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2 Helpful Votes
Sail Date: February 2019
It is inexplicable why Azamara, when they drydocked the new to them Pursuit, did not add a pool heater. Although the pools on all the Old Renaissance ships are small and oddly shaped with their two whirlpools “pinching” the pool in the ... Read More
It is inexplicable why Azamara, when they drydocked the new to them Pursuit, did not add a pool heater. Although the pools on all the Old Renaissance ships are small and oddly shaped with their two whirlpools “pinching” the pool in the middle, Oceania made sure to add pool heaters, Azamara apparently cheaper out leaving the pool only functional for most when it is in the tropics. When we were quite surprised and commented to the in service staff we got shrugs and told that is how all the Azamara ships are. So if swimming is important to you as it is to us, beware you probably should choose a different cruise line Having said this, the staff are generally good, the staff/guest ratio and cabins fine (although like all R class ships on the small side. ,. Although I have heard from others that the food on Oceania ships are better, having been on both, I would rate them about the same with the exception of the smaller specialty restaurants on Oceania are free whereas the specialty restaurants on Azamara cost $30 each.3 for $70. On the other hand they have one free outing on shore which Oceania lacks....so on balance....unless you are a swimmer, or like the more frequent activities scheduled regularly on Oceania cruises or simply want to stretch out in a properly heated pool I would rate the two lines about the same...at least in their R class ships...with an edge to Oceania’s slightly larger Marina/Riviera and an edge to them if you are on a longer voyage as the costs of specialty dining in Azamara would more than offset one night’s activity. Read Less
5 Helpful Votes
Sail Date: July 2018
We chose this cruise based upon advertising and online recommendations. In a nutshell, the Azamara Quest over-promises and under-performs in many areas, all while charging premium dollars for the cruise. First, we have been on well over ... Read More
We chose this cruise based upon advertising and online recommendations. In a nutshell, the Azamara Quest over-promises and under-performs in many areas, all while charging premium dollars for the cruise. First, we have been on well over 100 cruises and my wife and I agree that the crew on the Quest was the best of any of our many voyages.They were consistently "GREAT". Also, the Captain interacted with the passengers daily, something you rarely see in today's cruise world. The food was hit or miss. We did not go to alternative dining. Food in the Discoveries Restaurant was good, but not great. Hit or miss! For example on several nights, I ordered fish, and without exception, it was very dry. Food in the windows café was varied and again, good, but not great. Based on our cruising experience, most of the shore excursions were grossly overpriced. While we were in port most days, and many passengers left the ship, activities on board were almost nonexistent. Those they had, included such things as "table tennis get-together, unhosted", "Enjoy a caprese Panini in windows café", "bridge game get-together, unhosted" and a "Last chance art sale". Entertainment on "The White Night" and the "Amazing Evening" was extraordinary and enjoyed by all. On balance, most of the other entertainment was good. The ship itself showed some signs that it was due to be refurbished; however, it was well-maintained and very clean. There was a daily trivia however unlike most ships, many of the questions were very difficult, to a fault. We have played a lot of trivia and Azamara must learn to ask questions that are age-appropriate for their passengers and challenging, but not impossible, to answer. I did use the fitness center if you times and the equipment was good, but very limited. The ports were fine and very interesting, but for the most part, very crowded, as you might expect in Europe, in the summer. One last thing. We were told not to make flight arrangements before 11 AM on the last day. As it was, passengers were told to disembark beginning at 8 to 9 AM. Had we known this, our plane travel home could have been much more direct and would have allowed us to get home without overnighting in New York City. Read Less
5 Helpful Votes
Sail Date: June 2018
This was our first Cruise with Azamara. Unfortunately our expectations were not met. We knew that the “Quest” was an older ship but did expect that the service, food etc. would compensate for that. The cabin - as for the ship ... Read More
This was our first Cruise with Azamara. Unfortunately our expectations were not met. We knew that the “Quest” was an older ship but did expect that the service, food etc. would compensate for that. The cabin - as for the ship itself - really needs a refurbishment. Especially the bathrooms, carpets etc. The cabin size is on the small side, which we knew though. The bathroom is very small and the including shower very tiny.. The service on embarkation day was really bad. We found our cabin to be without bathrobes, slippers, fresh flowers and some of the ameneties in the bathroom were missing. Dirty mirrows in the cabin and messages regarding on board credits to former cruisers had not been removed from the desk. On top of that we received one of our suitcases broken during the embarkation process.. Not really an issue but when it is said that you are to expect a high service then these things are not good enough. The first night we went to the main dining room where we found the service and the food to be very poor. The staff did it’s utmost but being very few persons to serve many guests that meant that we had to ask for water, wine when we wanted a fill up. We had bought the Ultimate beverage package due to a wider selection of wines and sparkling waters. However we had to sit waiting a long time (more than 10-15 minutes) for i.e. a Perrier as the staff had to go a long way to get hold of it. Furthermore we were told in the main dining room (and later) in Angelina and Prime C that portwine (Fonseca) was not included even though we had it in writing. Not comfortable to have to discuss this. We have never experienced such a bad service on our prior 6 cruises(Celebrity and Norwegian). To summit itnup: GOOD: Very nicely decorated “Windows Cafe” - the most stylish we have seen on the ships we have been cruising on. The food in the windows cafe was delicious although the selection was quite limited. The service and the food from “In room dining” - the best we have ever experienced. Being on a small ship means the possibility to get to places that bigger ships cannot go to. The itinerary was really nice - Menorca, Corsico and Elba being our favorites BAD: The service (compared to what was to be expected on a ship that should be luxury). The need of the staterooms, bathrooms, carpets i.e. to be refurbishment. The team spirit between the staff did not seem to be the best. We had a waiter in one of the speciality restaurant that - in our opinion - did not match the job. We was really trying but he seemed to be placed wrong. I.e. his comment when we ordered lobster was a “wow” so to say he was too smart for the job and needed som training how to “behave towards guests”. The food in the Main Dining room was poor - cold and lacked in taste. On “White Night” there were no possibilities to dine outside or sit in a bar if you did not want to attend the “White Night”. The intertainment was so bad. Really missed the productions shows on prior Cruises. Value for money - not worth paying the double price compared to Celebrity. In the future we will choose Celebrity Aqua Class instead. It is important to mention that we are not the only ones who were dissapointed. We spoke to various people on board - first timers on Azamara Quest as well as people who have cruised on Quest before. There was in particular one person who had been on Quest earlier this Year in the Carribean and he could not believe that he was on the same ship this time - so different was it. We do believe that the staff did it’s utmost to give us the service that was to be expected BUT even if they do what is in their power they cannot compensate for CUTS in general made from the persons/managements in charge. We think that Azamara should be profiling themselves as a Cruise Company that can go to small places where big ships cannot go and don’t profile them as being a luxury Line. Read Less
6 Helpful Votes
Sail Date: March 2018
We booked this back to back a year before whilst on the Journey. Check in at Singapore was the worst we’d experienced in our long cruising history. Once aboard the customary welcome glass of champagne was not offered although other ... Read More
We booked this back to back a year before whilst on the Journey. Check in at Singapore was the worst we’d experienced in our long cruising history. Once aboard the customary welcome glass of champagne was not offered although other guests were walking around with them. In fairness our balcony cabin was lovely - spotless clean with regular towel/bedding changes. Our biggest disappointment was the very poor inferior entertainment. No singers and dancers but a group of four opera singers who are excellent performers but I felt totally inappropriate for a cruise. Their repertoire was far too ‘high brow’ for a relaxing.cruise holiday. The only outstanding performer was Kim Purling. We’d seen him on another cruise and he is an amazing pianist which put all the other acts to shame. There was a has been singer from Las Vegas, a has been comedienne from Australia and other embarrassing performances. I have never walked out of a show before but couldnt stand to sit through these acts. Cruise director Eric did his best to hold things together with his shows. White night has now passed its sell by date as it is so predictable and not so good without singers and dancers. On the plus side we experienced two brilliant Azamaing Evenings. The crew were as welcoming as ever and the service was good. Food was excellent with steaks being the best at sea!.we won’t be rushing back to Azamara. Read Less
4 Helpful Votes
Sail Date: February 2018
Sydney to Auckland, Feb18. First impressions were excellent, the online check in made things an absolute breeze, we were onboard the ship by 1pm, which gave us plenty of time to become familiar with her. The Journey is a lovely ... Read More
Sydney to Auckland, Feb18. First impressions were excellent, the online check in made things an absolute breeze, we were onboard the ship by 1pm, which gave us plenty of time to become familiar with her. The Journey is a lovely well maintained ship, very clean. Our cabin on Deck 4 was located midship starboard side around 5 cabins down from the Starboard Gangway but was extremely quiet the whole time we were onboard even with the gangway being utilised. Our cabin was extremely clean, the en suite was on the small side and if you're a big guy then you have to turn sideways on to the shower to fit your shoulders in. The plastic shower curtain is USELESS would be so much better if they just had a glass door. Our cruise was 14 days, we had plenty of storage space and for the first time on 5 different cruise lines I was able to put my Extra Large Samsonite Hardcase under the bed (big plus). Our Cabin Attendants Louis and Reynaldo met us, fantastic guys, who delivered excellent service with a smile or joke every time we met them. They kept the cabin absolutely immacuate. As for the food, well the Main Dining Room was good, good choices and well cooked etc etc as you'd expect. The Buffet up at Windows Cafe, even though it had a number of speciality nights, we saw time after time, the same deserts, the same pasteries, the same sushi served up lunch and dinner. The Chefs Top Table was a STUNNER brilliant, great food, great wine and great company. Prime C Steakhouse the food was average but it was brilliant in Aqualina, as was the service. Coffee was out and out DISASTER and NOT WORTH DRINKING. Getting served UHT Milk for coffee whilst the ship was visiting two of the BEST Dairy Nations in the world is simply not on. As for the Coffee, the beans must have been roasted badly because the coffee was full of acid, no balance and very little favour. Onboard Entertainment to these Aussies was POOR. 54 may have been great for the Americans onboard but to anyone else it was so so. No Presentations on the history of New Zealand etc etc other than the Shore Excursions was pretty poor. That said we had the only Presenter Dr Michael Fopp do outstanding presentations on the Battle of Britain, Early Female Flyers etc etc. The Public Rooms were all excellent and very very comfortable. The ship only has 690 passengers maximum onboard so it was always possible to get a seat except at 6pm for Dinner at the Discoveries Bar or the Sunset Bar on the stern if the ship was sailing. The Itinerary was wonderful with plenty of time in the various ports we visited. Gave us plenty of time to wander around or take up shore excursions. Picton is just gorgeous whilst Napier with its Art Deco buildings was also a highlight. Milford Sound we arrived with grey skies but the sun rose and the sky cleared to show Milford in all its glory. We met a number of the Officers and Crew, all of whom were very nice and would take the time to have a chat with you. Finally the Onboard TV Entertainment was woeful. Documentaries were over 20 years old in some cases, whilst the movie selection was limited and repeated after a couple of days. The first cruise line to introduce a system like the In Flight Entertainment one finds available onboard a flight with Emirates, Singapore or Qantas Airlines will make a killing. No excuse in this day and age of technology for ships not to have such an entertainment system available to its passengers given ships have more space to carry such systems than aircraft. If the airlines can do it, the cruise industry should be doing it as well. Overall, we enjoyed the cruise because of the itinerary and the ships crews. The things listed above if improved would see the Journey really at the top of its game. Read Less
3 Helpful Votes
Sail Date: January 2018
We made the Singapore cruise to Bali last January of this year. It was our 4th cruise on Azamara, and number 12 of all we did. And the experience was not as good as we used to Azamara All protocol, cleaning, food, etc. was ... Read More
We made the Singapore cruise to Bali last January of this year. It was our 4th cruise on Azamara, and number 12 of all we did. And the experience was not as good as we used to Azamara All protocol, cleaning, food, etc. was fulfilled But it lacked the "extra touch" that showed that the company was really interested in passengers. Entertainment was poor, The average age of the passengers must be 55/60 years. And we did not get the disc jockey to put on music that we could dance (with one exception of one night). The food was healthy but extremely boring in the main dining room. The shore excursions are badly organized. They had a central focus, for example, the Borobudur temple in Java, but in a 10-hour trip, we could only spend 1 hour in that wonderful place, the rest of the time in places that were not worth it. The same happened in the excursion in the north of Bali. In both, they should have provided us all with lunch boxes since the food that was included was full of flies !! (my husband and I take that forecast and end up sharing it with other passengers). Very good idea the special night with the music and culture of Bali. But nobody explained the meaning and symbols of the characters, the story, the gestures. And we lost a chance to understand such a different culture. And what ended up as a signal that the concern for the passengers was superficial was the landing in Benoa. In January Bali as all of Indonesia is in the rainy season. Being later in Bali we learned that torrential rain occurs basically from 18 pm to 10 am. The rest of the time is hot and humid and may drizzle. We had to disembark at 9 am (probably because other passengers would embark later) in the middle of a torrential rain.And something that is clear on the boat for its equipment is when the intense rain ends The ship did not have any protection (upper tarpaulin) on the stairway, they had not foreseen anything on the surface until they reached the port building, etc.etc. We got very wet, so much that I got sick the rest of the trip. Nothing to do with the treatment we had in 2017 at the Azamara Quest where we could see the capital and the officers permanently touring the ship and taking care of even a change of route to make the trip smoother. Nor the other two trips we made earlier in the Quest. When we get off a cruise, in general, we are already thinking about the next one. I do not know if we will do it again in an Azamara. One more point, I wanted to write this in the online survey they sent us (first it is a shame that a company like Azamara use SurveyMonkey program almost free) and also it closed twice and I could not complete it. Something good: the food and those who treated us in El Patio! I hope this serves to improve, especially that a new ship of the line is being launched. Read Less
3 Helpful Votes
Sail Date: August 2017
Title says it all. It is nowhere near as good as a Vikings Ocean Cruise. The ship is old has outdated decor (early Renaissance?) which is dark and dreary. The rugs are almost warn out. On the 7th floor starboard the hallway rug has a ... Read More
Title says it all. It is nowhere near as good as a Vikings Ocean Cruise. The ship is old has outdated decor (early Renaissance?) which is dark and dreary. The rugs are almost warn out. On the 7th floor starboard the hallway rug has a severe stain running the complete length of it which looks like there had been a sewage overflow on the cabin side of the rug. The intenet package was impossible to use, using Wi-Fi. I could seldom connect to the internet. When I did connect it would literally take many minutes to download material; uploading material was simply impossible. Internet support was very minimal and often unavailable. Had I paid the $239 for unlited service I would have been very angry. The food was good but not very good. The service was excellent though and very prompt. The same dishes were served almost every day with only a few different side dishes. We did eat in Windows,the buffet restaurant most of the time. The first time we ate in the Discovery restaurant it was so noisy that it was hard to have a conversation. We will not sail with Azamara again. That is sad because we had read so many positive reviews. Read Less
4 Helpful Votes
Sail Date: July 2017
We took our first Azamara cruise in March of 2016 on Quest, on it's last voyage before going into drydock to be refurbished. Because of inconveniences (!!) and the itinerary having been shortened, the company compensated us and also ... Read More
We took our first Azamara cruise in March of 2016 on Quest, on it's last voyage before going into drydock to be refurbished. Because of inconveniences (!!) and the itinerary having been shortened, the company compensated us and also offered incentives for a future cruise. Thanks offer was hard to resist so we chose this itinerary, which fit our schedule. The Journey's overhaul made huge improvements appearance the worn appearance we'd seen on her sister ship. Still, no amount of new carpet and furniture can make stateroom bathrooms larger or add much-needed storage. We found the meals on Journey better overall than we'd had on Quest. However, an alarming incident in Windows buffet at lunch on the second day ruined my appetite for some of the food their for the rest of the cruise. At the carving station a whole turkey had been sliced open, and it was found to be very red, so it was taken away. The server told people another turkey would be out soon, that he had called his manager. But to my horror the new turkey was placed on the carving board before the old board, covered in the red juices from the raw bird, was removed. The server proceeded to carve and serve as if nothing were wrong. I flagged down the dining g room manager and quietly told him what had happened. He was very concerned and left to see about it. I also had a burned burger in The Patio, topped with what I can only describe as artificial cheese. On the other hand there were excellent soups and delicious steaks. Since I'm not that fond of desserts on ships, I enjoyed the excellent fresh fruit plates. We enjoyed the excursions we took from the ship. Coming and going was a pleasure, as the security staff were always pleasant and professional. I'm not quite sure why Azamara ships so often moor in industrial port areas, far from city centers. We're not sure if we'll continue sailing with this company. I know there are Azamara loyalists as there are with all lines, but we're not there- at least, not yet. Read Less
2 Helpful Votes
Sail Date: September 2016
We sailed in September-October on a four week cruise Montreal-New Orleans on the Azamara Quest, under charter by a consortium of Australian travel agents.. As far as I am aware, there was no advertising of this charter on the Azamara ... Read More
We sailed in September-October on a four week cruise Montreal-New Orleans on the Azamara Quest, under charter by a consortium of Australian travel agents.. As far as I am aware, there was no advertising of this charter on the Azamara website, which was a pity because I am sure many Americans would have appreciated the opportunity to sail down their east coast. The major benefit would have been more rooms sold at full price, instead of the generous last-minute deals, which no doubt necessitated the charter company's cost-cutting. However, if Azamara was prepared to have its brand undermined because of what was clearly a poor relationship between it and the charter company, then that is the product presented to we first-time passengers, and the experience on which I comment. The rooms on the Quest are small and we had to walk sideways between the end of the bed and wall-mounted TV. The upright chair and coffee table were too heavy for regular movement ... but to use one, the other had to be repositioned. The curved sofa was only comfortable for one person to sit; its shape and size did not fit its corner placement, and the best place to watch the TV was from the bed. The designer of these ill-chosen pieces only needed to spend one night to know how unsuitable they are. The bathroom was minute and had no extraction. For a relatively small ship, 700 passengers, I found it impersonal. Middle management was invisible and obviously has no role in engaging with the customer ... except for the marketing people who, in a few ports, invited travel agents into the main guest lounge and spruiked their product. Blinds were lowered, a microphone and AV presentation used. How dismissive of we passengers using the lounge, when two empty restaurants were available to them to conduct business. The cruise director daily produced a long list of activities, most of which were “unhosted”. This was my first cruise where Bridge was not arranged; on ships of only 300 passengers, there can be a hardcore group of 30-40, especially on seas days. In poor or cool weather when the outer decks could not be used, the main dining room and cafeteria were over-crowded and noisy and, over a month, with too few daily changes, the a la carte menus became ordinary. The food was generally okay, but the superior meals were in the two speciality restaurants at an extra $60 a head. Standard alcohol was included, but a number of the wines were not acceptable. To overcome its aging ships, Azamara promotes its Land Discoveries as setting it apart from its competitors. Most of the 20 or so ports and shore excursions on our cruise were tremendous, but attention to detail by the ship’s staff was missing, e.g. presumably to keep down the cost of coaches timeframes were tight, and we were too often moved at a fast pace by guides (who were often half the age of most passengers, but we all kept up); guides unnecessarily cut short some tours; aging coaches; dubious drivers (one who drove with only one fist on the wheel!) who often didn’t know the route; dirty windows which have spoiled photographs. The ship’s New York berth, altered from Manhattan to a remote wharf in New Jersey with a poor shuttle service, was a disaster, and totally spoiled what most would have regarded as the major port of the cruise. Presumably this was cost cutting, and was an absolute disgrace. I have noticed reference in a previous review of Azamara’s “dysfunctional” website, and dirty windows; comments I completely endorse. Having been told Azamara is viewed as a 5-star ship ... I don't think so. Read Less
2 Helpful Votes
Sail Date: January 2016
We were so looking forward to this cruise as we had travelled on the Azamara Journey previously and had thoroughly enjoyed the experience. This recent cruise was a different kettle of fish and not high on our list of good experiences. ... Read More
We were so looking forward to this cruise as we had travelled on the Azamara Journey previously and had thoroughly enjoyed the experience. This recent cruise was a different kettle of fish and not high on our list of good experiences. The embarkation was a debacle. It was very hot & humid in Cairns and standing waiting in line for 2 hours was not a good start to the cruise. When we finally boarded we were directed to our cabin. We had booked cabin 8008 but this was changed to a junior suite 8050 - good start! The cabin we were allocated was excellent & Ravin our butler was very helpful in explaining everything. The ship is easy to move around & is setout exactly the same as the Journey. After eating a fairly ordinary meal in the Windows Café we retired for the night. The next morning we both woke with very bad colds & felt very seedy. Unfortunately we never really felt well for the rest of the cruise and spent most of the time in our cabin. We did attend a couple of the lectures - Lectures about Russia & Putin were excellent. Lady who talked about the barrier reef not so good - her aim seemed to be to frighten everyone. Only went to one show - Australian/Vietnamese pianist Kym - excellent! Did not use Dining Room. What little we did eat we ate in our cabin or in Windows Café. Food was OK but definitely not 5 star. Only went ashore briefly at Hamilton Island & Mooloolaba so we could make phone calls to family to check on family member in hospital. Can't comment on any shore excursions as we were not able to participate. Missed Azamazing evening in Newcastle - again because of illness. Debarked in Sydney with no trouble. If only the embarkation had been as quick. We have cruised with various ships over the last few years - twice with Azamara. The first one from Hong Kong to Singapore would have to be the best cruise we have done. This last one from Cairns to Sydney the worst, & not just because we were unwell. Read Less
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