Ship was fine. Food was pretty good, some hits, some misses. Excursions were well organized, and for the most part, the local guides were quite good. Service in the cabin and bars was excellent. Some restaurants and stations had better servers than others. Internet was the worst of any cruise ship I have been on. Guest relations is where the ship totally fails. Azamara needs to clean house ...
The ship was very nice and the staff on board were fantastic. The pool was much too small for the number of people on the ship. The restaurants were all very good. Without the issue I am going to address I would have given a rating of 4.5 out of 5. My major complaint and what puts a very bad taste in my mouth for this cruise line is the customer service after the cruise. I paid $250.00 U.S. (I am ...
Second time travelling with Azamara (first since the takeover and what a difference between products.
The crappy service started right from the arrival at Istanbul Airport. We had booked airport transfers through Azamara only to figure out for ourselves after waiting for an hour and numerous calls to their non existent ‘emergency’ help desk that they had not booked them so we had to catch a $70 ...
Positives:
The Staff and Crew were excellent and provided excellent customer service.
The food was excellent.
The ship was clean.
Negatives:
The Azamara website nightmare. What guests were put through before boarding is beyond acceptable. We brought every piece of paperwork with us, and Azamara still could not reconcile the Special Dinner Package I purchased before boarding- I had ...
May 2023
Azamara "Policy" is to completely IGNORE any concerns or medical issues starting at the "Corporate level". We spent 7 days with the Onward ship of which is clean and service people are great for the majority with a few exceptions in waiters and bar tenders but the problems started day two:
1. Day two the ship offered a buffet of which included under cooked meats and improperly ...
Azamara's tech upgrade is a nightmare. You cannot log into your record, even though they say that they are working on those pax within 30 days. Nope. After 4 hours on hold, I finally got a person who only abandoned the call. To add insult to injury I was beyond polite to her and never raised my voice. The upgrade wasn't her fault. However leaving my call was!
The enormous headache is so ...
We were on the Quest in early 2019, love it and wanted to go again but COVID-19 hit.
We chose this "new" ship for its itinerary and Azamara reputation, oh boy!!! we were in big disappointment from the start.
Three (3) hours delayed at the embarking terminal after 26 hours flight from the left coast, we just need to check in our cabin and rest.
We were very disappointed in the condition ...
Bitterly disappointed. Encouraged by my travel agent to choose this cruise line, I am bitterly disappointed in the “new “ Onward. Spiffed up a little but definitely not as new as advertised. Many doors and walls in need of paint, our toilet is old and shockingly stained, stateroom could be much cleaner. Our cabin actually has a desk door hanging nearly off its hinges. I think they only spent ...
I have held off writing a review as I had given Azamara every opportunity of responding to my complaints but after receiving five acknowledgements of thanking me for reaching out to Azamara and will be replying in detail in seven days but never hearing from them I have now given up. I had intended to take a case to the County Court but now find that they have conveniently located to Ireland which ...
Food was great as was our cabin. The team onboard were generally very good. Entertainment was great until the Cruise Directors would sing and then it was dire - but some people seemed to enjoy it.
Dj Connor was brilliant and we were usually last to leave at night. Being able to enjoy dinner at the back of the ship and eat outdoors was a real plus and we toom advantage of that when we could. ...