I typically do not take the time to write a review but I felt compelled to save people from wasting their money on this ship. I must state this is our 11th NCL cruise and my family is loyal to NCL. Also have travelled on the Epic in 2019. WHAT HAPPENED?
I want to start by recognizing the good. The cruise next team were fabulous and the service in Cagney's and Le Bistro top notch! We were able ...
This was our 4th cruise with NCL we have cruised 5 times with Disney and 1 with Royal Caribbean. This will be our last NCL! The staff was rude and they didn’t care about their customers. We waited in 30 minute lines just to get a drink even a soft drink. The food was horrible except at Cagney. The excursion we booked was to include a catamaran but didn’t…they only refunded us 30.00. They ...
I should have done my homework before I subjected my family to the EPIC. Embarkation was painless but waiting 3 hours for your stateroom to be ready was painful.
The Family Balcony Suite was excruciatingly small. It was dated and absolutely of poor design. The commode was 2 feet from your head while sleeping. The room accommodates at most three guests and somehow they allowed 4 in ...
I gave Carnival Cruise Line another try but they failed me again. Dirty windows with brown streaks of dirt. Overcrowded tender boats. Cold bbq chicken served at their private island lunch. Poor entertainment and not enough to do. No turndown service, even in suites.
And worst of all - mechanical failure, engine trouble left us motionless for hours. Due to the engine failure our cruise returned ...
The last cruise was horrible:
1-Instead of Platinum priority, we were told there were too many Platinum members aboard
2-Anytime dining was a disaster over and over, our phones would not let us make a reservation, and the folks out front were not pleased (after the fourth day they would reserve a table for us)
3-Brunch over an hour to get food while people after us got served quickly ...
Shortest version- Cruise cancels 1 day off of trip, you now spend hours in line to be told to go to a kiosk, which was out of order. Receive E- Mail stating that I would receive a Pro-Rated REFUND for a missing day. They never sent it, and then was informed by customer service that it would not refund me but give me credit???, no discussion. OK, This is what you should be worried about if you ...
This was me and my wifes first cruise. We went on liberty of the seas febuary 12-16 2024. The carpets in the hallways were warn and separating. Most of the fixtures and tables in the rooms had rust on them. The bed in our balcony cabin was the hardest most uncomfortable bed ive ever slept on. Who takes 2 twin beds and turns them into a king? You could put 7 mattress toppers on it and its still ...
This was the worst vacation I’ve ever experienced. I was told I didn’t have the free at sea package on the first day, then they wanted to charge me $1800 dollars more to have it added on. I definitely purchased the drink package when I booked but was told I didn’t. Then on day 2 we were turned away for our dinner reservation due to a time zone change that we were unaware of so we were an hour late ...
The staff was miserable not welcoming very rude and just not happy the food was terrible cold dry I have been on other cruises with Norwegian and the food was so good but no more .. the never added my drink package and customer service wouldn’t help me on the ship and I was not the only one with that issue a bunch of other passengers in line at guest service with same issue .. I booked 2 rooms ...
What an experience on the Epic. I booked a family balcony and got an obstructed view with no way to see the ocean. There are only a few of these balconies but there is not a different room type for these. I tried to change rooms and was told no. I explained the room type does not say it’s an obstructed view and they said “ I will write a report and get back to you”. 6 days on ship and no follow ...