We spent 18 nights aboard Pursuit from Cape Town to Las Palmas, Gran Canaria. The ship had a serious gastrointestinal infection aboard that was badly mishandled by Pursuit's crew. In the weeks since our disembarkation social media is reporting the gastrointestinal issues were related to South African bottled water, and after that water supply was replaced by Spanish water all returned to normal. ...
We chose this cruise as a celebration for my partner's special birthday. A couple of hours before boarding we found out that the ship had a very bad problem with Norovirus and was in a red state of alert.
We were not advised of this by Azamara but discovered this on social media. We were not given the option not to board so would lose our money if we didnt. The embarkation process was chaotic ...
Azamara Pursuit - January 2024 – South Africa
What a terrible company it is now it has been taken over. I have never come across such terrible customer care. We will never travel with them again. Buyer beware.
1. I booked a cruise to South Africa visiting 6 ports. We wanted to see as much of South Africa as we could and chose them because their marketing. We know that cruises are subject ...
Ship was fine. Food was pretty good, some hits, some misses. Excursions were well organized, and for the most part, the local guides were quite good. Service in the cabin and bars was excellent. Some restaurants and stations had better servers than others. Internet was the worst of any cruise ship I have been on. Guest relations is where the ship totally fails. Azamara needs to clean house ...
I chose this cruise because the itinerary looked good and azamara was owned by Royal Caribbean but was higher end.
This by far is the absolute worst cruise comyI have been on. I have gone on many Princess, royal caribbean, Norwegian and celebrity cruises without any complaints.
Issues with Azamara began prior to the cruise. Azamara lost all their information of my fully paid cruise, hotel ...
Azamara, simply was not an elite criuse adventure. Their customer service was terrible from the start, no one waiting to pick us up or to help with lost luggage etc. The food overall was not good. The ship was 21 years old, sold 4 times and showed it. I do have a few pictures to show it. They were very disorganized, even giving us the wrong luggage tags on departure. We took all our luggage ...
Positives:
The Staff and Crew were excellent and provided excellent customer service.
The food was excellent.
The ship was clean.
Negatives:
The Azamara website nightmare. What guests were put through before boarding is beyond acceptable. We brought every piece of paperwork with us, and Azamara still could not reconcile the Special Dinner Package I purchased before boarding- I had ...
Azamara's tech upgrade is a nightmare. You cannot log into your record, even though they say that they are working on those pax within 30 days. Nope. After 4 hours on hold, I finally got a person who only abandoned the call. To add insult to injury I was beyond polite to her and never raised my voice. The upgrade wasn't her fault. However leaving my call was!
The enormous headache is so ...
My wife and I have been on dozens of cruises on almost all the major lines. This company is part of the Royal Caribbean/Celebrity family of companies. The cost of Azamara is at least double of Celebrity for the same size of room and three times the cost of Royal Caribbean. They are using cost to imitate a high end cruise line, sorry Azamara, you’re a long way from being a top tier line. ...
We chose Azamara, primarily because we wanted to go to Peru in the month of November. We had primarily cruised with Oceania before, and since this ship is from the same previous Renaissance line, we had familiarity with the ship. Sadly, that’s where the similarity ended.
Before I begin with the reasons we won’t consider Azamara again, let me note that our room attendant Dyna was fabulous, ...