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3 Helpful Votes
Sail Date: April 2018
My husband win the vacation for bahamsh and we thay give up this cruise line which we pay for it. When we rich over there every thing was ok after check in in to the cruise i fall down because there floor was wet and not done mop so i was ... Read More
My husband win the vacation for bahamsh and we thay give up this cruise line which we pay for it. When we rich over there every thing was ok after check in in to the cruise i fall down because there floor was wet and not done mop so i was on whill chair all time in pain and customer service people are rood, bad not helping for anything. And dannial was on customer service and tell that he is not charging me for doctor. I can't a enjoy any thing and they don't have done any thing for complimentry or cmapnsetion. Not only that but have to wait in line while im in wheelchair. Terribal customer service naver seen befor no superwiser on any one ther to talk to u. I have wait for person that i can talk whit some one. Bed,horrible no words naver go with them Read Less
9 Helpful Votes
Sail Date: May 2017
Booked this cruise 3 months ago. I was told I would be getting an oceanview handicap room because my mother is in a wheelchair which is what I paid for also paid for a handicap room at the hotel we were staying at on the island. I spoke ... Read More
Booked this cruise 3 months ago. I was told I would be getting an oceanview handicap room because my mother is in a wheelchair which is what I paid for also paid for a handicap room at the hotel we were staying at on the island. I spoke with someone 3 weeks before my cruise and told me I was receiving something else. I spoke with the supervisor who was supposed to email the ship so they can install a bench in our room so my mother can shower but was never done also it was my dad's birthday and was supposed to receive a cake for him. Cut to a day before the cruise because they sent me a confirmation with something different on it so I called again. I was told I was not getting a handicap room anymore and there was nothing they can do because the cruise was booked. So I called again on the day of the cruise explaining the situation and was told by Maria, the customer service supervisor, that this situation wasn't bad and I was ruining my own vacation and I was making this up but I had to endure this because I would lose my $1600 I paid. SO.. I went. When I got to the ship I endured the inside cabin which was not what I wanted and had to have my family suffer because this cruise line was insensitive to the handicap. When we got to the island, I was told by the TAXI DRIVER that the hotel closed down last October (which would have been nice if the cruise line told me). If I had known I wouldn't have booked this in the first place. Got to the hotel, which was not handicap friendly either, which they were supposed to take care of and again had to suffer through it. I work hard for my money and wanted to take my family on a nice vacation but this cruise line ruined it!! I have been trying to get a hold of a supervisor for the last week but they are either on the phone or not in and wont call me back. Whenever I try to get to someone they hang up on me, I write this to warn you DO NOT go on this cruise!!! It is not worth it... Save your money and go elsewhere. Read Less
82 Helpful Votes
Sail Date: March 2017
I did a lot of research before I purchased this cruise. I got a 'deal' through groupon, $269 for two people. When I called to book the cruise, I had to pay $65 per person for port fees. We arrived at 130pm, only way to park ... Read More
I did a lot of research before I purchased this cruise. I got a 'deal' through groupon, $269 for two people. When I called to book the cruise, I had to pay $65 per person for port fees. We arrived at 130pm, only way to park your car is valet, $18/ night, and only cash. There were about 300 people as we entered, no clear direction as to what was going on, we had to fill out paperwork for our on board credit account. We waiting about 2 hours in a line to get the room keys, and our info inputted ( which I had already done when I booked the cruise) . After this process we headed on board. The cruise ship is an old Carnival ship, VERY clean and polite staff ( this was the highlight) . They had a variety of entertainment that was suitable, nothing over the top. An adult comedy show was $12/ person, and wasn't that great. Check your weather as we had terrible motion sickness. We chose to venture out on our own once we arrived in Freeport. They loaded up 10 people per taxi for a 15 minute ride ( $10 round trip / person ) here you got to see the hurricane damage and a 'shopping center' with each store selling the same expensive stuff. $20 for a DORA shirt that said bahamas. AWFUL!! Honestly I would've just purchased souvenirs at the freeport port as you exit the boat and then spent the day on the now quiet boat. The excursions were expensive $100+ and I heard they weren't the best. A lot of people did they 2/4 night stay at a resort in the bahamas and apparently that was awesome. We had two twin beds pushed together to make a makeshift bed, it was awful and didnt lock even after asking housekeeping. Alcohol is very expensive, cheapest bottle is $100 of absolut, and soda you pay $20+ for unlimited . I would recommend getting drinks individually ( they had 50% off drinks during the entertainment, so wait for that) the drink package was $70 and was 10 8oz drinks, not worth it. $12 for a cocktail. Food was okay, set up was great, but certain things didnt taste right. we were sick and left the Stellar restaurant but the food looked amazing , also, there are two restaurants that are an additional charge, The Bull and Admiral club. You need your room key to get towels, and if you dont return them at the given time you are charged $20 per towel, same with room towels, if housekeeping comes by and you have taken a towel you get charged. Overall, we spent over $600 and this is without the excursions, definitely a waste for two mediocre days. DONT get this cruise, rather go to the Keys in a 5 star hotel. Read Less
14 Helpful Votes
Sail Date: December 2016
memorable and enjoyable place to vacation. It looked like a poor third world country. We refused to even get off the cart and had it take us right back to where we came from. We ended up walking down to the Hilton and having a few drinks ... Read More
memorable and enjoyable place to vacation. It looked like a poor third world country. We refused to even get off the cart and had it take us right back to where we came from. We ended up walking down to the Hilton and having a few drinks at the outdoor bar until we were able to go back to the ship. The food provided in the “cafeteria” was embarrassing. All everyone kept telling me was how much I would love the food and the variety of items offered. Every time we went to the buffet the food looked like it was frozen, processed and reheated. We ate each meal at the outdoor grill where we could watch it be prepared or in the Prime restaurant. To add insult to injury when we finally made it back and were ready to de-board the next day we were told that we had to go back to the service desk as there was a “hold on our release”. I got upstairs to the service desk and was advised that my card was declined for $86 worth of incurred charges, that even included FUEL for the boat… I can’t even begin to understand how you would have the audacity to charge each passenger for fueling the boat but nonetheless I called my card company and was advised that there was a fraud protection hold that was on my card for a suspicious charge. Come to find out it was the drinks at the Hilton bar in Bimini but because it was in another country they took security measures. I advised the charge was authorized and was told the hold would be released in 24 hours. I relayed this to your customer service representative who then stated that I would be held on the boat until the balance was paid. After I explained to him that that was unlawful imprisonment, I asked to speak with a supervisor. I was first told there was not one available and when I insisted I was asked to wait. In my HOUR LONG wait for a supervisor I overheard dozens of passengers who had issues with credit card authorizations, one young lady had actually been asked to come the night before because they could not read the imprint on her card, she supplied it again on a new authorization form and THEY LOST IT!!!! Needless to say, after listening to complaint after complaint after complaint about charges I never actually saw a supervisor. The same gentleman kept telling me that “she” was on her way and when I started reiterating that I had a flight to catch he understood the importance of them moving expeditiously. However, I never spoke with a supervisor. I was told to wait for another half hour and then asked to sign a promissory note BY THE SAME GENTLEMAN WHO TOLD ME TO WAIT for the remaining balance (which I could have done from the very beginning when I advised they could run the card again in the morning as they had all the necessary information) After an hour and a half of waiting we were released to get off the boat but immediately heard an announcement that the customs area was full and they were asking people not to de-board until they could get caught up. We waited another 30 minutes before we were allowed to proceed off the boat and spent 2 hours in the customs area. Not only did I miss my flight but I missed a second flight home and we were not able to leave Florida until 8pm that evening (from a 10:40am flight). I spent my entire birthday sitting in customs and then sitting in an airport. My fiancée made dinner plans for the family that evening as my flight would have put me home at 2pm and the guest of honor was unable to attend as she was stranded in Florida, though we had family travel from out of state to celebrate with me. I have never been more disgusted with a company in my entire life. The professionalism, the un-organization, the blatant disregard for your passengers time, when offering such a poor experience is mind blowing. Read Less
27 Helpful Votes
Sail Date: October 2016
BAD AND GOOD SO READ ALL Booked a window handicapped cabin. My Mother is 94 and cant stand. i Have cancer and no feeling on right side of body so room was a necessity. We booked directly through cruise line which gave us ... Read More
BAD AND GOOD SO READ ALL Booked a window handicapped cabin. My Mother is 94 and cant stand. i Have cancer and no feeling on right side of body so room was a necessity. We booked directly through cruise line which gave us "Groupon" price when informed what it was, which is 1/2 the ships. Don't pay more than "Groupon" price. It's always on there. We unpacked and repacked 3 times because we had NO AIR CONDITIONING THE ENTIRE TRIP. Went to guest services at least 6 times. Each room they showed us same problem. No a/c. Finally supervisor shows up. fellow with Russian accent. Was nice the first day. After second day was nasty and told me the problem was The old lady I was travelling with" Nice huh? Workman above rooms pounding all day long on ceiling. Guess rather than take out of service for a day and lose some money decide to let sail anyway. MANAGER WINDS UP GIVING US A SMALL FAN FOR THE ROOM ! FOR THE ENTIRE TRIP. Refused to give us compensation/refund. Wanted to move us again to another cabin. Inside, no window, not handicapped equipped. Said "They had A/C/ problems the last 2 voyages before this in different parts of the ship. But in ALL the handicapped rooms" which are located very end Aft. 90 degree Florida heat in a stuffy room with a fan and 2 people who cant even walk to go somewhere to escape the heat. There are no outside walk ways at all. You want air. Have to go to pool area which is surrounded by walls and filthy Plexiglas. Cant even see the ocean. Can be a very long walk too. Big ship. The crew and the food were very good. Dull at night. 7 bars/discos but no one in them. Things placed on calendar to do but when you arrived -no personnel there-no event. Vegas show. was short. Had an emcee who is about as funny as a rubber crutch. You spend 40 minutes listening to him asking people where their from. Casino is tiny. maybe 40 slots. 1 crap table, Roulette etc. Had to be tendered to go to Bimini. Nothing there but tiny beach and 2 stores. BE PREPARED you pay for EVERYTHING. + 18% added on. MANDATORY PREPAID TIPPING. $24.00 day. Cant tip on your own. So no incentive for good service. MANDATORY $18.00 day parking. Better ask before you do something or will wind up on bill. Finally after threatening to sue them for my mothers condition after 3 days they gave me a numbe rto call for customer service. Will call now and update. Couldnt wait to post so no one else falls into same trap. Read Less
47 Helpful Votes
Sail Date: March 2016
Just got back from this cruise. Disappointed with the DJ there was no one at the disco and he didn't want to play a song we ask for. He was very rude to us. We tried to put a complain with guess services and they told me why was I ... Read More
Just got back from this cruise. Disappointed with the DJ there was no one at the disco and he didn't want to play a song we ask for. He was very rude to us. We tried to put a complain with guess services and they told me why was I complaining this is a cheap cruise it is what it is.... Our cabin Air conditioning wasn't working too good. Humidity was very high. Our bed and pillows not good. Boat is old and small therefore it really shakes the world out of you Lol. Food not good variety and the taste was not good either. Their bread was hard so us desserts. But, if you all don't care about any of this then go for it. I personally would never go back on that boat. Check Carnival, Royal Caribbean almost for same price. Because you have to pay 64.00 for port charges & taxes & $12 pp per day on top of the price they show u here. Just thought I share my experience with u. We all deserve to go on vacation but not in this crappy boat. Read Less
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