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2 Helpful Votes
Sail Date: April 2017
Fourth cruise with Azamara (and fourth cruise ever!). Wonderful to do the Trans Atlantic and it was all that I have come to expect on Azamara. Once again the whole crew from Captain Carl down were so friendly, professional and engaged. The ... Read More
Fourth cruise with Azamara (and fourth cruise ever!). Wonderful to do the Trans Atlantic and it was all that I have come to expect on Azamara. Once again the whole crew from Captain Carl down were so friendly, professional and engaged. The stateroom was always beautifully presented and the bed was very comfortable. Food was great and the whole ambience of the ship was so relaxing and perfect for a luxury break. Really interesting ports - loved the Azores and Gibralter and Tangier and Huelva were great. So good to have an overnight in Barcelona - and the ships tours and shuttle service were outstanding.The other passengers were a great mix of friendly, interesting and well travelled people.Loved every moment and special thanks to Juan (my room person), Ketut, Ruby, Bagus, Aldin and Daria (brilliant bar staff), Russell on room service and Alfred in Windows! Researching my next Azamara cruise - that says it all! Read Less
BBMacLaird, CBO - Azamara Club Cruises has responded
Thank you Bali23! So glad you enjoyed the TransAtlantic voyage on our Azamara Quest. We look forward to welcoming you back aboard soon!
1 Helpful Vote
Sail Date: April 2017
We have cruised well over 30 times and this was one of the best experiences ever! It started with Captain Carl Smith. He was so wonderful and full of personality. The crew was exceptional and what's best of all, no samm annoying fee's ... Read More
We have cruised well over 30 times and this was one of the best experiences ever! It started with Captain Carl Smith. He was so wonderful and full of personality. The crew was exceptional and what's best of all, no samm annoying fee's for every liquid beverage. That's right! Drinks and gratuities were not billed separately. The shows, crew and size of the ship was perfect for us! The selection of ports of calls was a perfect pick. Embarkation was the quickest we have ever seen. No long lines getting on and off of the vessel. The food was of great quality and offered a variety of local dishes which is a great way to live local. Rather you are a first time traveler ( we sailed with a couple who enjoyed their first) or a seasoned professional ( as we like to think we are) Azamara is a great choice. Bill and Gladys Mercurio Read Less
18 Helpful Votes
Sail Date: September 2016
With a little more planning and attention to detail by the Cruise Director and his team, this could have had a five star rating but opportunities were missed. The inadequacy of planning was most noticeable in the failure to ensure ... Read More
With a little more planning and attention to detail by the Cruise Director and his team, this could have had a five star rating but opportunities were missed. The inadequacy of planning was most noticeable in the failure to ensure that lectures about port information were given before the port itself was reached. Quite why some sea days had no port lectures scheduled, resulting in them being shoe-horned in on days when we were in port, remained a mystery. So far as attention to detail was concerned, an obvious failure was the scheduling of activities in unsuitable spaces. There were times when I felt the Audio-Visual team were deliberately sabotaging events. It ought not to beyond their ability to prevent a curtain from straying across their projected stage backdrop! The activities themselves were pretty humdrum and repetitive withe the exception of the "Iron Chef" event. On the plus side, the food was of very high quality and service in both the main dining room and the buffet was exceptional. Indeed the buffet should not be considered a self- service restaurant as waiters are at hand to bring anything required. The ship is exceptionally well staffed both in terms of their numbers and importantly, their quality -- by far the best I have come across in 20 years of cruising. Staterooms are surprisingly small for a ship operating in the upper- market sector. There was barely room to pass each other within the cabin. Two chairs (non-reclining) and a dining-height table took up practically all the space on the small balcony. The smallness of the ship also put walking space at a premium -- there is no wrap-around promenade deck. An upper deck is kept free of deck chairs but at 13 circuits to a mile is a pretty tight space. To compensate there is a reasonably equipped gym. The ship lacks a dedicated cinema -- the " Calypso Lounge" has to to be used for this as well as being the Showtime venue, the Lecture theatre, and a Quiz Room. The lack of raked flooring makes cinema viewing particularly difficult. A good point, at least for me, was the lack of announcements on the PA system. Azamara caters well for those wanting a peaceful, comfortable cruise. The high volume of returning passengers suggests that the Line has a successful formula. Read Less
4 Helpful Votes
Sail Date: September 2016
This was our fourth cruise with Azamara, in fact the only cruise line we have ever been on. We decided on a transatlantic, because what could be better than cruising into the old port of Montreal where we live! My father also did a similar ... Read More
This was our fourth cruise with Azamara, in fact the only cruise line we have ever been on. We decided on a transatlantic, because what could be better than cruising into the old port of Montreal where we live! My father also did a similar trek ages ago when he came to Canada from Ireland. We did not stay in Southampton before the cruise began, we flew into Heathrow, and taxied to the ship. We were booked in the Spa suite, one of the new suites added on during dry dock renovations. The spa suite is beautiful and spacious. There are a few things I will suggest to the company though, the table they had in the room originally, is too small. we love to eat breakfast in our room, alone. So I asked them for a bigger table and they brought one up right away...a beautiful mahogany table, perfect size. They need a bigger table on the balcony as well, which I will suggest as well. I know the soaking tub took up room on the balcony, but it is still big enough for a nice size table. I found the spa music a nice touch, the only problem was the music would start playing all of a sudden, and whenever the captain addressed the ship all we could hear was the spa music. They did have their electrician come in and fix the issue. The double sink vanity was superb. i am not a fan of the modern sinks being on top of the counter and not sunk in, but this one worked! All they need for the older women is a magnifying mirror. We did have one major issue with the shower door. First the good stuff, the shower is amazing, the rain shower and side jets, just wonderful. Now our cruise was a little rough in the north Atlantic, there were two tropical storms churning away, making for a rough ride. Our shower door had a very small magnetic strip to hold it closed, well that little magnetic strip failed miserably. I had to call the maintenance crew more than once to try to fix it, it never really was fixed by the way. I had to rig the door closed when not in use with a chair, our camera bag and a towel. This door was swinging open and slamming closed and I thought it would break at one point, not to mention it was loud as well. We did complain to the hotel manager and he was very generous with a settlement. The ports of call were well planned out and the excursions well done. The entertainment on board was just excellent. Their cruise director, Russ, is a super sweet, very knowledgeable and friendly person to chat with, his entertainment crew were fantastic. I would absolutely cruise with them again, not a trans ocean cruise though. The food, we ate only in the specialty dining rooms, their chef, Iwan pennings is absolutely amazing. The flavors and the quality of the food was perfect.The sommeliers were excellent in anticipating what wines we would like. All in all, we enjoyed this experience and we will cruise with Azamara again in the near future. Read Less
6 Helpful Votes
Sail Date: September 2016
We booked this cruise almost 23 months before sailing, as the ship was being repositioned to Montreal for a Charter. We paid for an inside cabin, but were upgraded to a V2 balcony cabin. Although we rarely used the balcony due to poor ... Read More
We booked this cruise almost 23 months before sailing, as the ship was being repositioned to Montreal for a Charter. We paid for an inside cabin, but were upgraded to a V2 balcony cabin. Although we rarely used the balcony due to poor weather on the Atlantic crossing, it was useful for taking early morning photos when we arrived in port. The weather in all ports of call was good, more than be said for mid Atlantic. The Captain took a south west course towards the Azores, to avoid Tropical Storm Ian. This he did successfully, but had to go through the tail of the storm before arriving in St John's Newfoundland. I am Lactose Intolerant and was well catered for. I pre ordered my food the night before and the menu was adapted accordingly, except for sweets, which could not be pre ordered. Eventually, after speaking to the Maitre'D, I was made 'specials.' I found I was searching for things to do on Sea days, as I am not interested in quizzes and there was an overload of these. There were enrichment lectures, mainly on the Solar System, Planets and Weather Forecasting. These I found rather beyond my understanding, but they were well illustrated. As the first 4 ports of call were immediately after leaving Southampton, there was no opportunity to hear port lectures on these. The port lecturer had pre recorded these for viewing on the stateroom TV, but there was no time to view them, as we were in port! I found the Land Discoveries programme to be very expensive, so we didn't take any ship's excursions. Instead we DIY. Honfleur We took the free ship's shuttle and walked around for 3 hrs on a pleasant sunny market day. I did however find the cobbles difficult to negotiate. Mont St Michel Here we took a private tour, arranged through ACSM tours. They were excellent. St Peter Port Here we took the ship's tender into the port. We did a bit of shopping and then took the road train which went around the port. Cobh As we had been here before, we took a tour arranged by a fellow passenger via Butlers bus tours. This was to Lismore Castle gardens. Another great day. St John's Newfoundland. A great welcome by the towns folk, who were lining the cliffs. It was good to put our feet on dry land again, so we took the opportunity to walk around and take pictures. I had read that there was a road train which went around the town when cruise ships were in port, but I didn't see any evidence of it. Saguanay The Captain first told us of beluga whales in the entrance of the Saguanay river, then he stopped the ship near the statue of 'Our Lady of Saguanay' on Cap Trinite. We then had a wonderful greeting by townsfolk, who served bilberry pie and juice to us. Quebec City We took a taxi tour out to Montmorency Falls. These are higher than Niagara but not as wide. The weather was excellent, so we took wonderful photos. We then returned to the town, to be given a tour, before being dropped off near the Funicular railway. This took us down into the Old Town, which was very similar to Mont St Michel streets. Montreal Unfortunately, we were in the commercial port, as the passenger port is being renovated. We were taken by shuttle across railway tracks and less touristy areas into the port for the old town. I must say I wondered where on earth we were being taken. We then spent the morning looking at the Cathedral and those shops that we could get into by stepping across road works. Disembarkation. This was very well organised, we had been allocated bus 15 and outside we were lined up to await the arrival of the bus. We were taken to the Marriott hotel, whose ground floor was part of the airport concourse. This made life easy, a simple walk into the airport, which made waiting for the pre arranged transfer bus unnecessary. For more information go to : http://boards.cruisecritic.co.uk/showthread.php?t=2406441 Read Less
6 Helpful Votes
Sail Date: September 2016
After cruising on all the "regular" lines since the 70's, my husband and I sailed a step up on Azamara. We mainly chose this line because it was convenient for us. We had our Retirement trip and stayed in Italy for 10 days and ... Read More
After cruising on all the "regular" lines since the 70's, my husband and I sailed a step up on Azamara. We mainly chose this line because it was convenient for us. We had our Retirement trip and stayed in Italy for 10 days and wanted to do a trans atlantic cruise back across the pond. Wow are we glad we took Azamara! Everything was excellent. No lines, no screaming children, no rock climbing walls. Just pure relaxation. The beds are fantastic and the linens sublime. The service is impeccable. The food is awesome even in the main dining room and the pool grill. There was always a deck chair and always a clean table at the buffet which was the best I have seen at sea. This is not a "party" ship. Mostly older folks 55 to 70. Since I fit in that category I felt right at home. I now understand why over 40% of the passengers are repeat customers. They only have two ships but for everything the provide including wine, cocktails,sodas and specialty coffees at NO EXTRA CHARGE it is worth every dime. So after 20 something cruises I am now a loyal Azamara fan. Just wish I had become one sooner. Read Less
9 Helpful Votes
Sail Date: April 2016
We were on the Azamara Journey for the transatlantic sailing April 5 to April 20 of this year and overall it was our 11th with Azamara and our 72nd cruise in total. Unfortunately, we were very disappointed and after returning home ... Read More
We were on the Azamara Journey for the transatlantic sailing April 5 to April 20 of this year and overall it was our 11th with Azamara and our 72nd cruise in total. Unfortunately, we were very disappointed and after returning home cancelled 3 future cruises with Azamara. We prefer to dance after dinner, rather than sitting in a show, and unfortunately many evenings for us were tedious and boring. Dancers require good music, variety, and a good surface on which to dance. The Journey fell short on the music and from what we understand from a reliable and official source on board, the Quest will not have a good dance surface, even after being in dry dock. Three nights during the 15 days on board, there was no music at all in the L. R., not even recorded until the DJ appeared at 10:30, and for the other 12 evenings there was only ONE guitarist. Azamara used to have a duo on board, and obviously one guitarist cannot provide the variety that a duo can and did. Is this a "cutback"??? For the last 5 years, Azamara has been our favourite line and as such we recommended the line to literally dozens of others. Sadly, we will not be doing so after our latest experience. We overlooked the myriad of things were not up to par after the makeover since we had expected that not everything would be perfect, but since the corporate office has chosen to ignore those of us who love to dance, we will switch our loyalty and future recommendations back to other ships (competitors) where we know that evenings will be more fun for us. Read Less
11 Helpful Votes
Sail Date: April 2016
This was our 19th cruise on about 8 different lines. We generally take transatlantic crossings as a way to get to or from Europe. Fourth time on Azamara (AZ). We had a good time, highly enhanced by a group of extremely friendly ... Read More
This was our 19th cruise on about 8 different lines. We generally take transatlantic crossings as a way to get to or from Europe. Fourth time on Azamara (AZ). We had a good time, highly enhanced by a group of extremely friendly passengers. I'm not sure what AZ does to attract such friendly positive people; they are so much more outgoing and welcoming than on many other lines. If you like to socialize and meet new people, you will have unlimited opportunities. No snobs on board. The embarkation and dis-embarkation were a breeze, as were the processes of getting off and on at all ports. This is a complete pleasure after some nightmares on a couple of other lines. Very well done AZ! Service was almost always perfect, friendly, and personal. We were well taken care of. Most of the officers and top staff are around the ship, so you will have the opportunity to meet them and chat. They openly request feedback. The Journey recently came out of dry dock and there were some issues on the first cruise afterwards, but most of them have been resolved. The big transformation was the Looking Glass to be changed into the Living Room. This is the big observation bar on the 10th deck. It's now a gorgeous multi-purpose space and a big success. Otherwise you will find new carpets and some new furniture and new interior design in the cabins. A part of the retrofit was an incredible amount of re-wiring. We had hoped that it would improve internet speed and band width, but alas, we noted no difference from a crossing on the Journey in November, 2015. I was very happy in the Fitness Center almost everyday. I was concerned when I noticed that one of the recumbent stationary bikes was broken, but since the Center was so empty, I never had a problem getting my workout in. Beverage service was always perfect. We found the daily complimentary wines to be quite good, and often asked for a wine that was served on a previous day that we had liked. The selection of complimentary beers and soft drinks is very very limited. Food is very important to us, so I tend to be quite picky. We had many meals in the specialty restaurants which were all very good, although we got tired of the menus that never changed. One night in Aqualina we successfully built our own past dishes and were pleased. One of our best meals was a special rijsttafel, an Indonesian banquet, absolutely superb. I remember that they charge $25 per person. Food quality at the Windows buffet was adequate, a step above mass-market lines but below luxury lines. Sad to report that the food quality and selection in Discoveries, the main dining room, has slipped noticeably from a couple of years ago. It's now in the mass-market category, much like what you would find in the dining room on a Celebrity ship. The Patio is set up as an al fresco dining area at night, lovely space but the food quality is mediocre, nothing special. Entertainment was OK, but really no different than on most modest-sized ships. AZ uses many of the same guest entertainers you find on other lines, and you may have seen them all before. Talented people, but shows that one finds only on cruise lines. The big shows, which included talented dancers and singers, were carbon copies of what one finds on other lines, and not to our taste. AZ's biggest letdown, IMHO, is in their destination preparation and enrichment areas, and in the lack of variety of activities on board. Since this was a crossing, many passengers looked to be engaged or entertained during the day. Not much going on except lots of trivia contests, art auctions, napkin folding, the usual simple stuff. Guest lectures were not very challenging or interesting. Worst was that AZ offered very little preparation for our 5 ports, just some printed basics with the daily bulletin. No lectures or slide shows to prepare us. We stayed in stateroom 6088, which I will attempt to review below. There were lots of unresolved issues from the dry dock. The staff got an earful of complaints about these issues from the PAX in similar-sized staterooms. Last very positive note: The Cruise Director and Guest Relations Director hosted 2 LGBT get togethers which were both well-attended. They personally welcomed us, told funny stories and related that the AZ CEO is reaching out (wisely from a marketing point of view) to the LGBT community. These meet-ups were followed by hosted LGBT dinners in the dining room. Very nice touch. Nothing close to this on any of the other lines we have sailed. Thank you Azamara! Read Less
12 Helpful Votes
Sail Date: April 2016
We did the TA repositioning cruise for our 25th anniversary and enjoyed it alot. If you like "sea days", then this is the type of cruise for you. We were a bit nauseous with some ocean waves the first day, but got comfortable ... Read More
We did the TA repositioning cruise for our 25th anniversary and enjoyed it alot. If you like "sea days", then this is the type of cruise for you. We were a bit nauseous with some ocean waves the first day, but got comfortable quickly. Very nice cruise company and service was fantastic ... always with a smile and a "Hello, Mr and Mrs A". Food was B+ to A-, so do not expect a 3 star Michelin food, but it was tasty, plentiful and the variety was excellent. Shows were good. Do not expect to beat the house in Bingo or in the Casino, but it is fun to try. Aqualina and Prime C were very good, but we liked the Windows buffet the most. The gym, spa, pool, track and hot tubs were all used and appreciated. Mostly we relaxed, but of course, we ate too much. Port stops were good and I was surprised that we could be back on board only about 30 minutes before departure ... I was thinking it might be 90 minutes. Drinks were good - no complaints. Wines of the day were good and a nice selection of varieties ... my wife and I are wine experts and found the selections to be good. The crowd was "senior", so do not expect alot of raucous partying and craziness. All in all, I would say we felt it was a great cruise for the money and we would recommend Azamara to all our friends. Read Less
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