1 Fred. Olsen Balmoral Romantic Cruise Reviews

Background: My wife and I (aged 60 & 62) are new to cruising - we took a Last Minute Budget All Inclusive Mediterranean 7 Day Cruise in June 2014 to see if this type of holiday suited us before committing to a more expensive and ... Read More
Background: My wife and I (aged 60 & 62) are new to cruising - we took a Last Minute Budget All Inclusive Mediterranean 7 Day Cruise in June 2014 to see if this type of holiday suited us before committing to a more expensive and sophisticated version over Xmas and New Year (18/12/15 to 05/01/16). We booked (3 weeks before departure in the Black Friday Sale) the Balmoral sailing to the Canaries and Cape Verde Islands. I gambled that I would be 'signed off' by the hospital physiotherapist on 4th December after a hip replacement operation - I need not have worried! The main attraction of the cruise was a) Winter Sun and b) visits to 6 ports over 18 days to give a decent balance of sea days and visits. We actually visited only 4 ports and spent 14 days at sea - not what we signed up for! Travel to Embarkation: We drove from Fife, Scotland whilst the Forth Bridge was closed so had to leave at 03:30. We had booked the Marriott Meon Valley Overnight Stay, Free Parking (up to 28 days), Evening Meal (extra charge), Breakfast and free taxi to/from Southampton Cruise Terminal. Total cost £212.88 compared to £136 for only the Port Parking - £76 for Dinner, B&B and taxi transport for 2 adults was very good value for money and the entire operation was smooth. friendly and professional. Ship Information: 1300 berth stretched 27 year old vessel - not a modern tower of flats at sea by any means - 'shabby chic' is a reasonable description - care worn but serviceable. The ship is very clean and the Norovirus protection regimes is borderline obsessive - a good point - with two auto dispensers and two serving staff in support, armed with manual 'squeegee' antiseptic dispensers. The cruise brochure says that Fred doesn't bother with climbing walls etc - just as well since the average passenger age is about 70 (with a fair few in the late 50s/early 60s age range and a lot of 80 years+ passengers). The Reception Area (Deck 6) on embarkation afternoon resembled a Mobility Support Convention - buggies, zimmerframes, crutches and walking sticks in all sizes and hues - until everyone had found their cabins. About 6 shops on Decks 6 & 7 - watches, perfumes and a decent range of clothing & accessories, especially bearing in mind the space constraints - we only used the clothing shop (needed the next size of shirt after 12 days of cruise dining ...) and the service was excellent. There is a promenade on Deck 7 (4 laps for a mile) where the Daily Walk (led by Hristov from the Gym) takes place at 09:15 - not well attended because most people were either eating breakfast or undertaking other activities. Throughout the day, a hardcore of power walkers and a couple of joggers were steaming around - the deck width is just comfortable for two strollers side-by-side so it is necessary to squeeze in when the 'Scuse me ...' cry goes up as the more athletic zoom by. Most entertaining when the overtaking occurs on the slalom sections where the walkers and joggers have to dodge the crew who are on permanent repainting duty (more of which later). Don't wear your best jeans or shorts when walking unless you want a free white stripe on the right leg. The poolside furniture is plentiful as are the seats on the promenade deck - but all is well worn with yellowing rubber support straps for the seating/reclining portions - careworn but serviceable. Pools (seawater) and jacuzzis are on Deck 7 (rear of Palms Cafe) and Deck 11 (can be reached by both internal and external stairs - good exercise). The Daily Newsletter became something of a joke - no proofreading undertaken. Crosswords were printed without corresponding clues - make up your own answers ... and details of one port of call for Cape Verde was a straight 'cut & paste' from an earlier voyage, referring to a port in the Azores! Cabins: We booked the Anchor Fare Inside Cabin and were allocated number 5031 on Deck 5 - about six cabins short of the prow of the ship - like sleeping on a roller coaster during the Bay of Biscay section in each direction. Wardrobes, between-bed chest of drawers and dressing table were worn and a catch was missing from the chest of drawers and one from the wardrobe. Only a problem in the Bay of Biscay where drawers flew open every 20 minutes or so and after the chair we jammed against the drawers travelled some 6 feet down the cabin, we gave up and lived with the cacophony. The furniture quality was 'decent charity shop' standard - usually advertised at up to £35 each unit. Cabin cleaning and bedmaking/turning down was excellent every day, despite the staff having more cabins to clean than on previous years (according to other passengers). The cabin crew and serving staff are really superb and should be the standard that other areas of the operation aspire to. Towels were changed regularly and the bathroom kept spotless - a lot of work since the washbasin is quite shallow and the 'Off to Full Power' settings on the tap were very fine, resulting in the mirror being spottled with splashes each time it was used. The shower was very powerful but the hot to cold setting was very fine - a challenge not to burn or freeze. There was no waiting time for the water to heat up - less than 5 seconds. Dining: Formal dining in the Ballindalloch (Deck 6) and Avon and Spey restaurants (Deck 10) whilst Palms Buffet on Deck 7 served breakfast, morning coffee (and cakes), lunch, afternoon tea (and cakes), evening meal, Supper Club (and cakes) which explains why I bought a larger shirt ... We were allocated Ballindalloch restaurant for Dinner (2nd sitting, which we requested so that we could have maximum time in port - sore point). The serving staff in all restaurants are excellent and are probably a major reason for Fred's loyal customer base; the sight of a waiter (humming 'Here Comes the Bride'), carrying two bowls of soup at the same time as supporting two quite frail elderly ladies who clung onto his arm as we crossed the Bay of Biscay in really heavy seas, was a joy to behold. Yosi ('You see' phonetically) and Jonathan were superb - remembered names, preferences etc faultlessly - and were endlessly cheerful in the face of some rude comments from other diners. They are a credit to Fred (as is Ruby-Ann in the Morning Light Pub). Serving staff in the Palms were a little more relaxed but still looked after passengers excellently. We took lunch in the Ballindalloch (and breakfast on 2-3 days) and also in the Avon and Spey restaurants (but not when crossing the Bay of Biscay - the sway was too much!) and were delighted with the service, quality and range of food - I am a picky eater and valued the ability to choose from the Menu and then forage in the buffet area to produce some quite eclectic food combinations that would probably have caused chef to despair. Other meals were taken in the Palms where the talents of the pastry chef were always evident - consistently superb. Entertainment: Meets the needs of the client group - safe. clean and gentle. The comedian was the most 'edgy' but kept to mildly naughty so very difficult to be upset. The nightly shows in the Neptune Lounge (Deck 7) were well produced - a couple of strong singers, from the in-house company, carried those whose voices were weaker or a little off-key. The crew panto was very energetic, rich in slapstick and generated lots of belly laughs - deserved for the amount of work that had gone into rehearsal. Not Broadway or West End - but it never claimed to be - and a pleasant way to pass the evening. Quizzes, Art & Crafts Classes, Bridge Classes, Line Dancing and Guest Speakers completed the line up. Some Guest Speakers were very good, others were very bad (one sent me to sleep - and other passengers suffered the same fate). The Elvis impersonator never appeared on stage although he was spotted wandering around the Decks from time to time. I believe these are volunteer Speakers who receive a free cruise for their efforts so it is unfair to expect experts in their field. The Rosario Trio played at least twice each day (violin, double bass and guitar) and had a really good and broad repertoire - jazz. classical, Spanish guitar etc. Very popular with the audience. The scheduled shows were changed on at least 3 occasions because of staff illness so the Entertainment Cancellations alternated with the Port Cancellations to keep the passengers guessing. Excursions: This is where matters fell apart with a vengeance. The itinerary was Funchal, Arrecife, Cape Verde (Mindelo and Praia), Las Palmas and Tenerife. At the Captain's Welcome Party (queued 15 minutes to meet him but then told 'just enter the Lounge at the other entrance when we declined to be photographed - grrr!), he said that there was an exciting new project - we had left Southampton with a white hull but would return with a new grey version. Our visit to Funchal was then cancelled (via the 'Daily Cancellation Broadcast' at noon each day), allegedly because of delays crossing the Bay of Biscay. In the absence of hard information from the Captain, rumours circulated that there were engine problems and that the power was inadequate after the new section of ship was added some years ago, meaning that the timetable was too tight for the plod across the Bay of Biscay, unless it was 'like a millpond with a good downhill slope' as one passenger eruditely described matters. Our first port visit was to Arrecife, Lanzarote was 23rd December after 5 days at sea. A 5 minute trip to the town in modern coaches that operated a smooth 15 minute shuttle service. This was the port where the Guest Speaker had sent me to sleep so everything was a pleasant surprise - the old castle and port area were very pleasant as was the small mini-pontoon where small private boats were moored and the circumference was occupied by market traders selling belts, wallets etc - the standard range. The town centre was pleasant in a low key fashion - we just wandered around and took photos (second objective of the cruise - wander, take pictures, drink coffee at an internet cafe, then repeat after lunch ...). It was nice to be on terra firma again. Christmas Eve and Day at sea - the atmosphere was a little muted with mutterings of discontent - 'It wouldn't be Fred if he didn't cancel at least one port - and this is our 4th cruise with him!' was one remark we overheard. Boxing Day was spent at Mindelo, Cape Verde. The tour buses were real museum pieces (40 years old oil burners - could have come from a film set!) - no air conditioning, seat belts and Anchor fare passengers were charged £5 each for the 10 minute ride to town). Mindelo town is a very poor area but we were stopped 3 times by locals who were very keen to practice spoken English and to tell us where to get the best photographs. We found a side street cafe (as did about 4-5 other passengers from the cruise) and spent a very pleasant hour or so amongst local residents, drinking huge mugs of capuccino and using the free WiFi - all for the princely sum of €2.30! On the walk back towards the tour bus, we were approached twice by beggars/pickpockets who were quite persistent - kept walking, tightened grip on camera and raised monitoring until we were back in the Town Centre. The Town Beach is quite charming - fishermen working, females taking the catch direct from the small boats and the running the length of the street trying to sell the fish to the cafes and restaurants. Numerous dogs on the beach, none of whom are toilet trained, so be careful if you need to step back to capture that important photograph. Mindelo is a developing area and I had to remind myself that my 'charming/quaint' photograph was someone else's daily poverty. Well worth the visit - although we seemed to be the only passengers who thought so! The island and its residents are working hard to develop tourism but it is very raw and basic - we hope to see it again before it becomes too commercialised. Next day was Praia, Cape Verde where we took the 2 hours minibus and Colonial Walk Tour with Eugene, a very erudite and entertaining guide who told us about his family and daily life for the Verdeans. Excellent pace - we have been on similar tours where the duration was crammed into 1-1.25 hours; Eugene left plenty of time for the photographers so we didn't miss any of the information at the next point of interest and we finished with a 30 minute cafe break for a coffee and a meat pie of unknown origins - it might have part of a rodent control team in a former life - who knows - but it tasted OK. 2 hours was probably a wee bit padded but it allowed a gentle pace and we felt we had received good value for our £25 per head charge for the excursion. The only downside was an attempted pickpocketing on my wife by a small 'blind' boy (no white stick and walked with far too much pace and direction to be visually impaired - no coincidence that his contact point was my wife's purse but her hand had reached it first). We left Praia early because, according to the Captain, quote 'This is not a safe place to be after dark' unquote. It would have been nice to have been advised of this earlier! Next came the Captain's Cancellation Message - Tenerife had been cancelled because he was expecting more bad weather (a staff member whose parents were on board had predicted this some 48 hours earlier ...) BUT, as a bonus (!), we would have more shore time in Las Palmas. We were pretty cynical by this time and had heard that Fred has a large operation in Las Palmas (tour buses, inter-island ferries) and so has a little more leverage. Because, staying until 23:00, the majority of the hull repainting was completed in port. Did Funchal and/or Tenerife refuse permission for a badger-coloured vessel to dock? The next Captain's promise was to 'try and dock off Funchal for the New Year's fireworks - we can't dock because there are no berths but I have a plan ...' This involved the ship circling in the outer reaches of the port for about 3 hours - great views of the fireworks display but going round in circles is not the same as a full day visit! A passenger was taken ill during the night and we had to return to Funchal at about 04:00 for a hospital transfer; later that day, we had to turn back towards Funchal for about 45 minutes to enable a helicopter evacuation of a sick passenger but this was aborted - we heard later that the passenger had died. Despite these delays, we managed to stay ahead of schedule for the rest of the voyage, despite slowing down to a 'pootle' speed for over 30 hours - we still arrived in Southampton some 2 hours ahead of schedule despite a real 'force majeure' Bay of Biscay storm that led to a string of injuries and the closure of the public areas of the ship to passengers one evening. The difference in distance between Tenerife-Southampton and Las Palmas-Southampton is only some 150 nautical miles and, had we maintained a normal speed, instead of dawdling for over 30 hours, we could have made Tenerife for the scheduled visit. This is supported by the fact that the Black Watch was in Funchal at the same time as the Balmoral but was still able to reach Liverpool before we made Southampton on the same day! Why doesn't Fred stay with the published itinerary - or at least refund the Port Taxes that the fare includes? Disembarkation: Smooth and quick after breakfast that was served from 06:30. We were waiting for our taxi back to Marriott Meon Valley Hotel at about 08:15 to collect our car - perfect! Conclusion: We booked the cruise because of the destinations - to cancel 2 from 6 is shoddy, as was the manner in which the reasons were given. The changes to the Entertainments at short notice and the Daily Newsletter/Misinformation sheet merely compounded the problem. The superb service by the serving and cabin staff was spoiled by the senior operational Managers who really should lead by example. Fred appears to have become cynical and complacent, trading on the ageing client group who value/need these elements. We may need to be guided to our seat and have our food fetched in 10-15 years' time - we have no intention of cruising with Fred until we reach that state. Read Less
Sail Date December 2015
Balmoral Ratings
Category Editor Member
Cabins 4.5 3.9
Dining 4.0 4.1
Entertainment 4.0 3.8
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.6
Family 2.0 3.6
Shore Excursion 4.0 3.5
Enrichment 5.0 3.4
Service 5.0 4.3
Value For Money 4.0 3.7
Rates 4.0 3.8

Find a Cruise

Easily compare prices from multiple sites with one click