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1 P&O Cruises Azura Cruise Reviews for First-Time Cruisers Cruises to Canary Islands

After reading the recent reviews stating how amazing this ship is, I could not sit back and not give my opinion. As a 22 year old female on my first cruise with my Mother who has done several beforehand I have to say that I did not enjoy ... Read More
After reading the recent reviews stating how amazing this ship is, I could not sit back and not give my opinion. As a 22 year old female on my first cruise with my Mother who has done several beforehand I have to say that I did not enjoy this ship. Firstly I know that P&O cannot screen passengers before they book the cruise, however I have never seen so many leather skinned, cigarette smoking, tattooed women in all my life surrounding the puddle of water they called a pool - I literally felt like I was on a floating Butlins! As for the lift situations which someone else has previusly mentioned, I found it beyond infuriating! There were not enough first of all, people constantly pressed the wrong buttons and made them stop on several floors and as for the comment about people not getting out for wheelchairs - why should we? Our room was on floor 14 and our evening restaurant (The Meridian) was on floor 5 - I suffer from severe asthma and my Mum has arthiritis in her knees - why should we have to walk up and down 9 flights of stairs because P&O cannot accomodate for the amount of passengers they have onboard? But thats just the start of the issues with the ship not being large enough to accomodate passengers! First of all the restaurants on the top deck were vile! I felt as if I was partaking in trials for the England rugby team whilst trying to navigate around the TINY buffet area! Then to have signs on the table stating that you should leave as soon as you finish is just ridiculous; I'm on my holiday, there should be enough tables for me to take my time and enjoy a coffee after my meal! The sunlounger situation was a joke - rows and rows of occupied sunbeds touching each other; theres nowhere to put your drinks or your stuff as the end of your sunbed is the "walkway"! You literally have to crouch at the end of the lounger and throw yourself backwards to actually get on! It's ridiculous that a ship of that size has to cram sunbeds on like that - and don't even get me started on the lack of tables! Now someone else has mentioned that there were people constantly painting and repairing things on the cruise - yes there were; but who on Earth wants a building site on their cruise!? The constant stench of paint and varnish was enough to force me inside and the chairs in the smoking were a disgrace - the strands were all coming apart and sticking out; the ashtrays were never emptied and although the staff by the pool cleared the tables, I was forever asking for them to be wiped! I did read a review saying the music around the pool areas was a constant noise where you cannot hear yourself - do not ignore this warning! The music is so loud at the pool that it is distorted! It just adds to the chavvy atmosphere of a floating Butlins! I'd also avoid the spa if you can - you're charged an EXTRA 10% gratuity on top of the daily one you receive, plus you still have to pay extra to use the retreat area with the decent sunloungers! I don't get why this is not included for people who are spending money in the spa? Do not waste your time with the soft drinks or the Costa packages! What a waste of time they are - you can ONLY get draft coke or draft lemonade; no other soft drinks are included in it - and with the Costa card it's only Americanos, lattes, cappucino or espresso - no hot chocolates or cold drinks are included! I have to say that the staff who serve are fantastic, particularly Emerson in Brodies! He was a delight to see every night! Most of them cannot do enough for you and seem to genuinely enjoy their jobs - however the maintenece staff who hosed the decks down at night seriously need retraining! Many nights myself and several others were sat at the pool bar areas (which close at about 12/1am) when we were suddenly hosed down whilst sitting and having a chat. I found it absolutely disgusting that not only did the bars close early whilst customers were still there, but staff thought it was okay to actually hose down the decks around us and splash us! Our cabin was pleasant enough and our cabin steward Josephine was lovely! She did an exceptional job every morning and night and was delightful when passing her in the corridor! The wifi was ridiculous - £35 for 100 minutes, thats over double the price we pay for unlimited wifi at home! The service was slow and most of the time was wasted waiting for things to load! We did visit the Sindhu and that was an experience I'd definitely recommend - the food and service was impeccable! The entertainment team was really good - Robbie and Beverly were a fantastic duo. Brodies was the best area with quizzes and karaoke, however finding a seat was a nightmare! The casino takes up too much space; it should be towards the back with the seating for Brodies spreading across from left to right! Finally the embarking and disembarking - I found it absurd that the suitcases were not at our room before we set sail; we did not need that stress on our first day! Literally panicking our cases had been left! As for disembarking; again just a shambles with rude passengers pushing and shoving and fighting to get off first! I can't say I'm a cruise convert after this experience - I found the guests rude and not at all what I expected of the holiday. I found the ship too small to accommodate all the passengers, and the services offered were not first class as I expected! I'd say to avoid P&O unless you're one of the ones who wants a cheap deal and want as much as you can get at the cheapest price! If you want quality then look elsewhere! Read Less
Sail Date August 2015
Azura Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.8
Entertainment 4.0 3.5
Public Rooms 4.0 4.0
Fitness Recreation 5.0 3.7
Family 4.0 3.7
Shore Excursion 3.0 3.4
Enrichment 3.0 3.2
Service 4.0 4.0
Value For Money 4.0 3.6
Rates 4.0 3.8

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