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3 Helpful Votes
Sail Date: June 2018
This is a nice cruise, my first..I did not stay on the island, wish I had..the biggest flaw is the debate of needing to go to welcome center in ft lauderdale..I was told that I didnt need to because I didn't purchase the package to ... Read More
This is a nice cruise, my first..I did not stay on the island, wish I had..the biggest flaw is the debate of needing to go to welcome center in ft lauderdale..I was told that I didnt need to because I didn't purchase the package to stay on the island..then I was I did..was very confused..I made the decision to fly into west palm beach, and not to go to ft lauderdale...I talked to Joanne at the welcome center and told I was not going to ft lauderdale..she told me I could get my boarding passes on the ship by attending a meeting about a travel club..which I did..BUT:..I didnt get a boarding pass, never saw one, and when I checked in, they didnt ask for one..they want id and credit card..so the mystery is solved..its a gimmick to make u think you have to go to ft lauderdale, and its a time share sales pitch!...The ship was nice, entertainment not bad, the food I was disappointed in..seemed to be cafeteria style food..the grill closed on me while standing in line..after not eating all day when I was on the island..I enjoyed the Hollywood brats band at the casino..very good!..The highlight of my trip was the excursion, the dolphin encounter..it was awesome..its pricey at &125 each..but for me it was worth it..( it rained on us the whole trip, so unable to swim on ship) Read Less
4 Helpful Votes
Sail Date: March 2018
I know a lot of people say this cruise is a scam, but I don't think it is the actual cruise line that scams people, I think it is the private contractor's that book these cruises. We impulsively bought a "great deal" ... Read More
I know a lot of people say this cruise is a scam, but I don't think it is the actual cruise line that scams people, I think it is the private contractor's that book these cruises. We impulsively bought a "great deal" from Holiday Cruise Line that turned out to be working on behalf of a time share company (RCI/Wydham). We ended up spending significantly more money on this "great deal" and it was a nightmare to book. Luckily, aside from the hotel that they booked us at in Orlando (Park Inn by Radisson - don't ever stay here) most of the trip was a lot of fun. Aside from the extra fees that we paid to take this cruise ($82.59 for a beverage package - 10 drink tickets, $116.82 for 3 people to eat at the specialty restaurant - Admiralty Club and $115.80 for gratuity and taxes/port fees), we really had a great time. The entertainment was great and we had a lot of fun playing Name That Tune with the piano player at the martini bar. We also enjoyed playing board games which they had a nice variety to choose from in the lounge next to the martini bar. The main pool was being painted while we were there, so that was kind of a bummer. It was not easy to find a lounge chair either since it was Spring Break and the ship was full of people. The food was decent and they have top shelf liquors to choose from which was nice. I also managed to find a good glass of wine. One thing I want to mention is that dinner we had in the main dining room that you do not have to pay extra for was actually better than the meal we had at the specialty restaurant. Don't waste your money. One more thing - the Belgian waffles at the Buffet were probably the best Belgian waffles I have ever had. Seriously good! We really enjoyed the evening entertainment and I was very impressed with the theatre! It was super nice! They do a really nice job of taking care of this ship. It is very clean and the furniture is in good shape. We had no issues with customer service. Boarding the ship in Port of Palm was fairly painless, it didn't take too long. Boarding the ship in the Bahamas was a little concerning - they could not find our reservation! The reservation attendant had to go on to the ship and it took a half hour or so before he returned and told us he got it straightened out. Luckily it all worked out, except that our room was in the front of the ship on the way back and the vibration from the engine woke us up very early. Definitely will make sure we don't get a room in the front of a ship again! Getting off the ship once we returned to Port of Palm was kind of crazy. We ended up waiting until about 11:00 am until almost everyone was off the ship before we attempted to leave. Once we got off the ship we had to wait for a Valet to retrieve our car which took some time. We had to pay $19.00/day to Valet Park at Port of Palm - Valet parking is not an option, it is a requirement. I would recommend making sure if you are flying out the same day you return to book an afternoon flight and plan on relaxing on the ship until the very last minute. Trying to beat the crowds off of that ship and standing in line for a long time is not a fun way to end your vacation... Read Less
11 Helpful Votes
Sail Date: March 2017
We fell for the a timeshare gig giving us a few days in Ft. Lauderdale, a few days of cruising and a few days at Light House Point in Ft. Lacia. This cruise boat took us too and from the Bahamas and was adequate. For our family of 5 with ... Read More
We fell for the a timeshare gig giving us a few days in Ft. Lauderdale, a few days of cruising and a few days at Light House Point in Ft. Lacia. This cruise boat took us too and from the Bahamas and was adequate. For our family of 5 with 2 teens and 1 - 9 year old there was very little to do, other than the typical ping pong and bags tossing. The teen club consisted of pay for play video/arcade games. The pools were clean, but very small. There was a play area that included a shallow pool for toddler, although they advertise for kids less than age 12. I'd say less than age 6 myself. Adult activities were ok if you like to casinos. Some entertainment out by the main pool each afternoon while folks are boarding and the boat is departing. Evening shows were short, but average I'd say. The comedian was fabulous!! Wish there was a 2 hour show just with him! The music was SOOOO loud we could no understand our waitress when we arrived as well as the language barrier we wound up with instead of 1 beer, a whole bucket of beer. With drinks for each of us and the bucket of beer along with the service up charge our first round of drinks totaled $97.94. Just crazy!! Very expensive drinks both alcohol and others, won't allow you to bring your own. Lots of extra fees and are PER PERSON (we had 5) - Cruise terminal fee of $1, Wait staff service fee $25.90, in addition to the 18% service fee/upcharge for each of any thing we purchased on the boat which were just drinks for us, fuel surcharge $9, "Shore excursions" or the transportation to/from the boat from our resort, valet parking at the terminal was $18 per day. I do have to say the ocean view rooms were basic but very clean and nice. The shower had great water pressure and was very relaxing. We booked 2 rooms as they had no rooms to accommodate the 5 of us. I booked this package back in August of 2016 and was told I was one of the first to do so. I requested a higher floor in the center of the boat with side by side or across the hallway from each other as one was for the kids and one was for us. When we checked in were were 2 floors apart and they would not change it for us. That was very upsetting to me as it was promised when I booked the trip. I wanted to be close to our teens. Our 9 year old daughter really enjoyed her kids club, spent about 3-4 hours there each trip. Overall, a smaller outdated boat. Food was fair at best at the buffet. Juice, tea and water was included in all inclusive only. Few family/teen activities. We would not book this cruise line again. Read Less
8 Helpful Votes
Sail Date: September 2016
We had a great time, we weren't expecting a 5 star experience as in the bigger ships. The food was good, the entertainment was decent and the rooms were actually great. They were much bigger than in the cruise we've been on in ... Read More
We had a great time, we weren't expecting a 5 star experience as in the bigger ships. The food was good, the entertainment was decent and the rooms were actually great. They were much bigger than in the cruise we've been on in the past. It was a quick getaway and it truly exceeded our expectations. For the price we would Definitely recommend and we'll cruise with them again in the future. I can say that they were much more coordinated than in our experience. The boarding and un-boarding was quite simple. They provide parking for 18/ per day which I thought was pretty average. The alcohol packages aren't great, but not too terrible either. The only thing I would say they could improve on would be on their kids programs. Our son wasn't very thrilled about their programs, but I wasn't expecting Disney either. We went on a quick family vacation and our expectations were exceeded. If you're looking for a 5 start retreat pay for that. This isn't what you're going to experience here, but if you're looking for a quick fun getaway book your cruise and make the best of it. We DID! Read Less
23 Helpful Votes
Sail Date: June 2016
When someone calls and uses the word “free” just hang up the phone! We received a “free” cruise for doing a phone interview. I knew that I would have to pay port fees but everything else was a lie! Lie after lie and fee after ... Read More
When someone calls and uses the word “free” just hang up the phone! We received a “free” cruise for doing a phone interview. I knew that I would have to pay port fees but everything else was a lie! Lie after lie and fee after fee! We stayed at the Ramada for two nights as part of the package with three free meals. Again, there is that word “free.” The food was horrible and we had to pay a tax on top! We also had to pay a tax for the two-night stay. The morning of the cruise, we had to go to a “2-hour” tour about the time share. Ok, I have been to one these before and NEVER had so much trouble!! After MUCH complaining, we were able to get out of there with our cruise vouchers after 2hr and 45 min! Most people we talked to didn’t get out until 3-5 hours!!! I don’t know how that are allowed to treat people that way. The boarding of the ship began at 12pm. The port was an hour away, which we were never told and they were going to charge us $30 each to take their shuttle!! There was only one shuttle and it didn’t leave until 2:30pm! Had we waited for the shuttle, we would have missed half a day on the ship and lunch! We ended up riding with someone that had a car. Plus, some woman had the audacity to tell us that we wouldn’t be able to board anyway until at least 4pm because of the lines. We had our passports and didn’t have to wait more than about 30 minutes to board! Once on board, it was decent and the staff was very friendly. That was a breath of fresh air from how we were treated prior to boarding the cruise ship. My husband and I were getting away for a short trip for our 15-year anniversary. I was only able to finally relax once we finally got on board the ship. What a joke! By the time we paid all of the fees and travel costs, we probably paid full price for the 2-night cruise! Nothing “free” is worth it! Read Less
14 Helpful Votes
Sail Date: June 2016
We chose this cruise as a graduation celebration for my daughter and niece. The cruise was part of a cruise and stay vacation in Freeport, Bahamas at the Grand Lucayan Resort. We stayed at the resort in Freeport for a couple of nights. ... Read More
We chose this cruise as a graduation celebration for my daughter and niece. The cruise was part of a cruise and stay vacation in Freeport, Bahamas at the Grand Lucayan Resort. We stayed at the resort in Freeport for a couple of nights. The ship is an older ship but it was perfect for our trip. Because we had passports, we did not have a long wait for either disembarking or embarking. The staff on the ship was really great and we enjoyed the entertainment. My daughter even won $640 in BINGO. I would suggest this cruise for those cruising for the first time, those who want to travel for a lower costs, and those who like to have a really good time. There was plenty of fun even though the ship does not have the modern luxuries of the newer cruise lines such as Carnival and Royal Caribbean. I would suggest upgrading your dining, the food is just average for the buffet. I have made a promise to myself to take this same trip next summer. I had so much fun!!! Read Less
24 Helpful Votes
Sail Date: June 2016
Chose this because we were traveling with our parents. It was their first cruise, so we thought a short one would be suffice. We had cruised to Nassau before and were hopeful that Freeport would be just as awesome. The ship itself was ... Read More
Chose this because we were traveling with our parents. It was their first cruise, so we thought a short one would be suffice. We had cruised to Nassau before and were hopeful that Freeport would be just as awesome. The ship itself was dated. The rooms were a nice size. The food was ok, but seemed limited. Shows were average and the clubs were nice. The most disappointing part of the trip was Freeport. Not as exciting as Nassua. While the driver tried to impress, there really wasn't much to see and the history of the young island is limited. It is necessary to take a taxi to "civilization" where the beaches and shopping district are. Getting off of the ship was a chore. Long lines at customs made for a 2 hour wait, however, valet was pretty quick. Not a phenomenal experience, but you get what you pay for. Good trip for a weekend getaway. Staff was friendly and worked hard to please! Read Less
34 Helpful Votes
Sail Date: February 2016
This was the only cruise I have ever been on. Everything was mess. We were told that we could check in at 10am, board the ship at noon, rooms at 2pm and that our luggage would be waiting for us in our rooms. 10am check in- the lady was ... Read More
This was the only cruise I have ever been on. Everything was mess. We were told that we could check in at 10am, board the ship at noon, rooms at 2pm and that our luggage would be waiting for us in our rooms. 10am check in- the lady was very slow and made several remarks about how she hated her job. Boarding the ship- it was almost 1pm before we could board the ship 2pm room check in- got to our room, there was no luggage. We were told that we would have our luggage by 5pm. I actually went and found my own luggage and took it back to the room. We came in from KY and were not dressed for the higher temps. Room- the room was not clean, there was trash under the bed and brown/reddish stains on the bathroom wall. Staff- the staff was very rude. On several occasions, the staff was so rude and spoke very little english. Food was not good at all and was served only at certain times, anything outside of the set times was for an extra charge. All entertainment you had to purchase tickets. Terrible experience. The excursion was worth the money, around $100 for a snorkel/kayak adventure. Read Less
12 Helpful Votes
Sail Date: January 2016
My husband and I consider ourselves seasoned cruisers and received this cruise as a Christmas gift. We had never heard of this cruise ship and was somewhat uncertain as to what to expect. We were pleasantly surprised! The larger cruise ... Read More
My husband and I consider ourselves seasoned cruisers and received this cruise as a Christmas gift. We had never heard of this cruise ship and was somewhat uncertain as to what to expect. We were pleasantly surprised! The larger cruise lines could take a page out of their book when it comes to embarkation and disembarkation - they did a fabulous job. The food could use some improvement was wasn't as bad as I have read in some of the reviews. The waiters in the main dining room were not as accommodating when it came to requesting changes in the menus - so we opted for dinner meals elsewhere on the ship. The entertainment was fun as the cruise director was a hoot! I didn't care for the comedian and I'm about sick of BINGO (that all cruise lines have) but overall I think he did a great job. the weather in the Bahamas was windy, rainy and dreary - so we stayed on the ship. This was fine with me as we have visited Freeport several times in the past. All in all this is a great deal for the price and a even greater adventure for first time cruisers. I would like to see them pay a little more attention to the Encore Lounge area as there was an odor in that area. I am not certain if it was poor air circulation or if the carpeting needed refreshing. To the cruise director - please continue to seek out new entertainment - and let that be that be the main reason people want to cruise with this cruise ship. I think you're doing a great job but folks are tired of BINGO...By the way the band in the Encore lounge was awesome and enjoyable! My family and I are thinking of taking this cruise for New Years Eve. We met the senior couple who are longtime cruisers on this particular cruise and they talked us into joining them and their family for New Years Eve. I can't remember their names but I will not forget their warmth, kindness, and wonderful memories they shared about their cruises with this cruise ship. Where there is definitely room for improvement - overall - GOOD JOB! Read Less
Sail Date: December 2015
The ship was surprisingly clean and nice, cabins were bigger and nicer than my previous Cruise on Carnival. The food was ok, the crew was friendly but not very knowledgable (different answers on where to pick up alcohol, where we can use ... Read More
The ship was surprisingly clean and nice, cabins were bigger and nicer than my previous Cruise on Carnival. The food was ok, the crew was friendly but not very knowledgable (different answers on where to pick up alcohol, where we can use $50 ship credit etc ) The entertainment was strange, music and dance was geared toward the Latin crowd but the shows were aimed towards the older crowd ( 60-70+ ). My wife and I are 33 and 35 and we were very bored with both shows Heres Johnny and the other I cant recall the name of. The newlywed game was fun and the adult comedy was fantastic, although 11.50$ a person is a bit high. I will say i wont go back on this ship unless im staying in the Bahamas, 2 day cruise is way too short for all the hassle Read Less
1 Helpful Vote
Sail Date: October 2015
I must say, the cruise was excellent for the price. The food was ok it wasn't anything to run home and brag about but it was good/edible. This is the first cruise I have had to pay for the adult comedy show but 11.00 a person we throw ... Read More
I must say, the cruise was excellent for the price. The food was ok it wasn't anything to run home and brag about but it was good/edible. This is the first cruise I have had to pay for the adult comedy show but 11.00 a person we throw that away in the couch. The clubs etc. we're good open late nights. I upgraded our cabin once we arrived at the port...man it was a huge difference in cost from what I would have paid online. So upgrade once you get there. The suite we stayed in had a walk in closet, whirlpool, two Tvs, pull out full size couch, King size bed, and 110 volts cabin v4. I would recommend this ship to anyone needing an quick inexpensive getaway. Find yourself an excursion, you would thank me later. Our room attendant was excellent. We couldn't have asked for a better person. All I could remember is his name starts with a "D". He cater to our every need. The pillows were always fluffed, bed was pulled back. I can't say enough about him. Read Less
1 Helpful Vote
Sail Date: October 2015
I read soooo many reviews prior to booking and I was def on edge upon arriving but I must say I DID NOT ENCOUNTER half of the disasters i read. We traveled on a Saturday and came back Monday. Port of Palm Beach There were no long ... Read More
I read soooo many reviews prior to booking and I was def on edge upon arriving but I must say I DID NOT ENCOUNTER half of the disasters i read. We traveled on a Saturday and came back Monday. Port of Palm Beach There were no long lines or long waits (we arrived around 4:30 pm) I pulled up got my belongings out the trunk, paid the 17$ per night for valet parking ( i read they accept cards and the gentlemen who approached us said cash only, so be prepared just in case) went thru security up to the check in (it's an advantage having the paper work completed prior to arrival) after documents were seen and key cards were given we went to the other side where u can take a welcome picture, book excursions, make reservations, and buy drink packages. I was not forced or pushed into buying anything, as a matter of fact we took our pic stopped to get a excursion paper and by passed everyone else and made our way on the ship. SHIP We went to the shore excursion booking desk to find out the prices on the one we were interested in, we may have waited maybe 5 minutes, I can say the jeep excursions was waaaayyy overpriced ($93 bucks per person) so we declined any excursions and decided we would just take a taxi out. We then decided to drop our luggage off and check out our rooms, we were on the floor E for Equinox, the room was very nice, nice size for the two of us, We never cruised before so we had nothing to compare it too but we did hear the horror stories of a small room, it was an ocean view and VERY VERY COLD, so we had no A/C complaints, as a matter of fact at night it got really cold and we did not see a thermostat to adjust so we just dealt with the extra blankets and each other to stay warmer :) we ran into our room keeper, i cant remember his name but he was very nice and always greeted us with a smile, we were promised a bottle of champaign because we were celebrating a anniversary, which was not in the room upon arrival, but i checked with customer service who got it delivered right away with no problem. we pretty much just tried to familiarize ourselves with the boat, we visited many of the rooms to see what they had to offer, i still cant remember the decks by hard, my bf was a master at it though :) We watched some activities that were going on and ate some hot dogs, hamburgers and fries. Listen out for the announcements they let u know whats going on and where, if u r a drinker they keep u informed of the drink specials as well :) We ate in the stellar room, i did not like being seated with strangers but hey it wasn't as bad as i thought it would be, i had the salmon and veggies and the Jamaican jerk pork, i loved the salmon better the other dish was ok, i loved the cheesecake but i didn't like the desert choices the second night. we went to the regal room i think it was called and watched the show they offered at 7 but we didn't care for it much, so we didn't stay the entire time. That evening we went to the room with the saxaphone player and singer and I truly enjoyed there session and the songs they were playing was the bomb.com we visited a club also there music choices were good as well. the breakfast leftovers (we arrived around 10 am, so get their earlier for better variety) was not as good but we were ok with just putting something in our stomachs before getting off to see the island. I did experience a bit of sea sick the first night but i went to the customer service desk and got the complimentary pills. ISLAND We got off the boat and waiting on a taxi round trip for two of us was $20, WAY BETTER THAN $93. we were taken to Lucaya marketplace, where we picked up a few souvenirs(i can see where the shop owners can become a pest but I think of it as its there job and they are trying to make a living) we got some fresh conch lobster and conch salad which was very good and very cheap we then got a pina colada drink fixed inside a coconut, we visited there casino(which didn't have much a/c but we won $7 bucks off $1,cant complain) we also visited there beach but we didn't stay too long because it was very hot,we arrived back to the boat by 3:30 pm and was met by NO LINES.... We then went to freshen up ate dinner again in the stellar room, caught a free comedy show,hung out in a club then called it a night, We were up and ready by 8:30 AM many others thought like us,the earlier the better,we did have to wait but it was not nearly as long as the reviews i read, i can say the time consuming part was arrival back to the port and waiting on customs, ITS TRUE THE PASSPORT LINE GOES FASTER,and waiting on valet to bring the car. All in all I enjoyed our brief vacation and for the price i really cant complain, i recommend going yourself and experience it rather than going by what others say, i def didn't regret this Groupon purchase and next time we want to take the kids Read Less
5 Helpful Votes
Sail Date: September 2015
This was my first time on a cruise and I ignored all the bad reviews when I wish I had listened! I have heard many people talk about other cruise lines where the food is great and you can eat any time. That wasn't the case here. The ... Read More
This was my first time on a cruise and I ignored all the bad reviews when I wish I had listened! I have heard many people talk about other cruise lines where the food is great and you can eat any time. That wasn't the case here. The best food came out at 11pm, where you can have onion rings, chicken tenders, tacos. The food during the day is not very good. They only have four places you can eat, The Ocean Breeze Buffet, The Admirality Club, ($20 extra) The Stellar Prime and the Pico Bar. There is no 24 hour restaurant on the boat. The Ocean Breeze, which stays open the latest, closes at 2am. However, you can't eat because the crew is standing over the food or trying to sell you drinks! The only entertainment is a show at 9:45pm, filled with people trying very hard to pull you into liking their presentations, pay a halfway funny comedian an extra $13 bucks or karaoke by the pool. Last I hope they get rid of the woman that works with Customer Service on deck 5! Despite her rudeness, she practically laughed at us after we left the desk to enquire about the $50 credit they decided not to give us. Do yourselves a favor and save for a bigger name cruise line where you can really enjoy yourself! Read Less
1 Helpful Vote
Sail Date: August 2015
We enjoyed our first cruise with this cruise line. A boarding the cruise was pretty quick. Had to wait until after 2 pm to check in the cabin. The cabin was very clean as we got housekeeping service twice a day. The staff was very ... Read More
We enjoyed our first cruise with this cruise line. A boarding the cruise was pretty quick. Had to wait until after 2 pm to check in the cabin. The cabin was very clean as we got housekeeping service twice a day. The staff was very friendly. The Buffett for breakfast, lunch & dinner was great. The dining service was ok, was we preferred the Buffett. The casino was very small. There were some cool shows and activities on the cruise. We saw a lot of couples from all age ranges. There were a handful of kids. The grand Bahamas was ok. It want as lavish as we expected to be. The grand lucayan looks like its in the middle of the hood lol. The beach was pretty and people were nice. Overall the cruise was great and would recommend for first timers. We enjoyed karaoke night for sure. That was so much fun. I wish there was more entertainment but we can't complain. We participate in karaoke, friendly feud, & corn whole. Service was great with friendly staff!!! Read Less
4 Helpful Votes
Sail Date: August 2015
This was my first cruise on a ship from Florida. This ship is a lot larger than their previous ship. The ship's cabins are modern and very clean. They have lots and lots of framed artwork along the walls on each of the passenger ... Read More
This was my first cruise on a ship from Florida. This ship is a lot larger than their previous ship. The ship's cabins are modern and very clean. They have lots and lots of framed artwork along the walls on each of the passenger decks. The entertainment in the Encore Lounge knows how to get the party started. This band can play anything...and does it well!! The staff are very, very nice. The buffet serves food from the time you board, and until you return to West Palm Beach. The food was delicious, especially in the Stellar Prime restaurant. My kids are grow, but they have three different venues for kids of all ages to have fun. They have a venue with computers that guests can use, and it also has board games for guests to play, such as checkers, chess, and more. I did not have time to visit the Spa, but it was very, very upscale and offered a lot of services. It has a very nice and CLEAN fitness center. I would definitely sail on this cruise ship again, and bring my family and friends with me. Read Less
2 Helpful Votes
Sail Date: May 2015
Excellent customer service from Maribel Kury and Jim Ward in particular. All of the staff were extremely helpful to my son and I. We had a slight mix up with the initial booking dates of the ship for the on board KT Tunstall concert but ... Read More
Excellent customer service from Maribel Kury and Jim Ward in particular. All of the staff were extremely helpful to my son and I. We had a slight mix up with the initial booking dates of the ship for the on board KT Tunstall concert but thanks to Maribel and Jim this was rectified and my son and I were able to see the concert which was first class. Will definitely take the ship again, cabin was very clean and we had an excellent trip. Would also recommend the spa, had one of the best massages ever whilst my son played next door in the kid's club. Read Less
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