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3 Azamara Bayonne (Cape Liberty) Cruise Reviews

Background Information: We were recruited by Azamara directly. We had sailed Celebrity in the past but had stopped to sail on Holland America for our 4 previous cruises. Azamara had offered us a SkySuite for the price of a veranda ... Read More
Background Information: We were recruited by Azamara directly. We had sailed Celebrity in the past but had stopped to sail on Holland America for our 4 previous cruises. Azamara had offered us a SkySuite for the price of a veranda stateroom. The online brochure was convincing enough to believe that the line would live up to the expectations. Ship Info: Azamara Journey-- formerly a Renaissance ship. The ship is not new as stated but is new to Azamara-- the ship is in relatively good condition, however it is in need of refurbishment in some areas. Common areas have holes in the walls where there were previous art installations and displays. These holes are visible and not repaired. Chairs in the dining room were severely scratched, dust on decorative areas and art in the dining room. The Sky Suite although larger than most staterooms is still small for the class of this ship. The bathroom has a quirky setup and able bodied people will find it difficult getting in and out of the bath tub. The television is a plasma, however it's rather small for the room-- it is difficult to be viewed from the bed. The thermostat in the room didn't work and the temperature was often too cold. Activities: While the staff tried to make every effort to make the cruise enjoyable-- they were clueless in how to motivate the passengers to participate. Unfortunately the activities were not suited for the people on board. Service: The service on the ship was adequate however-- the issue is that many of the staff were new and unfamiliar with the expectations of service. Unfortunately the staff was not prepared to deliver the level of service that is to be equated with a line of this caliber. Issues included failure to clear dirty dishes, unemptied ashtrays, failure to anticipate needs. Searching for people to wait on you in the cocktail lounges--Butler service was sorely lacking, luggage service was non-existent and most of all the dining room was run like the keystone cops. Shore Excursions: Really were mundane and didn't live up to the expectations set forth by the brochure or the online descriptions. We opted to go elsewhere and had better time doing so. Staterooms were not of the size or caliber of the comparable lines. Dining the specialty dining rooms were impeccable and the actual dining room needed work. Entertainment was better than other lines but if you're seeking the big production shows of the larger liners-- you'll need to go elsewhere. Disembarkation was chaotic. Read Less
Sail Date October 2007
The following is my review of my experience sailing on 08/18/07 Cabin 6000 sunset veranda Let me just start by saying that the following review is not only my opinion but also the opinion of my fiancee and my parents who traveled with ... Read More
The following is my review of my experience sailing on 08/18/07 Cabin 6000 sunset veranda Let me just start by saying that the following review is not only my opinion but also the opinion of my fiancee and my parents who traveled with me on this sailing. With that said, let me begin.... A little background about me... I am a graduate student who has sailed on many ships to different destinations for the past 15 years therefore I have been on over 20 cruises, and have experienced the best cuisines, the best destinations and the best service. I know the bad from the good and from the ugly. I am not a beginner cruiser w/no experience. My first impression of Azamara as stated on the website where very positive and I was very excited to get a chance to sail aboard a "luxury cruiseline". The service from the sales reps at Azamara was awful, as was w/my previous experiences with the Celebrity line. I have requested to have my room done a certain way and when I arrived on the ship my requests were not honored. The boarding experience was one of the best experiences that I have had in the past. It is quick, painless, and very easy. I was on the ship within 10 minutes, there were no lines. I got there around 1 pm. The ship itself is small, but it is well decorated. It lacks a show lounge, it lacks a decent size pool, however the decorations around the ship are well appointed w/dark rich wood colors and fresh flowers through out. Our room was nice, it was well appointed and we always had anything that we requested.. (of course everything had to be requested, nothing was just given to you) Our room had a good view, because we were in the front of the ship. However, if we had bad weather then it would be really bad. It was very windy on our balcony and we couldn't enjoy breakfast there every day. You get a chance to get breakfast, tea, and savories in your room every day. You of course, had to ask for everything. Room service was prompt, but sometimes they would forget to bring you a thing or two that you requested. The service..... Oh..boy... it was lets put it in a nice way.... SAD. The front desk people had a very bad attitude, and couldn't answer one question straight. It was impossible to book a reservation at a specialty dining room.. so do it in advance!!!! Only after we complained about the terrible service we were able to book in the speciality restaurant. They claimed that the restaurant was overbooked, but when we got in, there were approximately 10 empty tables. The food and the service at the main dining room was mediocre. I had much better food in May on the Carnival Miracle... Seriously.. The food and the fish especially in the main dining room was cafeteria grade. I don't think it was anything special. However, the food and the service at the "specialty" restaurants was worth the extra 20-30 bucks extra. IT WAS very good!!! I loved the lobster, and the sea-bass especially. The service was also a lot better than it was in the main dining room area. The shows--- were ok. I mean they were not big production/costumes, etc... but the people were talented and we had an ok time watching them try and amuse us. The cleanliness of the ship.... Our room was always clean and warm and we always had great service. THe butler aka stateroom attendant tried to do his best. Idont know why they call him the butler, but whatever works for them, he is nothing but a room steward w/a nice jacket and gloves. The pool was dirty and disgusting. It had hair in the ducts, and it had hair in the showers. It was the most disgusting thing that I have ever seen in my life. I have never been so grossed out!!! The furniture around the ship was very comfortable. Even by the pool, those chairs are very comfy, and so is the furniture in the dining room and other areas. Oh and they don't give you fresh flowers every day, we had the same flowers for the week. They were not that fresh towards the 5th day. Oh and the fruit basket was all rotten on the first day we had to say something to get a fresh one. Over all.. If its the right price go for it. If not... don't waste your money. THIS IS NOT A LUXURY CRUISELINE!!!!! NO NO NO!!! Its a run of the mill regular cruiseline nothing special or unique!!! I would never go on this ship again, unless I was desperate and the price was low. Well, maybe we were just expecting it to be more than it was.. that is why we were disappointed. I guess we were just used as lab rats for the employees to practice on us, before they sail out to the S.Pacific and become a real "luxury" line... Bye for now Read Less
Sail Date August 2007
A very pretty ship with a very hard working staff. All elements( embarkation, food, exercise etc)of this cruise were as you might expect except the following. They have made three big mistakes. In the redesign, they created their largest ... Read More
A very pretty ship with a very hard working staff. All elements( embarkation, food, exercise etc)of this cruise were as you might expect except the following. They have made three big mistakes. In the redesign, they created their largest suites on the rear of the ship. Large, lovely and expensive. We had 10 rooms including 8091 for my parents 50th Anniversary cruise. The suite was just below the teak decked restaurant on deck nine. Anytime ANYONE moved a table or chair in the restaurant ( which was all the time), it sounded like the inside of a drum in this $7000 suite. The noise was so bad and so persistent, the family had to rotate use on the suite and let my parents sleep in a quiet room on deck four. Repeated attempts at a change of rooms for them yielded nothing as the ship was completely booked. The butler service in this suite could not be called bad, but rather nonexistent. We NEVER saw the man. We finally resorted to gathering our own ice and glasses for our nightly in room cocktails ourselves. Second, while Azamara advertise butler service to all the other rooms, we realized by day 3 that this simply meant the maid wore a tux. It wasn't bad service. It was simply typical Celebrity service and certainly not up to the oversold Brand that has been presented. Third, open seating doesn't work, when your restaurant is neither sized or staffed large enough to accommodate the guests. Every night was met with sour faced people, who couldn't get a table. Every night we would leave the restaurant after our meal and walk by the upset and the cranky (waiters)at the entrance to the restaurant. Bottom line, if you are a low maintenance, deck 4 type cruiser who is sure your will neither want or expect anything other than base level amenities, you will like this lovely ship. As for me, no more Azamara. I'm sticking with the Celebrity model. They truthfully tell you what you can expect and deliver it. Azamara has oversold its brand , which ultimately leads to let down and disappointment. Read Less
Sail Date August 2007
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