I have cruised with rccl many times in the past. I had a problem with my next door neighbor playing and singing along with rap music from 1:30 am to 2:15 am. I called guest service twice and no one answered. Later they offered 15% of the cost of that cruise towards the next rccl within the year. That's $200. Wow. They give out one pen to a winning team for a trivia challenge. One pen total. We ...
We are platinum members, and this cruise was a nightmare. First, we always get a handicap room, since my husband is very unsteady and uses a walker. Upon arrival, we were booked a regular inside room, which, means the bathroom has a step up and a very small shower. Our agent assured us he booked us a handicap room. Went to guest services and no rooms were available. Entertainment was terrible! ...
Traveled with my husband and two teens. Not much to do for teens. Teen club was a huge disappointment. Ship was way too crowded. Couldn't get even 1 chair near the pools. People put their stuff on the chairs for the entire day. You're constantly online waiting, even sometimes at the buffet. Food is fine, very repetitive by the 3rd day. Kids had the soda package. Half the machines ...
My recent voyage aboard the Carnival Cruise Dream from April 6th to 14th was a rollercoaster of experiences, ranging from delightful surprises to disappointing letdowns.
Let's start with the positives. Among the sea of mediocrity, two stars shone brightly. Dewa, our room attendant, embodied excellence in customer service. His attention to detail and friendly demeanor made our stay memorable. ...
We took a cruise to celebrate Spring Break. We departed from Miami Terminal G. Upon first arrival in the terminal, the age and lack of cleanliness were apparently going to foreshadow the remainder of the trip. While everyone in the terminal was very nice, it just was not up to the Celebrity status that we have come accustomed to.
Our first stop was in Key West which did go smoothly. It was ...
Everything is a lot more crowded than you expect. You stand in line a lot. Lines for the buffet, lines for getting on and off the boat, lines for ELEVATOR, lines for any and all food or snacks. I would rather pay a bit more and travel with fewer people.
Kids are everywhere unsupervised. People let their children run around by themselves. You can't get near a hot tub or pool. Even in the ...
Our family just completed a 7-day Western Caribbean Cruise on the Epic, which was also our first NCL cruise. Prior to boarding, I was absolutely terrified having read all of the recent negative reviews. Having completed the cruise, I must say the Epic gets more criticism than it deserves.
Let's start with the bad:
We had a later board time (I was late doing the online check-in), and ...
Cruise #6 with RCI since 2012. Cost cutting to pay the $11B in pandemic bond debt has really hurt the experience. Food quality and options have declined. Service is hit or miss, with MDR and Windjammer service noticeably worse. Nickel and Diming ($20-ing and $40-ing) for things that aren't worth paying for (e.g. $35 for the escape room, $2 to play skee ball for 30 seconds) -- even the teenagers ...
App was slow, Didn't hide events that were full and often hid prices till you got to the event. Food quality was inconsistent, some days it would be amazing, others bad. They nickel and dime you as well as having every event on ship consistently overpriced. An extreme lack of vegan food, which i was assured there would be plenty of options for. Would have also appreciated if the game systems they ...
We're not among those that are habitual cruisers. At 62, we've probably been on 15 in our lifetime. We like the convenience once in a while and just the ease of travel and leisurely feel. Have been on Cunard, RC, and Celebrity. This is our 2nd with Norwegian (first was right before pandemic in Hawaii). While I'd say the lines overall are similar, Norwegian is probably my least favorite. ...