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3 Helpful Votes
Sail Date: January 2018
We made the Singapore cruise to Bali last January of this year. It was our 4th cruise on Azamara, and number 12 of all we did. And the experience was not as good as we used to Azamara All protocol, cleaning, food, etc. was ... Read More
We made the Singapore cruise to Bali last January of this year. It was our 4th cruise on Azamara, and number 12 of all we did. And the experience was not as good as we used to Azamara All protocol, cleaning, food, etc. was fulfilled But it lacked the "extra touch" that showed that the company was really interested in passengers. Entertainment was poor, The average age of the passengers must be 55/60 years. And we did not get the disc jockey to put on music that we could dance (with one exception of one night). The food was healthy but extremely boring in the main dining room. The shore excursions are badly organized. They had a central focus, for example, the Borobudur temple in Java, but in a 10-hour trip, we could only spend 1 hour in that wonderful place, the rest of the time in places that were not worth it. The same happened in the excursion in the north of Bali. In both, they should have provided us all with lunch boxes since the food that was included was full of flies !! (my husband and I take that forecast and end up sharing it with other passengers). Very good idea the special night with the music and culture of Bali. But nobody explained the meaning and symbols of the characters, the story, the gestures. And we lost a chance to understand such a different culture. And what ended up as a signal that the concern for the passengers was superficial was the landing in Benoa. In January Bali as all of Indonesia is in the rainy season. Being later in Bali we learned that torrential rain occurs basically from 18 pm to 10 am. The rest of the time is hot and humid and may drizzle. We had to disembark at 9 am (probably because other passengers would embark later) in the middle of a torrential rain.And something that is clear on the boat for its equipment is when the intense rain ends The ship did not have any protection (upper tarpaulin) on the stairway, they had not foreseen anything on the surface until they reached the port building, etc.etc. We got very wet, so much that I got sick the rest of the trip. Nothing to do with the treatment we had in 2017 at the Azamara Quest where we could see the capital and the officers permanently touring the ship and taking care of even a change of route to make the trip smoother. Nor the other two trips we made earlier in the Quest. When we get off a cruise, in general, we are already thinking about the next one. I do not know if we will do it again in an Azamara. One more point, I wanted to write this in the online survey they sent us (first it is a shame that a company like Azamara use SurveyMonkey program almost free) and also it closed twice and I could not complete it. Something good: the food and those who treated us in El Patio! I hope this serves to improve, especially that a new ship of the line is being launched. Read Less
5 Helpful Votes
Sail Date: December 2017
Recommended by friends. Very disappointed with the wines. I’ve been told how good they were in the past but I know other passengers were disappointed also. I have booked another cruise and giving Azamara another chance to improve ... Read More
Recommended by friends. Very disappointed with the wines. I’ve been told how good they were in the past but I know other passengers were disappointed also. I have booked another cruise and giving Azamara another chance to improve their wines. Good Australian wines are not at all expensive. Apart from that I enjoyed the cruise with Azamara I like more than one day in ports and chose this cruise for that reason as well as the destinations. Eric de Gray is one one of your best assets. Edina in the restaurants was always so friendly and willing to serve us with a smile. Enjoyed Agnes Lee’s Bridge sessions. Our cabin was serviced to our expectations We could dine whenever we liked and sitting with different people in the Discovery Dining was so good. Our Excursion to Hanoi was a big disappointment. Azamazing evening was very good but too much food was offered at the venue. We had eaten on the ship and didn’t know there would be so much food offered. A waste of so much food as we didn’t have any. Read Less
2 Helpful Votes
Sail Date: December 2017
I have cruised on much larger ships and one comparable luxury small ship and Azamara does a fine job, stem to stern. Their focus is on the guest always, doing their best to keep people happy and feel valued. At the end of our Azmazing ... Read More
I have cruised on much larger ships and one comparable luxury small ship and Azamara does a fine job, stem to stern. Their focus is on the guest always, doing their best to keep people happy and feel valued. At the end of our Azmazing evening in Bangkok, we returned to the ship by bus to a 7 piece band, heralding our return along with cold towels and beverages. Eric De Gray, the entertainment director, is multi-talented, extending himself personally as well as professionally 24/7. Considering the size of the ship, he magnifies the capabilities of his staff to entertain his guests. I did not avail myself of the specialty restaurants, finding no need. I enjoy lamb and since it was available at the included venues, I was fine. We were treated to lobster tails on our White Night, so another favorite was satisfied. The cabin was a bit smaller to share than other lines but not unworkable by any means. The bedside charger was quite handy. The staff service was excellent overall with a few exceptions, as is usually the case. Night -before -arrival luggage was dispatched with amazing speed. Organization in moving and transporting guests on and off, between venues, etc. was smooth, never feeling rushed or lagging. One of my favorite elements was the availability of iPad/iPhone classes. I learned so much, making it time well spent and a true bargain. Sea days are not usually my long suit but this made all the difference. Marcio is a delight, an excellent instructor and a good sport. Two obversations.... I was very impressed with how swift the elevator service was, short wait and not crowded. On the downside, I was disappointed that toilets had to be sought out on some public floors. Read Less
Sail Date: October 2017
Great trip with friends sightseeing parts of the world that we hadn't considered before, especially the Suez Canal and the Red Sea. Although a small sample, the various visits gave a good appreciation of Arab culture and Middle East ... Read More
Great trip with friends sightseeing parts of the world that we hadn't considered before, especially the Suez Canal and the Red Sea. Although a small sample, the various visits gave a good appreciation of Arab culture and Middle East politics. The smaller ship certainly allows for docking without using tenders saving time to visit the wonders of Luxor and Petra, which were incredible. Comparing and contrasting the wonders of the old world(Luxor and Petra) to those of the new world(Dubai) are just one of the reasons to take this cruise. Dining options are varied with upscale Prime and Aqualina restaurants top notch. Crew are well trained and extremely capable and versatile. Entertainment and lectures were very well done especially cruise director Eric de Gray, who not only is an extremely capable director but also an amazing performer. Lecturer John and his passion for the universe drew me to his daily lectures while at sea. Excursions were well organized except for some confusion regarding the hop on hop off bus in Dubai with length(1 day or 2 day), where to embark, outdated maps available on the ship. Otherwise the bus provided a good overview of Dubai. A trip I would definitely recommend. Read Less
Sail Date: October 2017
We sailed on the Azamara Journey 18 months ago and really enjoyed it so we decided to book this cruise from Athens to Dubai. We arrived after 2:30 pm so embarkation was a breeze. The ship came out of dry dock just prior to our cruise 18 ... Read More
We sailed on the Azamara Journey 18 months ago and really enjoyed it so we decided to book this cruise from Athens to Dubai. We arrived after 2:30 pm so embarkation was a breeze. The ship came out of dry dock just prior to our cruise 18 months ago and the refurb is showing it’s age especially in the staterooms. The bathroom shower is wallpapered and starting to peel and the floor of the bathroom is a vinyl tile. This is not what I would expect from an upper Premium cruise line. The menus in the main dining room have meant less choices that our last cruise, especially the lunch menu. Very few choices and a buffet station every day. I find it difficult to understand why one would choose to go to the main dining room at lunch to stand in line for a stir fry or pasta. Some evenings the food was excellent others very poor. We ordered salmon and seared scallops and they were both raw. Considering that we were under a code 3 for norovirus, I would have expected more care to be taken with food preparation. The buffet restaurant was for the most part good, although they now serve frozen strawberries and blackberries for breakfast. This is the first cruise in 30 plus years that I have encountered frozen berries. We really enjoyed the shows, especially anything with Eric. He is fantastic. We particularly enjoyed the Halloween show. It was great! We did not participate in many activities as we had booked a number of Shore excursions and enjoyed the pool on Sea days. Service was excellent everywhere on board. We are having difficulty deciding whether to return to Azamara. We compare to Oceania and think that O may come out ahead. Read Less
1 Helpful Vote
Sail Date: October 2017
It was our first time on Azamara and we wanted to celebrate our wedding anniversary in style. We had a wonderful time cruising Creek Islands and were very lucky with worm and sunny weather. Our room was always comfortable and clean. ... Read More
It was our first time on Azamara and we wanted to celebrate our wedding anniversary in style. We had a wonderful time cruising Creek Islands and were very lucky with worm and sunny weather. Our room was always comfortable and clean. Restaurant on a fifth deck had superb service and every waiter try and delivered every wish we have had. Menu change every night and food was excellent. Deck nine buffet had a lot of choices and gelato was my favorite dessert. One more word about an entertainment: I think that our cruise director should change his name to Eric De Great. Eric DeGray really deserves this title. It was a lot of pleasant surprises, including a white night dance party and Russia’s ball room dancers were great. We even had a waltz lesson in a living room, but it was not long enough to really learn to dance. Looking forward to more travels. Read Less
3 Helpful Votes
Sail Date: September 2017
First time on Azamara, drawn by the itinerary but pleasantly surprised by the intimacy achieved on the smaller vessels. Got to know fellow passengers, both on and off the ship, as everywhere we went on-shore we bumped into people we knew! ... Read More
First time on Azamara, drawn by the itinerary but pleasantly surprised by the intimacy achieved on the smaller vessels. Got to know fellow passengers, both on and off the ship, as everywhere we went on-shore we bumped into people we knew! Most derived from Cruise Critic trips, it must be said. That way we arranged two lengthy trips off the ship at far better rates, covering more sights than offered by the company. Reports of cramped showers are overstated and had no problems at all with hot/cold flows which has happened on some previous ships and the beds! - well, arguably the most comfortable yet. State room attendants were there at the drop of a hat and the morning 'cup of tea' room service was used every day. Nothing beats a fit young man bearing a tray of tea first thing in the morning! Dining was as hoped for and up to the best standards although the wines could have been better. All in all, an excellent trip. Read Less
8 Helpful Votes
Sail Date: August 2017
This was our first cruise so I must start out by saying that I have no point of comparison. We had been hesitant to go on a cruise but were advised to stick to small luxury ships and the Azamara Quest is in this category. We just loved ... Read More
This was our first cruise so I must start out by saying that I have no point of comparison. We had been hesitant to go on a cruise but were advised to stick to small luxury ships and the Azamara Quest is in this category. We just loved this cruise. Everything worked like clockwork and the staff were fabulous. Our cabin was small but this is the standard size for this ship and it worked. The bed was really comfortable and there was plenty of storage room, wardrobe space and cupboards and drawers in the room to stow all our gear with room to spare. We dined at both Prime C and Acquilina twice. They were great with superb food. We also enjoyed the BBQ events on the ship - the staff did a fantastic job. We also enjoyed the White Night evening. To give you an example of the attention to detail on this ship, as we sailed into Venice at 11am and a lot of us were out on deck to watch the spectacle, the staff were ready with bellinis and mini pizzas. This crew and ship have thought of everything. This is just one small example of the level of service and planning that goes into making the cruise such an enjoyable experience. We stuck with the standard alcohol offerings that were included with our fare and they were adequate for our needs. Each day there were 2 red wine, 2 white wines, 1 sparkling wine and one 1 rose wine on offer together with standard beers and spirits. The average age on the ship was quoted at 55 to 57 (and we fit right into that category), however, I would have put it at slightly older for our cruise. There were a few children on board, but not many. This is more a couples cruise. There was a good mix of Americans, Brits, Australians and Canadians onboard - being the main audience for this cruise. All in all, a wonderful experience. Read Less
3 Helpful Votes
Sail Date: August 2017
Title says it all. It is nowhere near as good as a Vikings Ocean Cruise. The ship is old has outdated decor (early Renaissance?) which is dark and dreary. The rugs are almost warn out. On the 7th floor starboard the hallway rug has a ... Read More
Title says it all. It is nowhere near as good as a Vikings Ocean Cruise. The ship is old has outdated decor (early Renaissance?) which is dark and dreary. The rugs are almost warn out. On the 7th floor starboard the hallway rug has a severe stain running the complete length of it which looks like there had been a sewage overflow on the cabin side of the rug. The intenet package was impossible to use, using Wi-Fi. I could seldom connect to the internet. When I did connect it would literally take many minutes to download material; uploading material was simply impossible. Internet support was very minimal and often unavailable. Had I paid the $239 for unlited service I would have been very angry. The food was good but not very good. The service was excellent though and very prompt. The same dishes were served almost every day with only a few different side dishes. We did eat in Windows,the buffet restaurant most of the time. The first time we ate in the Discovery restaurant it was so noisy that it was hard to have a conversation. We will not sail with Azamara again. That is sad because we had read so many positive reviews. Read Less
4 Helpful Votes
Sail Date: July 2017
We took our first Azamara cruise in March of 2016 on Quest, on it's last voyage before going into drydock to be refurbished. Because of inconveniences (!!) and the itinerary having been shortened, the company compensated us and also ... Read More
We took our first Azamara cruise in March of 2016 on Quest, on it's last voyage before going into drydock to be refurbished. Because of inconveniences (!!) and the itinerary having been shortened, the company compensated us and also offered incentives for a future cruise. Thanks offer was hard to resist so we chose this itinerary, which fit our schedule. The Journey's overhaul made huge improvements appearance the worn appearance we'd seen on her sister ship. Still, no amount of new carpet and furniture can make stateroom bathrooms larger or add much-needed storage. We found the meals on Journey better overall than we'd had on Quest. However, an alarming incident in Windows buffet at lunch on the second day ruined my appetite for some of the food their for the rest of the cruise. At the carving station a whole turkey had been sliced open, and it was found to be very red, so it was taken away. The server told people another turkey would be out soon, that he had called his manager. But to my horror the new turkey was placed on the carving board before the old board, covered in the red juices from the raw bird, was removed. The server proceeded to carve and serve as if nothing were wrong. I flagged down the dining g room manager and quietly told him what had happened. He was very concerned and left to see about it. I also had a burned burger in The Patio, topped with what I can only describe as artificial cheese. On the other hand there were excellent soups and delicious steaks. Since I'm not that fond of desserts on ships, I enjoyed the excellent fresh fruit plates. We enjoyed the excursions we took from the ship. Coming and going was a pleasure, as the security staff were always pleasant and professional. I'm not quite sure why Azamara ships so often moor in industrial port areas, far from city centers. We're not sure if we'll continue sailing with this company. I know there are Azamara loyalists as there are with all lines, but we're not there- at least, not yet. Read Less
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