The ship was very nice and the staff on board were fantastic. The pool was much too small for the number of people on the ship. The restaurants were all very good. Without the issue I am going to address I would have given a rating of 4.5 out of 5. My major complaint and what puts a very bad taste in my mouth for this cruise line is the customer service after the cruise. I paid $250.00 U.S. (I am ...
Second time travelling with Azamara (first since the takeover and what a difference between products.
The crappy service started right from the arrival at Istanbul Airport. We had booked airport transfers through Azamara only to figure out for ourselves after waiting for an hour and numerous calls to their non existent ‘emergency’ help desk that they had not booked them so we had to catch a $70 ...
Food was great as was our cabin. The team onboard were generally very good. Entertainment was great until the Cruise Directors would sing and then it was dire - but some people seemed to enjoy it.
Dj Connor was brilliant and we were usually last to leave at night. Being able to enjoy dinner at the back of the ship and eat outdoors was a real plus and we toom advantage of that when we could. ...
The embarkation check in process was abysmal. We had submitted our pre-boarding forms electronically along with photos and brought copies with us. When we got to check in, NONE of that work paid off. Their computer system could not call up the data provided electronically, so we had to supply it AGAIN while the person entered it finger by finger on the keyboard. Then their system could not ...
TOTAL DECEPTION !!!
We have just experienced our worst cruise for life !!! We are a couple with more than 15 cruises of experience.
The AZAMARA QUEST is too old and poorly maintained, they have done renovations and repairs throughout the cruise. And the worst happened: with outside temperatures of 34c, we ran out of air conditioning for 36 hours, because there is only one compressor for the ...
Sydney Harbor for NY Eve reason for trip. Supposed to see fireworks from ship, docked at White Bay - poor dockage - back view of bridge, lack of transportation to/from. Bought an overpriced NY Eve party at the zoo. It was awful, to their credit, I received a full refund - that can't cancel out an event of a lifetime. Shore excursions cancelled, private transfer booked (shore excursions person ...
Chose this cruise for the dates, the itinerary and for the nice reviews our friend gave. However, I found the cruise to be lacking in several key areas. First, the ship was old and dated and desperately in need of refurbishment. Second, the food was beyond awful. Other than breakfast, totally inedible, There was to nights that my wife could only eat soup and breadsticks. The specialty restaurants ...
Dear hgerstein,
We are very sorry you were so unhappy with your time aboard. I hope you spoke with the Hotel Director and/or the Food & Beverage Manager about your disappointment; our staff...
We prior had cruises with the Quest, and had a desire to see a Grand Prix. But, Azamara is engaging in gouging their guests. The price of the Grand Prix excursion was $299.00 pp for two days admission. We had to walk to the event ourselves, and Azamara issued us tickets which showed a price of 66 euros ($66.00) This is ticket scalping. We complained onboard, and a month later(after research) ...
This was an outstanding cruise! We picked this cruise for 2 reasons: the itinerary and our previous pleasant experiences with Azamara. We were not disappointed.
We were traveling with friends; this was their first cruise in many years. They were also very impressed and pleased.
The refurbished Quest is gorgeous, particularly the re-purposed Living Room. I think it was our favorite place ...
This was the Monaco Grand Prix cruise. We were planning to take SilverSea but their cruise was too long. The Quest was billed as a 5 star ship, so we had high, unfulfilled expectations.
Not withstanding an alleged recent rehab, the ship looked old and run down. Our displeasure began with boarding when we were moved from pilar to post around the ship in Nice for health forms at one station, ...