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Sail Date: November 2017
We just returned from our Cruise Dubai to Singapore stopping in Mumbai, Goa, Cochin, Colombo, and Singapore. We arranged private tours in all ports and all were fine. The ship itself is a wonderful vessel. Small enough with only ... Read More
We just returned from our Cruise Dubai to Singapore stopping in Mumbai, Goa, Cochin, Colombo, and Singapore. We arranged private tours in all ports and all were fine. The ship itself is a wonderful vessel. Small enough with only around 600 passengers to be intimate and friendly. She is spotlessly clean, the staff are friendly and Officers, especially the Captain, very visible. Eric the cruise director, is the best cruise director I have ever seen on a cruise. Food is amazing, especially in the speciality restaurants. Those are the good - two niggles though. One was the Spa where the manageress is very high on herself and needs a lesson in customer relations. Second was the last day where I was interested to see what would happen. On other cruises such as Celebrity and Princess the last morning is always the same. There is the pervasive feeling that they can't wait to get you off the ship. Azamara Journey was no different, which was a shame, because it leaves a bitter taste after such a lovely cruise. Breakfast buffet in the main dining room was awful. Tables had been pushed closely together which was awkward with everyone having hand luggage. Supposedly hot food was either lukewarm, cold or had run out and not replenished at 8 a.m. No more friendly waiters, we were lucky to get served. I would not let this stop me with cruising with Azamara again though .....it was just interesting to note that they are no difference to other cruise lines we have travelled on, even though they consider themselves to be a cut above. Read Less
BBMacLaird, CBO - Azamara Club Cruises has responded
Hi ElandMar, thank you for writing the cruise review. We are glad you enjoyed the cruise. I'll pass along your comments about feeling rushed on the final morning. That is not our intention! We appreciate the feedback, and look forward to welcoming you aboard in the near future.
1 Helpful Vote
Sail Date: November 2017
We just completed cruise number 10 on Azamara, and are looking froward to number 11 and 12, already booked for early next year. We can't speak highly enough of the Captain and crew who contribute 100% to passenger satisfaction. Special ... Read More
We just completed cruise number 10 on Azamara, and are looking froward to number 11 and 12, already booked for early next year. We can't speak highly enough of the Captain and crew who contribute 100% to passenger satisfaction. Special mention must go to the Cruise Director, Eric De Gray We dined in the Patio Restaurant on several evenings, and found the food and service excellent. As Bridge players, we also appreciated having a bridge coordinator on board. On this cruise, our Director/Teacher, Vic Quiros, was most helpful in clearing some of the "foggy" areas in our current bridge regime. (Just when we thought we knew it all????) We organized most of our off shore excursions through contacts made with other Cruise Critic members before departure. We were able to travel in a smaller group, which made our three trips in India more manageable, and therefore more relaxing. Overall, good food, fantastic entertainment and the relaxed atmosphere all contribute to a very enjoyable voyage. Read Less
BBMacLaird, CBO - Azamara Club Cruises has responded
Dear Seachange1, thank you for submitting a cruise review on your recent Journey voyage. And a big thank you for completing 10 voyages, and booking 2 more! We so appreciate your loyalty to Azamara Club Cruises!
1 Helpful Vote
Sail Date: November 2017
We chose the cruise because of the itinerary to Southern India and Sri Lanka. The departure point was Dubai and we had never been there either. New ports were hard to ignore. Dubai and the UAE were special. The architecture, the ... Read More
We chose the cruise because of the itinerary to Southern India and Sri Lanka. The departure point was Dubai and we had never been there either. New ports were hard to ignore. Dubai and the UAE were special. The architecture, the buildings, the people and the culture were fascinating. Surprised that the city was so clean. Booked three tours on Viator: Top 5 places to see, Falconry in the desert, and a day trip to Abu Dhabi's Grand Mosque. Our stateroom was a Spa Suite which was beautiful. We had a huge washroom with separate sinks. There are many drawers for clothing storage and many closets. Definitely spacious. The drawback to these suites on the 9th deck is the smoking section nearby. “Spa suite” should be in a healthy area of the boat. We had to walk through thick smoke to enter our room. Not good placement for a suite. The entertainment was nice, the speakers were excellent. Bingo was disappointing in that few people showed up for the game. Cycling in Goa was a disappointment in that it was cancelled due to poor turnout. Dined in Prime steakhouse and the Italian Restaurant. Food selection was excellent. We did not care for the dining room atmosphere. Overall, great cruise. Read Less
BBMacLaird, CBO - Azamara Club Cruises has responded
Thank you SMason17 for submitting a cruise review for us! We are so glad you found the cruise great. We hope to welcome you back aboard soon!
16 Helpful Votes
Sail Date: April 2017
I have broken this review into segments rather than a day by day account. Conclusion Azamara is back on track with one of the best cruises we have had Azamara transport and travel arrangements Caught flight ex NCL to spend some ... Read More
I have broken this review into segments rather than a day by day account. Conclusion Azamara is back on track with one of the best cruises we have had Azamara transport and travel arrangements Caught flight ex NCL to spend some time in Concorde room at LHR before boarding 9.25 pm flight to Mumbai. Service on board excellent and the flat bed was conducive to a good night’s sleep after a few more glasses of champagne after the few pink ones in CCR. We had heard horror stories re Indian immigration but we were met at aircraft door with electric buggy and whisked to separate immigration desks and after picking up luggage were escorted to private taxi for the hell that is Mumbai traffic. Anybody in a Tuctuc must have a death wish. I presume anybody learning to drive only learns to turn left as turning right is a nightmare. Arrived at Taj for overnight stay which was great and met a few Azamaraites who were equally bamboozled by letter from Azamara promising “a plague of locusts” or similar if we arrived at port before 12.30 pm, We then got a note saying coaches were available at 11.00am. Usual Indian chaos to get on bus but have to say boarding experience was as good as anywhere else in the world. Return journey was equally pain free although watching Indian staff unloading suitcases one by one down a ramped passenger gangway was painful. Luggage was then loaded onto airport 2 suitcase size trolleys for other day labourers to put into shed. I understand from Azamara staff that ALL supplies for this 20 day voyage were also loaded case by case up this similar gangway. I dread to think how many cases were carried up this gangway for this cruise. Why they do not invest in a fork lift truck and some grocery cages I do not know. Met at bus and directed to far left of terminal where First class passengers are processed. Usual Indian security where I was convinced soldier was reading our TA documentation upside down until baggage handler suggested he look at a separate list for our names. Taken to seating area with settees etc where staff come to you and process you. HOW VERY CIVILISED. Went to GVK lounge where snacks were available. My wife had foot massage and I also had a complimentary back massage. I am convinced that at some period he was actually walking on my back so hard was the pressure. Usual long walk to gates where the final bit of Indian idiocracy waited. To get to plane using the lifts you have to press arrivals button!!! Onboard usual First service with a good meal and some decent wines. Watched I ,Daniel Blake and Hacksaw Ridge. Both amazing films in their own way. Landed in UK and spent some time in CCRoom before the final indignity of BA flight to NCL and a Bl ... y Awful experience. Had priority boarding but my wife’s pass would not work in self boarding gates. Told by staff to wait until ALL the other passengers were boarded before they could/would do anything about it. Bad idea to say that to my wife but as I was on other side of barrier could not help but got it sorted. Got on plane to find passengers seats double booked which took some time to sort out on a full plane. 20 mins taxiing and then take off. Staff were completely disorganised . As we were in row 2 we could see discussion/chaos for ourselves. Started serving CE meals to discover they only had cutlery for 2 people!! Eventually found some plastic cutlery but doubt if they actually got to serve everybody as trolleys were only put away minutes before landing. Ship Experience Dining As we have sailed before we knew the score and booked our restaurants straightaway with Daniel and Alex. We only ate once in MDR as early dining prior to private LCV entertainment so cannot comment meaningfully. We did use Patio cafe at night on several occasions as it undoubtedly serves freshest food on ship. After all it is cooked to order. Prime C as good as ever and was able to get personalised dishes given notice. I.e. Goats cheese soufflé and halibut when I fancied a change from fillet steak. Crab cakes and Onion soup good also but I wonder how many people actually order the pheasant confit. Good to see cheese trolley on display but still a pity that it is not brought to the table with a few specialist cheeses rather than merely the standard ships cheeses. Windows buffet was fine for breakfasts in the outside area before it got too hot during the day Good to see Marmite as well as Vegemite although I was not convinced by the Indian Marmite look alike with red label. English sausages at breakfast were some of the best I have tasted on ship and the German sausages were also very good. I realise I might sound like a UKIP loving Brexitting little Englander. Brexiter certainly. Not convinced that any premium ship should be serving Shepherd’s pie even on an English themed buffet night and I understand that the Indian night dishes were not a great success speaking to some other guests. Lunch buffet was good with some really good soups (crazy in a hot climate but good nevertheless) We were able to get our preferred Riesling at all venues and meals via a discreet request. Best of Best dinner was a standout meal by Iwan which included one item covered in gold leaf. Rather a shame to think where that gold leaf was in 2 days time. I gave toast on behalf of the guests to the Fabulous 5 Captain Magnus Iwan Thomas Heike Angello Guests Finally got to identify Excited of Harpenden and Riocca but missed Uktog A great mixture of nationalities that seemed to gel together except for one couple who were famous within a couple of days for their complaints. I understand from talking to staff and other guests that this was ther first ever cruise. Why you would choose the longest cruise in the book to start with I do not know? We thought the anecdotes we heard were exaggerated until we met them dining in the Patio Cafe one night. They changed tables 5 times and complained to the chef and his supervisor for approx 7 minutes about the quality of the food. I do not intend to repeat what was said but it was unacceptable to abuse anybody in that way and they left the chef in tears. We spoke to him as well as Heike (Hotel Manage)r and Thomas (Food and Beverage Manager) to ensure that if any complaint was made then we would support the chef as the behaviour was completely unacceptable. We noticed later that Azamara seemed to have nominated Guest relations staff to sit with them at meals etc. to check their behaviour. Entertainment Usual great show from Eric as well as 2 great female singers. Firstly an American lady and finally i.e. 2 days only an English singer. White night party was good with a great conga line around the decks as normal. Eric of course finished a great cruise with his trademark skating. Amazing evening Well organised transport with snacks etc. available. Fortune tellers etc. Ports of Call etc. I am probably too old for third world countries and Dubai is probably as far as we will travel future. I cannot believe that India has 100 nuclear weapons but allows their population to live and work in such squalor!!! Firstly unless you go to a hotel or take tours there is nothing to do at most calls. We did one private tour on the Cochin backwaters and it seemed a long way to go to sit in a boat to watch people bashing their clothes in the river. Had raging row with taxi driver in Sri Lanka after agreeing $60 fare for three hours with fixer as well as driver. We were the confronted with demand for $200 to be paid via ATM in Ceylon currency. In UK it is alleged that ther is a thriving Srilankan crime syndicate which specialise in ATM Pin code stealing. It was only when we demanded to be dropped off at police station that demands were dropped. A bad taste to an interesting day. Immigration This was usually a farce. At one port we happened to be first in line to be processed after the leaving crew. It was like Lilliput Big Enders vs. Little Enders. The 6 personnel had a 5 minute discussion which appeared to revolve about whether they stamped your card or signed it first . or did it simultaneously Eventually the man with the biggest moustache got his way. I recognise they are entitled to be on the ship all day but I do not see why their wives and children should be allowed on board stuffing the buffet and blocking stairs for photographs. I guess it is part of the way things get done in these countries Standouts I do not normally try to pick individuals as ALL staff contribute to the experience but here are 2 1: Angello Housekeeping Manager. We met him an Owners suite private reception and my wife made a throw away comment about it being a pity there were no magnifying mirrors in the bathroom. On return to room after reception there were 3 different magnification mirrors for my wife to try. Followed up 2 days later with a call to see which she preferred. 2: Russian waiter Kuril who noticed our struggles to get a working salt cellar. From then on at every meal he saw us he provided a condiment pot with loose salt without prompting. Niggles. 1:As above salt and pepper shakers of either variety china or metal are simply not fit for purpose You either spend time with toothpick or take bottom off and get rice with salt. At first I thought it was restricted to outdoor area but same in MDR. They should invest in Perspex grinders so that they can work and you can see if they need filling. 2: They ran out of glass bottled free sparkling water fairly soon and I do not consider Soda water or sparkling flavoured water (label states No fruit content) as acceptable alternatives. Fortunately we had a good supply in suite. 3: I understand that standard serving protocol for serving tea is to provide a separate saucer for disposal of dunked teabag rather than have drips etc. on cup saucer but this was rarely implemented. Also I believe it would be better to have teabag dry when presented so that the individual can decide on strength of tea. First world problem I know!!! Final Conclusion Azamara is back to its best and we look forward to using our free nights soon. Read Less
BBMacLaird, CBO - Azamara Club Cruises has responded
Thank you procter for your very thorough, and entertaining, review! I have followed your CC posts for years and I know the standards to which you hold us (that includes our land and sea personnel!) I am so glad you will come back and sail with us again, hopefully soon. B.rgds, Bonnie
7 Helpful Votes
Sail Date: March 2017
We were excited to go on the Australian east coast from Sydney to Singapore starting March 22,2017. The trip started ok, the staterooms were ok, nothing special, clean, quite small but ok. The staff, mostly from the Phillipines are ... Read More
We were excited to go on the Australian east coast from Sydney to Singapore starting March 22,2017. The trip started ok, the staterooms were ok, nothing special, clean, quite small but ok. The staff, mostly from the Phillipines are good, polite, they offer good service, some have a great sense of humour which is always fabulous. We were not thrilled with the food outside the specialty restaurants, which you pay 30 per head for, the patio grill had good lunch food, delicious burgers and the living room had good tapas. We only ate in the dining room a few times as the food was either too salty or greasy. But there are other places to go so you have choices. Unfortunately two days in we encountered a cyclone which ended up taking our 18 day-nine port trip to five ports with 12 days at sea. Mother Nature happens and the captain kept us safe but a lot of people travelled a long distance to see Australia and Indonesia and this didn't happen, a few of us got off at the third port wanting to see Australia. Not one person from Azamara offered to help get our bags, call us to chat why we were leaving or offered help with airlines or hotels or anything, our ultimate liquor package was voided before we even left the ship, we felt like black sheep. A staff member had the nerve to say to one of the people leaving, " oh you are from that group leaving" like we had committed a crime for wanting to leave. Today a letter was sent out giving everyone a $200 on board credit to use while on the boat and 10 percent off another cruise. I am sorry but that is ridiculous. We were on Princess a few years ago when 11 days into a 15 day cruise the ship had problems and we had to disembark, Princess flew everyone either home or to the last port of the trip, refunded the whole trip, and paid for everyone's hotel until the end of the set voyage and gave everyone a 2000.00 credit on another voyage. That was over and above expectations but the goodwill they created for the brand paid them back 10 fold. YOu can't buy this type of marketing. Azamara will not see myself or I am sure many of the customers on this cruise again, bad public relations, they should be embarrassed. Read Less
16 Helpful Votes
Sail Date: March 2017
This cruise was to celebrate our Ruby Anniversary- A very special occasion. Things did not get off to a good start in Sydney. We boarded early but were then told we couldn't go ashore in Sydney due to Custom restrictions. We had ... Read More
This cruise was to celebrate our Ruby Anniversary- A very special occasion. Things did not get off to a good start in Sydney. We boarded early but were then told we couldn't go ashore in Sydney due to Custom restrictions. We had planned a full day in Sydney prior to departure but this was all lost and the restrictions were not made clear on boarding and should have been. By the time we left Sydney, Cyclone Debbie was forming. At this stage it was only a tropical storm but Azamara should have released that a major cruise disruption was inevitable. The ship's progress was slowed to allow the weather conditions to pass which meant that 4 ports of call were lost. Spending three days at sea avoiding a Cyclone maybe a safe option but Azamara hardly acknowledge this with any additional entertainment except extra film channels in the cabin. The food at the best was very average. In the Discoveries restaurant the dishes only arrived tepid at the best and invariable the food was over salted.Despite complaining the food on other evenings still arrived tepid and over salted. In the Windows self service restaurant the food was never that hot but the plates were even if you wanted food from the cold buffet !. The weather disruption meant that 12 out of 18 days were spent at sea and the only gesture made by Azamara was a $100 in house credit for each passenger. We all appreciate that the weather is beyond everyone's control but this gesture was an insult. We enjoyed Brisbane and Cairns and the final day in Singapore was memorable. All waiting and bar staff provided excellent service and our room stewards were some of the best in all our days cruising. The ship needs a makeover and please get rid of the grey. Grey loungers & grey carpets do not give an impression of warmth or luxury. We have cruised with many companies over the past 20 years and this voyage has not left a positive impression. Read Less
BBMacLaird, CBO - Azamara Club Cruises has responded
Hello flash in the pan, We are sorry you were discontent with your cruise with us. We regret the extremely bad weather off of Australia; truly not much we can do besides out run the storm.
13 Helpful Votes
Sail Date: March 2017
This was our first Azamara experience and our first visit to Australia. Fortunately we had hit some of the must do experiences before boarding (barrier reef, kola cuddle, Alice Springs) so our itinerary being significantly rescheduled by ... Read More
This was our first Azamara experience and our first visit to Australia. Fortunately we had hit some of the must do experiences before boarding (barrier reef, kola cuddle, Alice Springs) so our itinerary being significantly rescheduled by cyclone Debbie did not spoil our trip as much as it could have done. Embarkation at Sydney was so simple with about 650 passengers and some on board already doing B2B there was no waiting at all, fill in the forms, get on the ship and take a glass of bubbly, I really appreciated that we could leave our carry on bags once we were aboard and they were taken to our cabin. The size of the ship is perfect - two staircases and decks 3-11 make it so easy to get around, we had a inside cabin which was fine as there is so much space on the public decks, on several occasions we had an entire bar/lounge area to ourselves for a whole afternoon on a sea day. There was always space, in the pool, by the pool, in the buffet, at the shows, at the bar, though loungers in the shade fill up fast there were lovely big squishy chairs under cover which suited us better. There was some really exceptional food, the seafood buffet with oysters and smoked halibut stood out as did the rare lamb steaks from grilled. We eat in both specialty restaurants and Prime C was certainly our favorite. Aqualina everything looked spectacular but failed to quite hit the mark for us. The shows we saw were entertaining with a great band and cast of six talented performers who all worked very hard. If you are seeking west end style shows this is probably not the ship for you but there were some real treats such as Kym Purling a wonderful musician with an astounding life story and the Azamazing James Morrison evening. Personally I would have liked more talks and fewer trivia challenges but just my preference. What made this cruise stand out was the level of service practically every member of staff was exceptional. Drinks were replenished instantly and guest services rearranged my private tour excursions when our ports were changed. On the last evening after 18 days of gourmet overindulgence DH could not find anything in the buffet that leapt onto his plate, one of the waiters seeing he was not taking anything came over and offered to fetch him a steak - I think it says a lot about the service we had during the rest of the voyage that we were not even surprised by this offer. Read Less
BBMacLaird, CBO - Azamara Club Cruises has responded
Thank you Catchum for the cruise review. We are so glad you enjoyed the cruise from Sydney, despite Cyclone Debbie! We hope to welcome you back onboard soon! B.Regards, Bonnie
6 Helpful Votes
Sail Date: March 2017
The ship and crew are outstanding in every way. Food was excellent but the specialty restaurants don't change their menu and on an 18 night cruise it can get boring. They could do more in the way of providing lectures about ports of ... Read More
The ship and crew are outstanding in every way. Food was excellent but the specialty restaurants don't change their menu and on an 18 night cruise it can get boring. They could do more in the way of providing lectures about ports of call, countries visited and culture. They had a few good speakers but there were not enough lectures. The staff keeps the ship very clean and orderly and their is a very good emphasis on cleanliness and preventing illness issues. Staff are super friendly and courteous and they appear to be very sincere; they really enjoy working together and on this particular ship. The food venues are all very good. You can satisfy any craving, be it grilled hamburgers or salad. My wife and I had the best filet and rib eye's we've ever had at Prime C. Really superb! We will take another cruise with Azamara, they have a club like atmosphere and seem to care about their customers. Read Less
19 Helpful Votes
Sail Date: February 2017
First time on small/midsize ship! Loved no children policy met some wonderful people whom we hope to keep in contact. Food and restaurants faultless staff generally great some in windows cafe looked genuinely unhappy. Cabins great I'm 6'4 ... Read More
First time on small/midsize ship! Loved no children policy met some wonderful people whom we hope to keep in contact. Food and restaurants faultless staff generally great some in windows cafe looked genuinely unhappy. Cabins great I'm 6'4 and had no issues with the bathroom. Lots of nice touches like cold towels and drinks getting off and on the ship. Bar staff very attentive and generous no penny pinching and they took an interest in getting to know what your preferences were. Eric cruise director was fabulous very funny and talented his performances were the stand outside for my wife and I the grand pa jokes hilarious (we bought the book). Azamazing evening and white night to highlights had a blast both nights. Only criticism and were they can improve is the guest entertainment very ordinary the magician was terrible and got a second night performance total amateur one guest lecturer great the other (musical expert) boring this guy swanned around the ship as if he owned it and let everyone know. Biggest issue is the poolside lounges some very poor behaviour at least 10 couples who believed they owned certain lounges and would place books from the onboard library on THEIR lounges and would be absent for hours on end every day at sea. The daily update continually asked for this not to happen and that after 30mins items would be taken however this was never enforced Azamara if you say you're going to do it then do it! If this was enforced it wouldn't happen these people knew it and carried on with utter contempt. Only other issues were the smokers which were in a position which had smoke wafting into the internals of the shift and onto the upper sundeck which is where they should be. Fantastic cruise line almost perfect will definitely sail Azamara again! Read Less
13 Helpful Votes
Sail Date: February 2017
The highlights for me were the "White NIght" and the "Azamazing Evening" both of which were very well done and unique along with seeing the Komodo dragons in the wild and visiting Thursday Island. For a ship this size ... Read More
The highlights for me were the "White NIght" and the "Azamazing Evening" both of which were very well done and unique along with seeing the Komodo dragons in the wild and visiting Thursday Island. For a ship this size the entertainment was excellent; the cruise director Erik was always full of vitality and I am sure this influenced the other performers. The onboard lecturers were first class and I particularly like the talks on the history of the areas through which we cruised. I was underwhelmed by the food, especially dinner in Discoveries Restaurant. I only had a couple of excellent meals, the rest were mediocre. At times the service was lacking, twice our table was served meals meant for another group and once my meal was given to a different diner on my table; not what I expected. The shore excursions were very expensive and the one I took, on Komodo Island, did not come close to providing what Azamara's description promised; I did get a partial refund which somewhat mollified the situation. In Cairns I was able to visit Karunda on almost the same itinerary as the ship's excursion but at less than half the price. My recommendation would be to take the time and effort to research and privately book shore excursions; it will save you a lot of money. I would cruise again on Azamara as it often has unique and interesting itineraries and the ship is of a size that enables easier access to ports of call, even those which require tendering. The small size also makes it easy to actually get to know other passengers; we met many interesting people and, hopefully, began what will become ongoing friendships. Read Less
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