We spent 18 nights aboard Pursuit from Cape Town to Las Palmas, Gran Canaria. The ship had a serious gastrointestinal infection aboard that was badly mishandled by Pursuit's crew. In the weeks since our disembarkation social media is reporting the gastrointestinal issues were related to South African bottled water, and after that water supply was replaced by Spanish water all returned to normal. ...
We chose this cruise as a celebration for my partner's special birthday. A couple of hours before boarding we found out that the ship had a very bad problem with Norovirus and was in a red state of alert.
We were not advised of this by Azamara but discovered this on social media. We were not given the option not to board so would lose our money if we didnt. The embarkation process was chaotic ...
Ship was fine. Food was pretty good, some hits, some misses. Excursions were well organized, and for the most part, the local guides were quite good. Service in the cabin and bars was excellent. Some restaurants and stations had better servers than others. Internet was the worst of any cruise ship I have been on. Guest relations is where the ship totally fails. Azamara needs to clean house ...
The ship was very nice and the staff on board were fantastic. The pool was much too small for the number of people on the ship. The restaurants were all very good. Without the issue I am going to address I would have given a rating of 4.5 out of 5. My major complaint and what puts a very bad taste in my mouth for this cruise line is the customer service after the cruise. I paid $250.00 U.S. (I am ...
I chose this cruise because the itinerary looked good and azamara was owned by Royal Caribbean but was higher end.
This by far is the absolute worst cruise comyI have been on. I have gone on many Princess, royal caribbean, Norwegian and celebrity cruises without any complaints.
Issues with Azamara began prior to the cruise. Azamara lost all their information of my fully paid cruise, hotel ...
Second time travelling with Azamara (first since the takeover and what a difference between products.
The crappy service started right from the arrival at Istanbul Airport. We had booked airport transfers through Azamara only to figure out for ourselves after waiting for an hour and numerous calls to their non existent ‘emergency’ help desk that they had not booked them so we had to catch a $70 ...
Azamara, simply was not an elite criuse adventure. Their customer service was terrible from the start, no one waiting to pick us up or to help with lost luggage etc. The food overall was not good. The ship was 21 years old, sold 4 times and showed it. I do have a few pictures to show it. They were very disorganized, even giving us the wrong luggage tags on departure. We took all our luggage ...
Positives:
The Staff and Crew were excellent and provided excellent customer service.
The food was excellent.
The ship was clean.
Negatives:
The Azamara website nightmare. What guests were put through before boarding is beyond acceptable. We brought every piece of paperwork with us, and Azamara still could not reconcile the Special Dinner Package I purchased before boarding- I had ...
Azamara's tech upgrade is a nightmare. You cannot log into your record, even though they say that they are working on those pax within 30 days. Nope. After 4 hours on hold, I finally got a person who only abandoned the call. To add insult to injury I was beyond polite to her and never raised my voice. The upgrade wasn't her fault. However leaving my call was!
The enormous headache is so ...
Food was great as was our cabin. The team onboard were generally very good. Entertainment was great until the Cruise Directors would sing and then it was dire - but some people seemed to enjoy it.
Dj Connor was brilliant and we were usually last to leave at night. Being able to enjoy dinner at the back of the ship and eat outdoors was a real plus and we toom advantage of that when we could. ...