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Sail Date: August 2018
We had previously travelled with Celebrity and Cunard on 2500 to 2800 size ships. This is a quarter of those. The food was good but no better than the larger ships that don't claim to be luxury at the same level. Service was excellent ... Read More
We had previously travelled with Celebrity and Cunard on 2500 to 2800 size ships. This is a quarter of those. The food was good but no better than the larger ships that don't claim to be luxury at the same level. Service was excellent with very friendly and helpful staff. Most drinks are included and it was nice to have wine with a choice at each meal included. The smaller ship meant that we met friends more easily whilst around the ship. The entertainment was much more limited than for the larger ships due to space and budget. It was more personal but also a bit more amateur. The 'Amazing' evening ashore when Azamara put on a an evening event for all the travellers was brilliant and free. There was also a 'white Knight' barbecue evening on the higher deck which was superb with excellent food. So, the cruise was very good and different from the larger ships. Would we travel again? Probably only if the itinerary fitted. Read Less
5 Helpful Votes
Sail Date: July 2018
We chose this cruise based upon advertising and online recommendations. In a nutshell, the Azamara Quest over-promises and under-performs in many areas, all while charging premium dollars for the cruise. First, we have been on well over ... Read More
We chose this cruise based upon advertising and online recommendations. In a nutshell, the Azamara Quest over-promises and under-performs in many areas, all while charging premium dollars for the cruise. First, we have been on well over 100 cruises and my wife and I agree that the crew on the Quest was the best of any of our many voyages.They were consistently "GREAT". Also, the Captain interacted with the passengers daily, something you rarely see in today's cruise world. The food was hit or miss. We did not go to alternative dining. Food in the Discoveries Restaurant was good, but not great. Hit or miss! For example on several nights, I ordered fish, and without exception, it was very dry. Food in the windows café was varied and again, good, but not great. Based on our cruising experience, most of the shore excursions were grossly overpriced. While we were in port most days, and many passengers left the ship, activities on board were almost nonexistent. Those they had, included such things as "table tennis get-together, unhosted", "Enjoy a caprese Panini in windows café", "bridge game get-together, unhosted" and a "Last chance art sale". Entertainment on "The White Night" and the "Amazing Evening" was extraordinary and enjoyed by all. On balance, most of the other entertainment was good. The ship itself showed some signs that it was due to be refurbished; however, it was well-maintained and very clean. There was a daily trivia however unlike most ships, many of the questions were very difficult, to a fault. We have played a lot of trivia and Azamara must learn to ask questions that are age-appropriate for their passengers and challenging, but not impossible, to answer. I did use the fitness center if you times and the equipment was good, but very limited. The ports were fine and very interesting, but for the most part, very crowded, as you might expect in Europe, in the summer. One last thing. We were told not to make flight arrangements before 11 AM on the last day. As it was, passengers were told to disembark beginning at 8 to 9 AM. Had we known this, our plane travel home could have been much more direct and would have allowed us to get home without overnighting in New York City. Read Less
8 Helpful Votes
Sail Date: July 2018
The staff ! the staff ! the staff! from the second you are on board the Azamara crew becomes second skin . Everyone who works on the Quest is first class in both service and smiles . You feel as if the staff would fullfill any request ... Read More
The staff ! the staff ! the staff! from the second you are on board the Azamara crew becomes second skin . Everyone who works on the Quest is first class in both service and smiles . You feel as if the staff would fullfill any request with a smile and a wink! From the wait staff to the captain from Russ and Meg to the Azamazing performers this cruise ship is all about pampering .performimg and providing the greatest adventure the seas have to offer on shore and off shore .. Food is flavorful ,filling and reflects the port of calls and the passenger profile so well you would think the chef(s) live in our respective countries and towns ,from Italian to American cuisine as well as Indian Asian and Mediterranian .. Entertainement was over the top from on deck Arias to Azamara nights and Azamara whites . Russ the cruise director was delightful ,energetic and robust in his performance. Meg ,The assistant cruise director infused the cruise crowd with her ebergy talent and spirit a most wonderful performer My only complaint ~~~~ the cruise ended too soon but we will be back to enjoy all that Quest has to offer .. Thank You Quest for employing a staff that becomes family after only one day .. BRAVO Russ & Meg for the music the magic and the life style .... Read Less
5 Helpful Votes
Sail Date: June 2018
This was our first Cruise with Azamara. Unfortunately our expectations were not met. We knew that the “Quest” was an older ship but did expect that the service, food etc. would compensate for that. The cabin - as for the ship ... Read More
This was our first Cruise with Azamara. Unfortunately our expectations were not met. We knew that the “Quest” was an older ship but did expect that the service, food etc. would compensate for that. The cabin - as for the ship itself - really needs a refurbishment. Especially the bathrooms, carpets etc. The cabin size is on the small side, which we knew though. The bathroom is very small and the including shower very tiny.. The service on embarkation day was really bad. We found our cabin to be without bathrobes, slippers, fresh flowers and some of the ameneties in the bathroom were missing. Dirty mirrows in the cabin and messages regarding on board credits to former cruisers had not been removed from the desk. On top of that we received one of our suitcases broken during the embarkation process.. Not really an issue but when it is said that you are to expect a high service then these things are not good enough. The first night we went to the main dining room where we found the service and the food to be very poor. The staff did it’s utmost but being very few persons to serve many guests that meant that we had to ask for water, wine when we wanted a fill up. We had bought the Ultimate beverage package due to a wider selection of wines and sparkling waters. However we had to sit waiting a long time (more than 10-15 minutes) for i.e. a Perrier as the staff had to go a long way to get hold of it. Furthermore we were told in the main dining room (and later) in Angelina and Prime C that portwine (Fonseca) was not included even though we had it in writing. Not comfortable to have to discuss this. We have never experienced such a bad service on our prior 6 cruises(Celebrity and Norwegian). To summit itnup: GOOD: Very nicely decorated “Windows Cafe” - the most stylish we have seen on the ships we have been cruising on. The food in the windows cafe was delicious although the selection was quite limited. The service and the food from “In room dining” - the best we have ever experienced. Being on a small ship means the possibility to get to places that bigger ships cannot go to. The itinerary was really nice - Menorca, Corsico and Elba being our favorites BAD: The service (compared to what was to be expected on a ship that should be luxury). The need of the staterooms, bathrooms, carpets i.e. to be refurbishment. The team spirit between the staff did not seem to be the best. We had a waiter in one of the speciality restaurant that - in our opinion - did not match the job. We was really trying but he seemed to be placed wrong. I.e. his comment when we ordered lobster was a “wow” so to say he was too smart for the job and needed som training how to “behave towards guests”. The food in the Main Dining room was poor - cold and lacked in taste. On “White Night” there were no possibilities to dine outside or sit in a bar if you did not want to attend the “White Night”. The intertainment was so bad. Really missed the productions shows on prior Cruises. Value for money - not worth paying the double price compared to Celebrity. In the future we will choose Celebrity Aqua Class instead. It is important to mention that we are not the only ones who were dissapointed. We spoke to various people on board - first timers on Azamara Quest as well as people who have cruised on Quest before. There was in particular one person who had been on Quest earlier this Year in the Carribean and he could not believe that he was on the same ship this time - so different was it. We do believe that the staff did it’s utmost to give us the service that was to be expected BUT even if they do what is in their power they cannot compensate for CUTS in general made from the persons/managements in charge. We think that Azamara should be profiling themselves as a Cruise Company that can go to small places where big ships cannot go and don’t profile them as being a luxury Line. Read Less
3 Helpful Votes
Sail Date: June 2018
We chose this cruise ship on the advice of our travel agent. It was amazing! We chose to spend one day in port on the ship, we planned a couple of excursions on our own through Viator, a couple of transfers through Azamara and one on our ... Read More
We chose this cruise ship on the advice of our travel agent. It was amazing! We chose to spend one day in port on the ship, we planned a couple of excursions on our own through Viator, a couple of transfers through Azamara and one on our own. Everything went perfectly! The one "excursion" that we planned on our own was the Great Italy Tour of the Bocelli Winery and restaurant. Here is the link: https://greatitalytour.com I cannot recommend this tour enough! It was the most incredible and personal day ever! From the first time I reached out to them, to the pickup at the port, touring the countryside, the food and wine and the best driver and tour guide EVER, this was the best excursion we have ever been on in all of our travels. This was the most expensive of the excursions that we planned and almost considered not booking it but, on the recommendation of a friend, we did and are so glad we made that decision. My advice: Spend the money and cut back somewhere else if need be. It's that good! Now, the cruise: The staff of this particular cruise went above and beyond at every turn, the ship is beautifully decorated and we loved that this cruise was all inclusive; beverages, food and gratuities. I honestly don't know how anything could have been better on this ship. It was a perfect holiday! Highly recommend! Read Less
6 Helpful Votes
Sail Date: June 2018
I just took my first cruise on the Azamara Journey and was highly impressed with the ship, crew, food, and friendliness of the passengers. I had received an extremely good deal on an obstructed ocean view cabin and luckily was able to ... Read More
I just took my first cruise on the Azamara Journey and was highly impressed with the ship, crew, food, and friendliness of the passengers. I had received an extremely good deal on an obstructed ocean view cabin and luckily was able to select cabin 6036, which is between lifeboats and thus not very obstructed. I was pleasantly surprised how well laid out this cabin was and it was totally acceptible for one person with alot of closet space. The bed was extremely comfortable and the pillows were soft and easy to sleep on. I enjoyed the smaller ship experience and how friendly the passengers and crew were. The service was exceptional and the food was much better than other, larger ships I have been on. I liked the way the buffet was arranged at dinner with tablecloths and candles, so you felt like you were in a restaurant rather than a cafeteria setting. The ship tours were more expensive but they were much smaller than other ships, with an average participation of about 12-15 persons per tour. It was simple to get on and off the ship and particularly convenient to be docked closer to the ports. I booked several other cruises on Azamara because I felt the higher cost of the line was definitely worth the enhanced experience. It is especially good for solo travelers as Azamara seems to cater to those traveling alone, and the passengers are so friendly and welcoming to everyone. Read Less
1 Helpful Vote
Sail Date: March 2018
We are a retired couple in our early 70's. Both of us have mobility issues. We traveled with our adult daughter and her boyfriend. This is our 10th cruise, 1st on Azamara. We selected it because of the itinerary. I can't say ... Read More
We are a retired couple in our early 70's. Both of us have mobility issues. We traveled with our adult daughter and her boyfriend. This is our 10th cruise, 1st on Azamara. We selected it because of the itinerary. I can't say I've always wanted to visit Cuba, but the opportunity presented itself and we thought, Let's go while we are able and permitted. We really liked the smaller ship experience. Our cabin was near the aft elevator, easy to get to the main dining room, Mosaic coffee bar, and the buffet/Patio. I liked that you didn't have to walk so far to the front of the ship also. The cabin was a Club Verandah class. Space was adequate for 2. The shower was the tiniest I've ever seen. We didn't use our verandah much because of the air pollution in Cuba. One thing I didn't like--the gray wallpaper made the cabin gloomy and depressing. I hope they change to a more cheery color scheme when they next refurbish. Food ranged from typical cruise fare (buffet) to outstanding in the main restaurant. I only ordered from the "always available" options twice, for French Onion soup and Crème Brulee. Easter Monday brunch in the dining room was beautiful They really went all out with the ice carvings, decorations, and baked goods. Beverage service was spotty in all venues--sometimes someone would take your order before you even sat down and other times you had to wait, and wait, and wait. This was especially true of coffee at dinner. We prefer our coffee with dessert, but it seems the waiters usually bring it after dessert. Asking didn't help. The only entertainment we attended was the Azamazing Evening. It was truly spectacular. The destinations speaker, Dr. Ellen, was very interesting. She covered topics from Cuban history to present day/future Cuba. Since it was Passover, there was a Rabbi on board, who led two casual discussion groups. Although we are Catholic, we attended the first but had a conflict with the second. There was also a priest who said Mass for Easter Vigil and Easter Sunday, plus on the sea days. We found the fitness center was one of the best maintained of any cruise ships we've sailed. The machines all worked, and they had enough treadmills, exercycles, etc. so you never had to wait. The crew was fantastic. Everyone we encountered was very cheerful, relaxed, and eager to please. Ports and shore excursions: This cruise was not a good fit for us. We visited 4 ports, Key West, Florida, Havana (3 days), Cienfuegos, and an overnight in Santiago de Cuba for the Azamazing Evening. As I mentioned at the beginning, both of us have mobility issues. My husband has had both hips replaced and I am recovering from knee replacement surgery last summer, In both Cienfuegos and Santiago, there were NO mild shore excursions offered. In Havana, only 2, Easy Panoramic Havana and Classic Cars, which could easily replicate each other. Which left us with Moderate Excursions, most of which were more strenuous than the tour booklet description. Key West: Hop On/Hop Off Trolley and Butterfly Conservancy We would normally do a hop on/hop off tour on our own, but actually saved money with the included Butterfly Conservancy. We enjoyed the stop to see the butterflies and the tour of the city which followed. Havana Day 1: Best of Havana A very disappointing tour, more strenuous than described, mediocre tour guide. Hemingway's home was closed due to a holiday (not sure what). Since it was Good Friday, we had the vegetarian option for lunch--rice and salad. Fusterlandia was fascinating and Revolution Square was a good place to see all the classic cars. The bus made a stop back at the ship for those who didn't want to see the flea market. Our daughter said they had a better selection of souvenirs at the terminal. Havana Day 2: Easy Panoramic Havana Bus tour with photo stops. I enjoyed Fusterlandia more this time around. Revolution Square seems to be obligatory. We also visited the old forts on the other side of the Bay and saw relics of the Cuban Missile Crisis. Great tour guide. Havana Day 3: We stayed on the ship Cienfuegos: Colonial Trinidad Should have been marked strenous. Even those with greater mobility had trouble with the cobblestones. Lunch at Ma Dolores restaurant was very good. Visit to the potters' workshop was a highlight. Santiago de Cuba: El Cobre Rated moderate and it actually was. The Church of Our Lady of Charity was beautiful. The steel drum band was very good, but we bought their CD/DVD and haven't been able to get it to work. BEWARE. Lunch at the Tropicana was great. San Juan Hill was the hardest part of the trip. All in all, we met the worst and the best of Cuban society. Lots of beggars/panhandlers in the streets and squares. But the tour guides and others involved in the tourist industry were very pleasant and eager to show off their charming county. Would we go again? Not to Cuba, it's a once in a lifetime experience. But we would happily sail Azamara again if the itinerary appealed. Read Less
Sail Date: March 2018
I chose this trip because of the itinerary, which scheduled 3 nights in Havana, and also visited Cienfuegos and Santiago. The ship is fine, not much to do. The food at the buffet (I did not eat at the dining room) was OK, not great, ... Read More
I chose this trip because of the itinerary, which scheduled 3 nights in Havana, and also visited Cienfuegos and Santiago. The ship is fine, not much to do. The food at the buffet (I did not eat at the dining room) was OK, not great, soups were awful, desserts limited. Because of my booking date, I was able to do excursions on my own, although one is really on the honor system and it is possible to book private excursions. My problem with the ship excursions is that, because of the newest regulations, they emphasize "people to people" activities to the detriment of typical sightseeing. For example, the ship excursions I joined included time consuming visits to "private artists" and galleries, as well as some cultural dance demonstrations that were interesting, but took time from visiting tourist spots. I hired a private guide using the private agency "Customizing Cuba Tours" to visit Matanzas and Cardenas, two cities with personal ties. My guide, Hamlet, was OUTSTANDING. His agency was very professional throughout the booking process, and everything worked like a clock. The interaction in a private excursion is far more powerful than any other contrived "people to people" contact. I also hired Hamlet to drive me around Havana to visit some of my childhood haunts, and again it was a most rewarding experience, thanks to Hamlet's professionalism. I highly recommend "Customizing Cuba Tours". Read Less
6 Helpful Votes
Sail Date: March 2018
We booked this back to back a year before whilst on the Journey. Check in at Singapore was the worst we’d experienced in our long cruising history. Once aboard the customary welcome glass of champagne was not offered although other ... Read More
We booked this back to back a year before whilst on the Journey. Check in at Singapore was the worst we’d experienced in our long cruising history. Once aboard the customary welcome glass of champagne was not offered although other guests were walking around with them. In fairness our balcony cabin was lovely - spotless clean with regular towel/bedding changes. Our biggest disappointment was the very poor inferior entertainment. No singers and dancers but a group of four opera singers who are excellent performers but I felt totally inappropriate for a cruise. Their repertoire was far too ‘high brow’ for a relaxing.cruise holiday. The only outstanding performer was Kim Purling. We’d seen him on another cruise and he is an amazing pianist which put all the other acts to shame. There was a has been singer from Las Vegas, a has been comedienne from Australia and other embarrassing performances. I have never walked out of a show before but couldnt stand to sit through these acts. Cruise director Eric did his best to hold things together with his shows. White night has now passed its sell by date as it is so predictable and not so good without singers and dancers. On the plus side we experienced two brilliant Azamaing Evenings. The crew were as welcoming as ever and the service was good. Food was excellent with steaks being the best at sea!.we won’t be rushing back to Azamara. Read Less
1 Helpful Vote
Sail Date: March 2018
Travell with alan had low single supplement and i had never been to Cuba. entertainment could be better they use cruise director for half of the shows. great coffee stations and good coffee always available. morning smoothie bar was ... Read More
Travell with alan had low single supplement and i had never been to Cuba. entertainment could be better they use cruise director for half of the shows. great coffee stations and good coffee always available. morning smoothie bar was very good. any beef dish i had was excellent. specialty restaurants not worth the cost. Azamara night was a waste of 3.5 hours. disco only had rock and roll and there was no place to cabernet dance after 6PM. no bridge director on board. the ship is well laid out and with the small size it was easy to navigate around. As always activities conflicted. to many non hosted events, they publish solo get together and then there is no one to coordinate it. No one should have unroasted events. Read Less
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