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Cruise Ratings
3 Helpful Votes
Sail Date: February 2019
chose for the ports to include NZ and Oz. over 15 nights 5 shows were fairly good, but the 10 others were dire. They use a company called level 54 who are shocking. many nights the audience only numbered about 30 out of 650+ ... Read More
chose for the ports to include NZ and Oz. over 15 nights 5 shows were fairly good, but the 10 others were dire. They use a company called level 54 who are shocking. many nights the audience only numbered about 30 out of 650+ passengers on board which pretty much sums it up. The tv films in the cabin were very old (eg under a tuscan sky) and went on repeat in the 2nd week which is inexcusable. If the weather had been poor then the sea days would have been very boring. Regular Azamara cruisers we talked to were disappointed and felt the cruise line is slipping in the same points we make above. on disembarkation we had to get off the ship by 9am even though our flight was in the afternoon! all other cruise lines we have used always allow you to stay on board after vacating your cabin rather than dump you at the airport! not impressed. Read Less
2 Helpful Votes
Sail Date: February 2019
We chose Azamara and this itinerary based on the recommendation of friends who did it a couple of years. ago. We too weren't notified of the change of embarkation point, but noticed the ship in the "wrong port" the night ... Read More
We chose Azamara and this itinerary based on the recommendation of friends who did it a couple of years. ago. We too weren't notified of the change of embarkation point, but noticed the ship in the "wrong port" the night before from the roof top bar of our hotel. Sailing on smaller ships is a great experience. More attention from crew and an altogether sense of community familiarity that just happens among the passengers. We had a balcony room, midship on the deck 6. It was very comfortable and the small shower was adequate. Because of weather or just being out and about we really didn't use the balcony much but it was nice to have. The crew was always attentive, the entertainment very, very good, and most meals were well prepared. However more attention should be given to timing and suggestions as when to eat in the dining rooms if you want to make a show. Any time after 7.15pm creates a rush. Prime C was a disappointment, the food was just ok, the service slow and the room needs to be refurbished. Aqualina though did not disappoint. My only other comment on the food was that there way too much. Something was always there, available and too inviting. We did several exercise classes. More thought needs to given to the space required as many were popular and people couldn't participate. However they were advertised as 45 minutes, but most were barely 30. The Amazing Evening in Melbourne was in a beautiful recital hall with a performance by a top Australian vocal artist. Very enjoyable. The White Night was well done, the production performers professional and personable. Dancing in the Living Room to the Sound Sensations became a nightly destination for us. The crossing to New Zealand was a day and a half of rough seas, but part of cruising. But we found there were too many sea days, especially when they were back to back. All the ports provided something to do, some more that others. Napier was special and unique with its art deco architecture. We don't do cruise sponsored shore excursions. We find better value and choice is always available at the port. Cruise lines ask you think about the environment when using towels, etc, but they don't do anything about the amount of newsletters, brochures, invitations and sale announcements they produce. There must be better and more efficient ways to communicate to your guests and cut down on paper useage. It was ridiculous on this cruise. Overall, there is no reason not to consider Azamara for fun and enjoyable experience. Read Less
Sail Date: February 2019
Itinerary is what counts and long port stays as well as Quest being a ship we sailed on previously. We love overnights in port so we have longer time in port. We use our ship as a hotel. We don't really care about casinos, shopping ... Read More
Itinerary is what counts and long port stays as well as Quest being a ship we sailed on previously. We love overnights in port so we have longer time in port. We use our ship as a hotel. We don't really care about casinos, shopping or entertainment on board. I want a lovely cabin, great bed and nice common areas. Having said that, the Quest is in need of an overhaul. I was shocked at the condition of our bathroom- its was a bit gross with putty in the bottom of the shower. Wallpaper in the shower??? Not a great idea. the good news- it is going to drydock after the cruise following our departure in Cairns- after it docks in Singapore and it needs it. My only complaint about the service was in the dining room and the buffet in the am- I had to beg for coffee refills and for water!!! Its hot in australia and I don't think on a ship the caliber of Quest I should have to run after waiters to get water or coffee. Otherwise, the service was great. Clearly there were newbees onboard in both areas that did not speak English very well and struggled in that regard. They frequently smiled, said yes and disappeared never to bring what I had asked for. And that is literally the worst thing that happened over the 29 days. Otherwise, the service is impeccable, attentive and the folks on board we traveled with were delightful. I had a really great time and I will say- we have already booked our next 30 days B2B cruise. It will be on Quest- I hope the refurb is still intact when we sail again. Read Less
1 Helpful Vote
Sail Date: February 2019
One of the reasons on deciding to do this cruise starting in Auckland was to meet up with a relative who emigrated to New Zealand back in the 70s. Mission accomplished! On the itinerary, there were several ports in Eastern Australia ... Read More
One of the reasons on deciding to do this cruise starting in Auckland was to meet up with a relative who emigrated to New Zealand back in the 70s. Mission accomplished! On the itinerary, there were several ports in Eastern Australia which we had not previously visited and by sailing back-to-back it afforded us the opportunity to explore ports within Indonesia, and revisit Singapore. Despite its age, the Ship looked in fine condition, and was wonderfully clean and well-presented. In fact, no different to our last cruise in October last year. Therefore, we were surprised to learn it was going into dry-dock for a week for refit/modifications in Singapore. Embarkation in Auckland went very smoothly. This was our third time on the Quest (and our fourth time with Azamara), and it was great to see some familiar faces among the staff when we came aboard. Can honestly say we've always found the staff on Azamara ships to be well-trained, courteous, and helpful, yet very friendly. They are indeed exceptional people so it is no wonder they are offered repeat contracts. The entertainment offered on the ship in the evening, (Cabaret Lounge), is not high on our list of priorities, much preferring instead to listen to the ship's talented musicians on board, individuals and groups, who frequent the different lounges. However, pleased to note the 10-minute short plays and then the four opera singers, have been superseded with the return of the ship's company of 'singers and dancers'. Praise be! Although, tongue in cheek, one of the opera singers is still on board in another guise? On this B2B cruise, we've had two AzAmazing evenings, two 'White Night' events, and then two 'Chocolate Buffets' - so, what's not to like? And, delicious food, always. Have booked further cruises for next year! Read Less
3 Helpful Votes
Sail Date: February 2019
We booked a back to back cruise on the Quest after enjoying a great cruise with Azamara from Singapore to Mumbai 2 years ago. We departed from Auckland on the 21.2.19 in a Club Ocean suite 7005. We were really impressed with the ground ... Read More
We booked a back to back cruise on the Quest after enjoying a great cruise with Azamara from Singapore to Mumbai 2 years ago. We departed from Auckland on the 21.2.19 in a Club Ocean suite 7005. We were really impressed with the ground staff at the terminal who were very helpful and were able to board the ship quickly. Our room was ready with a welcome bottle of Fizz. Once again it was immaculately clean.The bags arrived very quickly so we were able to unpack before exploring. As before we were incredibly impressed with all the staff throughout the ship. They were always friendly and helpful. Cruising around New Zealand was quite bumpy and we did miss the port of Gisborne because of the weather. We experienced quite a bad storm at sea the night before arriving into Wellington. Being on the front we know from experience that usually means you feel all the motion quite badly. The crew knew it was going to be stormy and offered over the announcement system a free acupuncture session the day prior to guests. My husband and I took advantage of this. It was a totally pain free and we never felt nauseous, so well worth trying. In Wellington we attended the Azamazing evening at the Cathedral which was fabulous and well organised. Throughout the trip all food in all restaurants and room service was fantastic - thank you chef Colin. It was still bumpy heading up the coast from Sydney so we missed the port of Mooloolaba. For missing the 2 ports we were promptly presented with a letter giving each cabin a 500 dollar on board spend for future cruises, which was appreciated. After that the seas did improve. At Cairns we stayed on board ready to start our next cruise. Very quickly those staying on were sorted with new cards. We had decided to try a owners suite on the back 6091 and the staff moved everything for us and we were unpacked well before lunch. Once again the suite was immaculate. All Suite stewards and Butlers were very professional and friendly and really worked hard to meet our expectations. For entertainment we felt the ship managed very well considering the size, age range and different nationalities. We enjoyed the quizzes, talks, and shows. The gifted musicians and singers work hard throughout to entertain the guests. The White parties are fun and I recommend arriving earlier to get a table. At both white nights it rained just after the music started and we were impressed to see how quickly the staff moved the party indoors. The ships announcements were helpful and informative, we did feel very safe on board throughout our cruise. We were impressed at how quickly we were able to get on and off the ship, the security staff were very efficient. My husband used the gym on all sea days and found the equipment clean and well cared for. I used the spa once, I enjoyed the experience but would agree with other comments that it is very over priced -which may stop me using it in future. We did do some Azamara organised excursions. As usual we found them excellent, maybe a little pricey but the standards were very high and we felt very well cared for. Disembarkation was in Singapore and the ship was then off for a refit. One small criticism is that once we arrived into Singapore at lunchtime the day prior to leaving. The focus did seem to move from cruising to refitting. However this really was a fabulous stay on a great ship and I already have my next Azamara cruise booked. in case you are wondering we preferred the Club Ocean Suite at the front. Read Less
2 Helpful Votes
Sail Date: January 2019
We wanted to see as much as possible of New Zealand without having to brave driving on the wrong side of NZ's notoriously twisty - and sometimes hazardous - highways. As this was our second Azamara cruise, we knew we could expect ... Read More
We wanted to see as much as possible of New Zealand without having to brave driving on the wrong side of NZ's notoriously twisty - and sometimes hazardous - highways. As this was our second Azamara cruise, we knew we could expect matchless service, an impeccable ship, a (relatively) spacious cabin and great food. There were no disappointments in any of those areas. However ... 1. While we did get plenty of opportunities to experience the North Island, and the east (Pacific) coast of the South Island, there were no ports of call on the west coast NZ's South Island, and - thus - we never got to see the fabled Southern Alps. Moreover ... 2. For reasons that probably had more to do with Azamara's scheduling than with the desires of the passengers, the final two days of the cruise were occupied exclusively with a transit across to Sydney, Australia. Several of us had already spent time in that (lovely) city and would have preferred more New Zealand-time. But - more importantly - for those who had flown to Auckland round-trip, they were now required to buy a Sydney-Auckland one-way fare in order to pick up their return flight home. Awkward. Read Less
9 Helpful Votes
Sail Date: February 2018
This is our 2nd trip on Journey but our first to NZ and Australia. The ship is an ideal size. Big enough to have plenty of activities and a good selection of dining options but small enough that you hardly ever have to stand in line for ... Read More
This is our 2nd trip on Journey but our first to NZ and Australia. The ship is an ideal size. Big enough to have plenty of activities and a good selection of dining options but small enough that you hardly ever have to stand in line for anything. Both this trip and the last trip we were on, the Adriatic Sea, the service was excellent. The crew is friendly from the cabin stewards to the Captain and other officers. The ship is tastefully decorated - common areas and the cabin. The cabin was roomy enough for our 2 week cruise. There were plenty of areas to relax in - quiet and lively, indoor and outdoors. We especially like that you normally have plenty of time in port, so you can get to know the countries and towns you are visiting. My only small criticism is the excursions seem a bit pricy so we mainly made our own arrangements. I would recommend a broader selection and more competitive pricing. They also were very concerned on making sure we all stayed healthy with hand sanitizer dispensers every where and requiring the staff to only 'fist bump' with the passengers and each other. The service really stands out on Azamara, whether you are in the restaurants, boarding the ship or just having your cabin cleaned. High grades to Azamara and we would recommend them highly. Read Less
3 Helpful Votes
Sail Date: April 2017
I was looking for a small ship cruise that would not have children dominating the pool and amenities so my Travel Agent recommended Azamara. Overall my wife and I enjoyed our NZ cruise very much, with superb service, unlimited cabin ... Read More
I was looking for a small ship cruise that would not have children dominating the pool and amenities so my Travel Agent recommended Azamara. Overall my wife and I enjoyed our NZ cruise very much, with superb service, unlimited cabin service, wonderful dining and a quiet veranda cabin we were set. On the down side the bathroom was too small for us and the balcony tight without room for a recliner couch. The ship had gone through a major refurbishment in 2016 (I think) so was immaculate. I would recommend upgrading to a better drinks package if you are a scotch drinker for instance. The basic beer and spirits are as described, very basic with only a choice of two beers. The pool and spa were wonderful with constant waiter service. I cannot express strongly enough the wonderful well trained staff on the Azamara Journey. My wife is sight impaired so her escort by a happy smiling staff member to dinner was always a treat. My only real complaint is the ship does not sell DUTY FREE liquour so buy your booze at the airport during transit or you will be disappointed. Read Less
2 Helpful Votes
Sail Date: January 2016
Our cruise began in Auckland and finished in our home town of Sydney this was my 4th cruise and my partners first. A first for Azamara for both but my closest taken cruise was with the mother company RCCL. It was port intensive with only ... Read More
Our cruise began in Auckland and finished in our home town of Sydney this was my 4th cruise and my partners first. A first for Azamara for both but my closest taken cruise was with the mother company RCCL. It was port intensive with only 2 full sea days which I thought was fabulous as I don't cruise to just sail about I want to see the new country that I am visiting so good on Azamara for excellent planning. So how did it compare well most of all I would have to say and was far better then on the Rhapsody mainly because of it small size. What made that better everyone was close and friendly the staff seemed to be free to talk to passengers which made the experience so much nicer then on larger ships. It made making friendships so much easier as if you talked one day you could be sure to meet again the next day on larger ships you sometimes never see people again. The food which on ships seems more important then when on land was very good quality the serves were small but when offered so many courses who needs large serves. I personally never had a bad meal. What I will comment is that although I only had one specialty meal I really couldn't see the value Prime C served very similar meals to the main dining and when paying US$25 extra pp I couldn't see enough difference to get me back again. Cleanliness our room was always kept very clean by our cabin staff. The cleaning staff were always cleaning stairways etc and the antibacterial wash was placed in all eateries as well as gangways and shorelines to try to keep all bugs at bay. The first 48hrs no one could serve themselves food until the all clear from medical staff. These measures worked as no one became ill unlike other lines in recent months. The only comment I can make is that windows were not cleaned whilst in port and they were very salt stained making clear vision difficult. I felt maybe this was because they will go into dry dock shortly and the surrounds were rusted so maybe cleaning was not so easy without spreading rust. Entertainment this is what was lacking for me. It came nowhere near RCCL most of the choices made were soloists and they were either lacklustre or not really showcased to their advantage. The production shows were good I enjoyed them as there was colour action and variety. The deck parties were also great for the same reason. I enjoyed both Polynesian performances on board as culture is what travel should be about. The Azamazing Night was a little disappointing for this reason as although I loved the quartet they had the traditional Maori culture could have played a much bigger part. Excursions well I only booked one through the ship they were terribly expensive some 3 times what private parties offer. I don't know why ships do this as if they were more realistic in price you would never look outside for better value I booked 3 outside money lost to Azamara. In fairness to them the one I did do was enjoyable organized well but at least $50 to 60 to much. I did however really want to catch one of NZ trains and the other on offer was plain straight out prohibitive for us because of the price. Room size in a word SMALL ours was the budget inside so I wasn't expecting much but is was even smaller then I imagined I saw inside some of the balcony suites and they were still small compared to RCCL. However I will say if room size is the most important thing for you maybe cruises is not something you should do as I would never spend much time in a room unless ill. Overall I think for the mature market please note I do mean not suitable for families or young Azamara offers a great deal it may seem more expensive to begin with but all is inclusive except excursion. There is no quota on drinks which I understand does happen on some lines. So plenty for all being food or drink. Yes rooms are small but currently there are enough places to sit elsewhere. I think the ship will seem much more 21st Century after the refit so those joining the Journey and soon the Quest will be pleased with what they find. I will recommend this ship to my friends and family and I would love to return in the future. Read Less
3 Helpful Votes
Sail Date: January 2016
This was our first ever cruise having been well seasoned land travellers and also having visited New Zealand some years back this was a good place to start. it was also pointed out by fellow passengers that we had chosen well for our ... Read More
This was our first ever cruise having been well seasoned land travellers and also having visited New Zealand some years back this was a good place to start. it was also pointed out by fellow passengers that we had chosen well for our first cruise. We agree! Embarkation procedures in Auckland went smoothly, just the usual form filling. Once on board we went up to Windows cafe for some lunch while rooms were being made ready. It was very busy as to be expected. We were seated next to a lovely Canadian couple who gave us the low down on cruising. Off to our state room which had a verandah and we were very surprised. We had read many reviews and were a little apprehensive, but the room was bigger than I expected. The bathroom was much as expected but me being small I was happy, hubby however had other thoughts. Yes, the bathrooms are small. Plenty of wardrobe space with loads of hangers. Richard and Denis our state room attendants were marvellous and kept our room clean and tidy and it was always made up by the time we got back from breakfast. The food in Discoveries was good and the wait staff were wonderful always smiling and friendly. We ate in Prime C once and Aqualina twice, to be honest I wish it had been the other way around. Aqualina was nothing special regarding food infact Discoveries was much better. The ship had a very happy atmosphere about it, fellow passengers were helpful with tips for future cruises. The main gripe about our cruise was lack of free Wifi, while in port this could have been provided. It was quite noticeable the number of people getting off the ship at various ports heading into town to get free Wifi access. For all inclusive it should be possible to be able to check a few emails. Shore excursions seemed overly expensive. Read Less
4 Helpful Votes
Sail Date: January 2016
My husband and I just returned from 13 day itinerary New Zealand and Sydney, Australia. We loved the more intimate smaller cruise, enjoying the ship, getting on and off, longer port days all pluses with less passengers. The staff were all ... Read More
My husband and I just returned from 13 day itinerary New Zealand and Sydney, Australia. We loved the more intimate smaller cruise, enjoying the ship, getting on and off, longer port days all pluses with less passengers. The staff were all very accommodating, and kept all public areas and our room extremely clean. The specialty restaurants had more interesting choices, and executed miles above the main dining room. There were always choices for breakfast and lunch, and the grill available in the afternoon worked well for us, especially after returning from tours. It was a shame that our cruise was one of the last before going in to be updated. Luck of booking when we did. I usually book my tour excursions privately and have always found doing it this way saves substantial money. We did use the cruise tour in one port and it was very good, small number of other passengers, great guides. We would definitely book again with Azamara but only if the itinerary interested us. Read Less
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