Azamara Mediterranean Cruise Reviews

Kochi
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Kyoto
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Cultural evening
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Tori gates Kyoto
Photo Credit: Hampshire Mary
Cruiser Rating
4.3
Very Good
660 reviews

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1-10 of 18 Azamara Mediterranean Cruise Reviews


Guest Relations Department is THE worst!

Review for a Mediterranean Cruise on Azamara Pursuit

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NomadCruiser
10+ Cruises • Age 60s

Ship was fine. Food was pretty good, some hits, some misses. Excursions were well organized, and for the most part, the local guides were quite good. Service in the cabin and bars was excellent. Some restaurants and stations had better servers than others. Internet was the worst of any cruise ship I have been on. Guest relations is where the ship totally fails. Azamara needs to clean house ...
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Sail Date: October 2023

Cabin Type: Club Continent Suite


Terrible Customer Service

Review for a Europe - Eastern Mediterranean Cruise on Azamara Quest

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SPCruiser654321
2-5 Cruises • Age 60s

The ship was very nice and the staff on board were fantastic. The pool was much too small for the number of people on the ship. The restaurants were all very good. Without the issue I am going to address I would have given a rating of 4.5 out of 5. My major complaint and what puts a very bad taste in my mouth for this cruise line is the customer service after the cruise. I paid $250.00 U.S. (I am ...
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Sail Date: August 2023

Cabin Type: Club Ocean Suite


Disappointed

Review for a Europe - Eastern Mediterranean Cruise on Azamara Quest

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Jerm85
6-10 Cruises • Age 30s

Second time travelling with Azamara (first since the takeover and what a difference between products. The crappy service started right from the arrival at Istanbul Airport. We had booked airport transfers through Azamara only to figure out for ourselves after waiting for an hour and numerous calls to their non existent ‘emergency’ help desk that they had not booked them so we had to catch a $70 ...
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Sail Date: July 2023

Cabin Type: Club Oceanview Stateroom


Overall Disappointing Experience - NEVER AGAIN

Review for a Baltic Sea Cruise on Azamara Pursuit

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NorthernCACruisers
10+ Cruises • Age 70s

Positives: The Staff and Crew were excellent and provided excellent customer service. The food was excellent. The ship was clean. Negatives: The Azamara website nightmare. What guests were put through before boarding is beyond acceptable. We brought every piece of paperwork with us, and Azamara still could not reconcile the Special Dinner Package I purchased before boarding- I had ...
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Sail Date: May 2023

Cabin Type: Club Veranda Stateroom


Don't Waste Your Money - Not a Luxury Cruise - Terrible Food

Review for a Europe - Eastern Mediterranean Cruise on Azamara Onward

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precontact
10+ Cruises • Age 50s

May 2023 Azamara "Policy" is to completely IGNORE any concerns or medical issues starting at the "Corporate level". We spent 7 days with the Onward ship of which is clean and service people are great for the majority with a few exceptions in waiters and bar tenders but the problems started day two: 1. Day two the ship offered a buffet of which included under cooked meats and improperly ...
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Sail Date: April 2023


HORRIBLE

Review for a Europe - Eastern Mediterranean Cruise on Azamara Pursuit

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ScarpeGirl
6-10 Cruises • Age 50s

Azamara's tech upgrade is a nightmare. You cannot log into your record, even though they say that they are working on those pax within 30 days. Nope. After 4 hours on hold, I finally got a person who only abandoned the call. To add insult to injury I was beyond polite to her and never raised my voice. The upgrade wasn't her fault. However leaving my call was! The enormous headache is so ...
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Sail Date: April 2023

Cabin Type: Club Veranda Stateroom


It's not a new ship, bid disappointment.

Review for a Europe - Eastern Mediterranean Cruise on Azamara Onward

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K!ngbao
10+ Cruises • Age 60s

We were on the Quest in early 2019, love it and wanted to go again but COVID-19 hit. We chose this "new" ship for its itinerary and Azamara reputation, oh boy!!! we were in big disappointment from the start. Three (3) hours delayed at the embarking terminal after 26 hours flight from the left coast, we just need to check in our cabin and rest. We were very disappointed in the condition ...
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Sail Date: August 2022

Cabin Type: Club Veranda Stateroom


“New” Onward is all hype

Review for a Europe - Eastern Mediterranean Cruise on Azamara Onward

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wdlnds58
6-10 Cruises • Age 60s

Bitterly disappointed. Encouraged by my travel agent to choose this cruise line, I am bitterly disappointed in the “new “ Onward. Spiffed up a little but definitely not as new as advertised. Many doors and walls in need of paint, our toilet is old and shockingly stained, stateroom could be much cleaner. Our cabin actually has a desk door hanging nearly off its hinges. I think they only spent ...
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Sail Date: May 2022


Poor Cruise Company offering Poor Ship in Unfinished condition akin to a floating building site

Review for a Europe - Eastern Mediterranean Cruise on Azamara Onward

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maziscruising
10+ Cruises • Age 70s

I have held off writing a review as I had given Azamara every opportunity of responding to my complaints but after receiving five acknowledgements of thanking me for reaching out to Azamara and will be replying in detail in seven days but never hearing from them I have now given up. I had intended to take a case to the County Court but now find that they have conveniently located to Ireland which ...
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Sail Date: May 2022


Great cruise but shore service is awful

Review for a Europe - Eastern Mediterranean Cruise on Azamara Quest

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Scotcruiser90
10+ Cruises • Age 30s

Food was great as was our cabin. The team onboard were generally very good. Entertainment was great until the Cruise Directors would sing and then it was dire - but some people seemed to enjoy it. Dj Connor was brilliant and we were usually last to leave at night. Being able to enjoy dinner at the back of the ship and eat outdoors was a real plus and we toom advantage of that when we could. ...
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Sail Date: April 2022

Cabin Type: Club Ocean Suite


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