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Sail Date: July 2019
Royal Seas. Let me first say that there is nothing Royal about this. Don’t let the pictures of the brand new cruise ships fool you. The ship we got on was rusted and corroding away. They called us with an all inclusive package that in ... Read More
Royal Seas. Let me first say that there is nothing Royal about this. Don’t let the pictures of the brand new cruise ships fool you. The ship we got on was rusted and corroding away. They called us with an all inclusive package that in reality, was nothing inclusive about. We gave them a credit card number that we knew did not have enough to cover the initial $1,000 so that it would be declined and they could leave us alone. Well they had a way around that and charged it anyways so that we were way over our limit. After 6 months we decided that this was not something we were interested in. After trying to get a refund, we were refused and told basically that we either take it, give it to a friend, or forfeit the money. After some deliberation we decide to just go ahead and take it. We should have just forfeited the money. There was a bunch of taxes and hidden fees that were not included in our all inclusive package. We also paid $300 to upgrade our resort on the island so that our food and beverages were included. We set our date, book our flights ($400 extra), and arrive in FT. Lauderdale. After also upgrading the rental car (because we aren’t fitting comfortably into a Kia Rio $170 extra), we get to our hotel that Royal Seas booked us claiming to be a Ramada....yeah like 10 years ago. Let’s talk about false advertising here folks. The room itself was spacious, beds were not terribly uncomfortable, but the AC only cooled to about 78 degrees. Top that with only 4 tv stations, and the late night drug deals in the parking lot....we were not happy. Then we find out the next day our “orientation” was actually a Time Share tour. Living in a tourist town we know what a waste of time that was about to be...but they hold our Cruise tickets hostage until you endure 2 hours of “OMG it wont even cost you that much and you get this and this and this” better known as we cost more then a car payment and will bankrupt you into a contract you cant get out of. Come on Wyndham, you could have at least put us up in your “resort” to sell us a time share. After leaving 2 hours of our life that we will never get back, we call Royal Seas to complain about the accommodations, at first we get a rude little girl who very unprofessionally hangs up on us. As business owners, rule 1, never be the first to hang up. After calling back and speaking to management, they acted like they were gonna put us through to HR to put a formal complaint against that person, but we were hung up again, and only after saying they didnt have anything else available. Needless to say, we packed our bags, found the best little AirB&B 1 hour away and hightailed it out of there with our cruise tickets. Honestly, the AirB&B was the highlight of our trip. On day 3 we make our way to the port to board the ship. We get there at 11, stand in line for 1.5 hours, get charged $150 (taxes, fees, taxis, etc) and board the ship. Only to not have our rooms ready so we are forced to be around a bunch of strangers while hoarding our stuff because, well, they let anyone aboard. After barely eating a down right terrible lunch buffet, we sweat our butts off on the outside deck so the claustrophobia isn’t as bad before finally getting to go to our room...Where we promptly tried to hide in for 3 hours until the dang boat finally set sail. Let me say this right here if nothing else, they do not tell you what’s included, help you out at all, or care if you are getting everything you want out of the amenities included. We were afraid to leave the room for fear of having to be charged anything extra and at 18% gratuity alone, no thanks. Skipping ahead to the next morning (because there are just some stresses that needn’t be said) at 830 we all but ran off the ship to the hot island Bahamian air where we had to wait on a taxi to our resort. There’s our first indication that Islanders are not very friendly, especially when you’re a different skin color then them. We were ignored and left waiting for the next taxi because one female driver decided we weren’t her people. The next taxi held 12 people in it, 12 hot sweaty people, barely working AC, and a 20 year old van in desperate need of shocks. 20 grueling minutes later we arrive at the “all inclusive resort” where we were told to make sure we have a day bag packed because for 6 hot miserable hours, we would not be allowed to check into our room. At first we were excited. there was music, white (ish) beaches, and clear blue water. We found our own spot along the beach and took turns in the water (after all, trust no one, especially islanders haggling with you on the beach for Conch shells, marijuana, and Cocaine...yes, cocaine which we were offered 10 minutes after stepping foot on the beach.) 2 miserable hours later we get our buffet lunch (mediocre) and proceed to sit around for 4 more miserable hot sweaty hours before standing in line for 45 mins to get room keys. After walking to the absolute furthest room on the island we are met with a nice cool ACed room, but missing towels which an employee gave to us about 20minutes after getting in there. 7 hours in and we were already dead sick of being trapped in this resort. After looking into tours, excursions, and tourists traps (dont even ask about them unless you got money coming out of your ass because thats honestly the only way you’ll afford anything) the next day we purchased a rental car. $85 with taxes, we set off on day 2 with the resort in the rear view. While we found our own private beaches, coral rehabilitations, and deserted roads, the island is dirty, poor, and literally a living garbage can. Trash everywhere, run down buildings everywhere, abandoned hotels. It was downright sad at the state of what could have been a beautiful island. Day 3 we return the rental to an extremely rude owner who decided overnight that we were no longer worth mannerisms and check out of our hotel to get back on the dreaded cruise ship. I will say the return home was not nearly as bad now that we knew what was included but still, Royal Seas isn’t even comparable to one of those little rescue boats hanging off of a Carnival cruise ship. Before they con you into spending your hard earned money, think twice and read reviews. Splurge for Carnival, or stay away from floating death traps that hold a thousand people who would shove you overboard to save themselves and make your own way. AirB&Bs include house boats if you wanna be on the waters. Just saying. Read Less
3 Helpful Votes
Sail Date: April 2019
We chose this cruise because we wanted to have the experience of extending the ship experience to a resort while having more time to enjoy the island. We have cruised with Royal Caribbean, Carnival and Norwegian. We were not expecting ... Read More
We chose this cruise because we wanted to have the experience of extending the ship experience to a resort while having more time to enjoy the island. We have cruised with Royal Caribbean, Carnival and Norwegian. We were not expecting the same level of amenities, however some things should be standard. Like clean linen, ventilated rooms, accurate scheduling of activities and overall cheerful staff. 1. The bath towels were yellow with white bleach spots 2. I had to return face cloths twice because they had black marks on them 3. We requested blankets and were given two very worn/tattered/very linty blankets that were not fit for a homeless shelter. When I expressed the condition of the blankets was not acceptable, the nice room steward offered to cover them in a dingy duvet for us. This was the best that he could do. 4. The same ship comedian was back on board harassing the guest in every common area, pool deck, dining room, lounge, etc. to purchase tickets to his performance. 5. Lack of daily ship activity itineraries. Again, I had to retrieve one from the front desk and they only had a limited supply. Furthermore, the information listed on the itinerary was not accurate. For example, there was supposed to be a lounge singer in the Encore Lounge at 11 pm. The singer announced this time, and this is the time that was on the itinerary. Nonetheless, when we showed up, the performance was ending. Apparently they decided to move her time up and guest planning to attend were unaware of the change. 6. After disembarking the ship, I discovered while in the customs line that I had left my cell phone in the cabin room. The customs area informed me to stay in line yet the guest services staff told me that I had to personally get out of line and come and sign for my recovered cell phone. The customs area staff turned out to have the correct procedures. Even for the price point, the Grand Classica should be held to standards of providing clean linen, accurate information for guest, and a hassle-free environment. I feel this is a more than reasonable ask. Lucayan We were very disappointed that the resort, Lucayan was not as advertised. Although aesthetically pristine, the resort appeared deserted. We were told by staff that the island encountered Hurricane Matthew a few years back and the resort had not recovered. The damages sustained by the resort resulted in the Bahamian Government having to take on the resort allowing some of the citizens to remain employed. Three years later, this resort is still not fully operational and is currently remains under the Bahamian Governments receivership. 1. Much of the resort was not available to the guest. 2. We did not have access to more than half of the amenities that were advertised. 3. There was only one dinner venue available, there were not any shows/productions, there was limited bars, many of the facilities were abandoned and there were unauthorized areas. 4. Since there was nothing to do in the evenings, we sought out the marketplace. The marketplace was not adjacent and we had to walk across a large deserted parking lot which was not adequately lit. 5. A shuttle would have been a safer option. In conclusion, guest have a reasonable right to be informed of conditions that could impact their vacation experience. Since there were alternative resorts in partnership with Bahamas Paradise Cruise Lines Cruise & Stay, we find it neglectful that another recommendation was not offered. Read Less
2 Helpful Votes
Sail Date: March 2018
I chose this cruise simply because I found a groupon online and i was able to book it last minute. WORST DECISION. I've been on several cruises (Norwegian) and never have I experienced such movement of the ship before. Everyone was ... Read More
I chose this cruise simply because I found a groupon online and i was able to book it last minute. WORST DECISION. I've been on several cruises (Norwegian) and never have I experienced such movement of the ship before. Everyone was feeling sick and the beds were shaking and I have a high tolerance for motion sickness. Also, very dirty. Silverware and towels were dirty and had to be sent back. Also, I requested a towel to my room and it took an hour for it to come to my room (after midnight). When I complained about it, they said there was nothing to do about it so I just took a shower with no towel. Only go on this cruise if you are a first timer and keep your expectations very low. Cabin was extremely dusty and me and my friend were constantly sneezing. I never thought I'd say I was excited to get off of a cruise ship before. Read Less
14 Helpful Votes
Sail Date: December 2016
memorable and enjoyable place to vacation. It looked like a poor third world country. We refused to even get off the cart and had it take us right back to where we came from. We ended up walking down to the Hilton and having a few drinks ... Read More
memorable and enjoyable place to vacation. It looked like a poor third world country. We refused to even get off the cart and had it take us right back to where we came from. We ended up walking down to the Hilton and having a few drinks at the outdoor bar until we were able to go back to the ship. The food provided in the “cafeteria” was embarrassing. All everyone kept telling me was how much I would love the food and the variety of items offered. Every time we went to the buffet the food looked like it was frozen, processed and reheated. We ate each meal at the outdoor grill where we could watch it be prepared or in the Prime restaurant. To add insult to injury when we finally made it back and were ready to de-board the next day we were told that we had to go back to the service desk as there was a “hold on our release”. I got upstairs to the service desk and was advised that my card was declined for $86 worth of incurred charges, that even included FUEL for the boat… I can’t even begin to understand how you would have the audacity to charge each passenger for fueling the boat but nonetheless I called my card company and was advised that there was a fraud protection hold that was on my card for a suspicious charge. Come to find out it was the drinks at the Hilton bar in Bimini but because it was in another country they took security measures. I advised the charge was authorized and was told the hold would be released in 24 hours. I relayed this to your customer service representative who then stated that I would be held on the boat until the balance was paid. After I explained to him that that was unlawful imprisonment, I asked to speak with a supervisor. I was first told there was not one available and when I insisted I was asked to wait. In my HOUR LONG wait for a supervisor I overheard dozens of passengers who had issues with credit card authorizations, one young lady had actually been asked to come the night before because they could not read the imprint on her card, she supplied it again on a new authorization form and THEY LOST IT!!!! Needless to say, after listening to complaint after complaint after complaint about charges I never actually saw a supervisor. The same gentleman kept telling me that “she” was on her way and when I started reiterating that I had a flight to catch he understood the importance of them moving expeditiously. However, I never spoke with a supervisor. I was told to wait for another half hour and then asked to sign a promissory note BY THE SAME GENTLEMAN WHO TOLD ME TO WAIT for the remaining balance (which I could have done from the very beginning when I advised they could run the card again in the morning as they had all the necessary information) After an hour and a half of waiting we were released to get off the boat but immediately heard an announcement that the customs area was full and they were asking people not to de-board until they could get caught up. We waited another 30 minutes before we were allowed to proceed off the boat and spent 2 hours in the customs area. Not only did I miss my flight but I missed a second flight home and we were not able to leave Florida until 8pm that evening (from a 10:40am flight). I spent my entire birthday sitting in customs and then sitting in an airport. My fiancée made dinner plans for the family that evening as my flight would have put me home at 2pm and the guest of honor was unable to attend as she was stranded in Florida, though we had family travel from out of state to celebrate with me. I have never been more disgusted with a company in my entire life. The professionalism, the un-organization, the blatant disregard for your passengers time, when offering such a poor experience is mind blowing. Read Less
20 Helpful Votes
Sail Date: May 2016
My wife and I sailed aboard the grand Bahamas on May 10, 2016. Our experience during this time was both memorable and one that will never happen again. Consequently, My wife and I would like to express the issues that arose with the ... Read More
My wife and I sailed aboard the grand Bahamas on May 10, 2016. Our experience during this time was both memorable and one that will never happen again. Consequently, My wife and I would like to express the issues that arose with the information that was provided to me by the agency, the service in Ramada Hotel, and the service aboard the grand Bahamas. I was contacted by the booking agency stating, I won a cruise; the agent proceeded to advertise of an upgraded package that was available. I agreed to the package of 2 nights at Ramada hotel in Ft. Lauderdale (all inclusive), 2 nights in Bahamas (all inclusive), and the 2 nights on aboard the Grand Bahamas. Thus, I was promised an ocean view aboard the grand Bahamas. Upon arriving the Ramada Hotel we were instructed to a different check in satiation where we were told “in order to get your booking tickets it is mandatory to attend a timeshare tour at 8:00 am, which is approximately two hours”, also a proof of attendance form that would be given to us after the tour (image my amazement to find out that instead of relaxing with my wife on our vacation we had to attend a presentation that is an hour way from the hotel that we are staying at). However, that was not the only interesting information that was bought to my attention; having to pay 25% gratuity (for him to serve you a drink in plastic cup), and $30.00 of taxes (which was suppose to be $25.00). Thus, in both cases I addressed the staff member of my concern and in both cases the staff member was extremely intimidating, unprofessional, and rude. On the next day, arriving back to Ramada (After a long stressful five hour timeshare) we once again missed the opportunity to use a lunch voucher (since check-in was at 3:00 and lunch ended at the same time we were unable to eat breakfast or lunch the day before) had to wait until dinnertime. Therefore, we returned to a representative with proof of attendance when she replied: “are you guys early birds”;…… if so we have a system that is only offered to 10 parties a day, consisting of first priority in boarding lines and in the immigration lines while entering and exiting the ship”. She went on in saying “do not worry there will be no timeshare tours”. So we agreed to a deceiving system that lured us to a different type of sales pitch (vacation club) and did not get the “VIP” status that was promised. Next was experiencing poor levels of customers service in several different crewmen which expressed hostile remarks and the upmost selfish tendencies that I ever have encountered. For example, I ordered a hamburger (in the hamburger station) when the chef replied “ go inside, they have food inside”. Another example was when we were given a different cabin with two rolled out beds(which I suffer from back conditions) side-by-side and a portwhole window which was suppose to be for the “ocean view”; I immediately went to customer service to express my complaint when the customer service representative stated “do you want to say where you or do you prefer the back of the ship where there is a lot of noise. Knowing this individual is not in my best interest I requested the corporate’s number, which he then proceeded to through the business card on the counter. The intention of this letter is to make aware that not many people are fortunate to travel with their loved ones; thus, it is imperative that if a vacation company advertises fun, exciting, and special memories that they measure up to what the customer is expecting and not scheduled events that are mandatory. Therefore, what we experienced was feelings of being deceived, tricked and forced to situations that were out of our control. If I knew that we were going to experience 75 % of our vacation in misery, then I would have just booked our vacation to the Bahamas only (which was the only highlight of our vacation, and were we felt at ease and where we could be out of our room and have fun!!) if your think about taking this trip think about it "TWICE" Izzy Read Less
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