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4 Helpful Votes
Sail Date: July 2019
As a returning P&O customer I was let down. Arriving at our alloted time of 1500 boarding became a rush, even making the muster station became an issue. I was disappointed as all the excitement of relaxed holidays and a we take ... Read More
As a returning P&O customer I was let down. Arriving at our alloted time of 1500 boarding became a rush, even making the muster station became an issue. I was disappointed as all the excitement of relaxed holidays and a we take care of it attitude has gone. The logistics were wrong. On to the Cabin D522 it was excellent, I thought well mentained until my partner pointed out the face towels hadn't been changed, just refolded. Food excellent, quality of drink excellent, kids club excellent, itinerary spot on. On the whole the majority of the staff have forgotten to smile. The entertainment was also at the bearable level but undone by repetition. Don't get me wrong I have had a week's holiday but a week in Fuengirola would have been just as good. I love cruising, love the non flying option but now considering cancelling next year's booking as I will experience the same level of frustration at an Airport. Disembarkation opted for the early depart, low tide at Soton could not disembark untill the tide did her thing Logistics Read Less
2 Helpful Votes
Sail Date: June 2019
First time cruisers with teenage son....A brilliant cruise from start to finish ...Easy embarkation,..cabin kept spotless -by cabin steward diogo (a real star!!). Great food in peninsular restaurant .....loads of choice to suit all tastes ... Read More
First time cruisers with teenage son....A brilliant cruise from start to finish ...Easy embarkation,..cabin kept spotless -by cabin steward diogo (a real star!!). Great food in peninsular restaurant .....loads of choice to suit all tastes ...staff very friendly and helpful at all times (Kristine was a gem and took time every night to check everything was ok) Never had to wait for a table and service slick.....super entertainment from headliners and professional shows . Never an issue getting a seat in theatre .....great choice of food in buffet yes can sometimes get busy but staff work hard to clear tables etc and never caused us an issue .boat was full and apart from sailaway never at any time felt busy - ....Ate at beachousr twice would recommend if you fancy a change ( ribs/steaks /fajitas etc). Great ports and excursions ....cannot wait to book our next one !! It really was that good ...... Read Less
1 Helpful Vote
Sail Date: April 2019
it was our first 7 night cruise experience ... our Cabin Stewart was 5* star right from the word go, he went above and beyond the call of duty, he most amazing, incredible man I've ever had the pleasure of meeting and talking to, ... Read More
it was our first 7 night cruise experience ... our Cabin Stewart was 5* star right from the word go, he went above and beyond the call of duty, he most amazing, incredible man I've ever had the pleasure of meeting and talking to, the cabin was also clean, tidy and presentable. the Shamrock Tenors Irish group were a 1000* stars vote from me, they delivered an utterly INCREDIBLE and I mean INCREDIBLE set both in the Manhatten Bar {this is where I saw them perform} but I was also told they delivered the most amazing off the charts insane performance in the Playhouse Theatre {I was told by Passengers} Eric Landlard Afternoon Tea is a MUST DO in the Epicuran Restaurant trust me its incredible. the ONLY entertaintment worth seeing was .. 1: the Headliners Theatre Company & Stephen Mulhern with their magic show ''Astronishing'' and the Irish Group ''The Shamrock Tenors} {this is why I would only give these two entertainment acts 5* stars} NOW FOR MY BAD MOANING DO NOT and I repeat DO NOT order Room Service for lunch as its only Included in you're cruise packages for Breakfast and Evening Dinner IF you have 3 adults in a cabin and 1 of them doesn't drink alcohol don't worry as you people who drink alcohol can still have their alcohol drinks package and the person who doesn't drink can have an NONE alcoholic drinks package for the same cabin {despite P&O Cruises drinks package wording saying different - we were told that by a P&O rep who called today about feedback for our cruise} the hot food in the Freedom Dining Restaurants were NEVER EVER hot like they should be when cooked at temperature {it was either luke warm hot food or cold hot food} the Country Line Dancing / Salsa Dancing should NOT have been organised on the stairs of the Altrium Shopping Centre as it is a way too SMALL area and not everyone can take part as its way too tiny area the Rotterdam, Netherlands Excursion Tour was YAWN / DULL / BORING although I couldn't attend this tour due to suffering with an extreme bad headache which was making me ill, apparently I was told this again was just a normal high street chocolate shop / cafe tour with NO demostration as promised in the excursion summary The Ice Cream Parlour on board was difficult to find, once found it said on our Cabin Leaflet that The Ice Cream Parlour closes at 7pm I arrived there at 6:25pm to find it CLOSED but the rest of the Entertainment was Rubbish and not worth seeing the P&O Company seriously needs to take the ship Azura off its cruise list and OVER HAUL IT / modenise it as it needs a Cinema, it needs a Cookery School{like the Brittania}, it needs a LIVE LOUNGE etc they did more on board activities for SOLO travellers than families or adults travelling together and finally the WIFI is way over priced, you can't get WIFI in you're cabins and they need the CLOUD WIFI installed on all levels within their Azura ship rather than their own P&O Wifi which is utterly crap all over the ship Read Less
3 Helpful Votes
Sail Date: April 2019
We have just returned from our holiday to the Netherlands, France, Belgium and Guernsey on board Azura. This was our very first cruise as a family and we were very much looking forward to the whole experience. However we were sorely ... Read More
We have just returned from our holiday to the Netherlands, France, Belgium and Guernsey on board Azura. This was our very first cruise as a family and we were very much looking forward to the whole experience. However we were sorely disappointed with issues we experienced onboard the Ship. Our shower room floor leaked for three days of the cruise causing a pool of water to the bathroom floor this was only rectified on the third day of the holiday following several calls and a visit to reception. The corridor of our cabin location on deck five often smelled strongly of fumes , if not fumes it was fresh paint or sewage. There was a lot of maintenance being carried out on this corridor during the holiday and a dehumidifier was left on all day and evening outside our cabin causing a lot of noise which i had to contact reception regarding as we were not able to sleep due to this. I understand that this is a working ship and requires maintenance however there seemed to be ongoing issues regarding the sewage systems onboard the ship, during our holiday, we encountered blocked toilets throughout the public areas and a strong smell of sewage was present to the public areas on deck seven especially to the malabar lounge which was noticeable throughout the week both when in port and sailing. The roof to the buffet restaurant was leaking badly all week causing saturation to the carpets in the dining area towards the back of the ship, water was running down the wall and through the ceiling as we were eating. The carpet was absolutely soaked and therefore caused a bad small of damp to a large area of the buffet restaurant which was very unpleasant and we reported to reception staff, they were already aware of the issue. Entertainment on board the ship was dire !!! The Irish so called comedian was awful i believe his name to be Shaun Heggaty, people walked out in droves complaining - Music acts on board pretty unoffensive but nothing really magical. The quiz's and so called entertainment in brodies bar was poor - there does not appear to be much effort put into this by the entertainment staff , The quiz host Pearl was quite rude and condescending to fellow passengers. Azura as a ship was very disappointing she seems shabby, tired and in need of some TLC - we understand she is a working vessel however we left feeling very disappointed in her current state and our first experience of cruising. Read Less
9 Helpful Votes
Sail Date: April 2019
Opportunity for sun after winter, family relaxation however it is the first time we have had such a poor experience with P&O. Hygiene was appallingly maintained for first week hence a significant norovirus outbreak. Passengers were ... Read More
Opportunity for sun after winter, family relaxation however it is the first time we have had such a poor experience with P&O. Hygiene was appallingly maintained for first week hence a significant norovirus outbreak. Passengers were allowed to regularly slip into buffet areas without any sanitising. Norovirus protocol resulted in staff serving you the buffet. Food was dumped on plates in ‘piles’ very unappetising. Evening and lunch meals, even when first in were luke warm. Breakfast service ground to a complete halt with the serving staff grappling with opening everyone’s cereal packets in frustration they threw half the contents in the bin. I had to ask for 3boxes to get an average bowl of cereal despite explaining this it was ignored. Had to return for milk, spoons etc, it was such a fiasco. They need training in how to plate up a meal if norovirus protocol requires them to. Smoking areas were far too extensive the coral pool on deck 15/16 was always heavily smelling of smoke. The Malabar on deck 7 had an awful unidentifiable smell to the area hence we avoided that too. ‘Surfers’ grossly overcrowded 100plus 5-8year olds. Absolutely ridiculous. The reef Deck 16 became a daily health and safety hazard with the sheer volume of children and parents. Queues of half an hour for every session and tooth brushing in the line with taking place to ensure a place especially in the mornings on sea days. Cabin was tired. Beds and bed linen quality was very pleasant. Service from cabin steward was good he was attentive, approachable and friendly. Recycling seemed to be taking place daily. Waiting staff varied greatly some were excelllent some were dismissive to the point of rudeness. Officers seemed ‘hands on’ especially in the dining areas, a very visible presence. Embarkation felt, for the first time, like a cattle market plus no hand sanitiser was given at check in which is shockingly poor for P&O. Disembarkation was yet again a complete farce with self help gangways doors changing at very short notice causing chaos in the waiting areas as those who had queued from 6am were left at the back of a very very long line. Royal carribean was fantastic as disembarkation in comparison. Adult entertainment shows were tired with such old well overused jokes and dated acts largely aimed at get a reaction from where passengers lived in the UK or the ugliness of woman. P&O need to massively modernise their entertainment in this respect as the ones we saw have been done to death. Children’s early tea was rammed. Older children 10-17 need a sepearte time as it became dangerous for the younger ones with loaded trays missing their heads by inches. The children enjoyed the magic shows and circus skills very much and despite how busy the reef was they thought the rangers, for the most part, were very nice, kind and caring. Partner enjoyed rock band UK a new addition for us to the daily entertainment. Astonishing wasn’t at all and extremely loud def take ear defenders if you decided to watch. The gym machines need maintaining and calibrating this wasn’t observed once. Nothing was said by the staff when toddlers were running around in the gym despite notices displaying a strict over 18 policy. The swimming pools were closed due to sickness one day, too much sun cream another day and ‘maintainance’ on a third day. The tv screen above the pool was a nice touch to watch a film of an evening. Staff were very attentive in offering blankets during the movie. Read Less
1 Helpful Vote
Sail Date: March 2019
We wanted an early spring cruise to visit the Canaries where we have been several times before. Been on Ventura the sister ship but Azura is not the same level of ship. Water damage to buffet ceiling tiles, which were not replaced with ... Read More
We wanted an early spring cruise to visit the Canaries where we have been several times before. Been on Ventura the sister ship but Azura is not the same level of ship. Water damage to buffet ceiling tiles, which were not replaced with new, just replaced. The tiles were disgusting. In the buffet area we noted large holes in the carpet under the chairs. Carpet in corridors deck 8 needed stretching as it was all over the place and a trip hazard. Buffet cutlery, glasses, plates were dirty on a regular basis, need to look at the dishwashers. Mentioned to staff, not interested. We inspected all utensils after that to find clean items discarding three forks one lunch time. The Oriental Restaurant also had water damage to walls and ceiling. The menu seemed to be a quiz every evening, nothing was what it seemed by the description. seemed to be pot luck as to whether we could eat the food or not. The best thing about the cruise was Steve King talking about 60s music. We booked for both lunch and evening at Sindhu when they were doing special prices. The evening one was only a few pounds more and much better value. We have a cruise booked to the Med on Britannia in September hoping for a better standard, it should be it is costing enough! We have also booked in Iona for Fjords in May next year. We are really trying to support P&O but come on guys get your act together otherwise you will lose our future custom. Read Less
7 Helpful Votes
Sail Date: January 2019
We chose this cruise been a new year cruise. Have been on the Azura 8 times but there will not be a 9th. Xmas decorations were beautifully done. There seemed to many people on the ship. People everywhere inside and out. The service on ... Read More
We chose this cruise been a new year cruise. Have been on the Azura 8 times but there will not be a 9th. Xmas decorations were beautifully done. There seemed to many people on the ship. People everywhere inside and out. The service on board was dreadful waiters just couldn’t be bothered, plus they were overworked. Never ever have I seen people in dining room in shorts above the knee, Tracksuit joggers and trainers. No one including maitred said a word. I always thought it was a smart casual dress code . See days were manic. We sat in the so called quiet adult area. If you hadn’t got a subbed by 8.15 forget it. They got more Sun beds out from somewhere, put them wherever they could. Not even the poor bar waiters could get by to take drink orders. We were sandwiched in like sardines. New year’s eve I must say was amazing great entertainment great atmosphere. But unfortunately we had 12 other days to put up with on this holiday camp ship. We were put in Sindu ( Indian restaurant) for our N Y gala meal , I did complain but they were having none of it. They did compromise and let us join my son and daughter. Yes they pus us in different restaurants at different times, even though we shared the same cabin. In hignsite we’re please we were in Sindu as we got fab service with pleasant waiters. Cheese & biscuit were a joke . I will try and put a photo on later. We heard people moaning that they were waiting 30 mins between corses. And there drinks just didn’t arrive. Entertainment was ok . Astonishing show done by head liners was very good even though we have seen it many times. Read Less
1 Helpful Vote
Sail Date: January 2019
We chose this cruise as we wanted to get some winter sun which we certainly got. As soon as we got on the ship I felt disappointed, we had previously been on two cruises with Celebrity and the Azura unfortunately did not live up to our ... Read More
We chose this cruise as we wanted to get some winter sun which we certainly got. As soon as we got on the ship I felt disappointed, we had previously been on two cruises with Celebrity and the Azura unfortunately did not live up to our expectations. The food in the buffet was absolutely dreadful, I ate a snack there on the first day and returned later in the cruise but other than that I couldn’t eat there. Many passengers were saying the same to me so it isn’t me being fussy. Most days I didn’t eat anything until dinner as the choice was dreadful. On occasions there was an outside barbecue, which again was terrible, I couldn’t eat it. The dinner in the evening was satisfactory but not great, tasteless really. We don’t normally use the specialist restaurants, there was certainly no need on Celebrity Cruises, this time we paid for four different restaurants. The Indian restaurant was superb and we went back again, £20 extra per person. The Glass House was also very nice and very reasonably priced. Afternoon tea was quite nice and free for guests. The entertainment on the ship was OK but repetitive, we saw Jimmy James the first week and again the second week. The cruise entertainment team were good but there should have been more well known entertainers. The bar areas, theatre and halls were nice and good atmosphere. I had never experienced British sail offs, the parties were quite good fun and well worth going to. The islands that we visited in the two week cruise were good, just what we wanted, lots of lovely beaches. We embarked at Barbados and enjoyed everywhere we went, I can’t recommend P&O, the difference between them and Celebrity Cruises is huge, I can’t see me ever using them again. Read Less
Sail Date: December 2018
We had been on cruises before but our first wirh p and o.we had an inside cabin on deck 12. Really big for an inside cabin with walk in wardrobe area. Bathroom big enough with toiletries. Lovely lady that cleaned our room . We found ... Read More
We had been on cruises before but our first wirh p and o.we had an inside cabin on deck 12. Really big for an inside cabin with walk in wardrobe area. Bathroom big enough with toiletries. Lovely lady that cleaned our room . We found embarkation ok, given a drink and floral knecklace all good humoured. Ok there were children but they had there own pool area we just went to the adults only area . The boat is plenty big enough for everyone Never found the children a problem. We had 8.30pm seating at night on a table for 6. This was great to meet people all the food was great. You could eat at any time of the day. Only problems were the sunbed shortage on sea days, which was addressed by the staff they put a ticket on the sunbeds with towels on that had been left after half an hour they took the towel and bellongings away. Great New year's eve party. The cruise is what you make it different for everyone we had a great time and have booked again for next year. Read Less
7 Helpful Votes
Sail Date: December 2018
Chose this cruise as its the only practical way to see the Caribbean. Azura is an eight year old ship showing some signs of wear. The colour scheme is brown and more brown... not the most exciting colour. Embarkation was trouble free as ... Read More
Chose this cruise as its the only practical way to see the Caribbean. Azura is an eight year old ship showing some signs of wear. The colour scheme is brown and more brown... not the most exciting colour. Embarkation was trouble free as was delivery of luggage. Cabin was excellent with a large balcony. Clive, our cabin attendant was excellent, a really hard and conscientious worker Nicely appointed bars and public rooms with the Atrium being the centre of attraction. Staff were excellent, friendly and hardworking, mainly Indian and Asian nationalities Entertainment was good, although a bit working mens club ish. Venues were clean and well presented Food was of a good standard, always available. The food in the Meridien dining room was a bit samey with most of the choices being fish. Drinks on board were very reasonable, comparable to a pub or restaurant in the UK So far so good....... but now it starts to go downhill. This is not a reflection on P&O but when you offer inside cabins at £999 including flights it is a bit of a bargain. I suppose these cabins need to be filled. This may sound a bit snobbish, but a good part of the ship was like Butlins on sea, Huge people shovelling impossible amounts of food down from morning until night, Children with no discipline running, shouting and screaming around the pools. Many arrays of tattoos always on display. The trips sold on board are very expensive, apart from a small number similar trips are available on the quayside at half or less. Some of the islands visited were dumps, namely Grand Turk, Tortola and St Vincent. One final point, attributable to all cruises, is the sheer amount of fuel used, say 12 planes from the UK using 50000 gallons each plus the ship cruising 3000 miles at 100 gallons per mile, adds up to a colossal 900000 gallons for your 2 weeks cruise. For the above reasons I probably will not cruise the Caribbean again. Read Less
11 Helpful Votes
Sail Date: December 2018
We just returned home from a fabulous 15 night Pre-Xmas Caribbean cruise aboard the P&O ship Azura. We flew into Barbados on a Tui Dreamliner from Manchester on the 1st December. The flight was comfortable and well serviced with ... Read More
We just returned home from a fabulous 15 night Pre-Xmas Caribbean cruise aboard the P&O ship Azura. We flew into Barbados on a Tui Dreamliner from Manchester on the 1st December. The flight was comfortable and well serviced with complimentary food and drink. The price for 15 nights in a seaview cabin inclusive of flights, transfers and meals was £1750 pp with an on-board spend allowance of £140 pp. The Azura was built in 2010 and has a crew of 1200 and a passenger capacity of 3100 and has worn its 8 years well and is a lovely ship. We were located in cabin P325 conveniently on the same level as the atrium and close to all the shops and reception. There are several dining rooms providing fixed or flexible, waiter served dining for breakfast and dinner, a casual self-serve buffet restaurant and four posh restaurants for which there is cover charge. We tried all of them. The standard dining (included in the price) was varied and the service excellent but the standard food whilst OK wouldn’t blow you away. The 24 hour self-serve buffet had a good variety but quality wasn’t great, but you will like it if you are not fussy. The best of the posh restaurants imho was the The Glass House which served great food, wine and drinks, contemporary décor, great service and was the best value with a relatively modest cover charge which varied with what you had. The Indian fushion restaurant, Sindhu, was also very good, superb service, excellent choice of food, wine and other drinks, and a reasonable cover of £20 per head. The Epicurian restaurant was pretentious and over priced at £28 per head and, they couldn’t cook a steak properly. The Beachhouse was OK, roughly equal to your average pub grub with a cover of £7.50 per head. Drinks were wide and varied and seemed fairly priced. As a real ale drinker I didn’t expect to be bowled over but to be fair I found a couple bars serving reasonable bitter/ale but you have to ask them to serve it with a big head and let it warm up a bit, its always too cold. There were four formal black tie nights, which we personally don’t go for, so on those nights we dined in either the Glass House or Beach House, which did not require the penguin look. The itinery had four sea days. To be honest the first was day was not much fun, it was overcrowded on deck and if you didn’t get out with your towel before 9.00 you struggled to get a sunbed. The other three days got better as many passengers couldn’t be bothered and then there was space for everybody. There is an exclusive area called the Retreat which you pay for. It is spacious and never over-crowded but at £175 per person for 14 days it wouldn’t be! We tried to book it for just the 4 sea days but it was all or nothing we were told. I have to say service in all areas, be it restaurants, bars, coffee shops, general shops cabin stewards etc was first class and friendly and they couldn’t do enough for you. We had a seaview cabin. It was reasonably spacious, we went for a single beds layout, the shower and toilet was adequate and the walk-in style wardrobe and cupboard and safe more than good enough. There were brew facilities, a mini bar, hair drier, TV and climate control, and enough power points (UK) The ship was very stable and at times you had to look outside to see if it was moving. But enough about the ship, the ports of call are what its really about and with the exception of Tortola (which had still not fully recovered from last years hurricane) all were extremely interesting. In each case we took a private island tour provided by the many private hire taxis, in comfortable air conditioned SUVs carrying on average 8 persons at a cost of $25 per head. All had great guides speaking better English than wot I do! Now I know P&O will warn you all about the risks in doing this, but after all they want to sell their own over-priced alternative, we had no problems. Our fave island was Antigua and we loved St Kitts. Our daily weather was just great with average temp of 28C, an odd shower and a refreshing breeze. Worth a mention was the 40 minute transfer to the ship from the airport in Barbados. Following an 8 hour flight P&O seem to think its OK to cram you all in a crammed bone shaker of a bus, with insufficient storage space for your travel case, no working seatbelts (well ours didn’t) with a driver who was in some sort of hurry whilst chatting on his phone. Not good enough P&O. But the check-in and embarkation was very efficient. So, there is no perfect cruise, it is a compromise, but as long as the good outweighs the bad then you are laughing, and on this cruise it did, very easily, and any little niggles were always satisfactorily resolved. So in a nutshell what was good :- All round service in bars and restaurants The Glass House and Sindhu restaurants Resident band Pulse Entertainment On-board activities Breakfasts (water service) Drinks Ports of call – all good Sail-away parties Cabin comfort Spa and gym Efficiency of embarking and disembarking at all ports Ships décor Galley tour (fantastic insight into what goes on behind the scenes) Manhatten lounge Live footy coverage in Brodies The huge number of bars and places to eat Daily news letter. Not so good :- The sea screen (movies under the stars) was not working – a major disappointment The Epicurian restaurant Many of public areas and bars were cold Transfer to ship in Barbados Onboard shops were over-priced Ships yours were over-priced Abysmal service on return flight Reception undermanned at peak times. So the big question is, would we do it again. We are missing it already and are planning our next one. Read Less
2 Helpful Votes
Sail Date: October 2018
We chose this cruise because we have cruised with P and O A Couple of times before and found them to be great value for money and very well organised. The food on board Azura was in our opinion very good, plenty of choice and of decent ... Read More
We chose this cruise because we have cruised with P and O A Couple of times before and found them to be great value for money and very well organised. The food on board Azura was in our opinion very good, plenty of choice and of decent quality. Some people moan about the quality but we found it to be what you would get in a good quality restaraunt or pub. The entertainment was first class with the headliners who do several shows absolutely brilliant and some good tribute acts and good comedians especially Mike Doyle. Excursions are quiet dear with P and O but you can book your own which we did on 4 occasions. Viator and very good and we booked a couple of independent ones as well. The two we did with P and O was the Azores witch was ok but we got very wet weather which spoilt it a bit, not P and Os fault though. The second was a trip by land and sea around St Lucia which was quiet expensive but would highly recommend it. The Tour did everything, the famous Pitons, Lovely litttle fishing villages, An active volcanoe, a tropical gardens and finally a boat ride back to the ship. 8 hours of pure joy. Getting on and off the ship was straight forward with hardly any wait at all including your first step and last step on the ship. Please don't be put off by any bad reviews you read unless you want 5 star Luxuary, then you need to spend a couple of thousand pounds more. If like us you want good food, grate entertainment and good service you cant go wrong with P and 0 Read Less
4 Helpful Votes
Sail Date: October 2018
We lost a stop in Vigo due to rough weather which was unavoidable but the general condition of the ship was not 100% with leaks in several locations etc. We requested a table for two for Dining but were not given this. We had selected a ... Read More
We lost a stop in Vigo due to rough weather which was unavoidable but the general condition of the ship was not 100% with leaks in several locations etc. We requested a table for two for Dining but were not given this. We had selected a select dining so could not choose another location meaning that we ended up in the buffet every evening. Food was good however. We are not antisocial but when on holiday wanted to sit alone as I’d just come out of hospital and wanted a quiet rest. The disembarkation was a joke. It was so disorganised and was commented on by lots of people. The ship seemed to be more unstable and rocky than any other we have sailed on....even when on calmer seas....some people even commented that it must have not stabilisers!!! We heard lots of passengers saying “never agaon’ We would agree with them. Read Less
5 Helpful Votes
Sail Date: September 2018
The food really was lovely although people moaned and they really shouldn’t have it was great, the cocktails were great too but they they changed with every order. Entertainment was dull but the magician was funny (the only entertainment ... Read More
The food really was lovely although people moaned and they really shouldn’t have it was great, the cocktails were great too but they they changed with every order. Entertainment was dull but the magician was funny (the only entertainment for the whole week), although dont leave your phone on the bar, I got mine stollen... and can’t claim on my travel insurance because reception didn’t give me a letter saying asked.... despite asking 7 times if it was there... The cabins were larger then what I usually get when I’m going for an inside cabin with other cruise companies. There wasn’t any special evenings or fun nights, no fireworks or generally anything exciting.... the Norwegian fjord were stunning, I always love Norway and would advise anyway to go, although I usually just fly around... it’s usually cheaper and trust me and lot more fun! Generally it was nice, but it could have a been a lot lot nicer! Read Less
1 Helpful Vote
Sail Date: August 2018
Picked P&O as it sailed from Southampton and it was easier to get from London with family. But there is literally no comparison with Celebrity cruise. It’s essentially a 2* cruise ship. Key issues: 1. Ship is dated 2. ... Read More
Picked P&O as it sailed from Southampton and it was easier to get from London with family. But there is literally no comparison with Celebrity cruise. It’s essentially a 2* cruise ship. Key issues: 1. Ship is dated 2. Buffet food is rubbish. Real poor quality 3. Speciality restaurant “Sindhu” is probably worse than your dodgy Indian takeaway. It serves packed naan and frozen paratha !!! 4. Staff at restaurant wasn’t that welcoming 5. Entertainment isn’t great. 6. Sports area are really run down. The golf swing area, basketball court etc were falling to pieces Positives 1. Sails from Southampton so convenient to get there for London folks 2. Good parking and pick up facility 3. We had balcony deluxe room and it was good. The sofa bed for kids was comfortable and so was our bed. 4. The attendant for our rooms was very courteous and efficient. 5. Gym had enough machines and weights. Read Less
Sail Date: August 2018
Overall this was a lovely cruise. It was clean, calm and well organised. The embarkation process was smooth and easy . We visited beautiful places in the Norwegian fiords . If I had to criticise something it would be 3 things. 1. The ... Read More
Overall this was a lovely cruise. It was clean, calm and well organised. The embarkation process was smooth and easy . We visited beautiful places in the Norwegian fiords . If I had to criticise something it would be 3 things. 1. The drinks package . We paid £560 approx for a week of free drinks for 2 adults and 1 child . It does work well but they do fail to tell you everything and when we challenged items on our bill , the assistant bar officer just quoted the small print in the T&C and said you should have read it . We argued £12 as charged for wine on the self service machines which even that don’t say not included he just said you should have read your paperwork, a poor attitude for the sake of keeping a loyal and valuable customers for the sake of £12. Hey ho Royal Caribbean here we come . The 2nd was the ship staff are overall polite , nearly all Indian , however some don’t apply common scence and stick to there rules especially at the costa caffe where I felt the attitude was poor overall . 2. The gym equipment is tired and allot not working, it needs some attention Overall though a lovely cruise and only spoiled by a few silly staff. The staff in the Glass house was lovely and did have scence so it’s not everyone Read Less
5 Helpful Votes
Sail Date: August 2018
We booked this cruise last minute as we have never been to Norway. We have two girls age 13 and 9 who were very excited as we have been cruising with Royal Caribbean in the past and they thoughly enjoyed the experience. This was not ... Read More
We booked this cruise last minute as we have never been to Norway. We have two girls age 13 and 9 who were very excited as we have been cruising with Royal Caribbean in the past and they thoughly enjoyed the experience. This was not however the case P&O sell this ship as family friendly it is if you were brought up pre war when children were to be kept in nursery it or play rooms, They was absolutely nothing for children outside the play club on deck 16. Great for a 9 year who wants to play games but a sad disappointment for my 13 year old who had no interest in playing on x box or PlayStation. When I approached customer service for access to a piano for her to practice I was total no, I then approached the sales desk who ask the entertainment manager who also said no due to health and safety. There was no running track and she only managed to get in the gym 3 times due to the lack of equipment and a number of those were not working. I had also promised the girls they ciukd get their gsir and nsils done but sorry no as they are not 18. The adults pool was warm but the main pool for childeen was cold. We booked a double bed but hot bunk beds that came down from the ceiling and band our heads a good couple of time - I would never book this cabin again. Girls were not impressed by the restaurant - one night we had sweet and sour chicken that they thought resembled KFC. There was not always a wine waiter to order drinks until the end of the meal. We were free dinning and did not want to book a specific time as we did not find a waiter who we liked to stay with ever night. The buffet was always busy it was often hard to get a table and again wine waters in short supply. We were approached numerous times "did we want to book abtabke in one of the paying restaurants" it became annoying. Found out non the last day you coukd ask for pancakes and waffles to be made. As my 13 twarbold said they could put a sign up saying, The entertainment was great particularly "The Vintage Boys" would have loved a question and answer session with them to know how they met. There was no background music and when the film ended by the pool we were left with just P&O advertising. No atmosphere at all. Casino was too small and always busy in the night, However I love that I can launder my own clothes, We loved P&O when we went in the past but I don't know what has gone wrong. If your family friendly ships are for families then ask what they want. As my husband says if the kids are happy the wife is happy the I get a good holiday. Read Less
5 Helpful Votes
Sail Date: August 2018
Travelled as a family to Norway for the first time. Also first time on Azura. We arrived earlier than our embarkation time and did not have to wait long in departures to get on the ship. We chose a balcony cabin on deck C because of the ... Read More
Travelled as a family to Norway for the first time. Also first time on Azura. We arrived earlier than our embarkation time and did not have to wait long in departures to get on the ship. We chose a balcony cabin on deck C because of the larger balcony and it was brilliant. We found the cabin big enough for a week with a teenager in tow, lots of storage. Our cabin steward was lovely and very efficient - I think she has been named on here in a previous review in a bad way but we did not find this at all, she was lovely. We (adults) did have a problem navigating around the ship I think because we were midship - do we go left or right became a joke, and we had to rely on the teenager to get anywhere. Saying that there are lots of ships maps everywhere and it wasn't really a problem. Other passengers were a mixture of families like ours wishing to explore rather than just sunbathe like you get in the med, and older passengers, many with multi generational family groups. We felt it was a great mix. There were lots of activities, but we only attended quizzes and the Astonishing show as on sea days we chose to sunbathe on the balcony and we played our own card games in the evening. We liked the Blue Bar, and the Planet Bar. We were freedom dining which worked well and we never had to wait. Sometimes we shared, most of the time we sat on our own. We found the food in the main dining room great. If we had to moan I would have liked some kind of salad/pasta option as a main every day in case you don't like meat/fish, but we didn't go hungry! We only used the buffet twice, this was not because of the quality of food but the arrangement of the buffet on Azura. It is too small, and you feel you can't look around before you choose. So we mainly ate breakfast lunch (when on the ship) and dinner in the dining room. We used room service a couple of times which was efficient and good value. We had booked some ship excursions in the smaller ports and felt they were good value, but in the towns we chose to do our own thing (museums etc). Loved every port for different reasons but my favourite thing to do was to open the curtains about 6am and see the view. One thing I could not get over is the silence when you are in the fjords, even if you're on a huge ship. Saying that we didn't feel the ship overcrowded at all and my son who doesn't like crowds felt very comfortable all the time. The sea screen was a bit broken up on the screen but it wasn't as bad as I was expecting reading other reviews. Staff were all very happy and if you are courteous nice people I'm sure you'll get the same treatment. Read Less
3 Helpful Votes
Sail Date: August 2018
Went for a week on the Azura. Having now done 13 cruises this has been the worst by a mile. We booked 3 cabins and paid £5685 including a premium to have them near each other as one of our family is disabled and needs our ... Read More
Went for a week on the Azura. Having now done 13 cruises this has been the worst by a mile. We booked 3 cabins and paid £5685 including a premium to have them near each other as one of our family is disabled and needs our assistance. The ship often stank of sewage, the corridor outside our cabins was often very bad and certain deck areas also stank. The toilets outside shows and bars where often flooded with water and urine. One of our cabins frequently had sewage backing up from the toilet bowl and dripping through the bathroom wall, after 6 days we finally got another cabin we had to spend 2 hours at reception as none of the senior management team would talk to us it was only the intervention of the ships Doctor who was walking past and offered his help by escalating the matter we finally got one replacement cabin, when we arrived at the new cabin the carpet was filthy and the bedding dirty, they did change the bedding. The Buffet food area was grubby, badly scratched tables, buckets catching leaks from the ceiling. The hand gel policy to prevent transmission of bacteria etc is just ignored in the areas. I went to the toilets near the Buffet restaurant all of which had no soap so I walked to the next toilets at the pool again no soap. Only one disabled toilet had soap and none near the eating areas had any soap. The Sunscreen is sold as an attraction but parts of it don't work, being big film viewers we where obviously disappointed, I asked at reception only to be told its been broke for weeks and not going to be fixed soon, it was still in the brochure and no one advises you of this. At 9pm on the last night of the cruise I was offered £200 on board spend which is just an insult as the shops are shutting and I didn't need £200 worth of stuff? P&O offered £200 cheque once I complained when I arrived home which is just an insult for the bad experiance. Read Less
7 Helpful Votes
Sail Date: July 2018
I chose this cruise specifically for the destinations. I only found out after booking this cruise that it was a Strictly come dancing cruise. What a bonus! 11 of us travelled down in 3 cars. Upon arrival our luggage was taken from us by ... Read More
I chose this cruise specifically for the destinations. I only found out after booking this cruise that it was a Strictly come dancing cruise. What a bonus! 11 of us travelled down in 3 cars. Upon arrival our luggage was taken from us by efficient and friendly attendants who then drove away and parked the cars for the duration of the 2 weeks holiday. Easy and stress free and well worth the fee. All of our party was allowed to embark 2 hours early, despite having different times allocated to us.. This was very pleasing. Upon entering the ship we were very impressed with the Atrium which was attractive. Our cabins were ready and we were allowed to go to them immediately and luggage arrived just a few minutes later. Brilliant! We had 4 balcony cabins on A deck and a family balcony cabin on B deck. All were nicely furnished and no issues with wear and tear. The balcony was larger than Brittania. I don’t care if the TV was smaller than Brittania as I am not there to watch TV. I also wasn’t overly bothered about a shower curtain. The important things are that the bathroom was clean and towels changed twice daily.Sandip did a fantastic job of looking after the cabin and is a thoroughly nice and hard working guy. The ship has a lovely decor, nice art work throughout and a great flow. It is not showing any signs of wear and tear that were obvious and is clearly well looked after. Contrary to reviews the rear of the ship is very peaceful and the place to head to if you do not like noise. Certainly I have always avoided children’s pools and busy deck bar areas but I am not a party pooper. If you enjoy sail away parties, entertainment on deck etc then this ship is great. If you want quiet, peace and pleasant surroundings than this ship is great at the front or rear. I used the gym and spa both of which were good. The main dining room was very nicely decorated with a good menu, great food and excellent service. The food in the buffet despite the reviews was excellent. This ship caters for 3100 passengers from early in the morning until the early hours of the following day. You will not be disappointed with the quality or selection of food not even if you think you are Gordon Ramsay. We loved the Strictly come Dancing theme and the highlight was the very approachable and lovey Lisa Riley who had time for everyone. Also the fabulous Strictly dancers and the wonderful Craig Revel Hallwood. The ports of call were all good, the P&O trips enjoyable. Yes I know people say they are expensive but if you haven’t been somewhere before you want to be in good hands. In summary a lovely ship, excellent food, great service and something for everyone. I would score the ship ten out of ten but can only score it 9. I am not an anti smoker but was surprised how much space is occupied by smokers. Read Less
4 Helpful Votes
Sail Date: June 2018
WE have cruised with P&O several times before, the last time 2 years ago, and how the standards have fallen since then, the food was no where near as good, with the buffet food poor, and portion sizes shrinking, even main dinning room ... Read More
WE have cruised with P&O several times before, the last time 2 years ago, and how the standards have fallen since then, the food was no where near as good, with the buffet food poor, and portion sizes shrinking, even main dinning room meals were small, however better quality than the buffet. The ship itself looked very outdated in places, with seats in lounges being hard due to the amount of use over the years, it really needs refurbishment to compete with other cruise ships we have sailed on. The entertainment was good on our cruise and overall we had a good time, our saying was acceptable but not exceptional. Unless refurbished soon we would not rush to sail on the Azura again, ships in other fleets offer better conditions than this one at present, and it makes me think which way P&O are heading by letting overall standards drop. Read Less
8 Helpful Votes
Sail Date: May 2018
We selected a 7 night cruise on P & O Azura to fit round my working commitments, my wife being retired. We chose to drive to Southampton from home in Lancashire and set off nice and early at 5am even though it was a Saturday ... Read More
We selected a 7 night cruise on P & O Azura to fit round my working commitments, my wife being retired. We chose to drive to Southampton from home in Lancashire and set off nice and early at 5am even though it was a Saturday sailing. Traffic and conditions were favourable so we had a great trip and were in Southampton for 9am so stopped at Tesco and COSTA Coffee and arrived in the CPS car park at 11am. That was very efficient, close and soon we were seated in the terminal. We awaited the embarkation process which commenced, as last year for Ventura, just before 12 noon and was as efficient as last year. Once on board we made our way to the buffet for a spot of lunch. Whilst in the buffet they announced that cabins were ready early so we made our way to Australia Deck, deck 12 and A223, our home for the 7 nights. A wonderfully clean and bright balcony cabin on the front starboard side of the ship with a very comfortable bed, arm chair, small but adequate TV and an ample bathroom. We met BB, our cabin steward who was excellent in the way he took care of everything brilliantly without being noticed at all. The cases arrived quickly so we unpacked we decided to check out the ship and found it most pleasurable and almost a copy of both Crown Princess and Ventura. We were also pleased to see we have been allocated Freedom Dining unlike last year and this we enjoyed. We were allocated the Peninsular Restaurant and the service was excellent in all areas that we got seated during the week. We really prefer to be on a table for two so had this option every meal time which was great. We had nice meals in every evening, so much so my thought of booking Sindhu and Bay Tree evaporated. The food was a notch up here to that on Ventura last year. Breakfasts were always taken in the restaurant and were of an excellent standard. We did the emergency drill on time and sailed almost on time. We had a nice sea day on the Sunday and of as it was a hot day it was busy on the outer decks with everyone taking advantage. We availed ourselves of most bars over the cruise but as we are not huge drinkers so it was more for a change of scenery than anything else. We enjoyed two of the three production shows (missed the last as we were late in the restaurant) that the Headliners cast put on and both were enjoyable, WE3 were a fantastic act, Tucker enjoyable. In other lounges the singers and bands were good, the second comedian, Tom Binns, in our eyes poor but of course entertainment is very subjective. We enjoyed the port stops and also the warm weather. We don’t book ship trips but made our own way without spending silly money. We enjoyed Hamburg & the layover in Amsterdam and did city tours at each and after dinner walked around Amsterdam taking in the sights on the second night when we had better weather than the rain of the previous evening. Second sea day was spoiled by a sea mist all day but that's no the fault of the ship or company. Le Havre was quiet, we walked round, visited a couple of churches plus some shops and if I went again I would take some form or tour or hire a car to get out and see the surrounding parts. The night sail back to Southampton was very pleasant without helicopter medical emergency as last year on Ventura. The captain was excellent and efficient in telling you about the cruise, the interactive map on the cabin TV could be better. My wife was disappointed with the Pilates class but that was a minor negative in a week of positive. Disembarkation was first class, we chose to take our own luggage off and literally had breakfast and walked off the ship, no customs issues or waiting in lounges for times to leave and we were in the car hitting the road back North by 8am. Despite some average to poor reviews I have seen recently on various sites I thought Azura was probably on balance the best of the three P & O trips we have had and I would not hesitate in booking again. I would mark this as a 4.5 / 5 (you have to choose 4 or 5 on here so I have put 4 but it was above that but not a 5) to be honest and chatting with many others on the cruise I think most had a good time and would hope they would also offer a positive review. Read Less
2 Helpful Votes
Sail Date: May 2018
I have been on few cruises and have to say this felt like a massive cash grab. The sky screen has broken pixels and needs repairing. The buffet food was Very substandard compared to restraunt, and the grab and go bar was chips ... Read More
I have been on few cruises and have to say this felt like a massive cash grab. The sky screen has broken pixels and needs repairing. The buffet food was Very substandard compared to restraunt, and the grab and go bar was chips smuthered in salt and chicken scraps in bread crumbs. They have no drinks package other than wine, and the pints around the pool are served in scratched plastic glasses. A peroni is £475 a pint and comes in 300 ml plastic glasses. They offer a kids soft drinks card at £35 for 20 drinks. This is a piece of card that if lost is non replaceable so I had to buy 2 more after the kids lost them and P&O are just pocketing all the unused drinks you pay for. I books the Van Gogh art tour for myself and 2 teenagers, P&O charged full price for kids aged 13 and over. Van Gogh charge €3 for kids aged 13-17. That’s £61 to pay for a 1 mile bus ride. Read Less
Sail Date: May 2018
Staff - couldn't fault the staff for the most part they were exceptionally good. Drinks – P&O don’t do a drinks package other than a buy 20 soft drinks for the price of 19 so those who enjoy a drink run the risk of finding ... Read More
Staff - couldn't fault the staff for the most part they were exceptionally good. Drinks – P&O don’t do a drinks package other than a buy 20 soft drinks for the price of 19 so those who enjoy a drink run the risk of finding themselves with a high bar bill at the end of the cruise. Swimming pools and recreation activities - P&O have the basics in the form of pools and hot tubs but not much else. The main pools are busy but the adults only one can be reasonable and is for 18 years and over. We had an unfortunate incident in that a small piece of rust splashed up from the hot tub and embedded itself in my Husbands eye. We weren’t aware that was the problem but after his eye had been hurting for some time we went to see the on board medical staff where the receptionist informed us that just to get looked at would cost us around £80. My husband decided to try some eye wash from the on board shop however as it was getting worse we went to medical at around midnight to discover they were closed. The problem started on the penultimate day of our cruise and my husband decided to wait until we got home to see the optician who sent him off to the hospital to have it removed by a surgeon. We reported the issue to P&O and they offered a £250 refund. We were happy this was a freak accident however they should consider an option to have the medical staff look at the problem before charging as this was a problem caused by their ship and as such they should have helped with it on board rather than just telling us it was £80 just to get an opinion. Quizzes and shows - you need to turn up between 30 and 45 minutes early to these things if you want a good seat (or in some cases any seat at all) the shows were all of excellent level, although they don’t do a full broadway show they do 1 hour shows that are very entertaining. Photo's & other items to purchase - all your pictures £100 not bad we only got a couple of pictures and they were a good price also. Bathrobes £30 for 2 total bargain. Anything extra you may want to pay for was mostly reasonably priced. Food - Breakfast Breakfast in room good, big queues for buffets, sit down breakfast very good. Food - lunch, snacks and late night food. Buffet busy and staff miserable, good snack options and food available pretty much all night. Food - dinner Buffet at dinner time was horrific but main dining was really good including 'always available' options which were nice. Food - room service Food was nice and service was excellent. Complimentary drinks – Water or Tea/Coffee with your meal, bit limited in options. All around P&O was a good experience ignoring the unfortunate incident with the hot tub and we have booked another cruise with them this time to take our teenage kids as well. Read Less
4 Helpful Votes
Sail Date: May 2018
We have just returned from a lovely cruise aboard the Azura down to the Canaries. Food in the MDR’s and buffet were excellent. We also went to Sindhu, the Glasshouse and the Beach House. Enjoyed them all. Entertainment in the ... Read More
We have just returned from a lovely cruise aboard the Azura down to the Canaries. Food in the MDR’s and buffet were excellent. We also went to Sindhu, the Glasshouse and the Beach House. Enjoyed them all. Entertainment in the evening was of the usual high standard, and we were unable to get around to see all the acts. We were however a little disappointed with the daytime offerings. But this was simply because we had so many sea days which were all bad weather, so we relied on daytime activities to amuse us. We had our elderly parents with us and we were all looking forward to decent guest speakers. Olly Smith was brilliant, but as usual, the speaker on WW2 (dreadfully dull) was on every day. He has been on other ships, we have also had him on the Britannia and Ventura. Come on P & O, do you think everyone wants to hear this day after day? The artist John Gifford was charming and interesting and my Mother enjoyed his demonstrations. We booked late and had balcony cabins on the Lido deck, starboard side. They were fine, although the overhang prevented the sun coming on the balcony most of the time. Also, the smell of smoke which shot through the end door every time it was opened was quite nasty. The whole corridor was affected by the smell and entered our rooms. We were surprised that the whole of the poolside this side was taken up for smokers as it also contaminated the grill bar area as well. All in all, a lovely cruise. Britannia is still our favourite ship. But Azura lived up to its expectations. Read Less
Azura Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.8
Entertainment 4.0 3.5
Public Rooms 4.0 4.0
Fitness Recreation 5.0 3.7
Family 4.0 3.7
Shore Excursion 3.0 3.4
Enrichment 3.0 3.1
Service 4.0 4.0
Value For Money 4.0 3.6
Rates 4.0 3.8

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