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1 Helpful Vote
Sail Date: August 2019
The itinerary was the reason for this cruise, even in this time of the year without cherry blossoms or Indian summer colors (too late, too early). It was a time of intense activity as there was another port every day and the climate which ... Read More
The itinerary was the reason for this cruise, even in this time of the year without cherry blossoms or Indian summer colors (too late, too early). It was a time of intense activity as there was another port every day and the climate which was hot and humid made it streneous as well. We knew the Quest from one other cruise, our other 18 cruises with Azamara we have had with Journey and Pursuit. This time the food was awsome, Chef Colin surprised us every day with local cuisine dishes which led us not to book the speciality restaurants but use the Discovery restaurant every evening. Service in the restaurant and bars was very good, we only found one person which was not smiling at all the entire cruise. In regard to entertainment we went to the Living Room every night and found the live band "The Smooth Sensations" as the best we ever had on an Azamara ship, hope to see them again soon. The sound volume of the pianist and singer in The Den we found disturbing loud and unpleasant. We enjoyed the live music of traditional Japanese koto. In general the temperature on deck 5 was by far to low, lots of people caught colds and asking to increase the temperature brought no result during the entire cruise. So bring a lot of sweaters and jackets and ask for blankets in the restaurant. The Azamazing evening took place in Busan/South Korea with stunning performances of music and taek won do. Also the white night party was a success. We had booked shore excursions privately with local english speaking guides and were very satisfied with the results. We found an American couple to take part so the costs were reasonable compared to excursions the ship offered and we could take influence on what to see or not. Read Less
Sail Date: August 2019
We chose this cruise because it was next on our bucket list. We really wanted to know Japan, not just from Tokyo, but from the aspect of the people in the smaller towns and ports. We have also had great experiences with the Intensive ... Read More
We chose this cruise because it was next on our bucket list. We really wanted to know Japan, not just from Tokyo, but from the aspect of the people in the smaller towns and ports. We have also had great experiences with the Intensive cruise on Azamara in the past. We hold Azamara to a very high standard based on past sailings. This cruise met and exceeded our expectations. The high points are as follows 1. The food in Discoveries has greatly improved with Azamaras new policy of giving the executive chefs free reign. Chef Colin and his crew executed imaginative menus. The food and service in prime C and Aquafina was as expected....flawless and delicious! 2. White night was a blast! The captain delayed it twice due to weather concerns. He was right and the weather was perfect. Again, freedom to act. 3. The azamazing evening in Busan combined unusual and imaginative Korean traditional music and dance with a truly amazing performance by the Korean university Tae Kwan Do team. 4.Shore excursions were executed flawlessly. My Daised and Kyoto were 2 of the many highlights. 5. The visibility of the officers of the ship makes the Quest different from all other cruise lines. They are always there to give a helping hand or just to talk. A perfect example was clearing Korean customs. I could go on but I think you all get the message. Go for the adventure. If you expect shows and glitz and the other trapping of superficiality, choose another cruise line. If you really want to have great food, great service and immersion into culture, this is your ship! Read Less
1 Helpful Vote
Sail Date: August 2019
We are experienced cruisers going back to the '80's. We prefer crossings and repositioning since most port visits are superficial at best. Substituting tour buses for luxury ship ambiance and tacky-tacky retail stops that seem ... Read More
We are experienced cruisers going back to the '80's. We prefer crossings and repositioning since most port visits are superficial at best. Substituting tour buses for luxury ship ambiance and tacky-tacky retail stops that seem to be about accommodating the local businesses rather than providing the cruiser any real opportunities. Thus the itinerary from Seward to Tokyo with stops in unusual way ports caught our fancy. Our Virtuoso Travel Agent forewarned us that Azamara was not quite up to true top notch all inclusive lines and that we would in particular find the cabin bathrooms small. All in all it sounded worth trying. We took the "unlimited package" which provided top shelf beverages, unlimited internet access (disappointingly slow and erratic). and three alternate dining experiences. Worst aspect of the experience was a feeling of overcrowded spaces. This was particularly so in the buffet area at prime lunch and dinner where seating was difficult to secure and the space between buffet lines was severely clogged. Food quality was better than you now get on mass market lines like HAL but not as good as we have had on Crystal, Windstar, or Seabourne. Really, it was only somewhat better than a recent experience on RCL. Service was slow albeit friendly and professional. My wife adheres to a rigorous low sodium diet and was very disappointed in the ship's efforts to accommodate her despite their continual protestations that they would. The enrichment speaker was a disappointment. She was overly pedantic and long winded. And, incredibly, she had a pronounced stammer. I can't imagine that anyone who took the trouble to be familiar with her speaking ability would hire her for this purpose regardless of her academic credentials. NO excuse for this management oversight. Read Less
6 Helpful Votes
Sail Date: April 2019
This cruise visited 12 ports around Japan. There was only 1 Sea Day which makes it a very active cruise. We docked at all ports so there was no need to tender. This was our first visit to Japan so we were able to add a pre cruise land ... Read More
This cruise visited 12 ports around Japan. There was only 1 Sea Day which makes it a very active cruise. We docked at all ports so there was no need to tender. This was our first visit to Japan so we were able to add a pre cruise land tour of or own. With the back to back option we were able to go by ship from Japan to Alaska. They return to Japan in late July so that re positioning cruise would be attractive as well. The retrofit of the Quest is great. They removed the Casino and now call the area The Den. The bar is still there and the piano has been moved from the corner to the wall in the middle of the room. There is also and extensive of collection of travel books to all destinations. Great for guests to research destinations for future cruises. There were no children on this cruise. But beware, Azamara does allow children on their cruises. Unlike Viking which allows only children over the age of 18. Most guests were over the age of 55. Very few wheel chairs or those with walking issues. Entertainment by 54 Below at Sea was very good. This is affiliated with Studio 54 in NY which is famous for their small venue entertainment. Azamara's enrichment lectures were fantastic. Charles Richardson spoke about the history of some of the destinations - was not talking about tours available. One topic was Japan: Land of Culture & Tradition. Another was Korea: Two Nations, One Peninsula. Very interesting. Read Less
10 Helpful Votes
Sail Date: March 2019
TOTAL DECEPTION !!! We have just experienced our worst cruise for life !!! We are a couple with more than 15 cruises of experience. The AZAMARA QUEST is too old and poorly maintained, they have done renovations and repairs throughout ... Read More
TOTAL DECEPTION !!! We have just experienced our worst cruise for life !!! We are a couple with more than 15 cruises of experience. The AZAMARA QUEST is too old and poorly maintained, they have done renovations and repairs throughout the cruise. And the worst happened: with outside temperatures of 34c, we ran out of air conditioning for 36 hours, because there is only one compressor for the whole boat and it broke. Our outside patio room was dirty as I have never seen any of the last 15 cruises I did, I put on my shoes to walk on (pictures), there was a metal bar on the floor that had to hold the window that separates the patio of our neighbor, the bar was laid 5 days later, after several reminders. The 3 Jacuzzis on the boat had no water and did not work during the first 10 days of the cruise. The 2 shops of the boat were closed and under renovation, they opened after half of the cruise. This is the first and last time I chose Azamara, yet this company has the reputation of being the cruises Mercedes ... it's the utmost disappointment. We had the announcement, after the problem of air conditioning, that we were credited with 50% of the price of the cruise, I confirm that we did not even celebrate the credit of several thousand dollars because this boat is not worth more!! Our last cruise a few weeks before the QUEST was on the Celebrity EDGE, the average daily price was 40% cheaper than on the '' Quest '' and we had a brand new boat with tons of restaurants and shops, and all and all ... I do not understand how Azamara can charge us such exorbitant prices for a comparable service with other extremely inexpensive boats. This is outright abuse !!! Read Less
10 Helpful Votes
Sail Date: March 2019
My first time on this ship and with this cruise line, we picked this because of its itinerary and its smaller size. It didn't start off smoothly but the cruise line fixed the problem and everyone was compensated very well. We did ... Read More
My first time on this ship and with this cruise line, we picked this because of its itinerary and its smaller size. It didn't start off smoothly but the cruise line fixed the problem and everyone was compensated very well. We did explore the embarkation port which was Singapore stayed 5 days and loved it a most beautiful city with so much history. The Quest ship is still being updated, there was some construction going on during the voyage, not too intrusive. I was in a suite club continental, everything was new and updated huge bathroom, king bed, new carpets, large balcony and many more perks that come with the suite cabin. There are unlimited dining options in the specialty restaurants all included and wonderful we ate in both Aqualina and Prime C excellent service! Also, all international buffets were outstanding. Entertainment was fantastic loved all of the local shows, Ports and excursions were good the only thing, I found it very hard to understand and hear the local guides speak, especially when in a group of 25 or more, they should provide headsets on all the tours. Overall we did enjoy this trip and all the beautiful ports, service by the cruise is outstanding and they really go out of their way to make you feel at home. I would consider another cruise in the future for sure! Read Less
8 Helpful Votes
Sail Date: March 2019
This was our first Azamara cruise and we chose it because of the itinerary. We loved everything, the crew, the service and the food. As a bonus, we met some wonderful people. The included Amazing Evening was just that, a really nice ... Read More
This was our first Azamara cruise and we chose it because of the itinerary. We loved everything, the crew, the service and the food. As a bonus, we met some wonderful people. The included Amazing Evening was just that, a really nice amenity on this cruise line. The ship had been in dry dock for a week prior to our cruise which resulted in a few glitches in the beginning of the cruise. Azamara corrected the issues as quickly as possible and compensated everyone for the issues. Our second Azamara cruise is already on the calendar! Good to know: The cabin bathroom is quite small. Laundry facility is a nice amenity on the 7th deck and it is heavily used. Detergent is provided. The Mosaic Café offers coffee and great snacks throughout the day. The casino has been removed and replaced with a very nice piano bar called The Den. Read Less
3 Helpful Votes
Sail Date: March 2019
Chose this cruise due to an interest in Komoda Island and it was our first adventure with Azamara. Booking and document process was smooth and efficient and also the boarding at Cairns. All the staff were very friendly, helpful and ... Read More
Chose this cruise due to an interest in Komoda Island and it was our first adventure with Azamara. Booking and document process was smooth and efficient and also the boarding at Cairns. All the staff were very friendly, helpful and supportive. A minor issue raised by us during the cruise re pillows and laundry was quickly addressed in a very caring manner. All in all it was a positive experience. Very relaxing holiday starting in Cairns and finishing in Singapore. Some ports of call were more interesting than others and in hindsight would have booked more shore excursions from the ship too see more of the surrounding areas instead of the city centres/shopping malls etc in the final 2 Indonesian stops. Positives ------------ Food and dining facilities (very positive) Rooms and cleanliness (small bathroom but manageable) Night time entertainment. All staff were great and drink service was quick and efficient. Small passenger numbers and absence of children aided noise levels and sleep comfort. Darwin,Thursday Island and Komodo ports. Minor Negatives --------------------- Collective 5 days at sea and absence of any worthwhile day time activities.(Not a Bingo fan) Lack of seating at busy times in some pre dinner drinks venues. Last 3 Indonesian ports not all that interesting. Self service laundry is a bonus but too small to accommodate passenger needs. Read Less
2 Helpful Votes
Sail Date: March 2019
We travelled last year with Azamara and greatly enjoyed the smaller ship feel, comfort and convenience. This cruise, from Cairns to Singapore offered us the chance to see some things on our ‘to do’ list, especially Komodo and ... Read More
We travelled last year with Azamara and greatly enjoyed the smaller ship feel, comfort and convenience. This cruise, from Cairns to Singapore offered us the chance to see some things on our ‘to do’ list, especially Komodo and Borobudur. Embarkation in Cairns was efficient and since Quest and Journey are almost identical, it was very easy to settle in. We enjoyed a quick look at Thursday Island which is otherwise quite difficult to visit. Our only real disappointment in the whole trip was the docking location in Darwin. Instead of being at the cruise ship dock, we were more than 30 minutes away, each way, by the provided shuttle bus, at the spectacularly unscenic and inconvenient bulk container terminal. We had 3 things planned for Darwin but saw only one of them because of the docking location. Do visit the RFDS where you get not only the RFDS story but also an amazing virtual reality experience of the bombing of Darwin. The Azamazing Darryl Braithwaite concert was great but also meant 12 buses doing a one hour trip and the inevitable waiting. Food was excellent again in terms of variety and freshness. We mostly used the Windows buffet for breakfast and lunch because we could choose salads and fruit. Dinner was mostly in Discoveries but we did have 2 meals in Prime C and one in Aqualina. We had remarkably flat seas and hot weather for the whole 2 weeks and everything was well-organised. The staff continue to be gems and a very important part of the Azamara experience. The docking location in Singapore, at Harbourfront, is far better than the main cruise terminal. It’s very close to an MRT station, a very large shopping centre ( Vivocity) and Sentosa Island. Shore excursions On Thursday Island and Komodo we did the ship excursions because they were tender ports and it was easier. On Thursday Island it was hot and the fort is at the top of a hill so it’s quite a long way to walk. The cemetery is even further and I don’t think you would have seen both in the time if walking. On Komodo you were not allowed to leave the ship if you did not have a shore excursion ticket or proof of another tour. A safety issue. In Bali we booked a car and driver through Tours by Locals. Ketut Arwan was great and very happy to meet our needs. Highly recommended Same thing, same company for Borobudur with excellent guide, Gregorius Gagat and a very skillfull driver too. It was a long trip on crowded hilly roads and we were so pleased not to be on one of the ship’s 6 buses. In both cases the car and driver option was as cheap or cheaper than the ship bus shore excursions. Read Less
4 Helpful Votes
Sail Date: March 2019
This was our 3rd Azamara cruise. We are very happy with the cruise line, service is amazing from the maintenance workers to the captain. Everyone is friendly and go out of their way to help with whatever.The ship was going in for an ... Read More
This was our 3rd Azamara cruise. We are very happy with the cruise line, service is amazing from the maintenance workers to the captain. Everyone is friendly and go out of their way to help with whatever.The ship was going in for an overhaul as soon as we all got off. Having said that, the ship was in excellent condition, wish we could have seen the change. The evening shows were excellent...they brought on a few different acts that were good. The singers and dancers on staff were great. The cruise director and her assistant have incredible voices and also entertained. After shows the piano bar was another place to go and watch talent at work. Food was wonderful and again service the best. I have nothing but praise for everyone involved and thank them for another wonderful cruise. Tours in Indonesia were a bit disappointing, but I would imagine even trying to put together things to do there would be a daunting task. Read Less
2 Helpful Votes
Sail Date: March 2019
We chose this cruise for the itinerary and an opportunity to try Azamara. We were very satisfied with everything aboard ship. As suite passengers we had free access to the premium dining venues. Prime C was excellent and would have been ... Read More
We chose this cruise for the itinerary and an opportunity to try Azamara. We were very satisfied with everything aboard ship. As suite passengers we had free access to the premium dining venues. Prime C was excellent and would have been worth the upcharge non-suite passengers paid. The other venue was hit or miss. Cabin and dining service were everything one could ask for. Entertainment we felt was a strong point. We've experienced the 'shows' on larger ships and been underwhelmed. Azamara's individual performers (esp. singers) were excellent. We enjoyed the White Night. It's a nice extra. The Azamazing (sp?) evening concert was much appreciated by the Ozzies on board but most of us North Americans didn't know the band. I took the 'behind the scenes' tour of the ship and heartily recommend it to anyone interested in what the crew does to make our trip pleasurable. We used private tours arranged by RCCL for Bali and Semarang as one of us uses a wheelchair. We cannot say enough about their efforts and those of the on-board staff to accommodate our needs. Tours: Bali and Komodo Island were fascinating and highlights of the itinerary. Semarang and Surabaya, not so much. Thursday island really isn't worth a stop but Darwin has much to offer. Cairns and Singapore were great start and end points. We've already booked our next cruise on Azamara. Read Less
Sail Date: March 2019
I am retired in Thailand with a lovely young wife, I have been cruising for over 50 yrs, and done maybe 40 plus cruises, and around 10 with Azamara, we currently have three booked Azamara is at the top of our comfort zone money wise, we ... Read More
I am retired in Thailand with a lovely young wife, I have been cruising for over 50 yrs, and done maybe 40 plus cruises, and around 10 with Azamara, we currently have three booked Azamara is at the top of our comfort zone money wise, we do not like crowds, we do not stay up and party all the time, often when in port we stay on the ship, we prefer not to be harassed by children, and the passenger profile, is generally professional and restrained, you do not get pushed out of the way in the buffet We like the pretty well all inclusive policy We do not do many shore excursions The food bearing in mind what is being paid is excellent, with very wide choice and good included wine choice The cabins are a little small but adequate, exceptionally well looked after, and the stewards will do anything possible to make your stay as comfortable as possible We love the white nights, are not so sure about the Amazing evenings but there is no cost The most exceptional thing about the ship is the staff, they are the very top, and go out of their way to help In October we are doing Hongkong to Singapore, then back to back the Myanmar trip that we have done before, in March next year we do Sydney to Singapore on the Journey Read Less
4 Helpful Votes
Sail Date: December 2018
Wanted to see Jakarta, Bali & especially Komodo Island! Fabulous - then found the south-west of Australia was fascinating too!! Our cruise was the first ship allowed to dock overnight in Geraldton, West Australia - the Council and ... Read More
Wanted to see Jakarta, Bali & especially Komodo Island! Fabulous - then found the south-west of Australia was fascinating too!! Our cruise was the first ship allowed to dock overnight in Geraldton, West Australia - the Council and Tourism people put on an amazing evening of food, wine, local animals to have pics taken with, a didgeridoo player, a local artist, info about pearl farming and jewellery making - we had the BEST time!!! Also loved the art classes on board - we are studying watercolour painting and the Welsh artist, Chris Tatam was so informative, his classes grew bigger each time - people got there early and left later as they all enjoyed it so much!!! Please bring them back more often!!! Some people were upset that stops in Broome and Exmouth were cancelled, but Busselton & Bunbury were very interesting and made up for it! Stopping at Geraldton meant we could take the tour out to Kalbarri National Park - wonderful!!!!! Shore Excursions seem quite expensive, compared to what the locals can offer, but of course no-one wants to get back to the ship late and have it go without them!!!! Entertainment only average - magician & music shows not professionally done at all. Crossing the Equator entertainment with Captain Jose was a highlight!!!!!! Coffee wasw a highlight - great piccolos even out of the machine. Mosaic Cafe staff fabulous with their barista and waiting skills!!!! Read Less
6 Helpful Votes
Sail Date: December 2018
Let me say at the outset, I had a great time on this trip -- saw some amazing things and enjoyed many of the passengers and staff, but would I sail with Azamara again? Not sure. First, the good things. As many have noted, the ... Read More
Let me say at the outset, I had a great time on this trip -- saw some amazing things and enjoyed many of the passengers and staff, but would I sail with Azamara again? Not sure. First, the good things. As many have noted, the people working on this ship seem really to like their jobs. There is a strong emphasis on guest engagement, much like on Celebrity, with most all the staff striking a nice balance between service and engagement. I liked most every staff person I encountered. The officers were visible and the captains (we had a change mid cruise) were engaging -- looked forward to their daily announcements. I had a travel snafu of my own making at time of disembarkation and the concierge and help desk were great in helping me sort it out. The AzaAmazing Evening program is a very cool innovation, taking all the passengers off the ship at an overnight port and treating them to something local, in this case, a stunning performance of Balinese dance and music. It ended with what was clearly a story being told by three characters, two monkeys and a regal, but somewhat scary looking figure, but we had no clue what was being portrayed. To have found out the background of this and shared it with the passengers ahead of time would seem to have been easily done, but wasn't. Still, a very enjoyable event. The logistics of this obviously are complicated, but it went off pretty well -- long lines getting back on the ship, but that's to be expected. The White Party also is a nice tradition, with the officers serving grilled food buffet style around the elaborately decorated pool area. Azamara regulars are mad for this event and I liked it too. There is tremendous brand loyalty to this line. Many of the people I met had sailed with Azamara numerous times and were planning the next one while on board. I also encountered some other first timers like me and their reactions by the end of the cruise varied widely from feeling like the ship was a great fit for them to, 'never again.' Why is that? This is for sure not a typical cruise line. While the price point is well above the mainstream lines, Holland America, Celebrity, Princess, etc., it's not exactly a luxury line either. This is not Seabourne, not Crystal, There are endless sales pitches, for one thing, the daily brochure being mostly ads. More importantly, the food and beverage services are not in that category and the cabins are very small. On food, the offerings in the main dining room are okay, but not memorable and the service is harried. This was not a sold out cruise and what that dining room would be like when the ship is full would be something to witness. The wait staff are really good, but they were running like mad things, sweating brows all around. I ate once in the specialty steak restaurant at $30 and it was fine -- nice service and very good food. I also thought the buffet offerings were generally good and comparable to what you see on Celebrity, though maybe less diverse. Finally, on food, a dim sum brunch happened one day and was outstanding in every way -- probably the best meal I had on Quest. On the beverages, I upgraded to the mid-level for $16/day, which, for example, got me Woodford Reserve bourbon, a considerable step up for the provided Jim Beam. (Interestingly, the next step up gets you Bulleit and Makers Mark -- Bulleit above Woodford Reserve? Curious.) These beverage packages have no effect on the wine, though. If you don't want what's provided, you have to buy a separate wine package, of which there are two. Needless to say, there is endless confusion at dinner about who gets to drink what wine at a table for six. I was fine with what was provided, but many people were not happy with it. So, I think the first timers who fell in the, 'never again,' category were expecting to eat and drink like they would on Crystal, given what they'd paid. Likewise, they for sure did not want to be hearing about what was for sale every day. Cabins. They are small and the bathrooms, particularly the showers, very small indeed. Storage, though, is quite adequate. Azamara is advertised as a small ship company, small being relative to, say, Princess or Celebrity with 2000+ passengers, and thus able to visit ports the big ships cannot. Well the ship is sort of small, but it has over 700 passengers, about what Crystal carries in a much bigger ship. Where to put them? In small cabins, of course. It's the price you pay and, as a single traveler, I liked the cabin fine, though I'd happily have traded a foot of sleeping quarters for a shower more than 20 inches wide. As before, the, 'never again,' reaction probably also reflected disappointment with the accommodations. At the price point, people expect something a little grander. On the excursions, since I was traveling alone, I relied pretty much completely on those offered and was very happy with all of them. So, would I do Azamara again? Well, Azamara offers a different kind of experience with some big pluses and some minuses as well, but if the itinerary were right and the single supplement low enough, I might. On the other hand, share that cabin? Only with Solomon, my cat, and I don't think that's allowed. Read Less
2 Helpful Votes
Sail Date: December 2018
We chose this ship 3 years in advance because of the itinerary and we were sailing back to back for the second cruise. We reserved Continent Suite 8043 as it seemed to suit our needs of more space and being midships. Unlike one of the ... Read More
We chose this ship 3 years in advance because of the itinerary and we were sailing back to back for the second cruise. We reserved Continent Suite 8043 as it seemed to suit our needs of more space and being midships. Unlike one of the previous reviews, when we entered our suite, we were impressed with the amount of space we had with plenty of storage. We had chosen to have a suite with shower only and we found the bathroom very adequate. We thought the decoration was very inviting, being light, bright and airy. As there were no formal evenings, the wardroom space was good as were the large drawers and the cases fitted easily under the bed. We felt very comfortable during our 31 nights on board and we were well attended by our butler, Xavier, and the stewards. We found the dining format to be very acceptable whether in Discoveries, Windows or on the patio. Because of the standard of these main dining areas, we did not find going to the speciality restaurants a particular treat. Throughout the long voyage, we found the staff to be so friendly but not over familiar and they all worked well together. We were most impressed with some of the senior officers, such as Philip, the hotel director, who always seemed to be visible and ready to assist at all times. One felt that the caring attitude started from the top and cascaded down. The complimentary drinks were surprisingly acceptable so rarely did we bother to buy any others and we were not pressurised to buy an 'upgrade'. Having booked this cruise so far in advance, one of the attractions was to visit Broome in the Australian summer (we have been there twice in the winter) but the itinerary was changed such that we stopped at neither Broome nor Exmouth so had three days of sailing from Komodo to Geraldton. As we were the first cruise ship to stay overnight in Geraldton, we were given an enormous reception by the town who made us so welcome. We have never experienced such a welcome before and neither had the ship's crew. Although giving a poor rating for 'enrichment activities', it was for the first cruise but the second cruise we would give it a 5 for Professor Johnson on Music. My wife is not musical but I persuaded her to attend the second in the series and she enjoyed the rest.. Read Less
4 Helpful Votes
Sail Date: November 2018
This was my fourth cruise with Azamara and the third on the Quest. I love Azamara because the ships are small, no children allowed and we are treated like one of the family. There is little music played on deck - thank goodness. Staff ... Read More
This was my fourth cruise with Azamara and the third on the Quest. I love Azamara because the ships are small, no children allowed and we are treated like one of the family. There is little music played on deck - thank goodness. Staff quickly get to know you and you get a welcome when you return. Boarding is well organised and painless. We had to wait a long time for our luggage to arrive and we started sailaway before we finally got ours. First night was busy as always and we all followed the usual hygiene rules of being served rather than self service for 24 hours. The strict rules about sanitizing work and we have never been unwell on this ship. Although there are over 600 passengers on board it is possible to find peace and quiet for much of the time and I have a number of photographs that make it look like a solo trip! The pool area was good as always, the pool clean. For some reason on our last sea day they decided to do maintenance and were pressure washing the decks at 10.30 in the morning when people were wanting to sit on the sunbeds. After complaints from a number of passengers they replaced everything and left. The Azamazing evening was brilliant. There were no delays getting to the venue and seating was comfortable and well laid out. As always there were those who felt they had to stand up in front of other people to get the best photographs and this selfish act is very irritating. It would be helpful if the host were to ask people to remain seated to take photos. White Night was lovely and we were lucky with the weather as there had been some storms around. We chose to sit up on Deck 10 as we have always found that once again people will go and stand across the front of the stage area totally blocking the view for anyone sitting down. We did speak to the cruise director about this and he admitted it was a problem but did not say anything on the night. In the past there has been a display of somekind but this time there was only dancing and singing from the guests and crew. We eat in Windows because we like the self service. As a vegetarian I would like to see more choice in the main course. Most nights there are vegetables, rice and potatoes but something a little more interesting would be good. One night there was a pasty and I asked what was in it. The person behind the counter had no idea and had to go and ask. On a couple of occassions they were rather grumpy and there was an atmosphere. Something we have not experienced before. The waiter service in Windows was on the whole very poor. In the past it had always been pretty good. However there appeared to be a number of new staff who were clueless. On two occasions we were actually ignored when signalled that we would like some water. They have a habit of looking at you and turning away. Several times we had to wait for a good ten minutes before anyone asked if we wanted water or wine. Likewise with coffee in the mornings. At times there were no waiters to be seen, others a huddle of them down by the coffee machine. They have a habit of walking around but not doing and definitely not seeing. The manager spent most of his time staring at his computer and when he did wander round did not appear to do anything. This is so different to what it used to be like and very disappointing. Waiters in the Living Room and Caberet and Mosaic were good as were the ones on pool deck. We were on deck 8 in a balcony room. It was clean and comfortable. Our two stewards were attentive and cheerful. We had a problem with the aircon switch not working and this was promptly repaired with two very smiley guys. the excursions were good, small groups in very good coaches with knowledgeable guides all of whom had a sense of humour. Disembarking each time was well organised and quick. In Koh Samui the sea was turbulent and the authorities could not use their tenders but Capt Jose was not phased and the ships tenders were lowered and expertly crewed and we were taken safely ashore. It was a great cruise as always and my only real criticism is the staff in Windows. They are the one thing that stood out in the whole of the trip. I have booked to go to Alaska next June on the Quest and do so hope that by then some serious staff training will have taken place. Read Less
1 Helpful Vote
Sail Date: November 2018
Guest administration is not Azamara's strong point. The dates and locations for the Azamazing evening were a moving feast right up to departure and the email on this that came from Azamara were unintelligible. This made booking our ... Read More
Guest administration is not Azamara's strong point. The dates and locations for the Azamazing evening were a moving feast right up to departure and the email on this that came from Azamara were unintelligible. This made booking our own evening tours a bit stressful. We got mixed messages on Visas in the various things we were sent (you are responsible for your own Visas! All Visas will taken care of for you! -- the latter turned out to be true.) Embarkation in Singapore was easy and quick. The buffet lunch was getting a bit old by the time we got there just before 3pm but we were grateful for something to eat (I think we were the last time slot to board). As advised, we booked our 3 specialty dining nights as soon as we boarded (why is there no pre-booking system?), only to subsequently find that we'd booked for the same night (first night) as the (previously unadvertised) seafood buffet which we would have liked to attend. My keycard didn't work in the cabin door (they are apparently such elderly technology that holding them proximate to any small magnet renders them useless) and we queued for nearly 40 minutes to have it fixed at guest relations. When we got to the front of the queue the French officer said very dismissively 'I don't do cards!' and made us requeue in another line for one of the female staff. Many, many people had card failures, not all related to magnets. One poor lady who had arrived after a long delayed flight was in tears. It wasn't a great start to our cruising dreams. Dinner in both specialty restaurants was fabulous, outstanding service and food, worth every extra cent we paid. Our first dinner in the main dining room was pretty ordinary (even inedible) and we didn't go back until nearly the last night - one lesson we learned across the cruise is that while Australian prawns are delicious, prawns and 'shrimp' from elsewhere can be much less so. Steak options are a much better bet. The Windows buffet was terrific for breakfast (super omelettes and a great range to choose from) and lunch and generally very good for dinner (except British buffet night, which was ghastly, and left a lingering smell of too-old frying oil and fish in the restaurant for the next 24 hours). The poolside burgers and nachos place was really good for lunch. We loved the ambiance of the Sunset Bar and spent a lot of time there, but it seemed to be a dead service zone. We shrugged and got our own breakfast tea and juice, and went to the bar for our own drinks with dinner. The waiters were constantly in the corner talking to one another and looking at the computer (why?), rarely offering drinks at any time. This was not a cheap cruise and we did feel a bit annoyed about this on occasion. The Opera group were really talented, we enjoyed their shows immensely. The cabaret shows were not our thing but others seemed to enjoy it. The lecturer was very interesting although sometimes she was sometimes scheduled in odd timeslots (like lunch). The jazz band was very good. Sea days on the Quest were particularly enjoyable, the pool lounges are really comfortable and plentiful and the drinks service unstinting. Most days the wine selection was enjoyable but there was one day in the rotation when both whites and both reds were just not very palatable. Some waiters would send down for a bottle from the day before (which you are entitled to ask for) but some would just shrug. Koh Samui was not a great port, the most enjoyable thing about it was the tender ride on and off - the organisation of which was hopeless for those without ship tours booked. No queue, or sequential numbers, they just picked people at random to give stickers to intermittently and them sent them to a tender, which meant that some people who just arrived immediately got tenders and others had to wait 40-50 minutes. Bangkok was interesting although the dreadful traffic means going to see anything will involve longer in the getting there and back than the seeing of the attraction. Ho Chi Minh was fantastic, we plan to return. Our room steward and his assistant were flawless -- helpful, courteous, competent. The cabin was small but functional and comfortable, the verandah very pleasant. The deal breaker for me was the shower curtain. The weather was (as to be expected) very hot and humid, necessitating being grabbed and wrapped by the very unpleasant clammy plastic curtain in the tiny shower space at least twice a day. It started to feel like some sort of punishment zone. Debarking was very smooth, we had plenty of time to get to our flight. The Quest has a loyal customer base, we met several couples who had done >15 cruises on the ship. Tl;DR Although we did have a lovely holiday and have some wonderful memories, we won't choose Azamara again until we can afford a suite with no shower curtain. Read Less
10 Helpful Votes
Sail Date: April 2018
After 7 previous cruise with Azamara this cruise was the straw that broke the camels back. The crew again were the highlight of the cruise. The entertainment was terrible or worse the on board lectures where boring how much do you need ... Read More
After 7 previous cruise with Azamara this cruise was the straw that broke the camels back. The crew again were the highlight of the cruise. The entertainment was terrible or worse the on board lectures where boring how much do you need to know about Asia. The casino should be closed hardly any one playing. With a death and 4 broken arms and GI during the cruise more like a hospital ship than a cruise liner. No board games due to GI. Crew always wiping down the table and chairs while you were eating. Average age on this cruise 70+ . Highlight every day was the trivia sessions in the living room come on!!. Never saw Eric De Grey the cruise director around the ship during the whole cruise. The menu in Prime C was the same as 2 years ago. The showers in all cabins expect the suites are a joke you need to weigh no more than 60kgs or you will stick to the curtain. I could go on but it would only being back more bad thoughts. Read Less
7 Helpful Votes
Sail Date: April 2018
We choose this cruise based on it's itinerary...Singapore, Myanmar, Sri Lanka, Cochin India, Goa India, Mumbai (Bombay) India & Dubai. There were 7 days "at sea". I have been cruising for over 35 years....53 ... Read More
We choose this cruise based on it's itinerary...Singapore, Myanmar, Sri Lanka, Cochin India, Goa India, Mumbai (Bombay) India & Dubai. There were 7 days "at sea". I have been cruising for over 35 years....53 cruises....on many different cruise lines. In my opinion this cruise had the worst entertainment of any voyage that we have been on. Azamara has made the decision to eliminate all "Production Shows" & eliminate all dancers from the entertainment schedules. They chose "Opera" and "54 Below" for the main entertainment. This was a very bad decision. The majority of cruise passengers hate "Opera". The 10% of the passengers that love opera, were very vocal about how much they loved the performances. Well, the show room was not full and half left the theatre before the performances were over. Changes must be made....especially with cruises having 7 or more days at sea. My wife and I really enjoyed the afternoon enrichment lectures...Dr. Connie and Dr. Kumar did an excellent job. The shore excursions that we booked on board the ship were excellent. The chefs are excellent and they have excellent cooking demonstrations. We really enjoyed the "Brunch Buffets". The "inTouch" WiFi was excellent. In the spa....I recommend purchasing the "Sanctum Terrace" package for $160USD....get access to a private sun deck on the bow of the ship and a private hot tub. We spent much of our "sea Day" time on the "Sanctum Terrace". This ship was built in the year 2000 and is starting to show it's age. The ship is small (700 passengers) and easy to navigate about. The room stewards are amazing. We will give Azamara another chance.....we are booked on "Azamara Pursuit" Nov 30 2019 voyage from Rio to Buenos Aires. I expect improvements with the entertainment, Read Less
3 Helpful Votes
Sail Date: April 2018
Our 2nd Journey trek and we were actually impressed how much the service has actually improved.... and I didn’t think here was much room for that. The staff could not be better....from knowing your drink favorite to opening your cabin ... Read More
Our 2nd Journey trek and we were actually impressed how much the service has actually improved.... and I didn’t think here was much room for that. The staff could not be better....from knowing your drink favorite to opening your cabin door and everything in between. Food...excellent in every way..variety, presentation, quality all good. Prime C excellent as always, Aquilina has good apps but the mains seemed strange. My only single negative is the lack of guitar or string group or soloist. I know it’s an individual like/dislike but it sure would be nice having a quality soloist in Moszaic and around the ship. I don’t dare mention any staff in particular less I forget one. ALL were excellent. I love not having to sign every time you want a drink. I know you “pay” up front but it’s nice. This cruise even the fellow passengers were all fun and interesting. All very well traveled ... what’s not to love about Aussie and UK “stories” over dinner or drinks. Read Less
6 Helpful Votes
Sail Date: March 2018
We booked this back to back a year before whilst on the Journey. Check in at Singapore was the worst we’d experienced in our long cruising history. Once aboard the customary welcome glass of champagne was not offered although other ... Read More
We booked this back to back a year before whilst on the Journey. Check in at Singapore was the worst we’d experienced in our long cruising history. Once aboard the customary welcome glass of champagne was not offered although other guests were walking around with them. In fairness our balcony cabin was lovely - spotless clean with regular towel/bedding changes. Our biggest disappointment was the very poor inferior entertainment. No singers and dancers but a group of four opera singers who are excellent performers but I felt totally inappropriate for a cruise. Their repertoire was far too ‘high brow’ for a relaxing.cruise holiday. The only outstanding performer was Kim Purling. We’d seen him on another cruise and he is an amazing pianist which put all the other acts to shame. There was a has been singer from Las Vegas, a has been comedienne from Australia and other embarrassing performances. I have never walked out of a show before but couldnt stand to sit through these acts. Cruise director Eric did his best to hold things together with his shows. White night has now passed its sell by date as it is so predictable and not so good without singers and dancers. On the plus side we experienced two brilliant Azamaing Evenings. The crew were as welcoming as ever and the service was good. Food was excellent with steaks being the best at sea!.we won’t be rushing back to Azamara. Read Less
3 Helpful Votes
Sail Date: March 2018
good value for what you get. Ship is wonderful with only 700. Food is excellent in all areas Entertainment was changed from shows to Opera and Sting trio, it was O.K but not for everybody. Should have had more recognizable songs ... Read More
good value for what you get. Ship is wonderful with only 700. Food is excellent in all areas Entertainment was changed from shows to Opera and Sting trio, it was O.K but not for everybody. Should have had more recognizable songs and tunes for all to enjoy. Was a bit average. The talent was first class but not for everybody. All crew were excellent. Port of Bindalu was not what expected as it was the first cruise ship to dock there and they were not prepared. Waiting in the sun for a bus over 1 hour when should have been every 15 minutes. When back a the ship 3 buses there waiting. Not Good. Could have been fixed at the time by ensuring buses were rotating empty or full. Many elderly waiting without shade, water or seats at the drop off point. All other ports were very good. Azamazing evening was first class and ran like a military operation. Read Less
5 Helpful Votes
Sail Date: March 2018
We have sailed with Azamara Club Cruises six times now and love both the Azamara Journey and the Azamara Quest. The ships are small and intimate and the itineraries and crew are incredible. With such small ships (700 passengers each), ... Read More
We have sailed with Azamara Club Cruises six times now and love both the Azamara Journey and the Azamara Quest. The ships are small and intimate and the itineraries and crew are incredible. With such small ships (700 passengers each), you get really up-close and personal with the upper-level staff who are highly visible and friendly. The reason I did not give this ship a five-star rating is because of their change in entertainment. I really would have liked to give them a four and a half star rating but that wasn't available. On our latest cruise, round-trip from Singapore on March 25, 2018 - April 9, 2018 (just completed), the entertainment was changed to include some performances by an outside opera company quartet, a string trio from Studio 54 doing their own interpretations of different types of music, a comedian doing one performance, and the cruise director and his two assistance each doing individual concerts and one combined concert. Although all performers were quite talented, we really missed the old song and dance production shows and guest performers. Neither the opera nor the string trio were our "cup of tea". The guest speakers were both outstanding and Dale M Pollock, an American film producer, writer, and film professor, was fantastic. We attended all six of his presentations and really loved all of them. We found his presentations on an explanation of film credits and another on ethics in film making to be both educational and thought-provoking. I have severe food allergies and the staff really went out of their way to ensure that my meals were both safe and prepared well. For breakfasts, we had the same table and staff each morning in the dining room -- which made meal time easy and drama free. Our lunches and most dinners were in the buffet and there were always Gluten-Free options available. We did three specialty-dining meals and all were perfect, worry and hassle free. Standard beverages are included and, although we do not drink alcohol, we really enjoyed the supply of available bottled water, special coffees, and mock-tails Because the ships are smaller, access to smaller ports is easy and the ports were outstanding and interesting. We opted to take the ship-sponsored excursion overnight to Angkor Wat in Cambodia and the tour was top notch and beyond our expectations. The tour guides were outstanding and the accommodations were 5-star. We are hoping that Azamara changes their approach to entertainment in the near future and look forward to our next sailing with them -- booked on the new ship, The Azamara Pursuit, in early 2019. Read Less
5 Helpful Votes
Sail Date: March 2018
We love Azamara and this was a Cruise that called at many destinations we had not previously visited. It also departed from and returned to the same port - Singapore. This made flight arrangements much easier. On this cruise we did ... Read More
We love Azamara and this was a Cruise that called at many destinations we had not previously visited. It also departed from and returned to the same port - Singapore. This made flight arrangements much easier. On this cruise we did notice small savings had been made. The food, while very good indeed seemed to lack some of the special touches we have come to love. However when we asked for something special that was not in the menu it was made specially for us. As usual the staff on board made the cruise . They welcomed us like family and could not do enough for us. The only downside of thIs trip was the entertainment. Azamara are trying a new format and no longer have production shows. This makes the atmosphere in the Cabaret Lounge less inviting. In fact this was the first time we have walked out of a show. The opera group,while they have lovely voices, did not sing enough popular tunes. Doing Carmen for a full hour was just too much for many. Also the trio, while good artistes, spent too long on their own material. I am sure that Azamara will listen to all the feedback and review their offerings in this area. That said, we would still,prefer to sail with this line. Read Less
2 Helpful Votes
Sail Date: March 2018
We chose this cruise for the itinerary, we had never heard of Azamara. When booking we thought was quite expensive but as I can only travel during school holidays and this cruise fitted in with that. Embarkation was very smooth and quick, ... Read More
We chose this cruise for the itinerary, we had never heard of Azamara. When booking we thought was quite expensive but as I can only travel during school holidays and this cruise fitted in with that. Embarkation was very smooth and quick, but had to wait 2 hrs for our cabin to be ready. The cabin 8021 inside stateroom was pleasantly spacious with a queen size bed and plenty of storage couch and 42" TV. All the crew and staff were always friendly. The dining was superb with plenty of options. We chose to go on azamara excursions and felt we were looked after very well even though they are a bit more expensive i definitely think it was worth it. The one time in banckok we did our own thing we were overcharged for taxi and boat trip etc and did not feel safe so for AsiaI would recommend sticking to ship tours. Entertainment could have been better. Went to a couple of shows which were good but others like opera we are not into. There was the living room for late night entertainment but not much on here. The DJ played the same playlist every night and it got quite boring. They need to up their game here and make it a more fun place to be. Much better fun to be had down at the smoking area where people tended to gather and get their drinks served here instead. Overall we enjoyed this trip. Read Less
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