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3 Avalon Waterways Holiday Cruise Reviews

My husband and I have been on 3 previous European River cruises: The Seine on Viking, The Rhine on Uniworld, and the Danube on AMA. The cruises on Uniworld and AMA were both Christmas market cruises as this one on the Visionary was.The ... Read More
My husband and I have been on 3 previous European River cruises: The Seine on Viking, The Rhine on Uniworld, and the Danube on AMA. The cruises on Uniworld and AMA were both Christmas market cruises as this one on the Visionary was.The only thing they all had in common was that they went to Christmas markets. Both AMA and Uniworld had Christmas activities scheduled on the ship with AMA going all out to keep up the Christmas atmosphere. Other than some tasteful decorations, the Visionary had no Christmas activities. Not even a cooking demonstration on how to make some Christmas yummy! There was one lecture on the formation of the EU. Sadly the water was high and we barely cruised and it was at night. The busing and the night in the hotel in Frankfurt were handled very smoothly, but it was a disappointment not to see the small towns along the Main. The ship was beautiful and our cabin gorgeous. The food and wine were good. If we had never been on other Christmas cruises maybe we would have been satisfied. As it was we were very disappointed with the lack of Christmas on the ship. The towns along the Main were all charming decked out for Christmas. Our guide, Victoria, was such fun that even the bus ride had everyone having fun! (Maybe the happy hour on the bus helped keep us happy!) Read Less
Sail Date December 2012
We had the most horrible travel experience of our lives on the Avalon Panorama Christmas cruise in December of 2011. From beginning to end, this trip was a nightmare. Avalon began by making a mess of our airline reservations. Had to pay ... Read More
We had the most horrible travel experience of our lives on the Avalon Panorama Christmas cruise in December of 2011. From beginning to end, this trip was a nightmare. Avalon began by making a mess of our airline reservations. Had to pay a penalty to cancel their airline reservations and make our own. When we finally got aboard the Panorama in Nuremberg, we were herded like cattle into the main room where we had to wait interminably to be assigned our rooms. This was after a very tiring bus ride from Prague to Nuremberg. When we were finally settled in our cabin, we found that the elevator didn't work on the ship, and we are both senior citizens and found it very difficult to get around on the ship because of this. We were promised ethnic food aboard and that never materialized. The food service was like a cattle call. It was impossible to order only one course and have it served in a timely way. After arriving at Regensburg, we were given a heads up that we might not be able to go down the river due to the water level. That is exactly what happened, and we were driven all over by bus and missed the ports we were promised and were at last driven to Bratislava, not on our itinerary, and not to Vienna where we were supposed to end our cruise. I had purchased several extra days in Vienna, and had also purchased tickets to the Spanish Riding School over 14 months before the tour. We had to leave the tour after being taken to Bratislava in order to be in Vienna for the performance we had so looked forward to. The tour director, Robert, refused to help us get an extra night in Vienna, so we had to telephone directly to the hotel and they extorted 259 euros for that extra night. Then they charged us an extra 100 euros to stay in the same room for the extra nights. Avalon knew in advance that we wouldn't be able to sail down the river. Other cruise lines informed their passengers before leaving their homes and gave them options. Avalon did not do this even though they knew we couldn't have the cruise we paid for. We had purchased travel insurance and could have recouped all of our money had we known in advance that we couldn't sail down the river. Avalon has refunded two days of our cruise, but that doesn't even begin to repay us for the terrible bus rides, loss of several ports we were promised, and their general uncaring about the passengers' needs. We spent most of the time on crowded buses and in my opinion were robbed of what was supposed to be a once-in-a-lifetime cruise. My warning to future river cruisers is to book with anyone but Avalon. Viking informed their passengers ahead of time and I was told that other cruise companies did the same. Avalon did not!!!! Also, don't bother with trip insurance. I bought expensive trip insurance and tried to collect for the extra costs in Vienna due to trip interruption, and have heard nothing from the trip insurers. I feel that we were treated unfairly by Avalon and they have been giving us the runaround since we got back about what they were going to do to rectify this situation. A group of passengers on this cruise have been emailing back and forth, and the general consensus is that Avalon owes us four days worth of repayment due to the lost portions of our trip. They have told us that they need four to six weeks to "investigate" this situation. Why? They know what happened. Also, I was informed that those of us who wrote letters to Globus and Avalon would be treated differently from the rest of the passengers. Is this fair? I don't think so. My advice to any would-be river cruiser is to AVOID AVALON LIKE THE PLAGUE! Read Less
Sail Date December 2011
This was our fourth river cruise and third on Avalon (fourth if you consider last year was a back to back). We were looking forward to celebrating Christmas and New Years in Europe as well as experiencing Avalon's newest ship. ... Read More
This was our fourth river cruise and third on Avalon (fourth if you consider last year was a back to back). We were looking forward to celebrating Christmas and New Years in Europe as well as experiencing Avalon's newest ship. Ultimately, the highlights were experiencing the wonderful city of Prague, making new friends and enjoying the view of the fireworks in Vienna from the Sun Deck. We did the pre tour in Prague and loved the city. The hotel was The Hilton, a nice convention hotel located a 20 minute from the center. We did not do the included tour and instead hired a personal guide who was wonderful. I would be happy to provide contact info if anyone is interested. Rooms at the hotel were large and modern and the staff very helpful. Breakfast was included and more than adequate. The bus ride to Nuremberg was uneventful and we arrived at the ship at five. The Panorama is a lovely ship. The design of the staterooms really maximizes space and views and the new beds are memory foam and very comfy. The new bathrooms are also lovely and we enjoyed the upgraded amenities. They have installed a very good in room entertainment system, and we enjoyed being able to listen to music or watch a late night movie in the cabin. Our cruise director, Jon Lupe, was the best we have had yet on Avalon and was both efficient and gracious. We saw some familiar faces aboard including Dan, the Hotel Manager, Johny in the dining room, Radu behind the bar and Peter, the dining room manager. Where the cruises really disappointed was the food. There was a noticeable cheapening in the quality and variety of food offered on this cruise compared to one year ago when we were very pleased with the food and wine served. Gone from the menu were rack of lamb, roast duck and the wonderful and flavorful fish dishes and soups. Instead we were served mostly bland and very small portions, much of which went uneaten. We were not the only unhappy customers when it came to the food served but everyone has different tastes and food is always subjective Wine was also cut off at the entrée, which was new from previous cruises. We were not sure if this was server related or a new policy. This was also a departure from previous cruises, as was the overall decrease in variety and quality of wine offered. I am also a big fan of cheese after dinner and looked forward to some of the excellent cheeses served previously. Both quantity and quality were noticeably less than in the past. We were aboard for New Years eve and the entertainment was quite a let down. Instead of music for dancing, the CD presented an hour long audience participation story telling. A group of us wandered across to the Vantage boat docked next door and watched as their guests enjoyed a live six piece dance bank and a table full of hot snacks. Vienna came to the rescue and many of us headed topside and enjoyed the truly spectacular fireworks display that lasted for forty five minutes. Another high point was Vasco, the houses musician, who grabbed a guitar and was joined by Dan one night for a rousing set of music. They were joined by two guests, one a pianist and the other a harmonica player and we all enjoyed a truly terrific impromptu jam session that was the best entertainment of the cruise. We all commented that we wished they had saved that for NYE. All in all, we found the ship beautiful with great appointments but were let down by the overall experience of the Panorama and hope it was just a random off cruise and not representative of fleet wide changes. Read Less
Sail Date December 2011
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