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6 Azamara Journey Cruises for the Disabled Cruise Reviews

This was our first non mega ship cruise. We usually go on the new ships the smallest was the Disney Dream .Having sailed around Cuba so many times and seeing the lights in the distance. This was our chance to visit. To compare is not ... Read More
This was our first non mega ship cruise. We usually go on the new ships the smallest was the Disney Dream .Having sailed around Cuba so many times and seeing the lights in the distance. This was our chance to visit. To compare is not easy. I think it’s where you are in life and what your looking for. If you want a nice peaceful cruise with a crew who really is happy to take care of you.If you like tea in the afternoon and cocktails before dinner they have it. Cocktails and a vey good piano player with fellow cruisers is quite nice. They had a show one night and it was really good. They sang and danced their hearts out. The costumes were also notable. The Cabins... We had a balcony room and it was the usual. The bathroom was fine and we are not small people and the shower was not an issue. They are all small, on this ship they are very clean.. When they do you room the bathroom gets sanitized when they do your room AM and PM. I liked that and there were no issues.The rooms have quite bit of storage built ins and a closet. Food. We never ate sit down. We liked the Buffet and liked sitting in the back outside.They still have great service and white table cloths The food was good and lots of choices.Everything is nicely displayed.and they have servers to help you. Once again everything is about keeping things clean and you happy. I hate people who Double dip ect this was not happening. You could have as much as you wanted with your clean plate. ..Poolside eating.. They have a nice menu of the usual plus salad, nachos ect . You order they bring it to you.It’s very good and very nice to be taken care of. They also have Steak ect at night and the tables are all done up. Room Service. Added treat Everything is so good and great portions. They have both Gelato and ice cream machines and non sugared is a plus.The ship is quiet and attracts the older cruiser who appreciates good service, and good food. The crew loves them and the feeling is mutual Some people we spoke to had been on more than 5 cruises. It was nice to relax and just enjoy ourselves To be taken care of in the style that seems to be forgotten Read Less
Sail Date March 2019
We toughtly enjoyed it!!! Azamara Journey cruise ship is beautiful! Emberkation was brilliant. Disemberkation was good enough. Lounges are very comfortable. The food is excellent vlwith lots of choises. The free drinks ... Read More
We toughtly enjoyed it!!! Azamara Journey cruise ship is beautiful! Emberkation was brilliant. Disemberkation was good enough. Lounges are very comfortable. The food is excellent vlwith lots of choises. The free drinks is more than great. The longer stays on port were nice but in comparison with the private tours offered by local guides in ports Azamara offers a little more expensive. Publik room very comfortable and nice. Staff is super friendly. Staff is very courteous and ready to help at any time. Service is professional. Definitely see you again! Thank u to all! Read Less
Sail Date May 2015
We are a retired couple who cruise every couple of years or so. We enjoy good food, good service, and the company of other like-minded people, and we won't put up with second-best. We chose Azamara after I'd by chance seen ... Read More
We are a retired couple who cruise every couple of years or so. We enjoy good food, good service, and the company of other like-minded people, and we won't put up with second-best. We chose Azamara after I'd by chance seen Journey at Greenwich in the summer. Subsequent reads of Cruise Critic reviews persuaded me that Azamara would be a good choice for us; we particularly liked the no-tipping policy, open dining and dress code. We chose this positioning cruise as my wife isn't very good at walking any distance, and a cruise with lots of sea days suited us down to the ground, with the potential of plenty of winter sun. We booked through Iglu rather than directly with Azamara, and it was Iglu who arranged all the flights, transfers and hotels. In view of the long return flight from Mumbai, I enquired about upgrades and learned that if we chose to leave the ship a bit earlier [23.00 the night before, instead of 8.30] we could fly overnight Premium Economy with Virgin for £100 each. As this meant we arrived back at Heathrow at 7.30 in the morning, giving us a clear day for onward travel, I chose this option. I later upgraded the BA scheduled flight to Athens on the BA website to Club Europe for £90 each. Before the cruise I completed Azamara's on-line check in and booked a tour in Mumbai at half price. On arriving at Terminal 5, having checked in on-line, it was a simple matter to drop our bags at the dedicated Club World check-in, and taking advantage of the increased baggage allowance I just retained a small bag with travel documents and valuables. We were advised of a 50 minute flight delay, and having swiftly passed through security we were directed to the Club World lounge - Well I wouldn't have cared if the flight had been delayed by 50 hours! There was a superb array of complimentary food, drinks and papers, and plenty of seating. Once the flight was called, my wife was speedily wheeled to the aircraft and we were soon installed in comfortable seats. Once we had taken off the champagne arrived, and continued throughout the flight, while the in-flight meal was excellent. On arrival in Athens [nearly on time due to following winds] we were swiftly off the plane and the baggage arrived in the baggage hall within 10 minutes. Customs/Immigration seemed virtually non-existent and once in the arrivals hall we soon spotted a driver with our name on a board. Seizing our trolley he led us to his gleaming yellow Mercedes taxi, and in half an hour or so we were at the Athens Gate Hotel. He told us that our 11.00 pick up in the morning would now be an hour earlier as the centre of Athens was to affected by a demonstration at midday. That put paid to my plans of doing a tour of Athens in an open top bus. I'd packed an overnight bag so our other three cases stayed in the hotel luggage room overnight. Our hotel room was very good; quite large with a good bathroom, and it was quiet with a very comfortable bed. We had dinner in the rooftop restaurant with views across to the Acropolis. We were in reception by 9.45 on embarkation morning; A driver arrived shortly after and after conferring with the receptionist came to us and said he'd got us down for 11.00, and he'd already got someone else for 10.00. Half an hour later he was still there, and I saw him talking on his mobile, and shortly after he told us that as his 10.00 pick-up still hadn't shown up, he'd take us instead, so off we went in another lovely shiny Merc. We arrived at Piraeus abot 10 minutes before embarkation was due to commence. Our luggage soon was taken and we found ourselves with about 40 others. I noted a dedicated Suite desk, and about 12 other check-in points. Once embarkation procedures commenced, we were through check-in very swiftly where we were given a letter to say that staterooms would be available at 2.00, and having confirmed a dining time for Discoveries, we proceeded aboard where we were given a welcoming glass of bubbles. I think we had glass in hand within 15 minutes of the check-ins opening. First impressions count, so we give Azamara full marks for the efficiency of embarkation and the welcome on board. We did a quick tour of the ship; very easy as it's compact and well laid out, and we liked what we saw. We lunched in the Windows Cafe where we were impressed by the food, the service and the inclusive wine. Our fellow passengers seemed to be mainly Brits, and we soon got talking; we were amused to note the calm on Journey, compared to the continual Tannoy announcements on the adjacent Costa ship! I had time to consider the drinks packages on offer, and selected the Classic package at about £18.75/head/day, on the basis that a couple of pre-lunch Pimms, a couple of pre-dinner Martini's a couple of nightcaps plus the odd beer during the day should bring us out on the right side - However, it's difficult to work out as none of the bars list the prices of standard drinks and spirits. Now that Azamara are going all-inclusive it won't be a problem in the future. Staterooms were actually ready soon after 1.00 so we quickly unpacked, finding plenty of hanging and drawer space. Others have commented on the smallness of the bathroom and shower - Well I'm 6'3" and 16st, but had no problems with the shower at all while the bathroom and shower is probably the same size as a good sized caravan wash-room. We had a balcony with a nice table and couple of chairs. The bed was made up as a double and was large and very comfortable. Safety drill was held that afternoon; no faffing about with life belts, but following the post-Concordia amendments to SOLAS, was much more directed to getting passengers to their muster stations and explaining what would happen in the event of an evacuation. Soon it was time for a pre-dinner aperitif so we headed up to the Looking Glass for the first Dry Martini. I remarked to my wife, "That's a big Martini", but it was very nice so we had another, which leads to me to a confession; after the second one we were so squiffy that we skipped dinner & went straight to bed! [I found out the following day that not only is it export strength gin, but each Martini contains at least 3 measures!] So thanks Victor for getting me p****d on day one! Day two was a port call at Rhodes where I got off on my own and did a Red Bus tour [I found out a while ago that this is the best & cheapest way of having a look at a port of call.] It was easy to get off and on the ship, and the ship was within very easy reach of the town. Thereafter we were into long spell of sea days, relaxing in the sun and being pampered. We had a quick walk round the souk in Muscat, but stayed on board in Fujairah. As we had taken this cruise to benefit from sea days we soon got into the daily rhythm of ship board life, so I'll comment in detail on the ship itself: Shipboard life: Azamara treat you as responsible adults who want to enjoy a good holiday. They pamper you, but leave you alone. So one announcement from the Captain and Cruise Director at midday, otherwise no Tannoy, except in case of incidents. No in-your face selling as on some ships. Stateroom: We had a verandah cabin on the port side of deck 7 [on the old POSH principle, but with modern air conditioning I'd choose starboard in future when east-bound to get more sun]. The room itself was a few yards away from the forward lifts and stairs, and was beautifully quiet, and we felt no motion whatever, but the seas were flat calm. The cabin steward,Ronald, looked after us beautifully - He was unobtrusive, but the room was always immaculate. TV we found to be uninteresting. Room Service: We used to order early morning tea every day, but found that one got a jug of hot water with teabags, but the jugs were the same ones that were used in the dining room for coffee, so the tea always tasted of coffee. On day three we had a comment card in the cabin so I noted this problem, and much to my surprise at dinner that night we were approached by a young lady who said she had noted my comment and in future we would get china teapots. The following morning we got the coffee pots again, and the dear girl happened to be in Discoveries again that night, so I told her what had happened. Immediate action was taken! - Not only that, but instead of having to order each evening she set up a standing order for tea in pots, croissants and orange juice for 8.00 every morning. This would be a typical Azamara reaction to problems - someone would do something about it! Well done Azamara. Another good thing was that Room service would ring you a few minutes in advance to say that service was on it's way - no embarrassing moments! Pool area and Pool Grill, Deck 9: We only had 500 or so passengers so finding a sun bed wasn't a problem, and oh boy, weren't those sunbed's comfortable! There were also lots of sunbeds on the Sun Deck on deck 10. Service at or from the pool bar was first class. The pool itself isn't that big, but when it's hot and sunny it's ideal as a place to cool down, and there are 2 nice hot tubs as well. There was an endless supply of towels.On hot afternoons the stewards would come round with face towels, cold drinks,cooling sprays and even little slices of cucumber to put on your eyes! The Pool grill served mainly burgers. Now I'm not keen on burgers, and I won't touch a Big Mac with a barge pole.........But an Azamara Burger; oh wow! Proper minced steak - absolutely delicious, and brought to your table by an attentive steward. Windows Cafe Deck 9: A good selection of food all day long. The lovely thing about it is that the tables are laid, and the waiters will take your tray and take it to your table for you. They also get your tea and coffee for you. [A very favourable comparison with Cunard's Queen Elizabeth, where the Lido is definitely 'Self Service']. Then of course there's the inclusive wine at lunch and dinner which just keeps appearing, so has to be drunk. We had breakfast in there most mornings, lunch every day and the odd evening meal if we liked the look of the speciality of the day. The food was always very good and well presented. Good ice creams too, especially the cherry brandy flavour! The open deck area at the back is a lovely place to eat, and was superb at sundown with a drink or cup of tea to hand. Discoveries Restaurant Deck 5: What a delightful room. We loved the open dining, which meant that you met someone different every evening. There was an excellent choice on the menus, and when the food arrived it always looked as though it had been freshly cooked just for one-self. They would happily take orders for additional or alternative vegetables. There were some lovely menu ideas, such as a delightful chilled mango gazpacho. The fish dishes were particularly good. The only disappointment was a Porterhouse steak ordered medium rare which arrive very well cooked, which I reluctantly sent back very soon to be replaced by the most enormous Tee Bone, straight off the grill [I suspect destined for Prime C]. A good butcher in England would have charged £15 for it! The level of service was impeccable - [Bear in mind that there's a no tipping policy, and anyway you are on a different table every night, so these guys haven't got their eye on the last night.] We never had to wait for a table - may be one would on a full ship. Equally we never felt the need to use Aqualina or Prime C. And another lovely feature - No Basked Alaska parade! Mosaic Cafe Deck 5: A nice relaxing place for a late night coffee after the show, or a spot of afternoon tea. However we had 15 days of glorious weather so tended not to use the 'inside' facilities during the day. Bars: I have already mentioned the Pool and Windows bars. Discoveries, Deck 5: A good bar in which to convene before dinner. Superb service. One of the stewards, Ernesto, within 3 days knew who we were, what we drank, and even remembered all the details of our charge card so we didn't have to use it to get a drink. That's an example of typical Azamara service. During the day I might say to Dale the Jamaican barman who worked the Pool bar by day and Discoveries in the evening, "Dale, I'd like a Jamaican Rum Punch tonight - your choice; make what you like" and as I arrived in the bar the drink would appear! Looking Glass Deck 9: In the eyes of the ship. A good late night place where the DJ would set up after the evening show with variable results - It seems he was told what themes were to be used on each night, so the 80's night didn't go down well, but Abba night and 50's and 60's night went down a storm - couples in there sixties on the dance floor who in their heads were teenagers again. Perhaps Azamara need to give their DJ more flexibility? Casino bar Deck 5: We have absolutely no interest in casinos or gambling, so this was just a place we walked past on the way to dinner. It wasn't very busy - Could this space be better used? Library Deck 10: A good selection of books which I made good use of, and it works on the honesty principle - help yourself and return it when finished. Cabaret Lounge and Entertainment: The ship's troupe of singers and dancers and musicians were first class and put on some excellent shows. Other entertainers were variable, but that of course depends on individual taste. We particularly enjoyed the magician, and wouldn't of been the only ones who thought, "How the **** did he do that?" The pianist in the Mosaic Cafe and harpist in Discoveries Bar were both extremely good - I understand that Jaqueline Dolan, the harpist has been on board since 2005! There was also a very good duo who performed in various parts of the ship. The passenger talent show was surprisingly good! However, If you are expecting ballroom dancing and gentlemen hosts, forget it! Things we didn't do: Gym and Spa not used save for a couple of hair-dos for madame. Lectures - I'm afraid we were too lazy to go. Computer room - only used once to check-in for return flight. I don't go on holiday to sit in front of a PC! However, there was a full programme of things to do ranging from quizes to chef's demonstrations. Security: We were in the Gulf of Aden and off Somalia - known piracy areas. Additional Security Guards boarded at Port Said, and we had an external blackout at night for a week. We were approached by 3 suspicious skiffs, so all passengers moved to the inside of the ship in a pre-rehearsed drill for 30 minutes or so. We always felt safe and not inconvenienced. Special events: On Thanksgiving Day [for the non-American readers, that's a quaint Colonial Festival] there was a Jazz Brunch in Discoveries Restaurant, which consisted of the most amazing buffet with all manner of delights from sea food to an enormous joint of beef. On the last night, in Mumbai, all the tables and chairs were put out on the pool deck for an Asian buffet, which was superbly done. The musicians played during a most wonderful evening. We left the ship late that evening when a prearranged car took us to the airport. Having loaded the luggage into the car we then had to unload it 100 yard later for a Customs check - The single Customs officer in the Customs Hall by the ship was asleep! I was assured that the Indians would do the same in the morning with those on transfer coaches. Mumbai at night is well,'interesting'. Half the taxis have no lights at all, traffic lights are totally ignored, and everybody just races about blowing their horns like mad. Fortunately at the airport we had an Iglu representative who met us and got us through to the departure lounge. Nevertheless we had to queue in the heat for half an hour to get past a single security man just to get into the terminal building. Then they changed the departure gate without telling anyone.........But we made the flight and had Premium Economy virtually to ourselves. But no Virgin lounge, and the food and drink isn't a patch on BA. So our final thoughts on Azamara: A lovely compact ship. Superb crew from Captain down. Everybody seems to be happy in their work and take a pride in what they are doing. Always a welcome from the crew, and they make a point of remembering who you are. Very good food. Azamara react to problems and deal with them. Would we go again? You bet, probably Piraeus-Dubai 2013. See you on board! Read Less
Sail Date November 2012
We were attracted by the fact that the ship takes only ca 700 passengers and can navigate into rivers and ports that the larger vessels cannot reach. The most outstanding aspect of this cruise was undoubtedly the crew who could not do ... Read More
We were attracted by the fact that the ship takes only ca 700 passengers and can navigate into rivers and ports that the larger vessels cannot reach. The most outstanding aspect of this cruise was undoubtedly the crew who could not do enough for us. Dining was very good and the speciality restaurants excellent. The drinks package was very good and the wines well chosen with a choice of two different whites & reds (and I think rose) offered every day. I had travelled around Asia in the past on business but not been to Vietnam which my partner and I enjoyed the most, especially, the Azamazing evening in HCMC (Saigon). We also enjoyed the other destinations (Singapore, Bangkok & Hong Kong). Entertainment was directed by the irrepressible Eric and the last night show was hilarious. The hotel in Singapore (Pan Pacific) booked by Azamara was superb but the post cruise hotel also booked by Azamara in Hong Kong was awful. We stayed two hours and moved to The Langham (Excellent). I have complained to Azamara but without any satisfaction and very tardy responses to emails. In fact, both the pre and post cruise support lets this outstanding cruise company down, badly. Mr Pimental, please take note. Read Less
Sail Date January 2017
We sailed in September-October on a four week cruise Montreal-New Orleans on the Azamara Quest, under charter by a consortium of Australian travel agents.. As far as I am aware, there was no advertising of this charter on the Azamara ... Read More
We sailed in September-October on a four week cruise Montreal-New Orleans on the Azamara Quest, under charter by a consortium of Australian travel agents.. As far as I am aware, there was no advertising of this charter on the Azamara website, which was a pity because I am sure many Americans would have appreciated the opportunity to sail down their east coast. The major benefit would have been more rooms sold at full price, instead of the generous last-minute deals, which no doubt necessitated the charter company's cost-cutting. However, if Azamara was prepared to have its brand undermined because of what was clearly a poor relationship between it and the charter company, then that is the product presented to we first-time passengers, and the experience on which I comment. The rooms on the Quest are small and we had to walk sideways between the end of the bed and wall-mounted TV. The upright chair and coffee table were too heavy for regular movement ... but to use one, the other had to be repositioned. The curved sofa was only comfortable for one person to sit; its shape and size did not fit its corner placement, and the best place to watch the TV was from the bed. The designer of these ill-chosen pieces only needed to spend one night to know how unsuitable they are. The bathroom was minute and had no extraction. For a relatively small ship, 700 passengers, I found it impersonal. Middle management was invisible and obviously has no role in engaging with the customer ... except for the marketing people who, in a few ports, invited travel agents into the main guest lounge and spruiked their product. Blinds were lowered, a microphone and AV presentation used. How dismissive of we passengers using the lounge, when two empty restaurants were available to them to conduct business. The cruise director daily produced a long list of activities, most of which were “unhosted”. This was my first cruise where Bridge was not arranged; on ships of only 300 passengers, there can be a hardcore group of 30-40, especially on seas days. In poor or cool weather when the outer decks could not be used, the main dining room and cafeteria were over-crowded and noisy and, over a month, with too few daily changes, the a la carte menus became ordinary. The food was generally okay, but the superior meals were in the two speciality restaurants at an extra $60 a head. Standard alcohol was included, but a number of the wines were not acceptable. To overcome its aging ships, Azamara promotes its Land Discoveries as setting it apart from its competitors. Most of the 20 or so ports and shore excursions on our cruise were tremendous, but attention to detail by the ship’s staff was missing, e.g. presumably to keep down the cost of coaches timeframes were tight, and we were too often moved at a fast pace by guides (who were often half the age of most passengers, but we all kept up); guides unnecessarily cut short some tours; aging coaches; dubious drivers (one who drove with only one fist on the wheel!) who often didn’t know the route; dirty windows which have spoiled photographs. The ship’s New York berth, altered from Manhattan to a remote wharf in New Jersey with a poor shuttle service, was a disaster, and totally spoiled what most would have regarded as the major port of the cruise. Presumably this was cost cutting, and was an absolute disgrace. I have noticed reference in a previous review of Azamara’s “dysfunctional” website, and dirty windows; comments I completely endorse. Having been told Azamara is viewed as a 5-star ship ... I don't think so. Read Less
Sail Date September 2016
My husband & I & our adult son have just returned from our, carefully researched and happily anticipated cruise around Indonesia. Our son has, well controlled & monitored, Bi Polar Disorder. Our staterooms were comfortable. ... Read More
My husband & I & our adult son have just returned from our, carefully researched and happily anticipated cruise around Indonesia. Our son has, well controlled & monitored, Bi Polar Disorder. Our staterooms were comfortable. The food was good quality in both the buffet & main dining room. the 'Brunch was a standout. Service there was very good. We also ate in Prime specialty restaurant & it was excellent. The public spaces were pleasant & cabin attendants very good. All of these aspects validate the value of a cruise. These things, however, pale into insignificance if our priority of emotional well being is not met. The Hotel Manager, on this Azamara Journey, comprehensively failed to give this to us. To facilitate making his job easy, he sacrificed our holiday to maintain the status quo for the ' regular ' Client Base & the staff. The surreal atmosphere, once in board this ship, was one of ' team staff ' & ' team cruiser ' all working together for the elusive Superior Azamara Brand. Our son was involved in an incident of indiscretion one evening for which he apologized & expressed his great regret. After enjoying just 4 beers, he was refused service at the ' pool bar ', ( because he had had too much to drink the afternoon before ) After that , he had made a firm conviction not to drink too much. We were with him & he was happy & not inebriated. Because he was refused service, on this occasion, he became bewildered and with disappointment he kicked a bucket of ice being moved, on the ground, into the back of the bar, unintentionally slightly bruising the leg of the bar staff member who was moving it. No passages were in jeopardy of having their cruise spoiled & staff were not in danger. He was ' Tried & judged ' by the Hotel Manager. Regardless of our resounding reassurance of " no chance of re occurrence ". Heavy handed punishment was inflicted on my son ( accompanied by a strongly implied threat of being evicted from the ship if the punitive conditions were not adhered to. ) I was an after hours manager for 30 years at a large private hospital, dealing with some extremely difficult situations, so I was astounded by the Hotel Managers lack of intelligent empathy that resulted in the discrimination that destroyed our holiday... for all of us....... ( in support of my son, who was summoned to the Managers office, I was forced to miss my highlight excursion to Borobudur, our main reason for going to this part of the world ) So........ take care, & be warned, fellow cruisers, if you choose to sail on the good ship Azamara Journey, never make a single mistake & play your part in the ' team effort ' game.......because you will not be afforded a second chance to redeem yourself........... So disappointing. Read Less
Sail Date January 2018
Azamara Journey Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.4
Entertainment 4.0 3.8
Public Rooms 5.0 4.5
Fitness Recreation 4.0 4.1
Family 1.0 4.1
Shore Excursion 4.0 3.7
Enrichment 4.0 3.8
Service 5.0 4.6
Value For Money 5.0 4.2
Rates 4.0 4.3

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