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3 Azamara Quest Cruise Reviews for Romantic Cruises to Transatlantic

We have cruised well over 30 times and this was one of the best experiences ever! It started with Captain Carl Smith. He was so wonderful and full of personality. The crew was exceptional and what's best of all, no samm annoying ... Read More
We have cruised well over 30 times and this was one of the best experiences ever! It started with Captain Carl Smith. He was so wonderful and full of personality. The crew was exceptional and what's best of all, no samm annoying fee's for every liquid beverage. That's right! Drinks and gratuities were not billed separately. The shows, crew and size of the ship was perfect for us! The selection of ports of calls was a perfect pick. Embarkation was the quickest we have ever seen. No long lines getting on and off of the vessel. The food was of great quality and offered a variety of local dishes which is a great way to live local. Rather you are a first time traveler ( we sailed with a couple who enjoyed their first) or a seasoned professional ( as we like to think we are) Azamara is a great choice. Bill and Gladys Mercurio Read Less
Sail Date April 2017
This was our fourth cruise with Azamara, in fact the only cruise line we have ever been on. We decided on a transatlantic, because what could be better than cruising into the old port of Montreal where we live! My father also did a similar ... Read More
This was our fourth cruise with Azamara, in fact the only cruise line we have ever been on. We decided on a transatlantic, because what could be better than cruising into the old port of Montreal where we live! My father also did a similar trek ages ago when he came to Canada from Ireland. We did not stay in Southampton before the cruise began, we flew into Heathrow, and taxied to the ship. We were booked in the Spa suite, one of the new suites added on during dry dock renovations. The spa suite is beautiful and spacious. There are a few things I will suggest to the company though, the table they had in the room originally, is too small. we love to eat breakfast in our room, alone. So I asked them for a bigger table and they brought one up right away...a beautiful mahogany table, perfect size. They need a bigger table on the balcony as well, which I will suggest as well. I know the soaking tub took up room on the balcony, but it is still big enough for a nice size table. I found the spa music a nice touch, the only problem was the music would start playing all of a sudden, and whenever the captain addressed the ship all we could hear was the spa music. They did have their electrician come in and fix the issue. The double sink vanity was superb. i am not a fan of the modern sinks being on top of the counter and not sunk in, but this one worked! All they need for the older women is a magnifying mirror. We did have one major issue with the shower door. First the good stuff, the shower is amazing, the rain shower and side jets, just wonderful. Now our cruise was a little rough in the north Atlantic, there were two tropical storms churning away, making for a rough ride. Our shower door had a very small magnetic strip to hold it closed, well that little magnetic strip failed miserably. I had to call the maintenance crew more than once to try to fix it, it never really was fixed by the way. I had to rig the door closed when not in use with a chair, our camera bag and a towel. This door was swinging open and slamming closed and I thought it would break at one point, not to mention it was loud as well. We did complain to the hotel manager and he was very generous with a settlement. The ports of call were well planned out and the excursions well done. The entertainment on board was just excellent. Their cruise director, Russ, is a super sweet, very knowledgeable and friendly person to chat with, his entertainment crew were fantastic. I would absolutely cruise with them again, not a trans ocean cruise though. The food, we ate only in the specialty dining rooms, their chef, Iwan pennings is absolutely amazing. The flavors and the quality of the food was perfect.The sommeliers were excellent in anticipating what wines we would like. All in all, we enjoyed this experience and we will cruise with Azamara again in the near future. Read Less
Sail Date September 2016
We wanted to see what a luxury cruise line was and what would be different than the wonderful cruises we have had on Celebrity. Best I can say is that nothing was as great as the experience we have had on Celebrity and it seemed like the ... Read More
We wanted to see what a luxury cruise line was and what would be different than the wonderful cruises we have had on Celebrity. Best I can say is that nothing was as great as the experience we have had on Celebrity and it seemed like the ones who loved it were phobic against large ships and loved the smaller ports these lines go to. On that basis, Azamara is ok but not GREAT. The finesse of Celebrity where everyone seemed to anticipate your needs was missing. On several calls to guest relations, the phone was answered by "I'll call you right back!" and no return call was made. I made an inquiry about terms of my package and was told that "They cannot answer these questions" and offered no desire to find out. On any cruise I was always told, we will get an answer and advise! Azamara is the ONLY cruise lines to flatly reject our desire to extend our stay and no explanation was ever offered. The "package" was set in concrete and there are no variations! We always ask for extension to enjoy the new location. One part of a day is never enough to search out the richness of a city. Crew was exception with the best Captain we have ever had and the entertainment (cruise director staff) were of the highest caliber we have ever enjoyed. Hotel staff and restaurant staff had some bright spots like YAN-YAN the waitress. However that "finesse" was missing-like serving a warm glass of Chardonnay and then - to correct - was about to pour the chilled bottle into the warm contents!In our questionnaire, we said that we would not enter any restaurant that had dirty windows. The windows on this ship were so dirty that when the sun was on the window, you could not see beyond the crud that had accumulated! The excuse was that they could not do this on a transatlantic, but the windows were dirty LONG before we got on board! The worst issue we have is that the cruise line arranged our stay at the Melia Sevilla Hotel. Put us on buses to the hotel, then had NO ROOM to check into until 3 PM! The buses dropped us at the hotel about 9 AM! When we went in with our baggage, the hotel staff said that they were not permitted to help us and that the cruise staff would help! The cruise staff was ONE WOMAN and ONE MAN and there were three bus loads of passengers and the baggage! The woman deferred to the man about everything so we guessed she was a trainee, and the man KNEW NOTHING. He recited the instructions that we are to fill out the registration forms and then leave the bags in the lobby to be delivered to the rooms! The problem was that he had no way of identifying who owned what bags. When my wife asked about this, he looked blankly and them went to the hotel manager who (FOR THE FIRST TIME) told him we needed to put claim checks on the bags. The man gave us 4 of the 8 tags given to him! We were then told to vacate until 3 PM and "go to something!" and did not offer ANY assistance as to what we could do. The Hotel manager simply pointed us to Taxi stand on the other side of the street who all quoted us 10 Euros to the Cathedral! This is much higher that the reviews have shown us since this was only a few blocks away! The anger was very bad as the majority were older people that could not stand for too long, etc. It was like cattle cars dumping us on to the hotel and having no plans to care for any of us until 6 hours later!!! We have no desire to book Azamara again. We saw no value to the expense, no value to the loyalty issue that have us highest level due to the Celebrity status we have. I had the driest Fillet I have ever eaten. No a jucy, tender beef, but a dry beef that would never qualify as such here in Texas! Food was middle of the road. Complimentary wines were ok, but not above the $6-8 a bottle class of wines. In short, this is a small ship middle of the road cruise that I see no value in the higher cost to be justified! Read Less
Sail Date March 2013
Azamara Quest Ratings
Category Editor Member
Cabins 3.5 4.2
Dining 4.5 4.4
Entertainment 4.0 3.7
Public Rooms 4.5 4.5
Fitness Recreation 3.5 4.1
Family N/A 4.1
Shore Excursion 4.0 3.7
Enrichment 3.0 3.8
Service 5.0 4.6
Value For Money 3.5 4.2
Rates N/A 4.3

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