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6 Helpful Votes
Sail Date: June 2016
Just returned from a trip up the West Australian coast first ocean cruise to experience what a longer cruise would be like. Have recently done excellent river cruises through Europe. The Pacific Eden is a rust bucket with gaffer tape ... Read More
Just returned from a trip up the West Australian coast first ocean cruise to experience what a longer cruise would be like. Have recently done excellent river cruises through Europe. The Pacific Eden is a rust bucket with gaffer tape covering over rust hole on the exterior of the ship and painted over some of the tape was pearling off and you could see the rust holes in the metal. The ship was old and tired light globes not working throughout the ship. Furniture in the Pantry eatery was dirty and not cleaned for a considerable amount of time. Bad smell from rotting food waste coming from one side of the Pantry for the whole trip. Lactose free milk served up had gone off so was the next carton supplied. The food was very average and bland throughout the restaurants. The quantity of food served in the restaurant were very minimal requiring to get extra food from the Pantry after the main meal. Had trouble getting a drink from one of the Waterfront restaurant at dinner asked 4 waiters to take our order and told us they were too busy finally spoke to a manager to get eventually served. The extraction system in our bathroom stopped working for 4 days resulting in the area turning into a sauna when having a shower and still wasn't working when we retuned to port. Although we enjoyed the trip and the crew were very nice how ever the expected standard from P&O was very lacking. Our next cruise will be with another cruise operator. It appears this company is on a cost cutting exercise. Will next time check the reviews before booking. Read Less
7 Helpful Votes
Sail Date: June 2016
We chose this cruise as we have never been to WA and thought it would be a great way to see Perth, up to Broome and then the Margaret River region. This was our second cruise and we were pretty disappointed. Nothing went majorly wrong but ... Read More
We chose this cruise as we have never been to WA and thought it would be a great way to see Perth, up to Broome and then the Margaret River region. This was our second cruise and we were pretty disappointed. Nothing went majorly wrong but everything was just average. The common areas and dinning have been refurbished but the cabin rooms haven't. They are still old and original style. Whilst there was plenty of variety in food it just tasted average. It was cold or too salty or just didn't taste nice. I lined up for 2hours to get a reservation in the Italian restaurant and it was a big let down. There was only two pasta options and the food was no better then the buffet. They had hyped it up so much, the same with the lady dragon restaurant. Other guests i spoke to felt the same. The gym is great and very large surprisingly. There are a lot of leaks on the boat and the toilets were blocked for half a day which was disgusting. There is not a lot to do on the boat and we found we were very bored. Two of the ports we were due to visit were cancelled due to the swell. I understand the reason we couldn't go ashore but we were still extremely disappointed. It meant another boring day on the boat. I don't suggest getting off at Exmouth, there is nothing to look at. Unless you do the whale shark diving. We had our 6year old with us. He loved kids club which was a relief as there wouldn't have been much else to keep him entertained. If you are looking for a cruise that doesn't have exciting stops and you don't need much stimulation then this would suit you. I suggest going in summer so you can at least swim in the pool and sunbake. Read Less
7 Helpful Votes
Sail Date: May 2016
Because we wished to see the West coast of Australia, I must say all about the ship was very good, I think those that complain must be a little hard to please. I found the food in the Pantry to be most adequate and suitable for what ... Read More
Because we wished to see the West coast of Australia, I must say all about the ship was very good, I think those that complain must be a little hard to please. I found the food in the Pantry to be most adequate and suitable for what we required, choice was good and I thought the servings were sensible( you can always go back for more if you need to) We Enjoyed the atmosphere and the crew and everybody associated with the Journey were pleasant and helpful. I would love to cruise again. Extremely relaxing holiday, All I had to do was get up in the morning have a shower and decide what to have for breakfast and how to fill in my day. There were so many choices, It would be hard not to be content,. I noticed the crew gave very good attention and service to those who were disabled or older. the rooms were comfortable and clean, the staff kept the room and linen very clean, Ashley and Fred were our room attendants, they were very pleasant and helpful. All in all I did really enjoy myself. Including shore trips. Thankyou Pacific Eden for giving us the opportunity to have a great relaxing holiday. I certainly would do it again probably very soon. Read Less
12 Helpful Votes
Sail Date: May 2016
As it was my first cruise I did not know what to expect. I found the whole experience a joy. The ship is well set out with everything easy to locate. The cabin was quite roomy & well maintained with friendly & courteous staff. The ... Read More
As it was my first cruise I did not know what to expect. I found the whole experience a joy. The ship is well set out with everything easy to locate. The cabin was quite roomy & well maintained with friendly & courteous staff. The main dining room was a bit crowded at times but with over 2,300 guests it was still great. The Matre'd and wait staff were great, friendly fun it was a pleasure to dine there the food was great. We also dined at the neuvou restaurant where once again the service was fantastic the menu was varied & the food first class, portion sizes perfect for $45.00 great value. Entertainment was generally good. One particular band "The Band of Shipsie's" was fantastic with a great & varied playlist. Other activities were good. I could not fault the service provided by all levels of staff. The ports & shore excursions were good with local guides very knowledgeable & humorous. We did not travel with children but they seem well catered for. As this was my first cruise I would not hesitate in going again. Once again a great experience! Read Less
Sail Date: May 2016
We could not fault this cruise. Weather obviously plays a big part in the enjoyment of a cruise on the Great Barrier Reef. The staff were friendly, helpful and altogether amazing. Nothing was a problem. We were given plenty of information ... Read More
We could not fault this cruise. Weather obviously plays a big part in the enjoyment of a cruise on the Great Barrier Reef. The staff were friendly, helpful and altogether amazing. Nothing was a problem. We were given plenty of information on the reef and the life on the reef. The food was restaurant quality with plenty for all. A highlight was the scones one afternoon, the best we have ever had and my mother was English and cooked great scones. The cruise has two sectors, a four day and a three day sector. We did both. If you are specifically travelling to do the diving on the coral, whether snorkelling or scuba, the four day northern sector is the highlight. They travel the outer ribbon reefs and the reef is opposite rain forest on the mainland. The water quality and underwater scenery is generally better. However there is more for the non divers in the southern three day sector. however on the last day we swam with turtles and had good visibility on Fitzroy Island just off Cairns. The accommodation was very acceptable and the upper lounge area was a pleasant relaxing area with amazing views. As we were disembarking my wife and I said we could easily have turned around and walked back on board for another seven days. We travelled in May which was a good time because the water was still warm (28 degrees) and the vessel was not full as June and on wards is their busy time however the water begins to cool down. The age group was over 50s mostly with the occasional family or couple in there 40s. We are 62 years old but very active. An amazing trip!! Read Less
20 Helpful Votes
Sail Date: April 2016
We were fairly nervous first time cruisers who decided to take a shorter (8 night) cruise to test our sea legs. Based on a recommendation from a friend, we were incredibly happy we chose to cruise on Celebrity Solstice. The ship is truly ... Read More
We were fairly nervous first time cruisers who decided to take a shorter (8 night) cruise to test our sea legs. Based on a recommendation from a friend, we were incredibly happy we chose to cruise on Celebrity Solstice. The ship is truly beautiful with wonderful appointments and I've never experienced such amazing customer service from every staff member we encountered. Maybe this is usual service on a cruise? We can't be sure but we certainly noticed the difference after disembarking and re-entering the real world. Dining: The main dining room is a marvel of logistics. Each night there was a different (if limited) a la carte choice. The food was good but not great. But, considering the huge size of the dining room, I'm amazed that they managed to provide even good food. I would highly recommend (actually, you're completely mad if you skimp here!) booking for the specialty restaurants. We went to Murano (French) and Tuscan Grill (Itallian). Both were truly exceptional and worth every extra penny spent. Entertainment: I thoroughly enjoyed most of the shows in the evenings. Only one wasn't to my taste. There was plenty on offer from the usual bingo and trivia to the more exotic eg an excellent glass blowing exhibition. Children's club: Apparently, there were about 180 kids on board. The kids' club must have been great because I hardly noticed them! Any negatives? Well, considering this ship is trying to attract a more upmarket crowd, the average age of cruisers is likely to be middle aged and above (yep, that includes me.) My only real whinge is that all of the chairs every where seemed incredibly low. For those with dodgy knees and back (me again!), I found it incredibly difficult to get out of them. I also met many others who had the same complaint. My only other negative cannot be blamed on Celebrity. I'm embarrassed to admin many Australians are very ugly travellers. Seriously, did you really need to be slurping on a stubbie of beer at 8.30 in the morning? It's a shame that the loud and appallingly drunk Australians are the ones you really notice......because we also met some lovely people on the cruise. It's just that the drunk ones are more obvious. Will we cruise again? Yes, I think so. Although, we'll more likely consider European or north American with more port stops for future. Read Less
22 Helpful Votes
Sail Date: March 2016
My wife and me (late 40's early 50's) just returned from our first cruise just a 4 night cruise from Sydney to Tangalooma island and return,we had our 2 adult children and their partner's for a total of 6 of us in 3 sea view ... Read More
My wife and me (late 40's early 50's) just returned from our first cruise just a 4 night cruise from Sydney to Tangalooma island and return,we had our 2 adult children and their partner's for a total of 6 of us in 3 sea view rooms on P and O's pacific Jewell which i believe was partially refurbished in early 2015. After paying our deposit i started to do a bit of research and found a lot of negative reviews especially regarding the food so i was not expecting to much but i was pleasantly surprised. Boarding the Pacific jewell was a breeze because it was not leaving Australia their was no customs hassles,they still x-rayed our carry on and put us thru the metal detectors but from the time of arrival at the White Bay cruise terminal ($ 75.00 for a maxi taxi from central train station for 6 of us) to the time we were in our rooms would have been 30 minutes max,15 minutes later we were having lunch in the Pantry with a selection of Australian food roast beef and vegies today,Fish and chips,Chinese,Indian curries,fruit,and of course dessert. their were 6 different counters arranged in a semi circle and you joined the que at whichever counter you wanted, picked out what you wanted and they dished it up on a plate for you, you could go to as many different serverys as you wanted even eat dessert first.Their was also a pizza bar $9.00 and a burger bar not sure of the Price.. The quality of the food ranged from so-so to quite good, if you got something that you did not like you just left in on the table for the friendly staff to pick up and went and tried something else,because the pantry is open from 0630 to about 9.30am for breakfast and 11.30 to 2.30 for lunch and 5.30 to 8.30 the ques are not to long maybe 4 or 5 mins. Breakfast was really good,coffee,tea,fruit juice, scrambled eggs.omlette,poached eggs,fried eggs bacon pancakes,pastries,fruit etc etc. After lunch we went for a wander (it takes a few days to work out where everything is) and had a few drinks before we gathered for our safety briefing.The alcohol prices were not to high $6.00 for a stubby of midstrength,Carlton Dry $6.95, Caronas about $7.50 i think,their were a variety of other beers spirits about $10.00 a shot and lots of cocktails ranging from about $12 to $16 ther was one bar we found the Orient which had a few craft beers and ciders on tap but unfortunately they were served in plastic schooner "glasses". when we booked our cruise we recieved a bonus of free soft drinks so not sure of the price of soft drink..their was also the Waterfront restaurant which was free as was the pantry we tried that one night while the food was good it took a long time to be served so we did not go their again,the other 2 options were the Lunar Asian Restaurant $29.00 0r the Saltwater grill $59.00 we did not try either of these.if you went on a 7 night or longer the pantry might get a little repetetive. The cabins were roomy enough with a king sized comfy bed a TV plenty of cupboard and hanging space,a desk, while you could only fit one person at a time in the bathroom it was not to small the shower was also a good size. The day at Tangalooma resort was the highlight of the trip for us a beautifull sunny day we hired a few kyaks for $25 for 90 mins swam at the beautifull beach ate prawns had a few beers before us boys went on our Quad bike tour which was a bit slow for us but still ok,the girls went and fed the Dolphins which they said was unorganized and not as good as they had expected. We only went to one show which was a magic show and was ok.Visited the Casino a few times Roulette, poker,Black Jack,and pokies. Chilled on the back deck read a book.Ate to much.. The disembarkation was quick and hassle free as well. Summary;; we all had a great time you can do as much as you want theirs lots of organised activities or just chill around the pool or one of the deck bars, we found 4 nights good 6 or 7 would be great any longer i think i would get a bit board, we had great weather sunny and calm seas which also helped..I would go again and probably will.. Read Less
11 Helpful Votes
Sail Date: March 2016
Hubby, 3 kids (3, 8 and 9) and I had a great time. We were on deck 2 with no balcony (at our request) and it was perfect. We had interconnecting rooms, which the door between could be left open. When you shut the door, you couldn't ... Read More
Hubby, 3 kids (3, 8 and 9) and I had a great time. We were on deck 2 with no balcony (at our request) and it was perfect. We had interconnecting rooms, which the door between could be left open. When you shut the door, you couldn't hear the kids watching tele in the next room and could sneak an extra hour's sleep! The rooms were also quiet from other cruise noises such as nightclubs. You could not fault the service at every level. The shows were great except for the last comedian but there were other things on that you could do instead. My 8yo son loved kids club, 9yo daughter thought it was ok - only went a couple of times. 3yo son refused to go!! You can organise a babysitter to come to your cabin, but organise it early as they book out. It was US$19/hr for all 3 of my kids. We loved the family selfie scavenger hunt (running around to various locations on the ship taking selfies), music trivia and The Quest game show was hilarious! I'd highly recommend the speciality restaurants. We bought a 3 meal package upgrade and tried Izumi, Chops Grille and Giovanni's Table - they were all excellent. We got 2 cases of water delivered to our room which was great. We only had 3 bottles left at the end of the cruise. We didn't get a drinks package. We took the allowed quota of wine with us and with our onboard credit, didn't need the drinks package. You can buy it onboard if you change your mind. The ports were great. It was Good Friday when we were in Noumea do not everything was open. We did the Tchou Tchou Train tour which was great. It was challenging to get to the beach after our tour - not many taxis and the hop on hop off bus was going to be AU$70 which we decided was more than we wanted to pay. I believe you can do the local bus but we were worried about it being a public holiday and not getting back to the ship on time. We did the glass bottom boat tour at Mystery Island. It was great but we saw almost as much snorkeling off the beach. The locals also offer day tours when you get to the island - very reasonably priced and easy to organise. My daughter had her hair braided on Mystery Island which was cheap - $4 for 4 braids. I think a full head was $15. Isle of Pines front beach is my most favorite beach I've been to in the world. We also snorkelled at the back beach around the rock which was great, but the current was strong so we went back to the front. Read Less
9 Helpful Votes
Sail Date: March 2016
4 day cruise to Albany and back was fantastic on the Sun Princess. Went with a group of about 90 for a family 50th. I spend 6 months of year flying around the world staying in hotels etc for business so see a lot of hospitality. This ... Read More
4 day cruise to Albany and back was fantastic on the Sun Princess. Went with a group of about 90 for a family 50th. I spend 6 months of year flying around the world staying in hotels etc for business so see a lot of hospitality. This was our first cruise and found it above average for staff friendliness, efficiency of embarkation and debarkation at Fremantle, and the quality of food / drinks and service. Plus a reasonable price. Balcony cabin was fine - maybe bathroom a bit small and low water pressure. Seated dining and buffet both had plenty of choices and quality of food good. Plenty of entertainment if you wanted it ( we only saw the comedian who was OK and didn't take any shore excursions) , otherwise a relaxing drink or two or three could be had at any of the numerous bars. Will definitely do another cruise. Although mid fifties this dispelled my notion that cruise are for old people ! Read Less
28 Helpful Votes
Sail Date: March 2016
I have to start with this: 10/10 cruise Embarkations: Paid parking with bus shuttle 2 minutes away, pretty easy. Got on the ship at 11:30am, checked the room, had time to look around, booked the free Dragon Lady and Angelos ... Read More
I have to start with this: 10/10 cruise Embarkations: Paid parking with bus shuttle 2 minutes away, pretty easy. Got on the ship at 11:30am, checked the room, had time to look around, booked the free Dragon Lady and Angelos restaurants (Monkey bar) and went to the Pantry for lunch. Cabin 4227 (Ocean view, aft): Spacious, 4 beds, mattresses and pillows are really comfy. TV with the latest movies or the footy. Shower is a bit weird but you dont need to much effort to make it work. Food: Pantry: 10 different places with good variety and changes at every serve. It is 100% much better than any self-serve buffet, 2 people serving per place and the max waiting time was 2 minutes. Lady Dragon: nice setting, great Asia food, quick serving times (5-10 minutes) Angelos, more modern and elegant setting, Italian food, quick serving times (7-10 minutes) Waterfront: we went there just once for breakfast, it was pretty good and large sizes, there was a queue went we left at 8:30. I saw you get a pager if there a long queue. The Grill: We got Nachos and Pulled pock sandwich, great and cheap, 3 dollars each. Lounges: Great for a drink, live music and people serving you everywhere. Pools and Spa: Great for everyone, kids and adults Entertainment: Shows every night: 1 - Anthony B Laffan - Hypno-Mentalist - 10/10 Funny and entertaining. 2 - The Velvet Rope - Good musical 3- Off the Charts - Great and entertainment musical, great voices and girls 4 - Bingo - presenter was just so funny and made us all laugh all the time Parties: 1 - White night: people had a great time 1 - Gatsby Party: everyone dressed up and having fun Kids Clubs (7-9): My kids had a blast and they didnt want to get out even at 10:30pm Costs: Beer: 7-9 Cocktails Crew: Everyone on that ship has great energy, they all say hello and make the best effort to make you feel at home and stress free. Disembarkation: Easy, took us 5 minutes, bus shuttle waiting outside for us, in the car in another 5 minutes. It was so much fun and stress free that we are coming back soon. Read Less
31 Helpful Votes
Sail Date: March 2016
Deck 11 On arrival we opened the draws next to bed to unpack our clothes when I noticed dirt & hair in the draws as well as the table tops, I wiped these out with my own sterile wipes which I bought on board in which I then called the ... Read More
Deck 11 On arrival we opened the draws next to bed to unpack our clothes when I noticed dirt & hair in the draws as well as the table tops, I wiped these out with my own sterile wipes which I bought on board in which I then called the housekeeper supervisor to bring it to her attention in which she stated the room was rushed cleaned because of the quick turnaround & apoligized, hair was also present in the bathroom. Included in our booking was a bottle of champagne on arrival which was not there. The total each for this room was $800. The Pantry was the same food every night with not much variety, eggs were served cold in the morning in which we told the supervisor who tested them & apoligised. The I Love Burger Pizza shop was a discrace advertising a gourmet burger in which the mince was of low quality & the bun all soggy and gross looking. The Mini suite was the biggest nightmare as it is directly above the ships main deck 12 where the pool & entertaining area's are, the floor surface is deck wood & the tables,chairs above were dragging on the wood 24/7 in which just vibrated & made constant ridicilus noise 24/7 in which you could not sleep at all, you could also clearly hear people walking above This went on every night. The rooms also had very thin walls in which you could hear the people in rooms & there TV's on at every stage of the cruise. For the money we paid it was a rip off & nightmare of a holiday, Do not book these mini suites if you want a decent night sleep. The exiting of the ship was not organised as Mini suite guests have priority exit but this was delayed & other groups had left first... Read Less
23 Helpful Votes
Sail Date: February 2016
So from the start I should point out this was my first and only cruise. So you are seeming this from the point of view of what I expected to see on a cruise. My wife and I are both still working and around 60. Took the cruise to see if we ... Read More
So from the start I should point out this was my first and only cruise. So you are seeming this from the point of view of what I expected to see on a cruise. My wife and I are both still working and around 60. Took the cruise to see if we like 'cruising' with a view to longer cruises in the future. We read reviews of this ship after booking. The airport parking van dropped us at the baggage drop off and I was impressed at the organisation. A well dress lady pointed us in the direction of checking and off we headed. Once in the embarkation area, I was immediately stunned by the number of overweight western suburbs of Brisbane or Sydney types there were. Thongs appeared to be the dress code, complimented by a huge suitcase. The cruise was just 4 days and we were heading to Newcastle, so no chance of duty free shopping here. Maybe they were planning to steal some coal? Our cabin (deck 9 with a balcony) was very nice. The staff could not be better or more helpful. Some of them had been working virtually 7 days a week for 8 months without a break. Not to mention being away from home and family all that time. So give them a break. None were Australian but almost all from Asian countries. There are several free restaurants, all very nice decor but the food was basically equal to 3 star restaurant. The Asian restaurant decor (Blue Dragon) is excellent and reviews of the food were excellent. I found this not to be true but it was a cheap cruise and you get what you pay for. Make sure you book for the restaurant as soon as you get settled and go to the Monkey Bar in person to do it. Do not phone or should I say try to phone. On deck 11 is what could be described as a food court. Mexican, Chinese, Indian, fish and chips, roasts, sandwiches and deserts. Each is a smal shop in itself. Just ask for what you want. The food is good but the company is not. Pushing crowds of ugly Australians dressed in beach gear and with out the customery please / thank you. There is a fantastic gym that was used more than I thought. The gym instructor has a huge ego but the beauticians seem to like him. If he was better qualified it would have been a great advantage to the ship. There were heaps of activities and entertainment. Not shortage of shows which were excellent. Trivia several times a day and movies but the movie theatre could have been much better. Movie was blurred. There was an element of trying to sell you add on activities and my wife had 2 massages which she said were excellent. They did try to sell her other products and treatment to $800. We averaged spending $200 a day on extras and thought we were being conservative. The best coffee is in the blue room from a lady that made excellent coffee. The 24 hour tea/ coffee machine was terrible. In summary it was an interesting activity and a excellent way to determine if you like the cruising way of travel. Unfortunately it is not for me. Some short points, if you stand naked on a balcony remember that you can be seen from the upper decks. Give you room attendant a good tip as they work hard for little pay. We left $70 and often left $5 for dinner service in the restaurants. Do not be an ugly Australia and take your manners on holiday with you. Read Less
19 Helpful Votes
Sail Date: February 2016
I think we had such a good experience because our expectations were so low due to the reviews we read before going. Embarkations was easy, no issues although our bag arrived at our room damaged which I believe was mostly handled by ... Read More
I think we had such a good experience because our expectations were so low due to the reviews we read before going. Embarkations was easy, no issues although our bag arrived at our room damaged which I believe was mostly handled by staff that were not aboard the ship. Our cabin stewards were fantastic, they would usually be servicing rooms by the time we had left for breakfast and our rooms would always be made up by the time we'd returned. The same goes with dinner, they were very onto it and would service it as people left their rooms as opposed to knocking and bothering you while getting ready or just busy doing things in the room. One night we received chocolates on our pillows and another the towel animals, which were a lovely touch, the kids loved it. We dined in dragon lady, angelo's and waterfront which were nice enough but had very few options. They are not exactly child-friendly either as there aren't seperate menus for children. The staff in angelos did go above and beyond though and offered things that were not on the menu but it seemed to vary with different staff. We also were seated at two seperate tables in all restaurants which unfortunately meant we didn't always have the same waiter, which in turn meant we ordered and finished at different times but overall pleasant, just not ideal for bigger families/groups wishing to dine together. The Pantry was great, plenty of options and plenty of food for everyone and more accommodating for families/bigger groups. The food was about 10 times better than the restaurants too. We would eat early at each meal time so it almost always felt like there was food constantly. We didn't eat from the grill(little takeaway cafe they had by the lido pool) because we were always full but prices were very reasonable for what they had to offer. We did however splurge a bit on the Ice Cream which costs roughly around the same as what you'd pay at any ice creamery on land. Shows were fantastic, something different every night of our cruise and all the activities they had planned that we attended were well organised and fun. P&O call centre told me that the Gatsby party was 18+ and the white party was for everyone but every theme party they have onboard is both for adults and children, except they are held at different times of the evening. The kids spent a lot of time in the kids club and I guess their desire to keep going back speaks for itself. That includes the kids club for the teens, they had every intention of not going themselves but ended up there most of the time and I know the fantastic staff had a lot to do with why they kept wanting to go back. Overall, it was a fantastic getaway with little to no problems for us. We would definitely go on the Pacific Aria again but would probably request the same rooms through fear of pulling the short straw on one of the others. Read Less
12 Helpful Votes
Sail Date: February 2016
This was my first cruise with Royal Caribbean, being a celebration of my 85th birthday. In all, some 27 persons were in our group. All but one of my offspring and family!. Altogether, we had 5 generations in our party. This trip was also ... Read More
This was my first cruise with Royal Caribbean, being a celebration of my 85th birthday. In all, some 27 persons were in our group. All but one of my offspring and family!. Altogether, we had 5 generations in our party. This trip was also a celebration of the birthday of the youngest member, who was 2 yrs old during the voyage. Our party came from both Queensland and NSW, And thus had arrivals throughout the day, Sailing at 7pm allowed all to make their arrival in the same sailing day, saving additional accommodation expenses.The early morning return docking also facilitated onwards travel. Embarkation and disembarkation went without any 'hitches'. I must congratulate all of the staff on board ship. There was always a pleasant smile and forthcoming answer to any query, and their dressing and appearance meticulus . Food was excellent, available 24/7, and at no extra charge. If more up-market dishes ( ie, steak/seafood, etc. ) were required, this was available from some of the specialty Restuarants in the Prominade, but at a charge. All staff spoke excellent English. The 'Voyager' had not long before undergone an extensive refit, and in appearance was in 'new' condition. Every facility was in perfect condition, and there were no annoying failures, such as electrics, lifts,etc. Our party members utilized several grades of cabin/suite, and were comfortable at all grades. Room service was exemplary. As an octogenarion , some of the ships entertainment facilities were untested - such as the rockwall climbing and waveriding- but neverthless provided some entertainment as a spectator. Other members of our group very much enjoyed other evening entertainments. The only feature of the cruise that was less than perfect was the charging of a full fare rate for my 23 month old 'great great grandson', who shared a cabin with his mother/family, and consumed very little food nor used other ship facilities. I think that a 'Reduced' fare for minors should be considered by Royal Caribbean. Read Less
23 Helpful Votes
Sail Date: February 2016
My mum has been cruising with P&O for several years and she has always had nothing but great things to say, she would rave about how the service is always top notch and their is always a great variety of food. My mum took me with her ... Read More
My mum has been cruising with P&O for several years and she has always had nothing but great things to say, she would rave about how the service is always top notch and their is always a great variety of food. My mum took me with her on her latest cruise which was very different to what she had been explaining. She couldn't believe how much the staff and food had changed and was very disappointed that I would not get to experience the way P&O use to be. There seemed to be allot less staff and most of them seemed miserable. In the plantation restaurant there was meat only on 2 out of the 7 nights and the rest of the time it was bland casserole and curries. If you wanted a drink you would usually wait for a staff member to pass and they would promptly take your drink order however this was not the case, after waiting and waiting you would eventually get tired of waiting and you would have to go and line up with everyone else that were waiting for drinks. I got to know several other regular cruisers on the ship and they all seemed to agree that P&O has changed and it is no longer the great service and experience that they were once accustomed to. Read Less
8 Helpful Votes
Sail Date: February 2016
My cruise on board 'Coral Expeditions 11" gave me some of the most magical moments of my life - and at age 71, widely traveled and with many years at ownership level in the hospitality, retail and commercial boating industry, I ... Read More
My cruise on board 'Coral Expeditions 11" gave me some of the most magical moments of my life - and at age 71, widely traveled and with many years at ownership level in the hospitality, retail and commercial boating industry, I do not say this lightly. The whole experience was a product of the most amazing synergy of crew professionalism and relaxed, true, caring camaraderie. The itinerary could not be faulted - a wondrous combination of snorkeling and diving over some of the best reefs on Earth; excursions to Cooktown, Orpheus, Lizard and Fitzroy Islands; and above all, the informed flexibility of the crew who maximised every opportunity to gain the utmost from the weather and tide conditions with an eye always to the comfort and interests of their passengers. I was unashamedly self indulgent in that I gloried in the luxury and space of a deluxe state room but at no stage did I hear of any dissatisfaction from any of the other passengers who enjoyed other levels of cabin accommodation. The food and service? Absolutely beyond criticism. It is nearly 3 weeks now since I disembarked in Cairns and not a day goes by that I do not reminisce on so many separate and sublime occasions of my time on board and ashore. Foremost in my memories is most definitely the expertise, friendliness and caring shown by the crew. We were always kept totally informed via the communication direct to our cabin - a marvelous touch! For sure there are many other ways to see and enjoy our magnificent Great Barrier Reef but to be privileged to be one of the guests aboard "Coral Expedition 11" is something I do not take lightly. I thank you all. Yasmin - our magnificent Purser - I owe you a humble apology. In addition to giving us your cheery voice coming into our cabins and your professional service at meal times, you also were responsible for the wonderful "Coral Seas News" which appeared on our bed at night. I left the cruise with my only, very slight criticism that we were not given more historical or geographical information. I'm sorry! My brain was "out to lunch" on board - far too relaxed and if I had had a brain operating it would have been lonely! Only on arrival home when I stapled together all these newsletters as a keepsake did I realise that you had given SO much information on the reverse of the sheets! So - just a hint so that others as clueless or as relaxed as I was: mark the sheet "PTO" or something similar. To all the crew: Bec (your knowledge, friendliness and patience was unparalleled), Lex, Charlie, Sharlene (you have a wonderful 'people person' gift!), Roberto the maestro in the galley - and to you others who completed such a professional and friendly crew - I thank you. I am already looking at cruises with Coral Expeditions to Asia, Tasmania and the Northern Territory. But perhaps I just might also repeat this very same cruise to the Great Barrier Reef! I could not give high enough recommendations and praise to the company and crew of "Coral Expeditions 11". Read Less
4 Helpful Votes
Sail Date: February 2016
A total cost of $412 for 3 adults and unlimited food in Pantry and Waterfront for a 2-night cruise Sdy-Mel in a inside cabin. It is definitely value for money. We did not spend any other money during the cruise. We came back Mel-Syd via ... Read More
A total cost of $412 for 3 adults and unlimited food in Pantry and Waterfront for a 2-night cruise Sdy-Mel in a inside cabin. It is definitely value for money. We did not spend any other money during the cruise. We came back Mel-Syd via jetstar costing us $195 for 3 tickets at off-peak hour. Read a lot of negative comments before department and some of them were true but over exaggerated. It is true that food from Pantry and Waterfront sometime average sometime good! Try to avoid peak hour then you can enjoy more. I prefer Waterfront as we are being served 3 meal course but you can also order extra. WaterFront is more relax as only the waiters walking around to serve the customers. Pantry is a lot more crowded and a lot of customers walking around to get food from different counter and the cleaners keep clean up the tables so that the table always clean and ready for next customers... Ice water, tea and coffee is free whole day in the Pantry. Juice is free during breakfast. Breakfast is hot if you get the one they just cooked and transferred to the serving counter. Sometime I ask for freshly made toast when they are not busy. Pantry is a lot busier for Breakfast and Lunch and a lot quieter during dinner as some people willing to pay for extra to try out other restaurant. Tips - eat every meal in Waterfront; if not full or satisfied then head to pantry to top up. Waterfront has ice-cream for desert as well and they taste above average. Cabin is clean and spacious with 2 single beds and one softbed. No fridge - which is mentioned in the booking but not a lot of people aware of it. Except housekeeping was done in the evening for our room as the staff were overloaded! Other common area - it looks good and still feel very new. Pool is crowded on a hot day as the pool is a very small one - definitely not for lap swim! Just keep in mind : this is 3-star (particularly with the cost I paid) and do not overexpect too much.... Work out the food cost if you buy it separately in a normal food court or the RSL type restaurant - then you know you are being served fairly during the cruise! Remember to enjoy the break and do not compare too much! Read Less
43 Helpful Votes
Sail Date: February 2016
Just back from our first cruise with my wife. I have a cafe, 28 staff and have high standards so I understand hospitality. Good service we very much enjoyed the short trip from Melbourne to Sydney and had a ball. I can not understand ... Read More
Just back from our first cruise with my wife. I have a cafe, 28 staff and have high standards so I understand hospitality. Good service we very much enjoyed the short trip from Melbourne to Sydney and had a ball. I can not understand the negative reviews and think they would moan as they are just moaners on a ship or on land…. Staff: Were very friendly and very helpful on the whole trip. Waterfront: Very clean, heaps of options on the menu and the food was great, white table cloths and very enjoyable service. Pantry: Very clean, heaps and heaps of options, Asian, Fish & Chips, Mexican, Indian, Roasts, Salads, Sandwiches and rolls etc etc, and of course desserts. Food was hot and very good for served buffet style food, also a tea and coffee station, orange and apple juice plus chilled water. opens as soon as you board the ship if you are hungry The Grill: Very clean, If you are hungry after out side of dining hours you can buy, Burgers - Hotdogs - Nachos -Chips for $ 3.00, Bucket of prawns $ 15.00 or fantastic large pizzas for $ 9.50) Beverage Packages: We chose $ 7.00 per day for soft drink as we are not big drinkers or $ 69.00 per day for the alcohol package, you can use all over the ship or pay as you go. Entertainment: Heaps to choose from on different decks day or night Cabin Mini Suite 11146: Excellent, larger than we had thought, clean, very comfortable bed, balcony to just looking out to sea or the views as we went along the coast and brilliant views of Sydney. The cabin is cleaned every day and turned down at night. Arriving and Departure of ship: Very well organised I’m taking my son on a second cruise on the Eden next month and can not wait to experience another P&O ship. Please do not listen to the moaners, P&O give a great cruise at a very affordable price, I felt sorry for the staff at times. Read Less
17 Helpful Votes
Sail Date: February 2016
The voyage started in Sydney and called the various islands and anchorages a ship of only this size is capable of , with the Zodiacs on board ferrying passengers across to remote places in the region if tender service not an option , this ... Read More
The voyage started in Sydney and called the various islands and anchorages a ship of only this size is capable of , with the Zodiacs on board ferrying passengers across to remote places in the region if tender service not an option , this worked quite wel We found the staff very capable and instructions both in French and English well presented and all explained in detail in most cases the day before , the Australian expedition leaders knowledgeable and a bit of Aussie humour to flavour the experience !it was the vessels and Ponant's first experience exploring the Barrier Reef. Passengers mostly from France , My guess 60 percent and the remainder Aussies , some Anericans and other Europeans , actually a great mixture and it seemed they all enjoyed each other's company. The Ship is fairly new and cabins and beautifully appointed , comfortable beds , a flat screen TVs with all the English channels , a mini bar well stocked and replenished daily at no cost and included in the open bar policy , however be mindful of the suites , they might have a fold out couch serving as a king size bed , best to check this out if you prefer 2 singles The cabins on deck 5 very quiet and no noise from other passenger cabins nearby . The vessel boasts 2 restaurants , all open sitting , the on deck 6 more casual and booking for dinner is essential due to the limited space , the one on deck 2 very nicely appointed and seats all if required , the senior officers and Master occupy their own table apart from Welcome and Farewell dinners , The vessel has an open bar policy that includes most drinks, cocktails , wines , fancy a gin and tonic or a Martini , a Brandy after dinner , not a problem ! We experienced 2 Wine tastings , one in French and one in English , very knowledgable and presented , the stock of top wines is also on display and available from the restaurant in deck 2 . Numerous activities during the day , what ever you fancy from Quizes to Can Can shows at night in the theatre and with the amount of passengers not a busy excercise , the ship also has an open bridge policy most of the time if you fancy a look where all the action is . Food , plenty , not silver service though , not sure if that still excists nowadays , there is a Butler service if you want to dine in private , the French tone is prevellent of course and if you like this style , these sort of cruises won't disappoint , The Master and Officers are French , the crew in general a mixture of Fillipino and Indonesian , and all English speaking . Embarkation / Disembarkation not a problem , yes 4 o'clock for a 6 pm departure , what's the fuss? Your luggage tagged and delivered to your cabin and vice versa when going off . The staterooms on deck 3 don't have an totally open veranda as on the top,decks , there is a reason for that as you are closer to the water line, just a safety thing, and so are the doors towards your veranda not full length , same thing . Overall a beautiful ship , no pokies , no casino,no rowdy teenagers ! Read Less
9 Helpful Votes
Sail Date: February 2016
Just like a few others here, I was a bit concerned about the negative reviews concerning Pacific Aria. If there really were problems earlier on, then I guess I do feel sorry for anyone who had a poor experience but whatever teething ... Read More
Just like a few others here, I was a bit concerned about the negative reviews concerning Pacific Aria. If there really were problems earlier on, then I guess I do feel sorry for anyone who had a poor experience but whatever teething problems may have been present when this ship started cruising from Australian ports late last year seem to have been ironed out. We had a great time. The food was good, the staff were friendly and helpful and, if the vibe was right some of them could be very humorous and entertaining. Be friendly and polite to the crew and you'll get it back in spades. Above all, don't be put off by the earlier poor reviews and ratings. We ate in the Pantry for most breakfasts and lunches, we tried the Waterfront for dinner, we had one dinner in the Salt Grill and splashed out for one dinner at the Chef's Table (Highly recommended if your budget will allow it). At $49 per head it's a 7-course degustation dinner presented by the executive Chef and complete with wines (included in the cost) matched to each course. You would pay a lot more on land for this. It was also a great way to meet other guests and as the wine flowed and the good food kept coming the atmosphere became convivial to say the least, including the vibe between the guests and the staff. Oh, almost forgot that the chef took us on a tour of the immaculately clean and efficient galley of which he was justly proud. No need to worry about food hygiene on this ship, I can assure you. Boarding and disembarkation was a breeze and the tender boat transfer to Hamilton Island was well organised. Be aware though, that the tenders are actually lifeboats so don't expect creature comforts like padded seating and air conditioning. Cabins were roomy and well serviced on a daily basis (well, twice daily if you count the fact that the staff turn your bed down for you while you're out taking in dinner and a show). Read Less
14 Helpful Votes
Sail Date: February 2016
Nervous first-time cruisers, especially after I was told about this site and read the negative reviews from November, December. But hey it was far better than our best expectations. Embarkation was made so easy, booked for a 12 pm ... Read More
Nervous first-time cruisers, especially after I was told about this site and read the negative reviews from November, December. But hey it was far better than our best expectations. Embarkation was made so easy, booked for a 12 pm check-in, were on the deck having a drink at 11:45 am. Our room was spacious, clean and very comfortable. Bathroom was very good, my wife has some mobility problems and the bath/shower was not a real problem as mentioned in earlier reviews. The food rated from good to great, we dined in four of the restaurants (the Pantry, The Waterfront, Dragon Lady and Angelos), never had a bad meal and service was always spot on. The adults only pool area was great of a day and the bars with their entertainers were great during the evening. We didn't attend the shows or themed parties, but heard nothing but good things about them from other guests. My only biff was the beer was a bit more expensive than I thought it would be as we are a thirsty couple our bar bill was more than I had planned. Overall great cruise, relaxing, brilliant staff and crew, really good dining experience, well be back. Read Less
10 Helpful Votes
Sail Date: February 2016
On Friday 12th February 2016 my Husband our 2 children (aged 4 ½ & 7) and my parents started our 4 night cruise from Brisbane to Hamilton island on the ‘new’ P&O Aria and back again. We were first time cruisers, my parents ... Read More
On Friday 12th February 2016 my Husband our 2 children (aged 4 ½ & 7) and my parents started our 4 night cruise from Brisbane to Hamilton island on the ‘new’ P&O Aria and back again. We were first time cruisers, my parents had been on one other cruise (Celebrity Solstice) 2 years ago. I had read both negative and positive reviews before going on the cruise. I tried to cancel our cruise after reading some of these reviews however if we had have cancelled we would have lost 50% of our money so decided to still go ahead and make up our own opinion. We stayed in Suite 10018 and my parents stayed in Suite 10026. Boarding the boat was a very smooth and speedy process, we were very happy with this side of things. Upon embarking the boat and after looking around the different areas the décor and furnishings in the main areas were lovely. Our room was very spacious, with a large dressing room and a decent sized bathroom. Some of the furniture was a little tired (ie scratches on the wooden arms of the furniture, showing signs of wear and tear), however overall we were happy with the room. We were very happy with the size of the balcony also. We did notice a fair bit of corrosion around the boat which looked like it had just been patched up with paint. First night we put the children into kids club which they loved. One word of warning the kids club is on a first in first served basis, you cannot book. One of the parents we spoke to said on one morning they had to turn away children as they were full. We did not experience this because on all occasions we just got there 10 minutes before they were due to open and we were only ever 3rd in the queue. One other thing to mention is they will not provide water and will not feed the children in kids club, you need to take your own bottle and take them out for meals. On the first night we ate out at Luke Mangan’s Salt Grill, this got us off to a very good start. The food was 5 star, we all were very happy with the quality and execution of the dishes served. Unfortunately after dinner we went back to our room to discover there had been some sort of a major leak (fire water pump cupboard was right next to our room and we saw some men in the cupboard trying to stop the leak) whch had affected the room next door to us. There was so much water that it looked like a minor river running along the carpet when the people next door opened the door to their room in order to get out. The boat personnel needed to get an industrial sized vacuum cleaner to vacuum up the water (which was very noisy in the middle of the night) and then had an industrial sized blower in the hallway outside our door which went all night (and another day and another night at least) to try and dry it all up. I felt sorry for the people next door, I don’t know what happened to them as the carpet in their room would have been totally drenched. In the middle of the night I noticed that the carpet in our room just outside our bathroom was drenched along with the carpet on my side of the bed near the bedside table (the water must have run from the room next to us into our room). I spoke to the men trying to fix the water leak problems outside our door and they supplied us with towels to put on the floor for the interim. Then the next day and for the next couple of days they had a blower in our room trying to dry it all up. Unfortunately this meant that the door to our room was left wide open in order to get fresh air in there and we felt quite compromised privacy and security wise. We complained about this to reception and they gave us $200 credit. On the second night my Mum and Dad had issues with their toilet which had blocked up. My Mum not knowing what to do pressed the button hoping to clear the problem however pressing the button made the toilet overflow. Mum called reception asap as she didn’t want anything overflowing onto the carpet, luckily the boat personnel came down promptly, fixed the problem, cleaned up the mess and disinfected everything in their bathroom. We ate at Waterfront Restaurant (ok, but nothing to rave about), Angelos (quite good would rate this as being better than Waterfront), we did not eat out at Dragon Lady so cannot comment in regards to the food here. The new ‘Pantry’ is a great idea, we found this really good food option for the children, however from our perspective we found the food ok, there was not too much variety from day to day and a lot of the muffins/pastries ect tasted the same. My husband had a really good soft burrito at the Mexican stand which he quite liked. We also ate at the little eatery near the main pool area. They had a very limited menu only selling pizzas, hotdogs and the like, you pay extra for this, however the pizzas were really good and our children really liked the hotdogs. It is a shame that there was no free icecream for the children, you had to pay extra for this. We booked in for the Chef’s table degustation experience with matching wines , this was quite good. It was really interesting getting a tour of the galley kitchen and seeing how everything works on a big boat. We enjoyed the dinner, however if we were to pick the best food of our trip it would definitely be Luke Mangan’s Salt grill. Unfortunately for my Mum and Dad the toilet issues were not over. They had one more blockage on our 3rd night out which was rectified promptly before any overflow. However on our last night/morning of disembarkation at 3.30 am their toilet blocked, they called reception said they were sending someone to fix it however this did not happen so my Mum had to wander around the ship to go to a public toilet at 4am in the morning. The toilet issue was not fixed before we disembarked at roughly 7am, so they had to use the public toilets until then. My Mum and Dad complained to reception after the first overflow situation and nothing was offered in compensation. They just said unfortunately ships toilet systems are very sensitive and sometimes these things happen. I asked Mum and Dad whether anything like this happened on the Celebrity Solstice, they did not have anything like this happen to them on that boat. On the last night of our cruise there was also another issue outside our cabin. There was water dripping from a light fitting with a bucket underneath to catch the water. Staff overall were really lovely, happy and accommodating. We only encountered a couple of staff that I would say were surly/unhappy towards customers. Our cabin stewards Bonoir & Nincia were just wonderful, nothing was too much trouble for them during our trip and they always were happy and friendly. Disembarkation was also a speedy and smooth process. On the whole we were very disappointed with the whole experience. Unfortunately we did not book at the last minute and get a good deal. This holiday was not what we would consider a cheap one for us over $5000 for 4 nights on the boat. We were expecting 5 star, as this was how P&O have been promoting these ‘new’ ships. I would rate the entire experience 2.5. I would not consider going on another P&O cruise in future. If we were to consider another cruise we would look at going on a boat that is more modern and doesn't have plumbing issues that this boat seems to have. I would have thought that all of these plumbing issues should be sorted before a ship is commissioned/launched. Saying that “the toilet system is sensitive” is not acceptable. P&O really need to look seriously at fixing these issues, otherwise their reputation will be in shatters if it isn’t already. Read Less
16 Helpful Votes
Sail Date: February 2016
What a great cruise we had to New Zealand on the Carival Spirit. I was travelling with 3 other adults & 2 kids. The staff on this ship are amazing!! giggles Emma the cruise director was very welcoming as was Desi the Matried in the ... Read More
What a great cruise we had to New Zealand on the Carival Spirit. I was travelling with 3 other adults & 2 kids. The staff on this ship are amazing!! giggles Emma the cruise director was very welcoming as was Desi the Matried in the Empire restaurant. Our stewards & dinner waiters were exceptionally great, we sure will miss their friendly & professional & prompt service....oh & the guys at the burger joint always made sure I got my vegetarian burger! We loved Desi's 'showtime' at dinner & the kids looked forward to a dance with the waiters every night. The staff really get to know you by name & you leave feeling like you are part of the Carnival family. Nothing was ever too much trouble for anyone. Just like to mention some exceptional Customer Seevice: Our team head waiter Goran in the Empire Restaurant was very professional, friendly and nothing was ever too much trouble. From the moment I mentioned I was vegetarian he was straight on to it and always looked after me & my fellow travellers... We asked to be seated at his table every night and were pretty sad when we didn't have him as our waiter if our usual table was occupied. Our stateroom steward, Glorioso ("Mr G") was very polite, friendly and professional. Our rooms were always kept beautifully clean and tidy and we loved getting a nice surprise every day - a animal made from a towel. The little surprise really brightens up your day and is so clever & the kids loved it. Thanks all for everything you did for us! I will definatley be cruising on Carnival again! Hope to cruise with you all again!!!! Read Less
8 Helpful Votes
Sail Date: February 2016
This was our first ever cruise, it won't be our last! We got on the ship at 1130 am and the boarding process was easy, efficient and very quick. We had a good look about the boat then relaxed while everyone else boarded. Our balcony ... Read More
This was our first ever cruise, it won't be our last! We got on the ship at 1130 am and the boarding process was easy, efficient and very quick. We had a good look about the boat then relaxed while everyone else boarded. Our balcony room was very pleasant. Nicely made up, the size of an average hotel room, plenty big enough for the two of us. We did have one day where the toilet was blocked, but we reported it and it was fixed instantly ! We found the food in every restaurant to be excellent . We had two vegetarians with us and never had a problem at any meal . The food is presented so well and the windjammer had an enormous selection of everything all the time, it really was amazing. The staff were very efficient and very happy everywhere we went. We probably only got to half the entertainment available during our 10 night stay but it was really good! Steve Davis the entertainment director was incredible at his job. A really nice guy that never seems to sleep , and puts 100% into the program, hats off to him and the team, they were so entertaining! We found the days off the boat were organised very smoothly, disembarking etc, it's all just so easy. There's always so much to do and plenty of time and places to relax too. I would recommend Royal Caribbean to anyone that wants to cruise. We did the east coast of Australia and it was fabulous. We have every intention of booking another one . Well done Radiance of the Seas, excellent cruise Our only small gripe was the pool was much smaller than we had imagined but it was never too busy to get into anyway. Read Less
8 Helpful Votes
Sail Date: February 2016
Seriously it was not that bad. It is a small ship like a boutique hotel only this hotel floats. The staff from the Stewards to the waiters and entertainers were so friendly and very accommodating. We had a few minor issues which were ... Read More
Seriously it was not that bad. It is a small ship like a boutique hotel only this hotel floats. The staff from the Stewards to the waiters and entertainers were so friendly and very accommodating. We had a few minor issues which were immediately resolved. Just some advice, BYO lanyards for your cruise cards. One card per person, these cards are keys to your cabin and all your expenditure. Using their money kiosk machines you can top up your balance and get your statement anytime of the day or night. The ship may give you some credit towards your card when you first a arrive so don't put all your money in. If you have food allergies please see the maitre de as soon as possible, the menu will be changed to suit your needs. We were not able to use our region 4 dvd but the ship has there own dvd library. There are no library books available so pack up your e-reader. BYO tennis balls, racquets are available just not top of the range. BYO basket ball too !!. Eden has a laundry, it will cost $3 for washing and $3 for the dryer. The iron is in the laundromat, no ironing in your cabin. Bathrobes cost so bring your own. The food in the Pantry and Waterfront was great, eat as little or as much as you want . We enjoyed the variety of foods and sweets and did not need to explore the other restaurants.(Yes were are foodies and are involved in food blogs). BYO snacks such as biscuits. There are no tea or coffee making facilities in your cabin , just head up to the pantry and bring down a cuppa to your room. You will receive a program of daily activities in the morning, take a photo of the program , it is one less thing to carry around on the ship. The only issue we had was communication. Tell us over the intercom if an activity is cancelled, have a seminar on how you run a ship, explain the different types of uniforms we see. For first time cruisers we received a lot of our information from other passengers. Overall we enjoyed our first cruise !!!! Read Less

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