10 Helpful Votes
Sail Date: November 2018
Wanted to visit Bali and Australia. Requested special diet for all the flights and NONE were passed on the airlines. For some unknown reason, Viking decided to cancel our return flights from Melbourne, and never told us. On board the ... Read More
Wanted to visit Bali and Australia. Requested special diet for all the flights and NONE were passed on the airlines. For some unknown reason, Viking decided to cancel our return flights from Melbourne, and never told us. On board the kitchen was limited on what they could prepare for special diets (GF), meaning only gelato and fruit for dessert. Excursions were poorly executed to really nice places. Some bus drivers great, others were awful. Service in the main Dining Room was spotty, ask for sparkling water and you are re-filled with regular water. Place your dinner order and wait anywhere from 20 to 45 minutes for main course. Tours in Bali were way to long (10 hours on day after flying for 30 hours), were told to pack for 2 days for next stop and rest of luggage stored until ship arrived; AFTER we completed the 10 hour tour. On the post cruise, we were booked on super cheap airline and had to pay a lot for all the flights because Viking did not cover the excess baggage at time of booking. Very sloppy. Would NEVER let Viking do AIR or pre-tours on the Ocean Cruises. Read Less
5 Helpful Votes
Sail Date: November 2018
We had been on Viking before so I am comparing this cruise to the Viking cruise we took last year - plus other cruises we have taken. Dollar for dollar you are not going to do better than booking a Viking cruise - we were so impressed that ... Read More
We had been on Viking before so I am comparing this cruise to the Viking cruise we took last year - plus other cruises we have taken. Dollar for dollar you are not going to do better than booking a Viking cruise - we were so impressed that we booked a river cruise for 2020. The food was very good (not 5* but definitely 4*) - The entertainment was surprisingly good - not as many entertainers or length of shows that you will see on other cruises - but very enjoyable 45 minute show. Here comes the miss - and it was a big miss - where I am only giving it 1*! Excursions: they were awful - totally unorganized - drivers that didn't stick to the itinerary - drivers and travel guides who were completely lost (subjectively and figuratively). Admittedly, the hot and humid weather and rain surely didn't help - but I have the feeling it would have turned out the same if the weather was different). Example of poor planning by Viking: one of our major excursions was to the island of Komodo - they tendered us in where we all joined groups to hike around the island. I would say that we were there about an hour to 1 1/2 hours. It was so hot and humid that a few people passed out. Arriving to the dock to get back on the tenders and (surprise) - no tenders. At this point there were over two hundred people waiting in line for the tender - none were in sight. The time from the ship to the dock was at least 20 minutes to perhaps 30 minutes. There was no protection from the sun and people were about to jump into the water to cool off (a few more people on the dock passed out as well). That evening the cruise director apologized but it was a little late. I am probably being generous by giving the excursions 1*. Read Less
5 Helpful Votes
Sail Date: November 2018
I love Viking Ocean. Well worth the money. We usually eat dinner in World Cafe since it has same menu Plus I like the seafood it offers. Sushi bar every night is good. Ten flavors of ice cream made on ship. I like you can order a steak at ... Read More
I love Viking Ocean. Well worth the money. We usually eat dinner in World Cafe since it has same menu Plus I like the seafood it offers. Sushi bar every night is good. Ten flavors of ice cream made on ship. I like you can order a steak at grill. I enjoy spending 3 hours for dinner in cafe eating and drinking wine. Great place to meet people. We will be on same ship in May for 21 day cruise. Have 40 day cruise in Dec. No longer do Celebrity. My only wish is that they do more games on sea days. They only throw the bean bag. I would like to see them do more minutes to win it games. Staff is very friendly. They all appear very happy. May be the free internet everyone has. I enjoy the shows each night. The local talent is also good.looking forward to next cruise. Read Less
24 Helpful Votes
Sail Date: November 2018
As a background, we have taken numerous Viking River and sea cruises. This cruise had been not to Viking standards. Very disappointed and would not recommend. One takes Viking for convenience of travel, to see destination and not just to ... Read More
As a background, we have taken numerous Viking River and sea cruises. This cruise had been not to Viking standards. Very disappointed and would not recommend. One takes Viking for convenience of travel, to see destination and not just to stay on the ship for the duration of the trip. The itinerary for this trip from Bali to Sydney was poorly thought through and poorly organized. The trip was essentially a stay on the ship for the duration of the cruise. The shore excursions were a total disaster. Staff was not knowledgeable and unable to help much. It takes a long flight to get to Bali and Sydney from US. To take long flights just to stay on the ship is not the objective. The Komodo National park excursion was a total disaster. One can see Komodo Dragons in a bird sanctuary in Ubud. The shore excursions are very expensive. One can book the same excursion on line for substantially less. We have done this extensively as well as several fellow passengers. Read Less
11 Helpful Votes
Sail Date: November 2018
The Viking Orion is a beautiful ship with good food and stylish cabins BUT.... I would bet that none of the staff have ever been on one of their included shore excursions to test it out. If they had, none of the included tours would ... Read More
The Viking Orion is a beautiful ship with good food and stylish cabins BUT.... I would bet that none of the staff have ever been on one of their included shore excursions to test it out. If they had, none of the included tours would have been included for this trip. The tours were worthless. This is a new itinerary for Viking and they have not been able thus far to put an itinerary together that is worthwhile. 1. The 3 bus tours we took had the driver as tour guide. They are obviously bus drivers and not tour guides. Plus, the intercoms on the buses were so bad that unless you sat in the first 3 rows, you couldn't hear what was said. So we drove around aimlessly in older busses with no bathrooms and no tour guide. 2. We paid for an upgraded tour for a boat ride through the mangroves in Darwin and the tour description said we would walk from the port a few steps to get on a tour boat. It was over 100 degrees that day, about 90% humidity, and low and behold, the ramp for our tour boat was out of operation and we were sent on a forced march for 1.5 miles to get to the tour boat. No shuttle bus was provided. We were told by the Viking crew not to worry, a shuttle bus would pick us up to return us to the Orion. NO! No one showed up and the tour boat dropped us at a different spot than the pick up point and it took us about an hour to find our way back to the ship. And for this torture we paid $139/person. 3. At Komodo Island, we were again taken on a march around the island for 1.5 hours, again in 100 degree heat. There was nothing to see except brush and dirt until finally we came to the watering hole for the Komodo Dragons. We spent 10 minutes looking at the dragons and then it was a short 5 minute walk back to the ship from the watering hole. So, everyone was wondering WHY? Why not just take us directly to the Komodo watering hole. On the forced march, 2 people in our group were overcome by the heat and had to be helped out. When we got back to the tender, an emergency tent had been set up and one person had to be evacuated by air. What a disaster. Still can't figure out why they just didn't take us directly to the watering hole. 4. Thursday Island. There is nothing to see there except a pub. We had a whole day of doing nothing because there was nothing of interest. Tell me again why we stopped at Thursday Island? Everyone we spoke to had the same complaint. 5. The excursion on WhitSunday Island was canceled due to rough sea, but no other excursion or activity was scheduled in case of bad weather. So we had again nothing to do and the Excursion staff neglected to tell us that we would need a drivers license on Hamilton Island if we wanted to tour the island. 6. We were never able to get a reservation at Manfredis except for an 8:30 reservation on the day of the captains farewell. So we had to skip Manfredis to go to the captains fairwell. And, everytime we peeked into the restaurant there were numerous empty tables? Even at 7-7:30 each night, the place was half empty! What??? DO NOT BOOK THIS TOUR unless you want to just stay on the ship for the 15 days. If you are expecting anything else, forget this tour. Even the upgraded paid for tours were not up to par. Waste of time and money. Read Less
5 Helpful Votes
Sail Date: November 2018
Combining factors reduced this cruise/tour to nearly unpleasant experience. The two factors were our lack of due diligence studying the time of year for down-under travel and Vikings failure to provide their reputed excellent service with ... Read More
Combining factors reduced this cruise/tour to nearly unpleasant experience. The two factors were our lack of due diligence studying the time of year for down-under travel and Vikings failure to provide their reputed excellent service with regard to air arrangements and shore excursions. Many other reviews refer to the shore excursions both free and paid-for so no real need to reiterate. We believe Viking learned a great deal from the negativity which we found to be quite vocal on this trip. Do not do an outback at this time of year, and Viking does need to look at their tour providers more critically. We were upgraded to a wonderful cabin, 8011, far above our pay-grade and that alone increased our rating and eased the other discomforts, but not enough to move to above average. We received four free special dining reservations which provided a lovely variation to main dining. Don't recommend "food-court" except for lunch. One really bright idea: the Maya Ubud Resort which hosted the 3-day pre-cruise. One not so good was Komodo Island which might handle a 200 passenger ship--they were overwhelmed with our numbers. Read Less
Joy
2 Helpful Votes
Sail Date: November 2018
I also found not all passengers were treated the same. I think if you socialized with the crew you were treated better. If you spent time later in the evening with then and participated in their games, they greeted you and treated you ... Read More
I also found not all passengers were treated the same. I think if you socialized with the crew you were treated better. If you spent time later in the evening with then and participated in their games, they greeted you and treated you differently. Because of our age we thought this would be a good way to see Australia. Flight arrangements were terrible, sent us north to go west,long layovers. Food was very good and service excellent. Food in dining room was very good, specialty dining was excellent, World Café could have been better. Excursions could have been better, on some you spent more time on the bus than being able to enjoy the sight you were visiting. We've taken Viking River Cruises and I think the excursions and value for our money was much better. Also I think the crew was more attentive to all. We didn't have as many dining options but were excellent. Read Less
3 Helpful Votes
Sail Date: November 2018
The ship was glorious, the crew was very kind and attentive, the music, artwork, planetarium, movie under the stars, the speakers, afternoon tea, dining, a well pampered facial, accommodations and so much more were all wonderful. Within ... Read More
The ship was glorious, the crew was very kind and attentive, the music, artwork, planetarium, movie under the stars, the speakers, afternoon tea, dining, a well pampered facial, accommodations and so much more were all wonderful. Within the ship and crew, I have nothing but appreciation and thanks for jobs well done. So, making allowances for the "newness" of the ship, crew and excursions - any and all concerns I may have experienced dealt with some excursions (and I would guess Viking made appropriate adjustments). At Komodo, the steps on the dock and the rapidity of return of guests to the tender each rate review and improvement. Communications among the Komodo staff on the ground were obviously lacking when a guest was missing from the group (turns out that she or he had simply walked back and was fine) and in quickly locating the dragons. This becomes a safety concern - especially given the retirement age of some guests, environment and remoteness. The cancellation of trip to the Great Barrier Reef was disappointing (but rightfully so due to poor weather) - but the fees were refunded and a nearby aquarium visit was quickly arranged and a surprisingly good visit. Otherwise, I would prefer to forego visiting Thursday Island and perhaps Darwin in favor of spending more time in Sydney. Visits to the animal reserves were great! I was delighted to pet a koala and kangaroo - and see a duckbilled platypus and feed some jumping crocs. The photographs of wildlife and landscapes I took during this trip are amazing and creating a lifetime of memories! This also included "sharing" some of my lunch with wild cuckatoo on beautiful Hamilton Island! Would I go again - absolutely! I have been on multiple cruise lines, but Viking will be the only one I will travel with in the future. Read Less
6 Helpful Votes
Sail Date: November 2018
Have enjoyed previous Viking River Cruises so much we wanted to try the Viking Ocean Cruise and wanted to see Australia before we got too old to travel that distance. We found the Viking Ocean Ships professionalism is not up to par with ... Read More
Have enjoyed previous Viking River Cruises so much we wanted to try the Viking Ocean Cruise and wanted to see Australia before we got too old to travel that distance. We found the Viking Ocean Ships professionalism is not up to par with the River Cruises. My wife is gluten free with some other food allergies which we had informed the Viking booking agent but the available foods for her on ship were below par. The ship was beautiful and functioned well but much of the staff seemed confused and inexperienced. A few of the tours, especially Komodo Island, where unorganized and actually dangerous as the steps necessary to access the docks were old and hazardous and times to load on the return exceeded one hour in very hot and sunny environment. Many were showing signs of heat exhaustion. Once again, the ship and the cabins were very nice. The entertainment was nice. There were many different food offerings as long as you do not have any food issues. The Viking booking agent made changes to our itinerary that the Viking Ship staff and we were unaware of that affected our post cruise itinerary causing us much distress.60 Read Less
8 Helpful Votes
Sail Date: November 2018
We have sailed on Viking Ocean before, and will do so again. Check-in and debarking was excellent. We had a PS3 cabin, which was worth the money. The food was quite good; although they should have more green salads, and the included ... Read More
We have sailed on Viking Ocean before, and will do so again. Check-in and debarking was excellent. We had a PS3 cabin, which was worth the money. The food was quite good; although they should have more green salads, and the included wine were very drinkable; a Tempranillo from Spain, and a red from the Vaucluse in France. The entree portions were often quite small. The food in Manfredi's was OK, but the Chef's Table was awful; miniscule portions, and we headed up to the buffet for desert. We found the lecturers to be quite good, particularly the Astronomer Dr. Wright. The Planetarium was enjoyable, but the 'shows' could have been done on an Imax, and pushed the obsolete 'Orion Mars Project'. There were a lack of some of our favorite activities: Zumba at 7PM!!!!; and no ballroom dance lessons (the entertainers reduced to 4 from 8 on our last voyage) were busy learning their new routines. The band, while good for some types of music never played real dance music in Torshaven. No tangos or rumbas, and very few swings or cha-chas. The cabin was magnificent; and service by our attendant the best we've had in years. The only problem with the cruise were the Awful!!! included tours, except for the one in Bali, which was fine. Komodo was a disaster; we saw three drugged dragons and the heat was very bad; I saw two people pass-out from the heat; one waiting for a tender, and one in the jungle. The crewman in the jungle stood there mouth and did not know what to do. There was no way to call for help. Eventually the passenger was helped up. Overnight in Darwin: Tours arrived at museums 45 minutes before they opened, sometimes expecting you to stay 90 minutes at a small exhibit. Awful guides. Thursday Island: Nothing to do, but walk around a dreary village. Included tours in Cairns and Townsville were also 'misses'. The tour staff stopped giving out rating sheets. Brisbane was wonderful, but only a long day. Read Less
Viking Orion Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 5.0 0.0
Family N/A 0.0
Shore Excursion 4.0 0.0
Enrichment 5.0 0.0
Service 4.5 0.0
Value For Money 5.0 0.0

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