Australia & New Zealand Family Cruises Reviews

RC employees are most likely to assure you fall in love with their customer service. You may not love the ship; Enchantment of the Seas but, you'll definitely have the most memorable moments of how each of the staff members are extremely detail oriented & know how to multi task all while catering to your needs & wants. Wahyu was a gem as he remembered my entire family drink orders & personal ...

My wife, daughter (her 1st cruise) and we had the worst Cruise experience yet. 4 visits to guest services the 1st day. 18 people on our trip, 4 families. 1) they made us book 2 rooms for 3 people. 2) rooms keys didn't work 3) confiscated my bottle of wine 4) I had a drink pkg, so I got 1 beer and then proceeded to Lido Deck where we bought 3 lanyards, and sign for them. 5) Gust ...

My husband and I sailed on what we call "the cruise to nowhere", being the 19 March 2024 Brilliance of the Seas "11 day "cruise to the South Pacific from Sydney, Australia The cruise was meant to head to Lifou, Noumea, Mystery Island, Port Vila and Luganville for 11 days. In the end we only (just) got to Lifou - the other ports were cancelled and the cruise was cut short from 11 days to 8 days ...

I’ve already done the survey that they send you but realised after I sent it that I hadn’t commented on the born to dance show that I went to see while I was on the cruise . It was absolutely spectacular, I still can’t believe how good it was . I’ve been to watch shows all over including west end and broadway and this was way up there with the best . The singers and dancers were fabulous . Food ...

Compared to previous Princess cruises, this was definitely a step down in service, food, entertainment. The ambiance of cruising was not there. No dress code for the MDR. Food service slow… MDR was akin to eating at the local diner. The staff did not make the experience ‘special’. Limited engagement with the waitstaff..more of a serve and get it over with vibe. Orders were sometimes ...

We were a group of 17, part of a larger group who had been traveling in Australia and New Zealand. Several wanted to visit the Great Barrier Reef, and this cruise seemed to be an easy and fun way to do it. While we are not exactly "quiet and shy" people by any means, everyone in our group was annoyed by how loud everything on this ship was. The decor was loud, the other passengers were loud, the ...

On boarding the ship my wife and I were shocked to find our cabin would only be serviced once a day. This was not a cheap cruise particularly when paying in Aussie $. Royal Caribbean left this to the cabin steward to try and explain. Very poor effort on behalf of the management team to leave this to the cabin attendant. Surely a cabin cleaned twice a day provides a much more healthier environment ...

This Cruise was over priced and it absolutely under delivered, consequently we will never be sailing with Royal Caribbean again. As we have cruised with them on a number of occasions previously, we feel that the criticisms listed below are completely justified. The entertainment was extremely poor, (and that is being generous) nowhere near the standard of previous cruises we’ve ...

The ship is magnificent, although the recent refurbishment in 2023 didn't reach all the staterooms( not allowed to call them cabins), the carpet in our room was badly stained. When contemplating a cruise with Cunard get everything in writing, we spent 3 hours on the phone between NZ and Australia with the Cunard agent and decided to upgrade our stateroom to a room with an un-interrupted view, on ...

My first time sailing with Cunard having sailed mainly with Royal Caribbean (14 cruises) and I was so disappointed. 1, the stateroom was nice but the balcony was stained and rusty. 2, the ship felt old and tired. 3, the shops on board catered for people who wanted expensive watches and jewellery, ladies clothes, booze and the normal Cunard material. 4, I didn’t purchase the $400+ ...