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8 Helpful Votes
Sail Date: December 2016
Have to say our room attendant, waiters and drink waiter staff of an evening made a trip amazing, nothing was too much of a problem and they went beyond to make a cruise memorable. Overall our cruise was great, ship was spotless, food ... Read More
Have to say our room attendant, waiters and drink waiter staff of an evening made a trip amazing, nothing was too much of a problem and they went beyond to make a cruise memorable. Overall our cruise was great, ship was spotless, food was great, entertainment of a night some were great others alright then some that we walked out on, everyone's tastes are different, what we don't like others may love, overall a very relaxing 12 days. Now for the downside, I would suggest you not get involved in the up sell. I was lucky enough to win a spa prize which was for a $100 US dollars treatment, was really looking forward to this but when attending I was told the treatment was $168 US dollars ok that find but you have to pay Gratuities on your prize which was $29.53 US dollars, sort of left a bad taste in my mouth, then they tried to sell me products at a price of $880 US dollars odd, yeah right. They also have guessing competions in regards to Jewellery and watches, you are lead to believe that is what you are going to win, wrong, what you receive is a very cheap piece of cheap jewellery eg, pretend Pandora bracelet that they sell for roughly $19 US dollars Read Less
5 Helpful Votes
Sail Date: December 2016
This was my first time on Princess cruises, and I must say i was not disappointed. On the first night at dinner I was sat at a table of other solo travellers all aged between 64 and 86. I have no complaints regarding the Dawn Princess, ... Read More
This was my first time on Princess cruises, and I must say i was not disappointed. On the first night at dinner I was sat at a table of other solo travellers all aged between 64 and 86. I have no complaints regarding the Dawn Princess, yes she is showing signs of wear and tear but aren',t we all as we age. Christmas was very well done especially for the children. New Year was so much fun up on the pool deck.I would choose Princess in a flash and recommend them to anyone asking my opinion.If I had to gripe it was that my cabin was smaller then other cruise ships I have been on.I loved Jo LIttle, Babbba and Fusion class acts in the Theatre.A huge thank you to our waiters Tyrone and Raj, you certainly made mealtimes pleasant. Also to Runiel who kept my cabin spotless he was always smiling The problem I had with my lights was fixed promptly and.the follow up from customer service very good.especially the chocolates. Read Less
4 Helpful Votes
Sail Date: December 2016
The reason we choose this cruise, well just to be away from the family for a change over the Christmas & New Year and we were not disappointed The ship & crew were fantastic, the food again was really, really great with plenty ... Read More
The reason we choose this cruise, well just to be away from the family for a change over the Christmas & New Year and we were not disappointed The ship & crew were fantastic, the food again was really, really great with plenty to choose from The ship was decked out in Christmas decorations & New years eve was a blast, with great entertainment on the Lido pool deck Fiji was not to our liking due to the locals being a little over the top. Mystery Island was a blessing however. Maybe we should have done some shore excursions as some of the other passengers did and were very pleased with their decision. Also met up with some great passengers and had a very good time. We had a great choice of food with goose for Christmas eve & the Pinnacle grill was fantastic with great food & service. To sum it up, we loved the cruise, the staff, the service and the people. Read Less
4 Helpful Votes
Sail Date: December 2016
Wow so much to say. came into Sydney harbour by river ferry coming around the back and side of this amazing ship. Boarding was a breeze a few rather long queues but that was to be expected as the ship had to board three and a half thousand ... Read More
Wow so much to say. came into Sydney harbour by river ferry coming around the back and side of this amazing ship. Boarding was a breeze a few rather long queues but that was to be expected as the ship had to board three and a half thousand people. once we were finally through the Embarkation process walking across the gangway was so nerve racking wondering what is the ship going to be like? what awaits us just around the corner? when we got around that corner and set foot on-board the truly amazing M/S Emerald Princess we certainly were not disappointed it was beautiful as it was a Christmas cruise there was tinsel Christmas trees and all sorts of other decorations everywhere which was a lovely touch. Now to the cabin my first time in an interior cabin so didn't really know what to expect but was pleasantly surprised the cabin was roomy well designed and actually quite a pleasant room although the bathroom as always with cruise ships was tiny. The Dining OMG the choices for dining on-board was incredible, three dining rooms, three specialty restaurants plus the buffet, Café Caribe, the grill, a pizza place/ ice-cream place and a fantastic little café in the Atrium called the International Café a tip book early for Crab Shack, Share and Crown Grill all of which are very popular this can be achieved through the stateroom phone by pressing the dining reservations button or by calling 6219 from any phone on-board (only the stateroom phones have the speed dial function). entertainment and activities the night-time shows is unfortunately where Princess fell short personally I found some of them to be rather amateurish I personally quite enjoyed the Princess signature show Magic To Do although they could have done more to hide the wires, the activities were quite enjoyable especially the trivia which my family spent a lot of time at all in all the entertainment and activities were abit of a let down (the Trivia was fun though). The service WOW each and every crew member was pleasant smiling happy to help you in anyway possible always with a huge smile (especially in the case of Kefang who worked at the international café as a buffet steward she was always smiling) the cruise director Duke and the assistant cruise director Matt were hilarious always cracking jokes and making fun of each other a true delight to be around. The ports and shore excursions WOW WOW WOW New Zealand is an incredible place a truly breathtaking country starting off in the Bay of Islands right up the top of the North Island we did the Waitangi Estuary by sea kayak shore excursion kayaking up to a small waterfall and back with a short break a 2 hour shore excursion truly amazing next was Auckland an unfortunate let-down very much like Sydney not really anything truly exciting there this was followed by the best port of the entire cruise Tauranga where we went to the Tamaki Maori Village just outside Rotorua what a day we were on a bus for about 90 minutes from the berth at Mount Maunganui to Tamaki both the guide and the driver were always cracking jokes and telling us about the areas we were passing which made the bus trip quite enjoyable then we arrived at Tamaki we were met by a traditional Maori welcome ceremony where the Maori warriors made sure that we came in peace and weren't going to attack them which was quite a show we then went into the village and were split up into small groups at which point we went to different huts to learn different things about Maori culture and history which was rather interesting and fun we then went to learn about a traditional hangi which is a Maori way of cooking after this we moved the meeting house where we were entertained through a number of Maori performances including the famous haka and a performance of a Maori love song called Pokarekare Ana after this it was meal time where we enjoyed a traditional Maori hangi feast which was delicious once this was over we had a bit of time to browse the gift shop and take some photos of the village before it was time to head back to the ship we said goodbye to Tamaki and headed out to the bus we then commenced the 90 minute return journey to Mount Maunganui berth where our ship was docked during this trip we were given a bit of a private performance with our guide singing some Maori songs until we reached Rotorua and she was dropped off we then went for a drive through the nearby gardens and had a look at a rather large building within the gardens before continuing our journey back. next was Christmas Day which was a sea day transiting between the north and south islands Christmas day was quiet and relaxing which was nice it was also a formal night there was Santa's arrival Christmas carols and much more our next port was Picton where we went on a hike and scenic cruise up the queen charlotte track and sound which was beautiful after this relatively easy hike and scenic cruise we were dropped off in the Picton township and had a bit of a look around a market and the town which was quite a nice quaint little rural New Zealand town right on the water which was lovely. Our next port was Wellington which is of course New Zealand's national capital and an awesome city first thing we did was get the famous cable car up the hill and walked back down through the botanical gardens which were really pretty after this we walked around the great city and had very necessary retail therapy we also enjoyed some on NZ's famous fush and chups as they would say we returned to the ship happy and content after a great day looking around an awesome city. next was Akaroa a quaint little French town quite a nice place actually at this port we did the double decker bus tour which was quite enjoyable during this tour we travelled form Akaroa to the famous hilltop hotel for a photo opportunity and pit stop we travelled through a number of quaint little towns the view from the hilltop hotel was breathtaking right over the many bays. Next was our final port of the cruise Dunedin a lovely small Scottish city with quite a lot to see including a Cadbury chocolate factory (the obvious highlight) as well as a great little Scottish shop quite a nice little southern New Zealand city. our final day in New Zealand was spent on a scenic cruise through the absolutely amazing Fiordland National Park through the dusky doubtful and breathtaking Milford sounds a truly breathtaking part of an amazing country. The next day was New Years Eve and of course it was party time and also the cruises third and final formal night they had three different on-board venues with parties celebrating New Years they were the Piazza, the Wheelhouse bar and the Explorers Lounge the Piazza had a live performance form the Emerald Princess party band (Liquid Blue) and a gold and silver balloon drop at the stroke of midnight a great night all in all. Our final night on-board was when my family went to the Share by Curtis Stone specialty restaurant located on deck 16 aft a truly amazing restaurant the six course meal was exquisite and the service was impeccable and the restaurant itself was beautifully designed. all in all a very very enjoyable cruise would definitely recommend Princess Cruises to anyone who wishes to have a relaxing luxurious and enriching cruise. Disembarkation was a breeze as well in and out of the terminal in less than half an hour. Would I travel with Princess Cruises again in short yes definitely although it is not my kind of line as I prefer to have activities galore, water parks, water slides heaps of pools a young persons fun cruise I would definitely go with princess again. Read Less
11 Helpful Votes
Sail Date: December 2016
We chose this cruise as we had sailed on Holland America before and wanted to be away at Christmas. We were not disappointed. Embarkation was trouble free with quick access to the ship. We sailed this time in a forward cabin 704 which ... Read More
We chose this cruise as we had sailed on Holland America before and wanted to be away at Christmas. We were not disappointed. Embarkation was trouble free with quick access to the ship. We sailed this time in a forward cabin 704 which is an accessible cabin. Cabin was spacious but found being forward was noisier that being mid ship or stern with the sound of the ropes and anchor noises. During rough weather the waves tended to go up into the anchor area and caused this to bang against the boat. This did only happen on two occasions during the trip. We ate most of our meals in the Rotterdam room and out attendants, Hendra and Juli could not be faulted, they were friendly, professional and helpful. They did everything they possibly could to please. Noel, our sommelier was friendly, knowledgeable and was always at the ready to supply our drinks. The staff in the Crows Nest and Mix Bar were exceptional. Overall the crew seemed happy and engaging. Although the entertainment is more low key than in some of the more family orientated ships like RCA, Princess or Celebrity, we found the entertainment more than enough, after all this is a place to relax as well as enjoy oneself. The trivia times were great fun, with A/Cruise Director Joep being a great compere. There was plenty to do on board if you wanted to, I had great intentions of checking out the cooking demonstrations in the culinary arts centre, but never got there. There is a well stocked library which has many board, card games and relaxing cafe and lounge in which to play them as well as trivia, movies, shows, art auctions, a casino, dance classes. I enjoyed the size of the ship, it was the friendliest ship I have ever been on, this goes for fellow passengers and crew. One of the reasons for choosing Holland America was because there was no flow rider, ice skating rink, no needless bells and whistles and therefore not too many children. Those that were on board enjoyed the Hal's Kids Club and were on the whole well behaved and well mannered. The ports were great and most of them had shuttle buses (including accessible ones) to take you to information centres in the city centres. Also many volunteers were on hand to assist. Only port I had a problem with was Tauranga due to my mobility but local port authority kindly drove us to the port entrance. Overall, I think more should be done about facilities at ports but this is not a Holland America issue. Having travelled on RCA earlier in the year and being on board with a large amount of people having to wait in line was a problem. There is also a lack of room in the public areas due to adding in paying restaurants and making these areas smaller. This is not the case on Holland America, no waiting for lifts, plenty of room in the public areas if there was an activity happening. Smaller ships have their advantages. Debarkation went smoothly. Overall we had a wonderful relaxing and enjoyable holiday and would step back on board in a heartbeat. Read Less
2 Helpful Votes
Sail Date: December 2015
We cruised on the Pacific Aria for Christmas. We had a wonderful time. Everything was great. Staff & crew were friendly and helpful. Our cabin & balcony was much bigger than we expected and our bed was very comfortable. We did ... Read More
We cruised on the Pacific Aria for Christmas. We had a wonderful time. Everything was great. Staff & crew were friendly and helpful. Our cabin & balcony was much bigger than we expected and our bed was very comfortable. We did have a fridge in our cabin and yes it was cold. Everything was spotless and very tidy. Our cabin stewards were really great. Always greeted us with a friendly "Good Morning" and a smile. The restaurants were really lovely, the food was always hot & very tasty [plenty of it, never felt hungry afterwards]. We didn't mind having to line up to book Angelo's or the Dragon Lady restaurants. We loved the new idea in the pantry for lining up for food. Much more hygienic for everyone. Great selection and very tasty. All the shows were great. We thought the renovations of the ship were really lovely, very posh and classy. The shops had a great range of different items to buy, not too expensive either. The ports & shore excursions were great, loved the free time to just wander around & shop. The only downside was the whingers. We have cruised many times on different ships, but never have we heard so many people whinge, moan & criticise the ship, crew, meals, shows & restaurants. In our opinion, it is obvious they don't like to be out of their comfort zone, so instead of them annoying other people like us with their comments, maybe they should just stay home or holiday some other way. We would certainly recommend the Pacific Aria to our friends and family for a lovely restful holiday, minus the whingers we hope. Read Less
6 Helpful Votes
Sail Date: January 2015
15th Cruise (2nd on RCCL) in our 50's. All previous reviews about Voyager are mostly correct. If you have a Suite or are Diamond status or higher then you can escape the crowds generally. LIFTS These are always crowded with long ... Read More
15th Cruise (2nd on RCCL) in our 50's. All previous reviews about Voyager are mostly correct. If you have a Suite or are Diamond status or higher then you can escape the crowds generally. LIFTS These are always crowded with long waits and are very hot. WINDJAMMER On Sea days it is very difficult to get a seat. Food is generally OK with lots of variety. Desserts are average. Announcements are made for you to move out once finished  eating. Walking areas like public freeway traffic. COFFEE Coffee from Cafe Promenade (Starbucks) is good if customised but has no table service area. Service was quick with short queues generally. LOUNGES AND BARS Due to $80 Million refurbishment there are less lounges and bars to sit in (due to addition of extra cabins) REFURBISHMENT (EXTRA CABINS) Ship CANNOT cope with the extra people they have added. Ship's original capacity 3138 has expanded to 3700-3900 SAPPHIRE DINING ROOM We had 6pm seating. Menu changed every day (also menu has a Classic - Always available selection) Very good variety. Temperature problems with food - Soup - luke warm and Fish never hot. After making a complaint to Head Waiter all future meals on our table were always hot and service significantly improved. JUNIOR SUITE Very comfortable (Cabin 1612) lots of space and well maintained by cabin steward. ENTERTAINMENT Very lacking. Two nights in La Scala theatre there were no shows on (only played a movie). Only two main production shows. The singers/dancers had an easy cruise. The rest were guest entertainers with mixed standard (please avoid the Hypnotist - unless you want a nap) GYM Equipment is good and reasonably large area. Plenty of cardio equipment. Music is way too loud for comfort. Noisy spa in centre of gym area. Some staff with attitude. DIAMOND STATUS LOUNGES Excellent - especially to escape the masses. One lounge on deck 14 and a Diamond area for breakfast and lunch in the Sapphire dining room (deck 4 left side at rear). ROYAL PROMENADE Nowhere to sit. Too crowded on theme nights. Dancing is impossible - the area blocked by crowds standing around or through traffic. No view of the ocean. SUMMARY If you need to cruise on RCL then the Radiance of the Seas is a much better choice. Voyager has a public crowd feel about it. Better still try another line (CELEBRITY or PRINCESS) for more intimate cruising. COST CUTS by RCCL: No free lobster night. No baked alaska night. No chef's parade. No chocolates on pillow. No toiletries for balcony or lower. Windjammer closes at 9pm (no supper provided). No fruit carving demonstrations , ice sculpting or cooking demos. No enrichment classes. Read Less
1 Helpful Vote
Sail Date: December 2014
Where to start..... Having cruised on Radiance last year, and knowing this ship had been overhauled, we were really excited and had huge expectations. Because our last cruise was so good we talked up RC and how good their ships were. 7 ... Read More
Where to start..... Having cruised on Radiance last year, and knowing this ship had been overhauled, we were really excited and had huge expectations. Because our last cruise was so good we talked up RC and how good their ships were. 7 people, all first time cruisers and 1 being the mother in law booked to come on with us. For us being Crown and Anchor members, check in was excellent. 2 of our friends however had to wait 3.5 hours in line to get on. This is not acceptable at all and yes they were in their designated time slot. So we all head to our cabins. Ours was really good, no complaints there, at first. 2 of our friends had booked a suite and we were very supised to see how basic and small it was, especially for what they paid. As I said, ours was really good except that the air con did not seem to work and the fridge was not cold. Luckily the weather wasn't very good and it didn't get hot. First thing we noticed was that the staff didn't seem as happy as the Radiance staff. Then the line ups started. They were ridiculous, having to line up like cattle to get a feed. Even in the dinning room where we made reservations, we still had to wait upto 45minutes. 2 of our friends waited 2 hours fo their table. What a joke. Even waiting to speak to someone from guests relations had massive lines every day. Dont try and get a decent quick coffee, you'll wait ages for that too. Only one cafe on the whole ship which also serves the Ben and Jerrys icecream. They didn't tell anyone until near the end that you could purchase coffee from the Schooner Bar or Windjammers. The coffee is horrible, definately not worth the money but is better than the brown water they give you for free. The food in Windjammers was horrible. Definitely not what we got on the Radiance more like P&O. It was the same slop every night. The dinning room wasn't much better. Same food, just dressed up. The food in the restaurants however was amazing. We ended up eating at them everynight instead. Yes, we had to pay but it was well worth it. If your looking for a relaxing child free cruise, then forget Voyager. The place was overrun with them. Their junior curfew was 1am, how ridiculous is that. They were running all over the place causing havoc. They were even in the bars. When we questioned why children were in the bar at midnight whilst adults were drinking and having adilt conversations, we were told that they are more lenient around that time as there weren't as many guests around. Serious. There was even a case where a elderly person had their arm broken by being knocked over from a child running around unsupervised. My husband and his friends witnesed a brawl in the arcade between 2 unsupervised boys that had to be broken up by security. This just isn't good enough. Another thing we encountered was not alot of general beer. On the Radiance there was all the beer that you get at the pubs, clubs etc. My husband asked for a tooheys extra dry, none, carltons dry, none. The were told it was coming in 2 days from Singapore! So they started drinking Caronas, they ran out on day 5. Everytime they asked when the ship would be restocked they were told in 2 days. They never resocked anything. We also noticed around day 8 that the cocktails were being iced up heaps. One thing we were really impressed with RC was that they were not shy with their alchol nips. Not with Voyager. I had one cocktail that had no alchol in it at all. There are so many things that went wrong, it was just a nightmare. They were definitely understaffed and over populated. A few staff members we spoke to told us that most of the staff were miserable and couldn't wait for their contracts to end so they could get off. Everyone we spoke to felt the same. We did not encounter one person who had something nice to say. There were even numerous people that got off and flew home. I wanted to but unfortunately my husband does not fly, so I had to stay on until the end. You can imagine how bad we felt for our 7 friends who we brought on with us. This cruise has ruinen their thoughts on cruising again with 4 of them saying they will never cruise again. Voyager has alot to answer for.   Read Less
1 Helpful Vote
Sail Date: December 2014
We are a family of 3. This was our 3rd cruise with Princess. Previously we cruised with Dawn to Brisbane and Sun to Melbourne, one way. Both the Dawn and the Sun catered to all types and we had a good time. I wanted to try the Diamond ... Read More
We are a family of 3. This was our 3rd cruise with Princess. Previously we cruised with Dawn to Brisbane and Sun to Melbourne, one way. Both the Dawn and the Sun catered to all types and we had a good time. I wanted to try the Diamond Princess for its size. The ship is big and at times you wonder where everyone is, but on this cruise it was full - 2823 paying passengers. Embarkment and disembarkment went smoothly. We planned to get on board early, like 1.30pm, but when we boarded there were 100 people boarded already. We dropped our carry ons and our suitcase was already there in our stateroom. Also we booked the last room on this cruise. We headed to the Horizon buffet and stopped by to purchase the Soda package. After lunch we walked around the whole ship to get an idea where things are. On this cruise there was no drinks package and it was credited to our account. You buy as you go. The food in the buffet is always good. From housekeeping to dining, all staff were attentive and professional. We encountered a little problem with fine dining. On the first night the lines were massive and when we reached to be served we were told to go to reception and from there to see maitre D. At the end we got to International buffet and we stayed a few nights to be waited on. If you have food intolerances let them know in advance or note it in your bookings. We ordered many of the dishes. Lunch in fine dining was not good - ordinary. Best to eat at the buffet. Dinner excellent. We did see a few people in casual clothes on semi formal nights and also on the other cruises. I guess it's not a policy. Hmm thinking of wearing shorts on my next cruise just to see what reactions. Staff at the restaurants will try to get you to purchase drinks, be strong and simply say no. Wines are very expensive with the gratuity fee. If you intend to buy wines check out the buffet where it can be purchase at a discount price and you can take it to any of the 4 free fine dining restaurants and also if you don't finish the bottle they will store it for you for the next night. We didn't dine at any of the paying restaurants and on some nights it was empty. Activities were good as well as entertainment - this depends on what you like. Karaoke was bad, you have to search for song on an iPad and when you do find it try to remember the number so the staff can retrieve the song. There weren't that many songs and most people left which you can't blame them. There were too many excuses. We did our research on this cruise and we brought emergencies items e.g sunburnt spray and cream, medications, highlighters for bingo and to mark activities on Princess Patter. On 2nd day we told reception we don't want to pay for the gratuity fee and I signed a form and it was automatically credited, no problems. This cruise suited for the oldies and families, not so much for the 18-20s, but they manage to find others and party on. 18 years old were allowed to purchase alcohol on this cruise, but they don't tell you when you book. A lot of the oldies hung out at the piano, Croonies bar and they know how to party. Can't wait to get to Ruby status. Read Less
1 Helpful Vote
Sail Date: December 2014
My family and I recently went on a cruise on Voyager of the Seas to New Zealand, leaving the 9th December from Sydney and returning on the 20th of December. This is our second cruise with Caribbean, the first being on Rhapsody of the Seas, ... Read More
My family and I recently went on a cruise on Voyager of the Seas to New Zealand, leaving the 9th December from Sydney and returning on the 20th of December. This is our second cruise with Caribbean, the first being on Rhapsody of the Seas, which we absolutely loved. Firstly, we all thought that the ship itself was pretty amazing. The facilities and the overall look of the ship were fine. It was very clean and our room attendant was really lovely and nothing was too hard for him. Unfortunately, that’s where the positives end. This cruise was SO incredibly crowded. We had to line up for up to half and hour just to get a cup of sub-standard coffee. The Windjammer was completely over crowded for every meal. It was impossible to hold a table and leave it to go and get seconds, as upon our return it was ALWAYS snapped up by other passengers. The food in the Windjammer was very average at best. The food in the restaurant, however, was marginally better. There was no actual little cafes available for during the days when meals weren’t available to us in the buffet or restaurant. The only place we could get snacks was along the Promenade and that food was rubbish. On Rhapsody they had lovely little beef rolls and salads to snack on during the day. The service was completely different to our first cruise. On Rhapsody, we had wait staff constantly asking us if we needed anything. We didn’t have to walk through the crowds to find a drink. With the Voyager, it was the opposite. We could barely ever find available (not-run off their feet) staff to ask for things or direct us to places. Waiting for lifts became a nightmare and in the end, I used the stairs - this is the first cruise i've ever been on where I was forced to lose weight, not just from using the stairs everywhere, but also the lack of good decent food. (so i guess that had it's positives) I enjoyed the spa days that i had on board. I had four or five various treatments done and even though they were all lovely and relaxing, the hard sell at the end was VERY annoying. One lady even sat silently staring at me after her sales pitch, until I’d made a commitment to purchase the products (which in the end i refused to do). The service was so stretched to its limits, that I even had the gratuities reversed, something I have never done before. I then made sure the people who deserved our tips, received them.   Read Less

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