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Sail Date: January 2014
We have cruised on several ships over the years, but after experiencing Azamara I'm afraid we are now jaded! Before we stepped onto the gang plank the Captain walked up to us and introduced himself, throughout the cruise he and Russ ... Read More
We have cruised on several ships over the years, but after experiencing Azamara I'm afraid we are now jaded! Before we stepped onto the gang plank the Captain walked up to us and introduced himself, throughout the cruise he and Russ the cruise director would engage you in conversation. After being on board only a couple days we all got a letter in our cabins asking if we had any suggestions as to how they could make our experience better. They wanted to know early on so we would get the benefits of those suggestions, as I said, class act. We have cruised on one of Quests sister ships before and deliberately choose this size ship because we prefer it to the larger ships, it's beautiful.the food, entertainment and port choices were great. We enjoyed the many new friends we made. This is a ship designed for seasoned travelers, I probably wouldn't take my grandchildren on this one. Read Less
Sail Date: April 2011
It was our first cruise with Azamara Quest and the first on a small ship. I was a bit apprehensive as to how it would measure up with the larger shipsI needn't have worried. The decor was like a retro hotel, spotless, and well ... Read More
It was our first cruise with Azamara Quest and the first on a small ship. I was a bit apprehensive as to how it would measure up with the larger shipsI needn't have worried. The decor was like a retro hotel, spotless, and well appointed. The food was very good hot and with plenty of choices, We had the choice to eat at the special restaurants and the food was good there too but the discovery was also very goodService was excellent couldn't do enough for us Cabin was comfortable, nice thick robes and slippers Enjoyed having overnight in the ports gave you more opportunity to explore Entertainment wasn't as good as the big ships ie the Diamond but thats understandableI suggested that they may provide more lectures for days at sea.Would recommend this cruise line? - certainly wouldForgot to say what impressed me no end was the senior staff including the captain was there to shake your hand as you left the ship How good is that!!!! Read Less
Sail Date: April 2010
Having sailed previously on Azamara in spring 2009, I was especially curious about the new changes on this cruise. All of the described changes as listed in the new brochure are in place. Unlimited wine with lunch and dinner in all ... Read More
Having sailed previously on Azamara in spring 2009, I was especially curious about the new changes on this cruise. All of the described changes as listed in the new brochure are in place. Unlimited wine with lunch and dinner in all venues,bottled spring water anywhere on the ship, cans of soft drinks available anywhere on the ship including extra cans in the stateroom refrigerator, Cova specialty coffee, included gratuities,and free self serve laundry. The wine was good...and it was poured freely. Soft drinks were very nice while sitting by the pool or in a lounge. Cova coffee was outstanding. I had never tried before on my many Celebrity/Azamara cruises because it was an additional charge. If they had given each guest a free taste of the coffee, I'm sure that I would have purchased more cups...it's that good. The ship is still beautiful. Our veranda cabin was small, but comfortable. Ample room to store our clothes. Bags went under the beds easily. Veranda had 2 chairs and a table. Our cabin stewardess, Maria kept everything clean and neat. The new attendant costumes may not be fancy like the previous butler costume, but the staff likes it better. They said it was more comfortable to work in. Regardless of the uniform, the butler/attendants do a good job. Bathrooms are very small. Taking a shower with the shower curtain closed is a challenge...okay when the ship is in port...when the ship is at sea, the curtain can swing into you. Since the shower head is a hand held unit, keeping the shower curtain open works well. If water gets on the floor, there is a drain in the floor. There are plenty of hooks (6) on the bathroom door, 3 glass shelves, and enclosed cabinet with 3 more shelves. Under the sink, there is another large shelf. The cabin could use some updating. New beds or mattresses would be an improvement, cabin furnishings are showing wear, and the carpets need to be replaced. It didn't hinder our cruise, but Azamara should pay attention to the furnishings. Excursions were very good. Guides were very informative. Hosts that went along on the excursions were excellent. Liszl was superb. Our thanks to the excursion staff for their splendid efforts to make our cruise great. Food was good to great. Prime C was as good as ever. Aquilina is a close 2nd. The MDR is always nice. They try hard to please. My favorite waiter Philip was a gem. The buffet had interesting choices. Pool grill also changed some of their offerings. Room service was good and quick. Heike, the hotel director, was excellent. She always had a gorgeous smile on her face. No problem was too much for her to solve. It was obvious that the staff enjoys working with her. One of the nicest experiences of our cruise was the opportunity to dine with Heike and other selected guests one evening. A splendid evening of good wine, great food, and excellent service. The group photo was also a nice touch. We had a great time. Cruise was relaxing. I just hope that with the new price increases, they don't price themselves too high to continue. The relaxed style is a plus. Also, not having many kids on board is very nice. I love leaving the formal clothes home. I enjoy meeting and dining with a wide variety of guests. A beautiful cruise. Thanks to Heike and her staff for an excellent vacation. Read Less
12 Helpful Votes
Sail Date: October 2018
On the first day of the cruise (October 28), my mother was giving my son a shower and he had found a piece of broken glass on the shower floor, picked it up and gave it to her. My son is 15 months old - if he stepped on the glass or ate ... Read More
On the first day of the cruise (October 28), my mother was giving my son a shower and he had found a piece of broken glass on the shower floor, picked it up and gave it to her. My son is 15 months old - if he stepped on the glass or ate it, my son could have been seriously injured. They moved my mother and son to a different room where the shower did not work and they had life boats in front of the window. On the second day of the cruise (October 29), we were returning from Rome and we were unable to get on the boat because the ropes had snapped due to the weather. I have never heard of something so unsafe happening before. What if someone was boarding when the ropes snapped? How did the cruise not comprehend how much weight the ropes could hold against the current? Anyways, we waited in the terminal for 45 minutes and we were waiting 10 minutes outside until one of the crew members noticed we had a baby and shuttled us to the front of the line. My son had gotten a cold as a result of waiting outside due to the cold and wind. The same evening (October 29), we had all went to dinner and I had requested for a waiter to bring my son a simple order of pasta and meat sauce. When it arrived the food was lukewarm. I did not think anything of it because my son was crying so I gave him some of the pasta. I also had some and so did my husband. That night and for the next two days we were sick. The only person who was not sick was my mother and she did not have any of the pasta. The next day (October 30th) my husband and I were in bed the entire day while my mother looked after my son due to our food poisoning. Around 3:30 I decided to go to the patio to try and have something light. It was quite cold so I went to get a blanket. The staff were taking blankets from the dirty container refolding it and giving it to other patrons to use on deck and also handed me one. I explained my situation to the ship manager, requesting my son and mother be moved to a room closer to my husband and myself so it would be easier for me to go back and forth between rooms because I am sick. He could not accommodate me on that request. Complete lack of empathy. Instead he asked if I had travel insurance for this trip if I did want to leave. Complete lack of responsibility and respect because the issues affecting my trip are directly due to this ship's disorganization and sanitary standards. I was given the understanding and impression that he really doesn't care. One guest overheard my conversation with the manager and later came up to me and said it was very disrespectful with how the manager dealt with the situation. The next day we went to the spa- my mother has diabetes. After she finished her massage she asked the therapist if she could have 5 mins to lie down because she felt dizzy. I am an RN from Canada, immediately I would think hypoglycaemia and get a juice or sugary beverage for the patient. Instead the 'therapist' said 'no please hurry up and get up, I have other patients.' And left. That day the boat was rocking severely and she had to hold the walls to support herself. I am normally easy going person but this is so extreme there is no choice left but to complain. We take a cruise once a year and I understand things happen and based on the expectations I was given by the Azamara, this ship does not deserve the title of luxury cruise line. Nor do I see how it stands out in any way from the food to my experiences on board. This is also a cruise suited for a more senior crowd - no casino, nightclub, or late night entertainment - ship is completely dead around midnight. Spend that little extra and take Regent Seven Cruises, much better experience and ship. Read Less
20 Helpful Votes
Sail Date: December 2016
It was my first cruise with Azamara, the first of two cruises booked with them. I didn't enjoy any single part of this cruise and feel "ripped off" as I did the last time we travelled with RCI. There were some points that ... Read More
It was my first cruise with Azamara, the first of two cruises booked with them. I didn't enjoy any single part of this cruise and feel "ripped off" as I did the last time we travelled with RCI. There were some points that were good, these being a nice cabin, nice ship, good service, good organisation at ports. Now for the bad points: The day time activities were beyond poor; a few trivia quizzes on sea days and two uninteresting lecturers, one talking about the past history of the ports being visited and one discussing whether China was defensive or aggressive. Certainly not topics that most women onboard would want to attend and not interesting to me. The entertainment by the visiting entertainers was reasonably good but the shows put on by Eric, the ships entertainment director and the ships singers and dancers was poor. I was fed up of seeing and listening to the narcissic Eric at every end and turn and the singers overall were far too loud and the words of unknown songs could not be distinguished. Overall, other than the visiting entertainers, the routines were amateurish. The guitar player was too monotonous and the ships pianist whilst good on the one night he played in the theatre but for the rest of the time was mundane. Few people attended the Living Room after 9:30 pm so dancing was none existent. It seemed to me that most people went to bed early. The ship in the evening was dead. However, what really upset me most was the poor quality of the food. My wife, daughter and daughter in law are all excellent cooks and we all enjoy quality food. My grandson is a trained chef and his chef uncle on the other side of the family has cooked not just for me but for Margaret Thatcher, The Queen, the late King Hussain of Jordan and Sir James Goldsmith. I know what represents good food and this didn't come anywhere near the mark. I don't believe the chefs are chefs, they are poor cooks. Breakfast was OK in the Windows restaurant although there was no Finnan Haddock and no Kippers. Lunchtime on sea days in Discoveries restaurant was uninspiring so most meals were taken in Windows Cafe. This was also disappointing as no meals were enjoyable. it was just food. Individual bowls of tomatoe, cucumber, onion, peppers and chicken served one day were in my opinion used the following day by turning them into a special salad using all of the same components. On several nights there was a theme, Indian, Morrocan and British. I decided to try the British night, my home country. Fish and chips were on the menu but I have to say that there isn't one British fish and chip shop who would offer the meagre portion of fish served by the server. There is more fish in a half a fish finger and the server then asked "Do you want one or two pieces". It was clear to me that the ships budget is limited in cost. Pasta and chicken dishes in Windows cafe and Discoveries restaurant predominate the menus. On the day of the barbecue it was held indoors. I asked why and they said it was the likelihood of rain but it was a sunny day and as we were only a few days into a long cruise it could have been postponed to another day but wasn't. There was not one single barbecue item, not a single sausage. Inferior chicken was offered wrapped in breadcrumbs to disguise the bone and gristle. A poor representation of a real barbecue. On another occasion in the cafe lamb hock was offered but since when has a lamb hock had a knee joint? After a few days of poor food I confronted the two Head waiters but it didn't make any difference. The menu in Discoveries restaurant is basically 75% the same every evening. So called specials make up the rest. Yet on one evening there was two chicken dishes and two broiled New York Steaks so limiting the choice further. One night I had the seafood soup. On the following night I had a different seafood soup but it was the same one as the day before: one prawn, one mussel and some clams. On the last night I had a lamb hock. I don't however believe it was lamb as the bones were far too big for a lamb and more likely to have been mutton. This was not five star food, I have been served better food in a works canteen. There was no sirloin steaks, no rump steaks, no steak Diane, no Tounedos Rossini, no cod loin, no chateaubriand. I have had those on other ships along with first class enrichment lectures and entertainment at less than half the price paid to Azamara. Since when has skirt from the bottom of a cow been served as a steak? The coffee in the Mosaic cafe was poor and several other people commented about this. Finally why do professional cocktail makers use measuring cups when dispensing the components of a cocktail when on Azamara the components are dispensed without regard to using the correct measures? Every drink served varies from the last one. All in all a thoroughly unenjoyable cruise. Whilst on the ship I contacted my travel agent and cancelled the second paid in full future cruise on Azamara. I will never travel with Azamara or RCI ever again. Read Less
44 Helpful Votes
Sail Date: May 2016
I cannot put into words strongly enough what a disgraceful situation we had to endure for eight days, if you want to diet this is the cruise for you the food is terrible, if you want to be treated like a second class citizen and ... Read More
I cannot put into words strongly enough what a disgraceful situation we had to endure for eight days, if you want to diet this is the cruise for you the food is terrible, if you want to be treated like a second class citizen and patronised cruise Azamara. When booking our cruise it was stated that suite quests could use the two speciality restaurants every night if they wish, this is totally untrue we were told quite clear and strongly by the concierge that it was first come first served, this was a special trip for us as it was a big birthday for my partner, we ended up having cold spag. bol in our suite, on the subject of food we did not once have a hot meal or drink it was either cold or tepid, as we were advised by the concierge that 80% of guests return year after year our opinions were of no concern and she could not assist us with our requests the only answer she always had was no. This was a very expensive and disappointing experience. Read Less
1 Helpful Vote
Sail Date: January 2019
We picked Azamara because of the itinerary: three ports in Cuba. The price was high, but it was billed as a "premium line" so we thought the cost would be worth the experience. We loved Cuba; I had arranged private guides through ... Read More
We picked Azamara because of the itinerary: three ports in Cuba. The price was high, but it was billed as a "premium line" so we thought the cost would be worth the experience. We loved Cuba; I had arranged private guides through FerTours (hats off to Alex!) in Havana and Cienfuegos and through Out of the Box tours in Santiago (Lisandra did an excellent job). In all three cities we traveled in early 1950's cars and the cost was far lower than the bus tours offered on Journey. Our cabin was drab and it was hard to believe the ship had been renovated. The bed was comfortable and the storage was ample. The bathroom was tiny and the shower had been designed for elves. The food on the ship was always available, but the only good meals we had were in the extra cost restaurants. We ate at Prime C twice and Aqualina (delicious Dover sole) once. The service in Discovery, the main dining room, was very slow and the meats (beef and veal) were beyond tough. We discovered that sticking with fish and seafood gave us the best chance for an edible dinner. The food at the White Night buffet was good, but the crowds made getting near your choices very hard. The brunch that was held once was also good. The service on the ship was excellent. Doug Cameron, a fabulous jazz violinist, entertained twice; we could have seen him every night. We will definitely see him if he ever comes to our town. Our trip was successful because we loved seeing Cuba, but we are still wondering why Azamara is a premium line. Read Less
5 Helpful Votes
Sail Date: December 2018
Thought this would be a journey of a lifetime Positives Cabin Good cabin staff Harold & Joycelen excellent room sevice good Guest entertainers Good Guest Lecturer Dr. Ron Orenstein excellent The Patio service ... Read More
Thought this would be a journey of a lifetime Positives Cabin Good cabin staff Harold & Joycelen excellent room sevice good Guest entertainers Good Guest Lecturer Dr. Ron Orenstein excellent The Patio service excellent Waiter in cabaret lounge Armadeo excellent Negatives Check in not very good. Azamara badly damaged suitcase in transit Food and service in discoveries not very good most of menu same for 21 days you areassigned a different table each night. Problem with ships evaporators shortage of waterfor engines, reduced speed miss a port. Norovirus on ship a few days. Pianist left shipweek to replace. Karioke machine packed up. Top & swirl machine not working 10 days Destinations lecturer very poor in fact removed from ship next lectures not much better. Misinformation given several times by cruise director. White night outside cancelledbecause to cold. Cancelled Falklands said because of high seas & winds. White nightevent outside cancelled because to cold. Azamazing evening in Montevideo auditoriumunsuitable floor flat sitting on wooden folding chairs made it extremely difficult to seeentertainers the crew had the best view standing in the aisles and on raised area at back Azamara said they do not now give out customer feedback forms they will E.mail you Still waiting Read Less
1 Helpful Vote
Sail Date: January 2018
My husband & I & our adult son have just returned from our, carefully researched and happily anticipated cruise around Indonesia. Our son has, well controlled & monitored, Bi Polar Disorder. Our staterooms were comfortable. ... Read More
My husband & I & our adult son have just returned from our, carefully researched and happily anticipated cruise around Indonesia. Our son has, well controlled & monitored, Bi Polar Disorder. Our staterooms were comfortable. The food was good quality in both the buffet & main dining room. the 'Brunch was a standout. Service there was very good. We also ate in Prime specialty restaurant & it was excellent. The public spaces were pleasant & cabin attendants very good. All of these aspects validate the value of a cruise. These things, however, pale into insignificance if our priority of emotional well being is not met. The Hotel Manager, on this Azamara Journey, comprehensively failed to give this to us. To facilitate making his job easy, he sacrificed our holiday to maintain the status quo for the ' regular ' Client Base & the staff. The surreal atmosphere, once in board this ship, was one of ' team staff ' & ' team cruiser ' all working together for the elusive Superior Azamara Brand. Our son was involved in an incident of indiscretion one evening for which he apologized & expressed his great regret. After enjoying just 4 beers, he was refused service at the ' pool bar ', ( because he had had too much to drink the afternoon before ) After that , he had made a firm conviction not to drink too much. We were with him & he was happy & not inebriated. Because he was refused service, on this occasion, he became bewildered and with disappointment he kicked a bucket of ice being moved, on the ground, into the back of the bar, unintentionally slightly bruising the leg of the bar staff member who was moving it. No passages were in jeopardy of having their cruise spoiled & staff were not in danger. He was ' Tried & judged ' by the Hotel Manager. Regardless of our resounding reassurance of " no chance of re occurrence ". Heavy handed punishment was inflicted on my son ( accompanied by a strongly implied threat of being evicted from the ship if the punitive conditions were not adhered to. ) I was an after hours manager for 30 years at a large private hospital, dealing with some extremely difficult situations, so I was astounded by the Hotel Managers lack of intelligent empathy that resulted in the discrimination that destroyed our holiday... for all of us....... ( in support of my son, who was summoned to the Managers office, I was forced to miss my highlight excursion to Borobudur, our main reason for going to this part of the world ) So........ take care, & be warned, fellow cruisers, if you choose to sail on the good ship Azamara Journey, never make a single mistake & play your part in the ' team effort ' game.......because you will not be afforded a second chance to redeem yourself........... So disappointing. Read Less
4 Helpful Votes
Sail Date: November 2016
We chose the Aramara journey because we wanted a luxury holiday to celebrate our 70th birthday and we thought that Azamara would be a luxury trip. The prices are certainly luxury. The first disappointment was the cabin, especially ... Read More
We chose the Aramara journey because we wanted a luxury holiday to celebrate our 70th birthday and we thought that Azamara would be a luxury trip. The prices are certainly luxury. The first disappointment was the cabin, especially the bathroom. My husband couldn't get in the shower and the cabin was very small. As it was a very rough crossing we had to spend a lot of time in the cabin. the engine noise was right outside the our cabin and it was noisy all night and day and prevented us sleeping. I did ask to be moved but was told there was nothing available except the cabin opposite which had the same noise problem. The lack of tea and coffee in the room was inconvenient although you could request this and wait for it to be delivered. As we weren't sleeping this would have helped if it had been in the room. The entertainment was dire. I have never seen such rubbish and we stopped going to any concerts. The entertainments officer Eric was brilliant although his staff left a lot to be desired especially the DJ. The food was faultless although as the trip was very rough a lot of the passengers didn't make it to the dining room. We couldn't use the pool a lot of the time and I think that the ship struggling in the rough weather partly due to its small size. The staff were courteous even when a lot of them were sea sick and we were very impressed with al of them. I would never choose an old ship like this again and it has certainly put me off cruising. What was supposed to be a treat ended up as an ordeal and we were very disappointed. Read Less
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