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Sail Date: May 2019
The cruise was wonderful. Food and service in restaurants was perfect. Cabin R519 was good and kept very clean. Disappointed we had the overhang from above casting shadow on balcony Entertainment was OK ,but not as good as other ... Read More
The cruise was wonderful. Food and service in restaurants was perfect. Cabin R519 was good and kept very clean. Disappointed we had the overhang from above casting shadow on balcony Entertainment was OK ,but not as good as other cruises we have been on. The best entertainment was the historical murder presentations. Destinations were fantastic although only 6 hours in Gibraltar was disappointing. We only booked in April 2019 and did via the select option mainly because we thought we could get the first sitting and a table for 2 and was put on the waiting list. However once onboard we were informed that all the first sittings for a table for 2 were fully booked in Nov 2018 and we had no chance of this. We needed this because of my wife's poor hearing and cannot hear other peoples conversation. The outcome meant we were in Freedom and always had to wait for a table for 2. This should have been explained at the time of booking and perhaps we would have changed our decision and booked the early saver. Read Less
3 Helpful Votes
Sail Date: April 2019
I have cruised with several different lines but P&O has always been my favourite. This time I was travelling with someone who had never been on a cruise before and so went with P&O and a cruise I had already done a few years ago ... Read More
I have cruised with several different lines but P&O has always been my favourite. This time I was travelling with someone who had never been on a cruise before and so went with P&O and a cruise I had already done a few years ago to be sure he would have a good experience, My partner did enjoy the cruise as did I, however, I was very aware of the difference (not in a good way) between this cruise and every other P&O cruise I have taken. I will not be going with P&O again. It was apparent from the outset that staff were 'going through the motions' Everyone seemed disinterested and as though everything was too much effort. Service and food in the main dining room was so poor that we choose to use the select dining options on most evenings. Mainly these were good experiences, in particular the Indian. My issue is that the experience should have been as good in those areas that are included as in those that you have to pay for. Usually this is the case, but sadly not this time. For example, meals arrived with bits missing, (sauce, dressings and veg on one occasion!) with no apologies and a take it or leave it attitude. We asked for an extra bread roll one evening, and after chasing it, it finally turned up after both starter and main course were finished. Made to feel a nuisance because we don't eat meat. Every single day they brought me the veggie menu once I had reminded them and we had to request a second one for my partner every time. All sounding like tiny points, and in the overall scale of things they are. This isn't my previous experience and so my expectations were not met. Long delays between courses and food clearly been sat under hot lamps for some time as congealed. Only thing that was consistently prompt was the drink bill for signature. Also, the little things generally missing, no robes in cabins any more. Shower cap not replaced even though clearly broken after second use. Room service breakfast failed to show up on two occasions! When it arrived on third try, toast was inedible, which actually was the case throughout. In buffet big delay if wanting veggie sausage as they are cooked to order, take ages and always loads of people waiting for them. Why not cook some in advance, like regular sausage. We did one trip, which was effectively a 15 min bus transfer from the port to the glacier and back. £120 for us both!!!! I could go on...... Read Less
2 Helpful Votes
Sail Date: January 2019
Not a moan but flight (tui) delayed at Manchester. Arrived Barbados almost on time and was transferred to the ship bypassing the airport, (great) arrived quayside as the computer system crashed but was kept up to date with progress and ... Read More
Not a moan but flight (tui) delayed at Manchester. Arrived Barbados almost on time and was transferred to the ship bypassing the airport, (great) arrived quayside as the computer system crashed but was kept up to date with progress and water given out and we were looked after, we were then booked in manually and boarded. First impression of the ship was very smart, the cabin was an outside with sea view, was small but big enough to sleep in and get changed. Our opinion is we will not be in there all day, it's only for changing and sleeping, Freddy the cabin boy was brilliant and looked after the room to a high standard, 3 times a day with turn down service. The entertainment team were fab Jo B, Liam, Caroline, Riccy, Ali, DJ Phil Wes and Giovanni were fabulous, kept us entertained. Sea days were a bit packed with sun loungers at a premium, we had to sit on chairs a couple of times, but understandable. The waiter service for drinks was fine though short wait on sea days again understandable with the capacity, yes the decks were chokka at times. The restaurants were very well laid out with the option to share with other guests which was great to meet other people and learn from their past experiences. Food was (as in previous reviews) repetitive but very nice, (i only had the same meal once) the waiters were very obliging and helpful, nothing seemed to much trouble for them. Breakfast in the self service on deck 15 was sometimes a struggle to find a table but most people shared anyway. I had one gripe which was the toast. Was cooked ok but the bread crust was solid i did mention it and was told to ask for fresh as they have someone doing the toast all the time. Drink prices were a bit more than pub price but not extremely over priced, the bar staff were a pleasure to deal with and entertainment of an evening was very good though could have been at times on the bigger theatre as Manhattan bar wasn't big enough for the better artists. In our opinion the overall state of the ship was not as bad as people say. We were very impressed with the ship, the crew, entertainment and food. The itinerary was great with the weather being fabulous with only one Caribbean shower in two weeks. If you want to go ashore just check the Horizon information to see if you need your passport or not and it gives most information you need. Read Less
8 Helpful Votes
Sail Date: November 2018
Travel date 2nd November 2018-16 November 2018 We have travelled on P@O AZURA ship previously and had a great experienc. This time has been the worst time ever on any cruise ship we have been on with the standard of hygiene and the ... Read More
Travel date 2nd November 2018-16 November 2018 We have travelled on P@O AZURA ship previously and had a great experienc. This time has been the worst time ever on any cruise ship we have been on with the standard of hygiene and the worn out dowdy furniture .This time our cruise was for a 60th birthday let down by the cabin absolutely. Need a health inspection or . We seen lots of cleaning materials which were all on show but you never ever smelt the freshness in the bed room And the smell masked by the air condition if you used it. There is more but not to be too critical for this review as there are some people that attend to cabins do better. The carpet was worn out and a deep clean had to take place of the cabin aftter a complaint made.on arrival . The sihip atrium we feel is a very nice focal of the ship and that is still a main attraction of the ship compared with the bigger ship Britannia which we have also cruised.on. . Dinining was a little repetitive although you can have what you want generous portions if you want and waiters very friendly always ready to assist . Activities reaadlily available if you want them but not a lot of Caribbean activities unless you have tropical night and a band for evening disco.one thing that was impressive they do give a lot of history on the islands been visited which I felt good for first time people that were cruising. The island visited were for us usual as holidays taken in the Carib often and know how to get from A-B but would recommend first timers to book with excursions for getting the most out of your trip and then if you like when visiting again try your own thing Read Less
17 Helpful Votes
Sail Date: September 2018
We are just back from one of the best cruises we have had on the beautiful Azura. Fantastic from the moment we pulled up in the car portside and had our bags efficiently whisked away to and the smiling check in ladies and gents. Our ... Read More
We are just back from one of the best cruises we have had on the beautiful Azura. Fantastic from the moment we pulled up in the car portside and had our bags efficiently whisked away to and the smiling check in ladies and gents. Our cabin was available immediately and our bags were there before we were, and it only took us 20 minutes to board! Our cabin was immaculate, and bright and well furnished, Irene our steward was there to greet us and inform us of where our muster station would be for the safety drill later and also to take those all important orders for drinks or ice etc. Champagne on the balcony and the excitement of a 7 day adventure awaited. Book. Don’t worry. Azura is fantastic, the staff are as nice as you are to them... First trip to Norway, itinerary was excellent, as were the trips we went on. But there is much to do under your own steam too. We have returned home relaxed and happy, totally pampered and with wonderful memories. Thank you P&O, the Staff and Crew of Azura We WILL book with P&O again, in fact, cant wait! Read Less
2 Helpful Votes
Sail Date: August 2018
Overall, I thought it a floating Butlins for geriatrics. That may sound a little harsh but I expected a lot more for the money. The entertainment was often suboptimal and the food somewhat bland. Portions were small but not a-la-carte; ... Read More
Overall, I thought it a floating Butlins for geriatrics. That may sound a little harsh but I expected a lot more for the money. The entertainment was often suboptimal and the food somewhat bland. Portions were small but not a-la-carte; good job there was food to be had elsewhere on the ship afterwards. Of more concern, the ship ran out of the cheaper wines after week one, which was a concern for many people on board. I chose to decline the gratuitous (£98 per head) on arrival and instead tip staff direct who were helpful above and beyond what was expected (€100 for our maid Grace Etc). More disappointingly, the smell of raw sewage at various locations around the ship was distappointing to say the least. Additionally, having to walk through smoking areas to get to the buffet was awful. Not a good experience and I would not recommend unless you’re too old to care what value for money means. Read Less
9 Helpful Votes
Sail Date: August 2018
My husband and I went on this cruise together. This was only our second cruise we have done and the first with P and O so we can't really compare to other ships. We chose to have a balcony cabin so we could relax and watch the views ... Read More
My husband and I went on this cruise together. This was only our second cruise we have done and the first with P and O so we can't really compare to other ships. We chose to have a balcony cabin so we could relax and watch the views go by. We thought the views reminded us of the trip we did on the Caledonion way in Scotland, my husband said it was like the Caledonion way on steroids! We were on Riviera deck which has the over hang on the balcony which we were very glad to have. During the trip there was often rain and it meant we could still sit out and enjoy the sights without getting wet, when we looked down on the more open balcony's we saw people with their umbrellas, or trying to dry off their chairs with towels. The cabin itself was clean and very comfy. We asked our cabin steward to empty the mini bar and keep us topped up with ice each day. We took along along a litre bottle of gin and whiskey with little tins of mixers which was great for pre dinner drinks in the cabin. We chose the 2nd sitting for dinner I had hoped this would mean no young children in the restaurant. Don't get me wrong i love kids and have worked with them all my life but as I can only go on holiday during school holidays it can be difficult to have a "break" from them. Unfortunately our table for two was right next to a family with a 4 year old and 6 year old, while on the whole they were pretty good there were times when they were crying at the table ( properly because they were so tired) and also they were playing on tablets with the sound up which was not great for a relaxing dining experience. I think P and O should have a a late dining choice in one of their restaurants for adults only. The food we could not fault I don't know why anyone would pay any extra to go to one of the other dining venues. So much choice and I was amazed that nothing ever ran out. The waiters and the wine waitress were very friendly and helpful. We also tried the afternoon tea on a couple of occasions which was also very good. We had not realised until a couple of days into the cruise that we could go to one of the dining rooms for waiter service lunch. This was so much better than the scrum of the buffet restaurants. This was a terrible dining experience the food was great but trying to get a table was impossible we ended up walking up and down with our trays of food and by the time we found somewhere to sit our food was cold. Once we discovered the other dining option we did not venture in here again! We did not do any of the excursions preferring to do our own thing in the ports. We did lots of walking and saw some amazing views. It was easy getting on and off the ship as no tenders involved. We are not really people who do all the competitions that are on during the day especially sea days but we enjoyed a two part talk by Chris Lubbe who was Nelson Mandela's body guard, he had an amazing story to tell. We also watched the film "The greatest Showman" on the last sea day which i had been wanting to see. We watched all the shows which were of a high standard and enjoyed them all. As we were on late sitting for dinner we always went to the late show at 10.30 and never had a problem of finding anywhere to sit. We then always moved onto one of the bars to listen to music by the live bands. We particularly enjoyed the band "run around kids". We enjoyed the the cruise and felt it was good value for money we are planning to do another one next year with P and O. Read Less
3 Helpful Votes
Sail Date: July 2018
This was my first cruise with P&O and will be my last , we booked the cruise ship because my wife had always wanted to go on one , and my parents had been on loads of cruises and said how luxurious it was . The embarkation was ... Read More
This was my first cruise with P&O and will be my last , we booked the cruise ship because my wife had always wanted to go on one , and my parents had been on loads of cruises and said how luxurious it was . The embarkation was efficient and the staff were helpful , we were able to go to our cabin straightaway and were met by our cabin steward who was very helpful . On our way to the safety induction , my wife was stopped by a member of staff form going to our designated muster station and when i questioned this i was shouted at in a dismissive manner by the staff member with a sly grin on his face and told to go to another muster station as this one was full up . After the safety briefing , we went to reception to complain , and the receptionist rolled his eyes and clearly wasn't interested in tracking down the individual , although he did apologise , this did get my back up and did spoil the first couple of days. On our third night , we went to our first captains dinner , which was in the Meridian restaurant , that night i came down with sickness and diarhea which i believe was down to the food . I was confined to my cabin for 24 hours by the ships doctor because of this i was not allowed to get off at Cadiz . We used the Peninsular buffet restaurant from then on , plenty of choice , although food hygiene was poor , a member of the kitchen staff picked up meat with his gloved hand instead of using a utensil , and he wasn't the one cutting the meat . I also saw members of kitchen staff putting chips into serving trays after emptying bins without changing their gloves . The entertainment was excellent , and we enjoyed the strictly theme , and watching the master classes with the strictly stars . I found quite a lot of the waiting staff to be rude , bordering on hostile , especially in the Manhattan and Malabar , i would always say please and thank you and think manners cost nothing , but this generally wasn' t reciprocated . The ports of call were excellent , we did one shore excursion to Tuscany , half an hour is not enough time to explore . I expected the guests in the main to be professional , and was worried about it being snooty this was far from the case as a lot of the guests wouldn't have been out of place on the Jeremy Kyle show , with guests fighting over sun loungers and wearing shorts and t shirts on formal nights . We paid over £ 4000 with the gratuity and found the cruise to be very poor value . I will not be rushing off to book my next cruise , but if we go again it will not be with P&O. Read Less
Sail Date: May 2018
Staff - couldn't fault the staff for the most part they were exceptionally good. Drinks – P&O don’t do a drinks package other than a buy 20 soft drinks for the price of 19 so those who enjoy a drink run the risk of finding ... Read More
Staff - couldn't fault the staff for the most part they were exceptionally good. Drinks – P&O don’t do a drinks package other than a buy 20 soft drinks for the price of 19 so those who enjoy a drink run the risk of finding themselves with a high bar bill at the end of the cruise. Swimming pools and recreation activities - P&O have the basics in the form of pools and hot tubs but not much else. The main pools are busy but the adults only one can be reasonable and is for 18 years and over. We had an unfortunate incident in that a small piece of rust splashed up from the hot tub and embedded itself in my Husbands eye. We weren’t aware that was the problem but after his eye had been hurting for some time we went to see the on board medical staff where the receptionist informed us that just to get looked at would cost us around £80. My husband decided to try some eye wash from the on board shop however as it was getting worse we went to medical at around midnight to discover they were closed. The problem started on the penultimate day of our cruise and my husband decided to wait until we got home to see the optician who sent him off to the hospital to have it removed by a surgeon. We reported the issue to P&O and they offered a £250 refund. We were happy this was a freak accident however they should consider an option to have the medical staff look at the problem before charging as this was a problem caused by their ship and as such they should have helped with it on board rather than just telling us it was £80 just to get an opinion. Quizzes and shows - you need to turn up between 30 and 45 minutes early to these things if you want a good seat (or in some cases any seat at all) the shows were all of excellent level, although they don’t do a full broadway show they do 1 hour shows that are very entertaining. Photo's & other items to purchase - all your pictures £100 not bad we only got a couple of pictures and they were a good price also. Bathrobes £30 for 2 total bargain. Anything extra you may want to pay for was mostly reasonably priced. Food - Breakfast Breakfast in room good, big queues for buffets, sit down breakfast very good. Food - lunch, snacks and late night food. Buffet busy and staff miserable, good snack options and food available pretty much all night. Food - dinner Buffet at dinner time was horrific but main dining was really good including 'always available' options which were nice. Food - room service Food was nice and service was excellent. Complimentary drinks – Water or Tea/Coffee with your meal, bit limited in options. All around P&O was a good experience ignoring the unfortunate incident with the hot tub and we have booked another cruise with them this time to take our teenage kids as well. Read Less
2 Helpful Votes
Sail Date: April 2018
We chose this cruise for a fun hen party of 30, we had all ages from 20-70 and found the ship and staff catered extremely well to entertain all age groups. We enjoyed the food, hot tubs, pools (i was pleased to find there were separate ... Read More
We chose this cruise for a fun hen party of 30, we had all ages from 20-70 and found the ship and staff catered extremely well to entertain all age groups. We enjoyed the food, hot tubs, pools (i was pleased to find there were separate pools and entertainment areas for children), this allowed a much more serene and relaxed experience when enjoying the leisurely spa. entertainment and brugge itself. I didn't love that the dinner staff wouldn't leave our bottle of wine on the table. Or that you have to be out of the room at 8am following formal night. Generally speaking the cruise and entertainmemt staff were great and i would give them five stars for value of money. Unfortunately in my experience the dinner staff and cabin staff really let doen the ship. I also found the personal hygiene of some of the staff working with food disconcerting. Read Less
4 Helpful Votes
Sail Date: March 2018
My wife and I found the Azura absolutely spotless and we could not fault anything whatsoever! We felt like VIP's nothing was too much trouble for any of the very hard working staff! The entertainment was second to none and so was ... Read More
My wife and I found the Azura absolutely spotless and we could not fault anything whatsoever! We felt like VIP's nothing was too much trouble for any of the very hard working staff! The entertainment was second to none and so was the food! There was always something to do on the ship! They even had an excellent gym to work off all the calories from the constant eating! We felt pampered and special all the way through our journey! You do get the odd snob who always try to pick fault with something and love bragging about how many cruises they've been on!! but we just ignored them! We had an inside cabin on L deck 15 (L232) and we never heard any noise whatsoever! Jorzey was our cabin steward and he was always very pleasant helpful and chatty! There was an incident at the port of Civitavecchia when a freak storm actually broke the ropes on the mooring and blew the Azura to the other side of the port! We were returning back to the ship via shuttle bus when this happened and one of the ship's staff greeted us with what had happened said that nothing like this has happened before! But they handled it with great integrity and experience which kept everyone concerned very calm! We were looked after superbly! Well done ALL the crew of the Azura! The whole experience was superb!! Will be booking with P&O again very soon! Mr.and Mrs Caldwell. Read Less
7 Helpful Votes
Sail Date: February 2018
Last minute booking. Flew out in Premium Economy from Glasgow with TUI on Dreamliner for 2 week cruise on Azura. Very comfortable and good service on the flight. Embarkation in Barbados excellent and smooth. Straight from plane to the ship ... Read More
Last minute booking. Flew out in Premium Economy from Glasgow with TUI on Dreamliner for 2 week cruise on Azura. Very comfortable and good service on the flight. Embarkation in Barbados excellent and smooth. Straight from plane to the ship and luggage delivered to cabin. These are probably the only plus points I can say about this cruise that were better than 3 previous Caribbean cruises we have done with Royal Caribbean, Princess and Celebrity. We are non smokers and hated the smell of smoke coming down the corridor from the vast smoking area on Stbd side of deck 15 & 16 near forward swimming pool. We were amazed at how much deck space was allocated to smokers on this ship. Entire starboard forward side was a no go area for us on deck 15 & 16. The toilet facilities leave a lot to be desired on Azura. The only toilet on pool deck was in the centre between 2 pools and you had to enter the smoking area to go there. The ladies toilet here was often in a disgusting state I was informed. Cubicles out of order and no soap. Many of the Ladies toilets were out of action and long queues formed outside below decks before and after shows. Ports of call average. We never did any overpriced excursions. Entertainment average. Some good acts. Adele, Mark Walker Etc. Background music diabolical at the pool and around the ship. Endless hours of meaningless mundane Latin music until the DJ appears at 5 o clock. Apparently the music is sent from head office and they have to play it all day. Maybe they should realise that people might like to listen to some popular songs for a change or will that rock the boat too much causing cardiac arrest for seasoned cruisers. !! Food and service was generally very good but no better than other cruise lines. The Venezia could get very congested sometimes with people trying to squeeze past with trays etc.The space is limited inside the Buffet. P&O are living in the past and cater mostly for stuffy elderly types. Not a lot to attract younger people. Some people look down on you if you have not done at least 20 cruises with P&O and reference is made quite often in the theatre by Entertainment Director. Who can remember Captain so and so from Canberra or Oriana in 1973 ?? Who has been on Adonia EtcEtc .Ha Ha. No interest to younger passengers. Disembarkation, A nightmare. Flight cancelled. P&O knew this the day before and never informed anyone until we had checked out of the cabin with minimum hand luggage.We never saw our luggage for 2 days. It was taken away on Thursday night and got it back at Glasgow on Saturday night. Overnight hotel was a dump. NO RUNNING WATER, for 2nd day in a row, NO TOILETS , Food disgusting, NO SANITATION. Sat in chair all night. Bed disgusting. Checked in next day to find we are downgraded to Economy on what appeared to be the oldest Jumbo Jet in he sky !!! Wamos Airlines. No inflight entertainment. Nothing. Crammed into middle row of 4 seats !! Even though 200 empty seats on plane. Did not pay Premium for this to arrive at 23,20 in Glasgow on a Saturday night 18,5 hours late.. This is the Life ?????????????? P&O should be ashamed. Elderly ladies were left wandering around Glasgow Airport at this time wondering what to do. No assistance at all. Many stranded and unable to get home. Our first and last Cruise with P&O is memorable for all the wrong reasons. American passengers would never stand for this type of treatment and neither should we. Read Less
6 Helpful Votes
Sail Date: December 2017
This was our first cruise, and having been quite excited but also nervous about what to expect we certainly were not disappointed. We were surprised by the ease and speed once of the aircraft of actually getting onto the ship, all in all ... Read More
This was our first cruise, and having been quite excited but also nervous about what to expect we certainly were not disappointed. We were surprised by the ease and speed once of the aircraft of actually getting onto the ship, all in all very speedy and exciting albeit a bit mesmerising for the first time, be prepared if it is your first time it's a bit of a whirlwind! I was very impressed by the size of the cabin especially the walk in wardrobe - made it so easy to get ready in the evenings. Our steward Fransico was amazing and helpful but not all in the way, he cleaned our room and did everything as if by magic! The bars and restaurants were very good and the service in all excellent. I found the fish was overcooked but I presume they do this to avoid any possible illness maybe, i'm not sure? we did have a gastro flu type bug outbreak but it was handled incredibly well and didn't really impact on us at all. Entertainment was varied and New Year's eve was amazing we actually celebrated at 8pm (UK New Year) and again at midnight Caribbean time, the singers were fantastic, food delicious, staff efficient and the crowd on board was brilliant. Shore excursions got cancelled a few times which was a disappointment and slightly annoying as most the time when we asked why no one had an answer. But to finish off, if you have never cruised and are unsure, if you don't go you don't know and I found that most travellers on board had been on many cruises, it seems to be a bit of an addiction if you are not careful lol !!! Well done P&O we had a great time and booked again for next year !!!! Read Less
12 Helpful Votes
Sail Date: December 2017
The flight, we had booked seats in the premium at the front, previous years we had done the same and had a good experience and thought it was well worth it, last year we both thought the service wasn't like previous years, and the ... Read More
The flight, we had booked seats in the premium at the front, previous years we had done the same and had a good experience and thought it was well worth it, last year we both thought the service wasn't like previous years, and the drinks what was complimentary, the flight crew seem funny about giving them to you. You have a menu to chose you meal of, going out , no menu and we only have limited meals left, very poor. Going home, flight staff was different, very good service, menus, good meals, even wine with your meal!!! We have booked for next year and we are going to change from premium to premium leg room seats as they are a fair bit cheaper and you get the same. Embarking the ship was very good, fairly quick and easy, suitcases landed early evening. Would suggest to board on the 2rd day so you have a full day because of the muster meeting. Been on azura for the last five years at Christmas and it has a regular following of passengers, which we have meet some nice people and new friends. Ship itself in need of updating, renovating in the cabins and other areas of the boat, but it is always kept clean and tidy. Crew staff, found them as normal, very friendly and helpful, some aren't that interested. Bar waiters found most of them very good, and around asking if you would like a drink, even tea or coffee was t to much trouble for some. Found that very good. Food and resturants. We was on 2rd sitting in the oriental on table 42, our waiters was very good, and the wine waiter was good but his area was to large and he was a bit stretched, not his fault, more the maitre D's. Food was good and found it an enjoyable dining experience. We had booked into the Sindhu resturant on the 23rd of December but this turned out to be a black tie night. So I rang up to change the reservation for the 26th, Boxing Day night at 8.30pm. We turned up and they said that we had no reservation, when he had checked and looked into it, the booking for 8.30, they moved the reservation to 6.15pm without informing us, so we book again for the following night, the tropical night dress code, again turned up and was messed about, again we hadn't booked they had told us, the front of house waiter, who was telling me that we hadn't a booking, he was the person we had seen the night previous. Big joke!!! Food might be good but the organisation of the resturant has something to improve, found this very poor. The glass house was good, but most of the meals came in batter, but they was very tasty. Wines was nice to. The beach house was good, you can't book but if you go up at 6.30 on the day that you want to eat, they'll book a table for you. Ocean grill, pizza The burgers would have been very nice if they would stop putting lettuce on them, then wrapping them up, putting them on a hot plate, like macdonalds. But the lettuce goes soft and soggy. They have tubs of cabbage and carrot or lettuce tomato salad to dress the burgers yourself, which made a very nice burger. Fries good to. Chicken nuggets needed more taste in the breaded crump mix. Near every day the pizza's was burnt and passengers was complaining to the staff making the pizza's. In the end they sorted it, they was quite nice. Ice cream was nice, but you got to pay for it, which I thought at least they would offer a standard cone with one scoop of ice cream included in the full board booking. Shame. Grab and go was good at dinner. Buffet resturants found the food good but a small selection compared to other company's like princess and Royal Caribbean. Seating at peak times was very few and far between. Over all the dining experience, the food was good and the company to. Except the Sindhu mess up. Tender service St Kitts, we hadn't booked a trip, been an experienced cruiser in the carribean, we was getting a taxi to our nice little beach we got told about. But by the time they had finished the tender service for the trips it was nearly 11 o'clock, then the rest of the passengers could be tendered ashore. Really very poor and shown inexperience to what we had experienced before with po and other cruise company's. By the time we was ashore was 11.55, half the day had gone. Passengers was getting fed up as the young inexpericed senior office said to wait for ten more passengers when there was a tender boating waiting to take more passengers ashore. Some passengers was asking can we go, he just give them little insults, like take man up tablets or are you sea sick yet!! Entertainment we found ok, shows we went to was good and entertaining. Benne and her team did well, they worked hard. The in cabin tv, films was old some good, some well! They could do like other cruise companies screen them through to the cabins at tea time or other times of the day. Some of the port videos wouldn't play. Overall the cruise was good, even with the change of ports with st Martten and Tortola missing. The trips we had booked Do it yourselfs, from Amber cove to peuta plata town, guided tour guide Jeff 1, he was they good, told about all the history not just about Dominican Republic and Haiti but a lot more and how Dom rep was found and who fought to keep it, then he took us to the beach, where we was given beach four posted beach beds, very posh. Drinks wasn't expensive neither, for £17.00 this was a bargain. Enjoyed snuba in Antigua, seen lots of fish and coral. Trip on catermaran to beqelia island , unorganised, was a free for all for the food, trip staff had saved some to give more out to them and the locals. Where we had a chicken leg and a small peice of tuna. They had the beach feast we was promised. Champagne lobster dive and catermaran to a paradise island from Grenada was expensive but was worth every penny, fantastic day out again, we been on this twice before. The turtle swim, snorkelling and catermaran to a really nice beach in Barbados, was another fantastic day out, well run, safe and enjoyable. The deep sea fishing was cancelled, they said dur to no interest, but at some ports like amber cove, and other ports, the locals was offering half day trips and seem quite busy. All in all, fantastic cruise again, and look forward to next year. Read Less
12 Helpful Votes
Sail Date: December 2017
We had previously been on Azura two years ago for Christmas in the Caribbean and it was wonderful. so it was easy to choose Azura again for another Caribbean Christmas,we wasn't disappointed. We flew out to Barbados on Thomas Cook, we ... Read More
We had previously been on Azura two years ago for Christmas in the Caribbean and it was wonderful. so it was easy to choose Azura again for another Caribbean Christmas,we wasn't disappointed. We flew out to Barbados on Thomas Cook, we had pre booked our economy seats as we didn't want to be spit up for 9 hours. Food was good, leg space was very good, the plane seat plan was 2 then 4 then 2 so there was no need for anyone climbing over you or you over them to get out. Embarkation was quick and we were onto the ship. The Christmas decorations were absolutely beautiful with the atrium looking a million dollars, Our cabin was great it was an inside but it was a larger inside with lots more wardrobe and cupboard space, one to remember, Our cabin steward was Basil who looked after us very well. We were flexible dining as we changed our plans most evenings to suit as there is so much to do and see. The foods taste and presentation was excellent, The staff were very attentive and polite, We always sat together on a table for two and just a little note to the passengers on the larger tables, please smile and say thank you to your waiter as we noticed most evenings that they were all talking away to each other and when food was put in front of them most never even made any acknowledgement to them. Formal nights were amazing, with all restaurants adhering to the dress code, It was nice to also see that the dress attire for the smart casual nights passengers still liked to be dressed up. Well done to Azura for keeping this ship a high standard for the dress code. The entertainment/shows were very good, we were incredibly luckily to have had Roy Walker on our cruise. he was so funny, Also the ventriloquist was so brilliant and funny, that I purchased his dvd. The Ports of call and shore excursions were excellent,, my favourite was Guadalupe we went to see where " Death in Paradise" is made, it is really is paradise but so are all the islands we went to. Christmas Eve was magical, Santa arrives! We have no children but the entertainment staff and also the Captain make it so wonderful, even for us "oldies" A was such a truly wonderful Christmas cruise that we booked up whilst on board for 2018 Caribbean Christmas Cruise Read Less
4 Helpful Votes
Sail Date: November 2017
We are a couple in our late 20’s early 30’s, this was our first cruise, we did the Caribbean cruise Transfer from airport and embarkment to ship was swift, no issues. We see a couple of people at reception moaning regarding the ... Read More
We are a couple in our late 20’s early 30’s, this was our first cruise, we did the Caribbean cruise Transfer from airport and embarkment to ship was swift, no issues. We see a couple of people at reception moaning regarding the automatic tipping, so if you wish get the form to opt out of this auto tipping and add tips as you see fair etc we did this as the bar staff were friendly and the cabin Steward Russell was a very lovely man couldn’t do enough for us. The food was lovely you have the main buffet if you go all inc, breakfast, Lunch, afternoon tea & dinner, only moan I would have is that the toast was always cold, would be nice if there was a way they could keep it a bit warmer. I read online a lot of moans about the buffet but overall I had no complaints. The other restaurant is the peninsula, great service, again great food. We also went to the Epicuran, although the food was not amazing the service was great and presentation etc, the Sindu however is 10/10 absolutely lovely, very fairly priced too. The entertainment was great, there is something for everyone! The sail aways are great fun! Black tie nights were also fun, queues were quite long to have professional pics taken but that’s up to you whether to have that done or not, we had one done in the atrium and then the others were taken at our sit down meal. Getting on and off the ship once visiting ports was a breeze, no issues at all no queues or delays. Overall we had such a lovely time, If my bank account would allow it we would go again in a heartbeat! Read Less
11 Helpful Votes
Sail Date: November 2017
The original itinerary was changed by the hurricanes to substitute Guadeloupe for the destroyed Tortola in British Virgin Islands. As Hurricane Irma, Harvey, Maria and Katia barrelled their way round the Caribbean in the Autumn of ... Read More
The original itinerary was changed by the hurricanes to substitute Guadeloupe for the destroyed Tortola in British Virgin Islands. As Hurricane Irma, Harvey, Maria and Katia barrelled their way round the Caribbean in the Autumn of 2017, we became very worried about whether there would be enough left standing for us to enjoy. It was a needless concern, because we visiited nine islands and saw no damage. Boarding our P&O chartered Thomson's Dreamliner at Gatwick, we hopefully waved au revoir to our cases and settled in for eight hours of reading, announcements, meals to be eaten like a praying mantis and, of course, funny smells. It was a pleasant flight; the Dreamliner being what it is, we had to keep looking out the windows to make sure the engines were turned on because it was quiet enough to hear people scratching. Luckily, the driver found Barbados in the middle of nowhere and we duly landed to be greeted by a wall of heat and friendly faces. The forty minute coach trip to the P&O Azura was fascinating. Barbados is quite a flat island (the only one in the Caribbean that wasn’t made by a volcano) and so the loveliest scenery is mainly around the beaches. Our first trip to the Caribbean and the things we discovered. • Most places have taxi marshall's outside the welcome terminal. They will manage which taxi (minibus) you get in, leaving only when full (but at least they leave the AC on!). You pay at the end of your return journey after they pick you up at the appointed time. • Take US dollars and Euros. Don’t bother with Eastern Caribbean Dollars and be careful you know which “dollars” you are being asked for. Make sure your change is in US dollars. • Everywhere you go there is music. If you don’t like reggae, go somewhere else, because that is the theme running through most islands. • Rum Punch is often quite strong. Two will make you tipsy, and don’t mix it with their Carib beer at 5.2%, something I learned rather than heard. • Caribbean people are friendly, vibrant, kind, church-going Christians, happy and bring their children up really well. They seem to have proper family values and standards. They don't have drug problems - they have drug-trafficer problems because of their unfortunate geographic location between grower and user. • Wherever you stop, there is a terminal area with markets, shops, stalls, music and bars where you can buy duty free goods. These are invariably more expensive than in the town. Antigua (Pronounced “ANTEEGAH” - saying “ANTEEG YOU AH” singles you out as a “newbie”) A gorgeous and spectacular island, the inhabitants of which are 99% church-going Christians, and all of whom are lovely friendly souls. We went on the “Best of Antigua with Lobster Lunch” excursion for the best lobster I have ever had! Apparently another excursion with a lobster lunch was not nearly so good, so be careful which one you choose. This one visits Shirley Heights, Nelsons Dockyard (Lobster Lunch), the spectacularly beautiful rain forest and finally Mitties Bar by the beach. Verdict - Lovely island and people, safe as houses. Mitties Bar rum punches are stronger than you think. I know that now. St Kitts and Nevis A pretty little island with lovely laid back friendly people. We did the train journey round the island which had some lovely surprises, rattling and rolling it's way round that central mountain. Others did the beach and thoroughly enjoyed their day. The shops near the ship were great fun, as were the bars. Smashing friendly people. "Don't worry ...... be happy" Amber Cove - Dominican Republic This is a shopping and recreation centre built by Carnival Cruises as a clean safe oasis in the Dominican Republic. If you've been to Disney-World, it's a bit like Main Street USA. We didn’t find anyone who did the Puerto Plata (nearest town) excursion and enjoyed it on account of the fact that it seemed to be a tour through landfills. Nobody said they felt safe in the town and, outside Amber Cover, you can pay for a day at the hotel and beach next door. Those that did, didn't seem very happy with it. This Amber Cove “Carnival Cruises oasis” is clean, safe, ringed with steel fences and very well appointed. There are pools, loungers, bars, shops, water features and views, most of it being free. I loved it but others thought it was false and man-made. Which it was. I still liked it though. You don’t have to spend anything if you don’t want to. Unfortunately all telecoms were down so nobody could use the free WiFi or pay with cards. Rickshaws take you from the ship to the entrance.. It’s free, but a $2US tip per trip is gratefully received. Martinique (Actually, France, and therefore Europe) Much nicer than Guadeloupe. This was more up-market - the currency is Euros, very few take dollars. We did what most people do and took the boat from the dock to Pointe de Bout ($7 return per - person pay on board). From here you can walk to the right to a pretty, exclusive and expensive beach. Drinks here, especially on that little bar in the water, are shockingly expensive. Alternatively, walk straight on from the jetty through the lovely shops and bars (normal prices) to the big more popular beach. The boats also go to other nearby beaches which we didn’t visit. The people are lovely, friendly and helpful. And French. Yes I know. All the reviews about rudeness are unfounded. The boats are backwards and forwards from the dock every half hour. Some people walked round the town instead and reported it to be very pleasant, although a lot were closed because it was a Sunday. Guadeloupe (France again) Not our favourite stop. Use Euros and not dollars, try and speak some French if you can. We did the excursion called “Highlights of Guadeloupe” which might have been wishful thinking because some felt the highlight was getting back to the ship again. The waterfall was underwhelming, the botanical gardens a muddle and the plantation and distillery a health and safety nightmare. The rum shop was good though - every rum product you can imagine, so that made the trip worthwhile. People who did the excursion “St Anne’s Beach on your own” had a much nicer time and said it was quite safe and very pretty. Wish we'd done that! I’d like to be able to say all the people we met were friendly. Do not wear jewellery or use your mobile phone in the street. Some passengers didn’t take that advice, regrettably. Our tour guide advised us not to walk anywhere that has buildings above three storeys. Scary! The capital Point de Pitre is like downtown Marseilles. We wouldn’t walk round it, something the Captain advised over the ships tannoy before we docked. The reason that P&O haven’t been to this island for the last twenty years was no longer a mystery. Grenada Paradise. Take the water taxi from near the berth to the beach. $10pp return, $20 for a luxurious sunbed and very large brolly. A bucket of six beers, surrounded by ice costs $15 and is served by waiters who will come round to see if you need anything. Lovely beach for swimming and just chilling out. Water taxis are travelling backwards and forwards all the time. The island is safe and friendly, the people lovely, sand clean the landscape gorgeous. It used to be British. St Lucia Beautiful port, lovely friendly people. The terminal area is a chaotic mass of taxi drivers and tour sellers trying to sell you something. Just walk on, they have nowhere else to tout for business - it’s just not very well organised. People loved the beach trips and the kayaking. We found the people friendly and fun. The terminal building has shops on two levels. Whatever you do, make a point of going upstairs to Shirley's shop. She and her shop are wonderful! If you walk out of the terminal area, turn left and go to the local market a little way on the left. We had such a great time there laughing with the ladies and buying bits and pieces. If someone approaches you and hands you a handmade object or anything else, don’t take it because they will only accept money and will say you bought it by taking it. This isn’t dangerous, it’s just a nuisance. A couple went to Vigie Beach by bus. It cost $18 each return and everything they did was very expensive - umbrellas, chairs, drinks. They said they hadn’t expected to pay so much for a day at the beach and that facilities there were very basic. We were late leaving St Lucia and the Captain advised us not to venture into Castries after dark. It used to be French. St Vincent and the Grenadines A lovely friendly safe pretty island that’s almost more British than Britain. We went to the botanical gardens by taxi - $20 return. Very peaceful and beautiful place to spend an hour. Oddly, we spent two or three hours behind some beers in the terminal area which was totally the opposite of St Lucia - probably because of the people, the music and the beer! With reggae music in the background, and $3 for a local beer, why go anywhere else? Some people went to Bequie island by water taxi, where the beaches are beautiful, but there are no seats or umbrellas for non-residents. Read Less
4 Helpful Votes
Sail Date: October 2017
We just arrived home from a 5 night cruise from Southampton due to call at Amsterdam and Le Havre. We did not end up docking in port at Le Havre, due to a local protest. Which is fair enough, although strikes at this port in particular ... Read More
We just arrived home from a 5 night cruise from Southampton due to call at Amsterdam and Le Havre. We did not end up docking in port at Le Havre, due to a local protest. Which is fair enough, although strikes at this port in particular are an ongoing issue, and the unions do post a schedule of strikes arranged. So in all honesty I am not sure why they even attempted to dock. Aside from the changes to our itinerary; not being able to dock in France and getting an extra half a day in Amsterdam due to wind conditions preventing our disembarkation (Amsterdam was great by the way), I have several concerns and reservations about the standard of cruise that P&O offered. Where to start... Dirty. Once you navigate away from the main atrium the conditions on board slip -substantially. Old, worn out, shabby decor. Add to that the fact that the whole of deck 7 smelt of sewerage. The one night we got into the lift from the atrium up to deck 15, we were greeted by a pair of extremely soiled pants which had just been taken off and discarded INSIDE the lift! Overall the standard on board is no better than a 3 star hotel. Dirty and discoloured carpets. The stagnant smell of cigarettes. Tatty and old tables and chairs in the dining area. Dirty window cills. Dirty Cutlery. Wet and stained carpets - that they were constantly trying to dry out - to no avail. Cold food. Bad smelling public toilets near Malabar. Plastic cocktail and pint glasses. The only reason I have given the overall rating of 2 stars, is because of the staff. They work ridiculously long hours are always happy to help and quite frankly put up with rude, intolerable and haughty guests on board. Would I cruise with P&O again, no. I am so glad that we booked very last minute and paid the saver rate. If we had paid full price for this cruise, I would have formally complained. One last thing, the only drinks that come in your all inclusive package are; tea, coffee and water, no juice. Which I think is totally ridiculous. Read Less
2 Helpful Votes
Sail Date: September 2017
We chose this cruise for our 50th Anniversary, we've been on the Azura before & enjoyed ourselves. Our cabin was lovely, food & entertainment fantastic, The Entertainments Team lead by Benne worked so hard, so much ... Read More
We chose this cruise for our 50th Anniversary, we've been on the Azura before & enjoyed ourselves. Our cabin was lovely, food & entertainment fantastic, The Entertainments Team lead by Benne worked so hard, so much energy. The Sail Aways were exciting & got people into the swing of things. Staff all very helpful & understanding. Great choice of food in the Buffet, so much. Varied menu in the Dining Room, always steak or chicken available if menu not to choice. We enjoyed getting off of the Ship & seeing the lovely places. We didn't go on any excursions this time & just did our own thing. We didn't manage to go ashore at Santorini as on that day we were very tired, w saw the donkey's waiting to take people up the steep trail to the top and the cable car but having read that Santorini isn't very suitable for wheelchairs, thought best not to attemp it. Went to Art Classes on the Ship on Sea Days which was fun. Steve Richards the Artist wad great & very willing to share his knowledge. Read Less
7 Helpful Votes
Sail Date: September 2017
Booked the trip as my mother in law wanted to celebrate her 50th on a Norwegian Fjords Cruise. P and O was reasonably priced. being in our 20's we were concerned it would be full of 'old' people. However was pleasantly ... Read More
Booked the trip as my mother in law wanted to celebrate her 50th on a Norwegian Fjords Cruise. P and O was reasonably priced. being in our 20's we were concerned it would be full of 'old' people. However was pleasantly surprised as we were not the youngest ones there. The ship itself is lovely, it's 7 years old and still looks quite up to date. easy to get around, not too big as to get lost. The shows in the evening were performed by a group called headliners, they started off good, but then got a bit screechy. not the best shows we've seen, but not the worst. The best nights out were the comedians, John Clegg and Mark Zany, great shows really funny and both had 2 different shows. On sea days, there is plenty to do, the entertainment team put on a hilarious radio show, and the sail aways were great fun. Especially the Olden, was so lovely to see everyone in Olden wave the ship off. With regards to the ports, we visited Stavenger, Flam, Olden and Bergan. Flam and Olden were by far the best ports. I recommend getting up early on the Flam day and going up to the top deck and watching as you sail through the Fjords, An experience i probably wont have again. Food was great, we had fixed dinning at 8.30 in the Oriental, There was something for everyone on there, Veggies may struggle but i'm pretty sure they would cook whatever you wanted. Dinner was 3 courses with a cheese board at the end and at the end of the cruise you get to keep all the menus. I'd avoid the buffet in the evening, food was no where near as good as the restaurants. We did pay extra to eat in the speciality restaurant, the beach house, £7.50 pp. Well worth it, amazing food!!! Drinks were not too expensive either, cocktails £6, Small Wine £4.50, Diet Coke £2.95. Would recommend Planet Bar for drinks, amazing view and lovely to sit and watch the world go by (literally). Read Less
16 Helpful Votes
Sail Date: February 2017
This was our fourth Caribbean Cruise with P& O over the past six years and our second time on Azura. We were not intending to go this year as we are already booked on Azura in Jan 2018, with a group of friends. I saw a late deal and we ... Read More
This was our fourth Caribbean Cruise with P& O over the past six years and our second time on Azura. We were not intending to go this year as we are already booked on Azura in Jan 2018, with a group of friends. I saw a late deal and we decided to go for it and absolutely no regrets. We have previously sailed on Ventura and Britannia in the Caribbean and both enjoyable. We have always booked a balcony, but on this occasion the deal was for an inside cabin which would be a new experience for us. We flew from Manchester on the Dreamliner and had a very good flight both there and back. The embarkation at Barbados went of very smoothly and we were quickly on the ship. We proceeded to our cabin which was in a good location on B deck, near the forward lifts. We were very pleasantly surprised with our cabin, it was very clean and tidy, yes it was small in comparison to the balcony cabins, but in reality we don't send much time in the cabin, Our cabin steward Dency introduced himself and could not do enough for us, he was friendly, efficient and always had a smile on his face, nothing was too much trouble for him. This high level of service from Dency continued throughout the cruise. We walked around the ship on the first day and in general found it to be in a good condition considering the amount of sailings it undertakes. We had no complaint in this department. We were on Freedom dining, which we had requested which suits our style of holiday and we found the service and food to be of a good standard for the amount of people passing through on a nightly basis, compared to previous cruises on P&O. We tried the speciality restaurants, Sindhu, Epicurean, The Glass House and The Beach House. In all cases the food and service was excellent and in our opinion worth the additional cost apart from the Valentines Night meal in Epicurean, the cover charge was excessive albeit the meal was very nice. it appeared P&O were up to their old tricks of taking advantage of an occasion for additional profit. Usually before dinner we would go to the Planet Bar for a drink and met a very friendly and helpful bartender called Simpson, from the first night to the last he always made us feel welcome and would start serving preparing our drinks as we walked in. I have to say that throughout our cruise all the staff we encountered were smiling, friendly, and helpful even more than other P& O ships we have been on. This really did make the cruise. There is no doubt in our opinion that the Azura is a happy ship and this was reflected in the atmosphere around the ship. In relation to the entertainment, Jimmy James was up to his usual high standard and highly enjoyable, We3 were excellent. Both acts performing in the main theatre. The Freddie Mercury and Elton John tribute acts were good but have seen better performances by other tribute acts on previous cruises. Again in the main the entertainment was good. The activities on sea days are not our scene and we had no problems finding a sun beds at the front of the ship, spending the day relaxing. We booked three excursions, the river tubing in Jamaica which was great fun and well worth the experience. On St Lucia we booked the catamaran trip to the Pitons again another great trip and well worth doing. On our final port of call at Dominica, we booked the Rib Experience Adventure, with a snorkelling experience over Champagne Reef, unfortunately the sea was a running a bit rough near the coast and we had to forgo this experience, but still managed to snorkel further along the island. Again another enjoyable trip well worth experiencing. We have previously been to ports on this cruise, but being the Caribbean we enjoyed them all and explored new locations within the island. Tortola is our favourite, St Maarten is a good island to explore and this time we decided to go to Orient Beach for a change, magnificent, one of the best beaches we have been to, tried the Kon-Tiki bar, hired sun beds and enjoy some food and drink, excellent and highly recommended. Sorry if I have gone on a bit but this really was an excellent and enjoyable cruise, which exceeded our expectation.There was only my wife and I this time as we normally have a group of friends join us but it was nice to enjoy our own company. I appreciated this a personal opinion and other people may have had different experiences but for us this an excellent cruise and full credit to P&O and the staff of Azura for making it so. Read Less
14 Helpful Votes
Sail Date: January 2017
Recently arrived back from Azura cruise 21 Jan-4 Feb 17. The cruise was generally fine but there is much that can be improved. The 65% reviewers approval rating is a fair assessment. We had a bad start to our holiday on the flight to ... Read More
Recently arrived back from Azura cruise 21 Jan-4 Feb 17. The cruise was generally fine but there is much that can be improved. The 65% reviewers approval rating is a fair assessment. We had a bad start to our holiday on the flight to Barbados. We paid a lot extra to be upgraded to Premium Economy which is not value for money. The Premium cabin is no different from the Economy cabin apart from a curtain to divide the two. A couple of free drinks does not compensate for the extra money paid. Legroom, seats, food etc is the same AND many of the TVs did not work for the flight duration. The cruise itinerary was fine but we could have done without Amber Cove which is not much more than a Carnival play park. The entertainment on board is below average. Using individuals from the on board team will only work if the individuals are good enough. An exception was Paul Rudd? the lead guitarist from Jet Set (the ships' resident band) who was very good. The food at breakfast/lunch was fine although the servery was a bit of a scrum.Food at dinner was, in my opinion, not up to standard. The chef seems to think that the British only eat warmish British food and bases his menus on this. Try other food, we can take it! The gym is very good. The variety of classes needs to be looked at. It was noted that classes that demanded a fee were a bit thin on the ground towards the end of the cruise. My wife liked the line dancing but not in the Atrium! A lot of other guests turned up there just to watch which made some participants who were still learning routines a little embarrassed. Other ships use the theatre. Trips organised by the ship are very expensive. Many passengers used the local taxi/mini buses which are not as comfortable but half the price. They all go to the same places! Drinks in the bars are not cheap. Spirit measures are minute! Buy a "double" to get more than one sip, that will cost around £8.00! BUT the wine list, quality and prices in the restaurants was very good. Well done. I had a stomach bug for 48 hours which was reported to the emergency number as instructed. I was told that I would get a call from one of the medical team ASAP but never did. I chased it up later and was told that the call receiver had written down the wrong cabin number so I could not be found. I can guarantee that no other person on the ship had the same surname as me so finding me should not have been a problem. This has to be sorted. Tips, as on other cruise ships are automatically taken from individual on board accounts. This practice should be stopped. I am still convinced that it is not legal. The weather was not great. Rained for a short time most days but still very warm. Lots of moaning here but all in all the cruise was mostly enjoyable. Well, we were on holiday! Read Less
30 Helpful Votes
Sail Date: January 2017
We cruised for the 1st time on Azura last year ( canaries) and loved every second so we were confident on booking with P&O and Azura again this time. Flight from Birmingham supposed to be a Dreamliner but wasn't . They tried ... Read More
We cruised for the 1st time on Azura last year ( canaries) and loved every second so we were confident on booking with P&O and Azura again this time. Flight from Birmingham supposed to be a Dreamliner but wasn't . They tried hard to compensate but it was not great. Transfers. To ship excellent, quick and efficient. Embarkation swift. Felt like coming home, Balcony cabin ready as soon as we arrived, clean and comfortable, complimentary water and tea and coffee . All great. Phew! But then we realised the Bon voyage package we booked hadn't been deliverd fully.....the champagne was there as were the flowers but no bathrobes or vouchers for spa or champagne breakfast or photoshop. the spa package also hadn't been delivered then we realised the mini bar wasn't fully stocked ( as in items hadnt been replaced from the last occupants usage) worse to come the air con wasn't working and the sink was blocked!! A quick and meaningful telephone call to reception had the maintance crew, the cabin steward and the spa manager rectifying their mistakes. (TIP: If anything is wrong get right on it, don't leave it to the end to complain, staff are always willing to help but you must not be backwards at coming forwards, a polite but firm insistence that you want something fixed right almost away always yield results!) You never know with your cabin steward how good they will be and they really can help make or break your holiday experience, Our last cabin steward was excellent and we never ever, not once had to ask him to redo anything he never forgot anything our cabin was always ready and clean when we needed it as he asked on the first day what we liked and he was always discreet. This time our steward was terrible! So unorganised and her standards of clean were NOT ours. Our cabin was often not ready when we returned during the day after excursions and even once when we came back from our evening meal 10.30pm!! (0/10). We often had stained of damaged 'new' towels hung up, but they were always changed when asked ( point is we shouldn't have had to) Once again we had freedom dining which we loved. All food was excellent, except The Glass House ( tough steak, cold food and snail pace service) and sadly this visit to the Epicuran ( still the same menu as last year) the food was poor, and luke warm, the staff were as bored serving it as we were eating it. We cancelled the pre booked second visit. However by comparison The Beach House was EXCELLENT. Food wonderful and varied, The staff were happy and the restaurant manager ran a very happy and efficient eating venue. We had excellent meals in the meridian and Peninsular main restaurants too. The buffet were all good if you managed to avoid busy the periods. The entertainment was very hit and miss, the sail aways were appalling, shrieking British compares, music more fitting to a kareoke pub.... fat somebody's vindaloo song... really painful. Get a grip P& O. There were some great acts and a very funny comedian but the 'entertainment' team by the pool were an embarrassment. ( except Accent the Caribbean vocal act, they were excellent) Sadly you coud not avoid the entertainment team even on our balcony you could hear their patronising comparing as they had their mikes up full. Hiring young adults to entertain 40-80 year olds is a daft idea, what do they have in common....very very little. Also, showing football matches on the sky screen was truly dispiriting. ( nothing against football, and why not show it in Brodie's a sports bar, rather than subject the entire mid ship to the noise). Excursions were great and good value for money we did 3 catermaran trips all excellent. All the others we did our own thing as taxis both car and boats, were cheap and plentiful. Oasis Spa Total, utter, shambles, the management of the spa on Azura are APPALLING. The girls and the treatments they give are exceptional, still too pricey but good, and thank goodness they are less pushy with the hard sell of aftercare products these days. We booked a spa package for both of us, we were so disappointed as stated previously the spa bathrobes were not delivered, the spa promice to contact you to before you cruise so you can prebook your treatments and retreat days never happend. Having to QUE in a line like school children to be given your bands to enter the retreat was an insult how hard an it Be to organise different colour bands for different days to be given to clients at the start of the cruise or another colour for those who have booked passes for the entire cruise? I use the spa a lot and love having the treatments but the billing is AWAYS wrong. P&O need to have a long hard look at the company they outsource the spa to. Standards are slipping very badly. I love cruising, I love Azura she is a beautiful ship, I love the wonder of opening the curtains each morning and being in a new place, I love being so well looked after, I love sea days and the formal nights. P&O are good value for money but I am becoming less enchanted with the mixed standards on the ship, it sounds awful and very snobby but there are more and more passengers these days who's manners, decorum and general politeness leave ALOT to be desired. In conclusion would I book with P&O again, maybe.but I'll be watching the reviews very closely. Read Less
14 Helpful Votes
Sail Date: December 2016
This was our second P&O cruise, the first being a four day mini-cruise which failed to meet nearly all of our expectations. So it was with some trepidation that we booked a two week Caribbean cruise (Dec 2016). Flights were with ... Read More
This was our second P&O cruise, the first being a four day mini-cruise which failed to meet nearly all of our expectations. So it was with some trepidation that we booked a two week Caribbean cruise (Dec 2016). Flights were with Thompsons and I have to say the Dreamliner trip out from Birmingham was excellent. What was even better was that our cases, taken at Birmingham Airport, were to be delivered to our cabin on the Azura in Barbados. Didn't even need to pass through customs - just off the plane and onto the (rather dilapidated) coach. Azura has had an update fairly recently and it was in pretty good shape - no complaints there. We had been upgraded so our balcony was bigger than expected and being midships we were to have a comfortable passage. One surprise was having two chairs on the balcony but only one footstool - despite there being plenty of room for two. We were told that only the more expensive cabins had two footstools which we found to be needless penny-pinching. Food in the buffets and restaurants was good - if not exceptional. Service in the restaurants was variable - some teams were excellent others were slow and lacking in warmth. The bars were OK although on the first night we failed to get any service at all when we went to the Glass House bar and so didn't go back there. The Blue Bar was OK but being served nibbles in a very grubby glass did not endear us to the place. By far the best bar was the Planet. Fantastic service and terrific ambience - we especially enjoyed the HD screens showing clips from around the World. Staff around the ship were generally pretty good although some did seem to be disengaged from the passengers. On one occasion I had to stop and step aside from one crew member who was so busy talking to a female colleague that he walked into me stepping heavily on my foot and barely acknowledged the incident. The steward though was first class. The entertainment was mixed. Some of the guest entertainers were very good whilst the in-house 'Headliners' were, in our view, very poor and we avoided their shows. Costs on board were pretty good especially compared to some of the other cruise lines that we have used. Very disappointed with the shore excursions although we much enjoyed the 'snorkel with turtles' trip. Otherwise the trips were expensive and generally of poor value although arrangements for joining the trips were well organised. Two big complaints here however. On two of the trips we were carried on local open sided buses which were really just seats and a body mounted onto a flat-bed truck. On one of them seat belts had been bolted to very flimsy seats welded to the floor. In an accident all the seats would collapse, furthermore, there were sharp exposed metal fixings which would cause serious injury in even a minor shunt. The second of these buses had no seat belts at all. Secondly, on one of the trips we were asked to sign a form given to us by the tour company. It asked passengers to join the trip on the understanding that it was at their own risk and that the company could not be sued even in the event of injury caused by their negligence. I refused to sign this and was told by the P&O representative on shore that this was common practice in the Caribbean because of the' litigious Americans'. She went on to add that we were all covered anyway by P&O. When I later looked at P&O T&C it is made clear that 'P&O Cruises will not in any circumstances have a greater liability than the excursion supplier and P&O Cruises shall not be responsible for the negligent act/omissions of the excursion provider.' We pulled out of the trip and were refunded by P&O - but we are left very concerned about the whole issue of P&O's attention to the safety and well being of its passengers. We were also very disappointed that at two of our destinations we were unable to get ashore - supposedly because of high winds. Worse still these were especially important destinations for us. Now I am not entirely sure that bad weather was the only reason, especially at Grand Cayman where there were four or five ships taking people ashore. We were told that we had been allocated space to 'hold on engines only' whereas the others could anchor and that this made a difference to tender safety. I fear that we were not told the full truth of the matter. Although the missed stops allowed us more time in New Orleans at the end of the cruise we still felt cheated. Organisation at the Catalina Island was very efficient. Prompt tendering, great barbeque and bar service made for a very enjoyable day. The journey home was well organised. Cases taken from our cabins and arrived with us at Birmingham. P&O seem to arrange these things really well. I have to say though that the return flight (not on a Dreamliner) was fairly poor. Cabin service to economy passengers was quite negligent and the food was probably the worst I have ever experienced. That says a lot. On the whole though we had an enjoyable holiday and we would travel P&O again - if not as our first choice cruise line. Read Less
24 Helpful Votes
Sail Date: November 2016
It was the first cruise I had been on in around 10 years, having always traveled previously with Royal Caribbean. My partner and I were recommended to try P&O by a friend, who suggested they catered far better for the British market. ... Read More
It was the first cruise I had been on in around 10 years, having always traveled previously with Royal Caribbean. My partner and I were recommended to try P&O by a friend, who suggested they catered far better for the British market. It was 100% sound advice. There were minimal sea days, loads of interesting excursions to choose from, and the on board entertainment was brilliant. The ship is known as the friendly ship - and from the moment you step on board, you can see why. Superb, attentive staff - nothing was too much trouble, and any requests were dealt with efficiently and always with a smile. We paid for premium flights, which were definitely worth the extra money - more leg room, great food, and priority transfers to the ship, which meant we were on board with virtually no queue. Our cabin was a balcony on the Port side, which meant we could enjoy the view at the various destinations, and it also provided us with a nice area from which to have pre-dinner drinks. Once on board, we realised that the late dining option which we had booked didn't really suit us, but they agreed to let us change to the early sitting as soon as we asked. Many people prefer freedom dining, but we really enjoyed having the same table each evening, and building up a rapport with our table waiters. The on-board Headliners theatre company were amazing! We saw every show that they did (5 in total) - and for them to put on such varied performances to such a high level was amazing. A new show was also launched whilst we were on board, which featured Avatar and more modern classics. It was brilliant! The guest artists were brilliant too - we enjoyed the UB40 tribute act, a Tina Turner tribute, The Beatles and stand up comedian Lloyd Davies... Impressionist Mark Walker packed out the on-board theatre for all his performances, and was hilarious! I was worried when reading some of the reviews on here prior to sailing that I would be disappointed - that was certainly not the case. It was an amazing holiday from start to finish, and I would recommend the itinerary and ship to anyone else without hesitation. Read Less
Azura Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 3.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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