged with a fuel surcharge in AUD,much cheaper for UK passengers(when I asked Fred Olsen if everyone had to pay and also the same amount, answer was in the affirmative , yet when we asked fellow passengers, this was incorrect). Front office staff and more importantly Miles Morgan staff on board treatment of passengers was high handed. Embarkation was badly organised in spite of all passengers getting info beforehand. This spoilt all the fanfare that had been planned for the trip, resulted in delay in leaving and arriving too late in Cobb Ireland, where the local population had waited very patiently for us to arrive and excursions being cancelled. The ship, Balmoral is falling to pieces and polluting as she goes. We had sailed on her in 2010 and not much has been repaired. Our cabin and dining room staff were fantastic as were all the guest speakers and as everyone has something in common viz an interest in the Titanic, most passengers were very nice as was the very special memorial service over The Titanic site. We had ordered the DVD namely for the memorial service but I regret to say the DVD had not been edited very well and the moment was not captured. Toiletries was like using paint stripper. I strongly feel robes and slippers should be provided free of charge especially if one has paid extra for a balcony cabin. For passengers travelling from Australia and with luggage restrictions carrying an extra item is futile when it should be supplied. What is happening to cruising? Read Less
Sail Date April 2012
A new cruiser and new-ish to these forums, this is my review, for good or bad! For me, like the curate's egg - the cruise was good in parts. Ports of call: I booked the trip based on the itinerary published in the brochure. This ... Read More
A new cruiser and new-ish to these forums, this is my review, for good or bad! For me, like the curate's egg - the cruise was good in parts. Ports of call: I booked the trip based on the itinerary published in the brochure. This was subsequently changed and substantial port changes were made from 14 - 27 October. F.O wrote that the Canadian authorities had advised that this sector was in breach of legislation protecting registered ships engaged in coastal trading. They had apparently vigorously disputed Canada's interpretation but said that they were not able to gain any concessions from the authorities. This did make me slightly concerned about how a company with F.O's reputation and experience could be caught out by such legislation at such a late stage in the process, how could they get it so wrong? After all, this had been planned for how many months. Bite the bullet, I thought, and make the best of it. I enjoyed most of the ports of call that I was able to go on, norovirus and ports cancellations preventing me from going ashore at Shelburne, Sydney, St Pierre and Miquelon and St John's, NF. Overall as some of the smaller ports of call had 'closed down' for the winter, more judicious planning would have given us more shore time at places like Bar Harbour, Oak Bluffs and Lunenburg where there was a lot to see and do. Sunny and warmer weather certainly would have added to the small town charm of the smaller ports in Canada - Cornerbrook, Baie-Comeau, Gaspe, Digby - though the welcome and hospitality of local people, waiting to host us even in cold and breezy conditions, was really heart warming. Tendering procedures were sometimes tediously long with F.O booked trips taking priority over we lesser mortals who had privately arranged our own excursions. So I missed one early and privately pre-booked trip in Bar Harbor and a planned bus tour of Martha's Vineyard was curtailed. I got ashore early at Lunenburg by booking a F.O tour at the last minute. I think it was here that others, who had to wait for tenders to get them into this beautiful area, were not called until early afternoon, then they had to be back on board for a tea time departure so they decided not to leave the ship. What a shame as this is a stunning area to visit. Maybe the cruise would have found better weather and sea conditions had it been possible to maintain the original schedule and if it had started a few weeks earlier. Public areas on the ship: Public areas were very clean, good looking - if in somewhat 70s' decor - and well maintained though at times it was difficult to get a 'window' seat in the library or the walk through area to the Morning Light pub - first come, first served! The Morning Light pub? A bit lacking in character and somewhat divided up by high backed benches and all 'curtained in', claustrophobic given the large area, but there was generally plenty of room there for a sit down. There were other areas on Deck 7 where sofas and easy chairs were available and the library of course (if you didn't mind snoring!) And it was enjoyable to hear the Trio playing in one of the seating areas there. The bars I used the Lido and Observatory bars mostly, sometimes used the Marquee Bar for afternoon tea. The Lido and Observatory both have a reasonable view of the outside world. It is a bit of a do to get to the Observatory and Marquee bars if you are at the 'wrong end' of the ship. Staf:. These lovely people made my time on board. I was really impressed with the ship's wait-on, bar and cabin staff, and pay particular commendation to the 3 waiters on table 107 in Ballindaloch, the Palms staff, the Lido and Observatory bars staff and my cabin stewardess Ong. They were really great, always friendly, cheerful and caring as were the majority of staff engaged in day to day chores around the ship. Reception staff were rather less cheery, a little bit forbidding, maybe instructed to maintain a certain distance and reserve, as was one of the senior European staff I had dealings with, whose manner was brusque and intimidating, perhaps to bat off complaints? Who knows? Entertainment: What I saw of the evening entertainment was good and varied but some performers had the edge. What stood out for me was the Balmoral Troupe and the Crew's Show - excellent. What a talented crowd they are! Day time entertainment, card games, darts, deck games, carpet games, quizzes and lots of people were participating and having a good time. A personal preference on my part is not to do games but I was quite happy with a book and a people watch! But there were some interesting lectures and the Arts and Crafts classes seemed well patronised as did the dancing. For singles travellers: I am very used to solo travelling, others less so, so my comments here are based on chats with other singles who were looking for introductions to like travellers. Not all of these have access to PCs so please bear with me if I am reporting their views. Arrangements would have benefited from a little more forethought and care and attention. After all, this line prides itself on being 'all about the people'. The growing demand from singles in the holiday market should be one that companies might respond to in a positive way. Several basic and achievable proposals were brought to the attention of the Entertainment/Cruise Director to try to introduce single travellers, maybe just to dine or maybe to team up for outings. (What was in place was not working). He agreed but nothing changed during the course of the 6 weeks. Maybe it was out of his hands but several passengers remarked that they felt rather let down by the apparent lack of care and cohesion especially when it was part of programmed events in the Daily Times. It was also remarked that cruise hosts should be more 'age appropriate' to the average age of guests, it could be too much like Blue Peter. Food and Drink: I am a real foodie. The food was OK overall but the main restaurant served tiny portions from the menu except for a number of notable occasions, such as the lamb shank and Beef Wellington nights. The buffet was more generous. It was rather less exciting than I had been led to expect but mass catering and economic constraints are undoubtedly a factor. Cruise food always had a reputation of being excellent, maybe that was in the good old days or maybe my expectations were too high. It sometimes looked better than it tasted. It didn't stop me eating it though as anyone else doing the cooking is a bonus! For me, there were some high spots in the 2 restaurants where I ate most of my meals. I loved the roast dinners and the Palms Buffet nights where the staff dressed up in costume. The stir fry cook there made some great dinners and there was sometime a queue for his cooking - your meal could be cooked to your taste and I thought that was super. The fresh omlettes were delicious in the moring as were the late supper fish and chips. Drinks prices were reasonable too without the surcharge sometimes levied by other cruise companies. Accommodation: The ship, whilst common areas are a bit spiffy, still has some shabby and well worn cabins, one of which I was allocated. I did not think that this was worth the money I paid, nor would I expect my B&B guests in my home to occupy such poorly re-furbed bedrooms. I had an older cabin on Deck 4. It had new-ish soft furnishing but was well worn in the bedroom and the bathroom with really poor refurbishment of the fixtures and fittings, screws holes left un-Polyfilla'ed, bathroom shelf rails loose, the bath really looked unwholesome with a stained bottom and anti slip strips that were partially peeled off, paintwork that had been given a lick and a promise - all things that would have taken a couple of hours at most to fix and look well cared for. Sickness: Infections can and do occur all too frequently in establishments where large numbers of people congregate for any length of time but on this ship Norovirus made its presence felt again after having been on board on the British Isles cruise earlier in the month. There was also a nasty throat and chest infection that has followed people home, with serious repercussions in a couple of cases I heard about. As well there is what seemed to be a viral ear infection (or streptoccocal bacterial infection, take your pick) that continues to plague us, I now have both of those a week after coming home. All part of the risk of travelling with so many people at such close quarters, I know. Regarding NV I think that any efforts made by management to restrict the spread - isolation, hand washes everywhere, closure of self serve buffets, washing down of banisters, lifts' handrails etc and the fumigation of cabins after release from 'custody' - might have been somewhat snookered by the less than hygienic habits of some passengers. I'll leave that to your imagination. It has been suggested elsewhere on the forums that we oldies are less than careful in our personal care -not me, matey - but I now understand why such comments are made. I lost much of the third sector of the cruise to sickness, isolated for over 48 hours and then a further self chosen isolation for a further 20 hours. Believe me, the after effects of the virus are enough to dampen one's enthusiasm for partying so I was rather glad to get some air at Cobh and to arrive back home 2 days later. To add insult to injury the coach driver on the way back from Dover - Victoria locked the toilet and said it was for single use only - we weren't sure if he meant that was only for one person to use or if it was only for Number 1s - who dared ask after that? God forbid that one of us really DID need to use it! Noxious fumes in cabin: What really made me anxious - as a single traveller - was not only contracting NV, though that was bad enough, but what happened in my cabin in the first week of October. I had the heating switched on and fell asleep whilst reading, then awoke briefly and registered this smell, fell asleep again (at least I hope it was sleep), woke again and the smell was stronger, enough to get me off the bed with a pounding violent headache and dizziness, the former lasting for a number of days. It was coming through the aircon vent. I switched it to the cold position immediately. I reported it to reception by phone, checked to see that the couple in the next cabin was OK, went on deck to get fresh air, then went to Reception in person and demanded that they make a log of it. I heard nothing else so eventually went to see the Guest Relations officer. You can take your pick of the reasons given for the fumes: 1) It is caused by routine maintenance, the engineers say it will clear soon (reception) 2) the engineers know there is a problem and are working to fix it (reception) 3) the ship was bunkered the day before in port (?was it) and the fumes were as a result of that and/or (GRO) 4) the fumes were not in your cabin, they were in the corridor and this happens when the door to the engine room is left open (GRO) This problem, as I reported it, was denied verbally and in writing by the GRO, who inferred that I was making it up to get a free upgrade. (I should add that I had asked for an upgrade when I went to see him on the first occasion and even offered to pay so that I could get a fresh air flow in the cabin - he said that no upgrade was available, unpaid or paid. Instead he offered me a cabin on deck 5. I saw no benefit in going from one sealed box to another so declined). Make what you will of that. This has happened on the Braemar too, according to another poster, so maybe it is an accepted part of being aboard a ship. If it is, it's potentially very dangerous, the immediate and long term ill effects of exposure are well documented, especially from bunker fuel fumes, as I have since discovered. My overall review is this cruise varies between excellent and downright frightening! As I said, I was a first timer - would I go again? That is very doubtful. I am quite put off. I am not a whinger about the smaller things in life, but this was a substantial investment for me in terms of money and time, having got over a health scare earlier in the year, I was determined to try to push into life all those things that I never had an opportunity to do before - but it didn't come up to the mark. As a single passenger I paid a lot of money for this cruise, £6000, and certainly expected a 4* service, if not a little more, judging by the Fred. Olsen brochure's description and many passengers' complimentary reviews. The fact that I was subsequently offered the cruise for £3400 does grate. Was it value for money at £6000? For me, definitely not! Nor would it have been at £3400. I am disappointed by parts of the cruise (maybe the ship/itinerary planning more than the 'cruise') but the port days were very enjoyable in the main and I met some really pleasant travelling companions. I had anticipated cruising - and with F.Olsen for their UK departures - as a new holiday-ing phase in my life as I get older and less enthusiastic about DIY flights and touring. I am having to think again. I know that there will be many who had a great time, I only wish I had been one of them. My overall marking is 1 and the reason for this is based on GRO's lack of care and concern over the 'fumes' incident and the his intimation that I was making it up to get a free upgrade. This is a pity as it detracts completely from other areas where far higher grades have been awarded and the overall mark suffers as the result of one man's action Read Less
Sail Date September 2009
This was my first cruise on the "Balmoral" although I have taken many cruises with Fred. Olsen. Although small (43537 grt) compared with today's superliners it is large in comparison with the rest of the Fred. Olsen fleet. ... Read More
This was my first cruise on the "Balmoral" although I have taken many cruises with Fred. Olsen. Although small (43537 grt) compared with today's superliners it is large in comparison with the rest of the Fred. Olsen fleet. It is good looking ship which appears to have been well-maintained. We sailed from Dover to the Caribbean via Madeira and Teherife. This entailed a six-day Transatlantic voyage. The weather was reasonably good and the seas not too rough. The ship is very stable and rode the weather well. We called at Barbados, Grenada, St. Lucia, Antigua, St. Maarten and Tortola (BVI) in successive days. The weather was glorious and I managed to enjoy a combination of sight-seeing and relaxing on small boats enjoying swimming and snorkeling. We had another six-day sail to the Azores where I enjoyed an interesting island tour. Once again the weather and sea conditions were kind. The last three-day voyage back to Dover was untroubled by rough seas. The Bay of Biscay was flat calm! The food and service on board was excellent. The Filipino/Thai/Indonesian/Indian domestic staff were, as usual, excellent. They always deliver very good service with a smile. The entertainment was good. The visiting lecturers were excellent. The cabaret acts were mixed, some good other rather run of the mill. They changed in the Caribbean so at least we had variety. The ship is comfortable and is a good acquisition to the Fred. Olsen fleet. The only downsides of the cruise were the restrictions caused by the Norovirus bug which had played havoc with the ship's previous voyage around the UK. These well justified infection controls were very limiting in the various restaurants but I am glad to say that they were able to lift these just before we reached the Caribbean and normal services were quickly restored. Overall it was a relaxing and enjoyable cruise. I look forward to my next cruise on board this ship next Spring. Read Less
Sail Date October 2008
Balmoral Ratings
Category Editor Member
Cabins 4.5 3.9
Dining 4.0 4.1
Entertainment 4.0 3.8
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.6
Family 2.0 3.6
Shore Excursion 4.0 3.5
Enrichment 5.0 3.4
Service 5.0 4.3
Value For Money 4.0 3.7
Rates 4.0 3.8

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